Clean, timely, professional.
Check in is a mess. Be ready for a traumatic experience from the unsupportive and rude check in staffs and duty managers at Calicut airport. It’s a chaos and the lines are mostly first in last out, as they don’t care of the passenger well being or the waiting time. They are just concerned of checking in before the boarding call. Personal experience is of standing 2 hours straight just for check in. Flight is ok, food preordered are all the instant ones with hot water mix, which tastes pathetic. Overall, will never take another indigo flight to fly out of india.
Cons: "In Kiwi i couldnt add extra baggage weight. I had to pay extra in the baggage drop in"
Cons: "All good"
Cons: "Priority boarding for parents with kids."
Cons: "Good airline. Flight was delayed due to weather"
Pros: "nothing, they did provide us with refreshments for flight delay."
Cons: "everything has to be improved"
Cons: "Denied boarding. Needed to make it to another flight in Mumbai airport. Need a visa just for transit to my next flight. Disrupted all my travel plans. Had to buy new tickets. Would like a full refund."
Pros: "Seats very uncomfortable"
Cons: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Pros: "No, not really, especially the boarding crew. Where was chaos and signs of lack of planning. Gate changed towards the end and sequential boarding wasn’t done properly."
Cons: "1. On time performance, flight started 1.5 hours late, 2. Boarding procedure was unplanned and the gate resembled a fish market."
Cons: "cost of the seats can be reduced or it can be free"
Pros: "Professional and on time. 2 best things about Indigo"
Pros: "Service and staff were brilliant"
Cons: "No in flight entertainment . Plastic pot noodles and rice could be changed to something more environmentally sustainable. Seats not very comfortable."
Cons: "Worst crew. Very arrogant"
Cons: "Waited close to an hour for collecting baggage at the terminal"
Cons: "Could have been on time"
Cons: "Checkin staff was very rude and had pathetic attitude"
Pros: "Very good cabin crew"
Pros: "The flight was delayed & we were not informed over announcement or SMS. We were kept waiting standing in Que for 45 minutes assuring every 5 min that we will board. I am a senior citizen & diabetic. My medicine & insulin routine was upset. If I would have known earlier of the delay I would had my meal & insulin in Airport."
Cons: "The crew, Cleanliness"
Pros: "Reached before time!"
Cons: "Flight delayed and no info"
Pros: "Worst service"
Cons: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"
Cons: "Check in was terrible. They had so much trouble with international credit card!!! Almost made me miss my flight."
Pros: "Good and friendly staff.Food is good"
Cons: "Need to get more organized with lines. Discipline at lines should be followed . They kept on changing gates once I understand twice is okay not 4 times . Also no point on charging outrageous amounts for excessive baggage for international customers."
Cons: "Very uncomfortable seats. Small and hard"
Pros: "Friendly attitude"
Cons: "Charging for food or beverages"
Cons: "Seats do not recline at all. Worst seats I’ve had in an airline."
Pros: "Everything except boarding"
Cons: "I am a senior citizen & was issued boarding pass for Gate no 26 in Kolkata. I received a SMS that Gate changed to Gate no 18 & then Gate No 19. I was not only harassed but under stress if the gate is going to change again & I should not miss it."
Pros: "On time and before time"
Cons: "The plane was full of mosquitoes. The crew had not heard of mosquito repellant, and were unable to do anything to help passengers."
Pros: "It was delayed by 1 hr. There was also rats and mosquitos in the airport and only one option for food and drink that wasn’t very good. But aside from that once one the flight everything was fine."
Cons: "Flight missed & the passenger is traveling through bus from Bom to Hyd. Very Poor Service. Very disappointed. ☹️"
Pros: "Kayak service is not good"
Pros: "Almost 4 hour delay. Poor service considering the long delay."
Cons: "Long delays. no compensation. poor communication about delays. Long wait in plane. No refreshment."
Pros: "Smooth checkin and seating"
Cons: "Security forgot to stamp one of my bags so hand to dash back again"
Pros: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Pros: "Flight was on time."
