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Read more about Alaska Airlines
Pros: Flight attendants were nice
Cons: No food or alcohol served. Shame on you.
Pros: The crew was absolutely fantastic
Cons: Great flight considering Covid.
Pros: Deplaning was seamless and our luggage was where it was supposed to be and on time.
Cons: I lost count of the number of gate changes and delays in Seattle. It was ridiculous. We were in boarding group C and when they finally called group C they immediately called group D to also board at the same time. Getting off our flight from DC was no picnic either. Overall a bad experience flying Alaska today.
Pros: Crew was very service oriented. Appreciate their constant offer of water.
Cons: Someone should know how to make your entertainment system run on iPAD. I preloaded your system before boarding. However, even though I can access your menu, I can not play any movies. The crew tried to help but no one could figure out how to make it work on iPad.
Cons: What are you sat in the plane for nearly an hour while they waited for fuel
Pros: Friendly crew
Cons: No screens on the plane...for a 6 hour flight. Additionally, the seats are close together.
Pros: Staff was very attentive at checkin and gate. They were ready for me before I was ready for them! Flight crew was also great. Seats comfortable, plenty if legroom in coach.
Cons: Everything was excellent - but having not flown Alaska, I was expecting something exceptional. Top rated US carrier, and inheritor of the Virgin America legacy, I expected something more. I've flown VA, and it was an exceptional experience.
Pros: Always great crew on Alaskan, but this is the first time the pilot updated us constantly and I loved it.
Cons: Better planning on Reagan and Seatac airports with their air traffic control.
Pros: Amazing crew
Cons: Better snack options for premium members
Pros: The leg room is great, seats are comfortable, everyone is super nice and helpful
Cons: Having a seat before everyone else boards
Pros: Entertainment options
Cons: Customer needs better control over their seat assignments.
Pros: I love being able to text while in the air (really reduces my stress when I travel for business and my family is back home). Crew was nice and boarding was easy.
Cons: 2 biscoff foe a 5 hour flight is a pretty light snack. It would have been nice if there was one more item.
Pros: Crew and actual flight were good.
Cons: When booking the flight, the only seats that showed as available were premium seats that I had to pay $150 extra for each way. Upon boarding I saw that there were many, many seats available so I spent that money for nothing.
Pros: The inflight movie/tv selection was fabulous!
Pros: Inflight entertainment was great. The boarding process was smooth. Kevin my flight attendant was very attentive as I have hangs out even find my service dog was an able to travel with me because vaccinations. He took really good care of me and the pilot did a great job landing the plane.
Cons: Didn’t have a lot to complain about they were great.
Pros: MY COMMMENTS WOULD BE THE SAME AS THE FIRST FLT. I DON’T REMEMBER ANY ENTERTAINMENT.
Pros: Return (2nd leg) was excellent even thought the plane was older and smaller. 1 leg of the flight was just okay. The departure was delayed for half an hour to wait for a late stewardist. Pool performance.
Cons: Alaska is horrible with scheduling and delayed the flight by 3 hours and then an additional hour for system failure
Pros: Being on time, then early! A clean plane, and boarding from the rear first. An airline has finally caught a clue on boarding the rear of the plane and window seats first! Hello!
Cons: My connecting flight was late and they gave my seat away. So I’m not on the flight. Worst of all I was made to feel like it was my fault for being late
Pros: All 3 of us (i.e. my wife, myself, and our adult son) got to sit together AND we ALL got TSA-Pre!!
Cons: The stewardess did NOT serve grape juice.
Pros: Very friendly and cordial staff
Cons: We didn’t have food or entertainment so I rated a 1 star since no NA.
Pros: Organize and easy boarding. The good attention of the crew
Cons: The food is in charge
Pros: Nothing to say
Cons: Chargers didn't work on either flight
Pros: The sterwardess was nice and energetic.
Cons: There was a freezing cold draft at my feet and the cheese it crackers served were terrible.
Pros: Comfy and efficient
Cons: I do not have any complaints
Cons: I wasn't able to fly Alaska Airlines due to storm in Washington DC. My first flight American Airlines from Charlotte to Washington DC was cancelled. The second flight Alaska Airlines from Washington DC to Portland was delayed, but I never flew. I got a direct flight from American Airlines from Charlotte to Portland instead.
Pros: Flight arrived in time to make connecting flight easy tomake.
