We called chatdeal ahead of time to book a child meal for a daughter they said they did it but she was not given a child meal
Try to avoid the delay in boarding
A 13 hour flight must have roomy comfy seats . We were sardines in a can. Many of the passengers were overweight too which made them take more arm space. It was an uncomfortable flight.
Terrible experience when collecting bags, took an hour and a half to get our bags back at the Houston IAH airport. Not sure who's at fault, but not sure if I want to go through that again.
Overall everything was good,very impressed with good food and service from Doha to Atlanta
A quality of airline is determined on how they handle things when something goes wrong. My 1st flight was delayed by 5 hrs and I missed my connection. This was applicable to all connecting passengers on the flight. There was no communication on what was going on. It would have been helpful if somebody made an announcement that they are working on rebooking and asking us to be patient. There was a mad dash at the rebooking counter with almost 200 passengers crowding around 3 booking agents. There was no crowd management. The message I got from them was inconsistent as well. Just a total mess. When things go well, Qatar is a great airline, but when things don't go well... they absolutely suck. I had a 14 hour layover in Doha because of Qatar's fault and they did not provide hotel stay and I was business class passenger who payed top dollar for this shitty service.
They didn’t announce priority boarding at all. Needed to walk up and check at gate
Pros: "Great Crew.. clean, new flight. Everything works."
Pros: "Nothing really, seats were to close to each other and it was a painful flight for 20 hrs"
Cons: "Leg-space between seats specifically when the person in front of you reclines"
Pros: "Easy Boarding, nice crew"
Cons: "More vegetarian food options"
Pros: "The portion for LAX to Doha was fairly comfortable and crew was helpful.. they kept running out of meal options by the time they reached us mid flight .. Doha to Bengaluru portion was less classy— the TV/ remotes etc didn’t work well and overall service not as good .."
Cons: "Flight was cancelled and rebooking dealt with poorly"
Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"
Pros: "Crew was very attentive & met all my expectations."
Pros: "Crew was very friendly"
Cons: "The aircraft delayed taking off from Doha to Dallas"
Pros: "Friendly crew"
Cons: "No alcohol served"
Pros: "professional and courteous staff. Food is even better than a Lufthasa flights"
Pros: "The crew very good and helpful"
Cons: "The crew are well organised"
Cons: "Seat comfort was not very good.. and food was bad"
Cons: "We requested the wheelchair but it wasn’t provided"
Cons: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."
Pros: "Excellent Service and most friendly staff"
Cons: "Nothing was bad. But the food taste can be better"
Pros: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Pros: "Business class seats were comfortable."
Cons: "No WiFi, Poor list of shows"
Pros: "Flight services"
Cons: "We were supposed to fly on 04/04/18 but our Flight was cancelled due to technical problem"
Pros: "Flight was comfortable. Flat bed in business. Crew as such nothing great."
Cons: "Although the loading Zone was given as Zone 1, boarding was chaotic because the fround crew was incredibly inefficient. The announcement was totally mumbled and badly managed, Why cant the boarding at Cochin be organised like queues for each zone so that the passengers do not crowd in a mad rush near the gate as if the fliht will leave without them. As in Doha have different seating area for different zones and the ground crew should be trained to be firm to allow only passengers with boarding."
Pros: "All would have been good if there was no animal inside a 14hr long flight. Dog allowed to use restroom that passengers uses and it was a BIG dog in a controlled environment for a 14 hour long flight. Hugely disappointed with the pet policy of Qatar airways, especially for all the parents traveling with kids."
Cons: "HUGE DOG INSIDE A 14 HR FLIGHT FROM QATAR TO CHICAGO DISAPPOINTED WITH QATAR AIRWAYS PET POLICY"
Pros: "For the most part the crew were very helpful."
Cons: "Food quality and quantity."
Pros: "Generally courteous in-flight staff"
Cons: "Checking in, they asked for certain number of miles to upgrade. I offered it. Then at the last minute they came and said their system didn't accept American moles. For a daily if their system, they denied service to passenger. This is the second time with them. Last time when another airline missed connection and this time a ticket that I purchased. Doubt if I would, again."
Pros: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"
Pros: "Entertainment list were great."
Pros: "Excellent service from the crew. Flight on time."
Pros: "I like everything about the flight"
Cons: "Everything was ok"
Pros: "Wonderful airline! Very nice and friendly staff. I will fly with them again."
Pros: "The service and the food were amazing!"