Pros: "Time keeping and professional experience"
Pros: "Excellent condition and on time."
Pros: "Help desk at check in counter. Such a supportive staff I have never seen. Helping at all moment."
Cons: "Nothing specific"
Pros: "I was seated in Economy area. The seats are very cramped up. Practically no room for movements. In emergency it can be really dangerous"
Cons: "Sufficient leg room"
Pros: "Seats are very nice."
Cons: "Flight attendants do not have passengers obey flight safety rules. Passengers roam around plane when seat belt light is on. Talk on phone all the way thru take off. Very weak on enforcement of safety requirements."
Cons: "The airline was entirely too stringent on weight restrictions for luggage without consideration for long international hauls."
Cons: "No leg room"
Cons: "I got transferred problem, little time to go to the 44A number gate It's little bit problem otherwise nothing to write"
Cons: "sanitize all things"
Cons: "They sent my (and others’) baggage back to Chennai and I am leaving the country today . They held us on buses without opening the doors during corona virus crisis ."
Pros: "Excellent crew!"
Cons: "Boarding in a bus is a bummer"
Pros: "The crew was amazing but the seat was too close, very little leg room"
Cons: "Food was strictly Indian, not for an international chooice"
Pros: "Staff was great, seat to be desired"
Cons: "More leg room"
Pros: "The flight was on time"
Cons: "The boarding could have been swifter."
Pros: "On time, smooth flight"
Pros: "The crew was professional. It was an ATR - which are not known for their comfort."
Pros: "Seats and the airplane, in general, was very dirty. Some of seat parts were falling and my back rest wouldn't rest straight, it can only be in the reclined position."
Cons: "A clean airplane would go a long way."
Cons: "Rude unresponsive and uncaring. I will never fly SpiceJet again."
Cons: "Flight was canceled and I was given no notice. I was not offered another flight till almost a week later, was forced to buy a more expensive flight and will not be reimbursed the difference."
Pros: "Except that it was a cheap flight, I cannot say if I liked anything."
Cons: "Seats are very uncomfortable and small. Food is not good at all."
Cons: "Very unhappy with baggge policy as Spicejet made me pay Rupees 1600 for three kilos"
Pros: "Amazing crew"
Cons: "Free orange juice"
Pros: "Cancelled the flight"
Cons: "Airline needs to stick to their time table."
Cons: "I was denied boarding the plane with my voucher/eticket. The gate agent said that I had to produce a MasterCard ending in 6794 to board the flight. I do not own a MasterCard"
Cons: "The flight was already delayed by 2 hours than its scheduled time despite that there was an additional delay of 60 mins and the reasons provided by the ground staff were absurd, none of the Cabin crew members are courteous, they seem to be frowning or in a mourning as if lost some one"
Cons: "There was an hour delay which the ground staff nor the airlines bothered to inform the passengers"
Pros: "Upgraded to Spice max. So front row seats, priority check in, fast track luggage and preboked meals."
Cons: "They only had 2 options for meals on board. And both were bad. With 20 options in their menu, they had kept only 2 options and both were bad. Those too were only snack items."
Cons: "Check-In in Bangalore was a long tedious process. Boarding process was alright. Onboard service was at par with indigo and go-air. Luggage came out late at Pune airport. This experience was good enough to never fly spice jet again."
Pros: ". Cabin crew were excellent."
Cons: "I had priority check-in with my ticket only to be told there is no priority check-in desk available"
Cons: "Spicejet didn't except my payment through Kayak and I had to pay twice. Because the travel agency paid with a different card than mine. It was a very unpleasant experience."
Pros: "Flight attendants friendly nature"
Cons: "Boarding annoucenrs, Hot inside the plane Because AC was not turned on till after flight take off"
Cons: "Staff was rude. On asking why the flight was delayed, she replied back very badly that it’s the ATC’s fault. The tone was so bad. I felt like lodging official complaint. She misbehaved with another passenger and when he asked about complaint box she said go on site and report us. She hardly cared what we would do. I guess their must be rules to make sure staff does not misbehave with passengers."
