Cons: "The aircraft was very cold and chilly."
Pros: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Pros: "I like the crew members"
Cons: "Entertainment selection and food could be better"
Pros: "The crew members were really nice and accommodating."
Cons: "Need more entertainment selections."
Pros: "Crew will do anything to help"
Cons: "I was on a nut free diet However they still gave me a ice cream covered in macadamia nuts. Nut free meals were also gluten, vegan etc so very bland"
Cons: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Pros: "Service was excellent, always with a smile."
Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."
Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Pros: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Cons: "No negative points"
Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Cons: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Pros: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Cons: "Cabin temperature too cool"
Pros: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Pros: "Loved the food/Movies/seats."
Cons: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Pros: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Cons: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Cons: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Pros: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Cons: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Cons: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Cons: "Some staff not courteous which surprised me"
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Pros: "crews were helpful"
Cons: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Pros: "Christmas decorations, service, attitude of staff"
Pros: "Nothing specific"
Cons: "Menu is average but get they need to cater for wide variety of tastes"
Pros: "the flight schedule are very good"
Pros: "Great service always"
Pros: "Staff are very friendly and good ."
Cons: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
Cons: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Pros: "ending meal was very late like an hour or less before landing"
Cons: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Pros: "New movies! Yes!"
Cons: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Cons: "Kids playing and out of control and the flight attendants wouldn't do anything."
Pros: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Pros: "Sound sleep"
Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Pros: "Polite crew took good care of my needs"
Cons: "Food was really bad could do better . Movies were not as current but a good collection."
Cons: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Pros: "The cabin attendants kept us well hydrated."
Cons: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
Cons: "cramped uncomfortable seats freezing cold in the plane"
Pros: "New plane"
Cons: "Food served 40 min after special meals"
Pros: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."
Pros: "For as long 14 hour journey they sure make it comfortable."
Pros: "Attentive Staff - Fabulous"
Pros: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Pros: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Cons: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Pros: "Overall, the Singapore Airlines team are always professional and friendly. They pay attention to every detail and try to make sure everyone is as comfortable as possible. One of my favorite things about this airline is that snack and juice are readily available throughout the entire flight without bothering the flight attendants, say in the middle of the night. This includes fresh fruit and juice, which in my book is a huge plus. Their bathrooms are always clean and include extra cosmetic amenities."
Cons: "Sometimes I feel like the cuisine is a bit too Asian and spicy. I had the fish curry and paid for it later in the flight in the bathroom, if you know what I mean. Also I was disappointed that I could not continue the same movie on this flight, as my previous flight, despite both flights being Singapore Air and using the KrisWorld entertainment system. I think the movies should be the same on each flight. However, the wide selection was great and I watched something else instead and really enjoyed the music selection."
Horrible Airline. They kept me in Lagos for 2 days after I was scheduled to fly. Reason, flight has been overbooked. I am never using this airline again.
Cabin services as expected from a reputed airline. Not impressed with the food though. Excellent ground service in Doha.
TV monitors are very old. Touchpad does jot work well.
Wheel chair arrangements was not unorganized & poorly executed at Doha Airport
Cons: "My flight time was changed but I didn’t receive any email regarding the change of the flight"
Pros: "crews are ok. but they run out chicken entre. awful."
Cons: "entertainment was poor. use remote control, really."
Pros: "The crew was v good"
Cons: "The seats and boarding staff"
Pros: "Amazing service. Incredible comfort."
Cons: "Poor Flight and worst food and bad staff from Doha Airport. Worst food in qatar flight"
Pros: "Everything alright"
Cons: "Food was atrocious!"
Pros: "The attendants were great."
Cons: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."
Pros: "Regular A330 was substituted for a 787 dreamliner."
Cons: "The 14 hour flight lacked wifi access and there was no sense of importance to investigate by the crew. In an era when downtime is utilized to stay ahead of work, strong wifi is one of the most crucial requirements for me to elect an airline. Even if all else is good, poor wifi is a deal killer."
Pros: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Cons: "No complaints."
Pros: "Great service from all staff ,"
Pros: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Cons: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Pros: "Food , good accommodation, friendly treat!"
Cons: "No thing really!"
Pros: "The crew and comfort of the flying ship is excellent."
