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Pros: Staff were accommodating and considerate, great flight!Read more about Qatar Airways
Pros: Staff were accommodating and considerate, great flight!
Pros: Everything.. will do it again!
Cons: Everything was perfect
Pros: Excellent service provided by crew
Cons: Food needs improvement
Pros: Crew was nice
Cons: Bassinet seats could be bigger for comfort with an infant.
Pros: Empty plane.
Cons: Service very reactive, particularly with so few passengers.
Pros: Qatar Airlines treats you very nicely and doesn’t try to charge for little extras. They include the nice extras as part of your travel experience with them. I highly recommend Qatar!
Pros: Staff are very polite and helpful (ground staff and in the air).
Cons: The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer.
Pros: The crew was amazing and delightful.
Cons: The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians.
Pros: The entertainment was good.
Cons: The food, while it tasted good, made me a little sick because it’s pretty unhealthy. I am vegan and would have like lower calorie option meals. I tried to find an option on the app to order special meals, but couldn’t. It would be good if Qatar made it easy to order special meals on their app.
Pros: The crew was super amazing and went to all extent to make our journey with infant comfortable
Cons: Excellent service !!!
Pros: The attendants were great.
Cons: The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped.
Pros: Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies.
Cons: Please include Nigerian and Ghana movies
Pros: Crew and flight time
Cons: Entertaiment - pleasee TV
Cons: Many of the entertainment systems were broken.
Pros: food ok, economy seats not too bad
Cons: old entertainment system. Tight connection and first flight was late, so we got bumped off our connection (they literally removed our names from the flight, even though we could've sprinted through the airport and made it if they waived the 20 minute before departure gate closure). It was an exhausting and long wait for the next flight and I did not think it was well-handled. Staying in a hotel is not a great option, because it takes 2 hours to get out of the airport, another 2 hours cushion to get back in time.
Pros: Flight not full, so space to move. Great service
Pros: Crew was not mean
Cons: The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!
Pros: Modern plane and great crew.
Pros: The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight.
Cons: We did leave a little late but it was out of the control of the pilots and flights attendants.
Cons: I get the safety thing with the window blinds but wish if it was 40 degrees outside they would let you close them until the plane takes off
Pros: While my Qatar airways flight from Houston to Doha (# 714) was almost perfect, flight #1335 from Doha to Nairobi was a huge disappointment.
Cons: The flight attendants didn't seem to know what they were doing, food ran out before i got any breakfast, the IFE system for my seat didn't work,
Pros: Last row seats are never optimal but tha flight attendants were above par!!!
Cons: Wonderful people! Cannot day enough about the difference that makes.
Cons: Display showed TV news, not boarding Info. Boarding Zones were announced only once, if you missed it stuck in security you have no way of finding out.
Cons: Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!
Pros: great service from flight attendnants.
Cons: Old aircraft for flight from Doha to Nairobi, no personal entertainment etc.
Cons: Again had to wait for the flight for 8 hrs due to change in flight time with no explanation
Pros: The long flight from Houston to Doha was good.
Cons: The short flight from Doha to Nairobi was uncomfortably because of dry air in the plane.
Pros: Flight service
Cons: I missed my flight from Nairobi to kisumu
Pros: Great Staff
Cons: Asian Vegetarian meals needs some improvement. Lack of Africans as part of the crew.
Pros: In-flight treatment
Cons: The seat
Cons: Old plane treating the Africans like poor people of no value .. All other Qatar flights have newer aircrafts
Cons: Great service. Courteous staff. Professional and well groomed crew unlike some US carriers. Decent beverage and food offerings in biz. Badly outdated IFE system.
Pros: Seat features. Extensive beverage and food menus. Great IFE system
Cons: Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive
Pros: Food, seat, overall comfort and timeliness.
Cons: The entertainment system was not working - on a 12+ hour flight...
Pros: childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh.
Pros: I enjoyed my flight overall with good service by the attendants. Additionally, the food quality was good for an economy meal.
Cons: long layover and very tight seat conditions were my only big complaints.
