Daily cleaning, installation of cabin HEPA filters
|May||Best time to beat the crowds with an average 8% drop in price.|
|January||Most popular time to fly with an average 25% increase in price.|
Average price round-trip
|$1,075||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "Comfortable seating, pleasant food and entertainment."
Cons: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
Cons: "Nothing really"
Pros: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Cons: "Cheaper baggage rates"
Pros: "The crew was so kind and amazing. They definitely made our flight great!"
Cons: "The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment"
Cons: "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"
Cons: "The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre"
Pros: "The crew looked after us well"
Cons: "It was all good"
Pros: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Cons: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."
Pros: "Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach."
Pros: "Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!"
Cons: "I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well."
Pros: "The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day."
Pros: "The crew were lovely and the seats were ok."
Cons: "Not a lot to Improve on to Be fair"
Cons: "Media screens are old and miscalibrated. Selection was decent. Food is probably average for the industry which to me is worse than fast food."
Pros: "I liked the movies"
Cons: "Crew helping everyone be more courteous to people sleeping. Group of guys being loud in the back of the plane while I was trying to sleep"
Pros: "The business class seats are the best we’ve had. Plenty of room, nicely laid out, good organization design. The blankets were fluffy and very comfortable. Crew was super attentive and friendly. For such a long flight, it was very pleasant, will highly recommend."
Cons: "Nobody was sat in the overwing emergency exit row seats for the whole flight (so nobody had been briefed on how to use them) and the tray tables for these seats were down during the flight effectively blocking the emergency exit in the event of an emergency. Potentially very dangerous"
Pros: "The flight itself was good! The one from London to Delhi was better than from JFK to London"
Cons: "I wasn’t told about my baggage were being delivered through different airlines the other day!"
Pros: "Staff. Very couteous.polite. friendly."
Cons: "Good.entertainment choices."
Pros: "Crew was amazing and we got fed so often. The movie choices were good."
Cons: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Pros: "The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew."
Cons: "Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips."
Pros: "I thought the airline amenities were excellent and it was a seamless process getting on the flight. The flight attendants were very warm and accommodating. I felt immediately welcome as soon as I got on the flight. I liked that they were playful with my son and engaged him."
Cons: "Nothing. We did leave a piece of luggage on the plane so hoping that things turn out okay."
Pros: "Free drinks! Lots of food and good entertainment. Glad to have a free blanket and headphones as well."
Cons: "Economy seating wasn’t that comfortable"
Pros: "I loved how the airline crew were very accommodating. This was an awesome experience. A+++"
Cons: "I have no complaints."
Cons: "We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it"
Pros: "Virgin atlantic is the best airline with Dreamliner"
Pros: "The crew were very friendly, and helpful. I also liked that the exit row that I was given had more than enough leg room, the dinner was really good for airplane food and snacks were great also. The attendant that I had for my section also told me that all food and drinks were free so they gave me a few extra adult drinks here and there which is a plus for how long the flight was going to be. The movie selection is great also having some on there that are still in theaters is a huge plus."
Cons: "The boarding process seemed way out of order, they made so many mistakes and nobody knew what to do, then you have the pushy passengers that are sitting coach getting mad that you're boarding before them. Breakfast left me wanting something else, lets just say this if you are given the choice of something vs french toast, take the something."
Pros: "Smooth flight"
Cons: "My economy window seat was just too cramped for a big guy on a nine hour flight"
Pros: "I felt that they were very thoughtful about the fact that it was a long flight. We got two small meals, which was perfect, and even a little gift bag with a sleep mask and toothbrush and such in it. These were just a couple of the many nice touches included in the flight."
Cons: "Very small quibble: the screen resolution, or maybe the contrast, of the personal video players was not so great. This was fine in most cases, but it meant I could not watch videos that had subtitles. Not a big deal but possibly worth fixing. Thanks"
Pros: "The flight was on time."
Cons: "The floor at our feet had been spilled on during a previous flight and not cleaned. Bag was lost and not returned for 5 days. Crew during flight was flippant and disinterested in service...unless you were Economy+."
Pros: "Food was good."
Cons: "Leg space was cramped. Parking was very far.food"
Pros: "On time, comfortable (for Economy), friendly crew. Nine hour flight didn't feel that long."
Cons: "Entertainment system in our seats seemed pretty beat up. On one there was no sound, on the other not all the buttons on the control would respond when you pressed them."
