Pros: "Crews were nice"
Cons: "Better movies and free internet in flight"
Cons: "The OnAir WiFi should hv been free like Emirates for Loyalty members Better movies & other in flight entertainment"
Pros: "Boarding on time"
Cons: "Better onboard service"
Pros: "Lots of leg room"
Cons: "Food. Screens weren't working properly"
Pros: "Crew is amazing with a smile always. It was a new aircraft with nice screens and a good variety of movie selections. Service was excellent as well as the food."
Cons: "I was denied checking in a the counter. I bought the ticket with a friends credit card and they needed to have the actual card to swipe and then only they get access to my booking. It is company policy but it is not stated when you are making the purchase the airlines website. It says so on the bottom of the ticket on the page long rules in small print. And in all honesty who reads all of that these days. The ground crew were nice enough to take me to the airlines office at the airport and figure out a solution. It took an hour and a half to sort it out and get a verification from headquarters office in Srilanka."
Pros: "Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting."
Pros: "Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!"
Cons: "None"
Cons: "Srilankan airlines did not allow me to board my flight and had the least helpful customer support reps."
Cons: "Unfriendly ambiance. Disorganized boarding. I’m even a member of Fly Smiles. The flight attendant named Chanaka moved 2 old passengers on my side. I kindly requested to another staff if I can just move seat too because I am not comfortable. But request no action. The cabin crew are not that caring because I took care of the 2 passengers. I just don’t understand why they are unfriendly. I will not choose this airlines again."
Pros: "Uniform of the crew is nice."
Cons: "The service specifically the transfer service. They weren’t helpful at all. I’m so turned off how the staff treated me. It is also not clear that I need to book a hotel thru the airline during my 13 hours transit. I was thrown back & forth like a ball. No help was done. How come an airline imposed such rule?! Worse part during flight I feel cold & asked for a blanket. We reached destination No blanket ever!! Not recommended. First & last!!!"
Cons: "Manner of Airport staff is very irritating. They consider passangers as their enemies and behave accordingly."
Pros: "Good service"
Cons: "Not enough leg space, cramped seats"
Pros: "Friendly crew"
Cons: "Despite requesting children’s meal, they were not available. Chicken meatballs were disgusting Overall, if it isn’t curry then it’s not worth having. Their curry was very nice Limited movies"
Cons: "Extremely small space, knees against seat in front, I am only 6 ft tall."
Pros: "All went well"
Cons: "Flight started on time, landed earlier, nice crew and good food good food."
Pros: "Liked the food, the service from the airline, the timings and the pricing of the ticket which was very reasonable given the time of the year."
Cons: "Nothing"
Pros: "Good veggie food, courteous and attentive staff and, quick transit"
Cons: "Inflight entertainment could be improved - most categories fo TV shows had only 2 or 3 episodes"
Pros: "Boarding by seat row, the cheats who tried to board ahead of their seat row were manoeuvred to the back of the queue. Splendid tactics!"
Cons: "Food and seating were reasonable for economy, that’s what I paid for."
Pros: "I liked the punctuality of the flight, the courtesy of the crew, the in flight meals, the comfort."
Pros: "Kayak services very good"
Cons: "Kayak services very good"
Cons: "very bad meal.Offered beef.rest of the menu was finished by the time they reached my seat.insisted on taking beef which I had never eaten. very sad and disappointing."
Pros: "They have great direct service, and moderately priced. And fantastic flight times."
Cons: "The flight always leaves late from Dubai and from Colombo. Not to any fault of the airline, but screaming babies the entire flight on the way to Colombo was stressful."
Pros: "Super friendly and professional crew, clean airplane and great entertainment."
Cons: "The boarding in Colombo was typical for a lot of these airports I guess but I hate it. Go outside, cram in a bus, drive to the airplane and everyone fights to get in at once. Talking about an Airbus 330-300. Took an eternity to load"
Pros: "The staff was super friendly and professional, the entertainment was great for such a short flight and I felt like the airplane was cleaner than normal."
Pros: "1st time on Srilankan, it was good. Would fly again"
Pros: "1st time on Srilankan, it was good. Would fly again"
Cons: "The boarding pass checker at the gate was all grumpy! Do folks in South Asia lose anything if they smile and greet a passenger? Perhaps she hates her job?!"
Pros: "the vegetarian food on the second flight Colombo to Bangkok was really nice, good taste, comforting."
Cons: "only two toilets, long queue"
Pros: "So good"
Cons: "Everything ran smoothly"
Cons: "There was not proper management for boarding n check in on Colombo airport, eventhough I was traveling in business class I had not been treated as priority customer."
Cons: "Customer service was abismal when I needed to add my infant son to reservations. Spoke with 10 different reps and spent about 2 hours total on the phone. Poor English."
Pros: "The staff were nice."
Cons: "Everything except the staff"
Pros: "Just about everything"
Cons: "The food"
Pros: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Cons: "Colombo - Doha flight service not as not good. Delay in serving food and drinks. Bread served after I completed my dinner. No water supplied. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."
Pros: "New aircraft from Cok - Colombo. Colombo-Doha was also good flight. Check-in and lounge at both Cok and Colombo were good"
Cons: "Colombo - Doha flight service was not good. Delay in serving food and drinks. Food menu need to update once in three months at least. Since last six months or more it is the same food menu. Same thing with the entertainment, movies need to be updated once in six months."
Pros: "Loved the food, service, equipment, and AVOD."
Pros: "The food was good. The service was friendly. I enjoyed my flight"
Pros: "It was on time, good collection of movies."
Cons: "At Kuala Lumpur no place provided for rest in 10 hours transit time. Very very disappointed. I will try not to book again with Srilankan airlines"
Pros: "Normally business class people can board any time. No with this airlines."
Cons: "We made it through the mad house of security only to find our gate wasn't open and were escorted back out Then had to go through security again when the gate was open. It's not like we lied and the boarding pass we were showing clearly said the flight we were going on. No lines just a uncontrolled mob of people going through security."
Cons: "Everything was pathetic. Delay in both the flights. No provision for lounge access. Will never fly srilankan again."
Pros: "Service and timely"
Cons: "Nothing bad"
Pros: "Modern Airbus 320-300, choice of chicken or veg in economy (4 or 5 choices in Business). Clean, shiny new airport. Feels a notch or two above Air India. Ceylon tea, of course."
Pros: "The food, the entertainment system and the seat"
Pros: "Nothing"
Cons: "Everything. People, plane, boarding process"
Pros: "Friendly and efficient"
Cons: "Bus boarding"
Pros: "Every thing was fantastic"
Cons: "No thing"
Pros: "Online check in was great. Flight was on time."
Cons: "No entertainment on the flight back."
Pros: "crew was nice. movies were good."
Cons: "having to use bus from plane to terminal"
Pros: "Lovely crew"
Cons: "Too short a flight!"
Pros: "It’s OK"
Cons: "Need improvements"
Cons: "Checking was slow at IAD and flight got delayed in Abu Dhabi and there was not good communication on delay."
Pros: "Boarding staff ."
Cons: "Food was very bad and started to charge you for some food and drink items ."
Pros: "Nice crew, seat reclined a lot, great food"
Cons: "Bus gate, economy passengers dumping their bags in the overhead bins reserved for business class, really sick passenger coughing their lungs out,"
Cons: "My seat (8d) would not recline and the hand rest would not go up."
Cons: "Check in counter was overcrowded and slow moving"
Pros: "Food was very bad so much salted"
Cons: "Make the food delicious not crabs"
Pros: "services are good. flight is on time."
Cons: "Movies don't work properly."
Pros: "Food menu need to be modified."
Cons: "Add chicken biryani, chicken shawarma etc."
Pros: "Passsenger fighting for seat ,hostess very rude and not professional"
Pros: "Overall very good The flight attendants were exceptionally professional. It went way beyond taken care of customers."
Cons: "Other customers on the flight were extremely rude, spread the dirty things all over the airplane! Need moreupdated movie selections."
Pros: "Every thing is good inspite of food"
Cons: "Cheep quality of food"
Pros: "Nothing"
Cons: "Bad seats. Treat people like cattle with barely any leg room."
Cons: "There was no organization for boarding!! My chicken was like a piece of tire with no flavor!"
Pros: "Good time Baggage smooth service"
Cons: "Food Crew service"
Cons: "Someone broke lock of my luggage. It was locked when i checked in atJFK airport. I got the luggage without lock at New Delhi. Though there was nothing valuable in that but still someone tried to get something out of it."
Pros: "Crew was friendly. Even though we were redirected to a new gate/plane and had half hour delay, our plane arrived on time."
Cons: "Was stuck next to an overweight lady who was sitting partially in my seat and crowding me. My gate was changed and we were redirected to a ghetto looking area for the gate. My luggage was not delivered along with my flight and I had to file complaint to get it delivered. It caused lots of hardship as I had no way of contacting my family to let them know I had arrived and was safe. They were all worried when I didn't come out of the airport at Hyderabad in a timely manner since I traveled alone due to an emergency."
Pros: "Kind of similar to Indian food if possible. Thanks"
Pros: "Free movies and polite hostesses and service"
Cons: "Free internet"
Pros: "Entertainment good variety."
Cons: "Poor service this time. Been with Etihad many times, always been 1st class service. This time was poor. Came round once with food and drinks, followed by coffee later...not the usual standard."
Pros: "Good food, comfort, boarding"
Cons: "Flight crew not very polite."
Pros: "Clean well maintained aircraft. Enough leg room"
Cons: "Flight was delayed from JFK as well as Abudhabi. Inflight service was not that great"
Pros: "The staff was very friendly and the food was very good"
Cons: "The seats were very crammed"
Pros: "Service"
Cons: "Please add more vegetarian food options"
Pros: "Love, love the legroom in Economy. Much appreciated."
Cons: "Very comfortable. No complaints."
Pros: "Customer service."
Cons: "No complaints."
Pros: "Crew, service, more seat room."
Cons: "Chaotic boarding but that's it!"
Cons: "Baggage ground staff behavior is very bad..Not allowed me to carry stuff which I purchased inside the airport..will never travel and will also request my company not to buy tickets through Eithad"
Pros: "I didn't like anything"
Cons: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Cons: "Small boarding lounge. Etihad has reserved the inferior boarding lounges for the flights to India. Boarding procedure was not well processed."
Cons: "No dedicated bus or transport for first or business passengers!"
Pros: "Meal was good"
Cons: "Was charged USD 350 for one overweight bag. Asked Etihad beforehand if I could use a 72 transit visa to enter china on my current itenary. They said it was fine. I was stopped at the gatein Seoul by Asians who refused to board me on the plane because my itenary was incorrect. Will never fly either of these airlines again, and am currently seeking repayment for my unintended 4 day stay in Seoul"
Pros: "The aircraft and leg space in rare seats."
Cons: "The boarding and getting off the aircraft was mess and no proper arrangement for transportation at Abu Dhabi. The ground staff was not cordial enough."
Pros: "Seats were not reclining. Food is not tasty. Boarding is not satisfactory Entertainment is below average movies. Would not prefer to fly again"
Pros: "Flight was good - smooth takeoff & landing. But delayed half hour in Abu Dhabi , did not make it up. Crew good but food was not tasty. My wife's specially ordered Jain vegetarian meal was inedible. Seat comfort OK but soiled by a supper in seat ahead, could not stretch legs."
Cons: "Entertainment choice for Indians limited and poor content. Unremarkable English movies & music. Quantity but not quality"
Pros: "Boarding elayed by almost an hour. Not a nice experience for anyone"
Cons: "overall flight experience was good"
Pros: "The cockpit crew was efficient in announcing the highlights of the flight.The landing and take off was smooth and flawless.The aircraft, an airbus 321 was clean."
Cons: "The service from Abudhabi to Cochin was worse than the so called cattle class.One simple instance, the food menu which was trumpeted and given to each passenger in the economy class, had three main entrees,viz Fish/chicken/vegetarian. When the food trolley came to my seat in the mid section of the plane, the hostess with almost a desperate look told me that only the vegetarian dish was available.I told her that I definetly need the fish or chicken dish.She scrounged around and ultimately gave me the fish choice whereas all the rest around me had to do with the vegetarian fare.Why this stupidity of a grandiose menu card?...The menu list states a list of liquor available in flight in the economy class.The hostess was serving the same only to those who specifically asked for it and that too as if she has to pay for the same.What a shame on the airline.You folks can do much better than this, in the so called cattle class.Sitting in a preassurised tube for more than 21 hours to reach ones destination is agony by itself, but then getting into your flight after seeing the goodies offered are only in paper, is a sad disappointment."
Pros: "Take off on time. Arrival early."
Cons: "Nothing not to like."
Pros: "The flight departed and arrived on time and it was uneventful - just what you want from a long journey."
Cons: "There can always be a little more leg room, can't there?"
Pros: "I got sick, and I felt faint and and nauseous. When I told a member of the crew, he took me back to the galley and let me lie with oxygen until I felt better. The rest of the crew continued to check on me the rest of the flight."
Pros: "overall it is good."
Cons: "Wheelchair facility should be prompt. we had to wait for an hour to get it.. Also it is not that spacious.."
Pros: "Same as above. For vegetarians food is not as comfort as other things"
Pros: "Maybe entertainment system, but brought my own laptop anyway"
Cons: "Unfriendliness of cabin crew Flights too cold Few years ago the were the best Low luggage allowance in comparison to other airline Was charged for 1Kg extra, which will never happen in other airlines"
Pros: "OVERALL"
Cons: "ASMA"
Cons: "It was standard domestic business class seat, not a pod. Also had 2 screaming kids. Windows were dirty so hard to see out."
Cons: "Horrible food plan. We were served an entire dinner 2 hours before landing in New York and mind you it was morning in New York. Instead of serving breakfast, we were given dinner which was again horrible. Worst food plan ever!"
Pros: "Charged me for a bag from uk £108.20. Which I checked and call the customer service I leave if I get two luggage bags with me and they said I can but they charged me at airport"
Bag check is not as smooth as can be at CST Terminal 2. Passengers are advised to print out and attach boarding passes at home in a bid to avoid crowding at self-service kiosks given the Covid-19 public health crisis. However attendants then say tags need to be re-printed at the counter as the ones provided by the airline at the airport are more secure. While the check-in process is aided by the helpful staff, Indigo Airlines could do a better job of providing more self-service kiosks and clearer guidance during the online purchase process. Suggest calling ahead to confirm situation on the ground.
Cons: "In Kiwi i couldnt add extra baggage weight. I had to pay extra in the baggage drop in"
Pros: "Happy"
Cons: "All good"
Cons: "The boarding was poorly managed."
Pros: "Seats very uncomfortable"
Cons: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Cons: "cost of the seats can be reduced or it can be free"
Pros: "Professional and on time. 2 best things about Indigo"
Pros: "Punctuality, and cleanliness."
Cons: "No comments."
Pros: "Excellent ground crew and flight attendants."
Cons: "Long delay in getting bags in Hyderabad. Turbulence in the air"
Pros: "Absolutely nothing !"
Cons: "The pilot were absolutely amateurs ! Altitude descend felt more like a nose dive ! Approach to mumbai airport was so rough and that we thought our lives were at stake !"
Pros: "Amazing crew"
Cons: "Offers"
Pros: "On time, comfortable seats, friendly crew."
Pros: "Seat is as good as a concrete slab of a park bench."
Cons: "Late departure. No communication to passengers. Taking passengers to aircraft in a bus before it is ready and making them wait for a long time. In fact the passengers from incoming flight were disembarking when we were taken to the aircraft. Last week also it was the same story."
Cons: "I wish Indigo flight get in-flight internet."
Pros: "Crew was friendly and caring towarda a patient."
Cons: "Delayed by 30 mints"
Pros: "Efficient check-in and boarding."
Cons: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."
Cons: "Promises free meal was not provided in lounge- reason cited no mail communication received from indigo"
Pros: "Well managed. The crew always had a smile on them and seems to be very helpful."
Cons: "The crew was requesting to use the toilets at the rear of the plane whereas the one on the front were used by them. That’s totally unfair as there are more passengers than the crew and customer being the passengers should be given more access. The Indigo management should make sure this issue is being taken care of."
Cons: "Flight delayed and no info"
Pros: "On time"
Cons: "Courteous and efficient staff."
Pros: "Overall cleanliness and service"
Cons: "Delay"
Pros: "Friendly attitude"
Cons: "Charging for food or beverages"
Pros: "the airline manage the well UPTU issuing boarding pass."
Cons: "Airline doesn't provide inflight meals moreover they do not accept Indian currency, the currency half the country from which they are operating. They were accepting credit card to be charged in US dollar or cash in Qatar Riyal for the food amount. I offered to pay through credit card but two cards has failed while third was accepted. There were many passengers who were not carrying case in Qatar Riyal and their cards work not successfully swipe,therefore they remained hungry. This is in human and no airline on international route is allowed to do so"
Cons: "Seats do not recline at all. Worst seats I’ve had in an airline."
Pros: "No delay proffesioal staff and efficient work and space"
Cons: "We are foreign students and when we purchased our ticket we were not given the option to buy a student price ticket in Kayak or at the indigo counter at the new delhi airport. We were charged 3000rps each for overweight luggage and the staff at the check in counter in Jaipur were really rude about it. After having paid an extra 3000 rps which was almost like buying another flight ticket to new Delhi for just a 35 min flight, our flight was 1 hour delayed!! Definitely we will NEVER fly with indigo again!!!"
Pros: "On time and before time"
Cons: "Flight was two hours late"
Pros: "People taking care are nice lot"
Cons: "Flight was delayed"
Cons: "Paid twice us much for luggage as the plane ticket. Also asked if we wanted a drink and then charged us. Didn't tell us it cost until had and opened the drink. I understand it's a cheap airline and that happens, but would have appreciated telling us ahead of time. Also couldnt get boarding passes online. Will avoid this airline in the future."
Cons: "Delay from in DEL caused a missed connection."
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Cons: "Flight missed & the passenger is traveling through bus from Bom to Hyd. Very Poor Service. Very disappointed. ☹️"
Pros: "Smooth checkin and seating"
Cons: "Security forgot to stamp one of my bags so hand to dash back again"
Pros: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Cons: "Heat"
Pros: "Everything except that the veg sandwich finished out of stock & myself being a diabetic started having hypo (Low blood sugar). Luckily I had my glucose tablets."
Cons: "Food out of stock"
Pros: "Time of flight and before time departure so that reaching early is beneficial to all passengers."
Cons: "Nothing"
Cons: "the wait in the hall at the gate in Jaipur was not very comfortable"
Pros: "As above"
Cons: "As above"
Pros: "Time keeping and professional experience"
Cons: "Nothing"
Pros: "Staff and service. Efficient travel time."
Cons: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."
Pros: "Excellent condition and on time."
Pros: "Nothing that i liked"
Cons: "I wanted to cancel the ticket but none of your cook gravy details were reachable. I sent emails but no reply. I had to cancel the ticket from indigo directly but i didn't get the refund for the same yet. Bri unhappy with the service."
Pros: "Nothing"
Cons: "Everything Sets, lights, bathroom, food, service, Lots of maintenance issues"
Pros: "Seat was not at all comfortable. Checked in bag was found damaged when it arrived at belt in kochi. Officials didn’t bother to lodge a report."
Pros: "Crew OK. Non functional remotes, usb ports...Outdated entertainmennt content...below average catering needs.....even hot towelrolls were not provided. I flew Singapore Airlines and Emirates....excellent passenger care. Air India operating an international route should choose better craft and services ....imperative"
Cons: "How about rendering the airline private, perhaps then, to survive, they would improve services. Now they are over-indulged public sector"
Cons: "Poor communication about arriving— time at destination and need to stay seated at 30 minute point. Flight attendants are slow and clueless. Entertainment system is limited. Aircraft feels old."
Cons: "My suggestion that at the time of boarding your staff behavior not good. As well you should supply hot napkin for freshness"
Pros: "If parents are traveling alone, then it is okay"
Cons: "No Entertainment, TV was not working"
Pros: "Crew was extra helpful and kept checking on me when I had a fever."
Pros: "Food was very good"
Cons: "Boarding and chairs"
Pros: "Good enough for 1.5 hour flight, drinks and food were provided."
Pros: "Absolutely nothing."
Cons: "The flight literally stinked. I would have volunteered to donate them couple of air fresheners. Air India doesnt deserve to be in this business."
Pros: "Space"
Cons: "Seats - unkept, not functional Entertainment - non functional Lights - not working Call button not working Toilets dirty Food - terrible"
Cons: "Air India says it all"
Cons: "Original flight got cancelled and reschedule 8 hours later in the day"
Pros: "Flight from chicago to delhi and the international conn to kochi was all excellent and seamless. I highly recommend flying air india if you find a last min good deal because then most seats are empty so you can stretch out and sleep."
Cons: "Probably earlier passengers messed up the tv console so the touchscreen feature was slow to respond but some of the movies were excellent on this flight"
Pros: "Well managed. Well serviced flight. And of course on time."
Cons: "Nothing"
Pros: "Comfortable seats"
Cons: "No entertainment, only Vegetarian"
Pros: "The staff were good"
Cons: "The flight was delayed No entertainment on flight No choice in food and drinks"
Pros: "Nothing"
Cons: "The aircraft is small and understandable because short distance. When we boarded the aircraft got problem with brakes & AC. We have to be offloaded. We finally depart after 2 hours."
Cons: "No response in providing wheelchair assistance even though we requested via online/ calling airlines customer service/ Requesting Crew after landing."
Cons: "TV system was very bad."
Cons: "They were skimpy on giving food. For 2 adults and two paid kids, they were trying to get away with 2 peanut pouches! Requested special kids meal, did not receive it. Crew could not help with frozen screen, so over 15 hours no entertainment"
Pros: "Flight was on time."
Cons: "When I checked in, they claimed my name in their system wasn't the same as on passport. I could see no difference, and had flown to India with no problem. They walked off with my passport, and left me sitting for a long time waiting its return."
Pros: "The stuff"
Cons: "Food"
Cons: "Entertainment was not working in my seat(19F). May be Air India has to change their menu.."
Pros: "Nothing"
Cons: "Every thing"
Pros: "Nothing."
Cons: "Flight seems to be very old and Entertainment screens not working. Not sure what to do during a flight time of 13hr without entertainment. Felt like flight attendants have zero respect towards their passengers. Responses were rude. No one attended service requests multiple times. Air India domestic crew far better than their international crew. Stupid crew and worst flight. My first and last air India flight."
Pros: "Staff was friendly. Flight was timely."
Cons: "Food made us all sick. Wish flight was closer to gate. Also, my tv was not functional the whole time - couldn’t even connect to see map of flight."
Cons: "No snacks or tea in between meals, crew did not come for assistance, tv and reading lights not working. Horrible experience, will never suggest anyone to travel with Indian airlines."
Pros: "I paid $ 100 for extra lag room seat there is tv no music broken seat I am very upset and didn’t do anything 17 D"
Cons: "Nothing"
Pros: "787 is a great airplane."
Cons: "Entertainment system at my seat was not functioning and crew could do nothing about it. Crew was not particularly friendly or respectful of my preference to sleep."
Pros: "Surprisingly DEL to COK flight and its crew were too good compared to SFO to DEL flight."
Pros: "Business Class, food, level of service, quiet."
Cons: "No WiFi ??????"
Pros: "Courteous crew, spacious with a lot of legroom. Comfortable flight overall."
Cons: "Food was very soggy and mediocre. Toilets and nearby areas were smelly from the beginning of the flight. Miles to go with respect to cleanliness and food quality. Very basic and buggy entertainment system."
Cons: "The service I the plane is not good,food was so bad,I asked for non veg meal bt flight attendant said they only have south India and Punjabi veg meal,staff"
Cons: "Entertainment sockets were broken in my both flights!"
Pros: "Service with a smile. I always fly this much-maligned airline because of the great service and on-board staff."
Cons: "Old equipment. I fly Air India business class, about four times a year Chicago-Hyderabad. The power outlets frequently dont work. THey don't hold US-style pugs very well, and the USB sockets don't work half the time. The seat controls don't work properly half the time"
Cons: "Late plus equipment is not in good condition."
Pros: "On time, comfortable, good leg room in economy class and decent service you can expect. This was a Dreamliner service from Dubai to Kochi. Can't comment about onboard service as I was comfortably sleeping during both trips and chose to skip it. On my previous trip from Kochi to Dubai last month, the flight reached Dubai 40 mins ahead of the schedule. I would highly recommend this service over Emirates flight to Kochi."
Cons: "Pretty much nothing"
Pros: "Food, service and comfortable seats."
Pros: "Nothing"
Cons: "I arrived 2 hrs before floght departure. They first issued me a boarding pass; then there computers got stuck for a while. The guy at the counter couldn't get me a luggage label; then announced the flight was overbooked, took back my boarding pass and then tore it up. Told me my seat had been assigned at another counte to a family. He sent me over to another counter where no one told me anything for gala an hour. Finally they told me I had no option but to take the next flight at 500am. They put me up in a trashy transit hotel, made me wait outside in the heat for another half hour for the transport to the hotel. Will never fly Air India again if I can help it. Everywhere you see a lot of air India officials but only on in ten appears to know his job. Very unprofessional, incompetent, customer unfriendly. What a pathetic airline. Btw the frigid provided is a meager vegetarian buffet at a restaurant which is a few blocks away from the transit hotel."
Pros: "Nothing"
Cons: "NEVER EVER CHOSE THIS AIRLINE. How such an airline is still the national carrier of India amuses me. My entertainment system was not working. There were no headphones and when asked they just kept ignoring me. The remote was broken in 2 pieces and when asked the attendant replied "Am i supposed to fix this?". I was forced to travel for 15 long hours from Chicago to New Delhi without any entertainment system. I barely saw any flight attendants in the economy class. Such airlines without any professionalism should be grounded ASAP. I would request Kayak also to remove Air India from their services or give a warning when any user opts for it. The Govt. of India should strip of the national carrier symbol of this huge debt ridden business. Its a shame that a route like US - India wherein the middle east airlines are reaping profits due to their brilliant services, the citizens of India have to look for other options rather than their own national carrier. SHAME ON YOU AIR INDIA."
Pros: "From JFK to Del, crew was really good and helping."
Cons: "Boarding: At T-3,there was proper announcement and everyone formed a queue. Touch screen for entertainment system did not work."
Pros: "Like: (1) Food (2) Service"
Cons: "Things can be improved; (1) Boarding Procedures - you should not board 300 passengers at the same time on a narrow passage to board. (2) Liquor was served 45 minutes before landing on a 15 hour flight from New Delhi to Chicago. (3) Aircraft "BIHAR" air condition was not working back of the plane on my flight from Chicago to New Delhi."
Pros: "Didn't expect to get food. So that was a pleasant surprise."
Cons: "Flight was about 50 minutes late"
Pros: "Delays and missed connections. Avoid transit through Delhi and WHEN Air India delays your flight, don't expect staff to try to help. You're on your own. ANY other airline in India is preferable - avoid at all costs."
Cons: "Delays and missed connections. Avoid transit through Delhi and WHEN Air India delays your flight, don't expect staff to try to help. You're on your own. ANY other airline in India is preferable - avoid at all costs."
Pros: "Service was great. Pilot explained everything."
Cons: "Flight was not clean. Seat handle was broken. Recliner does not work.entertainment center was not wworking. I Will never fly again with air India. Staff was rude and behaved like they were obliging me...one of the worst flying experience."
Pros: "Excellent service"
Cons: "Phn cal to much waiting I don't like to much waiting"