Space just keeps getting smaller and smaller.
Cons: "The aircraft was very cold and chilly."
Pros: "Crews sympathy’s"
Cons: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pros: "The crew members were really nice and accommodating."
Cons: "Need more entertainment selections."
Cons: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Pros: "Amazing services and foods"
Cons: "The business class seat was great"
Pros: "Yes and yes"
Cons: "Not sure because I have never had a better experience."
Cons: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Pros: "I like all"
Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."
Cons: "5 crying babies on a red eye. Don’t know if that can be prevented."
Pros: "Generally good Flight was operated by Silk Air"
Cons: "Entertainment score is not meaningful because of the short flight time."
Pros: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Cons: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Pros: "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
Cons: "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."
Pros: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Pros: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Pros: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Cons: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Cons: "Cabin temperature too cool"
Cons: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
Cons: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Pros: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Cons: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Cons: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Cons: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Cons: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Cons: "Delayed 2 hours behind schedule"
Cons: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Pros: "Staff, food and emenities great for economy class"
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Pros: "great crew service. my first time flying with singapore airlines and they delivered"
Pros: "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
Pros: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Pros: "Nothing specific"
Cons: "Menu is average but get they need to cater for wide variety of tastes"
Pros: "Overall experience and wonderful crew"
Cons: "Nothing really."
Pros: "Great service always"
Pros: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Cons: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Pros: "Service was best in class"
Cons: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Pros: "The crew is friendly and helpful"
Cons: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Pros: "Very helpful and polite staff"
Cons: "Old B777-200 with small personal screen. And they don't have pillows on board."
Pros: "Everything else was good"
Cons: "Old aircraft with tired looking seats."
Pros: "Great service, great experience."
Cons: "I liked it all."
Pros: "Crew is remarkable"
Pros: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Cons: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Pros: "Consistently good food."
Cons: "Entertainment system sometimes froze, didn't remember where I was in the movie."
Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Pros: "Great entertainment, good service, clean plane."
Cons: "The lasagna was pretty dry and meh."
Pros: "On time departure and take off. Smooth landing."
Cabin temperature was too low and uncomfortable
The trip was booked on a Premium Economy, I was moved to standard economy with no compensation. When I boarded the flight crew had already made someone else sit in my place who were reluctant to give me my seat. Quite a few people were found not wearing masks and crew did nothing about it. No choice of food in spite of me with a standard economy ticket that includes the option of food.
Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
No Food, No beverages, only water, and there is no information about this sudden change
Comfort and safety. At least packaged food could be served to Business Class passengers.
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
Please add hot drink options - tea, coffee
Pros: "Comfortable seats and service"
Cons: "Food could have been bit better."
Pros: "Vistara ground staff is not very helpful"
Cons: "Vistara ground staff is not very helpful in resolving the problem of my baggage in three days"
Pros: "very welcoming and responsive"
Cons: "avoid last-minute gate changes"
Pros: "Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating."
Cons: "Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal."
Pros: "Nothing at all."
Cons: "The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station."
Pros: "The crew was amazing, polite and efficient"
Cons: "Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on"
Pros: "Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines."
Cons: "Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class."
Cons: "Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert"
Pros: "The food and crew on board are good"
Cons: "Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk."
Pros: "Nice crew with good ambience"
Cons: "Online all food options, though it's a small flight with no hot food served!"
Pros: "Vistara ensures it remains a notch above others in terms of ambience, quality. Ensured on time performance"
Cons: "Since they have started on board snacks, it can be offered as a replacement for the meal, maybe. Plus, Indigo staff still exudes more confidence in me"
Pros: "Service was nice. Crew was friendly"
Cons: "Allow for free updrades"
Pros: "The flight was on time. The overall experience was good. Would love to travel with them again."
Pros: "Not at all"
Pros: "All was okay and easy."
Cons: "We were delayed by 30 mins. Crew was nice and accommodating but seemed a little lost or not sure how to prioritize and multi-task."
Pros: "It was my first flight with Vistara. The crew was amazing. They added a personal touch by using my name. Still wondering how they knew that :)"
Cons: "Clear boarding procedures. Instead of 2 boarding groups, it could have been divided into 3-4 boarding groups to avoid congestion."
Cons: "I forgot my pull over in the cabin and the company’s team reached out to me in the next flight to hand me my item back... amazing experience"
Pros: "Super professional and kind crew. Food was good. Overall, a fantastic flight."