Pros: "The crew was friendly and did a great job."
Cons: "The seats were a little tight."
Pros: "Very comfortable and spacious seats, good air circulation and friendly crew."
Cons: "Food and wine selections were limited and only mediocre. We flew economy plus."
Pros: "nice new seats"
Cons: "The entre food top was torn, apparently opened before I got it, also there was no salad dressing. ATTN RICHARD BRANSON: Are you concerned for our environment? The head stewardess would not refill my sports water bottle after I asked her nicely, instead she poured water into a cup which she threw away, wasting plastic unnecessarily. I told her I did not like wasting plastic and she appeared to not enjoy what I had to say. This was the same lady who handed me my dinner. Rest of crew was great."
Cons: "Entertainment system was good, and I felt that you appeared to have more leg room in economy than other airlines."
Pros: "ear plugs, eye mask, pillow and blanket provided. fruit, water and juice available without asking someone for it. adequate leg room, good movie selection and 2 meals with wine provided."
Cons: "You lost our luggage. We were able to pick up our luggage after the Sydney flight, but they never made it to Minneapolis. What I don't understand is why we were not able to get boarding passes and seat assignments when we did our check-in in Sydney? Why is that so hard? Also, when we were getting our boarding pass in LAX it was so confusing when it asked for checked bags. Our bags were already on a belt going to who knows where - were we supposed to check "yes"? If we had a boarding pass this would not have been an issue."
Pros: "great food and service!"
Cons: "It got a little cold in the cabin for a few hours."
Pros: "Very courteous and professional crews. Clean and comfortable plane. Pilots handled delay and weather superbly. Dinner was delicious."
Cons: "Dinner was great but could have used more snacks. Breakfast was ok. Movies were dated but okay."
Cons: "this is not an airline, this is a bus company"
Cons: "Customer service was horrible - they were so rude on the plane Food was done by the time it was our turn I got food poising off of the breakfast horrible"
Pros: "Great selection of entertainment. Crew was very accommodating. Food and drink service was great."
Cons: "Boarding process was slightly hectic."
Pros: "Overall, great flight. The gentleman in LAX waiting for us late arrivals from the connecting flight from MSP was very capable and helpful, going into action for us so we could make our tight connection, in which the others should have already boarded."
Cons: "Knowing where my bags were, and if they'd made it with me."
Pros: "The comfort of the flight and entertainment."
Cons: "My bag was not put on the correct flight so I had no bag for 3 days, they were slow in getting my bag to Bali from Sydney. It was really unacceptable. I talked to 5 different people to make sure my bag was put on the correct plane, even asked before boarding if it was on and they said yes.The food was horrible, I only ate it because I was starving. Flight was delayed from Sydney to Bali, which caused me to miss my pick up. Not sure if I'll fly with them again."
Pros: "There were lots of choices of movies. The flight was only half full, so I got two seats together to stretch out."
Cons: "The cups for water and juice were very small."
Pros: "Great food/service/options, nice crew, on-time/early"
Cons: "Entertainment system is quite aged, but selections were OK"
Pros: "Major issue: No information in advance of problems associated with transfer at Heathrow that required going from Terminal 5 to Terminal 3-- requireing a lot of walking, stress, time and security checks."
Pros: "I've been flying with Virgin Atlantic from the states to London on multiple occasions. It's an excellent airline with respectful and attentive cabin crew, food is delicious with variety of choices, comfort is quite good, In addition, I admire the touching gesture of Virgin Atlantic with their support for children around the world. Top class!"
Cons: "A bit better options with movies and music in the entertainment department."
Pros: "Crew from Washington to Cancún were extremely rude"
Cons: "The flight was delayed by 3 hours because of storms in Atlanta earlier. This caused us to miss our connection to Fairbanks in Seattle, so we had to spend the night in Seattle at our own cost."
Pros: "Safe, uneventful flight. Everything was great!"
Cons: "Space on airplanes"
Pros: "The movie options"
Cons: "Compensation for having waited an hour and a half extra."
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "Flight attendant"
Cons: "Bathrooms were filthy"
Cons: "It was great"
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Cons: "Delayed two hours"
Cons: "Too tight and seats not comfortable."