Cons: Sat for nearly an hour upon boarding while "problems with caterer" were worked out. It is already a long time to sit in a restricted space. Please don't make it even longer. Also, socializing by attendants at rear of aircraft made any chance of napping impossible.
Cons: Flight delayed 10 hours due to mechanical problems. They said they could not rebook passengers on alt flights because all flights were booked. Yet when I went on kayak they were still selling seats on these fflghts. This was unconscionable before a long five hour flight to make a 70 year old women sit in an airport with 290 others when their were other options or were the airlines just overselling again so they could boot people off the plane?
Pros: Good beverage service
Pros: Personal people
Cons: I couldn't put my seat back
Pros: This prop-jet seemed cramped and worn. Especially in comparison to the 737 in the first leg of my journey. No problems with the crew or procedures. Everything went smoothly (except for bumpy skies coming into Kalispell!) and overall the trip was fine.
Pros: Renting personal tablets for in flight movies is a good idea. Attentive staff.
Cons: Flight boarded an hour late, stalled on the tarmac for another half hour.
Cons: Late departures both directions made for late arrivals, not too appreciated.
Cons: Someone was helping me lead me to wrong terminal, I missed my flight!
Pros: I appreciated that the crew came down the aisle several times for beverage and food service, on a long flight. Too many airlines now are "one and done"!
Cons: Because you now charge for baggage, people try to carry on too much, and there's no room by the time the last twenty rows board. Your staff needs to ask them to limit it to one bag starting with the first group to board.
Pros: Very friendly
Cons: Tv for the kids
Cons: Beverage pacing was odd -- 2 beverage services in quick succession and then not much for a while. I still can't get the entertainment app to work, which means I'm on my own for entertainment.
Pros: Scheduling, Boarding crew were all good.
Cons: sitting for 5 hrs squished in like sardines was not fun. there was plenty of leg room, but shoulder room was minimal and uncomfortable for that duration of flight
Pros: Gate crew and flight attendants made travelling with two cats as easy as it could possibly be. Reasonable fees for in-cabin pets. Great price for the seats, too.
Pros: Bathroom not working, but don't use the front toilet was the announcement.
Pros: I liked the overall experience of flying with Alaska Airlines, flight attendants and crew were very friendly.
Cons: Food and entertainment was not very good.
Pros: Amazing crew!
Pros: Nice airline attendants!
Cons: Enforcing people wear masks over their noses!
Pros: Crew from Washington to Cancún were extremely rude
Pros: Friendly cabin staff and one of the most enjoyable addresses by a captain I've ever heard (and seen - he was out in the first class area when he welcomed us).
Pros: The crew was very attentive and had great personality. They anticipated any needs we had.
Pros: Quickly moving through the airport.
Cons: Take out old planes. It was really run down.
Pros: The plane was nice
Cons: I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations.
Pros: Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous.
Cons: Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart.
Pros: Crew was friendly.
Cons: Wish the seat was more comfortable. Landing was jittery and bumpy.
Pros: The movies
Cons: They didn’t have any blankets left it was really cold on plane
Cons: Disembarking could be more efficient
Pros: The flight attendant from IAD to MSP called Bernadette was wonderful!
Cons: Letting me board the plane even through boarding had started and I wasn’t first because of my disability
Pros: Super comfortable seats. Lots of movie options.
Cons: Food was not very good
Pros: Flight was smooth, arrived early..crew was prompt and courteous.
Pros: Priority boarding and on time
Pros: Crew and entertainment options were great.
Cons: Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable.
Pros: Standard Air France flight. My wife and I like the Airbus 380.
Cons: The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)
Pros: Quick and easy
Cons: Very uncomfortable seating
Pros: Fly attenden alwas with a beautiful smile
Pros: Nothing particularly stands out. I did arrive safely.
Cons: First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts.
Pros: Flight attendants were nice based on the situations beyond their control.
Cons: Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred.
Pros: Was in exit row & most sandwiches were no longer available. Poor planning since there were 15 more rows after me. Snacks& nuts were only other choices for 3 hr flight. Flight attendants couldn’t care less.
Pros: Nothing in particular stands out.
Cons: The boarding process seemed backward, took longer than usual to board the plane.
Pros: The chekc in person was very helpful.
Cons: The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request.
Pros: The plane, the seating, and the service was outstanding, great entertainment setup with the movies.