Pros: "I like the way this airline handles the customer right from the time of ticket booking till landing at the destination. I find this airline very professional and even better service on domestic sector then some of the world's airline services (Etihad, British Airways for instance)."
Cons: "The only thing i do not like is the website of the airline especially when we try and use it on mobile phone, it does not respond too well. Like trying to register for Club Vistara Membership and other stuff. I had to take help of customer service executive to create my club vistara account as mobile site was not accepting basic information."
Cons: "Staff rude from check in to the cabin staff. No comparison to Mid East air lines."
Pros: "The aircrafts are very nice and much better than Boeings. The decor is also very nice. Vistara is the only domestic airline with premium economy"
Cons: "The upgrade voucher process was very cumbersome, wasted a lot of time. The counter executives did not have a clue about how to use the upgrade voucher"
Pros: "Baggage policy is good"
Cons: "They hanged me for 1 hour at checking counter because they need baggage info proof of my next connecting flight from DEL TO SFO. They should know that all flights from Del to sfo is with 2 pieces baggage."
Pros: "Service was good"
Cons: "Flight was delay that was not good"
Pros: "everything went smoothly.. good service, good food"
Pros: "Was a very good experience. Staff was friendly and organized. Food was good."
Pros: "Free upgrade to first class for no apparent reason"
Pros: "The best airline in India... by far!"
Pros: "Cleanliness timing"
Cons: "Baggage cost for extra luggages."
Pros: "They had a check in/ luggage drop before the AirTran"
Pros: "Wonderful staff and nice, clean airplane. I will use your airlines in the future now."
Pros: "I thought I was taking a budget airline but ended up feeling like I was on a top notch airline. Comfortable seats, good snacks, good services. No complaints and would definitely fly again"
Pros: "Boarding and crew were great."
Cons: "Food can be improved."
Pros: "Friendly staff, organized boarding, in flight crew helpful in finding seats"
Cons: "We had checked in on line prior to arriving the airport. Due to some( political ) road blockage, we arrived late at the airport and we were not given boarding pass. The gate was open for more than 1 hour after we reached the airport. We were not issued new tickets and not refunded. The staff was not helpful at all. AS we say Customer should be always first. Anyway we missed flight from Delhi to Amritsar. We bought new one way ticket from the airport that evening. We were 5 adults and one baby visiting Golden temple from USA."
Pros: "Staff on board are excellent! WAY better service than US carriers."
Cons: "Hassle because we closed the credit card account months after paying for the tickets: this caused significant delays which could have been catastrophic."
Cons: "Vistara cancelled our flight and sent notification text message to wrong number...we didn't find out until we arrived at the airport! The vistara staff helped us book a flight on another airline."
Pros: "It wasn't efficient. Slow to check in"
Cons: "Two members of our travelling group had challenges checking in which the staff seemed not able to address and didn't communicate well"
Pros: "Less leg room than Jet"
Cons: "At least the emergency row should have more space"
Pros: "The seat that I picked had lots of leg room."
Cons: "Better selection of movies."
Pros: "The airport was adorable and quaint"
Pros: "lounge access for everyone with snacks and free wifi"
Cons: "The flight was fine. But it took as long for the luggage to arrive as it took the plane to fly from Samui... very poor"
Cons: "The price on the hotel website is much cheaper"
Pros: "Crew was nice and helpful"
Pros: "Our flight was delayed. I was not happy."
Cons: "Be on time."
Pros: "Great service, courteous crew."
Pros: "Very good"
Cons: "Very good"
Pros: "Good leg room in economy"
Pros: "The flight had good food and service and was very comfortable!"
Cons: "Luggage did not make our flight to Siem Reap but came on next flight and was delivered to hotel 3.5 hours later. Can’t complain."
Pros: "On time, more legroom, complimentary meal and wine."
Pros: "Flight was 4 hours late"
Cons: "The flight was three hours late. Signage at gate showed original departure time and Check-In. After an hour signage showed Check-In closed, and updated new arrival time. Flight arrived later than estimated arrival time which was never updated. No announcements were made over the public address system until the plane arrived at another gate. They serve only water, coffee, and tea as beverages."
Pros: "I wish crew can at least smile and watch where they are walking"
Pros: "1. The staff was very nice and professional. 2. The boarding was easy and efficient."
Cons: "1. The meal served was not very good. It consisted of cold, bland noodles with some kind of deep-fried meat. 2. It took a very long time for the airport to get the baggage to the baggage claim area -- almost one-half hour!"