Pros: "4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Cons: "There delay"
Cons: "seats on this Airbus configuration were horrible for first class. 6 across and the same 32" spacing as the economy section. with middle seat empty was first class. YIKES"
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "Weather delay"
Cons: "paying extra for leg room and checked bags"
Cons: "This flight was on a Transavia codeshare with Delta and a real downer after coming from a Delta One business class segment. An uncontrolled mass boarding, crammed in seating, no amenities and charges for a drink of water made this a pretty crappy flight. The crew was nice though."
Pros: "I make this trip every month. And this crew is the best I had in a while."
Cons: "Being scammed by the Chinese, China Southern"
Pros: "Nothing. We missed our flight due to the fact that no one was at the counter to check us in and we weren't allowed to check in online."
Pros: "Booked as Delta but flew WestJet. Crew was amazing!"
Cons: "Only minimal snacks available due to shorter flight."
Pros: "I am 6'6" 300 pounds ... So I regularly book first class for trips over 2 hours in length ... Delta remains my #1 choice for both value and overall experience in first class. The difference between Delta and all other domestic carriers is just overwhelming. United and American/US Air could learn a lot from Delta. I could have flown this trip direct on United, but chose to fly through Atlanta on Delta for less money and a better experience from the baggage check to the gate to the in-flight experience."
Pros: "The seats were comfortable and the food was unexpectedly good. I also appreciated the pillow and blanket that were provided. And it’s nice having individual screens on which to watch movies and television. Made the time “fly by”."
Cons: "The woman in front of my husband leaned her seat back as soon as we were airborne and stayed that way for the duration of the trip. That made it more challenging for him to use his tray but other than that, no problems."
Pros: "It c was fantastic"
Cons: "Took about a month to book an infant ticket, then was issued a ticket with a wrong name, which then took another 3 weeks to be amended. When checking in, the agent told me that my daughter's ticket was not linked to anyone and looked like she was flying solo even though I mentioned to 5 different customer service agents that I would like to add her to my itinerary. Just when I thought it couldn't be worse, captain announced that they were having trouble with the AC for my part of the plane, meaning 7 hour flight was hotter than 80 degrees. I should also mention that trash was not collected until breakfast service."
Pros: "Flight was smooth"
Cons: "I upgraded to business class and the seat felt like a cage. The flight attendants were much more interested in talking to each other than helping a paying customer. Terrible customer service with bitchy attitudes from a bunch of men."
Pros: "Crew member was especially gentle, kind and resourceful. She gave toys to small upset child sitting across the isle from us. Child became calm."
Cons: "Timing of the meals. Would rather have slept after take off and had a substantial breakfast before landing."
Pros: "Professional, nice and pleasant staff, food, timeliness"
Cons: "Small leg room, thinness of Sears such that any small movement from person behind was like a kick to the waste/back, old small entertainment screen, no eye masks"
Pros: "Received a lower than expected upgrade fare for Club World. The new Club World amenities are a big improvement over the older option."
Cons: "BA still needs to improve its Club World seat and update it. It is significantly behind the competition. The seat lacks meaningful storage options and if you don't have a window seat, there is absolutely no privacy."
Pros: "Free movies Comfy seats Good food Attentative and friendly staff As a USA citizen - I would love to put us up as the pennacle, but British Airways puts United and American Airlines to shame."
Cons: "Sitting on the tarmac for to long...."
Pros: "it wasn't british airways once i got there - it was aer lingus. this was confusing."
Pros: "General sense of management and professionalism, punctuality."
Cons: "Lack of attention to detail and general frugality"
Cons: "I had a problem with seating due to a medical condition and I wasn't relocated"
Pros: "Crews were very polite and helpful when I had trouble with my carry on luggage. Cheerful despite the overnight flight. Unfailingly polite when asking people to do things that had already been asked or explained several times."
Cons: "Seat was uncomfortable--something about the contour of the back. Pasta with vegetables was mushy. Not enough movie choices."
Pros: "Seated at front window seat where one can be overlooked, friendly attention and service by attendant was assured and most appreciated. Please thank her!"
Cons: "Seated at front window seat where one can be overlooked, a few times I was overlooked by same other attendant. No kudos for him."
Pros: "Crew was friendly"
Cons: "Breakfast was ridiculous, just a small chocolate bar!!!"
Cons: "The food choices were not appealing at all, and there wasn’t very much food either. Also, seats were narrow and uncomfortable. The seats seemed much better on the flight from London to Madrid."