Pros: That I landed safely
Cons: 1st class was horrible.
Cons: I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again.
Pros: Great and friendly crew
Cons: baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)
Cons: Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this.
Pros: My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated
Cons: My original flight was canceled
Pros: Always nice to be on an American plane out of an American airport.....SO much more professional. :))
Cons: Delayed two hours
Pros: Got to my placs
Cons: Lol put the two fattest people next to each other
Pros: The fact that there were no snakes on this plane :-)
Cons: Same issue... there were no snakes on the plane :-/
Pros: The crew were professional and courteous
Cons: The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay.
Pros: Flight attendants and cookies. That's it.
Cons: We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline.
Pros: Two Delta agents a kiosk assistance were not aware of the Hurricane Irma policy of waiving baggage fees to my destination. I informed them that the website indicated it would waive baggage fees to certain destinations if checked in at the airport before a certain date. Another Delta agent nearby had to show them a copy of the policy before I could get my baggage fees waived.
Cons: There delay
Pros: The crews were very friendly and everything went as planned. It was a nice flight.
Cons: I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever.
Pros: The flight was smooth and the food selection was surprising delicious. The crew was very attentive.
Cons: The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category.
Pros: Everything was great
Cons: Nothing everything was fine
Cons: paying extra for leg room and checked bags
Pros: Wonderful flight attendants
Cons: Entertainment system was not working.
Pros: Enough said
Pros: Very friendly crew.
Pros: Roomy, comfy seats. Thanks for the snack and bottle water provided during covid
Cons: Nothing really
Pros: Not much
Cons: Why no service in first class??? Cost cutting measure?
Pros: The crew was super nice, they offer me to change my seat to fly with my sister.
Cons: The pilot
Pros: It got me to my destination safely.
Cons: Very abrupt service. Not much room.
Pros: Crew were amazing
Cons: WIFI please for the god sake it’s a transatlantic flight
Pros: 787 seats have better legroom & recliner
Cons: Vegetarian food needs lot of improvement
Cons: My tray table was dirty. It had crumbs on it. The flight was on time which was awesome.
Cons: The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can.
Cons: We landed early but the plane was late 50 minutes into gate. Plane went pst our gate twice, just driving around the terminal.
Cons: I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!
Cons: Speaker volume was too high.
Cons: It would’ve been nice if we made it to fort Meyers!
Pros: On time
Cons: Tiny seats, no snack or napkin with the drink. Noise in back.
Cons: Too bad you paid$$$$ and they give you pretzels
Cons: Small, cramped seating
Pros: The flight was on time
Cons: Tiny bathrooms
Pros: Service top notch
Pros: One was great and one was not helpful and was condescending
Pros: The flight crew was very friendly
Cons: I wish the flight was longer. :)
Cons: The flight was delayed an hour (which wound up being a 3.5 hour delay in total, with all the continual delays that pursued afterwards(, which would have made us miss our connecting flight back to our home destination. We switched flights in order to make it home at a decent hour and not spend our entire day and night in an airport. We arrived home and they did not transfer two of our three checked bags to our flight, thus making it highly inconvenient upon our arrival home with no luggage.
Pros: First class is always comfortable
Cons: Headline tells it all. First thing passenger did when he sat down was hand flight attendant a$5 bill, which she accepted she made sure he and the others in row one were served preboard refreshment. The rest of us not, as she was so engaged with the favored passenger. Not good!
Cons: The male flight attendant was incredibly rude, kept hitting my arms with his body with zero apologies. No manners when taking food and drink orders. Did not seem like he liked his job and in a customer service atmosphere this was extremely disappointing.
Cons: We left two hours after scheduled departure bc 1) the plane was late from prior flight and had to be cleaned, 2) engine check delayed the flight, 3) strong winds forced the airport (JFK) to use only one runway for departures and so on top of our plane delays we were delayed an extra half hour bc of airplane traffic. No entertainment onboard, meaning no screen on back of seat in front for movies, tv shows, etc. Food options were poor, especially breakfast (too much sugar content in all contents of “continental breakfast” pack.
Cons: Poor seating and lost my bag.
Pros: Plane was new and entertainment was free. Great service too.
Cons: American has improved a lot
Pros: Everything else was Fine on the flight...
Cons: ...But having HBO NC-17 available on a public flight is uncalled for. Even though screens employ technology limit viewing from the side, the seats behind can see everything. We were thankful none of our kids were on this flight. Gratuitous sex scenes in abundance. No thanks American.
