There was an incredibly surly flight attendant that ruined the experience
First flight was delayed which resulted in missing our connecting. As a result class was downgraded to economy on a later flight.
Unprepared to rebook a flight of people. Uncommunicative. When I received updates in the app it was well after the announcement in the hold room. Offered a single $12 meal voucher, not enough for a sandwich at DEN, for a 17 hour delay. No one was able to explain their meal or hotel reimbursement policy for this cancellation, just handed a card to call the Help desk. My previous flight went through several delays and was finally cancelled, without explanation. The customer help desk closed while there was a long line. I then waited in line for a gate agent almost an hour while simultaneously on hold and trying to text with a remote Delta agent. Communicating with the text agent was almost impossible; they could not find any flights that got me back to my original city before the following evening. Kept offering itineraries that did not get me back to my origin airport or involved additional layovers. In 50 minutes on hold, never got through to an agent by phone. Finally spoke to one of the gate agents who was able to rebook on a red eye that had only one stop and got me back in the afternoon the next day, rather than late evening. Later by email, Delta offered 10,000 loyalty points for the inconvenience of the cancellation. The crew on the red eye flight were delightful. I don’t remember any food or entertainment on that flight.
I have Precheck. Flew HPN to DEN and return this past weekend. Delta didn't attach my Precheck number to this trip. So it was waiting in general line especially in Denver. Unavailable.
worst flight ever from Delta, it got delayed and kept on delaying..
Terrible. Four hour delay because Delta could not find crew to man the aircraft. Terrible communication. Terrible insight into the delays. One of the worst flight experiences I’ve had.
Mechanic delay in addition to a 2 hour change in takeoff time was frustrating.
Boarding was organised and relaxed. Crew were fantastic! Seats were lacking padding causing butt pain and stiffness.
Flights on time. .Ride was as comfortable as can be expected in steerage. Luggage arrived at destination. Attendants were fairly friendly.
First, the flight was schedule to leave at 12:08. Delayed to 12:38. It is 12:58 and I am sitting at the gate. The staff are not communicating with us (just tell me it’s gonna be five hours if that’s the case, quit hufflepuffing around like you’re trying to board us when the plane isn’t even here and you don’t know where your crew are. I’m still waiting for any communication about the further delay. This is a rebooked flight from a cancelled flight yesterday, when the airline failed to fulfill its fiduciary responsibility to hotel and cover transport for overnight cancelations. Asking about the food on the flight? What food?!? Delta doesn’t serve meals unless you pay for them and you really want me to give delta a high rating for passing out processed snacks (fun size!)? Can we be for real. Delta is cementing itself in history as one of the cheap, stingy, outdated, glory days are over airlines, and it shows. I took this flight knowing delta was going to provide below level service but this is beyond burgers!! I can’t believe a multi billion or dollar company looked straight in my eyes yesterday and I told me this wasn’t their fault and there for the extra cost in hotel and hundreds of dollars in Ubers are MY RESPONSIBILITY. The only thing I am at fault for is believing delta is reputable company worthy of my dollars. I’m not even sure I want to be compensated unless it is cash because I would rather die never traveling again than to put money in their pockets.
First Flight got delayed had to get rebook for another plane ride to connect the next day the process was not helpful at all had to figure the whole processs myself poor service plane was small and customer service was horrible will not fly this airline again
Excellent overall. Boarding was a mess. Queue up too early, takes too long for them to start boarding but they want everyone to queue up and wait and wait.
When getting to our seats a blanket, headphones and pillow where there already. The food was very good and plentiful. I liked when they came around w/hot towels to freshen up with. Slippers, socks and an eye mask was a nice surprise. My husband and I have mobility issues and the transporters were absolutely wonderful and helpful w/the wheelchairs at each stop. Getting from one gate to the next they were a blessing.
It was crowded… the bathrooms dirty and smelly. The seats have been made even smaller.
Good overall. Seat spacing a bit tight between IST and ISB.
Excellent staff despite some trying passenger situations. Very impressed with their good attitudes and kindness.
Service was slow and checked bag was off last evening when flying business
Ordered Vegan meal - it was ok, but not exceptional. Seat ok row 39 middle section aisle. Nearly full flight - crew was busy but they did the best they could. There was a USB A port at the seat. I listened to my own music and only looked at flight information. One nice thing was the connection information was made available in the screen.
One of the worst check in process at the DIA as well as the boarding counter Changed seat at the last minute and assigned middle seat while I paid for window seat. Requested many times but to no avail . horrible customer service and very poor process Requesting refund for seat that was changed last minute
Pretty standard for long haul international flying. Food was fine, tv/movie selection was great, wifi did not work at all, crew was pleasant enough.
