The flight was late. The crew was rude. There was no food. Cramped and uncomfortable. Nothing about this flight was good.
It was great. The gate staff were very helpful in Portland when my son forgot his rolling bag and had to go back to get it just in time to make it on the plane. We really appreciate that. Great job!
This leg was much better, but we did have to have a 3 hour lay o er after coming from a very exhausting hiccup with our flight from BNA to Den
My flight from Denver to Minneapolis was excellent. My flight from Minneapolis to Denver was one of the worst I flights I have ever experienced. I had a window seat, the gentleman in the middle seat was morbidly obese and SW should have made him purchase two seats. His elbow dug into my arm most of the way even after I asked to please be careful. I was literally squashed between the him and the window with no wiggle room. The plane was full so it was not possible to ask for a different seat. I realize I should have complained to the flight attendant but I didn't feel anything could be done to rectify the situation. I fly SW often, I will continue to do so as this was my first negative experience.
Everything went smoothly and we even arrived a little bit early.
Connecting flight is on time and boarding was a breeze!
WiFi did not work. For as outrageous as these flights cost, when they’re advertised with certain services/ features they should be in working order
I would have liked to arrive on time - not 5 hours late!
1.5 hour delay, poor service, no compassion from the crew. Terrible experience
Our flight was diverted from being a non-stop to getting within 150 miles and requiring another plane. We heard 4 or 5 different versions from SW as to why we had to stop, then wait for a replacement plane. Five hour delay, weather did not come up as a single excuse.... communication was not clear and well explained. No one really took charge!
Very easy ! Use the kiosk and bag drop and right to security within 10 min
This planes staff was top tier. Everything went great and had a great flight home.
Destroyed my suitcase. Tired of talking about it. Cancelling my unite mileage plus account.
New plane was lovely. Crew customer service is always lax but expected. Kraft on time and arrived safely.
It was a short flight so I was expecting too much
Had a one hour delay due to mechanical issue. I didn’t think I’d be able to make my connecting flight, but they waited for me and greeted me when I arrived to help things run smooth.
O’hsre taxi and deboarding took 40 minutes. Needed 20 minutes extra time between connecting flights to avoid running through terminal.
Was great in general, try to respect time and excuses when slight changes have been made, appreciated!
Really hard landing... as in slammed into the runway then hit the brakes really hard ...
Every staff member was professional, friendly and courteous. The pizza twist was ok. It was warm but too much dough.