Cons: Main course is not enough
Pros: Doha airport is easy to move through; They put me in an exit row behind a bulkhead has plenty of legroom.
Cons: Reading light wasn't aimed properly, and there was nowhere to put anything because of it being an exit row behind a bulkhead. That meant, that I had to hold anything I wanted during take-off, and landing, and the entertainment system had to be stowed during those times as well, so I couldn't even listen to music as the only controls were the touchscreen.
Pros: The crew was friendly and patient. The flight departed on time.
Cons: The plane was small and cramped. The food was mediocre and could have been more creative
Pros: Service outstanding
Pros: The flight was on time and boarding was fast
Cons: Flight was delayed materially with little forewarning Service was poor
Cons: I didn't have much time on my layover, i would've expected the transfer to be better.
Pros: It was a short flight, so no problems
Pros: I liked that it was empty and I could lie down.
Pros: The food and crew.
Cons: The intertainment system on the Doha to Nairobi flight had old communal TV screens.
Pros: Crew was great. Peppy and kind.
Cons: ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD
Pros: comfortable seating, friendly helpful crew, good food
Cons: sometimes too cold sometimes too warm
Pros: Captain was great !
Pros: Flight left on time & arrived on time.
Cons: Quality of the snack could be improved.
Pros: Great organization, very efficient
Cons: Bag fees were not made clear on Kayak or Swiss website, seats on Edelweiss A320 we’re spaced too close together for my legs, though was not a problem on the 777.
Pros: Seats very comfortable; real feather pillow! Everything was on time.
Cons: Breakfast consisted only of sweet items -- I didn't touch it.
Pros: Superb crew; surprisingly delicious food (better than some first class meals I’ve had in the past).
Cons: The seat was remarkably uncomfortable. I fly business or first class when traveling overseas (prefer business class) specifically to be able to rest - this was the most uncomfortable I’ve experienced in the last few years.
Pros: This was a 12 hour flight that didn’t feel like 12 hours. They movies and other entertainment was very good with new and older movies that didn’t disappoint. The food was great all the way through to the farewell piece of chocolate.
Cons: The seats on this flight were very tight. I am 5’8 and felt super cramped. The seats themselves were not that bad just small and not a lot of space. If you fly with them don’t expect to kee anything under the seat with you. Also the whole boarding process is a big cluster! There is no real organization to the line or who they are boarding. Make sure you get in the line quickly or you could be waiting awhile.
Pros: Short flight, no entertainment. They still offer free snacks on short flights, a plus, but it was an almost frozen cheese sandwich. A Little bag of pretzels would be better. The crew was very friendly.
Cons: Boarding is confusing. Bad lines, unorganized, and people pushing. They should probably come up with a better system.
Cons: The crew responsible for boarding did not provide timely information (especially on who boarding order) and "made up" for this lack of communication by yelling and screaming at passengers as if they were cattle.
Pros: We had a turbulent trip but our pilots were very competent and got us to Zuroch safely. Bathroom was pretty clean.
Cons: The plane was an older model and very outdated. The flight attendants gave us a choice between chicken or vegetarian pasta. I chose chicken, but it was actually beef. The salad was literally iceberg lettuce and a slice of cucumber. Overall, the meal was one of the lowest quality I've ever had in am airline. The outdated onboard entertainment system was annoying to operate and it was impossible to even see the screen when the person ahead leaned back.
Cons: I wanted to get some work done on my flight but I couldn't even open my laptop screen more than a few inches.
Pros: Same as above- wonderful crew, smooth take off and landing Very pleasant flight attendants the entire flight Service was great
Cons: Again / wish all airlines had more comfortable seating in economy clas
Cons: It was so hot on the (delayed) flight
Pros: The situation so comfort
Cons: The limited wifi connection
Cons: 2 hours delay from jfk miss flight from Zürich to krakow wait 7hours next flight get in krakow in11clock baggage missing I’m not happy
Pros: Helpful staff and pleasant easy flight.