Pros: "I had high hopes flying Qatar Airways for the first time but I suppose they are bound to have the same uncomfortable planes as everyone else now."
Cons: "I was annoyed that I could not put my carry on items in the bin above my seat. I was in front of the bulkhead so there was no other place to store my items except the overhead bin and the flight attendant took the space in my bin for some baby items she thought she might need for another passenger. I had to store my personal items away from my seat."
Pros: "On board crew are excellent."
Cons: "Ground staff requires training specifically on communication related to boarding. Travelers were confused as to what zone is boarding at a given time as there were no announcements. Pathetic boarding process."
Pros: "Crew, food."
Cons: "Lack of communication. Flight was two hours late from Boston to Doha. Not once were we told about the length of delay or what we need to do about connecting flights. And toilets were very smelly right from the start as it seemed that itinerary has seeped into the floor over time. And there were only two items as a main course and one of them in very small quantity. I was told that too many veg main courses were loaded by mistake and very few non veg."
Pros: "Food was great, good selection of entertaiment and movies, seat comfortable (even for economy class). Very friendly flight attendants. This was my first flight with Qatar and I'm now a big fan"
Pros: "flat bed business class seats"
Cons: "flight was delayed by more than four hours. as per the ground staff due to technical hitch but as per the pilot due to run way maintenance in COK. but there were other flights from Emirate, Jet, Ethihad all flying in and out without any issues, so doubt why only runway maintenance for QR.."
Pros: "Amazing airline with excellent crew and ground staff ever willing to help!"
Cons: "Food is not up to the standard. They make announcements that there will be snacks like sandwiches and ice creams, but they don't offer that openly. You have to ask for snacks. Now we, US citizens don't like to ask for food just so you know. The crew should offer. if we don't need the food, we can always say no."
Cons: "No entertainment"
Pros: "Good timing only"
Pros: "The entertainment was great."
Pros: "Good service and flight."
Cons: "Movies are the same since last six months. Business class place to keep the feet is too narrow when its flat bed. No space."
Beware of connecting flights as Etihad planes can arrive late, we had originally a 1.5 hour connection but on arrival 45 minute connection left which was still doable. They bumped us off the flight even though enough time to transfer. Transfer desk was unhelpful. Wanted to rebook us for 24 hours later, wasting our accommodation booking in the final destination. Finally after much stress and arguments they put us on a code share flight which needed a connection in another country and arrived 4 hours later. Not great experience.
I guess because it was a short distance we get into small unit but the seats were very uncomfortable, but an overall experience I will say that with make it some improvement to the seats and give them a little more of space it will make a difference
Horrible immigration experience at ABU DHABI. A lot of mismanagement.
Please keep the flight schedule. I missed connection flight due to delayed Abudhabi to JFK flight. I will reach home late by 15 hours. For outbound journey also, I got stuck at Abudhabi for about 8 hours on 13-14th November night. Very Bad experience!
Cons: "1. The crew from Abu Dhabi to Belgrade was appalling. As we touched down at Belgrade Tesla airport, and were still taxiing, many passengers stood up, opened up the overhead compartments, took out their carry-on bags (some were pretty big hard top) and left it on the aisle. The overhead compartment doors were left open and once or twice the crew at the back murmured them to sit on their seats and strap themselves. But neither did the crew come up to severely reprimand them nor did the passengers seem to care. IT WAS THE MOST SHOCKING EXPERIENCE in my over 25 years of flying. Terrible service on part of Etihad Crew. 2. We'd just an hour's transit in Abu Dhabi airport and there were numerous passengers still trying to disembark from the Kochi-Abu Dhabi flight, pass through security checks, walk quite a distance to the gate and then get on to the bus to board the aircraft. Strangely there was no Etihad personnel helping us to navigate through this absolute chaos. Many people, young and old, were literally running with their bags. Some of us yelled that we'd a short connection and then one of the ground staff tried to make way for us to navigate through the huge queues waiting for security. This process could've been managed infinitely better. Just imagine if there were elderly passengers or little children? 3. Food was terrible. I'm a vegetarian and usually Asian vegetarian is reasonably good. In this case the rice was poorly cooked (grainy), lacked any variety (anybody who's familiar with Asian food can assure you that there're amazingly tasty and healthy vegetarian dishes that can be prepared - if Etihad needs help they're welcome to contact me). I'm surprised by all this. Try Emirates and one can see the quality of the food. 4. We'd to collect our boarding passes at Belgrade airport. We've a carte de legitimation (CDL) residence card for Switzerland but it seemed obvious that the ground staff at Belgrade have no clue what a Swiss CDL looks like. My wife who's a South African national cannot obviously enter Switzerland without a visa but the CDL is a legitimate document and that should have been it. Further we'd been checked in from Kochi to Zurich (and our bags had been checked through to ZRH). It's obvious that Belgrade staff are poorly trained and it caused unnecessary waiting time (nearly 30 minutes) and senior staff had to be summoned to clarify. I'm terribly disappointed with the overall service of Etihad. I'll never fly through Belgrade for sure. It's horrible and the travel desk were not particularly helpful. In fact I'm considering never to fly Etihad again."
Cons: "Checking was slow at IAD and flight got delayed in Abu Dhabi and there was not good communication on delay."
Pros: "Timing immigration check in is good"
Cons: "Food was not up to the mark. Didn’t get what is promised"
Pros: "Flight was on time and arrived a bit early. Seat was comfortable."
Cons: "Check-in process could be better. I was in the baggage drop off line which was much shorter line yet it took a long time to get to the agent. Need more agents at the counter. Boarding could be more structured and efficient. Boarding by zone was not followed. Food was mediocre."
Cons: "It’s an old flight with improper seats and seating arrangements ..flight has dull ambience.the food menu most of items were same as of my losangles abudhabi flight .."
Cons: "meals could be improved"
Pros: "Timing was maintained"
Cons: "I checked in at Hyderabad and the check in staff were more than unprofessional. First they said my carry on bag and laptop bag should be no more than 7 kgs which was wrong. Later when I asked them to show the baggage restrictions, they went back saying it's okay. I had only 1 check in bag and it weight 1 kg more. I thought they would allow it since I had only 1 check in bag but they made me take out that extra kg and check in my carry on as second bag. Finally I asked for an aisle seat and they said the flight was full. But when I boarded the IAD flight I was rather surprised to see quite a few aisle and window seats. So rather than being a great experience, I would say it was a mediocre one because of the Hyderabad staff."
Pros: "I reached safe and the flight was smooth with minimal turbulence. I did not interact much with the crew but they did their job as usual."
Cons: "There was not enough non veg food onboard and no choices. Everyone was served vegetarian towards the end. They served lunch in the beginning of the flight and then I was literally starving after 5 or 6 hours until a fellow passenger told me they had some snacks at the back. There was no communication on that."
Pros: "I didnt have to catch a bus to board like how we did at Abu Dhabi"
Cons: "The boarding was done the most confusing way. Back to front when there were zones on each boarding pass"
Cons: "More protein in food"
Cons: "Never goingvto book flight with eithad again. Very bad customer service at the boarding. Very rude, very bad attitude, very unprofessional. They have given very hard time while boarding at dfw airport. Never going to go with this airlines again."
Pros: "Ample storage available in window seat. Window seat for solo business traveler is nice; private."
Cons: "Boarding very inefficient- rushed out of Premium Lounge to go to the pre-screening for return to US - finished and at the gate sent back to a nearby lounge with just enough time to sit down for a few minutes."
Pros: "Hard working crew. Kept the restrooms clean and very polite."
Cons: "Food was horrible and stale. Delayed flight due to baggage loading issue."
Pros: "nothing to like about. sorry i wont be taking etihad airways."
Cons: "poorest customer service. my family members, friends and myself wont be taking etihad flight."
Pros: "The service Chairs Entertaining screen Crew Food In my flight from cai to AUH EY 654 4AUG There's cabin crew guy I didn'tremmeber his name ,, he's really awesome and quite and polite and really want appriciate him He toke care of me because I was sick and he made everything for me to. Be comfort Thnx Etihad"
Cons: "Cramed. Bad food. NO CONTROL ON SIZE OF LUGGAGE ALLOWED IN CABIN"
Pros: "Etihad is my first choice for this run."
Pros: "Love, love the legroom in Economy. Much appreciated."
Cons: "Very comfortable. No complaints."
Pros: "Customer service"
Cons: "No complaints."
Cons: "Awful crew it was. They were non co operative to us."
Pros: "The crew were good and accommodating, this was the only positive."
Cons: "the Food is the worst ever, i had better experience on an economy class with a budget airliner. on the 4 sectors i had with Etihad, it was breakfast menu no matter what time it was and it was the same choices which had to do with a form of eggs. i opted not to be served. the plane is old, seat is not functioning well, entertainment screen was not touch and had to be operated with the remote which was not working. really it was a huge disappointment. may be Etihad reserve their good stuff for the European and American sectors. I will never fly Etihad business unless I have no choice."
Pros: "Everything was good."
Cons: "Flight got delayed without notice"
Pros: "Comfortable flight with smooth transit."
Pros: "Super short, but crowded flight."
Pros: "Food was alright, and they got my special requirement wrong at first, but then linda fixed it. The flight going to India was much better. Excellent airline thou."
Pros: "Staff in airport was very helpful. Lounge was nice."
Cons: "I did get to airport a little early and found Etihad staff did not arrive until 6pm. Might be nice to have a person or two available for early arrivers like myself."
Pros: "Crew are usually lovely and helpful with even the most difficult passengers."
Cons: "The food quality is sub par and the entertainment is not adequate compared to other Gulf airlines. I enjoy traveling and did not enjoy the quality of food and actually ran out of movies to watch on a 14 hr flight! I think their focus is on Business and First class. I like this airline so wish it wasn't so."
Pros: "The staff were great. Comfortable."
Cons: "Not much."
Pros: "Everything except food. But a little more wide seats will be appreciated."
Cons: "Every thing great"
Cons: "Nothing not to like."
Cons: "Cabin luggage with sensitive/delicate items were forced to be checked in for 2nd leg of the journey. Cabin luggage upon retrieval at destination was scratched/dirty and one glass item inside was broken. Recommend Etihad provides complimentary luggage wrapping to prevent such issues. Additionally, crew was unable to manage noisy kids, and a request for ear plugs was ignored. Recommend Etihad provide affected travelers with ear plugs to manage the noise, and that the crew undergo training to better manage problematic parents w/kids."
Cons: "They took a lot of time for check in .. although i made the online check-in"
Pros: "It got me from my home country to my destination."
Cons: "The movie selection was just mediocre...other airlines have much better (wider selection) & newer films. Also the flight attendants never woke me up for my 2nd meal, even though I very clearly used the sleep-mask provided that said "wake me up for meals" written in all over the front. I don't understand why this system was set in place if your cabin crew aren't going to use it...? Also did not like the mango custard -- was a bit weird. I'd recommend just plane/vanilla custard -- these flavors are much more widely appreciated by everyone. Mango is too quaint, even for those requesting hindu-vegetarian meals."
Pros: "Etihad airways is amazing! The business class is top notch, the flight attendants were wonderful and provided amazing service without even being asked. I would recommend this airline to everyone."
Cons: "5 hours of delay , change in gate ."
Cons: "The boarding and check in crew are terrible. They don't inform or check luggage policies during check-in and force you just before boarding to pay extra money for unknowing people. This was completely frustrating and terrible experience. If only the crew were knowledgeable and friendly. Customer service is really bad."
Pros: "I had a stress free flight everything was handled right on time, made for a good vacation. Everyone was very helpful. I would recommend Etihad."
Pros: "I thought that the crew working the flight from Abu Dhabi to Doha, was especially efficient, There is so little time to do all the things that they have to do, They however seem to do it well, and at the same time make it look easy."
Cons: "I do not like having to take a bus to and fro the terminal in Abu Dhabi. Especially when the connections are short."
Pros: "One of the best experiences I have had. The plane was well appointed with large restrooms. The crew was very attentive and the flight was very smooth."
Pros: "Etihad is an excellent airline. I had never flown them before. You are given everything that you need: pillow, blanket, excellent service and excellent food. The crew is very attentive. The flight was not full so you were allowed to take any seat that was empty so that you could stretch out. The entertainment options were excellent. For those interested, the alcohol was free."
Very uncomfortable plane and flight and saudia flights are always ALWAYS late, which is very annoying! Both my flights departure and arrival were late.
Cons: "The aircraft was an old one. Seats were uncomfortable, entertainment screen was nonfunctional, non of the buttons of the control stick worked, headphone connector ports were broken. Can’t say a single good thing about this flight."
Cons: "Crew’s were not professional enough"
Pros: "Was the crew amazing and overall was good"
Pros: "On time and quality of food"
Pros: "Going on time and arriving in time"
Cons: "Offering a simple snack"
Pros: "Nice and smooth"
Pros: "Connecting flight was late, which meant spending less time at the attrocious Jeddah airport"
Cons: "AV system was broken"
Pros: "Crew is great"
Cons: "Transport through buses to planes sucks big time. They know it. Not sure it'll change anytime soon."
Pros: "Helpful crew, comfortable seat with good leg space, tasty food, affordable price."
Cons: "Same RUH-JFK like service in DAC-RUH, RUH-DAC, JED-DAC. Since most of the passengers in these routes are low income labors in middle east, sometimes crews don't treat everybody well."
Pros: "The boarding was quick and organized. We actually took off 10 minutes earlier than our scheduled time. The crew were courteous and polite."
Cons: "The selection for the entertainment programs was not updated with the latest movies or comedy shows. Also, the classics like “Friends” only 10 episodes of one season!"
Pros: "Food seat comfort"
Cons: "My profile says vegetarian and I didn’t get a vegetarian meal! I was extremely disappointed because I was very hungry and was given a meal with meat! Please have extra vegetarian meals! Manager was told and did nothing to make it right. That was very disappointing"
Pros: "Crew were good"
Cons: "It was delayed in Jeddah and the seats are not comfortable at all (business class)."
Pros: "flight and crew was good comportable."
Cons: "zJeddah airport security people very very bad lazy no honor"
Pros: "flight was normal."
Cons: "luggage lost! what should I do?"
Pros: "EVERY THING WAS SMOOTH AND ON TIME."
Cons: "Departed at 1310 o e hour late and all that time insid the plane"
Pros: "Overall it was an ok night flight. language handling."
Cons: "Delays with taking off, arriving late. No entertainment."
Cons: "Delay for more then 5 hours!"
Pros: "I liked that there was an area for praying on flight. Also, I liked the food."
Cons: "My trip had two flights. The first one, from IAD to JED was the problematic one for me. I purchased the highest Internet package to finish some work on the flight. The service was terrible. I purchased 300MB for $25. I barely used less than 60MB in several hours of work because of terrible connection. Yet, when I complained to Saudia customer service, they insisted that there was no technical issue, refused to give me a refund, and did not even apologize. The transit in Jeddah's airport was terrible. The bathrooms are very dirty and smelly. In the return flight, we had an overnight stay in the airport. People typically need to sleep at this time. However, the airport was very crowded and, for so many people, there was not even enough seats to sit down."
Pros: "The aircraft was clean and the journey was comfortable. The choice of food served was excellent!"
Cons: "The transit at Riyadh. The airport and facilities were poor for international standards."
Cons: "It is a common practice for the flights to get a regular delay"
Cons: "The food.... The mixed grill was baaaaad No seasoning and meat looked black like roadkill Very poor quality control"
Pros: "Every thing good"
Pros: "On time, very nice crew and good entertainment!"
Cons: "Taking the bus to board the plane is not convenient"
Pros: "Excellent very happy"
Cons: "Security not organized took a long time"
Pros: "Service is excellent"
Pros: "Good food n movies, comfy seats"
Cons: "Rough bumpy flight with no xplanations or apologies from crew n interval btw connecting flights too short"
Pros: "The short transit time"
Cons: "The transit process in both Jeddah and Riyadh should be better organized specially for Elite plus members"
Pros: "Praying Area onboard"
Cons: "However the food was good, only two small meals about 10 hours apart!!!"
Pros: "My worst flight decision. Will never fly Saudia even if offered free. Terrible and stinky aircraft, ride cabin crew who struggled to understand basic English. Zero cleanliness."
Pros: "Getting off"
Cons: "The fact Saudia lost our baggage and makes any claim for it next to impossible. keep asking us to fill in irrelevant forms. The food was hideous, the toilers never cleaned and I expected a better standard and quality of every aspect of the airline. Ethiopian airlines run a better service and don't have their budget. Would avoid at all costs"
Cons: "There are no variety in the food menu."
Pros: "Food was good, the cabin crew were professional and friendly."
Cons: "The intro video said laptop charging is available however, the sockets supported only USB charging."
Cons: "There were a lot of mix ups with our visit about our passports"
Cons: "They change schudle and now i am going back and again they change the scedule the flight time is 18 hour and now it 31 hour and no one answer my resechudle."
Pros: "Much better than the Ethiopian flight I took all day"
Pros: "The crew were helpful The seats were far from each other The food was good"
Pros: "Everything was perfect! Its my first travel with saudia and found it very good!"
Cons: "Also, they do not have any compensation or do nothing to deal with my trouble"
Pros: "I would like to thank the staff of Saudia airlines at Dulles airport for helping me make my flight. I was late due to an accident on the highway and I didn't think that I was going to make my flight but the Manger was kind enough to call to the gate and tell them to hold the flight open and that I was coming. Also the TSA agent that rushed me through the line. The staff on the flight was very nice and helpful."
Cons: "I wish the headphones were handed out earlier during the flight."
Pros: "keep up the good work."
Pros: "Forbid is snack for the first three hour delay, then announced a 15 hour delay.. And passengers to hotels"
Cons: "Thier is no organized process for handling flight delayS, Jeddah airport is the worst terminal to depart from never the less have a flight delay at. Passport agents don't know what to do in a reverse process Not enough seats available for passengers to sit on in the terminal ended having me my wife and four children regretting traveling."
Pros: "Good service on the plane"
Cons: "The flight delay 3 hours. Without giving reasons"
Lack of announcement during delay in deplaning in Delhi
Good check in attentive crew and quick delivery of baggage
Flight got delayed and was declared before half an hour. It’s not fair with those who are loyal with Indigo.
No one seemed to bother about the pandemic and moreover no one checked if the passengers are fully vaccinated or not. Not a single pandemic rule is being followed.
we have three Returned Air Tickets, Printing charges of Rs. 600.00 was charged on 26.11.2021, through my credit card, for printing of my Air Tickets, at Rajkot. Whereas no charges were Levied from Chandigarh Indigo Flight and Delhi Air India flight On 22.11.2021. Please arrange to refund in my credit card account. An early action is highly appreciable and inform me accordingly Regards N K Bansal 9417555246 NARESHBANSAL115@gmail.com
Pros: "Seat felt very uncomfortable and as though it was about to break! Very cramped."
Pros: "Basically nothing"
Cons: "They should do announcements properly, and the crew attitude is awful."
Pros: "Budget Indian airline so was good. Good crew .Bus on and off tarmac , Basic food and paid for but fine. Good legroom in XL seats and std seemed ok too compared to some Australian airlines .Was on time so thats all that really mattered"
Cons: "I got sick so I had to leave India. I tried for 5 days in a row to cancel this flight but the cleartrip.com website is just a bad labirinth. You are not able to cancel the flight from mobile( when I was in India), you are not able to access the website from Europe."
Pros: "we lost our bags"
Cons: "we lost our bags"
Pros: "Punctuality, cleanliness and the professionalism."
Cons: "No comments."
Cons: "Denied boarding. Needed to make it to another flight in Mumbai airport. Need a visa just for transit to my next flight. Disrupted all my travel plans. Had to buy new tickets. Would like a full refund."
Pros: "Punctuality, cabin crew and cleanliness."
Cons: "Check in at Mumbai needs to be better coordinated."
Pros: "Always ahead of scheduled arrival in my last few flights. Love it"
Cons: "Nothing I didn't like"
Pros: "Professional and on time. 2 best things about Indigo"
Pros: "Crew was good."
Cons: "Seating could be better. the cushions would come off"
Cons: "Flight delay was not communicated timely"
Pros: "We arrived"
Cons: "The flight was an hour late on departure pushing the international flight timeline a bit too narrow."
Cons: "Long delay in getting bags in Hyderabad. Turbulence in the air"
Cons: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."
Pros: "On time, comfortable seats, friendly crew."
Cons: "Waited close to an hour for collecting baggage at the terminal"
Cons: "Could have been on time"
Cons: "Legspace for passengers"
Pros: "Crew was friendly and caring towarda a patient."
Cons: "Delayed by 30 mints"
Pros: "Efficient check-in and boarding."
Cons: "Wanted something from onboard catalog. I asked Air hostess for it and she didn't bother to bring me the item."
Pros: "Well managed. The crew always had a smile on them and seems to be very helpful."
Cons: "The crew was requesting to use the toilets at the rear of the plane whereas the one on the front were used by them. That’s totally unfair as there are more passengers than the crew and customer being the passengers should be given more access. The Indigo management should make sure this issue is being taken care of."
Cons: "Lost my luggage due to mistake at check in desk"
Pros: "Overall cleanliness and service"
Pros: "Very smooth trip. Efficient control"
Cons: "Boarding was late so flight was 20 minutes late at Delhi"
Pros: "Cabin staff very efficient and pleasant. Very punctual flight times. What food I purchased was fresh and reasonably priced."
Cons: "Seats were a bit hard"
Pros: "It started on time and landed before time."
Pros: "What a great airline! On time, safe, good service, and really cool brand."
Cons: "Limiting the free baggage allowance to 15 kg is quite difficult to meet when you are a foreigner visiting India. The cost for extra weight is very expensive."
Pros: "The airline was just fine."
Cons: "I was charged $100 for a checked bag when I was told by the airline that I could easily have two free checked bags with the fare that I paid. When I tried to get a hold of Kiwi I got no response. Also, the airline wanted another credit card number which was not mine. It was a very frustrating experience at the counter. Kiwi has questionable practices"
Pros: "Tried checking in and airline didn’t have my reservation. I had to buy Another ticket to catch flight. Don’t know if it’s Kayak or airline flight. I will be emailing parties for compensation."
Cons: "Having to buy another ticket as someone dropped the ball."
Pros: "It was delayed by 1 hr. There was also rats and mosquitos in the airport and only one option for food and drink that wasn’t very good. But aside from that once one the flight everything was fine."
Cons: "The flight was delayed repeatedly, so I never got on board. I drove to Delhi instead to catch my flight from there. Indigo made no arrangements to help anyone get anywhere that I could see."
Pros: "Nothing much. Typical low cost airline with low level of customer care and interaction"
Cons: "I have already stated what I felt."
Cons: "i arrived with 45 mins as requested. Their staff an utter shambles that I feared I miss flight. By that time they said too late (even tho I had time but they didn’t know what they were doing) had to pay an extra £60!!! For their bad management and wait extra 4 hrs!"
Pros: "The extremely helpful crew. Helped me onto the bus and carried our bags. I was also escorted down the ramp."
Cons: "No refreshments available for the return flight."
Cons: "I did not like the fact it was delayed. I had to pay for an additional flight to get to coimbatore to fulfil my commitments."
Pros: "Time keeping and professional experience"
Pros: "Staff and service. Efficient travel time."
Cons: "Noted a difference in passenger type on this flight. Some were rather demanding for the crew members in that some passengers did not adhere to safety protocols. Staff handled the situation in very professional manner."
Boarding announcements could have been better Entertainment is dated
tv screen not working charging port not working seat not reclining completely staff having dont care attitude.
The entertainment screen didn’t work at all throughout the flight.
Most of the tv’s are not working. Very poor responses from the air hostesses
Choice of movies were not that much.
I will never ever travel in Air India. Worst air travel!!!!
Good: The quality of the food served was very good and most of the crew were nice and welcoming. Bad: The aircraft seems very old and unmaintained, most of the entertainment systems didn't work. The food trays are broken and wobbly too, making the food served very vulnerable from falling over and making a mess.
Tha airplane interior is falling apart. TVs don’t work
Bad seats, worst entertainment, crew okay, food not sufficient.
The plane is a disaster. Extremely old. Nothing works. No tv. Chairs doesnt recline. Food is disgusting. I need my money back !!
Cleanliness even in Business class- could have been better/ Toilets need upgrade! Excellent Crew
My wife old she can not get wheelchair ? She have walking problam also bag transfer very difficult because we are old ? I am not try to fly air India ? Kantilal
It was very poor standard of service.most of the attentive were rude. The food was not at all with international standards. The food menu was like Indian village food. Even older people and kids all they have to walk to the food cabin and ask them to get a coffee or tea or juices. No service. I will never fly again with Air India
Worst experience never choose air India
Cons: "Seats were horrible, Tv was broken,"
Cons: "The headphones are not working"
Cons: "Crew sounds mean and lies often Why do they have to lie???"
Cons: "Seats are not very comfortable. Flight status did not show in the seat monitors."
Pros: "Nonstop and quick way to get from Chicago to India. Good connections from Delhi to the rest of India's metros. Easy connecting flights with great support by airport personnel to direct you to the right place."
Cons: "The crew seems disinterested in serving the cabin. Other than the 3 planned meals they seemed genuinely irritated or uninterested in serving anything else or making themselves available. The food options on such a long non-stop were woefully inadequate and the food served was sub par."
Pros: "Crew and food were good. Toilets were clean. No complaints"
Cons: "Headphones were not working properly."
Pros: "Flight reached 25 minutes early"
Pros: "Good service - food/beverages etc"
Cons: "The plane was 4 hrs 30 mins late. Air India did not inform us what was going on. It is unacceptable that a flight would be delayed like this on a day with normal weather and between two major cities. One more reason to privatize it."
Cons: "Old aircraft. Seat cushions were not comfortable. They were hard & kept sliding out. Arm-rests were worn & looked dirty. Toilets were very dirty midway through the flight & werent't cleaned."
Cons: "Food was not cleared in a timely matter. The quality of food was not good, the flavors were just simply not up to standard compared to other airlines. Also they consistently did not have a non-veg option, how is that possible in this day and age?"
Pros: "Size of the plane and leg room"
Cons: "Food and entertainiment"
Pros: "impressed with air india - thank you. dreamliner plane was so spacious, seats reclined a lot which made flight more comfortable and had great entertainment system. crew were friendly and courteous."
Cons: "food could have been more tastier"
Pros: "My flight status from Cochin to Mumbai was being flexed around but was assured that I will get my connection at Mumbai ,Having to wait in COK for long time I requested a to give me a lounge facility and was refused so had spend nad took lounge around 7.30pm BUT AS i WAS SETTLING DOWN AROUND 8.OOpm CAME AND TOLD THAT i WILL NOT GET MY CONNECTION AS STATUS WAS PUT AS INDEFINITE DELAY AND WAS TOLD TO TAKE ANOTHER FLIGHT TO CONNECT ai jfk FKLIGHT WHIC IS ABOUT 100 MILES AWAY FROM MY DESTINATION AND i DEMANDED TRANSPORTATION AND THEY AGREED BUT BY THE TIME THEY CAME BACK WITH NEW BORDING CARD i WAS DRAGGED TO SECURITY FOR ANOTHER CHECK AS MY BOARDING CArd is changed. Then they virtually dragged to Delhi flight as it was already to take off Lo behold my seat was between two heavy set peple I had to squeeze and stay squeezed for about 4 hours till i reached Delhi , By the time I reached Delhi I was a nervous wreck, Flight from Delhi to JFK was a tad better and the in flight service crew were very good."
Cons: "Except the flight service crew and food on delhi -JFK sector all were bad . In the nake of entertainment they had movies and 90% of it was not full movies .their remote were not working and had fight to coax the touch screen to work Over all I would give them 1 that because of food and servbice crew ."
Pros: "Food was decent in quality and quantity Check in was smooth"
Cons: "Poor on-boarding Pathetic quality of the aircraft No entertainment Will mostly never travel on this flight again"
Pros: "New plane - dream liner (787) so the video worked! Overall flight was on time - staff was very helpful with my excess baggage as I enroute to international flight"
Cons: "The front pocket was not cleaned so tissue was still in there"
Pros: "Efficient and good Food service"
Cons: "The airport have no few facilities. Do not come too in advance."
Cons: "When waiting for the bus to take us to the airplane, there were no signs which stated when the bus would come, which flight it was for. We had to constantly ask people and felt like we would miss the flight."
Pros: "We flew from kochi to chennai today,similar to our experience during our flight to Kathmandu we found ground crew were very patient,pleasant and courteous and air crew also very Helpful."
Pros: "It was a nice flight and crew were also good."
Cons: "Entertainment system didn't work in economy or business class. 14 hours is too long for that."
Pros: "There were no line no priority during boarding from Abu Dhabi also most people have difficulty during up and down by stair, no jetway."
Pros: "Food , perfect timing , very comfortable even in economy , very friendly staff"
Cons: "Nothing to mention here . . Need to type 50 chars"
Pros: "The flight was on time and reached the destination about 20 minutes early. The snack was decent and the legroom in economy was not too bad."
Cons: "Overall good experience being a non stop straight flight"
Cons: "Entertainment services not working. Very disappointed"
Pros: "I liked flying on the Dreamliner."
Cons: "The food was substandard."
Pros: "The process of checking in and boarding was smooth and fast. The crew was profesional and looked profesional."
Cons: "As a sugestión I would encourage the crew to smile a bit more."
Cons: "The entertainment system was down. It was very hard to travel with kids with no movies on board. Crew members were rude! I called for service 3 times before someone showed up just to yell at my son that he is playing with call lights. I was extremely mad."
Pros: "Checking process was easy.Staff was courteous"
Cons: "Flight announcement was poor need to change speakers"
Pros: "The veg meals were good and liked the baggage policy"
Cons: "in-flight entertainment offerings were very limited and not always operational"