Cons: "No one stopped several children from screaming almost the entire flight. I’m thinking they need to put all families with children younger than 8 behind a partition. HAHA!! Just kidding. But that was very frustrating."
Pros: "The food was good. Supposed to be Halaal (Kosher) for the Muslim population who have dietary restrictions. The economy cabin was comfortable enough. The cabin crew was friendly and helpful. We had a very short connecting time (1 hour) at Doha. They put a ground staff to receive all the ten passengers who needed to make that connection."
Cons: "The check-in person could have easily been a little less difficult with the slight over weight of the carry-on luggage."
Cons: "My baggage was lost!"
Pros: "Punctual,taxied in time,generally food was good, landed twenty before time. There was head wind otherwise it would have landed earlier. Additional toilet may be considered. Thank"
Cons: "Additional toilet may be considered"
Pros: "Nothing to be liked on this Flight"
Cons: "Poor Service, they were even out of food."
Pros: "I took advantage of the upgrade offer, and it was well worth it."
Cons: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Pros: "All crew were nice"
Cons: "Diabetic food not palatable,. No Mango juice, did not serve Diabetic meal earlier. I had hypoglycemia.."
Pros: "Did not provide hotel even in a 10 hours lay over. The security personel does not know how to behave with passengers."
Pros: "Overall services"
Cons: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Pros: "Seat was comfortable entertainment was nice food was excellent"
Pros: "Food was better. Seating was comfortable."
Cons: "Airport hotel costs around 350$ No entry visa for layovers exceeds 8 hours as they announced The answer they’re not giving entry visas is you bought a discounted ticket!!"
Pros: "Everything!!!! The best airline in the world!"
Pros: "Arrival and departure is on time treatment is excellent very courteous For all category of passenger"
Cons: "South Indian food may. Made available"
Pros: "I would definitely travel again with quatar. Amazing trip long hours but they sure take care of the passenger. Love how they took care of my child"
Pros: "I had high hopes flying Qatar Airways for the first time but I suppose they are bound to have the same uncomfortable planes as everyone else now."
Cons: "I was annoyed that I could not put my carry on items in the bin above my seat. I was in front of the bulkhead so there was no other place to store my items except the overhead bin and the flight attendant took the space in my bin for some baby items she thought she might need for another passenger. I had to store my personal items away from my seat."
Pros: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Cons: "Entertainment options need to be expanded. Mouthwash should be added in toilet."
Cons: "Main course is not enough"
Cons: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Pros: "Boarding and ticket counter crew were good."
Cons: "Business class passengers were not given a priority.The food was mediocre and didn't compare to other airlines. The crew was impolite and attend to passenger's needs. Local American airlines pay more attention to passengers even in economy class. Will not recommend traveling from Mumbai to Doha via Qatar airways."
Pros: "First time I got ice cream on a plane"
Cons: "Low calorie meals were horrible."
Pros: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Cons: "Meal plan customer service"
Pros: "The crew were all lovely + meals were excellent."
Pros: "Good crew. Nice plane and amenities."
Cons: "Flight to was canceled due to engine issues. Flight home was canceled due to scheduling error. Issue resolved at check in, but caused stress."
Pros: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Pros: "Cabin crew was pleasant and at least smiled."
Cons: "Why was it necessary to have to queue to present your boarding pass to get into a sitting area only to have to queue again to actually board the plane? What was the point of having priority access with status with Qatar Airways as an economy passenger to get into the seating area only to have to wait for ALL other passengers to then board ahead of you onto the actual plane especially when they say they allow priority boarding for those with status on the airline?"
Cons: "The delay was awful Al marjan business class lounge in doha don't have good quiet room bed for sleeping"
Pros: "One of the best cabin crew. Curtious, friendly, helpful and we're always available in the cabin."
Pros: "Food and hospitality"
Pros: "great entertainment, good food,attentive staff, and latest generation airplanes."
The wifi wasn’t working, waste of money. There was no space for carry in baggage, had to hold all the valuables and the carry in baggage was went to cargo
Great cabin crews, great service, great response from the officials!
The flights were good. service was good. food could be little better.
Meal portion used to be bigger.
It was really excellent!I suggest everyone should try Kayak.
