Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Very helpful in getting on board luggage stowed, attractive interior"
Cons: "Scheduling was poor (turned up lighting far early than needed) and made too many and too loud of general announcements through the night for an overnight flight."
Cons: "More leg room"
Cons: "More food would have been better"
Pros: "Entertainment and service was outstanding."
Cons: "I could have used more leg room."
Pros: "Wonderful crew, excellent food, very comfortable!"
Cons: "You could have warned about the 2nd bag fee! I paid $80 for having a 2nd bag!"
Pros: "They took care of you. Meals were good. Excellent airline"
Cons: "Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good."
Pros: "Best inflight experience on economy!"
Pros: "Service and food choices. Seating and the mattress for bed."
Pros: "Appreciated check in staff who professionally answered our requests re routine steps to process check in. Only regretted that we weren’t aware (perhaps we missed announcement) that my husband who is still recovering from knee surgery was not aware we could have boarded from the forward entrance and avoid the descent and ascent via rear entry."
Cons: "I was charged with an excessive checked baggage of $170 NZ dollars for 1 bag that weighed over 7 kg that Air New Zealand said had to be checked and would not allow as carry on baggage. I challenged the high baggage fee with other Air New Zealand staff, to no avail. I was told that the checked baggage cost for 1 bag had recently gone up from $120 NZD to $170 NZD."
Cons: "For the $s paid for this flight the crew could be a little bit friendlier and having a smile on their face."
Pros: "The sleepers in business were perfectly flat. It's the best sleep I've had on a flight."
Pros: "same as above"
Cons: "unalbe to select seats so we were spread out"
Pros: "Punctuality. Confortable plane."
Pros: "Excellent flight, ..."
Cons: "The sold out flight to air New Zealand. Had to purchase bags again even though already purchased."
Pros: "The crew was great and the Hawaiian fruit drinks were a great introduction to Hawaii."
Cons: "The check in, the baggage drop off and pickup were very confusing and it made it a little stressful having to change flights. Boarding passes are also difficult to obtain through other airlines."
Pros: "Skycouch a bit pricey, but worth it. Allowed sleep to be possible and comfortable on an overnight flight"
Cons: "Nothing to complain about"
Cons: "Awful service, they put me waiting for more than an hour to say that I was in the overbook list so they would need to include me in a flight 3 hours later in another airline. Outrageous!"
Pros: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Cons: "Selection of video options on the app entertainment systems."
Cons: "Missed the flight because of a very late connection. Air New Zealand and Virgin Australia kept handing me off to each other since it was booked as virgin Australia but on an air New Zealand flight. Neither wanted to help at first. Finally virgin Australia ticket agent took pity and helped me rebook for the next day. This was after I was told by air New Zealand that I had to call the booking number for virgin Australia. I’m traveling from the US and didn’t have a cell phone that worked in Australia... which I explained and asked how I could call the number without a phone. Was promptly told to go over to Virgin Australia ticket counter where I made the one remaining agent who was closing the desks help me. However the airport lost my luggage and could not find where it was. I ended up spending three hours in the airport and still no luggage with the baggage company saying they have no record of it anywhere. Very frustrating trip."
Pros: "The crew, food, entertainment made the flight comfortable"
Cons: "I felt I was gouged on my 2nd bag fee with an outrageous cost of $200.00 aud or $150.00US. It only weighed 20lbs. as well."
Cons: "We had to take a connecting flight from Paris and British Airlines were very inconsistent with their hand carry policy which gave me so much stress."
Pros: "Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience"
Pros: "Felt safe through bumps. Awesome FA's love the lollys!"
Pros: "Great food, wine, service Seats"
Cons: "no wifi"
Pros: "Comfy front row seat on Q300, quick trip"
Pros: "Love the variety of movies etc available on every flight."
Pros: "How caring and involved the flight crew made everyone comfortable during the long haul."
Cons: "Hard to find anything that was wrong with my flight"
Pros: "Loved the crew, and entertainment options"
Cons: "Very little space in the aisle and between seats"
Pros: "Personal seat entertainment system, good choice movies& tv . My seat was comfy for coach, free wine was nice."
Pros: "I was on flight nz10 from Auckland to hawaii 3/28th. Loved the crew, they got us on board quickly and we would have taken off on time but had to wait for 2 people showing up late. Anyway, it was a redeye so people slept for most of it and I watched movies and drank wine. The airplane was clean and bathroom were as well. It was a full flight so a little cramped."