Cons: "The flight was delayed 2 hours before takeoff. Then I missed my connection flight at LHR. Consequently I had to wait for 4 hours to catch filling flight form LHR to NCL. BA very poor service."
Cons: "cold bread"
Cons: "In our party of 3, one bag was lost -- apparently stolen at Rome airport. Nobody there from Aerolingus to go to! No complimentary food or even water from Dublin to Rome. Lousy food and expensive drinks elsewhere. Airplane from Dulles to Dublin ws old, unkept, antiquated. Serbve on airplanes was bad to nonexistent. NO coffee in the am after an overnight flight!!???"
Pros: "All BA employees were wonderful and helpful"
Cons: "List bag. Spent all day at Heathrow with 2 jet lagged kids. Missing medication. Had to go shopping for wedding clothes. Pretty much the worst day of my life so far. (I must have lived a fairly charmed life till then ;)"
Pros: "The flight was bad I lost my luggage"
Pros: "The inflight entertainment was top-notch. Plenty of choices, good quality and the touch screen responded well to touch. Boarding was quick, efficient and pleasant."
Cons: "Cabin crew servie was somewhat lacking during the flight. We got our drink before dinner and the drink cart did not come back again when dinner was served so we had to have dinner without a drink (other than the small cup of water that comes with the tray). Breakfast now has been relegated to a breakfast bar - really?!?!"
Pros: "Many entertainment options, food was tasty."
Cons: "Movie options were not new releases"
Cons: "My daughter spent several hours in the checking in process. It was vary confusing and frustrating."
Pros: "Clean plane"
Cons: "Nothing was offered for free to during or even a simple snack what about a sandwich, Huge disappointment"
Pros: "ALL OK."
Pros: "Flight and connections in perfect time."
Pros: "Selection of movies"
Cons: "Time of flight"
Pros: "The crew was polite and helpful."
Cons: "The temperature was extremely warm and the food was terrible."
Pros: "Movies selections were great!"
Cons: "One stewardess in particular was rude to people asking her questions about deplaning. Food options were crappy. Flight was delayed by two hours. They didn't call to notify prior to departure. Thankfully, I noticed early enough and was able to change time of my connection from London to Edinburgh. Otherwise, would have missed it!"
Pros: "Crew, service"
Cons: "Seating was bad, broken springs and uncorfortable back support"
Cons: "Having paid for a seat 3 months ago, I arrived at the airport to find that I was a standby passenger."
Pros: "Cleanliness, staff, food, staff"
Cons: "@ 6'4" leg room was tight. Please would airlines load from the back to be more efficient?"
Pros: "Nothing went wrong, everything on time"
Cons: "Mediocre service, not what you expect from a premier carrier, I have not flown BA in many years and my how the stands have slipped. Economy was sub par with little to no room, not comfortable for a 7 hour flight."
Pros: "The flight,from take off to landing & crew was very good."
Cons: "The food served from Washington to London was very good. However,food served from London-Lagos though good but i was surprised that when the cabin crew who served our compartment told me that my choice of lunch was no more available in the plane to served me. Simply, they ran out of chicken and rice when it got to my turn. I had to demand to speak with the manager who came to speak with me & had to go to business class wing to get me a meal to eat. The manager was very understanding & nice.She took good care of me & fulfilled my desire.She made me happy. In conclusion,every flight should always have more than enough food to go round every parssenger in every flight in the future."
Pros: "I've boarded flight half this size in twice the amount of time it took to board this Airbus A388. I enjoyed sitting on the upper deck. It was a night flight to London from DC, so I closed my eyes straight away, and didn't partake in any of the meal or entertainment options available. Flight crew was very nice and personable."
Pros: "Kind and helpful staff, clean plane, generous food and drink service"
Cons: "Very cramped and thin seats, and rather hot temp in the cabin"
Pros: "Seats were good, movie selection good. Everyone very nice."
Cons: "No breakfast!! Just grapes or banana and granola bar??"
Pros: "I liked that there was no one in the seat next to me. The seats were large enough. I am 5'9" so that is always important for me."
Cons: "The kid sitting behind me intermittently kicking my chair. I was awoken with 3hrs left to go with a hard kick. But kids what are you gonna do."
Pros: "The pilot communjcated very well and was able to keep passengers calm during the heavy turbulence."
Cons: "I was only allowed ONE free bag for an international flight??? Totally unheard of. This was my first time flying BA and it will certainly be my last. For a 12hr flight, we were only fed ONCE! There was also an hr + delay without prior notification sent via email."