Pros: "Too narrow seats"
Cons: "The cabin crews were not supportive enough - delayed service and sometimes even denied service like drinks"
Pros: "The food was good. The crew was very accommodating."
Cons: ".If the seats recline to just a little bit more"
Pros: "They were very supportive. Thanks."
Pros: "I am tall and was very happy with the leg room in economy class. Food was tasty."
Cons: "Nothing really. Was completely satisfied."
Pros: "Cabin crew services"
Cons: "Food could have better"
Pros: "Emirates has been my favorite! Best flight ever!"
Pros: "Everything about it"
Cons: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Pros: "Great service"
Cons: "The price was too high. I usually pay $450 USD less."
Pros: "The exit row due to my size good choice"
Pros: "as usual the ICE system keeps you entertained"
Cons: "we were greeted by a swarm of mosquitoes and then the flight attendants sprayed bug spray multiple times which was terrible given it is an enclosed space. The mosquitoes never went away so the only reprieve was when we finally exited the plane. Awful."
Pros: "Leg room is always great!! Also the staff a brilliant!!"
Pros: "Emirates is the best Airline"
Pros: "Very polite & helpful crew & agents.... both at Dhaka Airport & the flight. Conditions to work in Dhaka Airport are difficult & yet your ground personnel were calm & helpful with a smile on their faces!"
Cons: "Very little isle space!!! Now I know how sardines are packed!! Did you put in more seats? Seems like you have!! With no consideration for the simple, basic comfort of your passengers!! Just because most of the passengers were Bangladeshis you DID NOT have to serve only what was a very poor excuse of Bengali food!! A choice or better quality food would have been appreciated!!"
Cons: "The flight attendances were rude. Lot of mosquitoes inside the aircraft. Mosquitoes were every where. The aircraft were dirty and did not clean. under the seat trash, passenger food table was dirty, I had to ask crew member for napkin to clean. I would not recommend any one to take emirates. certainly i would not fly emirates again."
Pros: "Good service upon check in and in flight."
Cons: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Pros: "Onboard comfort and entertainment system"
Cons: "Boarding from Dhaka in business is worst than economy class from most location. There were mosquitos in the plane, food quality was not thrilling and crew was caring but needs a little more experience for business class."
Pros: "Special ordered food was good, felt like we ate too many times but it was a 15h flight. Extra legroom seats in exit row are great, but other passengers stand in front of you to wait for toilets. Not sure if entirely worth the money for that reason only. Entertainment options were plentiful."
Cons: "Other passengers that treat the public space of an airplane like their own living room or bedroom. Disgusting and rude. I'm sorry the flight attendants have to put up with poor behavior. Amenity kit seems a bit skimpy for economy class. Toothbrush was falling apart and not enough toothpaste. Bring your own on board."
Pros: "better than super stinky American carriers"
Cons: "everything, food was below average"
Pros: "Entertainment offer was great. Live channels, talks, movies, etc..."
Cons: "The service... it was almost a 7 hours flight, the crew brings you your food and that's it. I needed to ask more than three times to get water, again and again, I can't understand this behaviour at all. They treat you extremely bad unless you fly business with them. I felt uncomfortable and didn't like this behaviour at all."
Pros: "There was good service in the flight"
Cons: "Hindu Meal was a repeat of the DEL DXB and DXB JFK sectors."
Pros: "Timeliness, behavior of crew. Entertainment options were great."
Cons: "Food quality, seat sizes, comfort of the seats is not good. There were belligerent passengers that kept on drinking alcohol on the flight and even lit up a cigarette in the restroom. The persons involved should have been arrested for causing a disturbance on the flight."
Cons: "The online site didn't let us allocate seats even before 48 hours of schedule flight timings. Complimentary seats were allocated badly. Even when contacted with airline staff they didn't pass on the right information. We found on airport counter that exists seats opened before opening the airline counter at the airports whereas we are told that it would be allocated at the airport counter only. Misleaded at Dubai by airline staff that airport counter would open 3 hours before flight departure whereas we found and told at counter it was opened 48 hours before flight departure. Faced lots of inconvenience in allocation of complimentary seats. I speak with other co-passengers in the flight and found single complimentary aisle seats were allocared to passengers. They same opportunity was not extend to others having more than 1 seats in the flight."