Pros: "The airplane was amazing"
Cons: "The lack of service"
Pros: "Flight was on time and staff was friey"
Pros: "Full service (with meal) on 1 hour flight!"
Pros: "As always, bangkok air provides good service and good value."
Pros: "Great food on such a short flight. Friendly, helpful crew."
Cons: "Flight was delayed, owing to late incoming flights. Problem was updates of new time were not available."
Pros: "I’m always impressed that Bangkok Airways serves food on short flights. The chilli chicken was actually not bad."
Cons: "I like to fly with this airline because they offer access to their airport lounge to all passengers. Unfortunately, the lounge at Chiang Mai airport for international departures has closed permanently."
Pros: "Flight attendants were great. Friendly and efficient. The food was okay for airline food. I would travel with this airline again."
Cons: "The seats are very tight. No leg room at all. If you are a normal to bigger sized person your knees will be touching the seat in front of you. Hopefully the person does not recline their seat...yipes!"
Pros: "Excellent service for a short flight - even a hot meal! Efficient & friendly check-in. Flights on time, modern plane. Overall impressive & better than UK short haul carriers!"
Pros: "Bangkok Airways as truly a classy airline. Prepared, friendly, excellent service, delicious meal and safe travel. I'll choose Bangkok Airlines at the next opportunity. Carol"
Pros: "Good flight, very welcoming staff"
Pros: "The service, baggage allowance, and food were unmatched by other carriers. Could not have been more pleased. Flew from Bangkok to Chiang Mai, and Phuket to Bangkok."
Pros: "Economy class seats relatively roomy. Staff very professional pleasant and accommodating"
Cons: "Boarding a little unorganized"
Cons: "Not the friendliest service. Trip to phuket was great. Back was just okay."
Cons: "It is only a short flight. Thus, there is no entertainment content."
Pros: "Service and attention to small details."
Pros: "Very spacious and comfortable seats, great service, good food."
Pros: "I loved the service. First of all, they fed us and it was unexpected. The crew was professional, boarding was easy. It was a very enjoyable flight."
Pros: "It was efficient and on time. The crew was good and the seats were comfortable."
Pros: "Attendants etc were friendly and helpful. There was food service, even on a very short flight, and it was good, certainly in comparison to US airlines."
Cons: "The outgoing flight was delayed. You have to take a bus out to the plane or walk, depending on the airport. Actually, that wasn't bad, but did take extra time."
Pros: "Turkish air and Bangkok airlines don't like to give boarding passes for each other. So both times we had to go to the transfer desk. This is OK as long as there's time between flights. Bangkok airport is VERY long and the desks are at opposite ends of the airport. The folks at both desks were very helpful though."
Cons: "We had two flights with Bangkok airways. Both were delayed."
Cons: "flight was cancelled and it was never announced that it was cancelled in the airport. They were unable to rebook the flight until 4 days later which was unacceptable as I had to be at work that Monday."
Pros: "- Pleasantly surprised to be served meals on all three >1 hour flights with them and access to an included pre-flight breakfast at the airport"
Cons: "- No entertainment system"
Pros: "Great Breakfast - Beautiful Sukhothai Airport"
Pros: "The flight was delayed about 20 minutes. They were very good about keeping us updated. The service was wonderful on board there was no entertainment available on board. The meal was very good."
Pros: "Outstanding staff! Bonus: had a 1 hour 15 minute flight and it included a very unexpectedly good meal at no extra charge!"
Pros: "Flight back got delayed but Bangkok Airways provide lounge services to all their passengers. They served us food, entertainment, and gave us free access to wifi. The flight was comfortable and had a smooth landing."
Cons: "The small Bangkok Airways planes seemed pretty sketch. The tires looked flat and the plane looked old, causing many passengers to be frightened. I think Bangkok Airways should get rid of the old and small planes."
Pros: "Great customer service."
Cons: "Aged aircraft (not horribly) and the food wasn't to my taste but it wasn't bad."
Cons: "Deplaning process was horrible."
Pros: "Friendly staff"
Cons: "Very good company i will do business with them again"
Cons: "Everything was excellent - your system did not register when I clicked excellent for each category"
Pros: "The prompt service of the staff and comfort of the plane."
Cons: "Warm snacks instead of cold pastry."
Cons: "Flight was delayed 1 1/2 hours for tire change. Stuff happens."