Cons: I don’t appreciate the bar being set so high, because now other flights will seem sub-par
Pros: The attendants were very pleasant and the food delicious
Cons: A bit cramped in economy
Pros: Easy, quiet boarding and flight, USB port available, audio and sound were working, nice movie selection. Friendly and helpful crew, assisted with cough crisis
Cons: Seats from JFK to Zurich were a little bit squeezed.
Cons: Always when one sits in the back of the plane, they run out of one meal. The food was ok. Not sure why they serve ice cream and cheese as a snack.
Cons: The flight was delayed by 85 minutes from Newark to Zurich
Pros: Plane on time, crew friendly. Great flight!
Pros: Great service and friendly staff! Also great food!
Cons: There's nothing I didn't like :)
Pros: Swiss has the most cheerful crews I've seen, and their enthusiasm is infectious which makes it easier to tolerate being cramped in a plane for hours. Also, I love that they give you a Swiss chocolate at the en of the flight.
Pros: Very short flight so little to write about.
Cons: We've got no complaints.
Pros: Fastest and most thorough service I've ever received!
Cons: Delay in BCN for an hour
Pros: Fast journey despite a short delay it arrived on time.
Cons: Felt a bit hectic on the plane, possibly due to other passengers being slow to board.
Pros: good stuff
Cons: HAving to walk across the Zurich airport to buy a business class upgrade was bad. I just wanted to buy the upgrade at the desk. No need to go from terminal 3 to terminal 1. total waste of 20-30 minutes. Ironic that this happens to people willing to spend $'s of dollars for convenience and comfort. should be able to purchase upgrade ASAP with a smile at check-in.
Cons: There was no wifi available, the airline did not have a record of my request for a vegan meal even though I submitted one when I booked my tickets, and they claimed I did not pay for/reserve a seat (even though I had for the flight over, which I booked at the same time as the return flight), so I was stuck in a cramped middle seat for 8 hours trying to write a paper without the internet.
Pros: Relaxed check-in
Pros: No problems.
Cons: Small spaces between seats
Pros: I liked the service, the food, the entertainement, the super kind personel, would only fly with them :) Thank you!
Cons: Nothing to complain about
Pros: Our of the 4 females I interacted with only Miishiie was helpful. The movies are a good selection. They were on time.
Cons: I'm 6'2 and black. I asked if I could pay to upgrade to business class after viewing coach. They lied and said it was full when I could see empty seats. They bumped up a white female for free 3 hours later.
Pros: plane was huge and clean. hour flight, was shocked to have service. Bravo!
Cons: gate number on ticket was different from where plane left from. Almost missed my flight.
Pros: Everything except the earphones was great
Cons: The earphones are bad and connector is 2 pins, so couldn't use mine.
Pros: Once boarded we took off pretty quickly, crew were extremely nice, food was great
Cons: The boarding process was messy, couldn't tell economy from business lines, no entertainment at all.
Pros: Attendants were cordial
Cons: There was no organized boarding of coach passengers. There was sufficient food provided but overall quality was marginal.
Pros: The friendly and attentive crew helped me from boarding to disembarking. Swiss' service in general is outstanding. I highly recommend them for flights to Europe.
Cons: Cons: They never reduced their fares & surcharges after fuel prices came down this spring; and to add insult to injury, they started charging a $ 29.- seat reservation fee. Loyal customers should not have to pay extra fees! Peter (86)
Pros: Fantastic flight attendants, good food. I felt safe throughout the whole travel.
Pros: Terrific flight. All on schedule
Pros: I appreciated the big meal, dinner, about 2 hours into the flight. Nice to have real metal utensils, not plasticware, to eat with. The 'breakfast' for the overnight flight was more of a throwaway: muffin, granola bar, fresh fruit cup. Nice to get wine, or maybe beer(?), with dinner at no extra charge, served from regular wine bottles, not individual-serving containers.
Cons: $35 per flight leg (Lufthansa policy) to choose seats was distinctly annoying. I didn't know when I booked the flights, so the surprise $70 add-in (for round trip definitely would have figured into the price/schedule choice in the first place.
Pros: The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss.
Pros: only a short 1 1/2 hr flight but the attendant was wonderful.
