Cons: "Confort, less crowded, cleaner,"
Cons: "Extremely slow check in process, which translates in suitcase left behind and all the inconvenience of that. No on board entertainment. Aircraft is very old"
Pros: "The crew was excellent!"
Cons: "Maybe more movies"
Pros: "The flight was smooth"
Cons: "One Cooa employ tried to force me to check my carry on. They did not ask if I wanted to check it. They told me I must. They ridiculously placed the bag on top of the carry-on measuring device and told me it was too big. I had just gotten off another Copa flight from Port of Spain where there was no issue at all."
Cons: "copa made us wait in the airport for 8 hrs. As they delay the flight, and did not provide good customer service."
Pros: "Boarding was fast, left on time, arrived a little early. Drink and little snack acceptable for such a short flight."
Cons: "I realize that it is a very short route circa 1:25 hours, but it would be nice to have USB power outlets."
Pros: "Nothing, rude and not caring for their customers. My flight from dtw to Chicago was canceled and I was never informed. I lost 1 day of my trip and a wedding. Worst airline."
Cons: "Notify flight cancellation, rebook the flight with another airline, and offer a compensation since we missed a wedding and that was the whole reason why we were going to Ecuador. Worst costumer service ever."
Pros: "I had more space."
Cons: "Landing was rough"
Cons: "the connecting flight was missed due to the 30 minute lay over, plane was late landing and we were stuck in the back of the plane. Once we found the service desk the woman was really rude and uncaring and then charged us $300 to rebook us on a flight leaving 5 hours later. They lost my luggage."
Cons: "Better meals , conform in the seat and low the prices"
Pros: "The crew was nice."
Cons: "The entertainment options for a long flight were lacking."
Pros: "food really good, the punctuality was great"
Cons: "highly recommended"
Pros: "Nice entertainment equipment and selection."
Pros: "everything is so very good"
Cons: "Chicken sandwich was mushy."
Pros: "Upgrade was great"
Cons: "Did not get the upgrade for my second flight"
Pros: "Crew was nice"
Cons: "I almost lost my fight cause they change the gate and did not alert or announce it.this has happened numerous ti.e with copa airline and because of that I dont think I will be using them anymore"
Pros: "excelente servicio y puntualidad"
Pros: "I like that international flights serve food, drink and have entertainment in the main cabin making domestic companies appear stingy. The flight attendants were wonderful, as always"
Cons: "Pretty sure they got the cheap Boeing seats, they seemed smaller than average. Also baggage claim took FOREVER (I exaggerate), but it was better than last time I flew Copa where my bag arrived on the flight AFTER mine."
Pros: "Excellent and friendly service, comfortable flight, efficient check in, baggage delivered in less than 15 minutes after landing"
Cons: "Everything was good. I don't have any suggestions for improvements."
Cons: "Lo últimos grupos deberían pasar primero."
Pros: "fast boarding nice and helpful crew"
Cons: "Seats are too small, my legs did not fit. Seat did not recline."
Cons: "No entertainment."
Pros: "They eventually gave me the seat I had long before paid for."
Cons: "They told me at check in that I was "STAND BY" even though I had purchased my seat 4 months prior."
Pros: "The crew attention"
Cons: "The very ugliest seats. The last ones don't go back to sleep."
Pros: "I bought a return ticket from Panama City to Rio on Kayak and was not notified that a Yellow Fever shot was necessary for re-entry to Panama. Turned back at the air port in Rio I had to spend an extra 13 days in Rio de Janeiro at my expense, three to see doctor and get vacine, plus ren day waiting period."
Cons: "To change ticket I had to pay change fee plus fare difference. Copa said it was not their responsibility to notify passengers of health alerts and Kayak should be responsible. Needless to say I was on the hook for the time and the bill. I have flown Copa with satisfaction a number of times but this is enough to discourage me from ever flying them again and possibly ever using Kayak again."
Pros: "On time departure from the gate."
Cons: "Entertainment cut off during the beverage service and wasn’t restored."
Pros: "We left on time and the crew was very nice and professional."
Cons: "The seats were not very comfortable for business. I liked the width and extra space but the seats and headrest were hard."
Pros: "The welcome abord"
Cons: "I remember once they asked who wanted stay and spend a night in Panamá, I accepted the offer in Panama, but when the flight that was in my regular schedule was about to leave, they told me that I needed to abord because it was no possible to stay and I made big movement with my luggage and they putted back my luggage in the plane. That was one of the bad moments I experienced with Copa once."
Pros: "Exelent friendly sevice by the crew"
Pros: "I have not flown on such a nice well organized airline like Copa! And they actually serve really good food."
Cons: "The service and food."
Cons: "Leg room on the flight was cramped"
Pros: "Everyone was very friendly and kind to help us out. They treated us like royalty because we missed our connecting flight"
Cons: "We got reprimanded because of our bigger crowd, but once we got in order everything was fine."
Pros: "The crew was beyond polite, despite our tardy departure due to the Panama Airport being shut down earlier that day."
Pros: "The food was good and the crew on the plane were very nice."
Cons: "I did not like that we were not informed that the flight was delayed 2 hours. We were only told bc we asked what was talking so long to board. It was very unprofessional and the copa representative told us that that was very normal to not tell us that the flight was delayed"
Cons: "La demora en la partida de Montevideo hizo perder una conexión con Washington y la llegada se produjo con varias horas de atraso."
Pros: "every thing was great"
Pros: "The crew was excellent..."
Cons: "Luggage did not arrive :("
Cons: "Very rude"
Pros: "Everything was good, just a little delay of about 25 minutes"
Cons: "Delay of about 25 minutes, was because we were waiting the catering to arrive"
Pros: "All of my flights were on time. Flight staff and gate attendants were curteous. Planes were clean and service on the plane was wonderful."
Pros: "Friendly and professional staff. Good planes"
Cons: "Not many food options on lay over in Panama City. Only fast food and one sit-down restaurant with very poor service."
Pros: "Standard service, they were there to help you. Good leg rooom on our plane"
Pros: "The crew on the plane was very nice."
Cons: "The staff at the Panama city airport while boarding were jerks. A couple of snobby women with attitude problems. Also there was basically no entertainment because it was impossible to see those little tv screens and even if yiu could see, you have to crane your neck. Also the lighting in this airplane was so horrid it was unbearable. Who chooses blue tinted lights? It's like flying in an industrial garage for 5 hours."
Pros: "Fortunately in the situation described, the staff was great. It felt like every Copa attendant in IAD was there."
Cons: "At the gate there was chaos because a smaller plane came in to take us to PTY (CM357) this morning. The plane was oversold and people were standing in the aisle. It felt like anarchy."
Pros: "The crew was very nice."
Cons: "I have flown numerous times with Copa and each time their bathrooms receive no attention from the crew, they run out of toilet paper and end up reeeeeeally nasty. My TV monitor was broken, otherwise I would have enjoyed the entertainment more."