Pros: "Staff was friendly"
Cons: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Cons: "Food was horrible"
Pros: "Food Entertainment Charging port and powerpoint Service"
Cons: "Seats were ok but not great"
Pros: "I have not flown international in a long time. It was confortable and entertainment was great. The only thing I did not like is that with New Zealand air one can only check in 1 bag for free. We stayed in NZ for 18 days. The other airlines let you check in 2 bags. For an international flight 2 bags is only fair. Thanks."
Pros: "Crew was really helpful and friendly"
Cons: "Directing people from the terminal to the plane. Need a better strategy due to the fact that the steps are so steep, directing to the rear door instead of the front. When it comes to boarding time, we were all directing out but not indicating which door is closer to our seat. An agent needs to coach passengers outside or even when announcing boarding time -- indicate what seats should go towards the back versus the front door."
Pros: "The cabin crew was friendly, helpful and good humored. The in-flight video and audio choices were outstanding. Meals were good but not outstanding."
Cons: "I suppose it is good marketing to make you walk past the amazing seats in business/premier class on your way past "Premium Economy" back to economy class on the Boeing 777 -- but it did make me wish I had a few thousand dollars to throw away on 13 hours of being pampered. Economy seats are pretty narrow. I am of average size and I was often bumping and being bumped by the passenger in the adjacent seat as well as by people walking up and down the aisle."
Pros: "Handsome, kind and efficient crew. Good amount of space in and around my seat. I was not cramped, although I was in the economy section. The plane interior was indeed nice. Power outlets (both USB and 110V DC) in my seat (I assume then, every seat had that). I fly few times a year between the West Coast and Europe and my overall flight experience on this flight I think was the best one I've seen in years. Food, quality and selection was good. Nice wines in economy. Sufficient number of clean, sufficiently roomy and well stocked toilets. The fare rate I was able to get was outstanding and contributed to the overall satisfaction. Even my neighbor, in the seat next to me was very polite, quiet and pleasure to travel with (though here New Zealand Air perhaps had less of an influence)."
Pros: "Grant Inflight service co-ordintor Shelly To be fired from New Zealand airlines"
Cons: "I will nvr take this airline.. racist"
Pros: "Air New Zealand provided excellent customer Service - from check in to arrival. People make all the difference but their aircraft was awesome."
Pros: "Air New Zealand has some of the friendliest cabin crews around. Their food is above average and they have a delicious array of wines served free with meals. My flight was interrupted by a medical emergency. We had to backtrack to the nearest airport, which added several hours to the flight. This meant a very long day for both passengers and crew. The crew remained cheerful and helpful throughout, in spite of cranky passengers."
Cons: "People allowed to bring on too much carry on that will not fit so we all wait in the aisle behind them . Dumb."
Pros: "Great crew. Friendly and helpful."
Pros: "Excellent comfort in row 2 (extra leg room). Crew were very helpful."
Cons: "The plane was parked across runway and we had to get there by bus. (Terrible fumes) and then waited for more than an hour in board until we could get access to runway to take off. We did still arrive only 10 minutes late."
Cons: "I got pulled aside and delayed my boarding because someone wanted to switch my seat. WHY do I have to be delayed for this? I felt it was very poor customer service. I. You can just print a list and ask at the aircraft's entrance."
Pros: "Boarding through two doors made the process faster."
Cons: "A better explanation of the lunch choices would be helpful"
Pros: "Crew and beverage options were great."
Cons: "Seats could have been more comfortable. And slightly more leg room would have been preferred for a 14hr flight."
Pros: "Entertainment and food and drinks. The recline in the chair allowed for sleeping."
Cons: "I wish there was more seat room especially when the seat in front reclines."
Pros: "Crew was super kind and friendly. Food and beverages were good as well."
Cons: "Seat space in main cabin was a little cramped. The seats themselves were a little hard."
Pros: "screen, ubs charger"
Cons: "be more careful with luggage; 8 flights on this trip and it would be this last one that my luggage cover was lost, and it wasn't a cheap one."
Cons: "Window seat.... 9A ..... no window......"
Pros: "Crew was OK, slow to respond to requests"
Cons: "The whole check in process was a joke, had a line up of 15 people and one agent"
Cons: "Qantas is a great airline and I enjoy flying with them. I happened to have two seat mates on either side of me who took up more than their share of the seat, making my flight rather uncomfortable."
Pros: "Quantas Entertainment app was great!"
Cons: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."
Pros: "The seats were comfortable & I loved the flexible head rest. The food was good. The flight attendant were friendly & attentive. It was my first time flying Qantas & it is my new favorite airline!"
