Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pros: "Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent."
Cons: "Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat."
Pros: "We arrived eventually."
Cons: "Flight delayed three hours. Payed extra for an earlier flight. Very disappointing."
Pros: "Flight left on time and landed on time"
Cons: "Getting to Venice on time. Our late arrival cost me a 90 euro shutle."
Cons: "Choice of healthier snack"
Cons: "Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive."
Pros: "Good airframe."
Cons: "3+ hours delayed; didn't arrive until 3AM."
Cons: "Seats are so small. Flight was delayed."
Cons: "Denver airport is far too large for there to be such a small security check therefore it took forever and I missed the flight. Delta tried to charge me $1000 for another ticket to Albany and I decided to fly with another airline for half the price instead"
Cons: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Pros: "Professional appearance of flight staff accommodating and sincete"
Pros: "The flight attendants were all helpful and pleasant. The seats were comfortable. We were provided with plenty of liquids."
Cons: "The landing was pretty tough and we took off almost a half hour late."
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Boarding, friendliness of staff"
Pros: "The staff was polite and snacks were good (healthy options)."
Cons: "Nothing was terrible, but due to the short flights I assume they don’t worry about having planes with entertainment available."
Pros: "Short flight"
Cons: "In SLC they boarded by row numbers and not zones. Weird..."
Cons: "Engine problems-2 hour delay"
Pros: "Good flight crew"
Cons: "Delayed due to mechanical issues. For 3 hours. No offers for free drink or wi fi. When we finally land we were on the runway for half hour."
Pros: "Everyone was fairly friendly"
Cons: "Cramped foot room"
Cons: "Bags never arrived at the listed baggage claim. After 45 min, I saw bags on a different claim station and I notified everyone standing around. BUT, I filed a claim with Delta and was immediately given 2500 miles, as guaranteed!"
Pros: "Great people and crew early arrival nice passengers"
Cons: "Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA."
Pros: "On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you."
Cons: "On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra."
Pros: "Crew was nice."
Cons: "The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline."
Cons: "Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being."
Pros: "Entertainment system is awesome and similar to what I usually see only on international flights."
Pros: "Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous."
Cons: "Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well."
Pros: "What a city.. Unique for hell sure..."
Pros: "Crew was the best!"
Cons: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
Pros: "Newer plane with movies."
Cons: "Airlines pack you on so tight."
Pros: "Excellent crew and comfortable flight"
Pros: "Great,I loved it!"
Pros: "Food, crew, boarding"
Cons: "I had a screen in front of me that did not work. It was annoying. Fix it."
Cons: "I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time."
Pros: "The moviea"
Cons: "The time of night"
Pros: "Smooth ride. Delta got everything right from takeoff to landing."
Pros: "The flight attendants were so nice and accomadating. Even came by to refill our waters! I've never been on a flight with such friendly flight attendants!"
Pros: "The flight crew was great"
Cons: "Seats too close - I'm not that tall and my knees were jammed against the seat in front of me."
Pros: "Plane was clean and staff were friendly"
Cons: "The snack options were quite average"
Pros: "Flight attendants were lovely"
Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."
Pros: "Flight took off on time and arrived about 30 minutes early."
Pros: "on time travel care in treating my visitors from Kenya Africa"
Cons: "Seats can be better."
Cons: "Flight late more than 3-4 hours on Frankfurt. So upset. I will never and ever try with Frankfurt again. I bought shortest way ticket to pay more money but unfortunately flight late about 3-4 hours. Money trap. I would love to have another free flight or I will post the tickets on facebook, Twitter and etc... To make a terrible flight reputation."
Pros: "It was long flight but everything was just right. Will use this company again."
Cons: "Food was OK, could have been better."
Pros: "Good leg room in aircraft and comfortable seating."
Cons: "My checkedin baggage did not reach the final destination and was delayed by 24 hours. Further, when my baggage did reach, one suitcase was damaged. Did not expect this from Luftansa."
Cons: "The flight never took off after 3 hours on board on the tarmac. There was poor communication from the staff at the airport and no compensation from Lufthansa."
Pros: "best take off and landing I’ve ever experienced. 2 meals for an 8 hour flight and all the red wine I could drink!"
Pros: "Everything exceeded expectations. Lots of food, space, drinks, and excellent flight crew. Excellent video selection."
Pros: "Flight delayed leaving, but arrived on time"
Cons: "Food was so-so. Didn’t know wireless headphones were not compatible with inflight movies. Flight attendants seemed grumpy"
Cons: "I have been transatlantic for forty years on various carriers. Without a doubt this was my worst flying experience ever."
Cons: "Flight was delayed twice."
Pros: "This flight is usually fully booked but there happened to be an empty seat next to mine which was much appreciated"
Pros: "I like the Aircaraft - A350-900 and service"
Cons: "You cancelled my flight & I lost a whole day of mt trip!"
Pros: "movie selection"
Cons: "I missed my lufthanza connection"
Pros: "Flight staff were kind and friendly"
Cons: "I could not push my seat back and the man in front of me pushed his back leaving me very little room"
Pros: "The bathroom downstairs"
Cons: "Late arrival inMunich, rush to connection and my luggage didn’t make it"
Pros: "Beautiful clean aircraft . Superb crew."
Pros: "Great service. everything was on time, or early. overall pleasant experience."
Pros: "Visa for India was not checked in Denver. Landed in Frankfurt and discovered that the visa was expired. Stuck in Frankfurt for 3 nights until new visa was issued. No babes the entire time I was in Germany. Arrived in Mumbai after paying the $350 US change fee and no bags. Bags finally arrived on Monday at 9AM Without clothes, toiletries and medications for 6 nights. Now I am delayed and will probably have to pay rebuke and fare change to extend my stay here."
Pros: "Slept like a baby with no interruptions."
Pros: "Lufthansa is extremely efficient, and the staff is very helpful all while being cheerful and kind. The planes are new and clean, everything was a notch above typical economy carriers. Well done!"
Pros: "1 hor 30 minutes instead of 2 hours 15"
Cons: "Worst food ever, and zero entertainment"
Pros: "I liked that if I asked for something the crew would get to me rapidly. Extra leg room."
Cons: "Boarding process: just a lot of confusion. Inflight crew service poor: the was no time to have any brain reaction when they would pass by with coffee or anything...and when I asked for coffee the answer for a gentlemen of the crew was: coffee already passed by. Really!!?? Make sure that +$1200 are spent well. Rude or inattentive crew members shouldn’t be on flights that are that long...I had to nsist to have a miserable cup of coffee. Movie selection was poor. USB port didn’t work. Shame on you!"
Pros: "At least Lufthansa has a little bit more leg room."
Pros: "The best in-flight service I have ever had on the Lufthansa flight from Denver to Munic!"
Cons: "Couldn't reserve a seat, even 24 hours in advance because web checkin was turned off. Ended up in the middle of the middle on both directions."
Cons: "We were charged a rebooking fee by Lufthansa when customs searched luggage causing us to miss connecting flight"
Pros: "Great crew service"
Cons: "Seats are small, no entertainment, food was below average."
Pros: "the crew are exellent"
Cons: "Entertainment options were not too good. The flight should have more American sitcoms and more Hindi options."
Pros: "The entire experience was great. Easy check-in, boarding, on time, friendly service, good food, good movies, and overall a really nice atmosphere for such a long flight. Would recommend this Flight to anyone."
Pros: "The overall feeling of this flight was 'relaxed'...after getting over the fact, that this was a huge (two story) airplane. Short flight from Denver to Frankfurt...only 8 hours:)"
Cons: "I would have loved to be offered eye shades and ear plus, since most passengers watched movies and i wanted to sleep:)."
Pros: "Flight was on time comfortable good crew clean and upbeat"
Pros: "Great service, crew attentiveness and economy comfort. Movie and music selection was good."
Cons: "Slightly larger food portion"
Pros: "Good flight good seats smooth ride."
Cons: "Boarding was not organized."
Pros: "Good job keeping up on food and beverages. Entertainment was great. It was a long flight but was manageable with great service"
Pros: "United is a good partner to Lufthansa. I like United. It was a quick flight, but a good one."
Pros: "Nice crew"
Cons: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Pros: "Pleasant crew."
Cons: "Annoying kids in seats behind us :( Not enough leg room for someone over 6 feet tall."
Pros: "The process of helping me to get on the connecting flight on time - a person led all those making this particular connecting flight to a bus and then straight to the gate. A very smart way to ensure we didn't stress or have to find the gate ourselves. Very impressive"
Pros: "The flight was on-time!"
Cons: "The food was mediocre."
Cons: "Rude (American) passengers not keeping the "curtain down", when it was time to rest, and being very chatty. Also baby crying, but this is inevitable, it happened to all of us, when we had small babies."