Cons: Seat in front of me was broken in the reclined position so I had no leg room.
Pros: Cheapest flight to Cyprus
Cons: Dirty, cramped, and they neglected to send my luggage on from Amman.
Pros: The seat pockets were decent, though I like when the magazines have their own designated slot behind the tray in addition to a pocket. Also good there were power outlets. I liked that they didn't skip row numbers, including 13. So if you're in row 22, for example, you know that's literally how many rows back you are.
Cons: It took 25 minutes from when plane landed until it reached the gate. There was also apparently an issue with the auxiliary power -- the lights went out in back half of plane when we arrived at gate. I prefer having a screen behind each seat, rather than those attached to ceiling on this flight, so that the entertainment can be customized.
Cons: Plane had no Per-seat entertainment system.
Cons: The seats were very uncomfortable
Cons: lack of ent. options
Pros: Boarding process and flight crew were just fine - nothing excellent, just average. The plane was an older model, nothing special. We arrived 10 minutes early but then had to wait 20 minutes for a gate.
Cons: They had no alcohol and no entertainment on a Transcontinental flight from IAD to LAX. Also once we landed we had to wait 20 for a gate assignment.
Pros: entertainment displays on the back of every seat headrest. Nice room on Main Cabin Xtra, even with someone in the middle seat.
Cons: 1 of the flight attendants was pushy(older caucasian lady)
Pros: Flight got to gate 15 earlier than scheduled.
Cons: But took one hour to get gate checked bag, which was mixed in with checked bags at bagged claim.
Pros: Comfy seats, great service, was a smooth ride
Cons: my entertainment system wasnt working, the headphone jack was not working at all.
Pros: Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each.
Cons: Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished.
Pros: Entertainment, 110 plugins for devices, internet.
Cons: only free meal option was cinnamon cookies.
Cons: Luggage was placed on a later flight and no reason given for action. Had to go back to pick it up two hours later which made drive to columbia grueling long and very late.
Pros: Friendly, helpful flight attendants. Flight left and arrived on time, despite being completely full (asking for volunteers to bump). Offered to gate-check our carry-on bags for free to alleviate crowding of overhead bins was fine for us since we already had checked baggage.
Cons: If you don't pay for the premium seats, the legroom is pretty tight. I'm only 5'8" and I felt it -- if you're 6'+ you better pay for it. This aircraft had screens, but not individual ones so you're stuck watching whatever sitcom replay they pick, although there is a moderate selection of other music. I've been on a newer aircraft with the in-seat power and interactive screens so I know how good it can be, so this was a little disappointing.
Pros: no problems.
Cons: Each flight delayed at least an hour
Pros: I did like sitting on the left side of the plane. There's a little more room. I feel it's horrible how the airline charges so much and cram so many seats in one air craft. Making it a miserable flight.
Cons: See above
Cons: no food
Pros: All flights were on time and arrived early.
Pros: The flight was on time. It was serviced well by very friendly flight attendants. I enjoyed it very much.
Pros: The crew was very helpful and kind.
Cons: Our flight was delayed over an hour and we had a connecting flight to Vegas that we were worried we were going to miss.
Cons: flight was rebooked to a terrible time, the next day, had to spend over $300 for hotel, extra parking, extra meal, extra day on rental.
Cons: Excellent service and experience and the reason I always fly United!
Cons: The Boeing 737-800 did NOT have enough leg room for me. My first flight to Houston was very uncomfortable, even with an aisle seat. If I can, I will avoid this plane when booking future flights.
Pros: Crew was great. Flights were smooth. Good beverages and snacks.
Cons: The seats have no leg space.
Pros: Easy finding deals
Cons: Better interface
Cons: Had to wait on the runway for one hour to get a gate upon arrival. Should not have departed early and told passengers that there would be a gate available, only to have to wait and circle around several times waiting for a gate.
Pros: The seat was comfortable
Cons: Should have demarcations for groups as they are boarding. A rude costumer with his wife who’s group was obviously not was called to board the airplane( I heard him say we’ll jus go with this group since we are next) purposefully cuts me off and was rude and obnoxious about it.
Pros: Crew was great!! Pilot had sense of humor and kept us informed.
Cons: Was a great flight! No improvements needed.