Cons: "Seats recline too much making difficult to get in or out because of the seat in front of you"
Pros: "Very happy travelling with this airline"
Pros: "comfortable flight"
Cons: "TV options and headphones"
Cons: "Better food choices. Better entertainment options."
Pros: "Professional crew"
Cons: "Not enough leg room"
Pros: "The lounge"
Cons: "It is no total flight old plane."
Cons: "The food quality was poor."
Pros: "The Crew was very Good and yes the seats were comfortable."
Cons: "I think they did the great Job"
Pros: "Everything was great"
Cons: "More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort"
Pros: "The crew was super nice and informative."
Cons: "The food was just ok, but not really expecting a 5 star cuisine."
Pros: "Comfortable seat, good entertainment options"
Cons: "A specially hospitality and food which served in plane was excellent"
Cons: "Krabi airport is terrible. Cramped waiting area. Boarding gates too narrow for capacity. Aircon not coping. Worst flight information I have ever encountered."
Pros: "new plan and equipments are good"
Pros: "Crew were great"
Cons: "Food in economy could be more Thai and tasty but nicely served and efficient"
Pros: "Everyone was very nice and hospitality was great."
Cons: "a better selection of movies/entertainment."
Pros: "Food and service was great."
Cons: "Old plane, headset did not work well."
Pros: "All well arranged. Friendly and helpful crew. Food apprppriate for the trip. Logistics ok. Balue for money."
Pros: "Flight was full, but generous seat pitch and efficient crew made the difference!"
Pros: "Efficient and friendly staff."
Cons: "Bad choice of in-flight entertainment."
Pros: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the A350 comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Pros: "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
Pros: "On time and service"
Cons: "Quite a bit odd for food from dhaka"
Pros: "Whole experience was excellent"
Pros: "The cabin crew was helpful and excellent service. The food was exceptionally good."
Pros: "seats are comfortable, service is mediocre"
Cons: "Boarding in Brussels is always a hassle. The plane is never ready for boarding and one has to wait long time to access the plane. They start boarding but do not open the doors of the plane so everybody has to wait long in the tunnel to access the plane. It would be better not to start boarding."
Pros: "the crew was professional and friendly and you get alcohol on the flight."
Cons: "no issues"
Pros: "On time"
Pros: "Crew was very service oriented!"
Cons: "The legroom was horrible."
Pros: "quick flight"
Pros: "great service"
Cons: "Tight seat space."
Pros: "Absolutely great"
Pros: "Plane arrived on time and service was good!"
Cons: "Departure was delayed by 45 minutes so upon reaching Bangkok airport, I had to literally run to catch my connecting flight."
Pros: "I love the food especial Thai food. The air craft crew are very helpful."
Cons: "My friend request for extra ice cream and the crew rejected her with very loud tune."
Pros: "Flight staff friendly and helpful"
Cons: "Long wait at checkout in. Slow."
Pros: "Forgot my tablet in the pocket of my seat on my flight from Bangkok to Kathmandu and didn't notice until I was packing to return 5 days later. When I checked in to return to Bangkok, they had me flagged in the system for a lost item. Not only did they have my tablet but everyone from the airline staff to airport security knew about the incident and was happy to get my tablet back to me."
Pros: "Punctuality and service"
Pros: "good service, good food"
Cons: "seats are getting older."
Pros: "Friendly service, spacious seats, smooth Flying and landing"
Cons: "Online check in was bit of a hassle to find on the website"
Cons: "Long baggage wait time"
Pros: "I really like the way updates were sent to me on my phone about the whole journey including gaye changes, reminders etc."
Cons: "Pretty satisfied"
Cons: "In Kiwi i couldnt add extra baggage weight. I had to pay extra in the baggage drop in"
Pros: "Amazing crew, clean plane and on-time and seamless boarding and arrival."
Cons: "Entertainment option via app."
Cons: "Priority boarding for parents with kids."
Pros: "Crew was great. Back holder of Seats were loose / broken."
Cons: "Connecting Indigo flight was poor as no supply of liquor n beverages. No proper n sufficient food. One cold sandwich was given"
Pros: "Punctuality, cleanliness and the professionalism."
Cons: "No comments."
Pros: "nothing, they did provide us with refreshments for flight delay."
Cons: "everything has to be improved"
Cons: "To avoid travelling by indigo would be better"
Pros: "Always ahead of scheduled arrival in my last few flights. Love it"
Cons: "cost of the seats can be reduced or it can be free"
Pros: "Crew was good."