Cons: "Had to wait for check in Luggage for 45 minutes. Aircraft crew were rude. Ground staff had no clue about delay in getting luggage"
Pros: "The best thing about this airline was getting off it at the destination"
Cons: "Everything! Aircraft seating poor! Cabin crew poor! Slow on board service! Bar service not stocked didn't even have soft drinks"
Pros: "Food not ordered No entertainment so cannot scorej"
Pros: "Efficient and orderly."
Cons: "Boarding should start only when the plane is ready to board. A very l9ng queue could be avoided."
Cons: "The catering magazine gives a lot of food choices but in reality I could not get any of the 3 options I asked for. The boarding is very haphazard. The queue of people is not controlled at all."
Pros: "Friendly cabin crew, specially Ms Nandini. Food was okay."
Cons: "Tightly packed 737-800 with189 seats! Seats 1A-C were right next to the front door, and I couldn't stretch my legs in 1A. Narrow cabin luggage space."
Pros: "Flight fine but shocked to hear they had no bottled water on board."
Cons: "No bottled water on board at all. Appalling."
Pros: "Seamless check in and check out."
Cons: "Everything was good. Can't complain. My legs are just too long to fit any airline seats comfortably."
Cons: "Hopeless and endless waiting time !! I would have rather reached the destination faster by railways rather than flying"
Cons: "No in flight service. Crammed and small seats. Had to pay recess baggage fees since did not know that the ticket I bought via kayak was without any checked in baggage."
Pros: "boarding was very fast and efficient"
Cons: "Flight was delayed by 30 minutes, then we ended up circling for a long time so landed nearly an hour late."
Pros: "Inflight service"
Cons: "Old Plan"
Cons: "The crazy noise. Loud music playing on the plane. Loud overall noise. Loud engines."
Cons: "I was disappointed to first learn that my flight booking did not include ANY checked bags. It was not shown in any fare comparisons. So I again logged in with KIWI.com and added one checked bags for equivalent of Rupees 400 for the flight. When I was checking in for the flight that, the agent told me that they have no record of my paying the baggage fee, I showed him the receipt that showed the inclusion of check baggage. He was rude, refused to call the manager and I had to pay another 400 rupees in cash. I want KIWI or you to refund my baggage fee paid by my credit card or I will take up the case with my credit card company, I will not recommend any one to do business with both KIWI.com and Spicejet.."
Pros: "Not a lot. . They served drinks but 15 mins before landing when pilot was about to start his landing announcement. The crew did try hard though."
Cons: "Crowding, boarding procedures, no seat belts for infants."
Pros: "Not much. A seat? Free cup of water? The 737? Safety. The drill, and cabin check, was mostly up to international standards. The crew were trying hard."
Cons: "No seat belts for infants. No actual control over size or number of hand baggage. The 15kg weight allowance for stowed baggage (that no one told me about) but I did like the way one could pay for excess at the check in desk. strange that refreshments were served 15 mins before arrival exactly when the pilot started his landing announcement on both legs I travelled. On the longer leg they were also offered earlier it is true, so it seemed especially odd to serve again then."
Pros: "The Flight was comfortable and our Infant Kid enjoyed the flight"
Cons: "Tuticorin Ground Staff Mr Lingadurai was very RUDE"
Pros: "On time courteous staff"
Cons: "The check in counter staff at the Spicejet counter at Tuticorin airport is the worst I have ever seen. The guy was rude and unwilling to let me take my carry on luggage which was 8.5 kgs even though I have no check in luggage. Terrible attitude and worst customer service ever!"
Pros: "Friendly staff, helpful. Quick boarding and departure."
Cons: "Gate changed 3 times and ended up being incorrect. Not much room on the small plane."
Cons: "Crew responses were very bad"
Cons: "Plane was very old."
Pros: "We arrived on time."
Cons: "The plane was old..."
My wife old she can not get wheelchair ? She have walking problam also bag transfer very difficult because we are old ? I am not try to fly air India ? Kantilal
Cons: "Upon arrival was told that pcr test is required. Airline did not communicate this in time to me. Asked air india staff to change/rebook ticket. They told me that i have to do it online. I went online there was no option to rebook. Sent an e-mail with booking ref for date change agreeing to even pay fare difference, no reply received from Air India. Pathetic service"
Pros: "Crew was very polite."
Cons: "Seat was uncomfortable. PA system was inaudible. Plane smelled unpleasant. Waited on the tarmac for 45. Waited for checked bag for 45 minutes."
Pros: "Aircraft and schedule"
Cons: "Entertainment and food could have been better. Not lot of options in the entertainment. Indian food offered in other airlines such as Emirates and British Airways have been better than what has been offered in native Air India flight"
Pros: "The flight was quick and short after take-off."
Cons: "The flight was delayed by 1.5 hours because they waited for some passengers from a connected flight which was delayed. We just sat there in the aircraft after boarding. Food was poor and though this was a morning flight, there was no coffee/tea."
Cons: "It was like flying a crowded bus with push and shove!"
Cons: "The flight was delayed by up to 8 hours. Apparently, this was not a one-off - Air India flights from IAD to DEL have historically had delays of 3+ pretty much every day."
Pros: "On time Baggage handling is quick"
Cons: "Inside cabin cleanliness is bad"
Pros: "Smooth flight"
Cons: "Delayed 35 mins."
Pros: "The food was good"
Cons: "Condition of the aero plane. The maintenance could have been better"
Cons: "Plug didn’t work even though we complained no repair. Entertaining unite didn’t work at all for the entire time very frustrating no pillows provided"
Pros: "The flight was on time."
Cons: "The aircraft was in old condition. Some of the facility were not working properly like hand rest."
Cons: "Original flight got cancelled and reschedule 8 hours later in the day"
Pros: "A clean airport at Delhi"
Cons: "Service, no communication about delays, poor food quality Unfriendly personnel"
Pros: "The landing was good"
Cons: "Dirty plane, dirty blankets, entertainment system didn't work on most seats.... The crew couldn't be bothered..."
Pros: "Ease of boarding and on time flight"
Cons: "Food very small sandwich with just cucumber and tomato"
Pros: "Service was curtious and good"
Cons: "Food and wine"
Cons: "Was taking flight from Newark. Did not expect to get stuck at Mumbai for 5 hours. No communication, no help, none of the A.I. crew were listening."
Pros: "Very good intertatement"
Cons: "Food for without spicy India air all food have spicy and chilly"
Pros: "Req.,desciplin manners in staff AirIndia"
Cons: "Each and everywhere missmanagement"
Pros: "Staff friendly"
Cons: "Plane delayed 2.5 hours, food not great"
Pros: "New flight with chargers for phones. Great food and comfortable seats."
Pros: "Food and in flight service on Delhi-JFK sector"
Cons: "All others"
Cons: "Dirty plane seat , no good food"
Pros: "Non stop Timings Convenient Good food Courteous staff"
Cons: "Entertainment system having issues Headphone quality not good"
Cons: "No WiFi on a 17 hour flight! The movies worked if you were lucky. Bring lots of books! Called to find out about changing my return city, and customer service was non existent. They said they'd call me back?! Yeah, they never did (big surprise!)"
Pros: "Comfort was good"
Cons: "Screen wasn’t working. Crew fix it after 1.5 hours Earphone wasn’t working."
Cons: "No inflight entertainment"
Cons: "My flight is on time but I got my Bag’s after 2 hr..........."
Pros: "Crew and food"
Cons: "no priority boarding for star alliance Gold"
Cons: "Plane needs better cleaning to minimize smell"
Cons: "My prior flight was delayed from another airline so I missed boarding Air India flight. Air India would not honor or reschedule my flight even with a change fee. Had to purchase a new ticket at last minute at much higher prices. Supervisor was rude to me and unwilling to help and they gave me a middle seat after waiting another 12 hours for next flight. No thanks Air India!!!!"
Pros: "On time, comfortable, good leg room in economy class and decent service you can expect. This was a Dreamliner service from Dubai to Kochi. Can't comment about onboard service as I was comfortably sleeping during both trips and chose to skip it. On my previous trip from Kochi to Dubai last month, the flight reached Dubai 40 mins ahead of the schedule. I would highly recommend this service over Emirates flight to Kochi."
Cons: "Pretty much nothing"
Pros: "There was nothing good about this trip"
Cons: "Horrible experience with delays and bad flight"
Pros: "Direct Flight reached on schedule"
Cons: "Some of entertainment systems were not functioning"
Cons: "Route map, entertainment"
Pros: "Service good"
Cons: "All good"
Cons: "Overall vibe of the staff and aircraft Poor announcements Very uncomfortable seats"
Pros: "Flight crew was attentive and served well in such as short flight. Likely food service is not suggested for such short flight. Save money on food and be more creative to serve passengers. I took Air India after a long while, as I got used to Emirates and Ethiad serving my home town Ahmadabad directly from SFO. This time I opted for Air India due to electronic ban on other flights. I paid attention to service by Air India, and I liked their service; they served with grace and attentive to passenger's needs."
Cons: "Food can be better served with a change in caterer who takes pride not just filling order old style, salad needs be taken out if it can not be preserved. Look for a better caterer. Let's look for a better menu. Don't just serve food because you have to. More needs to be explored if this is one necessary evil we need to provide for a short flight of one hour."
Cons: "staff and crew is not all friendly, Tv's don't work most of the time, seat comfortness is also not that good."
Pros: "Non Stop Flight to Delhi was the only comfort."
Cons: "Old Aircraft. Bad and old seats with less cushion. Minimal incline on the seats. Broken hand-rest, Broken airline provided headphone. Headphone two pin adapter not standard with Bose or other noise cancelling headphones I brought with self. Food was average. A lot more expected from the 16 hr non stop flight. Very disappointed. I have pictures to show broken hand-rest and headphones."
Pros: "Food is always the best but everything else is a big question mark."
Pros: "Best services and promptly reply when we called."
Cons: "Seat 52E was broken."
Pros: "Crew was helpful and professional. Food Was good."
Cons: "Flight carrier is very old. The equipment, There is no TV Music for entertainment. The toilets are just 2. The exhaust system is not effective enough for foul smell to be sucked out of the toilet. The Aircraft is very old and needs to be upgraded. The toilets were at the end of the aircraft so every service was interrupted by people wanting to use the washroom. If the service will tale 1 hour out of 2 and half hour flight you cant expect people not to go to the washroom. An elderly gentleman was asked to sit on the crew seat near emergency exit. It was difficult for him to eat. A group of 7 people and were separated in seats and they were not handled properly as they created a chaos in the flight. They were a big disturbance to all."
Cons: "Food and service not good in flight"
Pros: "I was happy that they didn't lose my luggage like they did on the way to Dhaka."
Cons: "Service is consistently poor and flight attendants don't seem to be trained at the level of Qatar and Emirates."
Pros: "I booked on your site and canceled the reservation on the same day and communicated with you by telephone and I was informed that the refund is within seven days and I have not received the amount yet, knowing that on Tuesday 8/1/2019 is the date of the flight that was booked, please return the amount to me as soon as possible"
Pros: "the plane seemed new and clean. The food was okay."
Cons: "This one had a better crew but again the flight was delayed for no apparent reason and we had to wait with a 14-month-old for over 5 hours"
Pros: "Crew was nice and helpful. Plane was well taken care of, and food was a pleasent surprise."
Cons: "We were delayed over an hour and a half waiting on passengers and baggage"
Cons: "Costumer service in jfk airport counter"
Pros: "I arrived at my destination"
Cons: "The flight was an hour late."
Pros: "Comfortable flight"
Pros: "Served a meal instead of just peanuts. Great entertainment that you can start to watch as soon as you get in your seat."
Cons: "Boarding was a bit behind and they did not post or announce a delay. Passport control at the Airport was way too long and baggage claim never showed where my bag was supposed to drop. I found it eventually. An exit row did not seem to give you any more space like on US carriers."
Pros: ". Real vegetarian food can be served. 2. The space between front and back seats to be slightly more. 3. The staff of the Kuwait airways should coordinate with the passengers continuing their journey right from the time the passenger gets down from the flight. We faced problem in locating the office of the kuwait airlines at Kuwait. 4. The gap is too long between the flights. 5. No details in some of the gates regarding the flight details. 6. The snacks served at Kuwait airport can be slightly different."
Cons: "1. Too much time in kuwait airport. 2. Sudden gate change in Kuwait airport which was not informed by any body."
Pros: "Friendliness of the crew"
Cons: "Delays and long security lines."
Cons: "My son already mentioned that we are vegetarian people when he booked the ticket. Still during our flight the crew said we don't have veg food, only option is non-veg. When I clearly denied to have a non-veg food and some other people also explained them that most of Indian people food habit and culture, finally the staff ready for give the Veg food to me and my wife. We got the food but it took lots of time and cold, no test as well. Is it really good behaviour to customer?? We are senior citizen, we need water for our medicine, I have to asked 3 times then they give me only one time.. Such a annoying and awful experience during this journey. I won't recommend Kuwait airways to my family and friends. Thank you.."
Cons: "boarding time 2 hours. terrible boarding in kuwait. my laptop checked 3 times and hard drive destroyed by the scanning machine,"
Pros: "By mistake i booked for a wong date (instead of September it was December) they changed the booking without charging me)"
Cons: "Very strict in luggage weight. That causes lot of problems. Standard of drinks in the aircraft are not as good compared to Emirates. Standard of food also need improvement. Flight from Kuwait to Lahore had plastic cutllery which is not good for health."
Pros: "Crew are friendly"
Cons: "Kuwait air lines are one of the most poor experience ever They never respect time at all Delay was for more than 2 hours because the were waiting for more passengers All my 4 flights are not took off on time"
Pros: "The Kuwait business lounge was good especially after the Wingtips lounge at JFK. The staff there was so loud talking to each other I had to asked them to be quiet for the guests these, especially when one is stranded at midnight in a crowded space. The crew, food and seat was good on the flight considering the competive price of the ticket."
Cons: "The flight took off over 3 1/2 hours late. With a 1 1/2 hour connection, I was told when I checked in that the other planes would definitely be waiting for us. Of course that was not true. When I landed at Kuwait, the transit desk casually offered me a seat on a flight 24 hours later, expecting me to stay overnight. No alternate flight arrangements were made as the staff was switching duty. As I was traveling business class and for the funeral of immediate family, I refused to move from the counter. A well meaning but not too effective lady finally booked me through Bahrain on Gulf Air to land at my four hour away destination, 19 hours late, instead of 28 hours. If thenJFK staff had called ahead, I could have easily connected right away without the hassle of pleading and waiting."
Pros: "Every think"
Pros: "Food was better than I had expected"
Cons: "The flight took forever,1. Supposed to be 21 hours and change ended up being close to 28 hours. Completely unacceptable. No flight between any 2 points should be this long.Unlikely to fly Kuwait airways again. A lot of money to fly business class ended a complete waste"
Pros: "Very poorly organized airline From checkin - boarding to flight"
Cons: "Boarded like cattle Food was horrible Will neve every fly business again on this. Business class lounge as pathetic."
Cons: "Very very very bad timings of planes everytime. Ridiculous food, worse than prison food maybe."
Pros: "Boarding, crew was smooth and nice"
Cons: "A320 has no entertainment"
Cons: "The boarding process is a complete mess, and no one would serve us."
Pros: "I have a connecting flight with transit in kuwait During the boarding they told me that i have to pay for a hotel stay during my transit eventhough it isn't mentioned during my booking"
Cons: "There is no wifi in the airport"
Pros: "The flight was smooth and on time"
Pros: "Everything , food very good"
Pros: "The flight got delayed by one day so I requested the manager to adjust me for another flight so that I could reach my destination on time and he did. Thank You"
Cons: "When the flight got delayed I received the message just few hours before my flight."
Pros: "Worse flight ever... never fly with Kuwait ....."
Cons: "The was a man on medication, a seat in front of me. He was upset. The lady crew member was aware that he was on medication. She harassed the passenger and was extremely rude to him and he was clearly anxious to fly I ordered special meal, vegetarian. I had to exchange seats with a co passenger and informed the crew. They forgot about it. Twice they gave me food saying it was vegetarian, but it turned out to be chicken. I ended up hungry. The entertainment system did not work for the entire duration of the flight No apology, nothing! Will never travel Kuwait airways again"
Pros: "Flew on time and reached on schedule"
Cons: "Itinerary did not disclose stop at Ireland. It is important that number of stops are disclosed ahead of time while booking flights. I disregarded many other options to choose one stop flight. Food could be better."
Pros: "Tiely departure and arrival, staff friendly"
Cons: "Food selection problematic, skweeking footrest at all seats, very noisy, need greasing, entertainment selection very limited"
Pros: "service is good"
Cons: "it was confusing to select veg. meal and i was served different veg. meal than others. It might be due to my selection but I asked if they can provide different veg. meal and they said they will check if they have but no one responded back and I don't believe that they do not have any extra veg. meal which was served to others."
Pros: "Check in staff were rude. Cabin crew were lovely on the other hands. The aircrafts need major cleaning. In flight entertainment system doesn't work."
Cons: "First of all, my Kayak itinerary never showed there was going to be a stopover in Shannon when flying Kuwait to NYC. The inflight entertainment system did not work for the 22 hour trip. I was selected for random bag screening, it made no sense to have my bag checked in Kuwait and Shannon since the bag never left the airport."
Pros: "Everything was good"
Pros: "Nothing I like about this airline"
Cons: "the worst service, honestly I took this last minute offer but i will never try this again.... Welcome kuwait airline to my avoid list!"
Pros: "Service and comfort great"
Cons: "Toilets at Kuwait airport"
Cons: "Somehow the Stewards were even worse. He almost got into fight with my fellow passanger who was an elderly gentleman. Truly shameful."
Pros: "The crew was very helpful and friendly."
Cons: "The airline, however, is utterly the worst. I mean that very factually - no exaggeration. Kuwait Airways is the worst airline on the planet."
Pros: "Pleasent surprises, Unlike previous trips, got boarding pass instantly and seat was much comfortable."
Cons: "No announcements for flight getting delay and flight attendant were not responsive."
Cons: "The staff was not very responsive. Always ran out of supplies such as blankets"
Pros: "Absolutely nothing, everything from the service to the airline was horrible!"
Cons: "The tvs weren't working, the food was horrible and came with dirty utensils. The cloth of the seat was ripping. This was the worst airlines I have ever flown with and will never fly with Kuwait again. The flight attendants did not even make the security or safety announcement."
Pros: "People were boarded on time. Even though the flight took of a little late we reached well on time. The food was served punctually .. It was tasty"
Cons: "The TV screens were too small so it was not possible to watch anything properly In general crew was not polite to people who could not speak or understand English easily though there were individual exceptions. The airplane was old and so the seat was very uncomfortable."
Cons: "Crew is unfriendly. No blankets.. Courtesy is missing. Not friendly to elderly nor meets or listen to their needs."
Pros: "The crew was polite."
Cons: "Everything and why did we get off the plane in LHR thats completly pointless and basically just making our layover more time."
Cons: "The entertainment system was not working, seats were not reclining. The staff at the counter gave different seats to a family of 3 in spite of asking them to do it."
Cons: "Extremely Old Aircraft. Entertainment systems never worked. Cheap. Won't recommend at all to fly this from NY to Kuwait."
