Daily cleaning, installation of cabin HEPA filters
|February||Best time to beat the crowds with an average 4% drop in price.|
|August||Most popular time to fly with an average 11% increase in price.|
Average price round-trip
|$788||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "Flight crew got us to Columbus on time despite a delay leaving the gate"
Cons: "More room, less congestion."
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Cons: "It was FREEZING throughout the entire flight. Freezing. No blankets. Missed having screen in seat but was able to start a movie on my phone so it was fine."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "The crew was great."
Cons: "The price of my ticket"
Pros: "Good movies; nice crew"
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Cons: "All was good"
Pros: "Boarding went smoothly and was dry efficient. 45 min flight. We arrived 12 min early."
Cons: "Trash in seat pocket"
Pros: "The Updated Delta Airline A320 Airbus Inside & Out"
Pros: "Delra was very accommodating to get us on a later flight today due to a medical emergency the previous day. Thank you Delta, especially for your understanding."
Pros: "My flight from STX was delayed some 30 minutes. That made a dent in the 57 minutes I had to catch my Delta flight. Naturally we landed at gate A2 and Delta was boarding at Terminal 2 gate B9. Me with my knee replacement can’t run and my wheelchair was not in sight. Thank goodness I had a carryon with wheels. I was out of breath when I got to Delta and the last passengers were boarding. I started panicking and interrupted the ground steward who asked me to wait with a smile. I waited . So when I told them I was standby they waved me on after showing my passport. I couldn’t find my boarding pass. I was pleasantly surprised to get a seat in first class. I was so thankful. My first time. Good things come to those who wait! Thank you Delta."
Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Cons: "The Delta staff in the Augusta airport seemed to have a hard time with getting people boarded - the instructions for what zone was being boarded and who could take what baggage or who was going to need to gate check bags was... not good."
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Pros: "Nice enough crew"
Cons: "The MD88 is such a crappy plane for anyone that wasn't born a dwarf. I'm tired of filling out these and yet you do nothing about it. It is criminal to cram is in like sardines like this."
Cons: "Delayed, gate agent trying to rebook not super helpful"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Cons: "Delayed two hours"
Pros: "Flight was faster than expected, comfy seats, check in was fast and easy."
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Cons: "There delay"
Cons: "Super delayed. Sat on runway for 2.5 hours"
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "paying extra for leg room and checked bags"
Cons: "Being scammed by the Chinese, China Southern"
Pros: "Good uneven full flight"
Pros: "Only thing I liked was the time, took off on time."
Cons: "Some flight attendants were in worse mood, they don't even smile. Communication was poor, and they did not even offer me a meal. I was ignored although I paid for the meal. This was very disappointing. Next time might consider, Lufthansa or any other airlines."
Cons: "The seat was very uncomfortable in delta comfort zone."
Pros: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Cons: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Pros: "The in flight crew was great"
Cons: "I arrived a bit late to the airport. 5:15pm for a 6:05p for an international flight. I realize It is very late. I was delayed by donald trump protestors blocking the highway (not your fault). Dulles was a ghost town ( abnormally slow). All I had was carry-on. They said they closed the flight. They quoted me at $1800 for a one way ticket directly from Lufthansa. The original round trip was $900. I declined, sat down for 15 min booked another Lufthansa flight online for $800, checked in and was through security by 5:50. Just in time for my original flights last call. I could have made it easily. Boooo Lufthansa booo."
Pros: "The crew was super friendly and caring. The food was great. Very enjoyable trip!!"
Pros: "The cabin crew was excellent all around, really made the experience a pleasure. Also very helpful when I couldn't locate my wallet as I was preparing to deplane, both in terms of helping me look and explaining what I could do if it didn't turn up (eventually it did, before I disembarked)."
Cons: "The seats, while relatively comfortable on their own, were really jammed in; it felt cramped even as a smaller adult. And the boarding process in Washington seemed to take a very long time."
Cons: "Seats on airplane from Frankfort to Cairo"
Pros: "On time"
Cons: "The food, kids friendly"
Cons: "Crew very rude unlikely Lufthansa"
Pros: "On time all the time"
Cons: "Food getting worse year after year."