Pros: "Sitting in an front isle seat with leg room and the helpful nice sterward"
Pros: "Food was good."
Cons: "Made me run from connecting flight in Sydney."
Pros: "The seat is narrow compare with other airlines."
Pros: "Boarding was quick and efficient."
Cons: "Checking online didn’t work. You could not request seats ahead of time and would tell you check in online and when you tried it would fail and told us to go to the airport which we did the day before and they told us they couldn’t do anything. Every agent told us something different about meal plans and seats. Crew onboard were not friendly and rude to us in economy. The vegetarian meal requested was awful and ended up being vegan which was not what we requested. When I asked for fruit plate off the regular menu the flight attendant never followed back up with me and so we didn’t eat any food for on a 15+ hour flight. Even though they had 100+ empty seats we couldn’t move around. Overall I was highly disappointed in their service on this flight."
Cons: "I was seated in business class - the attendant gave my special order food to another guest and gave me something else instead. I could have gotten very ill from this, and notified the flight attendant who shrugged it off and walked off."
Pros: "Caught a tail wind for a shorter flight"
Cons: "2 hour delay at start. Everything seemed “off” on this full flight, most likely due to the delay. Food was not as fresh as it normally is, boarding was chaotic"
Pros: "Love going to Yancey when we are pushed by the tail winds!"
Cons: "Breakfast was dire"
Pros: "Fantastic. the crew was very kind and professional. Food was the best airplane food I have had so far."
Cons: "Seats are old and small. Not worth the cost of business class ticket. Dreamliner a million times better than a380"
Pros: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."
Cons: "We did not make this flight"
Pros: "Very comfortable seats, good food, great entertainment- a slick operation was very slick. Not like the old days"
Pros: "Really appreciate the food and entertainment Qantas provides on these mid-haul flights"
Pros: "All the services"
Pros: "Were able to create an allergy friendly meal for my daughter on board, even though the information we called and provided ahead of time was lost."
Cons: "Economy class seats are too cramped for such long haul flights."
Pros: "This was the plane flown to and from Brisbane apparently. It's one of the oldest in their fleet. The economy seats were significantly smaller than our flight from Melbourne and the premium economy and business were not as nice either. Really. It comfortable. Crew weren't super friendly but were very professional."
Cons: "my wife and i were subjected to very harsh treatment at check in...we were harassed over being 100 grams overweight on a check in bag...100 grams... both flying on a paid business class ticket."
Pros: "Very professional, nice crew, smooth flight. Loved the tail outside camera. Had fun watching that. Very enjoyable for such a long flight."
Cons: "Wasn’t thrilled that only salmon salad was left as a choice for dinner. Hubby can’t do salad, and I can’t do fish. Crew brought us some snacks."
Pros: "No issues, quick and friendly."
Pros: "Crew, spacious seats and airplane."
Cons: "Plane was a bit old, like bathrooms."
Pros: "Crew was great"
Cons: "Food was terrible (gave it 1 star because it showed up) and boarding was chaotic"
Pros: "love the selection of food and snacks"
Cons: "staff was not at helpful and friendly as i remembered. Seem a little stress and did not want to be there."
Pros: "even though i am Qantas life time gold, my silver emirates membership would not get me itto Qantas line in Melbourne. i had to change the flight attribution to Qantas"
Cons: "went i couldn't use my Qantas membership to access Melbourne lounge"
Pros: "Flight was comfortable, in flight entertainment was good, food was good"
Pros: "The Qantas staff in both LAX and MEL were polite, helpful, and professional. No problems checking in, online or at the airport. Flights were punctual and aside from major delays, went as planned. The kindness and responsiveness of the crew made the flight more bearable. What can I say? Everything went very smoothly. To me, a sign of competent management and good work ethic among Qantas employees. Very impressed. Good job Aussies!"
Pros: "The flight attendants we're really fun and the food is great!"
Cons: "Boarding was delayed and there wasn't a lot of communication about it."
Cons: "9 hour delay and zero assistance rearranging car rentals, hotels, EXPENSIVE transfer between airport terminals"
Pros: "Friendly cabin attendants"
Cons: "Uncomfortable seating"
Pros: "The crew was very friendly and helpful and we were provided with breakfast even on this shorter flight."
Cons: "They didn't have as big of a selection of movies on their smaller plane."
Pros: "It was a safe flight."
