Love me some Delta. One of the few airlines to recognize and support veterans. Easy boarding, flight was on time and arrived early and the flight attendants were excellent on this flight.
I thought the service was very nice and pleasant. There were no hiccups and no issues so overall a good experience.
Very good flight. Crew was great. No issues and we even arrived early.
The flights are constantly late anymore, and they won't even give you a glass of water on the plane. For years, they were able to do a service on this flight from Atlanta to Knoxville and Knoxville Atlanta now they say it's too short of a flight. You can't even get a quick drink of water.
Flight got canceled 4 times, missed my connecting flight due to delays, have to wait to go home tomorrow
Third flight in two months where the crew was not there. Comfort seating does not guarantee overhead bin space. Passengers with children are allowed on the plane first - if you are flying to and from Orlando, this means half the plane has boarded before you get on. And somehow all the bin space is taken up. 3 out of 5 flights have had issues with equipment or procedure. Some of these instances caused the flight to be delayed because of a "nuisance" light. One time it was a bag that had been brought on board but did not belong to anyone so we had to return to the gate. Last night we were told the "AC" on the plane doesn't work well and we're 10th for take off- because the crew was late - and that it will get cool when we're in the air. Not sure if this is usual, but I didn't think flight crew could jump seat in first class. Movie and TV selection has not been refreshed for several months- flying one to two round trips each month easily exhausts the list of content.
Great experience nice pilot very soft and easy landing and take off
We sat on the runway for over an hour before departure. That was unwelcome.
Horrible. Faucet in sink not working, wifi not working. Didn’t bring food or snacks
Flight was delayed before take off and at landing. Baggage took 20 minutes. Flight crew would not serve full soft drink and had to ask multiple times before receiving water.
The plane was dirty, the seats were torn and broken, the service was the most terrible ever, the bathroom dirty, they will not even serve water you had to request it, the meals were terrible, overall less than Zero, I will never fly Cathay Pacific again.
Despite the crew's rough day, they were all very focused and friendly. The flight was too short for a meal, so no rating on that. Re. the AA app. It still isn't ready for prime time. AA works with Cathy Pacific for international flights to LA and the Aa jump to PHX. But the AA app can't find my trip and this can be problematic with flight delays and regatings at LAX.
Was not able to board flight because boarding pass name did not match passport name and no one caught it.
Had a bad experience with crew member coming back Hong Kong to la the person next to me one of the passenger have taken video and picture of crew member the person that served meal young kid late 20' s 6 5'10 had attitude at his peak anything I asked for I don't know if it was bad day or racial I felt humiliated as people could see difference towards me I no problem with Cathy and my whole family never had one was very disappointed
Frequent Flyer number should.have been put in at time of booking.
Frequently flyer number should and could have been put on at the time of booking as I gave the number when booking.
Very attentive crews Flight was very smooth and safe Only little disappointment was the slight delay of departure (~30 minutes ) which rarely happen with CX flights
Not at all satisfactory. I had stomach upsets after taking food. Quality of Asian vegetarian meal was awful. Further there was no snacks/ fruits/ biscuits available as in between snacks.. only peanuts and pitzels.. except courteous staff rest of my experience was far from satisfactory
Staff was very courteous. Plane was clean and quite spacious even in the last rows. Veg food could have been better.
Later on, when there was no more bottled water, the water we received had a strong chlorine/disinfectant odor. On my flight from Hong Kong to Los Angeles, there was a male flight attendant who had a mean attitude throughout the whole trip, and he was very impatient during meal service “Furthermore, we purchased a Hong Kong SIM card as part of our flight package, but we received no instructions—neither by email nor SMS—on how to activate or use it. Consequently, we were unable to use the service at all. We request a full refund, as this appears to be a deceptive charge
Great experience. Boarding was fast, staff were very nice and funny, everything at the seat worked well.
Boarding was great, and the crew were very friendly. The seats must have been a bit on the older side and you could feel some of the seat components through the padding. Also, the plugs did not work on the row's entertainment screen or charging ports. Checked bag was transferred for connecting flight, and we appreciated how early we had the connecting gate information.
Lost one piece of luggage even though I checked in 2.5 hours before the flight
It was Swiss. Our kosher meals were literally frozen solid and therefore inedible, and the crew didnt care.
For the expense of first class, the seats could have been nicer and higher tier snacks would have been nice.
The boarding process on the departure from LA was rather slow even though I was in Group 1. For first class, I was not expecting to have to pay for Wi-fi but I did and then the wi-fi was spotty. The entree was surprisingly good and so that was a pleasant surprise. However, once I got to Houston, it was terrible. Unfortunately there was bad weather but the constant gate changes for my connecting flight was difficult to manage due to having to navigate back and forth between different terminals.
We used Kayak to reserve our tickets and specifically checked the luggage option which was a more expensive option. When we arrived at the terminal we had to pay an extra $90 per suitcase for the three passengers. This has been a pattern for the past 3 years. Why charge for a more expensive luggage option, and the ticket price not include luggage?
They delayed the flight 3 hours because it wasn't full they moved us to 5 different gates probably the worst airline ever not even spirit is this bad.
Very easy ! Use the kiosk and bag drop and right to security within 10 min
Checking bag at terminal was horrible. No agents to check us in and only 1 kiosk working. Boarding went ok. Crew onboard was very scattered rained. Missed our row while serving and then didn’t see them hardly again.