Pros: "The staff were really nice and professional"
Cons: "The seats we were in though lots of leg space the armrest were not reclining and after eight hours it got quite uncomfortable. Also my headphone jack was damaged but the staff made it right."
Pros: "they were on-time and we got from IAD to FRA in one piece."
Cons: "you had to pay $35 ahead of time just to select your seats...they only allow 1 checked bag, half the flight was empty in eco plus but they still wanted you to pay to "upgrade", integration with UAL is cumbersome and difficult as you cant manage both legs of a UAL/LH flight from one carrier. Overall mediocre but hey - Cheap fares, you get what you pay for."
Cons: "Lost my luggage ., not happy"
Pros: "All round excellent services. Food is good, but I wish but I wished More chooses or selection."
Cons: "A man sitting behind me probably took off his shoes and it was just terrible to smell his stinky feet..."
Pros: "Excellent service, on time arrival, a great experience! Everything was easy with Lufthansa, which soothed my jitters and helped me relax (as much as is possible!)"
Cons: "We were traveling 2 adults with 2 and 6 year olds. We were all seated on different rows and seats. We tried to fix it at the gate and we were given 2 seats next to each other and 2 behind each other...please train your staff to seat families together!!!"
Pros: "Fast boarding. Smooth flight. Good entertainment. Very pleasant."
Cons: "Flight attendant complained about a passanger right in fron of her in a different language. I understand both languages. Completely unprofessional."
Pros: "Our experience flying with Lufthansa was very pleasant. The overall process of making connecting flights through Frankfurt was much easier than we had anticipated. The cabin crew was friendly and courteous. I will be flying Lufthansa again."
Cons: "I would appreciate the ability to check in and get seat assignments at least 2 days before the flight. The day before traveling can be fraught."
Pros: "Smooth flight"
Cons: "24 hr delay. I was supposed to fly Lufthansa and had to deal with idiots from United from Jacksonville to IAD."
Pros: "The check in process was fast and pleasant. Boarding was fast and organized. Food and drinks were good."
Cons: "The seats were very uncomfortable for such a long flight. Simply terrible."
Pros: "excellent dinner selection movies and on screen entertainment were great"
Cons: "2 hour wait on tarmac in Dulles for weather no one in the crew could tell us where our connecting gait was or whether we would have enough time to make it"
Pros: "Everything was amazing Very pleased!"
Cons: "Good choice entertainment but system is slow to respond and crashed on a few occasions"
Pros: "Captain was personable and made the flight more enjoyable"
Cons: "Length, which could not be helped"
Pros: "Crew carried out their jobs very professionally Entertainment selection was good"
Cons: "Lack of personal seating space"
Pros: "Lufthansa always does an excellent job."
Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."
Cons: "No vegan food"
Pros: "Food was actually pretty good, and was plentiful. Comfortable seating."
Cons: "I don't think my tv worked."
Pros: "The flight was delayed two hours. I flew them 10 years ago and thought their seervice rivaled the Asian airlines. Now their service and seat comfort is near the cellar dwellars. The premium coach seat I paid extra for was the narrowest coach seat I have ever had the misfortune to sit in. I am a small man. 5'*8" 165lbs. The normal sized man next to me and I had to sit with our elbows pinned to our ribs. Eight hours of hell. I also had a totally irritating woman from syria behind me. She pushed and banged on my seat back the entire 8 hours. She had to have her loud mouth yapping most of the flight. That was the worse experience I have had flying. Also the attendents didnt care about me. I had to ask for tea. Had to ask three times as they were waalking off"
Cons: "The flight was delayed 2 hours. The seat was tiny , cramped and uncomfortable. I travel a lot. This is the first negative review I have written in 55 years of flying."
Cons: "flight was late, check-in people were mean and angry to everyone, instead of serving the food straight away since the overnight flight was delaed and then quickly turning the lights off, they waited until 3 hours in to serve food, which meant they didnt turn the lights off until well into the night and only gave us a couple hours to sleep. there were no new movies on board except for batman vs. superman. food tasted weird even for airplane standards. pretty bad overall. i've had better experience with virgin, united, or air france."
Pros: "On time!!!!"