Cons: "I have flown Qantas several times across the Pacific and have had much better experiences on the longer flights. Everything was delayed, the plane was small, and the food was pretty bad, even by airplane food standards. I just expected more given what I have come to expect from Qantas."
Pros: "Attentive crew Loved that they ranged in ages and races I also loved that the crew were helpful and cheery Crew interacted with my daughter well and always stopped to talk or smile at my daughter as they walked past Qantas are truly the best!"
Pros: "All the good qualities are there. Check in was a breeze and very friendly handling our surfboard. However, the plane is old and needs a refurbishment, I can't believe how small the personal screens are! Whilst the crew were very friendly, always searching for a specific drink you request, but the food quality was average - I'm taking my own sandwich next time."
Pros: "it was nice to get an early phone call about flight delay and given a food credit for the delay, pleasant check-in, smooth flight, take off and landing."
Cons: "the poor boarding control and information. delayed boarding time and no-one from Qantas at gate until 45 minutes past the time scheduled on ticket and no communication of why nor when we would board. new passengers arriving were allowed to start getting in at gate before notifying us who had been waiting there to be told to get in or in what order. seat arm rest (between seat 58b and 58c) was wobbly. Entertainment movies need newer choices specially for people like me who can't sleep on long flights and have seen all this movies. where's the classical music?."
Cons: "The reason for an OK overall is that I left a personal item on the flight. I contacted the airline an hour after my flight landed and they showed no urgency to recover my item that had a lot of value to me. If they could have pages the cleaning crew on the ground, I'm sure I would have recovered my notebook. Instead they told me to check 4 hours later. When i did check 4 hours later, they told me to check in 2-3 days. When i checked in 2-3 days they asked if I filed a report. Which I wanted to on the same day but was told not needed. Very disappointing ground services."
Pros: "I got a great deal on this flight, I will look to KAYAK For all my travel needs."
Pros: "The crew was lovely. Food was good, but the presentation is not what it used to be. Rushed. Flight was nice and smooth."
Cons: "Plane was a little dated. Boarding the flight in Sydney was a bit chaotic. No fruit like they usually have. Not everything on the menu card was provided."
Pros: "New'ish plane interior"
Cons: "4 hours delayed (with no advance warning). No continental breakfast option (only hot)."
Pros: "The Qantas legs of the flight were their usual stellar levels."
Cons: "The Jet Airways flight was to their usual ok level. Nothing especially wrong with fit, but it was not five-star level."
Pros: "Amazing crew"
Cons: "No ear plugs in my amenity kit??"
Cons: "Excellent service"
Pros: "See previous comments."
Cons: "See previous comments."
Cons: "Everything was great!"
Pros: "Crew was very friendly for the most part. There seems to be a chance in the way they interact with customers. It's noticeable. The food still is not bad, not great. Drink selection was pretty extensive and impressive. Free wifi for messaging apps is great."
Cons: "Electrical plug is right at your knee level. Bread is rock hard an inedible. Plane felt very dry compared to other Delta planes. Would be good to know when the Wifi will be off (as it is off as we "approach the North Pole"). I wish we didn't have to repack bags that are over 52lb."
Pros: "I like flying delta. They always serve drinks first"
Cons: "It’s such a long flight. Not your fault."
Cons: "delayed flight"
Pros: "On time departure and arrival"
Cons: "Paying for seats"
Pros: "The on flight entertainment was good"
Cons: "Sleeping was too uncomfortable"
Pros: "Friendly staff. Very comfortable seats"
Pros: "After a delay of over 1 1/2 due to weather, we boarded and then waited for luggage. Then our pilot said our weight was too high so we sat and burned off fuel, which delayed us a half hour."
Cons: "See above."
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Pros: "When I arrived at Detroit I noticed there was an earlier flight going out to Amsterdam. The nice Delta rep gave me a new boarding pass for the earlier flight because there were empty seats on that plane."
Pros: "Quick and easy."
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Cons: "It was scheduled so late at night."
Cons: "Crowded seatibg"
Pros: "Entertainment available"
Cons: "All good"
Pros: "My upgrade was fabulous!"
Pros: "Excellent very good"
Cons: "Good service excellent"
Pros: "Newer plane, even though it was a short flight there was a choice of movies and tv shows. Crew was very nice."
Cons: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."