Pros: "Smooth flight, friendly staff, blankets provided!!!"
Pros: "The in flight staff was great!"
Cons: "There were some rude agents we dealt with in London that made some remarks about Americans. Very unprofessional."
Pros: "Great airplane - huge Airbus with excellent entertainment center for each seat. My kids loved the fact the plane had two levels - even though we didn't see the upstairs first class."
Cons: "It was a little cold but we should have asked the flight attendants to warm up the cabin some."
Pros: "the seats,leg space"
Cons: "crew should be more involved"
Pros: "Pros..Communication was excellent, we knew our flight was delayed hours in advance so we could prepare, they rerouted our connection so we didn't have to worry about that on arrival, and the onboard crew was excellent and caring. They helped a family to sit together by asking for volunteers to move, and they helped me locate my daughter who had been delayed by a problem with gate check in. The flight was smooth and we all arrived safely."
Cons: "The seats in economy were extremely cramped, there was no legroom and I don't know how tall people could fit in there. There is no way a person could get out of his or her seat to go to the bathroom without making the others in the row stand up and get in the aisle and that's pretty uncomfortable to do on an overnight flight when people are sleeping."
Cons: "Felt cramped in the seats."
Pros: "First time on the huge Airbus. It was fantastic. Romy and comfortable"
Cons: "Reclining of seat back became a bit uncomfortable"
Pros: "The addition of headrests are very good."
Cons: "the seat size, like all other airlines, is small and uncomfortable for 7 hours flight."
Pros: "Actual flight and eqt good - Airbus."
Cons: "Spent hours in advance trying to get seat selection and also at the 24 hour mark. British airways owns Aer Lingus, and the flight number they give you as a BA flight doesn't even exist. So getting your seats is impossible, whether from BA or Aer Lingus. And there seems to be no way to correct it."
Pros: "Kind crew."
Cons: "It took only 20 minutes to fly there but 20 minutes waiting to get off the ground in 25 minutes to circle around Philadelphia before landing. Not good when they reduce the size of the seats to 17 inches most people shoulders are wider than that. No food service no snack no drink and just snarky empl"
Cons: "on time departure"
Pros: "Was not long enough"
Pros: "AA desk counter were v helpful"
Cons: "they are perfect in what they do"
Pros: "It was 3 hours delayed"
Cons: "Fly in time"
Cons: "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."
Pros: "Crew tried very hard."
Cons: "Delays. Get on the bus. Get off the bus. Get back on the bus."
Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."
Pros: "Perfect from start to finish"
Pros: "Liked sitting in the bigger leg room. Short flight was a bonus."
Cons: "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."
Pros: "Plane and fact that pilot was able to make up lost time"
Cons: "Plane had plenty of room for carry on bags. No need for valet bag check."
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("
Pros: "Although the flight was short, everything worked as it should have."
Cons: "I miss snacks! Even a bag of pretzels would have been appreciated."
Pros: "Big comfortable plane."
Cons: "No entertainment, no food at all."
Pros: "Friendly staff"
Cons: "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."
Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
Pros: "Smooth and easy flight."
Cons: "Food was not good at all."
Cons: "It was not British airline but was contracted to American airline. It lacked class."
Pros: "The person at the luggage area, she gave me the ticket, very nice and polite the only professional person."
Cons: "Didn't let me take my hand luggage, small that complies with the size and told me only at gate, I said I had things that could brake and showed no concern and they would send it to my final distinction instead giving it to me in the end of first flight...I've been traveling around the world and the disrespect for customers and poor service of most of US carrier is amazing... some African companies are much better. on the second flight, almost two hours delay, the plane from philly to Lisbon, old, just s few tv screens, exactly like the North Korean airways..., bad food, my tray stayed with me the whole fly, flight attendant not very professional with no concern for customers and job."
Cons: "Lost connection"
Pros: "Overall the flight was good, on time"
Cons: "Nothing at this stage"
Cons: "Cannot believe how American a treated it's passengers. 3 hour delay to JFK. No apologies. Missed connection to Paris. Not any customer service agents to be found in JFK at 11:30 pm. No explanation on what next. No hotel.. Nada. I'll never travel with American again."
Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Pros: "The Resolution team assisted me initially when I arrived to correct an issue from my online attempt. The agent printed bag checks for me to my final destination and told me how to get needed boarding pass for the final stage. How wonderful to have pleasant and professional personal attention."
