Everything is good except the seats are tightened no rooms for the legs,
The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.
The plane's pilots, including the captain himself, thanked me for the flight. I know it's just marketing, but it was really nice to see these people. It's a great idea. Airplane food is never "good," but the entire crew and flight organization were top-notch. I really liked Delta, and I think I've traveled all over the world, and that was something new for me. Maybe even the old planes, the B767, but next time I have a choice, Delta will be my first choice. Thank you, a satisfied passenger :)
Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
They lost my bag and I still have not received it
Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
Not consistent with the food quality (I mean taste not freshness)
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
Entertainment system is okay, flight attendants were ok. Leg space very narrow, I couldn’t get what I wanted to eat, dinner nor breakfast.
Excellent experience with business class area. Staff was attentive and food was amazing. Only one bathroom for business class which was logistically difficult for the staff while preparing meals. Need to offer fluids with meals. I did not get enough water to drink. But overall I rate it 5 star.
On time, great food, good drink selection! Only down was alcohol-free lounge. Lufthansa had a much better offering!
Be honest of what you sell: This was sold as Business Class on all three legs, while the JetBlue plane didn't even have business class seats, and wanted $164 for extra legroom seats.
Seat assignments for family traveling with 2 children. Loud crowd during sleep time
It was crowded… the bathrooms dirty and smelly. The seats have been made even smaller.
delayed to take off from detroit by 3 hours lost baggage in istanbul and now in venice without baggage
Seats were very tight with poor legroom - and I am average height. During the 12 hour flight, tiny paper cups of drinks we're only offered during the super and breakfast services, with the crew nowhere to be seen in between. One of the bathrooms was out of order, leading to long lines waiting to use the remaining two available to the economy class passengers.
short flight but we still got a very nice lunch and the crew did an excellent job in taking care of us
For that price on Business class, I expected to have the pod seats. These were configured as 2/3/2 and my seat mate talked half the flight with a friend across the isle, loudly. Very uncouth.
Really good food and service. Qatar Airways is again and again provided an exceptional experience.
Extremely uncomfortable seats with very little cushioning, unable to recline enough to sleep comfortably on this 13 hour overnight flight. My body was in pain by the end.
When we checked in at the Siem Reap Airport in Cambodia, we were only given three boarding passes and told that we would have to check in with American when we arrived in Boston. This was a source of stress for us. After we landed in Boston, we had a long passage from Terminal E to Terminal B (American Airline ticketing counter). Because the electronic ticketing kiosks for check-in would not recognize our Confirmation Code, we had to wait for an hour in a long line where only two AA reps were taking care of Special Services passengers. In many years of both business and recreational travel, I have never had this experience. I would expect more from AA being in partnership with other airlines to do a better job with this.
Our experience on the Doha to Hyderabad segment was extremely stressful due to prolonged delays and a lack of clear communication from the airline. We were traveling as a family, including children, and the uncertainty around timing and next steps caused significant distress. There was very little proactive information provided during the delay, and we were not given clear written explanations about what was happening or how long it might take. This made it difficult to manage the situation, especially while caring for children in a transit environment. In addition, one member of our party was ultimately unable to continue travel, which added to the emotional strain and disruption of the trip. Overall, the experience highlighted gaps in communication, customer care, and handling of unexpected situations. We are sharing this feedback so that future passengers, especially families, are supported with clearer communication and better assistance during irregular operations.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
It would help id flight crew were not rude and showed some courtesy. They were shouting at passengers and yelling instructions as if we were school children at lunch cafeteria!!
All good. Over four hours flight if provided snacks like Qatar Airways would be better
Lobster starter in business class was not good, tough, served cold, and without butter. Movie selection was missing latest releases, did not offer older classic, high quality movies
Food was absolutely pathetic. I wasted so much food which I thought was inedible. I also loathe the inflight entertainment system which has very little content
My flight was delayed. I was rebooked twice and even the second flight that was additional connection in London was delayed too, so I ended up spending more than 24 hours flying between four different countries and to be honest I’m not sure whether I ever want to use this airline again. My luggage is still delete. It’s been more than 48 hours now so to be honest, I’m not even sure how to describe the level of frustration I have.
Very good in business class but not so good in economy.
I need an upgrade to business class but they ask for bidding. Never mind...
Business class website is horrible I couldn’t even check in online never happened me before any other website
Long wait transit service wasn’t good also I couldn’t check in online never happened me before other websites
Very poor service, will never travel through saudia airline also worst experience at jeddah airport, all the people act like very racist even we belong from a same religion but they don't have any humanity. Very big language barrier no one speak proper English so they don't understand us very poor service. I was traveling with family and with infant they give us very hard time. No one like to answer a question and there attitude is extremely no welcoming. Not recommended specifically jeddah airport and their services and staff. Will never take layover or any flight through jeddah. Thank you
Horrible, by all accounts. Delays, lack of communication, just horrible.
They destroyed my baby’s stroller and the seats was broken
I had the worst experience I’ve ever had with any type of airline,they destroyed my baby’s baby stroller,that cost more than 2000$,the seats in a 13 hour flight was broken,so I definitely not recommend that airline for other people
The flight was delayed which cost me to missed my connection flight.
It was great honestly the cabin crew were warm and welcoming everything was perfect the food was nice.
I originally purchased and selected window seats G12 and L12, and I also placed a bid for K12. These were the seats I specifically chose and paid for. However, I have now been reassigned to D11, E11, and F11, which are middle-row seats. I did not purchase these seats, nor did I bid on them. Due to a medical condition, I am unable to sit in middle-row seats. Sitting in the middle section causes me to become dizzy and nauseous, and I may become sick during the flight. This is the reason I specifically purchased and bid on window seats. I respectfully request that you restore my original seat assignments or provide comparable window seats. If this is not possible, please refund the amount I paid for the seat selections so that I can make other arrangements. I have attempted to contact your customer service multiple times without success. I called approximately ten times and also tried calling your office in Jordan, but I was unable to reach anyone.
This is my second time within two weeks using them. I have bad experience with their Internet. They charge me $35 for Internet worked only for 15 minutes and then disconnected and they don’t even give me a credit or refund my money or give me a voucher about the food. It’s very bad test. There is no test actually and barely cooked still raw.
I love everything but the hotel the hotel was very smelly and the people were so rude the food was so cold and very disgusting. The manager was also so rude
They cancelled the flight while we were at the gate. Then they rebooked me for the next day but then that was missed because I now have a connection and the first flight took too long to get to the airport. Right now sitting in the hotel until the next flight. Worst trip
Excellent There was no hot beverages in the last hour
POOR. The gate changed 5 times. The plane was late. The waiting crew and the desk staff were gossiping and chatting amongst themselves about the maintenance and plane issues. No water service on the plane after the long delay. Even after I asked for a water. I was in seat 1A. Single crew member we saw sat in the seat the whole flight on his phone. After a stressful boarding process and delay- it was REALLY disappointing.
I was most disappointed with the flight crew in business class. They were not attentive at all. Everything I needed, I had to ask for. They did not offer refills, did not ask how the meal was, did not offer anything else when I didnt like the drink that was poorly made. When I asked for snacks, they told me to go to the front and look at what was set out. This was the worst RJ business class crew I have ever encountered. They made me feel like I was a bother - even for a simple water. No smiles. No thank you. No my pleasure. These are the reasons you fly business class. At least the crew can smile and act like they are happy to be there. For 14+ hours, I felt like an inconvenience. Poor review.
Crew was apathetic, in seat hardware was old and barely functional, WiFi (which I paid for) didn’t work for half the flight (I was refunded). They gave 2 meals on a 13 hr flight, whereas Etihad gave 3.
Awful, they made us rebook a ticket (out of our own pocket) because of a missed connection.
We were waiting at the counter for over an hour. Then they moved all employees to the inside. At that time it was about one hour and 15 minutes to the flight. They left us without help. Flight departed 20 minutes earlier than published. I guess they sold our 3 seats to other customers and bumped us. We did not fly. No customer service no help no answer.....