Cons: "We were in economy class. It looked like the seats my wife and I were in were smaller than the surrounding seats. The seat I was assigned was also more narrow than the one my wife was assigned. I am tall, and could not move my legs for the trip. Also, the seat controls were on the inside is the seat. I could not move at all without turning on the overhead light or screen."
Pros: "I fly regularly between Germany and USA. Would rate this flight as the second best flight in recent years. Small details can make a difference."
Cons: "The breakfast that was served was not great. Blueberry muffin super sweet and canola bar with raisins.none odds which i would ever pick if I had any choice."
Cons: "It was a transatlantic flight in coach. There is no way to make that a pleasant experience. Entertainment system was down. Ran out of one dinner option."
Pros: "The crew was very attentive. I did not want to eat the food and the crew offered me fruit. Great A/V options."
Pros: "Onboard real meal and multi-lingual crew very impressive"
Pros: "Excellent flight, crew, food and service."
Pros: "The flight attendants were very friendly and attentive. The flight was very smooth."
Cons: "My seat back was not easy to keep in the reclining position."
Pros: "great and pleasant service, caring and helpful, frequently offered beverages, delicious vegan option, great movies selection, not much turbulence, overall like Lufthansa the best: reliable, on time,"
Pros: "Best crew ever. By far most friendly staff and excellent service."
Cons: "Nothing that I know"
Cons: "This was a united flight. The personal was not helpful, only in helping me communicate with the airport in Rome to change my flight. I had to pay 97 euros for this change. I am upset and think it is not fair that I need to pay for a problem united had with their flight. I also think star Allience failed as they were not able to resolve the problem with their partner airlines."
Pros: "When we fly Trans Atlantic, we always hope it will be with lufthansa! Sometimes they use united as a carrier and it us never as good as lufthansa!"
Pros: "Efficient, early check in and seat selection was simple and done from home. Got to the airport early which is unusual for me but everything went smoothly and was relatively low stress."
Pros: "Late departure, full flight but good overall."
Pros: "Check in was good. Everything was orderly and on time."
Cons: "Fairly cramped for an international flight."
Pros: "flight attendants were very nice, helpful, and accountable. I wish every flight had them on their crew."
Pros: "Great service, food, crew."
Cons: "Seats too small, very uncomfortable."
Pros: "We purchase extra leg room seats which turned out not to be available. The crew understood our frustration and upgraded us to premium economy. Many thanks!"
Pros: "I was fortunate to have a complete row (3) seats for myself; the plane was new and in excellent condition. All the staff was courteous and helpful."
Pros: "that there was a water and a blanket on each seat!"
Cons: "I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off."
Pros: "Good boarding process and crew today."
Cons: "Plane was delayed and connection in Copenhagen was missed, resulting in a five-hour delay overall."
Cons: "The flight was cancelled without explanation"
Pros: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Cons: "Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today."
Cons: "My luggage was lost and still not found"
Pros: "Food was okay. Very smooth landing"
Cons: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."
Pros: "Great flight on SAS"
Cons: "Very good food and outstanding choice of movies as entertainment."
Cons: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Pros: "I liked the bottle of water in my seat. Thanks!"
Cons: "We could not order vegetarian, so arrived hungry."
Pros: "Everything was done quite well - not too fussy. Limited free drinks options on a transatlantic flight perhaps being the only possible complaint."
Cons: "Limited free drink options on a transatlantic flight."
Cons: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."
Pros: "Everything was nice and smooth. Nice comfort and smooth flight, arriving slightly before the time"
Cons: "Pay for a coke?"
Pros: "Friendly service. No problem with moving to open seats to stretch out."
Cons: "Even though it was an older plane, it was still comfortable."
Pros: "Decent movie selection and very smooth landing"
Cons: "Surprised that Asian airlines typically havr larger and more comfortable seats. The SAS flight was fully booked and you could feel the cramped-ness of it. Also we weren't given the choice of what to have for our meals and were merely handed our food. Lastly, the flight was very, very uncomfortably warm."
Pros: "The crew is great. Did everything within their abilities to be comfortable"
Cons: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"
Pros: "The comfort and technology on the aircraft."
Pros: "Not full. Kind crew."
Cons: "No complaints."
