I've stomach problems after 2 hours of flight, Iris, the flight purser not only did her best to make me feel comfortable, she went above and beyond providing pain relievers medicines and ointment. She look and found a doctor passenger on the flight to provide advise. She even report on ground staffs about my condition and provide wheelchair upon arrival. Kudos to her and Cathay Pacific!
So so, crew was overly professional and lacks human touch. Equipment is very old, especially the HKG-PVG CX366 flight. That plane along with its decor must have twenty years of history, or at least I had that impression.
Worst experience I have ever had with any airline in over 25 years.
very professional and very attentive to my Special Needs as I required a Wheel Chair and assistance to board
Crew was great. But a bit understaffed. The business class seat, etc were dated. But comfortable. Some legs had entertainment system from a decade ago. Selections were rather poor. Food was mediocre at best. Actually poor for business class standards. I liked the lounge in Hong Kong. Showers were great. Food was nice.
Very noisy and careless crew on this overnight flight. They should understand customers want to sleep
Everything was fine and I have no complaints or things to note.
Highly impressive. On time. Smooth and fast boarding and disembarkment. Really great service
The economy seats are much indeed roomier. Meals needs improvement.
It was okay overall but the food was very, very bad.
For economy, it was very good. Staff was great, they even let some of us change seats for more leg room... Put an empty seat between us which was fantastic for a 12hr flight. Onboard entertainment was excellent, I think over 200 choices of movies/tv/etc The bad was the barely/nonfunctional wifi that cost either $16.99 or 1700 miles (full flight). It was atrocious... Definitely the worst of the last 3 long haul major airlines I was on the last few months.
Electric plugs didn't work. Entertainment system wasn't working
The design of the light switch on the arm rest is ridiculous.
The gate attendant let me walk right by her with a bag too big for the overhead compartment
Overall, it was a good experience. Boarding was good and there was plenty of overhead bin space for everyone’s carryons (even when we boarded toward the end). Only improvement would be to offer trash service more regularly.
David went above and beyond to make our flight the best that it could be
No food service almost missed because of first flight delays
Had a hard time finding my assigned seat. No attendants to assist.
The negative was the wait at the airport coming back. I checked my bags in, an hour before boarding and I get the notification that my flight was delayed. Rather had gotten the notification while I was at the hotel. Then it was delayed 3 x’s. Ugh!
Plane still had screens for watching movies. Good selection too.
Ordered Vegan meal - it was ok, but not exceptional. Seat ok row 39 middle section aisle. Nearly full flight - crew was busy but they did the best they could. There was a USB A port at the seat. I listened to my own music and only looked at flight information. One nice thing was the connection information was made available in the screen.
Very nice and friendly crew. Boarding system can be improved.
The Etickets had been changed (Why?) without notice ; Hence, that caused troubles when checking in. Not until I contacted my ticket agent and was given correct Etickets could I then check in.
Cleanliness of seats, trays, storage pockets need more attention, but everything else was good.
A great airline, no complaints at all. My experience with Cheap Tickets was very disappointing however. Two hours after purchasing the flight they called to tell me that the ticket price had gone up. I’ve never heard of such a thing. That is called false advertising; I will never use this ticketing service again and will warn all friends to never use it.
One of the worst check in process at the DIA as well as the boarding counter Changed seat at the last minute and assigned middle seat while I paid for window seat. Requested many times but to no avail . horrible customer service and very poor process Requesting refund for seat that was changed last minute
Good overall flight. Excellent crew. Food options could be improved.
Vegan food tasted good. Restroom could be kept cleaner. Seat tray table was a bit tilted so food tray kept sliding down a bit. Flight crew can be a little more friendly, caring and approachable. Their faces lacked smiles and tone was stern.
Flight was delayed then we had to redirect for medical emergency during which time we had no information on what is the plan. The connecting flight was also delayed.
Professional & courteous cabin crew. Food was very good even in economy class
Super surprised with the entire experience. Business class is incredible. Flight attendants around the world could learn customer service from these people. Simply fabulous experience all the way around.
Pillow and blanket are dirty. My son got multiple bites during the flight
Flight was on time. My group paid for seat’s so that us four can be seated next to each other. We all got separated. We all got middle seats, which made it more difficult to be able to get up and stretch or use the restroom. We tried talking to the employees at China Eastern and they were of no help. We will not be taking this flight or recommend this route to others in the future. Also I will be contacting customer service on how I can get our money back for paying for assigned seats.
China eastern was fantastic. I had read so many bad reviews that had made me nervous. However, I found that the flight attendant’s, and customer service check in etc. etc. was excellent. I had no problems. I would fly with them again!
Excellent! I had read some negative reviews but I found out that it was not all was not true! The staff was courteous and helpful. The flight take off and landing was nice & easy. The food was good! I asked for a second and I got it easily and without an attitude! All was wonderful!
Excellent experience however older aeroplanes used by China Eastern Airlines.
The crew were excellent, service amazing, blankets and pillow good, cabin temperature perfect, the flight on time, food was unusual selection however plentiful, price for tickets unbeatable through Kayak. Older aeroplanes used by China Eastern was the only down side.
Delay in off-boarding due to customs at SFO... pilot announcement should have come earlier so passengers don't clog aisles.
Better good than most, if not all European airlines. If you’re stuck in an economy seat anyways, China Eastern is a good choice because of shorter flight time, being able to overfly Russia
The temperature of the plane cabin is too hot. Sweat and uncomfortable. Also my food tray was broken down drinks fall off
All was good except for the seats, not very comfy.
2.5 hour delay sitting in the plane on the tarmac, you tell me how the experience was
I hope these comments will find their way to AC customer experience team. Me and my spouse 50 years of aged coming back from 7 days perfect vacation... While boarding in FLL flight AC1621, one of the boarding agents (tall aged african american) man literelly yeld at my wife during the picture talking process. MAM ! STEP !! BACK !!! We are not illegal immegrants beying deported, nor are we in the millitary. We are customers returning home. This was unacceptable. While boarding in YYZ flight AC1154, one of the boarding agents (tall aged caucasian) man criticied with several complesant remarks my passport condition saying that I could not travel intl with it due to stain, decoloration, and BLOOD. My passport does not have blood on it! Yes it might be in less than perfect condition, but their are ways to talk to customer that does not imply not allow a boarding agent to be angry fathery like, or a custom agent looking at a suspicious individual. Both experience were less than acceptable for might I remind you a paying CUSTOMER returning home.
Short flight so no food or entertainment. Good landing at SFO and on time. We were told no carryon luggage yet lots of people were puting bags in overhead compartments. The rules need to be made more clear. I was on the first leg of an international flight and this is the first time I could not have carryon luggage.
This flight didn't happen for me because of overbooking.
My flight was overbooked and they would not let me board. I had to book another flight and pay the full amount of that flight. I did not get any help at all from Air Canada or United Airlines.
Comfortable seats and movies entertainment available. Better experience than the flight from Toronto to Denver.
Poor air traffic controller staffing led to a 50%reduction on flights so we got to wait 4 hrs for our flight! Very disorganized at the gate Poor communication with customers
It was delayed by almost 90 minutes and that messed up our plans but it was beyond UA’s control that is what we heard
Terrible experience, flight was delayed both ways. Limited compensation for the 5+ hour delay. Will not be flying Air Canada Rouge, and don’t recommend you do either.