Pros: "Boarded quickly. Seats were comfortable. Friendly flight attendants. It was a quick flight, no entertainment used. Only had a cookie and water for food. Don't know about the other things."
Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."
Pros: "The flight was short, only 1.35 hours."
Cons: "To start, the boarding process is a chaos. First class and executive platinums should board first, but of course the gate agent was completely clueless and rude, even to an ExPlat. Althiugh the flight is only 1.35 hours, I was surprised that flight attendants didn't even make an effort to offer a drink service. No turbulence or anything, just seems they were lazy."
Pros: "The flight minus was very fast, 26 minutes"
Pros: "The crew was great. The flight attendants were pleasant and helpful and the pilot gave timely and useful announcements. The coffee and free cookies were quite good as well (surprisingly, especially for the coffee)."
Cons: "As a frequent United flyer, I was a bit taken aback to see that AA charges for their movie streaming to your personal device."
Pros: "Crew was nice"
Cons: "Horrible delay due to maintenance. Seat cushion completely gone. Forced to wait on shuttle bus too long"
Pros: "Only about half full, new plane was very clean, excellent snack options in First, attentive crew"
Cons: "On a windy day, our landing was bumpy and the pilot pulled up at the last second. After a fatal landing accident in the news, it was nerve-wracking, but I appreciate the crew's decision!"
Pros: "The head flight attendant was fantastic. I apologize I don't have her name, but she was courteous, which is a rarity these days when flying commercial."
Cons: "The boarding process was incredibly disorganized. There is poor spacing between the seating groups, which encourages a mob to stand right at the podium and rush the gate. Unlike United, which uses gates to separate Boarding Groups, American just leaves it to be a free-for-all that actually slows down the process and frustrates customers before anyone has boarded."
Pros: "Comfortable flight, good seats"
Cons: "No food, beverage service was mediocre, and there was no on-board entertainment"
Cons: "DC Gate agent was rude upon boarding. DC plane was very small and lacked overhead cabin room."
Pros: "Due to inclement weather, which I know is beyond the control of AA, I spent 10 frustrating hours of delayed, but then ultimately canceled flights. Followed by long customer service lines and "sorry buts" to flat out lying from gate attendants and stewardesses. I know most of the airlines do it but now that you are making a profit I think it's time to give back to the customer when weather complicates their travel. But most of all, please just give us the decency of the truth -- it sucks-- but we can handle it. Yes there will always be those out of control customers that scream and yell, but most of us, as what I witnessed-when it all breaks down--are chill and understand. Complimentary drinks. Coupons for a later flight. All hands on deck with crazy knowledge of the routes you fly to ease rebooking. I realize we as a people can't stop flying, whether it be for work or family needs, but you can't keep treating us like stupid cattle. Thank you whoever reads this for letting me express my frustration and thank you AA ultimately for getting me to my destination."
Pros: "Cancelled due to weather. Still stuck in DC. American's communication is AWFUL!"
Cons: "Jammed on bus to go to plane and no notice of what was going on. Passengers jammed into bus with no updates. AA sucks."
Pros: "The flight was only ten minutes late."
Cons: "Gate 35x at National just doesn't work. A woman fell on the ice trying to get to the shuttle bus, on which we sat for a long time before leaving for the plane. After a chaotic boarding, the plane sat around as the flight became late, and the pilots gave no explanation for the delay or hint of when we might take off."
Pros: "Pilot kept us in the know given congestion at LGA. And kept us safe because of expected turbulence."
Cons: "I feel like the airline should know LGA is backed up since they flight mostly the same schedule daily. Flight AA2174 should be pushed to a later time so passengers don't have to sit on the tarmac."
Cons: "Airline never assigned me a seat. They just told me what sea to sit in when I was boarding. I was concerned I would be bumped since when checking the airline said it could not assign a seat."
Cons: "Long delay at departing airport due to no flight crew"
Pros: "It was a short hop over to New York, so that's the only positive thing I can say."
Cons: "The plane was tiny, seats uncomfortable. Had to be bused to the plane, only 1 bus provided and had to be packed like sardines. Overall, a terrible experience."
Pros: "The landing in Phoenix finally here!!"
Cons: "The 5 plus hour flight but had to endure to get to Phoenix!!"