Pros: the flight attendant was a little snippy with a couple of the passengers
Cons: need to change up the snacks a bit. Maybe offer 2 options? And they are so tiny
Pros: This was a horrible experience from the onsite until the landing.
Cons: Better communication from the beginning and feedback about what was actually going on would have been helpful.
Pros: The crew was ok. The seats were far from comfortable.
Cons: The seats were so close together and did not recline to a comfortable position at all and to be a flight over 2 hours is just plain ridiculous! I will definitely be putting United on my list with Spirit from now on. Choosing either of them for such discomfort versus price savings is not worth it!
Pros: Smart way they did boarding kept a bunch of people from crowding around the gate. Maple snacks on flight were tasty.
Cons: Really cramped seating.
Cons: Delays, seat assignment changed, the food
Pros: The on-time arrival
Cons: Having to check our bags due to lack of overhead space which was announced before anyone boarded the aircraft. Had they provided our bags to us when we exited the plane, or told us in advance that there would be no space and they would be offering free bag check, that would have mitigated the situation. Instead they wait till the last minute costing us valuable time. In the future, they should pay us the 25 dollar bag fee when they arbitrarily make this decision.
Pros: On time departure and arrival, everything else very standard
Cons: Seats are horribly uncomfortable and hardly recline, WiFi did not work most of the time even though I paid $12 for it. Overall United is highly unimpressive these days
Pros: Sidney was extra kind and thoughtful. Pilot made a great landing.
Cons: Seat was a little uncomfortable.
Pros: Outstanding that United Airlines finally has allowed for complimentary use of built-in entertainment system; i.e. Direct TV without charging passengers. That is good business sense - congratulations on a good PR decision. Haven't complimented UA in long time, but this is about time to say "thanks!"
Pros: I slept the whole flight.
Cons: Middle seats are the worst and why are they so uncomfortable.
Pros: Excellent United customer service, Reagan National, ease of check-in
Cons: The aircraft was older, but United is in the process of renewing their fleet.
Pros: Liked that it wasn’t the smallest regional jet that flies to Springfield
Cons: There was a delay because inbound plane was late. Didn’t like that jetway was very cold when we were waiting for our gate checked luggage. My gloves and hat were in the gate checked luggage.
Pros: Crew was great and helpful!
Cons: Not enough options for people with celiac.
Pros: Nice, friendly flight attendant, smooth flight once we got in the air
Cons: Delays. Some people missed connections. I was fortunate my second plane was delayed, else I would have missed mine too
Pros: Quick and departure on time
Pros: The service from Denver to Kalispell was fantastic. The flight left on time and the flight attendant was not only kind and professional she went out of her way to make sure each passenger got personal attention. I fly very regularly and this was one of the top 3 experiences I have ever had. I will definitely fly United again and hope to be lucky enough to have Linda as my flight attendant.
Pros: On time and efficient boarding
Cons: Really old plane, was freezing during the whole flight.
Pros: We were in first class and the internet was not working except for the last hour of the flight. Plus I and my wife were both charged $20 each which should have provided access for the entire5 1/2 hr trip.
Cons: No internet
Cons: My one stop flight was delayed in both departures While checking in online I changed my seat to row 15C, and when checked prior to boarding, the change was not done and had to travel in row 39C The aisle space is too small, so every person coming to the bathroom pushed me, also the fly attendants while pulling the food cart. The leg room was too small. There were no sweet cookies within the snacks. Fly attendants did their work, but were not particularly pleasing.
Cons: We didn't have seats assigned and the gate attendent didn't take the time to tell any of the 20 of us waiting for 15-20 mins to speak to a gate agent what was going on until AFTER she boarded the rest of the plane. When asked what was going on she responded "excuse me, I'll get to you when I get to you and thanks for your 'non attitude'" to the woman who asked her if she had any plans to greet us or even ackwnowledge us. Then the flight attendants became flustered as they realized they separated a 5 year old child and his father and sat the child in the emergency seat. When several of us attempted to help they were rude so when I put my headphones in to pass the time and didn't hear the woman ask if I was willing to sit in the emergency isle she snidely said "there's always one millenial not paying attention." Ummm.... I had my eyes closed and was listening to my music since they clearly wanted us to mind our own business and NOT try to help the father (meanwhile all of us strangers were trying to figure out how to rearrange in order to help). The only reason entertainment gets a 2 is bc I had good conversation with the passenger next to me, not because of anything United did. Really unbelievable that they continue to operate this way and treat PAYING customers like this. It's sad actually.