Pros: "I was running late to my flight, and I found the SAS customer service line exceptionally helpful in helping me make the right decisions regarding how best to deal with the risk of missing my flight. In the end, I made my flight in time, but I found customer service critical in making the best decisions regarding my pre-flight transportation. Additionally, the flight was smooth and enjoyable."
Cons: "Crew not very friendly."
Cons: "Should at least serve some water"
Pros: "Seats are more comfortable than those of many other airlines."
Cons: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."
Pros: "Seating was great, bumped to business class w/ extra chg."
Cons: "Earphones not working properly and when I ask they reset TV. Never came to ck on me afterwards. Not available to to ask.no vanilla icecream, only chocolate."
Pros: "Power plugs at all seats"
Cons: "2+ hrs late on departure, could not confirm follow on connecting flight. Could not select seats online. Airbus aircraft ventilation is weak. Movie selection was inadequate. No "free" alcohol and high prices. Pay WiFi in economy but "free" everywhere else"
Pros: "Good flight."
Pros: "Relatively new aircraft. Estonian pilots."
Cons: "Flight was late 90 min for technical reasons. Crew kept assuming everybody speaks Danish."
Pros: "Great service, on time departures and arrivals. Two meals on the trans Atlantic portion of our trip."
Pros: "I had a window seat with a view of New York City as we flew North."
Cons: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Pros: "service was good"
Cons: "The plane was full. Sets in economy were very small."
Pros: "Technically, since the first leg of my flight was changed I no longer flew this route, but it was through the same airlines and they fixed my issues no problem."
Pros: "Timely or even earlier arrival. Generally, very good experience"
Cons: "Delay after delay. Screaming kid"
Cons: "In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight."
Pros: "Modern plane, great entertainment system"
Cons: "Paying for booze, vegetarian breakfast is awful."
Cons: "Small and tight seats."
Cons: "The plane was very old and not maintained well, dirty and not clean from the previous flights"
Pros: "The choice of movies and tv shows was excellent. Also picture on tv was very good."
Cons: "Seat was not very comfortable."
Cons: "Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room"
Pros: "The crew was very kind!"
Cons: "Tiny seats and no free drinks on an international flight....whats up with that?"
Pros: "Great aircraft, good food, awesome crew, very comfortable seats, the entertainment was really good. Overall super pleased. Hopefully it'll be the same on our return back to DC"
Cons: "Too much meat in meals."
Cons: "sas online seat selection and checkin, computer crashed"
Cons: "No individual seat control of airflow. The plane was very warm and there were no vents at each seat."
Pros: "Attendants allowed any standing to ease weary legs as long as it was out of the way."
Pros: "All of it."
Cons: "None of it."
Pros: "Old airplanes, no cellphone chargers, my monitor didn't work at all so they gave me an Iphad......"
Cons: "Old airplanes, you have to pay for alcohol...."
Cons: "I was bumped off. So I liked nothing about that SAS flight."
Cons: "Lost luggage delivered today"
Pros: "The crew was amazing!"
Cons: "I can't think of a thing"
Cons: "Delayed. Disorganized boarding."
Cons: "Many people missed their connection at Dublin. I had a horrible ~6hr wait. Aer Lingus did nothing to help or compensate."
Pros: "Good food"
Cons: "We arrived late to Dublin because of weather and we’re going to miss our connection to Leeds so they rerouted us via Manchester but our bags, though tagged “Rush” did not make it on the new flight and we were without them for five days! we still had to get to Leeds so we had to pay for train tickets"
Pros: "Crew was very nice"
Cons: "When I checked in, I was asked if I would consider taking a United flt instead of aerlingus. I agreed but the flight had already filled up so the woman checking me in offered to seat me at an exit row. However on check in I realized she gave me someone else’s ticket. It was disappointing. My first f"
Pros: "Good seats. Friendly crew. They were late serving the breakfast snack, must have not been watching the time, but it made me chuckle."
Cons: "The check-in at Washington Dulles was understaffed. Boarding was chaotic."
Pros: "Crew was amazing. Polite and friendly."
Cons: "Seats were not very comfortable and there wasn’t any room to put things in the space under the tray table. Food was below average."