Cons: "Seating could be better. the cushions would come off"
Cons: "Very dismal performance.Copilot was missing in the last minute. incorrect baggage weighing scales.had to pay extra. Plane delayed by 4 hours almost missed my international connection. Very very stressful and unprofessional expression especially. Absolutely would not recommend this airline."
Cons: "45 minutes in the checking queue. And long queue at the boarding gates. Please get your act together. All it takes is a little forethought and efficiency — not many people looking busy and doing the same thing."
Cons: "In hurry to turn around aircraft, the tray table and aircraft was not cleaned. Boarding started and passengers were made to stand in queue even before the aricraft was cleaned, causing avoidable inconvenience."
Cons: "I wish Indigo flight get in-flight internet."
Pros: "Very good cabin crew"
Pros: "Time from landing to collecting our luggage was the fastest we’ve ever experienced."
Cons: "Ran out of food options by the time the trolley reached us. This was a problem as we hadn’t had time for lunch"
Pros: "Efficient check-in and boarding."
Cons: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."
Cons: "Promises free meal was not provided in lounge- reason cited no mail communication received from indigo"
Pros: "Good and friendly staff.Food is good"
Cons: "Need to get more organized with lines. Discipline at lines should be followed . They kept on changing gates once I understand twice is okay not 4 times . Also no point on charging outrageous amounts for excessive baggage for international customers."
Pros: "Overall cleanliness and service"
Pros: "Flight Stewart’s Response"
Cons: "Ground staff highly untrained & indifferent"
Cons: "Very uncomfortable seats. Small and hard"
Cons: "Nothing to remark"
Pros: "The crew and the boarding was sufficient."
Cons: "Seats were not comfortable, the snacks were marginal."
Pros: "No delay proffesioal staff and efficient work and space"
Pros: "I flew from Kolkata to Bangkok on 14D. The service was on time."
Cons: "LImited selection on their menu, and what they have were very overpriced, even more expensive than on European low-cost carriers"
Pros: "The people"
Cons: "The seats, it was too warm. Being herded into busus like cattle."
Pros: "On time and before time"
Cons: "Paid twice us much for luggage as the plane ticket. Also asked if we wanted a drink and then charged us. Didn't tell us it cost until had and opened the drink. I understand it's a cheap airline and that happens, but would have appreciated telling us ahead of time. Also couldnt get boarding passes online. Will avoid this airline in the future."
Pros: "In an Indigo flight, there is nothing to like"
Cons: "The fact that Indigo did not allow us to change the flight and made my wife to rebook the return flight"
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Pros: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Cons: "Having to buy another ticket as someone dropped the ball."
Cons: "Flight missed & the passenger is traveling through bus from Bom to Hyd. Very Poor Service. Very disappointed. ☹️"
Cons: "Arrive Chennai after 26 hrs of two flights. Not clear need totransfer to nearby domestic terminal, nor how to get there. Kayak didn't inform me of how to claim my eticket which they had booked thru 3rd party "Kiwi" in Brno, using a credit card number not my own. Had to show my pre printed invoice to claim my "E"-ticket. Stress-inducing, not relaxing, but not a catastrophy."
Cons: "i arrived with 45 mins as requested. Their staff an utter shambles that I feared I miss flight. By that time they said too late (even tho I had time but they didn’t know what they were doing) had to pay an extra £60!!! For their bad management and wait extra 4 hrs!"
Pros: "Flight was on time."
Pros: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Pros: "As above"
Cons: "As above"
Cons: "Boarding was a mess, aircraft not ready, waited in the bus. Food service was horribly slow. On row 5, took 45 minutes to get a glass of water. Leading aborted close to runway, took of again before touchdown at Chennai, then turned around and landed safely after 15 minutes. No explanation by the crew."
Pros: "Despite the weather being really bad, the pilots ensured a smooth flight. Kept updating the passengers which provided comfort and prevented any potential panic."
Cons: "The airline was entirely too stringent on weight restrictions for luggage without consideration for long international hauls."
Cons: "The chicken Junglee sandwich was stale hard and really dry."
Cons: "My son unable to use ticket I prepaid for him on my card. They wanted physical card which I have in usa not in India with my son"
Pros: "Flight was ontime and clean"
Cons: "Onboard food"
Cons: "Indigo Crew Is Not Passenger Friendly. Nobody taught them to smile and be hospitable."
Pros: "Very helpful employees. Also professional. Very pleased."
Cons: "Everything was acceptable to superior, by first world standards."