Pros: "It got me home, and around the time I was originally supposed to arrive"
Cons: "It left late, without any explanation as to why. It's pretty pathetic that I was thankful that AA got me home at all, considering they almost left me stranded in the wrong city, and the only reason I wasn't was no thanks to AA and thanks to Kayak."
Pros: "Uneventful, reasonably timely, not overcrowded, cheerful and friendly flight attendant"
Cons: "Long, needless wait in the cold, crowded, standing room only shuttle bus"
Cons: "We had to check our bags because the plane was too full, this was inconvenient and it made the plane arrive a little late"
Cons: "The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness."
Pros: "Nothing. Iberia wouldn’t let me on the plane."
Cons: "Iberia could have checked us in and if we had been unable to get on that particular flight could have put us on a different flight instead of just telling us we were out of $360 and we would have to pay full price for a new ticket."
Pros: "Quick boarding, take off, landing"
Cons: "The announcements were a bit loud and startling"
Cons: "This was in no way a legal connection for an international flight - we had only an hour to get from our flight onto the plane going through customs and everything else - we have Global Entry otherwise there is no way in the world we would have made our flight and ou bags did not make it."
Pros: "Clean and friendly crew."
Cons: "No food or drink and a single checked bag was extra money."
Cons: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
Pros: "Seats we re super comfortable, better than BA or Swiss for example. Food and drink excellent, gain better than Swiss or Ba, not to say US carriers who are on a league of their own (worse). Flight arrived early."
Cons: "A bit more space for placing magazines etc would be welcome"
Cons: "The seat was very uncomfortable. There were only two beverage services, at meal times, and the water pours were maybe 4oz. After 8 hours, I was pretty thirsty."
Pros: "Got In ahead of schedule"
Cons: "The boarding process"
Pros: "Loved the staff. As far as my experience flying Iberia for the first time is concerned, the the staff was very attentive and courteous. The food was not bad either as it was pretty good and included many beverage options. Would like to see how they do for flights lasting longer than 8 hours. Mine was only about 5 and a half hours from Madrid to Tel Aviv."
Pros: "The lunch in the flight back. The service was good."
Cons: "The spaces between seats and the bathrooms. It should be a person checking if it look okay after 2 hours flying."
Cons: "There is not enough space for my legs and specially when the passenger in front move the seat"
Pros: "On time"
Cons: "The small space between seats"
Cons: "We had to walk onto the tarmac and climb up stairs to board the plane carrying our luggage and small child."
Pros: "The food could be better"
Pros: "Same as the first flight. Great luggage transfer."
Cons: "Middle seat"
Pros: "Fast boarding, good entertainment and arrived early"
Cons: "Food wasn’t great. Chicken with beAns and mashed potatoes dry."
Pros: "The movies and the leg room seemed better then normal"
Pros: "Madrid's airport is comfortable and modern."
Cons: "Unless you paid you do not even get a seat assigned until you get to the airport. No food or even drink unless you pay."
Pros: "The seat space on the emergency area"
Cons: "The dirtiness on the toilet area after long flight ....the system should be automatic to be sanitized"
Pros: "Flight to our destination: sat in exit row for extra cost. I was freezing cold and was told no extra blankets. Also staff were rude and unhelpful telling us to remove all things from the floor for take off and landing ( which i accept is the policy) but since we had nowhere to put them except on our laps (she’s, books, sweaters pocket book) as there is no seat in front for an exit row to put under. The staff member kept saying “up, up” motioning with her hand, but made no offer to assist us in finding overhead space. Upon our return flight, our pre booked exit row seats were switched on us right before boarding in a rude and matter of fact wayand my husband and I were separated one on either side of the aircraft. When we queried this, we were told it would be up to us to switch with the person sitting next to us. Overall very disappointing. I would not fly Iberia again."
Cons: "See above"
Cons: "Madrid to Tampa... Got the nursery. Lots of crying babies... must be immigrating to the US. Why don't they put all people with babies at the rear so the rest of us can nap? Not IB's fault, the customs at Miami came to a halt for an hour. 2000 people standing in line, missing connections. There was a shift change, most employees didn't show up for work. was told 'It's a special day'. Fortunately I was at the head of the line. A few of us were routed to someone who was surprised to see US citizens. As a consequence, the always slow MIA failed to transfer my luggage. Still waiting for it... Air travel is such a pain these days. I'm sure more would fly if it wasn't such a hassle."