Cons: "Food alright"
Pros: "Overall it was a great flight."
Pros: "Boarding was quick and easy. The flight staff was friendly and efficient"
Cons: "Food was not good. The plane arrived late, as a result we missed our connecting flight."
Pros: "Plane was clean, comfortable, food was okay."
Cons: "Flight was delayed, update from the gate was 10 minute delay, actually the delay was an hour. Paying for beer and wine on a national carrier - really. Service was one and done, if you missed the first pass the crew were not coming back...you can however walk to the galley."
Cons: "NO complimentary drinks or snacks. Seats are bolt upright. Not comfortable."
Cons: "This was not a British Airways flight. They should have done a better job of communicating that. I wasn't informed until I tried to check in online 24 hours before my flight."
Pros: "Check in was great. On board crew was excellent and very attentive. Many offerings of drinks and food."
Cons: "Boarding was chaotic, free for all situation. Signage could have been better at the gate. One of the TV viewers/overhead lights didn’t work for our party. There was a large chatty group of people that were milling around, standing in aisle, talking loudly for much of the flight. I understand that there is only so much the crew could do about that."
Pros: "Plane, crew"
Cons: "Boarding agent took too long to load the plane which caused a delay which ultimately had us miss our connecting flight Didn't like that Aer Lingus didn't wait for us at Dublin when they knew we were going to be a few minutes late"
Pros: "Almost everything was good. Friendly crew, easy boarding, safe flight even with lots of air gusts (thanks to the pilots!)."
Cons: "Whatever fare Kayak provided was the worst seat (last row next to bathrooms). I wouldn't book through Kayak again and instead would go through the airline directly."
Pros: "Blankets and earphones provided."
Cons: "Couldn’t checkin at British Airways; there needs to be better signage at desk. Flight was delayed and we almost missed connection. Seat would not tilt back."
Pros: "1. Friendly staff 2. Good food on the plane"
Cons: "The cost of luggage - unfreaking real to have to pay for first suit case when flying overseas and they at a cost of $100 per item!!! Definitely not recommending this airline to my friends unless they are only taking carry-on luggage. The cabin room was more cramped then usual also but it was ok."
Pros: "The crew were very professional and courteous"
Cons: "No USB ports and no way to plug in one's personal earbuds. Sounds quality on the airline supplied earbuds was horrible. Gave up on the entertainment offerings and watched movies I had stored on my iPad. And really the worst food I've ever had on a flight."
Pros: "Seats comfy, staff friendly."
Cons: "Because I booked through a third party, I wasn't able to log on to confirm seats or prepay my luggage or give my phone number for flight changes. When I got to airport they wanted 50 Euro for my extra luggage. They couldn't accept credit cards in Munich! So then I had to do another bank withdrawal. Minimum withdrawal 100, so now I have an extra 50 Euro left and another bank charge. Probably won't do this again through a third party to a foreign country."
Pros: "Nothing went wrong so that's plus"
Cons: "The most uncomfortable plane that I have travelled on. Seat - unbearably uncomfortable. Toilet falling apart, parts of seats falling off."
Pros: "Boarding made sense. They boarded the back of the plane first. Kudos for that."
Cons: "The seat cushions were nonexistent. Less legroom than a mini backseat and no way to upgrade since I purchased on kayak...unless I was willing to pay $4000 more to get premium coach seats. Will not use kayak again."
Pros: "Efficient, clear communication, professionalism"
Pros: "Seats and service was excellent. Flight was on time and very organized."
Cons: "I bought a BA flight because I am oneworld premium member. However, I learnt the flight was operated by Aer Lingus after I bought the ticket and I had no benefits."
Pros: "Goo entertainment on Dulles Dublin sector."
Cons: "It would help if ba would hilight fact that this is a code share with are linguistic. Seat were unbelievably small and had to walk to ends of earth for both the gate in Dulles and Dublin. No free food or drink on Dublin madrid sector but thankfully not full so I could stretch out. New planes on both sectors."
Pros: "Quick flight and made it to Milan early."
Cons: "Only one small beverage (plastic cup's worth) offered, no additional drink even though there was time."
Pros: "Flight made great time! Boeing 757 was disappointing as it felt extremely crowded."
Cons: "Flight attendants were not very friendly or helpful (except the one in first class that help us out when needed). Never was asked for additional beverage and no extra with dinner."
Pros: "check in was efficient."
Cons: "purchase of beverages; lack of understanding food schedule"
Pros: "Excellent service from counter in both Newark and Dublin. Cabin crew was very attentive and complimentary food and beverage was just great!"
Cons: "I arrived late at the airport (1:10 before planned departure) and eventhough the plane was late, the staff didn't want to help me check in. After reaching out to be rebooked the following day, another staff member accepted to check me in because the flight was late and not full. I was very thankful to this second staff member because it was a two days trip that would have turned to only one if he didn't check me in."
Pros: "Staff was very cheery and thoughtful! Made the flight enjoyable."
Cons: "No boarding gate was ever given to us, nor available by looking up online. Caused us to almost miss our flight. Very frustrating to be running around and even the information desk couldn't locate our boarding gate! Aircraft also old and worn down."
Cons: "At Frankfurt Main airport the check in counter had initially only one person and the lines were very long. After about 30 minutes they opened 2 more counters. We were waiting at the gate for the bus and the flight time had passed , but no announcement that the flight is delayed. finally we get on the plane and then we get an announcement that we the plane does not have clearance for another hour and half. The entertainment on board is very very old stuff, and shockingly the food is also bad and no vegetarian food."
Pros: "Friendly people"
Cons: "Same as above. I am not sure which leg of the flight caused the damage to the checked bag."
Pros: "The crew was friendly and professional throughout the flight."
Cons: "I was under the impression that small drinks such as soda or coffee would be complementary. To charge 2,50 Euro for a sprite and 3 Euro for coffee is unreasonable."
Pros: "The in-flight experience and service."
Cons: "The fact that my luggage did not initially transfer from the first leg of my trip to the second leg of my trip. I received my luggage by the end of the day, but it was somewhat inconvenient to not have a lot of my personal effects for several hours."
Cons: "Had to gate check my bag which is fine, but it came out hurry min after everyone else's"
Pros: "good crew"
Pros: "The flight attendants were friendly and helpful. We appreciated being able to preorder better meals. Good selection of in-air movies. Sitting anywhere for almost 7 hours is no fun but it could have been much worse."
Cons: "Small seats. My tray table wouldn't stay up."
Pros: "There waa great variety in the entertainment feature."
Cons: "Boarding was absolutely chaotic. There was one call for priority members, and then a call for all remaining rows, stressing that it was final call. This caused a large crowd to rush to the gate and then disorganization when on the plane. Historically, its been much more efficient when you call batches of rows, which clearly prevents overcrowding and allows people more room to stow away carry on bags. Also, i was very disappointed by the food options. As a vegetarian, i had no manageable option because i hadnt preordered. I had no wifi during the days before the flight, i couldnt get online to do it. I find it surprising that you dont at least provide a meatless option, or at least stow away a few extra vegetarian meals. Also, i have never seen that option during booking, nor have i ever recieved an email to consider meal options. Overall, the accessability of meatless food is extremely disappointing."
Cons: "Added 12 hours to my trip and had to rebook on another airline for the second leg. The crew was unapologetic after sitting on the tarmac for three hours. Terrible airline"
Cons: "You can't get a seat assignment until you check in at the airport. I ended up in the very back row, right in front of the galley for a 7 hour flight. No sleep for me."
Cons: "You lost my luggage with my dead mother's paintings."
Pros: "Good flight. No problems during check in. Flight left and arrived on-time."
Cons: "No issues."
Cons: "Flight was delayed by 30 mins"
Cons: "Seat 31A: Headphone socket was not working properly, table was broken (didnt keep the food tablet), entertainment system crashed after pausing the movie. check-in baggage was lost during journey and still couldnt get found. Very annoying."
Cons: "Wheel chair assistance at Heathrow was very very slow it took 2 hours to change gates in Terminal 5"
Cons: "Stop losing my luggage and stop charging for food."
Pros: "New plane and good service"
Cons: "Delayed 1.5 hours."
Pros: "The seats were comfortable and the food was unexpectedly good. I also appreciated the pillow and blanket that were provided. And it’s nice having individual screens on which to watch movies and television. Made the time “fly by”."
Cons: "The woman in front of my husband leaned her seat back as soon as we were airborne and stayed that way for the duration of the trip. That made it more challenging for him to use his tray but other than that, no problems."
Cons: "Took about a month to book an infant ticket, then was issued a ticket with a wrong name, which then took another 3 weeks to be amended. When checking in, the agent told me that my daughter's ticket was not linked to anyone and looked like she was flying solo even though I mentioned to 5 different customer service agents that I would like to add her to my itinerary. Just when I thought it couldn't be worse, captain announced that they were having trouble with the AC for my part of the plane, meaning 7 hour flight was hotter than 80 degrees. I should also mention that trash was not collected until breakfast service."
Pros: "Flight was smooth"
Cons: "I upgraded to business class and the seat felt like a cage. The flight attendants were much more interested in talking to each other than helping a paying customer. Terrible customer service with bitchy attitudes from a bunch of men."
Pros: "Crew member was especially gentle, kind and resourceful. She gave toys to small upset child sitting across the isle from us. Child became calm."
Cons: "Timing of the meals. Would rather have slept after take off and had a substantial breakfast before landing."
Pros: "Professional, nice and pleasant staff, food, timeliness"
Cons: "Small leg room, thinness of Sears such that any small movement from person behind was like a kick to the waste/back, old small entertainment screen, no eye masks"
Cons: "food / leg room / in-flight entertainment / no wifi / no plugs for electronics - everything was missing and horrible."
Cons: "The flight was late and the info was not shared. The attendants were not helpful and were unkind. The food was served in a strange timing."
Pros: "Flight was smooth, check in process etc was fine."
Cons: "Small poor pixel quality screen, small movie selection, very avg food."
Pros: "Flight attendants"
Pros: "Boarding, crew and meals were good. Bedding was very nice."
Cons: "Cabin was a tad warm and biz seat was broken. Flight crew was sympathetic."
Pros: "Very room seats."
Cons: "They even charge for water."
Pros: "Everything on time, good communication, and great flight attendants"
Cons: "There was no food or movie"
Pros: "One of the most comfortable cabin interiors I've been in for 747s"
Cons: "Flight boarding was delayed fairly significantly, the second time this has happened to me out of two flights. Certain "hand luggages" were allowed onto the plane despite then failing to fit in overhead compartments and slowing down the whole procedure. Food was bad."
Pros: "Crews were very polite and helpful when I had trouble with my carry on luggage. Cheerful despite the overnight flight. Unfailingly polite when asking people to do things that had already been asked or explained several times."
Cons: "Seat was uncomfortable--something about the contour of the back. Pasta with vegetables was mushy. Not enough movie choices."
Pros: "Seated at front window seat where one can be overlooked, friendly attention and service by attendant was assured and most appreciated. Please thank her!"
Cons: "Seated at front window seat where one can be overlooked, a few times I was overlooked by same other attendant. No kudos for him."
Pros: "Nice, smooth flight, no complaints."
Pros: "The flight was bad I lost my luggage"
Pros: "The inflight entertainment was top-notch. Plenty of choices, good quality and the touch screen responded well to touch. Boarding was quick, efficient and pleasant."
Cons: "Cabin crew servie was somewhat lacking during the flight. We got our drink before dinner and the drink cart did not come back again when dinner was served so we had to have dinner without a drink (other than the small cup of water that comes with the tray). Breakfast now has been relegated to a breakfast bar - really?!?!"
Pros: "Clean plane"
Cons: "Nothing was offered for free to during or even a simple snack what about a sandwich, Huge disappointment"
Pros: "ALL OK."
Pros: "Flight and connections in perfect time."
Pros: "Selection of movies"
Cons: "Time of flight"
Pros: "Safe flight"
Cons: "Very poor service. Did not offer drinks. When asked for drinks the crew said they are doing duty free and did not serve water or drinks."
Pros: "The crew was polite and helpful."
Cons: "The temperature was extremely warm and the food was terrible."
Pros: "Movies selections were great!"
Cons: "One stewardess in particular was rude to people asking her questions about deplaning. Food options were crappy. Flight was delayed by two hours. They didn't call to notify prior to departure. Thankfully, I noticed early enough and was able to change time of my connection from London to Edinburgh. Otherwise, would have missed it!"
Pros: "Crew, service"
Cons: "Seating was bad, broken springs and uncorfortable back support"
Cons: "Having paid for a seat 3 months ago, I arrived at the airport to find that I was a standby passenger."
Pros: "Cleanliness, staff, food, staff"
Cons: "@ 6'4" leg room was tight. Please would airlines load from the back to be more efficient?"
Pros: "Nothing went wrong, everything on time"
Cons: "Mediocre service, not what you expect from a premier carrier, I have not flown BA in many years and my how the stands have slipped. Economy was sub par with little to no room, not comfortable for a 7 hour flight."
Pros: "The flight,from take off to landing & crew was very good."
Cons: "The food served from Washington to London was very good. However,food served from London-Lagos though good but i was surprised that when the cabin crew who served our compartment told me that my choice of lunch was no more available in the plane to served me. Simply, they ran out of chicken and rice when it got to my turn. I had to demand to speak with the manager who came to speak with me & had to go to business class wing to get me a meal to eat. The manager was very understanding & nice.She took good care of me & fulfilled my desire.She made me happy. In conclusion,every flight should always have more than enough food to go round every parssenger in every flight in the future."
Pros: "I've boarded flight half this size in twice the amount of time it took to board this Airbus A388. I enjoyed sitting on the upper deck. It was a night flight to London from DC, so I closed my eyes straight away, and didn't partake in any of the meal or entertainment options available. Flight crew was very nice and personable."
Pros: "Kind and helpful staff, clean plane, generous food and drink service"
Cons: "Very cramped and thin seats, and rather hot temp in the cabin"
Pros: "Seats were good, movie selection good. Everyone very nice."
Cons: "No breakfast!! Just grapes or banana and granola bar??"
Pros: "I liked that there was no one in the seat next to me. The seats were large enough. I am 5'9" so that is always important for me."
Cons: "The kid sitting behind me intermittently kicking my chair. I was awoken with 3hrs left to go with a hard kick. But kids what are you gonna do."
Pros: "The pilot communjcated very well and was able to keep passengers calm during the heavy turbulence."
Cons: "I was only allowed ONE free bag for an international flight??? Totally unheard of. This was my first time flying BA and it will certainly be my last. For a 12hr flight, we were only fed ONCE! There was also an hr + delay without prior notification sent via email."
Pros: "Smooth flight, friendly staff, blankets provided!!!"
Pros: "The in flight staff was great!"
Cons: "There were some rude agents we dealt with in London that made some remarks about Americans. Very unprofessional."
Pros: "Great airplane - huge Airbus with excellent entertainment center for each seat. My kids loved the fact the plane had two levels - even though we didn't see the upstairs first class."
Cons: "It was a little cold but we should have asked the flight attendants to warm up the cabin some."
Pros: "the seats,leg space"
Cons: "crew should be more involved"
Pros: "Pros..Communication was excellent, we knew our flight was delayed hours in advance so we could prepare, they rerouted our connection so we didn't have to worry about that on arrival, and the onboard crew was excellent and caring. They helped a family to sit together by asking for volunteers to move, and they helped me locate my daughter who had been delayed by a problem with gate check in. The flight was smooth and we all arrived safely."
Cons: "The seats in economy were extremely cramped, there was no legroom and I don't know how tall people could fit in there. There is no way a person could get out of his or her seat to go to the bathroom without making the others in the row stand up and get in the aisle and that's pretty uncomfortable to do on an overnight flight when people are sleeping."
Cons: "Felt cramped in the seats."
Cons: "They gave us the smallest sandwich in the history of the world! Older, outdated plane."
Pros: "First time on the huge Airbus. It was fantastic. Romy and comfortable"
Cons: "Reclining of seat back became a bit uncomfortable"
Pros: "The addition of headrests are very good."
Cons: "the seat size, like all other airlines, is small and uncomfortable for 7 hours flight."
Airlines flying from District of Columbia to Milan Linate have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights