Pros: "Amazing crew, seats were super confortable. Overall top experience !"
Pros: "The crew was very good. Seat was comfortable."
Cons: "Running water in the bathroom."
Pros: "The crew was v good"
Cons: "The seats and boarding staff"
Pros: "Amazing service. Incredible comfort."
Pros: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Cons: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Pros: "Attentive and efficient"
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Pros: "Nothing as such"
Cons: "Was in 9D both USB power and touch screen not working ."
Cons: "Excellent service !!!"
Pros: "Everything was GREAT!"
Cons: "The flight is too long"
Pros: "Departed on time. Courteous staff."
Cons: "I had a continuing flight in first class but was not allowed entrance to the first class lounge."
Pros: "They flight"
Cons: "Complementary hotel for long stops"
Cons: "Many of the entertainment systems were broken."
Cons: "Food and seat comfort could be better"
Pros: "The airline was helpful even though the flight was delayed"
Cons: "Doha to Washington plane was an old plane where entertainment system did not function properly, seats did not recline etc. Emirates A380 is a lot more comfortable plane."
Pros: "Too tired after almost 24 hours traveling. No complaints."
Pros: "Nice airplane, great crew."
Cons: "Beef stroganoff was terrible"
Pros: "Boarding was smooth; Plane was clean; Flight departed on time;"
Cons: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Pros: "Excellent service. Excellent quality of food."
Pros: "The treatment"
Cons: "It was too late"
Pros: "The friendly hosting of the crew and the clean and tidy of everything the food was delicious hot and cean"
Cons: "The alcoholic drinks on the craft had to be banned for sack of God"
Pros: "The crew service"
Cons: "The cost of internet access"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Excellent service from the crew. Flight on time."
Pros: "Crew welcomes"
Cons: "Bad takeoff and landing"
Pros: "Service great and on time"
Cons: "Lounge in Cape Town was bad."
Pros: "Again, the crew were top notch"
Cons: "Comfort and available entertainment were so-so"
Pros: "the flight was comfortable"
Pros: "Crews and quality of food was great"
Pros: "Crew had amazing customer service with a badly serviced plane"
Cons: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."
Pros: "I can understand what kind of flight it was because it was a small plane"
Cons: "Bad smells and an old plane i hope you will change the plane to another better one"
Pros: "SPECIALLY THE CREW SERVICE EXCELLENT"
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "Good timing"
Cons: "Evry thing"
Cons: "Still stuck in Doha! Flight hasn't happened yet!"
Pros: "Easy flight. Great food. Friendly crew."
Cons: "Flight was late."
As usual excellent trip ✈️
Cons: "Very good experience in economy class. Complimentary meal. No hassle with carryon bags. Would definitely fly again."
Pros: "Every thing great thank you"
Pros: "The crew was very polite and respectful. The space between seats was just tiny."
Cons: "It could be better if they serve lunch or brunch instead of breakfast since we had 5 hours flight"
Pros: "Professional staff."
Cons: "I couldn’t book an additional baggage neither select my seat online, although I tried several times and even contacted directly on the telephone the travel company also several times"
Pros: "The crew were amazing, beautiful flight and super landing"
Cons: "Keep it up"
Pros: "Everything was as expected. Felt like there was more leg room than other economy flights."
Cons: "It was a short flight so I can’t complain very much. The food was underwhelming."
Pros: "I liked it Being a direct flight and the quick boarding"
Cons: "Food seems to be getting worse and entertainment sound quality is very poor and selection of movies is also poor"
Pros: "Great food, big bags of peanuts, great entertainment options with high quality earbuds provided."
Cons: "Standard legroom seats that move forward if you recline- meaning if you are tall you cannot recline"
Pros: "Quick boarding, no hassle, great crew"
Cons: "The food isn’t interesting, but that’s okay for a short leg"
Pros: "the crew were so friendly. the food was good."
Pros: "Very spacious and new aircraft from MEA. What’s more, the captain landed the plane exceptionally smoothly but that’s no surprise from coming from that airline."
Pros: "Rapid transfer from airplane to the airport at arrival"
Cons: "The bread was not fresh and the coffee was cold"
Pros: "Stewardesses are arrogant No entertainment And food is merely acceptable"
Cons: "Stewardesses are arrogant No entertainment And food is merely acceptable"
Pros: "The only direct flight between my base and destination"
Cons: "Inflight lack of maintaining clean toilets - food quality needs improvement and entertainment is very dated"
Pros: "Time and duration of flight"
Cons: "Price of ticket"
Pros: "Straight flight"
Cons: "Good was mediocre"
Cons: "As above Im asking for compensation later on with official email for all my loss"
Cons: "the entertainment is limited"
Cons: "Lights on No air Hard seats"
Pros: "Everything. Crew, Cockpit pilots, timing, comfort, food, All."
Cons: "Nothing to report."
Pros: "Lots of extra space. Good movie choices. Headphones provided. Thanks for everything"
Pros: "I made it to my destination and back safely and affordably"
Cons: "Passengers were so raucous...letting their kids run around, scream, throw things...flight attendants did nothing and of course their negligent parents ignored them. As we exited the cabin I was appalled by the amount of trash. Totally gross."
Cons: "FROM ALL THE PLANE'S PASSENGERS ONLY MY LUGGAGE DIDN'T ARRIVE ! AND IT IS A DUFFEL BAG VERY VERY DISAPPOINTED. NO RELAY IT WAS A DIRECT FLIGHT"
Pros: "It was a great flight"
Cons: "Upon arriving to the airport I was informed that they had cancelled the booking for no reason. I had to buy a new ticket at the airport for double the price. Now I am concerned about my credit card information being on such an insecure website."
Cons: "I had a problem with my business class chair.. it was stuck... and same for the tv later than ..."
Pros: "Too many children. Extremely noisy. And the second leg was delayed"
Pros: "All went smooth. Check-in staff was courteous and focused. Often they are chatting and not paying attention to the passenger. Boarding went smoothly. Cabin crew was attentive to requests and pleasant. Captain gave all flight information clearly - no mumbling. The entertainment system worked well. They shut it off too early though, compared to other airlines."
Cons: "The food. MEA had higher meal standards."
Pros: "I like the airline and the crew generally. They are very professional and try to be as efficient as.possible with is"
Cons: "All the food they offer has fish or meat in it. Even the salad. I understand that a vegetarian option should be requested in advance but those often end up being steamed vegetables. I am fine skipping the main course but can the food around including the salad not have fish in it."
Pros: "everything is very good"
Pros: "A better food More entertainment varieties Wifi"
Pros: "Loved the uniforms of the flight crew. Classic. Vintage and professional and the staff embodied their uniforms."
Cons: "The seats were a bit to close and made me feel crowed."
Pros: "The flight was very comfortable , taking off and landing were Excellent , didnt feel at all any bumping againt runway"
Cons: "Cant say much that i didnt like it but there was a chewing gum left on the duty free guide book was left there and Passed unnoticed by cleaning staff"
Pros: "It is one hour faster flight then others"
Cons: "No safety instructions displayed Some of the flight attendants where rude Food is not good"
Cons: "Luggage services was extremely irresponsible in returning my lost baggage from Heathrow."
Cons: "On the counter they have to checked all baggage weight they give hard time on the boarding time to costumer"
Cons: "No sweets were served in any meals. Not even a chocolate candy."
Pros: "Flight from Abu Dhabi to kolkata"
Cons: "When I was checking in in Nairobi The lady was rude and unfriendly I have never experienced such behavior from any airline stuff"
Pros: "Both planes had USB ports for charging phones. Food was better this time."
Cons: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Pros: "Punctuality of Eithad Airways,cooperative staff and smooth process"
Cons: "Checking of irrelevant documents"
Pros: "Crew is friendly"
Cons: "Everything else"
Pros: "On time, confortable flight. Love the A330 seat arrangement."
Cons: "Boarding a bit chaotic at Abu Dhabi airport and there was no electronic display indication at the gate that it was the flight to Beirut."
Pros: "The flight was comfortable even though it was full. Punctual too."
Cons: "Not able to check in on line. Had to queue for 50 minutes at the check in desk. The passport control was almost as bad . I arrived at the airport 1 hour and 45 minutes before departure. By the time I had check in and pass through passport control and security it was just 20 minutes until flight departure time"
Pros: "The crew was very good and made overall ambience very friendly"
Cons: "The seat alloted to me wasn’t comfortable neither pushing it behind was a struggle left me with pain in my shoulders"
Cons: "The smell inside the flight"
Pros: "Crew was so nice"
Cons: "Food is so bad"
Pros: "The crew were very good and attentive. Fight in both directions was smooth and very comfortable."
Cons: "In both directions, check in took forever and I was unable to check in online beforehand. The first flight, I waited 1.5 hr (perhaps that is the general experience from JFK) and in the other direction, at least 1 hr."
Pros: "It was a smooth flight."
Cons: "No entertainment but only slightly over 1:30 so it wasnt that bad. Someone stole my cell phone and Vapor between Manila and Kuwait after my hand carry bag was checked in."
Pros: "Leaving the aircraft."
Cons: "As far as I'm concerned, this is the worst airline I've ever flown. We got stuck with $350 in baggage fees, because a clause stating that we were not allowed a check-in bag was buried in the fine print for our ticket purchase. The website was not working prior to our return flight, and if it had worked, we would have been able to get at least a discount on this outrageous fee. But , despite this, (we took a screenshot) the counter staff in Abu Dhabi would not give us the discount. A baggage fee for $350 dollars for one bag? There is word for this. Thievery."
Cons: "Plane was not comfortable and looked dingy. Food was awful. Service was subpar."
Pros: "Nothing compared to other airlines especially emirates airline which was amazing and reason we flew etihad thinking it will be same experience."
Cons: "Everything especially the small seats with tiny aisles like American Airlines. I was shocked with etihad compared to rest of Airlines from your country. We were very impressed with Emirates so the complaints and comments are compared to the best I have seen and not typical Airlines."
Pros: "Crew were awesome, food was amazing"
Pros: "Spacious. Good food. Courteous most of the time."
Cons: "A little chaotic during the boarding process. Would benefit from addressing issues before boarding as the flights are usually full rather than waiting till boarding time."
Pros: "Window seat for solo business traveler is nice; private. Crew were very attentive; and supportive when discovered a friend was booked in business on the same flight."
Cons: "Etihad no longer providing pajamas to change into for long haul flights when you'll inevitably be sleeping. There's no bedding provided to make the hard seats more comfortable for sleeping. Need more storage for personal items."
Pros: "Seat space"
Cons: "From Washington to Abu Dhabi was terrible small sweats less room for leg's."
Pros: "Nothing special"
Cons: "The flight crew was rude."
Cons: "The worst airline experience overall. AVML food was requested but I have never had worst food than on this flight (ever in my life). The crew to abu Dhabi was Ok but I had the worst experience ever on the flight to Ahmedabad. I actually got yelled at by an air hostess because I accomodated an elderly couple to sit togather and I sat on next seat over. Not a common sense airline. The Abu Dhabi airport was hot as hell. Yes, inside the airport terminal was super hot, close to 90 degrees.... Emirates is far superior Airline than this."
Pros: "Professional crew. Looking good"
Cons: "Food was horrible. First of all, we didn't get what we had requested. On top of it, whatever they had provided was substandard. Especially whatever they had given as sandwich."
Cons: "they didn't provide wine service"
Pros: "I managed to find a MUCH cheaper deal through Kayak, cheaper than directly through the airline (£200 cheaper in fact!), which was a great start to the trip. I was emailed a confirmation that my booking had been accepted through the airline within minutes, and it was easy to workout how to check myself in. Then I had zero hassles on the flights, so I'm really pleased with the service. I was even lucky enough to have a whole row to myself on both of my flights from England to Australia, which on a +24hr flight can be an absolute godsend. Staff were all friendly even encouraging us to move to alternate seats given there was sufficient space. The air crafts were tidy and it was easy transitioning from each connecting flight. Absolutely no hassle at all."
Cons: "The only points were that the inflight entertainment from Manchester to Abu Dhabi was a tiny step below standard but great choice in terms of films to watch, my second flight was on an A380 so there was an obvious difference in design standard between the 2 planes making the first flight less desirable, and the food was OK at best. On one of my flights I didn't eat the heated meal, any sides and only ate some of the dessert given the flavour was quite poor. An airline could do to raise the taste bar standard."
Pros: "Etihad was efficient and punctual, as expected."
Pros: "I never ever going choose and recommend any one for the airline"
Cons: "every thing else"
Pros: "Best flight ever"
Cons: "Custumer care"
Pros: "I didn't like anything"
Cons: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Cons: "The food was lacking. Even though it's a short flight they could have offered more than a muffin and a yogurt."
Pros: "The food"
Cons: "Flight was delayed. Wait,wait,wait. Overnight stay in a HARD AIRPORT CHAIR."
Cons: "Entertainment didn't work on my seat at all. Crew started becomes delayed in responding to the call button and didn't offer good options as substitute."
Pros: "For the price, its good, Entertainment system is really good, also its` good for the quick flight.Flight is always On time!"
Cons: "Staff is not super welcoming, looks like they are forced to serve the economy class, you get what you pay for, Also its super crowded."
Pros: "That we arrived safely"
Cons: "The seat in the exit aisle was too upright and very uncomfortable. After paying for the exit row seat I expected a more comfortable chair. We were stuck in Abu Dhabi for nearly 2 hours on the runway waiting for take off even though all passengers boarded early."
Cons: "Was to crowded & bath room facilities are very less"
Pros: "Business lounge was out standing"
Cons: "Small duty free shop"
Pros: "flat beds"
Cons: "recliner seats in buisnes class plane between pakistan and abudahbi"
Pros: "In general we had excellent services. Keep it up!"
Cons: "Nothing specific."
Cons: "i did not get my luggage yet"
Pros: "Food & Upkeep of aircraft"
Cons: "Your association with Aer Lingus"
Pros: "I got sick, and I felt faint and and nauseous. When I told a member of the crew, he took me back to the galley and let me lie with oxygen until I felt better. The rest of the crew continued to check on me the rest of the flight."
Pros: "The pillow that cradles your head and neck! I've flown with many international airlines over 20+ years and Etihad is now my number one choice. It seems to really think about passengers' comfort. I also enjoyed watching documentaries on fashion designer Michael Kors and singer David Bowie."
Cons: "Flight attendants were polite but one told me, "You should put the tray up." I suppose she was thinking in French, where people say "il faut faire…" To an English speaker "you should" doesn't sound soft. I think the flight attendant wasn't aware of the nuance in English. Everything else about her was courteous, and everything else on the flight went smoothly. I would recommend Etihad to anyone."
Pros: "Flight attendants were very good."
Cons: "Toilets were not working and toilet water over flowed and entered into the cabin - a dubious first!!! Check-in crew at Abu Dhabi was horrible. Add more Telugu movies for flights to Hyderabad."
Pros: "New plane Boeing 777"
Cons: "Long line for boarding"
Cons: "The aircraft was an old one. Seats were uncomfortable, entertainment screen was nonfunctional, non of the buttons of the control stick worked, headphone connector ports were broken. Can’t say a single good thing about this flight."
Pros: "Flight was canceled without notice"
Pros: "Smooth trip"
Cons: "The electricity plug was not working so I couldn’t charge my mobile although it is a new plane and the hostess tried his best but no luck"
Pros: "Seats weren’t comfortable"
Pros: "Nothing i liked"
Cons: "The departure time"
Pros: "On time and quality of food"
Pros: "I and other passengers of karachi decided that we will never book saudia arabia airline outgoing flight was quit better but inbound flight was worst than ever even saudia arabia refused to give airport meal in 6 hours stay to the people of karachi"
Cons: "Arabia air should fly on time and give same services as western cities to the flight of karachi Bording must be efficient all the girls are bad mannered on boarding counter"
Pros: "Nice and smooth"
Pros: "Great crew and staff. Great service"
Pros: "Not on time the flight. Delay 30 minutes"
Pros: "Coffee was excellent."
Cons: "My luggage could have been on my same flight. There were 3 notifications about the flight being delayed for no reason. A computer glitch delayed the flight from departing as the crew had to manually check the passenger manifest. We arrived late into Jeddah and almost missed our connecting flight."
Cons: "It would have been better if the crew were bit courtesy towards the passengers They treat passengers annoyingly when we requested beverages"
Pros: "Onboard crew , food"
Cons: "Work on timming (3 hrs delay),, plane is old do not reserved change seat , entertainment is not functioning"
Pros: "Ok food, great service by attendants, great entertainment selections. Also recommend giving a meal schedule to passengers to time their rest more knowledgeably."
Cons: "Drinking Water more easily available for passengers k thru flights. Also work with airports like Riyadh to offer truly free WiFi, not one requiring a SIM card in country. Most international travelers are unable to use the WiFi because of this asinine setup."
Cons: "They way of handling it, I had no choice but to use Saudia(domestic flight)"
Pros: "The in-flight service was great. The flight crew was polite and courteous. Overall, the flight duration from Jeddah to NYC was bearable."
Pros: "Check in was smooth"
Cons: "My profile clearly states vegetarian and I didn’t get it again Food is horrible No in flight entertainment The lady next to me got her meal 20 minutes late Passengers out of control during taxi to gate and crew does nothing"
Pros: "The aircraft and crew was ok..overall"
Cons: "The jedah airport is to small, somany people..hard to find tge nice place to wait..since my transit iss 4.5 hr ...need more woman toilet.. i am abit worry about my back..cos my transit is 10.20 in there hope i can find a nice place to sleep"
Cons: "Our baggage left in Jeddah , flight delayed 3 hours because of uncertain reason for us"
Cons: "No thing"
Pros: "The crew dosnt know how to deal with passengers Need more trining"
Pros: "The AC was great"
Cons: "Jedda airport Boarding"
Cons: "After preparing for take off, they announce technical problem they promise to change the airplane. But they take us again to transient security to check again. They Sealy our trip 5 hours. No body take care of us. No food no body talk with us. We asked them when the flight start no body knows. My daughter got back pain. There is no emergency room. The staff of the trip not good."
Pros: "The customs at the end were exceptional. We have never made it thru so fast. Things have been improving at the South Terminal of Jeddah airport."
Cons: "No alcohol is served:("
Pros: "Clean , comfort , helpful"
Cons: "The flight was not on time . Been waited for for more than three hours late for no reason . Thank you"
Cons: "Security check at entrance leading to delay over 2 hrs"
Pros: "Praying Area onboard"
Cons: "However the food was good, only two small meals about 10 hours apart!!!"
Cons: "The checking crew at checking kiosk...didn’t know what they were doing when it came to visa permits or airline employee benefits."
Pros: "Very good service and in time"
Pros: "Food was good, the cabin crew were professional and friendly."
Cons: "The intro video said laptop charging is available however, the sockets supported only USB charging."
Cons: "Poor catering services. I was starving whole 21 hour flight from Dhaka to NYC. They don’t sever enough meal to passengers so avoid this airline"
Pros: "Always KUDOS as SAUDIA attendant crew is always smiles and quick excellent service. Pilots always greet on and off the flight, I am sold on Saudia. Take it from me, 3200 flights since 1969 and I still coach-it for the comradery and extra efforts that other airlines forgot a decade ago."
Cons: "Delayed flight, departure time on airport screen was not correct."
Pros: "Delay of 3 hours from LAX which also caused us to miss our connecting flight. Added many hours to an already long trip"
Cons: "Flight is delayed too much!!!"
Cons: "Delays for both flights. Very late luggage handeling. It more than an hour to get my bag."
Pros: "Comfort, service."
Pros: "They are really improving"
Cons: "They were telling us about the entertainment and when we took off they switched it off"
Pros: "Every services are excellent."
Pros: "The crew members were very friendly and quick to respond."
Pros: "Seat spaces & fast check in."
Cons: "Not that good food & entertainment."
Pros: "The crew was accommodating, providing pillows and blankets and friendly service to all."
Cons: "There was nothing not to like about this flight. All went well."
Pros: "The plan is new with electricity plug and USB port to charge your gadgets."
Cons: "Food was very bad, meat plates finished too soon"
Pros: "There's a dedicated place to pray on the flight. You don't have to jump in loops like in other flights"
Pros: "Great crew, Food."
Cons: "Reduce baggage charges."
Pros: "Crew. Comfort."
Cons: "reduce baggage charges."
Pros: "Comfortable. Great crew,"
Cons: "Reduce baggage charges."
Cons: "Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner."
Pros: "nothing really"
Cons: "entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed"
Cons: "Airport Addis Ababa is chaos."
Pros: "Crew is friendly."
Cons: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
Pros: "Very good,on time good service"
Cons: "Better seats on business in boing 737 800"
Pros: "Crew was good. Aircraft was fresh and clean."
Cons: "The movie selection is very mediocre"
Pros: "The crew was great. Extremely accommodating for families."
Pros: "The staff was nice and helpful"
Cons: "We were so extremely delayed"
Pros: "the flight was very nice and I thank all the crew for their kindness."
Pros: "Everything was great."
Pros: "Again excellent service"
Pros: "Everything was to my satisfaction."
Pros: "Attendants were courteous and the spacing is better than some airlines, but that’s about it."
Cons: "Check in was a disaster: no logical control of 100s of people; delayed on the tarmac for 1:45 for a “minor technical reason” that apparently had nothing to do with the actual operation of the plane that prevented me from making my next flight. Food was terrible. Flight attendants could have been more helpful about my missed connection."
Cons: "Flight was overly delayed - as a result I missed my connection to Capetown and endured a lot of feeds in cancellation of pre-planned trips. Ground staff in Mumbai and Addis Ababa were awful. Mumbai staff was rude and inconsiderate. Addis Ababa team does not even make eye contact when talking to passengers. I could not wait for this travel to be over. Aircraft was mediocre.. During boarding, they don't seem to care about Priority passengers - despite my status with other Star Alliance carriers. Not sure I will fly by Ethiopian again."
Pros: "The staff was very kind."
Cons: "Flight was uncomfortable. They forgot my food and drink. The attendant sneezed on me without covering her mouth, my tv didn't work. The plane was dirty. I asked to be moved up to any of the 10 open seats in business and they said they can't. It was actually one of the worst flights I've ever taken anywhere in my life."
Pros: "Check in was brilliant. The incoming flight was half an hour early so they wanted to leave half hour early too. We were clearly instructed to be available at gate accordingly. Fabulous breakfast service in Business class too. Pre-order and indicate preferred time of service or to skip altogether so each customer got their required rest."
Pros: "Landing on time"
Cons: "Limited choice of food- no vegetarian options, only meat."
Cons: "No entertainment available. Rude flight attendants."
Cons: "I've been flying Ethiopian airlines over the last four weeks to nine African countries and can give an overall excellent rating. They're always on time. They however showed the same movie on all flights. The food quality and variety also need to be improved. Thanks"
Pros: "Food was pretty good. Flight attendants were very nice, however they didn’t do too much on a screaming baby that wouldn’t shut up the entire flight."
Cons: "Late take off from Newark led to us almost missing our connections to Johannesburg. We were moving like sheep herded to buses. Seemed very unorganized. The inflight entertainment was very basic compared to other star alliance flights in the states. Can’t understand the pilots very well when they spoke English. P"
Pros: "Boeing 737 - 800 us great"
Cons: "Waiting room at Gate 1B"
Pros: "nothing was exceptional"
Cons: "luggage did not arrive."
Pros: "The food was amazing and the plane is more comfortable and you can relax."
Cons: "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."
Cons: "flight was 6 hours delayed"
Cons: "Checkin luggage did not get loaded onto the connecting flights at addis ababa. Had to wait two days for the next flight from addis ababa to gaborone botswana to receive our luggage. The ethiopian air office in gaborne was helpful straighteningbout the situation. I would fly ethiopian air again."
Cons: "Food can be improved."
Pros: "הצוות היה נעים, רגיש ואדיב"
Cons: "האוכל לא היה טעים או מגוון, חסרו ירקות טריים או פירות מרעננים , האוכל היה מבוסס על פחמימות לא היו אזניות זמינות, לא הוקרן מסך של מסלול הטיסה , ונתוני הטיסה,"
Pros: "The flight was on time and they fed us well."
Cons: "Nothing really."
Pros: "Cost effevtive"
Cons: "Crew being unkind."
Pros: "Very helpful, attentive and kind cabin staff."
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse). Seat ahead reclines almost too much into personal space in the new 787 aircraft. The LCD displays don't pivot so it's virtually impossible to view the entertainment when the occupant of the seat in front fully reclines ( a somewhat irritating issue on a long flight )"
Pros: "Cabin crew were all charming."
Cons: "Unfortunately, I had to request earphones (which were not supplied in the seat pocket in front of me) five times from three different attendants over the course of an hour and a quarter before I was given them. This was not just so I could watch a movie but because the quality of the plane's public address system made it very difficult to listen to the announcements from the captain and the crew. Listening on earphones I was able to hear everything clearly. Why it had to take so long just to give me earphones I don't know."
Cons: "There was a four hour delay for departure!"
Pros: "I need a refund what do I do for a credit?"
Pros: "I do like the cheerfulness of the flight crew. They are very attentive."
Cons: "The water is doled out in small cups. Not enough!"
Cons: "It was a night flight (~4-5 hours), however, 80% the time the lights were on... people did not want to eat/drink... and get disturbed constantly by the crew. We just wanted to sleep. Without lights"
Cons: "Hi, I have asked 3 members of the crew to get me a glass of water from the time I boarded the flight. It took 45 minutes for them to hand me a glass of water. I have to wait till they all got settled. Only when them to start the service they were able to give me some water. I was really thirsty otherwise, I wouldn't have to ask for three members. I think it's important that they respond more promptly and do a quick service considering the long flight we have."
Pros: "1. Nice flight 2. flight attendants good customer service skills"
Cons: "Equipment issue-tv not working well , unable to charge my cell phone USB port not working. 2. Food on my return flight was terrible I am a vegetarian was mostly served warmed up frozen vegetable which were terrible 3. Return trip set next to noisy people, had coffee spilled on my dress, was upset and did not enjoy return trip .Grateful for flight attendants who moved me to another seat."
Pros: "Seats were comfortable & some of the cabin crew were courteous"
Cons: "Flight delayed due to confusion at boarding gate, unprepared airport staff, wrong info on monitors. Again lack of food, forced to take whatever food they give you or you're told sorry, how can one side serve only fish while the other side chicken??? Vegetarians doomed as they don't get anything & are left without food! Major improvement required in food choices & availability! Our row of seats did not have volume on the tv monitors hence could not use!"
Pros: "The service, the comfort, the team was brilliant."
Pros: "Again, excellent service. Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Cons: "Funny stop on way to runway where we seemed to take on more fuel was a little concerning."
Pros: "Flight attendants excellent. Flights both on time."
Cons: "Film selection could have been better"
Cons: "Customer service was horrible. Cancelled a trip within 24 hours of booking but put me through hours of waiting on the phone for assistance and still charged a 300 dollar fee. Our ticket was somehow suspended BY THEM so we had to call an office in a different country to unsuspeND then we were able to cancel. No help at all and kept dodging responsibility and forwarding the problem to other offices. Would book a different airline to avoid unneeded stress."
Pros: "The crew was very nice, beer on the flight is always a nice touch , plenty of food and beverages. Nice collection of movies and music. Food is OK. We had a 10 Hour connection at Addis Ababba, and we were provided with a city tour at the first time, and hotel at the second. I liked the Injira :)"
Cons: "Overall, it's kinda depressing to fly with Ethiopian, the whole experience, from the colors of the uniforms, to the big African people, there was not enough room to seat next to other person, we and some people we met on the flight experienced the same thing. Addis Ababba was very not welcoming, we had a small tour at the city, the people are aggressive, we heard a lot of "farengie" all the time - "foreigners", everything was very expensive, because tourist have a lot of money... they are not afraid to touch you, even at the face. if somebody offers you guiding, they will ask for money later on and will take you to expensive places."