Cons: "Online check in failed, and legroom was non-existent - the worst of any alliance-based carrier I have ever flown."
Pros: "seat is comfort"
Pros: "Arrived 10 min early"
Cons: "I paid extra for a seat in the exit row and as soon as we took off someone from another row snuck into the exit row without paying and the flight attendants totally ignored him and he sat there the entire flight for free. They don’t give you so much as a glass of water for free and the luggage took 45 minutes to appear after landing. I certainly wouldn’t chose to fly them again if I had an alternative tho they are better than that horror Vueling whose seats were so close together that I was unable to sit with my legs straight because the leg room was so little."
Pros: "The amability of the crees"
Cons: "All was excellent"
Cons: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."
Pros: "The crew was nice and attentive. Leg room in the extra leg room seat was absolutely worth the extra fee."
Cons: "Connectors always seem to be delayed causing late boarding."
Cons: "Could not board the plane as it was overbooked!!!!!"
Pros: "Smoothest flight ever"
Cons: "No beverage of any sort offered"
Pros: "Hay buen entretenimiento y hay espacio suficiente."
Cons: "En el vuelo no fueron tan amables, no dan suficiente comida ni es tan buena para un vuelo de 11 horas."
Pros: "I liked the inflight shower courtesy of turbulence and staff serving drinks"
Cons: "Not a British airways flight, but Iberia. No TP in the head"
Cons: "Two food options were beef or beef. Unacceptable"
Pros: "Touch screen movies were nice"
Cons: "Forgot to give me dinner then said they ran out of meat dish. Bathrooms dirty and out of toilet paper. Seemed very cramped. Couldn't find call bell to call stewardess. Not happy with Iberia"
Pros: "Lots of leg room, comfortable and very nice staff."
Cons: "See Above. There was a 2.5 hour delay. I was worried I would not make my flight to Vigo, but I did"
Cons: "Airline switched to smaller plane after check-in, we were bumped off. Instead of direct flight from Madrid to Tel Aviv, we were routed through Vienna. Instead of 4.5 hours, it took us more than 12."
Pros: "Movie choices on flight, crew was also very friendly."
Cons: "Boarding process at MIA was disorganized."
Pros: "The entertainment was good when it was working"
Cons: "Service was horrible. Announcements were not being made adding to confusion in the cabin"
Pros: "Speed of boarding and free wine!"
Cons: "Despite asking the crew 3x, the TV in my seat did not work. Each time I asked it was like they were hearing it for the first time. They wrote down my seat number and never came back. Thankfully I had a book! The seats were horribly uncomfortable and my legs and behind went numb several times. The food was awful and I regret eating it as I had a stomachache for several hours."
Cons: "Flight conection failed"
Pros: "Good to eat on flight"
Cons: "Spacing was impossible for someone 6'2" or taller. It was incredibly tight for everyone. Extremely uncomfortable to fly for 3 hours like this."
Pros: "Madrid airport is seriously beautiful Flight departed on time Seats was lie flat and comfortable Food was best of any European business class"
Pros: "Excellent pilot in challenging weather. His calf and reassuring demeanor was fantastic"
Cons: "No food choices on a 4 hour dinner hour flight Antiquated entertainment system $5 for earphones?"
Pros: "NOTHING !"
Cons: "Boarding was a mess. Business was overbooked and Iberia's team at check-in totally clueless and hopeless. During the flight, crew was impolite and unhelpful. Finally, my seat was broken -- and had to be manually inclined."
Pros: "My husband has trouble on planes due to his health. This flight was the most comfortable we have been on. My husband slept on the plane for the first time. We travel to Europe once a year and will be looking for this flight. Thank you!"
Cons: "The food could be better"
Pros: "I made it to Chicago"
Cons: "This was American Airlines, not Iberia. I paid $120 to upgrade my seat to row 17 so I could get off the plane early and make my connection. I was ticketed to row 37 without any notice and was told it was not possible to change. All I can do it request a refund from American. My screen did not work and I could not watch anything on the flight."
Cons: "I could not check in online. Boarding was a mess. The plane was a mess odvesly old and in poor shape. The food was bad."
Pros: "I LIKE EVERYTHING FROM IBERIA, IT'S A REALLY GOOD COMPANY AND I HOPE THEY KEEP GOING LIKE THAT, AND ALSO HAVE A GOOD AND REASONABLE PRICE.."
Airlines flying from District of Columbia to Belfast City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights