Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Leeds
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Scores according to KAYAK customer reviews
Pros: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Cons: "Cheaper baggage rates"
Pros: "Great crew, good in-flight movies. Good food."
Cons: "Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep."
Pros: "Crew was great!"
Cons: "The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :("
Pros: "crew was nice"
Cons: "First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding."
Cons: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Pros: "Limited numbers in the top deck, silence, service and deplaning first."
Cons: "Food has to much of an asian slant."
Pros: "Really friendly crew, they go the extra mile to make passengers happy and comfortable."
Cons: "There was a boarding delay but flight still arrived in Hong Kong on time."
Pros: "A smoothtrip run by great staff."
Cons: "Thé food was rather stodgy overall."
Pros: "Food was delicious, consistent timely service and excellent entertainment options onboard. The flight was an hour early!"
Pros: "I loved the in flight entertainment, and there was always so many snacks and drinks available for free!"
Cons: "For boarding, we had to walk a rather far distance due to construction."
Pros: "Virgin Atlantic offers good service at a reasonable price to/from the US to London. Good food service and unbelieveable number of movies and entertainment to choose from."
Cons: "The seating and leg room in economy classic were inadequate. We felt way too confined in our seats and the leg room was a joke. I am only 6' tall and this was unacceptable. We will try to upgrade for the return trip."
Pros: "Staff. Very couteous.polite. friendly."
Cons: "Good.entertainment choices."
Pros: "Loved the food and ambiance"
Cons: "The on air entertainment was surprisingly low quality"
Pros: "Great, friendly, professional crew, clean comfortable plane. Loved that full dinner and baggage and wine was included in an economy class overnight from DC to London as well as breakfast. Best flight in a long time, will definitely fly again."
Cons: "the tv screen's touch screen capabilities could use an upgrade, it was a hassle to navigate, not very sensitive to touch."
Cons: "The plane seemed to be a little bit old, especially entertaining equipment"
Pros: "The boarding, the seats."
Cons: "The food was so-so, and I did not get my choices, perhaps because I was at the back."
Pros: "Fast boarding and nice staff. Food selection was ok"
Cons: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"
Pros: "Flight was close to being on time. I was able to get a lot of sleep on the flight."
Pros: "The selection of entertainment"
Cons: "My seats headphone connection did not work. I had to hold it and wiggle it around if I wanted to listen to anything."
Pros: "love the lounge and easy check in and boarding, great attendants and smooth trip"
Cons: "would be nice if lounge was open earlier - arrived for 8:30am flight and had to wait around in freezing cold terminal with no coffee for an hour"
Pros: "Nothing. The whole experience was horrible."
Cons: "I didn't make it to Siem Reap because the first leg of the trip from IAD to London was cancelled by Virgin Atlantic after it was fully boarded. The excuse was that a flight attendant had food poisoning and was unable to fly and so the entire flight was cancelled. The Virgin team seemed unconcerned and showed NO sense of urgency to try and get people rebooked. Their solution was to rebook everyone on an evening flight the next day. If a passenger was only going to London, that was probably fine. But for people with connecting flights -- or like me with multiple connecting flights -- that wasn't acceptable."
Pros: "Nothing really!"
Cons: "I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly."
Cons: "We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it"
Cons: "My flight was cancelled on Christmas Day, but we had to stand in line to wait to get onto another flight on another airline. They were so slow that the flight they tried to put everyone left and then they offered ZERO assistance to get another flight and wouldn’t even refund my ticket, just told me after waiting 3 hours to call whoever I booked with for a refund."
Pros: "Francesca was the flight attende t that I had most the most interactions with was very friendly and warm."
Cons: "Seats in economy are way to small and very uncomfortable if tall. Too close to the seats in front of you. I was miserable all the way to London."
Cons: "I always think Virgin's meals are the WORST among those of all the airlines I use. PLEASE LET THE VIRGIN COMPANY KNOW THIS FACT. The touch screen of the DVD player did not work well so it was a frustrating experience."
Pros: "Helpful flight attendants"
Cons: "Delay at the airport due to system down where agents had to check in everyone manually"
Pros: "Good Virgin experience though food was not brilliant"
Cons: "Seating was very uncomfortable. Hardly any padding in the seats and very little leg room. Far worse than any previous Virgin flight."
Pros: "The crew were very friendly, and helpful. I also liked that the exit row that I was given had more than enough leg room, the dinner was really good for airplane food and snacks were great also. The attendant that I had for my section also told me that all food and drinks were free so they gave me a few extra adult drinks here and there which is a plus for how long the flight was going to be. The movie selection is great also having some on there that are still in theaters is a huge plus."
Cons: "The boarding process seemed way out of order, they made so many mistakes and nobody knew what to do, then you have the pushy passengers that are sitting coach getting mad that you're boarding before them. Breakfast left me wanting something else, lets just say this if you are given the choice of something vs french toast, take the something."
Pros: "Quantity of food was less for the dinner time..but overall experience was good.."
Pros: "Safe flight, good crew"
Cons: "Food quality was poor."
Pros: "Very comfortable and spacious seats, good air circulation and friendly crew."
Cons: "Food and wine selections were limited and only mediocre. We flew economy plus."
Pros: "Staff excellent , as always."
Cons: "It was impossible to sleep as the plane seemed extremely cold and was very noisy."
Pros: "Nothing because I was given a middle seat"
Cons: "6'4 and I get a middle seat.."
Pros: "From check in to landing in London, the gracious, helpful crew impressed us with their attitude and service"
Cons: "Sound didn't work on some of the entertainment choices"
Pros: "Nothing - except the toilets with tabs for lifting the seat & adjustable headrest. They forgot to load our toiletries overnight pack too!"
Cons: "The 787 has vastly inadequate Economy toilets - ONLY 4! For 200 passengers. Inadequate lighting for,boarding, unable to activate reading lights until AFTER TAKEOFF = groping in semi darkness, BAD! No window blinds = woken up by blazing sun in middle of 11 hr night flight, even with sleeping pills my sleep was wrecked, even with eyemask. Passengers penned in on narrow aisles by trolleys, unable to walk around plane & risk of DVT. Passengers disempowered by restricted space, lighting, mobility. I want more control over my personal mobility &, lighting. Horrible headsets (bring my own). This flight departed 2.5 HRs LATE from JHB & the crew & cavin service was SLOW. NO requested second cup of tea brought - I waited 20 mins & climbed over trolleys to get another one, even though it was requested of cabin crew. Do they just ignore us? Or forget?"
Pros: "On time, everything normal."
Cons: "Seat space so small that my knees were up against the next seat, even without it tilting back."
Pros: "ear plugs, eye mask, pillow and blanket provided. fruit, water and juice available without asking someone for it. adequate leg room, good movie selection and 2 meals with wine provided."
Pros: "The crew,food and entertainment the food has improved, the ground and flight staffs was very pleasant and helpful"
Cons: "We were flying to Miami, then into a cruise,weighs restrictions,we were find a100 dollars for a couple more kg, we were on holiday for nearly three weeks"
Cons: "Watch out for checked baggage fees on short haul international flights. If you buy their saver fare, VA charges you $130 to check a bag at the check-in counter. Highway robbery in my opinion! Make sure you add a bag beforehand. Corporate greed at its worst."
Pros: "Non stop"
Cons: "Food was not good, they served snacks and did not serve drinks with snacks. Seats were tight"
Pros: "Al comprar el ticket no se aclaraba que a pesar de ser un vuelo internacional se debia pagar por las valijas. Venia de hacer 5 vuelos internos por Australia y en todos los casos tanto Jet como Quantas aclaraban que se debia pagar por el adicional!!!"
Pros: "Great selection of entertainment. Crew was very accommodating. Food and drink service was great."
Cons: "Boarding process was slightly hectic."
Pros: "It was a great experince we enjoy the flight other than the delay on the luggage"
Cons: "one of my luggage was lost and delayed for 2hrs. We waited at the Airport for the luggage to arrive."
Pros: "As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience."
Cons: "The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front."
Pros: "Overall, great flight. The gentleman in LAX waiting for us late arrivals from the connecting flight from MSP was very capable and helpful, going into action for us so we could make our tight connection, in which the others should have already boarded."
Cons: "Knowing where my bags were, and if they'd made it with me."
Pros: "Professionalism value of service"
Cons: "let me think...."
Pros: "Everything except the seating - far too cramped now"
Cons: "Seating! Seats getting ridiculously tight"
"1/2 late for no reason"
Pros: "Crew from Washington to Cancún were extremely rude"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Cons: "They were great"
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "I like being able to charge my devices"
Cons: "Better movies"
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "From the pilot...FAs....gate agents....everyone was very pleasant and professional. Plane was clean as well."
Pros: "Very comfortable, great entertainment selection"
Cons: "seats were broken, armrest broken"
Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Pros: "seating placement was perfect..."
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Pros: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Cons: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Pros: "Understanding crew, and a helping attitude"
Pros: "The plane was less than half full so I got my own row and slept most of the flight. Chargers and tv screens for each seat"
Pros: "See above"
Cons: "See above"
Pros: "Excellent landing into Butte Mt. Very smooth landing over gorgeous mountains. The pilot flew us directly over some of my favorite Hikes near the Continental Divide."
Cons: "Delayed two hours"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Cons: "There delay"
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "paying extra for leg room and checked bags"
Cons: "No entertainment - just a long boring flight. Should have some sort of entertainment for the longer flights."
Cons: "Being scammed by the Chinese, China Southern"
Cons: "Flight was delayed. Delta doesn't challenge anyone who attempts to pre-board. It's become somewhat of a joke. The plane was hot (717) with very poor ventilation. Was in 1st class and didn't get beverage service after boarding. Then, the plane sat on a remote taxiway another 30 minutes before takeoff, fully loaded, no A/C, and still no beverage service. Truly miserable hot and sweaty flight."
Pros: "I am 6'6" 300 pounds ... So I regularly book first class for trips over 2 hours in length ... Delta remains my #1 choice for both value and overall experience in first class. The difference between Delta and all other domestic carriers is just overwhelming. United and American/US Air could learn a lot from Delta. I could have flown this trip direct on United, but chose to fly through Atlanta on Delta for less money and a better experience from the baggage check to the gate to the in-flight experience."
Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Cons: "All of the less than good, obvious!"
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Cons: "Delay due to strike"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Cons: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Cons: "Staff rude and short"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Cons: "They left my bag off the plane. Ridiculous."
Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Pros: "It was all fine"
Cons: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Pros: "Crew were great, food, entertainment, seat and everything else was great as well."
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "The crew!!"
Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Cons: "Nothing special"
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "Booked extra room seat which gave me good room for seating"
Pros: "Very friendly and helpful personnel."
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Cons: "They stole my money"
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Cons: "old plane, tight and uncomfortable"
Cons: "OLD OLD plane with hard seats and tiny screens"
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pros: "Enough space good wine and on time"
Pros: "KLM food and service are great"
Pros: "Flight was delayed by over three hours."
Cons: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."
Pros: "El entretenimiento"
Cons: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Pros: "There is a nothing to mention that was memorable or comfortable."
Cons: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Cons: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Cons: "Seats were too close together."
Cons: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Pros: "Crew was attentive. Timings were spot on."
Cons: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Pros: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Cons: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Cons: "We had a short delay"
Cons: "Baggage check in was stressful"
Cons: "The flight delayed for 2xhours from Paris to Cincinnati"
Pros: "The crew"
Cons: "Seats! They were too small!"
Pros: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Cons: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Pros: "Very little"
Cons: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Pros: "Crew was very nice and the food was excellent."
Cons: "They lost my luggage :("
Cons: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Cons: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Pros: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Cons: "Old plane."
Pros: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Pros: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Cons: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Pros: "Quiet! No noise-canceling earphones needed. Delicious food."
Pros: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Cons: "I just expected better toilet bag for business but what was given out was just basic."
Pros: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Cons: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Pros: "It was a wonderful flight and service . Hospitality and welcoming."
Cons: "Nothing everything was amazing ."
Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Cons: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Pros: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Pros: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Cons: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Cons: "They were unfreindly and rude."
Pros: "The friendliness and courtesy of the staff."
Cons: "One piece of my luggage was left behind in Paris."
Pros: "Easy, fast, comfortable, no hassles"
Pros: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Pros: "Service was great, flight was on time and I really enjoyed everything"
Cons: "Little turbulence but overall it comes as usual so it was worth the flight"
Pros: "Nothing particular"
Cons: "Nothing particular"
Pros: "Good cabin, but very conjugated :|"
Cons: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Pros: "Hospitality of the flight attendants"
Cons: "Toilets could hv been cleaned more often"
Pros: "Short & easy flight"
Cons: "All ok"
Pros: "Boarding and punctuality."
Cons: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Pros: "Great people"
Cons: "It was an hour late"
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Pros: "Efficient check-in."
Cons: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Cons: "Too crowded"
Cons: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Pros: "Movie selection was awesome! Food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Pros: "quick flight 10 min ahead schedule"
Pros: "Although plane was full staff moved us through quickly"
Pros: "Boarding was efficient, the flight was on schedule, crew was nice."
Cons: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
Cons: "Toilets are not good"
Pros: "Crew was good. Seats comfortable."
Cons: "The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,"
Pros: "No the crew was average"
Cons: "Need to improve your seats."
Pros: "I was the only on 3 row seats and slept 5 hours"
Cons: "My trip was longer than 15 hours. I bought it under 10 hours"
Cons: "Took about a month to book an infant ticket, then was issued a ticket with a wrong name, which then took another 3 weeks to be amended. When checking in, the agent told me that my daughter's ticket was not linked to anyone and looked like she was flying solo even though I mentioned to 5 different customer service agents that I would like to add her to my itinerary. Just when I thought it couldn't be worse, captain announced that they were having trouble with the AC for my part of the plane, meaning 7 hour flight was hotter than 80 degrees. I should also mention that trash was not collected until breakfast service."
Pros: "Flight was smooth"
Cons: "I upgraded to business class and the seat felt like a cage. The flight attendants were much more interested in talking to each other than helping a paying customer. Terrible customer service with bitchy attitudes from a bunch of men."
Pros: "Crew member was especially gentle, kind and resourceful. She gave toys to small upset child sitting across the isle from us. Child became calm."
Cons: "Timing of the meals. Would rather have slept after take off and had a substantial breakfast before landing."
Pros: "Professional, nice and pleasant staff, food, timeliness"
Cons: "Small leg room, thinness of Sears such that any small movement from person behind was like a kick to the waste/back, old small entertainment screen, no eye masks"
Cons: "food / leg room / in-flight entertainment / no wifi / no plugs for electronics - everything was missing and horrible."
Pros: "Received a lower than expected upgrade fare for Club World. The new Club World amenities are a big improvement over the older option."
Cons: "BA still needs to improve its Club World seat and update it. It is significantly behind the competition. The seat lacks meaningful storage options and if you don't have a window seat, there is absolutely no privacy."
Cons: "Love BA but very stand-offish and rude crew!"
Cons: "A one hour connection in london heathrow is near to impossible. I lost my connection i was suppose to be in madrid at 11am and it was suppose to be a 10-11 hours of travel. I wont make it to madrid until 6pm incremeting my travel time to a total of 24 hours for this reason it was and is a POOR and mediocre flight!"
Pros: "Very comfortable flight , cabin crew were excellent and the food delicious and entertainment was extensive."
Cons: "Only part that was a challenge was the transfer at Heathrow from one flight to the next. While it has improved since my last transit through there many years ago it is still not my first choice when I fly international."
Pros: "The stewardesses were helpful and friendly."
Cons: "The actual food etc offered on board is horrible.BA does not know where to cut more in their services. They offer you a drink once the whole flight! Washington to London. Supper was half burned lasagna; you’d think they cannot go lower than that. Wait for your breakfast: a cereal bar. Very classy! We had tail wind so we made good time on the flight only to have to circle London around for 30 minuets. This would not have been a problem, however there was such turbulence that you could hear people throwing up! Great end to a transatlantic flight! I barely made it through it myself."
Cons: "Economy seating not so comfortable"
Pros: "Friendly crew once you’re on the plane."
Cons: "Two flights canceled due to weather - that’s understandable. The website, app, twitter help, and phone numbers not working for info or to rebook = unacceptable. Seats in premium economy are cramped and tight."
Pros: "Crews were very polite and helpful when I had trouble with my carry on luggage. Cheerful despite the overnight flight. Unfailingly polite when asking people to do things that had already been asked or explained several times."
Cons: "Seat was uncomfortable--something about the contour of the back. Pasta with vegetables was mushy. Not enough movie choices."
Cons: "Your partner Webjet is a horrible company lacking customer service of any kind. And since i was linked to them from your website I will be cutting my ties to kyak as well."
Cons: "Food was terrible and ear plugs hurt and couldn't hear out of them."
Cons: "NO DRINKS OR FOOD WERE FREE. YOU HAD TO PAY FOR WATER! This seems a little ridiculous considering it was almost a 4 hour international flight... I was not pleased. No personal TVs, seats were not great either. Crew was super slow... I found that the majority of British Airways attendants were slow, but there are a few that are efficient."
Cons: "The food choices were not appealing at all, and there wasn’t very much food either. Also, seats were narrow and uncomfortable. The seats seemed much better on the flight from London to Madrid."
Cons: "The flight was delayed 2 hours before takeoff. Then I missed my connection flight at LHR. Consequently I had to wait for 4 hours to catch filling flight form LHR to NCL. BA very poor service."
Cons: "Very cramped seating."
Cons: "In our party of 3, one bag was lost -- apparently stolen at Rome airport. Nobody there from Aerolingus to go to! No complimentary food or even water from Dublin to Rome. Lousy food and expensive drinks elsewhere. Airplane from Dulles to Dublin ws old, unkept, antiquated. Serbve on airplanes was bad to nonexistent. NO coffee in the am after an overnight flight!!???"
Cons: "There was no rhyme or reason to boarding, except for first class passengers. It was just a free for all. Plane was packed and seats were uncomfortable."
Pros: "The inflight entertainment was top-notch. Plenty of choices, good quality and the touch screen responded well to touch. Boarding was quick, efficient and pleasant."
Cons: "Cabin crew servie was somewhat lacking during the flight. We got our drink before dinner and the drink cart did not come back again when dinner was served so we had to have dinner without a drink (other than the small cup of water that comes with the tray). Breakfast now has been relegated to a breakfast bar - really?!?!"
Cons: "My daughter spent several hours in the checking in process. It was vary confusing and frustrating."
Cons: "We sat on the plane for over an hour and waited for luggage for 30 minutes!!!"
Pros: "Clean plane"
Cons: "Nothing was offered for free to during or even a simple snack what about a sandwich, Huge disappointment"
Pros: "ALL OK."
Cons: "Having paid for a seat 3 months ago, I arrived at the airport to find that I was a standby passenger."
Pros: "Spacious seats Cabin crew recognised baggage space was likely to run out as flight was full, and took steps to get some bags checked into the hold. Although flight was late, captain kept us informed."
Cons: "2 hours late due to weather."
Cons: "Breakfast was pathetic"
Pros: "Nothing went wrong, everything on time"
Cons: "Mediocre service, not what you expect from a premier carrier, I have not flown BA in many years and my how the stands have slipped. Economy was sub par with little to no room, not comfortable for a 7 hour flight."
Pros: "Crew was nice"
Cons: "The arrival, planning and hosting at Heathrow was probably worst I have experienced in 30 years. We had a tight connection, no attempt was made by anyone to prioritize those with less than 45 minute connections. We had one immigration officer for 2 lanes including the fast lane, what is the point of it. After immigration the automatic system did not let us in the boarding area. We were redirected by staff to leave the secure area without any clear explanation of what to do next. When we arrive in the ticketing area, we, several of us, went to try to go through security. That is when we were told we missed the connection. Then we were told to go to B1, after waiting in line we were told to go to zone E for reticketing. At which point I went in standby, only passenger from the group following to Edinburgh, did not make the 2nd flight either. Waited 6 hours at Heathrow..,"
Pros: "Movies. And friendly staff"
Cons: "Decided eating flight delayed. Boarding was bad. This missed connecting flight. Rebooked for flight several hours later and wasted entire day instead of enjoying half a day in Madrid"
Pros: "The flight,from take off to landing & crew was very good."
Cons: "The food served from Washington to London was very good. However,food served from London-Lagos though good but i was surprised that when the cabin crew who served our compartment told me that my choice of lunch was no more available in the plane to served me. Simply, they ran out of chicken and rice when it got to my turn. I had to demand to speak with the manager who came to speak with me & had to go to business class wing to get me a meal to eat. The manager was very understanding & nice.She took good care of me & fulfilled my desire.She made me happy. In conclusion,every flight should always have more than enough food to go round every parssenger in every flight in the future."
Pros: "I've boarded flight half this size in twice the amount of time it took to board this Airbus A388. I enjoyed sitting on the upper deck. It was a night flight to London from DC, so I closed my eyes straight away, and didn't partake in any of the meal or entertainment options available. Flight crew was very nice and personable."
Pros: "I liked that there was no one in the seat next to me. The seats were large enough. I am 5'9" so that is always important for me."
Cons: "The kid sitting behind me intermittently kicking my chair. I was awoken with 3hrs left to go with a hard kick. But kids what are you gonna do."
Pros: "Great staff making the best of the economy class conditions"
Cons: "I guess it's nice that seats recline and give a few extra inches, but the rows are way too close, so when seats are reclined, nobody's getting out, nobody's getting up to stretch, and nobody's using the tray table."
Cons: "The aircraft was downgraded from an A380 to a 777, flight was overbooked, food was not good."
Cons: "Never landed in Coruna, we landed in Santiago, and I received one one piece of my luggage, hope I may get the rest pretty soon, very desappointed."
Pros: "The flights were fine - food was basic but fine. No leg room but that's typical of all flights these days."
Cons: "Flights were fine but connection time in London AWEFUL! They gave us just one hour to connect and you absolutely can not get from one terminal to the other - a long distance apart even by bus - and then go through security yet again, in just one hour. Then, as everyone is in the same boat, you wait in line for a couple of hours to be re-booked. Terrible! It all turned into a fiasco - 11 hours of travel, turning into 24. Awful. We will NEVER USE HETHROW AIRPORT AS A CONNECTING POINT AGAIN - EVER!!!!!!!!!"
Pros: "The in flight staff was great!"
Cons: "There were some rude agents we dealt with in London that made some remarks about Americans. Very unprofessional."
Cons: "They don't tell you upon booking that if you want to sit with your party you need to pay an extra $60 per seat. We were on a double decker and my little sister was on a different level from me. They wouldn't let me down to go see her after we were delayed for a couple hours. Ran out of food choices by the time they got to us. Because it was so large, boarding and unboarding took FOREVER. Finally, it was HOT. Uncomfortably so, both levels were extremely warm and there are no personal vents that you can open above your head. I would not fly this again."
Pros: "Pros..Communication was excellent, we knew our flight was delayed hours in advance so we could prepare, they rerouted our connection so we didn't have to worry about that on arrival, and the onboard crew was excellent and caring. They helped a family to sit together by asking for volunteers to move, and they helped me locate my daughter who had been delayed by a problem with gate check in. The flight was smooth and we all arrived safely."
Cons: "The seats in economy were extremely cramped, there was no legroom and I don't know how tall people could fit in there. There is no way a person could get out of his or her seat to go to the bathroom without making the others in the row stand up and get in the aisle and that's pretty uncomfortable to do on an overnight flight when people are sleeping."
Pros: "First time on the huge Airbus. It was fantastic. Romy and comfortable"
Cons: "Reclining of seat back became a bit uncomfortable"
Pros: "Actual flight and eqt good - Airbus."
Cons: "Spent hours in advance trying to get seat selection and also at the 24 hour mark. British airways owns Aer Lingus, and the flight number they give you as a BA flight doesn't even exist. So getting your seats is impossible, whether from BA or Aer Lingus. And there seems to be no way to correct it."
Pros: "I liked the movies available."
Cons: "I was very uncomfortable. The seat itself was too small, there was NO leg room, and there was a small silver "box" under where my feet shpuld go. I also felt they tried to feed us too much. I was trying to sleep and there were two meals. Also, the lights were on for much of the flight. Very hard to sleep. It was an 11:30 pm flight, so most wanted to sleep."
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Daily cleaning, installation of cabin HEPA filters on flights from District of Columbia to Leeds
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