Absolute nightmare dealing with British cancelled flight and then having them rebook me with American, their "partner" company. Spent three hours this morning dealing with these two unprofessional companies and their lack of communication between each other.
Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London.
Luggage took forever to be delivered in Newark--one of the longest waits I've ever experienced.
At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight.
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