Pros: "Crew very kind"
Cons: "food not very good"
Pros: "It's was my favorite traveling"
Pros: "I like the food , yummy"
Cons: "I was in window seat. When serving food and beverages crew didn't give much concern."
Pros: "This aircraft was top of the line. Nice size seats, wide aisle, clean bathrooms, great staff, and superior food!"
Pros: "Reservation and boarding process are good. The condition of the aircraft is excellent. Onboard service is also good."
Cons: "The taste of food served was far below standard. I had hard time eating their food. Emirates used to serve better food in the past but in recent time the quality has worsen."
Pros: "Crew is very friendly and fast when you turn on the help sig."
Cons: "I can't handle any kind of spicness in my food. I understand you guys try to give out food similar to the place your visiting, but I wish you guys gave out an option of non spicy food just like you do for vegetarians. I would also like to suggest that your crew members come more frequently to give out water. And the last thing I want to say is the most important, Boarding the plane was such a hassle. I would like to suggest that a crew member should come out and organize the way people are going to be boarding. They can say something like, "seats # A-C can you place stand on the left and Busniness Class on the right" instead of having everyone crowd to the front and be pushing each other. Or have those rope lines like they do at banks and make the people form a line."
Pros: "I enjoyed excellent service of this airline"
Cons: "I had a terrible experience on my flight from BLR to LAX on 12/30/2016. My flight from BLR was delayed for 3 hours because of fog. I had a connection flight from Dubai at 3:15 pm the same day and I was going to miss it. I had a flight from LAX to SFO(I had booked this separately via a domestic airlines) on the 31st at 10 am. The ground staff at BLR told me that they would put me on the 8:30 am flight to LAX on 31st. That would mean more than a 12 hour wait at Dubai airport and they informed me that accommodation would be provided. Based on this I rebooked my LAX to SFO(I paid extra for this) for the next day. On reaching Dubai I was told that I will be put on the 3:30 pm flight on 31st instead of the 8:30 am flight. That would mean a 20 hour wait at the airport. I was also given a SINGLE food voucher and told that no hotel accommodation would be provided. I was also going to miss the LAX to SFO flight which I had rebooked. I requested the ground staff to try and put me on a direct flight to SFO instead. After begging them for a while they put me on a stand by status on the 7:30 am flight the next day. I spent 12 hours in the airport. That flight was further delayed by 3 hours. When my husband contacted the customer service on 31st morning, they told him that accommodation would be provided and sent me an email confirming that. This was in the morning after I had spent 12 hours in the airport. If accommodation was available why was I told by the ground staff that all rooms were full? I also saw them hand out hotel vouchers to other passengers with shorter wait times than mine. Was it based on their nationality(I sincerely hope not but the reviews I am reading of Emirates online suggest otherwise). Fog and other weather conditions are completely understandable but the discriminatory behaviour of the ground staff in Dubai was really disappointing. This new year weekend was my honeymoon and it was completely ruined because of this trip."
Pros: "Overall it's a good airline. Economy is fairly comfortable, great entertainment options, decent food, and the staff is exceptional."
Cons: "Emirates baggage on board policy is a bit strict compared to most of the other Asian and American flights I've been on. Usually I'm allowed a regular carry-on and a personal item (i.e., a small backpack), but Emirates was very strict on the personal items. Personal items are limited to only Business and First Class passengers. Also, they were extremely strict about the size of my carry-on. As someone who has been on 20+ flights in this year alone, few of them being budget airlines (which are generally very strict), I had no issues whatsoever with the size of my carry-on until I flew with Emirates."
Pros: "Check-in counter associate was very rude and the wait was too long"
Cons: "The wait and the treatment without any greetings or respect"
Pros: "Great airline and staff!"
Pros: "Enjoyed the flight and would rate the overall experience 4+. The only negative is the unduly long time for the luggage to reach the belt. You may like to look into this. Thanks."
Pros: "Flight wasn't filled. Takes off and lands at not-business ideal times so it was perfect flight for vacation. Crew remained quiet and left lights off full flight instead of turning them on and off"
Cons: "Boarding was so messy. Not organized at all. Discipline among passengers and ground crew is missing!"