Cons: only problem was with the pull out tray. We were in a bulkhead seat and my husbands tray was loose and tilted and his juice spilled all over. The attendant was very good and helpful in cleaning up. Think that the trays should be checked and tightened if necessary.
Cons: Chrap food
Pros: That is wasn't crowded
Cons: That I had a 5 hour delay and I was t informed about it earlier
Pros: Boarding / deplaning process, well maintained aircraft, good food. Fair price.
Cons: Cramped seating.
Pros: The flight attendants were helpful and friendly, always professional
Cons: Smaller, older plane
Cons: No baggage space in overheads. Despite being in an early boarding group
Cons: 40 minute flight delay and my luggage was lost/stolen.
Cons: A quick drink service would have been nice, it was provided on the same flight going the opposite direction
Cons: 100% as always.. delta has never disappointed! Keep up the good work guys
Pros: The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before.
Cons: Load the plane from back to front. It makes sense as people leave the plane from front to back
Pros: Most of the crew was great with the exception of curbside check-in in Denver.
Cons: Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips.
Pros: Crew was very pleasant. Boarding and deplaning was smooth and easy!
Cons: Everything was really nice. The snacks were good. I don’t know if there are excellent t snacks but very good.
Pros: The in-flight entertainment was awesome. I was able to watch NFL games the entire flight which made the flight go by super quick. Our flight was also ahead of schedule which was great as well.
Cons: The seats were a little tight together. I didn't even have enough room to put my laptop on my lap.
Pros: I think Delta is upping its game, and I’m pleased to see that. Almonds for snacks, phone info about the state of your checked bags—good stuff.
Cons: Of course the seat was not “super comfortable,” but whe you pick Economy, you know that.
Pros: Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent.
Cons: Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat.
Pros: In flight entertainment
Cons: Food provided, other than snacks, would be a plus
Cons: Delayed 4 hours
Pros: Flight was delayed for more than 3 hours.
Cons: Could have left on or close to schedule.
Pros: The service, on time, employees very nice.
Cons: Getting to Venice on time. Our late arrival cost me a 90 euro shutle.
Pros: Comfort + was nice.
Cons: Had a middle seat between two other men. I was given my seat by the gate. It would have been nice if they placed my more strategically. That might be asking too much but seems reasonable.
Cons: Choice of healthier snack
Pros: On time flight, bag made it, great price, can’t complain.
Cons: Seat pretty tight for an average size adult man. No inflight phone charger.
Cons: Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive.
Cons: Seats are so small. Flight was delayed.
Pros: Staff from Check in to aircraft very pleasant. Snack choice in Coach impressive.
Cons: Couldn't believe the flight attendant walked around with a tray of snacks and bananas. When I asked for the banana, she said, "Oh I'm sorry, those are for First Class only". Really?
Cons: Denver airport is far too large for there to be such a small security check therefore it took forever and I missed the flight. Delta tried to charge me $1000 for another ticket to Albany and I decided to fly with another airline for half the price instead
Cons: I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country.
Pros: Food and entertainment was good
Cons: The bathroom I used was disgusting.
Pros: Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent
Cons: Flight delayed, almost missed international connections
Pros: Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!
Cons: Frontier canceled the flight. Delta delayed the flight that I rescheduled. One of the worst traveling experiences I have had in a long time. My day started at 3:30am. I’m just now going to my hotel at 12:40 am
Pros: The staff was polite and snacks were good (healthy options).
Cons: Nothing was terrible, but due to the short flights I assume they don’t worry about having planes with entertainment available.
Pros: The fact that there was a screen for movie selections and a charging port for my phone and the flight attendants were super nice
Pros: Good flight crew
Cons: Delayed due to mechanical issues. For 3 hours. No offers for free drink or wi fi. When we finally land we were on the runway for half hour.
Cons: Bags never arrived at the listed baggage claim. After 45 min, I saw bags on a different claim station and I notified everyone standing around. BUT, I filed a claim with Delta and was immediately given 2500 miles, as guaranteed!