Pros: Staff person resolved Issue quickly
Cons: Boarding pass From DCA-DEN did not scan. Flight attendant asked me while seated if I was JENNIFER DICKSON
Pros: Everyone was very helpful and very friendly. I had recently visited my,daughter and her family in March and flew with another airlines. I didn't have a good experience, they seemed rather bothered when I asked for some help. So this time my daughter booked my flight with United. Like I said everyone was helpful and very pleasant, it didn't seem to be an act. I enjoyed my flights. Thank you
Pros: Smooth take off and landing
Pros: Average stuff
Cons: Flight was delayed 5.5 hrs (due to their own fault) and they did not even have anyone come and tell us nor have any food or drinks for us in the meanwhile. They did not even have options for anyone to board another flight if needed. They did give 50 e-dollars to use for another trip at the end but I do t think that's enough compensation for their poor service. I probably would avoid them on another trip.
Cons: Original flight booked was for 1:30. Week before changes to 5:30. Then 6:30. Arrive at the airport and flights delayed to 7. Then 730. 8. 830 etc etc etc til 11. No explanation. No food tickets. Rude responses like this gem: pointed out how long I was waiting with no word --> told by a united employee that he's been there since 7am. I point out he's bad to be there. He says he's not. I guess a united volunteer then? Then only handed out water since 'it's a short flight'. Useless.
Cons: Always quality service, food and plane! My fav!
Cons: There was a lack of information the whole trip. We couldn't hear the announcements of the crew or pilot so we didn't know what was going on. When. The landing gear malfunctioned it took a very long time to hear what was going on. Then, upon deplaning, there was only one single gate agent waiting to help the flight. Very poor service!
Cons: Alerted Flight Attendant and Gate Agent and United at 31,000 feet that there was toxic black mold in the plane and I was choking. Advised Customer Service at ORD and they handed me a brochure to call 1-800.
Pros: I enjoyed the heart warming and friendlyness of the pilot.
Cons: The running nose sneezing person sitting next to me.
Pros: Staff were very helpful and friendly.
Cons: Delay, but not airline'S fault.
Pros: Plane side checked bags. Kind flight crew.
Cons: Perfect weather. Delayed an hour.
Cons: Flight was delayed several times which meant I would miss my connecting flight. Rebooking was challenging and took over an hour. After it was supposedly rebooked on another airline, I couldn't check in because it wasn't booked correctly. Now sitting in airport for the last 10 hours and have another 5 hours until my flight. Not happy.
Cons: they couldnt find the pilot. they said they didnt have enough crew
Pros: United comfortable classy convenient. Ordered on time staff was friendly beverages are free and plenty of legroom thank you I will book again
Cons: Plane was late and we almost missed our connection in Newark
Pros: United service is awful.
Pros: Susan Smith at check in counter Reagan National was very helpful, kind and service-oriented. I hope you recognize the gem you have.
Cons: Flight was delayed and gate agents appeared tired, agitated, and unhelpful.
Pros: Evening flight. Crew wasn't the nicest but they were professional nonetheless. Flight itself was smooth but a bit of a bumpy landing (I think it was a bit windy so not surprised. It is Ch). Not the best flight but certainly not the worst either.
Cons: DirecTV in-flight entertainment. You pay or you're subjected to constant ads and/or snippets of shows. I'd rather watch one free movie that I can't choose rather than pay to watch bad TV.
Cons: A 6:30 pm flight that leaves at 8:15? What is there to like?
Cons: The flight was delayed over an hour, which caused me to run to catch my connection.
Cons: Well easier to say what I like. U've got a nice crew at least on our flight, very professional and nice. Other than that, well u have got lots of things to improve
Pros: I liked the fact that I had a window seat... at the way back. Also that I was at least offered snacks, or whatever was left because they ran out.
Cons: They ran out of meals and snacks, both paid and free. We all pay a price, yet seats and class determine whether you will get your moneys worth. I guess the point is that I at least made it home.
Cons: Very cold on flights, no blankets
Airlines flying from District of Columbia to Kalispell have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Kalispell
Masks required on board, masks provided on flights from District of Columbia to Kalispell
Social distancing seating
Middle seats unavailable to book on flights from District of Columbia to Kalispell
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Kalispell (FCA)United States