Cons: "It was too cold and the blanket was too light"
Instructions for Business Class passenger boarding was not clear. A seperate seating area for Business Class at the gate would improve the experience significantly. Experience with check-in as well as experience on onboard the plane was excellent.
Overall VERY impressed. Food was absolutely top notch, service was good. We transferred in Istanbul and this is a gorgeous airport. It's a bit far from the city but everything else was great. Turkish Airlines Airlines put us up on a hotel since we had a long layover. Very impressed and would certainly look forward to another flight with them. 10/10 and the price was right
Long trip not enough snacks for the kids , crew are not very helpful
Pros: "Very bad customer service"
Cons: "Very bad customer service"
Pros: "It was 8 hours late!!!! There was hundreds of people stranded at the Dhaka airport; elderly kids!!! The airline or the airport had no information on why there was this horrendous delay. No announcement- Nothing. I’ll never take Turkish Airlines again in my life."
Cons: "Some kind of announcement would’ve been helpful. There customer service: hire some people who at least knows and acknowledges that there is a delay."
Pros: "In flight entertainment system and food. Courteous crew."
Cons: "That they destroyed one of our suitcases"
Pros: "The service onboard the flight was good as usual. Nice and attentive crew, and tasty food as well."
Cons: "Boarding took too long. The ground crew had all the passengers line up in front of the gate, and wait for about 30 minutes before we were allowed to board. No explanations were given for the delay. The entertainment service needs updating. There didn't seem to be a lot of new movies from the last time time I flew the airline over two months ago."
Cons: "The seats in business class were not suitable for sleeping even though I paid top dollar and it was a 4:45am flight. They let a random person on the plane and had to do a full security sweep before taking off."
Pros: "Crew and flight itself was great."
Cons: "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
Pros: "Food, clean washrooms, attentive flight crew"
Cons: "Seats could be little wider"
Cons: "Check in process with unfriendly and unprofessional staff"
Cons: "Flights were delayed for 24 hours!!!! Do not take this airlines. Inside the airport they can't even speak English. They are rude and raciest. No wheelchair were provided for the old people."
Pros: "The service, the food. The staff is very friendly and helpful."
Cons: "Flight got delayed by 8 hours. The food was horrible."
Pros: "Boarding on time. Decent food. Relatively clean aircraft"
Cons: "The staff was not great. An issue with a first class customers made them move around economy customers like they ' really not even people but utilities, all that for that one person. If they would have informed and talked with the other customers that would have been fine but being treated like a piece of furniture isn't nice. Plus, continuous strikes in Belgium see a joke, check-in luggages delayed for plenty of airlines. This country doesn't even know what strike mean anymore being so often..."
Pros: "Food, entertainment and service"
Cons: "No boarding in Turkey airport, difficult to get down and up after long flight, narrow sitting space"
Pros: "The security and service throughout the flight was very good for the price we paid."
Cons: "The transit time was a bit short for my trip from NYC to DAC."
Pros: "Almost nothing specially the flight from Dhaka, If I known that the level of business class is like that, I would have bought economy"
Pros: "Courteous staff. Comfortable plane."
Pros: "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."
Pros: "Clean, food ok but meed imp"
Cons: "Miss boarding bridges"
Pros: "Price price and price"
Cons: "They should serve Asian food for asian flights"
Pros: "Loved the service, food and airplane itself."
Cons: "Istanbul airport is large and difficult to manage. Had to walk/run for about 20 minutes to get to my connecting flight."
Cons: "Economy isn't supposed to be amazing but those seats need help"
Pros: "Quick in Check In."
Cons: "Horrible customer service."
Cons: "My luggage just disappeared on my second leg to Istanbul. 2 email notifications that luggage was not found. Wrong contact phone number at initial report and was not addressed despite report and upload. Also a representative emailed that luggage was erroneously recorded as "delivered" which is not true. I still don't have my luggage after 14 days. No further responses despite extensive documentation and receipts. This is bad!!!"
Cons: "Cabin temperature too high, the flight attendants borderline rude and always on a hurry, I mean what's the hurry durin a 12:30 hours long haul flight. Turkish airlines has decreased its quality of service."
Pros: "Good crew, good food, good entertainment."
Cons: "Very cramped economy seats; no reclining. Rude gate personnel in Istanbul."
Cons: "I asked for water but they didn't give it to me. They said they would give it water the same time when they gave tea"
Pros: "Traveling business class makes all the difference, as it should. Trolley service lets one see and choose a meal. Attendants were very nice and helpful. Also, the Turkish Air Lounge in Istanbul is incredible and almost worth a destination in its own right."
Pros: "Overall it was a smooth flight except for few minor issues."
Cons: "It seems as thought several of the hostesses may have been trainees so the food service was slow and, they ran out of food on some trolleys and sometimes forgot orders for passengers."
Pros: "Everything worked well. Service, food, entertainment, et all."
Cons: "nothing was amiss."
Pros: "The space between the seats in Business Class is phenomenal - most space i can recall in Business Class. The lay flat feature of the seat is also great."
Cons: "They put some spice, don't know which one, in almost all the meat dishes and unfortunately I don't like the spice. The mushroom, potato omelette was an egg omelette laying on top of canned mushrooms and a potato cake laying on the side. This is not a potato, mushroom omelette by American standards. The amounts of food are phenomenal and I couldn't eat all they offered."
Pros: "Duration of the flight is good."
Pros: "My travel mate left her phone on the plane at one point flying from Munich to Ataturk airport and the women at the lost and found counter were very helpful in getting the device back."
Cons: "The food on a couple of the flights was very strange/not hot/not good."
Pros: "I just liked the entertainment. I watched couple of movies comfortably. That's it."
Cons: "I didn't like the food, crew. Most crews didn't SMILE, din't greet properly. It is very disappointing. Why they don't Smile? During my trip to Atl to Istambul I asked one crew to give me some water. But she didn't give me. After then I asked another crew. It made me very upset. I am not satisfied about food. It is not standard. It needs to be improved. Train your crews how to SMILE and Greet."
Pros: "Aside from the crew and their patience, nothing"
Cons: "Everything aside from the crew"
Pros: "Nothing except the fast commute"
Cons: "Food was horrible, the air port and plain service was horrible"
Cons: "Poor Business class Entertainment system didn't work Seats didn't recline Boarding was terrible Staff at Istanbul airport very bad Organisation terrible support very bad"
Cons: "This aircraft also wasn't peoperly cleaned. Another seat pocket filled with garbage and a stale smell of vomit."
Pros: "Missed the flight for 5 minutes because of wrong information being given to us then tried to get help and no one is there to help for Turkish airlines . Called multiple times and was being hung up on multiple times and after finally getting through the custimer service representative was extreamly rude and was threatening to hang up the phone because I was asking her what I should do next . At the end of the day no Turkish airline associate was able to help us and had to buy another ticket with Emirats . Tar table customer service and just took our money regardless of us flying with you guys. Coming back my mother was sick and we tried to get our ticket dates increased but still wasn't able to and now my mother has to buy another ticket with another airline just because Turkish airline was the worse experience we have ever had and we always fly international ."
Cons: "Horrible customer service"
Pros: "On time."
Cons: "Food. Entertainment. Leg room."
Pros: "For economy... seats were comfortable, great entertainment system, very good food with ample portions, very good service, good size bathrooms. One of the best experiences in economy for me and my wife (and we were on two Turkish flights for a total of 20 hours!) - and we travel alot!"
Cons: "Nothing to mention - was very happy with this trip."
Pros: "Food and comfort for the price paid"
Cons: "Need more assistance during boarding in Dhaka/ DAC"
Pros: "In flight entertainment and Wifi is amazing"
Cons: "Cabin crew service and ground staff service is below par. Next time, I will stick to Air France."
Pros: "Good airline. One passenger got sick from Dhaka to Istanbul flight and the plane had to make an emergency landing in New Delhi, India. We were en route again after couple of hours. However, we missed our connecting flight from Istanbul to IAD. But Turkish Airlines took care of us. Gave us hotel accommodation, food, etc. and even the visa fee. Also, being an elite member, was also able to use and enjoy the newly built CIP lounge at the Istanbul Airport while waiting for the flight to IAD."
Cons: "Customer service could be little bit better. Language seems to be a big problem. Not too many people understand English."