Pros: "liked the pods in delta one"
Cons: "wish the pods were a little longer for sleeping. it your 6'1 or taller you can't completely stretch out"
Cons: "When I bought my ticket last Nov , I paid extra to select seats, only to discover no aisle seats available for the 15 hour flight from LAX to Guanghzou. I tried many times to call CSA LA office using toll free and regular number, but could never speak to a human. Last November 7 I missed my flight home due to the Thai King's motorcade causing the road I was on to be closed for more one hour. I arrived at the CNXairport nearly one hour before the scheduled departure time, only to find CSA check in counters already closed. CSA Bangkok made me pay for a one way ticket home on Nov 8 even though all 3 flights were not full. I arrived well I'm advance and checked in. CSA began boarding 30 minutes before the time shown on my boarding pass and closed the aircraft doors shortly aftethe boarding time listed. No wonder I missed my Nov 7 flight! I wrote CSA LA a letter including the receipt for the one way ticket and requested a refund or at least a reply or home call. I never received a reply. I have flown CSA/Delta from Detroit, MI to Chiang Mai, Thailand 5 or 6 times in the last 3 years. It seems they don't care about customer loyalty. In the future CSA will not be my first choice and I will pay somewhat more to fly another airline."
Pros: "Good food. Great service"
Cons: "Small seats. Crowded."
Pros: "Smoorh travels"
Cons: "Economy seats mot comfortable for sleeping"
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "on time, clean, prompt."
Pros: "Updated plane, movies are old but a verity"
Cons: "Lost two pieces of luggage"
Pros: "No headphones available for flight"
Pros: "Crew was informative. The food was above expectations."
Cons: "The 27 year old B747 was a pain. Seats are hard, and engines are loud. The cabin is extremely dry after 14+ hrs of flight."
Cons: "The food was supposed to be hot chicken was served cold"
Pros: "Online check in was very good. Liked the ability to select free seats ahead of 24hr window. Liked being air side for the whole trip Detroit airport Terminal A was good. Free WiFi 50mb + awesome. Crew were friendly and efficient Will do this trip again."
Cons: "Seat always seem uncomfortable after 3hrs anywhere! And more leg room would always help. Food was OK liked the choice of 3 meals difficult to do quality food for 200+ but keep trying to improve"
Pros: "The crew were friendly and efficient. The seats were narrow, but as to be expected. Meals were fine. Will fly Delta again and again."
Cons: "Flight Minneapolis to Detroit was delayed which caused us to miss our original flight and go out a day later."
Pros: "Media options were ok."
Cons: "I received a frozen beer and no napkin. Beer began to overflow, and I sat there for about 10 minutes before another flight attendant walked by. Her attitude was less than desirable upon seeing the situation. Also my luggage never arrived in Singapore. Shanghai didn't have any notification, so I assume it was lost on the Delta end. Overall I am very disappointed and will be seeking a non-delta affiliate for my next trip."
Pros: "Gate agent was kind enough to give me a seat upgrade since I wasn't assigned one."
Cons: "That I wasn't able to get a seat until I arrived at the gate"
Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Pros: "Friendly crew"
Pros: "We had to have the plane de-iced before we left but we still arrived in Houston earlier than originally planned. The flight was smooth and quick and with a flight that wasn't packed full I was very comfortable without a seat mate."
Pros: "Same as the previous flight! Very surprised to be a head of time"
Cons: "We were very cramped in the seats. No room to move! I could not use my laptop."
Cons: "Super loud. Couldn't talk to anyone without shouting. No view out the window, as the engine was about 5 inches outside the glass. Not sure why there even were windows for these seats, as they probably just let in more sound. Also right next to the bathroom, so frequently smelled bad."
Cons: "Sat in airport for 8 hours while flight was delayed an hour at a time only to be cancelled after 8 hours of waiting. Had to rent a car and drive 10 hours to destination"
Cons: "This flight was significantly delayed while we waited for a late flight attendant to arrive. Delta offered us nothing but sad meaningless apologies. On top of that the PA system at the gate didn't work so finding out news as to what was going on was extremely difficult."
Pros: "I enjoyed not having a layover."
Cons: "I do not like being charged to bring a bag. I feel like a 560 fee should include a bag."
Pros: "On time, and direct."
Cons: "The spacing between seats has gone too far. The man in front of me caused my knees great pain when reclining."
Pros: "The crew were excellent. Kept us updated throughout a long delay."
Cons: "We should have reached our destination at 7:40PM. We finally arrived about 9:50pm. We were held at the gate for about two hours while a mechanical issue was solved. The plane was not equipped with WiFi/internet and the entertainment was poor. Expected better from Delta."
Pros: "Got my first class seat, smooth ride, early arrival"
Airlines flying from Detroit Metropolitan Wayne County to Gold Coast have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights