Cons: "On-time departure and arrival, clean and well-maintained aircraft, good crew, decent meals (2), very tight seating in Economy without much comfort."
Pros: "Great crew! Excellent customer service with a smile!"
Cons: "Not sure how, but the food could be a bit better."
Pros: "Seat was comfortable, food was good."
Cons: "The woman seated next to me was the mother of one of the flight attendants. She had terrible body odor that nearly brought me to vomiting—and this was a 10 hour flight. She was also brought all kinds of amenities from the attendants from the 1st class cabin—not really appropriate."
Pros: "Crew was attentive and friendly."
Cons: "Food was not that good, flight was over an hour late causing us to miss our connection in Frankfurt. Consequently we were also charged for our car pickup in Prague. Overall, not impressed with Lufthansa."
Pros: "It was long flight but everything was just right. Will use this company again."
Pros: "The service from the flight attendants was wonderful."
Cons: "The seats are horrible without any lumbar support nor sufficient cushion for the seat. It leaves you sore all over. If the person in front lays back, they will be hitting your knees. The food for dinner was ok but the breakfast was horrible. Plain eggs with inedible spinach and tomatoes."
Pros: "Great crew, comfortable seat, good food, and food entertainment."
Cons: "Delayed 20 minutes out of Denver, and when I arrived at my connecting city in Munich I was immediately told I would not make my connecting flight due to customs lines and to reschedule. I walked 5 minutes to customs, no lines, walked another 5 minutes to my gate, and easily made the connection."
Pros: "I was happy with everything stewardess where very friendly everything went smoth"
Pros: "Most uncomfortable flight in years. No space. Hard seats, horrible food, had to beg for water. Little service, and not friendly. Overall a horrible flight. At least we made there on time"
Cons: "The flight never took off after 3 hours on board on the tarmac. There was poor communication from the staff at the airport and no compensation from Lufthansa."
Cons: "The check in was very slow - only one Iceland Air representative was at the counter."
Pros: "Entertainment was pretty good."
Cons: "Seats seemed small for average size person. 2 flights on my 3 leg journey were late departing and arriving. No missed connections but it was close."
Cons: "They did not have hamburgers but when I called about seat reservation I was told I had order a hamburger but they weren’t even on the menu."
Pros: "The crew was great. Very smooth flight, no problems or delays."
Pros: "I’m usually easy to please but there wasn’t much to say that’s positive. Maybe the staff was helpful?"
Cons: "Air was out in coach so everyone was sweating in a sauna, while first class was cold and didn’t want the air any higher, major problem, needed to sleep but could get 15 min in. Worst flight I’ve ever been on, never been that uncomfortable in the air before"
Pros: "Nice flight. Empty seat between the two of us! Arrived earlier than expected."
Cons: "Nothing."
Pros: "They boarded the back of the plane first. The flight was on time."
Cons: "Checked-in online, got baggage tag from kiosk, only to find that there was no baggage drop, and everyone had to stand in line whether they had already checked-in or not. They had several airlines mixed together and no signage to tell you where to go, so people ended up in the wrong place first. Knew there would be no food, so brought snacks, only to have the crew tell us there was a person who was allergic to peanuts on the flight and we were not allowed to open our snacks because they contained peanuts."
Pros: "The movie selection was good."
Cons: "When I purchased these tickets, they promised one free per person checked bag and an included meal. Did not get these had to pay for them. Kinda annoying had to pay for those when the tickets originally promised these amenities."
Cons: "Surprised by very large bag fees, reservation was unclear about baggage allowance and charges."
Cons: "Technical difficulties boarding and unboarding. Which made it a rush to have to go back through customs in Reykjavik to board the next plane"