Pros: "Great crew members, service, and flight."
Cons: "Seat (43A) in economy class in Airbus 330 is not great for oversea flight unlike I flew in LH 747-400 in the past, it does not fit 6+ ft tall people. I could not stretch my legs at all. My knee keep hitting next seat at front of me. Hello Lufthansa, are you listening?"
Pros: "The food was very good. The service, the preciseness."
Cons: "I didn't like the entertainment, there should me more options for movies in English and Arabic."
Cons: "They cancelled the flight and did not help at all for rescheduling."
Pros: "Seats had extra legroom which was very nice."
Cons: "Screens were on by default and hard to figure out how to turn off. Ads are very annoying."
Pros: "I was finally able to sleep."
Cons: "Everything was good."
Pros: "Short hop, that did actually have food and snack service."
Cons: "VERY cramped plane and completely full. Cranky crew."
Friendly staff, very nice airplane.
The flight was ok in general. The main problem is that Schiphol airport in Amsterdam is a mess in terms of having a smooth connection and layover. I had 2 hours to make the connection and almost missed the flight to Lisbon. I would NOT recommend at all The use of KLM and Amsterdam as a hub to any other city. Not at this time of caos.
Short flights there is no food and no drinks, such as coffee juice, only water.
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Slow boarding in Seville, no chance to check-in online🥺
Cons: "It's KLM. What else do you need to know."
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pros: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Cons: "Not being to help on the ground in Copenhagen with delta issues"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Very professional"
Cons: "Lost luggage"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "Face recognition was amazing"
Cons: "Too hot on plane"
Pros: "Comfortable and well laid out seat area"
Cons: "Food was a little substandard for business class"
Pros: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "Food and staff behaviour"
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Pros: "Booked extra room seat which gave me good room for seating"
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"
Pros: "Got to Amsterdam on time and everything was great including the staff"
Pros: "Flight was on time and quick and comfortable"
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Pros: "Comfort economy well worth the extra."
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Pros: "Arriving more or less on time"
Cons: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Pros: "great choice of entertainment content, friendly crew"
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Cons: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Pros: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Pros: "They flew full speed to catch up with the delays."
Cons: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
The bathrooms were not very clean and the water would accumulate in the sink
Food and crew were amazing. Seat confer as well. I wish the plane was newer, looked a bit dated plus the entertainment screens were malfunctioning pretty often
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
Pros: "Crew are the best!"
Cons: "Staff Curtsy and overall gestures!!"
Pros: "Nice and attentive crew."
Cons: "Seats not comfortable in premier economy."
Pros: "Entertainment programs"
Cons: "New variety of food"
Cons: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Pros: "Great newer plane, great service!"
Cons: "The craft is a bit old. Harsh landing."
Pros: "The crew was nice and the seat comfortable."
Cons: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Cons: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Pros: "Crew and food were great."
Cons: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."
Pros: "Air France has the best crews! They really go the extra mile."
Cons: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Cons: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Cons: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Pros: "Good food and service"
Cons: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Cons: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Pros: "Great service, decent food"
Cons: "There was no WiFi on the plane"
Pros: "Great service and food."
Cons: "Tv screen is resolution is to low. Hard to see details."
Pros: "If the flight would have leave in time we would receive our luggage in time"
Pros: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Cons: "Nothing to like"
Pros: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Cons: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
Cons: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Pros: "Flight attendant was very nice."
Cons: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Pros: "The space and the people"
Cons: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Pros: "On time after latish start"
Cons: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Pros: "The check in process was much better in the CFG airport than SFO. Very organized."
Cons: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Pros: "Good on a short flight"
Cons: "Paying for carry on due to weight limit. First time this ever happened!"
Pros: "Not much."
Cons: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Cons: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Pros: "That it was a night flight"
Cons: "No airconditioning, no food choice, no space."
Pros: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Cons: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Pros: "Seats were comfortable with good recline. Food was good, but not excellent."
Cons: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."
Pros: "Not much"
Cons: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Pros: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Pros: "Food, drinks, and general service on board were all very nice"
Cons: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Cons: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Pros: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
Cons: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."
Pros: "Flight was short"
Cons: "Could have not delayed the flight 3 times."
Pros: "Quiet , comfortable cabin and crew was quick to board everyone"
Cons: "We did not board until 2 hours after original schedule"
Cons: "Crew was not attentive. Temperature was cold."
Cons: "You were out of earphones"
Cons: "I never made it... I had a trip interruption and got stuck in Chicago and would of had to wait another full 24hrs to take the flight to Denver. tired and nauseated after being all day at the airport that at midnight, i knew that I couldn't hold off till the next evening, took the next flight back."
Cons: "The flight was delayed which caused us to miss our flight in London our family was delayed for 12 hours"
Cons: "We are delayed 7.5 hours dues to mechanical issues with our plane and told we would have to wait or book another flight the following day. American Airlines sucks!!!!"
Pros: "Good, cheap flight that gets the job done. No issues boarding, seats were fine. Cannot comment on most things as I fell asleep almost immediately."
Cons: "Would've been nice to have had an eye mask / blankets on a red eye flight..."
Pros: "Not much"
Cons: "Seats that worked"
Cons: "Flight time was changed twice"
Pros: "on-time, courteous flight staff"
Pros: "Older style cabin, but still a comfortable flight. Crew was friendly."
Cons: "Two hour delay out of Denver, no crew."
Pros: "There was nothing to like about the way this sudden last minute cancellation was handled."
Cons: "I expected at least an offer of some kind of compensation for the inconvenience. it didn’t and hasn’t happened thus far."
Cons: "The crew was a little late"
Pros: "Crew was nice."
Cons: "Plane was very old (from the 90s?), cabin kept freezing all night. Now my husband's luggage has been lost and we are getting conflicting information on how to retrieve it."
Cons: "90 mins late leaving LA caused us to miss connection from Brisbane to Darwin now delayed additional 12 hrs. LA Qantas rep lied and said every 2 hrs there were flights from Brisbane to Darwin and not to worry. Truth is only one per day."
Cons: "Seats are cramped"
Cons: "Almost everything!"
Pros: "Everyone was courteous. Flight was on-time."
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Pros: "Comfortable seats, good legroom."
Cons: "Not enough coffee for breakfast."
Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."
Pros: "Food and entertainment were great"
Pros: "Loved entertainment system need bring wireless headset however they will handout some later in flight."
Cons: "Seats were leather didn't let back air out."
Pros: "The crew was awesome."
Cons: "You guys lost our luggage!"
Cons: "Too cold, even with air off above me."
Pros: "All good, except poor prep on food"
Cons: "As above"
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Cons: "The flight was delayed 9 hours for mechanical issues and they were not able to do anything. Since booking with Kayak neither Alaska airlines or American Airlines would help in getting us an earlier flight and both airlines said they couldn't help after repeated calls. Won't be booking any American Airlines flights throug Kayak again."
Pros: "Quick and easy boarding"
Cons: "Uncomfortable seats"
Cons: "Delayed flight due to crew."
Pros: "No surveys"
Cons: "No surveys"
Pros: "El problema es que el vuelo estaba sobrevendido y han cerrado las puertas antes con lo cual me he quedado abajo sin pode abordar. En el aeropuerto de Denver habia solo dos personas en el securty check por lo cual la demora fue involuntaria en mi caso. Cuando estoy haciendo la fila para ingresar al avion (esyando en la misma cola antes de ingresar) me informanque no podre embarcar..(claro ya habia designado mi billete a otras personas. pesima atencion y pesimna experiencia con los empleados de ese vuelo. Denver a Miami"
Pros: "The Denver airport is beautiful"
Cons: "I will never fly AA again - see below"
Pros: "Overall great flight and great service. No complaints!"
Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."
Cons: "I had to leaves Denver early due to my granddaughter needing help. To sees switch returns my ticket it would cost me me $200.00 but it could get a retire ticket for that day for $40.00. Why couldn't that dollar amount come of my ticket . That was just crazy"
Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."
Cons: "Small narrow seats"
Pros: "For the first time, ticket counter from the Denver American air assistant patiently review the my connecting flight when flights were delayed twice!"
Cons: "AA keep announcing they will be delayed hour at the time and with east coast time changes, I almost couldn’t make it to fly second connection flight. They should give us guide line to exchange the connecting flights."
Pros: "Friendly service"
Pros: "The flight was fine"
Cons: "Both flights each way where delayed significantly"
Cons: "American delayed the flight 7 times before cancelling it. They then put me on a flight 7 hours after the initial departure time. That flight was delayed 7 times and then they cancelled it. I wasted 10 hours at the airport."