Pros: Comfortable seats. Good entertainment
Cons: Going to Denver was delayed and now return trip delayed We were give 3 separate reasons. Poor communication. Just telling me a flight will be delayed is not communication. Lack of a free snack was disappointing. May have to rethink flying Delta next time.
Cons: Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA.
Pros: Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous.
Cons: Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well.
Pros: Most comfortable flight I have taken in some time. Spacious seat, power, good entertaiment, attentive flight crew. On time. Not usually a Delta flier, but times and destination made Delta the choice. Turns out a great choice.
Pros: Boarding super excellent! Also: Best landing I've ever experienced! Props to the pilot!!
Pros: Newer plane with movies.
Cons: Airlines pack you on so tight.
Cons: That I couldn't reschedule due to the hurricane. I got stuck in Texas because of the hurricane. They didn't want to reschedule the flight because Denver was not apart of the affected area.
Pros: Great,I loved it!
Cons: I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time.
Pros: The cabin crew serving the main cabin were exceptional. They were efficient, kind and FUN. We were an hour late leaving and 2/3 of the plane was worried about tight connections. They handled it with grace giving each person their departing gate and asking everyone to let a gentleman off with a 10 minute connection. They made the flight memorably enjoyable.
Cons: Being an hour late isn't ideal and I understand that it wasn't their fault (the plane was late arriving into Denver. Those things happen. They still goto people to Detroit in time to make connections--barely.
Pros: Smooth ride. Delta got everything right from takeoff to landing.
Pros: Reassignment was pretty easy.
Cons: No accommodations were available for overnight stay due to delayed flight.
Pros: Upgraded to first class
Cons: No entertainment system, no power outlet...for first class this is disgraceful
Pros: The flight crew was great
Pros: Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on.
Pros: Terrific hot breakfast in bus. class
Cons: Window did not darken like the others.
Cons: It's KLM. What else do you need to know.
Pros: Impressive service... amazing crew, very friendly and professional
Pros: Everything works and quick to get to destination.
Pros: Excellent crew, good food & movie selection.
Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.
Cons: Too hot inside the aircraft
Pros: The seat was a little uncomfortable but the crew were amazing.
Pros: Seat was good
Cons: Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened
Cons: KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.
Pros: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements.
Cons: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.
Pros: My seat
Cons: My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor
Pros: Crew were friendly and helpful. Moved me up front in the plane so I could make my connection.
Cons: Not having to walk outside in Edinbur4gh to board the flight.
Pros: Seating is tight. The crew was great !
Cons: As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights.
Cons: Turn the lights on early making it hard to sleep
Cons: I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it.
Pros: And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing
Pros: Gaps between seats are very narrow.
Cons: when serving drinks, cabin crew limited to serve liquor only once and it was poor service.
Pros: Light snack and complementary wine
Cons: I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN
Pros: The service
Cons: The seats
Pros: Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English
Pros: Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times.
Cons: Except for the man next to me - great!
Pros: punctuality of boarding and flight time
Cons: attitude of crew in business class: no sense of true hospitality
Pros: The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight.
Pros: Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed.
Cons: The movie options, as well as music and TV options were limited. There were no electrical outlets.
Cons: Flight departed 35 minutes late
Cons: Customer service
Pros: I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle.
Pros: Crew was very nice and helpful, entertainment system worked well and had good choices
Cons: Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines
Pros: The staff was extremely pleasant. Food was good!
Cons: Have no complaints
Cons: Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average.
Pros: Nice seats, comfortable.
Cons: Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.
Pros: Service impeccable!
Cons: They have one line of executive class after the kitchen and toilet, is very noisy.
Cons: The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after.
Pros: Ground staff at Manchester very helpful
Cons: Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros.
Cons: The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop.
Cons: Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece.
Cons: Long stop over at Schiphol. Too Long!!!!
Pros: The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination.
Cons: The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight
Pros: Same as above
Pros: For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies.
Cons: Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums
Pros: Good flight, we got a nice snack despite it being a short flight, the staff was great.
Cons: Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase.
Cons: Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying
Pros: Plane service
Cons: 1h30min delay at airport
Pros: In general, it was ok
Cons: Flight was delayed and because of this I missed my connection flight to Amsterdam
Pros: Entertainment, cabin crew great.
Cons: Seat layout may now be standard but is still cramped.
Cons: Excellent on every level!!
Pros: Nothing actually
Pros: Crew was friendly, food was good
Cons: Entertainment was broken in one of our seats, the seats were not comfortable
Pros: The crue was great. Food was great
Pros: The crew was nice.
Cons: The food was the worst I have had on a flight. We were crammed into the seats....especially when the seat in front reclines back.
Pros: Nothing, total stress making us re-check our baggage
Cons: British AIrways could have checked our bags through from Denver to Paris....after all it was British Airways to British Airways, but they made us check only to London, retrieve bags carry them to another terminal recheck them for what Simon the BA ticket writer was nothing but pure error by British
Cons: I am a 5’8 woman- pretty slim. I had a window seat in the main cabin. I barely fit! But the guy in the isle was bigger and had to wedge himself into his seat. As a result, I couldn’t leave my seat for the entire 9 hour flight. Come on BA! Have some compassion! These long flights need bigger seats.
Pros: My flight was over four hours delayed and I appreciated that when I got to the airport and found that out, I didn’t have to ask for anything but was immediately greeted with a food voucher. I lost an entire days worth of vacation in Germany, so well I do feel the British Airways should have done better and should’ve compensated me better, the fact that they immediately took steps to make the situation better was greatly appreciated. That level of customer service was beyond any I’ve received with an American-based airline. Also, the crew on the plane was fantastic and a great choice of movies. I flew American on the way home and was shocked at the lack of customer service and rudeness, I will happily fly British Airways again and again.
Cons: A plane that was over four hours late costing me an entire day in Germany.
Pros: The departures and arrivals were on time.
Cons: Our flight was delayed causing us to take a red eye, missing our connection,long layover, missed our hotel for the night, thripled our time in transit. The worst travel experience I have had.
Pros: Easy boarding, on-time departure, clean aircraft, friendly crew, decent food, free drinks.
Pros: Despite having a delay in Denver, we were able to arrive on time. The crew was very friendly in greeting us as we boarded the plane
Cons: The boarding process was hampered by too many people putting too much carry on luggage in the overhead bins. Many put things in the overhead bins that could have been put under the seat. It didn’t seem like the crew was paying too much attention to this. In general the crew was pleasant, but there didn’t appear to be much sincerity in the pleasantries.
Pros: I loved everything about it , i enjoyed the comfort, food , entertainment , the crew were very friendly and very helpful , i was pampered all through the trip thank you .
Pros: The crew was very friendly. Lots of movie options. I got a voucher due to the delay.
Cons: The delay was a bit of a bummer and it would have been nice to be compensated with more than a voucher that couldn't be used in LHR because it was in USD. I also would have liked to been told they were still planning on serving dinner despite the midnight departure; I fell asleep because they turned off the cabin lights and I assumed the meals had shifted, but instead I missed out of my dinner. Lastly, I am quite petite and still struggled with legroom.
Pros: Crew was friendly and helpful, food was ok.
Cons: The flight was delayed by roughly 5 hours, causing us to miss our connection and have to wait for the next flight. We missed a half day in Rome and instead spent over 8 hours waiting in airports. The seats were also terribly worn and uncomfortable.
Pros: Orderly boarding and disembarkation.
Cons: This airline is one of the worst in Europe, for the simple reason of putting short-term profits ahead of decent treatment of the customer. My flight across the Atlantic was 4 hours late, and BA refused to put me on the next available to Prague, even though the lateness forced me to miss the BA flight I have been booked on. Their reason referred to a technicality in the booking procedure, but actually BA has put in place "policies" aimed at their financial advantage, over and above reasonable treatment of the customer. BA's refusal to rebook me cost me a lot of inconvenience (3 hours on the phone, for one thing) plus about $150 (I am taking another route to Prague); BA was then able to sell both my original seat and an extra seat on the next flight from Heathrow to Prague. I will never fly BA again in my life if I can help it.
Pros: Food and hospitality and staff
Cons: We were late 20 minutes and sat in tarmac another 15 minutes. Didn´t allow us enough time to get train, take bus, we had over 500 people lined up for bus, get through TSA, they pulled my suitcase for inspection, but didn´t look at it for 15 minutes until i called a supervisor as my connecting flight was leaving, and in fact, it had left as TSA does this purposefully and maliciously as it apparently happens all the time per ÇBritish Airways who had to reticket us. We had to return to A section another 20 minutes to be reticketed and luckily got on another flight to <madrid. Terrible experience with TSA. Very rude, angry, abusive staff.
Cons: Our flight from Denver to London was canceled at the last minute last night. The information from your email and the number given from you notifying me of the cancellation only gave British Airway to contact for redress. It took over an hour on the phone to get another flight which was 2 days later with now 2 days less of our vacation. Not to mention the loss of 2 hotel room payments. Kayak was of no help in this matter. Plus our flight reservation prohibited us from getting our flight on another flight the next day. If I had known that I never would have used Kayak. I am extremely unhappy with how this was handled. I expect to be reimbursed for our lost Hotel room costs and the costs associated with lost tours from you. Please contact me with how you will go about doing this.
Pros: The crew members
Cons: The food
Pros: The entertainment
Cons: Some crew members were not friendly
Cons: Entertainment and food were terrible. Plane was filthy and ancient. Crew was inattentive and we were treated poorly for bringing a child’s seat on the plane. It was hot the entire 9 hour flight. I will pay extra not to fly BA again.
Pros: Service is good, people are friendly. Efficient. Keep you up to date with changes.
Cons: No complimentary beverages. Not even water. Baggage did not make it.
Pros: The crew was friendly.
Cons: The flight was over two hours late. No USB ports for electronics. Leg room and seats were dismal.
Pros: The plane wasn't full, so there was an empty seat in-between my aisle and their window, as well as open spots throughout the plane.
Cons: Plane was delayed several times. Website wasn't clear about what time to show up to the airport. Food was served late and was mediocre.
Pros: Excellent food and service.
Pros: Treated coach like first class.
Cons: I didn’t like that I paid for first and received terrible service in the air and on the ground
Pros: i got there alive.
Cons: narrow seats, no legroom, small entertainment screens, OK food (but they are British, so not much expectation), then no gangway off the plane, we had to wait a long time for the stairs, then everyone down the stairs onto a bus. staff was friendly enough, but once they fed us and one round of drinks, they were gone until they rushed us thru breakfast (no coffee refills). good thing the flight was cheap!
Pros: Clean plane
Pros: The crew was pleasant and the hot dinner and light breakfast were good.
Cons: The seats were very cramped in economy. There was very little room to move in our seats, and the knees of the fellow behind me were against the back of my seat.
Cons: The ground crew was very curt and non helpful. Apparently there was a rule that laptops had to be in the checked baggage. The ground crew could have been more courteous with passengers for whom this was a great inconvenience. In my specific case, the person checking me in labelled my bad "Long Stay" instead of "Priority" because they misread the instructions on the computer. The person would not listen to me and would not re-check his potential error....I fly British Airways all the time and that did not seem to make a difference in his demeanor
Pros: Seats were comfortable and staff was very attentive as well as respectful of us when I was sleeping
Cons: There was condensation leaking from the ceiling of the cabin. A crew member said this was normal, would have been nice to know this ahead of time to reassure me that for a first-time overseas flier that this is normal.
Pros: Individual TV/movie screens.
Cons: Uninterested service. Left my iPad on the flight. Realized where it was and went to BA customer desk. I had time to collect it, but when they looked at my ticket and saw I was a “world traveler “ they said all I could do was use MissingX to find it.
Pros: food was good
Cons: IFE was not good the equipment is very old and selection is limited
Pros: Fligth attendants of British, Iberia provided excellent and friendly service. Some of London British Airways desk and gates officcers, gave me really poor service.
Cons: My flight to London was pretty good,. Service was excellent.. But not my transfer to Madrid , I lost my conecttion. On London airport, I was sent back for the gate because I showed up early and they ask me to take care of the screen and wait for the gate #, when they showed the # , I went to the gate and was told my flight had left an hour ago and sent me back walking . I was wearing an orthopedic shoe, due to a toe fracture and i had to walk again all this long distance back to the terminal.!! British airway gave another flight and had to pay $279 dlls for a ticket to Madrid.2 hrs later. My flight was by Iberia and the service. was excelent. I wonder if the insurance , I bought initially will cover something of the $ 279 dlls ticket ? Fligth back to EUA was by AA and service was excellent
Cons: The seats on these flights are poor. As well as being narrow, there are bars on either side that dig in to your sides. My ongoing one hour domestic flight had more comfortable seats. Fod choice poor. Chicken Curry or Cheese/Tomato Lasagna. If I want a vegetarian meal I'll order one beforehand. Give me two meat options. This isn't the first time I've noticed this. Is it cost cutting? Seems like it to me. Not impressed.
Pros: Crew was very nice.
Cons: There are no air vents on these planes! 4 of the 4 international flights of 10+ hours each did not have individual air vents. The heat was unbearable. We were sweating the entire time. There are individual computers in each row taking up some of the seat B (middle seat) legroom. These blow hot air and heat up the plane even more. I have never been on a flight where there weren't vents and it is the #1 reason why I won't be flying British Airways again. The TV screens are also outdated. The selection is alright but the screens are blurry and have a grid burned in on them.
Pros: Very courteous attendants
Cons: All good
Cons: Crew seemed to be "just getting through their day" simply going through the motions.
Pros: Very little.
Cons: Flight was delayed. The seats are uncomfortable and too small for even normal size male. Food was disgusting. Staff were very nice and helpful if asked. I think all the space and comfort were in buisiness and first class. Economy class is still paying for a ticket, make up most of the passengers and deserves better. Getting into a seat was like getting into a straight jacket.
Pros: The crew
Cons: The seats were very small for overweight person
Pros: The food was better than expected and the crew did everything they could to keep us comfortable
Cons: That plane was so gross. The upholstery was stained and frayed. It was also insanely small. Holy cow!
Pros: Absolutely nothing
Cons: Flight was delayed by 2 hours. Then they bumped us out of the seats we had reserved. Made it just in time for our connection. Then they bumped us from that flight. Others were given generous compensation for that bump. However we were given nothing. At least they us we could rest in the BA lounge because I am elderly and disabled and we would have a 9 hour wait. Got to the lounge and we were not listed in the system. So we were denied entrance. We will have have spent 2 nights on a plane and 36 hours instead of one night and 16 hours. Rotten way to depend your 50th anniversary.
Pros: not much
Cons: 5.5 hours delay
Pros: I loved the legroom in the emergency seat I had and the service was top notch. The food and food choices was also really nice and the wine served with dinner was great.
Cons: Overall loved my emergency row seat the only negative for my particular seat was once the rest of my row was filled in and the 2 seats in front of me it made it impossible to get out of the seat and stand up unless I could had the person sitting in front of me get out of his seat.
Cons: Old plane, flight attendants boardering in rude, very poor food (!), de-plane via steps to the tarmac and at least 7 coaches at Heathrow (an aged 747, so it took nearly an hour!)
Pros: The food was elevated and we were fed twice on our 9 hour flight! The beverage service was also provided often with a good assortment. I loved that there were new release movies available for free. The staff was friendly and available. If I were to do another long flight like that, I would seek out British Airways.
Cons: We purchased upgrades to an exit row seat because my knee locks up when cooped up for that long. They changed the plane and I understand that happens but they denied our refund request with 7 days deadline to re-request. So now we have to spend valuable vacation time dealing with their incompetency
Pros: No turbulence!!!
Airlines flying from Denver to Africa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Denver to Africa
Masks required on board, masks provided on flights from Denver to Africa
Social distancing seating
Middle seats unavailable to book on flights from Denver to Africa
Testing for antibodies, testing for symptoms for flights from Denver to Africa
Waiving of change fees. Search flexible flights from Denver to Africa