Pros: "It's a short flight so not a lot of time to dislike much!"
Cons: "I should have checked seat-guru first to find out that the seats I selected were non-reclining ... an A320 is so short that I never expected row 13 to be right in front of the wing exit rows."
Pros: "The crew was very helpful to take my baby push chair on board, offered all the support for my new born showed compassion, care and high level or responsiveness"
Cons: "The flight duration"
Pros: "Today is the third day and my baggage is not received."
Cons: "Vistara Airline ground staff is unable to resolve my baggage claim problem in three days."
Cons: "Seat was very uncomfortable and in-flight entertainment screen did not function properly"
Pros: "Nice crew."
Cons: "Boarding was not efficient. Shuttle took passengers to plane but had to stay on bus for 10 minutes prior to boarding. Boarding both ends of the plane made it difficult for people to get to their seats."
Pros: "The route is better vs. Air Astana. Shorter by flying over Kyrgyzstan."
Cons: "Boarding in Dubai - waited somewhat 15 mins inside the bus upon arriving to the plane."
Cons: "Turtle service, clumsy staff.. Long lines ups for boarding and buses.... Terrible food"
Pros: "The crew was nice."
Cons: "Crew members did not pick up trash in a timely manner. The seat was really uncomfortable. None of the tv monitors on the right side of the plane worked. They only worked on the left side of the plane."
Pros: "Delay times and the connections were worst. Also fly Dubai flight was worst"
Cons: "boarding was not good, all times using buses. people inter plant from back entrance and front entrance and they meet at middle of plane with a lot of delay."
Pros: "Was given a vegan sandwich, told crew member I didn't want it, wasn't offered another type."
Cons: "Cramped, after paying for onboard wifi they didn't start it until in the air, and shut it off before landing.. it took time to taxi, and get off the plane and I couldn't make calls or contact ppl. TV monitor didn't work"
Cons: "This one has multiple problems: 1. First no one clearly tells you where to go for FlyDubai flight and you really have to fight your way to get this information. 2. Then when you know that you have to go to terminal 2 for this flight, it takes them minimum 45 minutes to transport you from emirates terminal to terminal 2. 3. FlyDubai staff in general is less courteous and cooperative than emirates. 3. T2 is minimally maintained terminal with even basic amenities missing in some parts of terminal. 4. It also feels less secure."
Cons: "Many people on board were watching videos on their mobile phones without headphones. It was really annoying and hard to sleep."
Pros: "Not much."
Cons: "The plane was very old with no padding in the seats. You could feel the back of the seat grinding into your back. Everything, including water, had a price tag, unless your flight originated from an international previous flight. During the four hour flight there was no entertainment available, wi fi was expensive, and flight attendants were practically non existent. Water......, a plain bottle of water, cost $2.00! I had to beg for a paltry cup of water that supposedly came with my flight. Fly Dubai is nothing near the service and reputation of Emerites. Other connecting airlines to Nepal are much better."
Cons: "Passengers had to pay for their food and drinks - this is not suppose to happen during an international flight, even in Economy class?"
Pros: "Short stop over, direct flight"
Cons: "Very bad service with fly Dubai. No disclosure at time of booking that had to pay extra for in flight entertainment & meals. Staff did not provide blankets when asked. Very disappointed with Emirates. If you take responsibility for overall booking you should ensure the service is extended. Would not book Emirates again if this is what they offer."
Cons: "I paid for Emirates and not for a low fare airline Fly Dubai. The overall service was poor and fly Dubai is nothing but a rip-off."
Cons: "The flight was held on the tarmac for nearly 40 minutes. It was a full flight with no air ventilation and the heat was overwhelming."
Pros: "Because I booked my flights by emirates then I found my flight on flay Dubai !!"
Cons: "Use the logo for partners in the booking page"
Pros: "Screens weren’t working, rude staff members and huge queues at the airport! Am sticking with Emirates!"
Pros: "Everything was great"
Cons: "No entertainment and no food The departure longe was crowded and for the number of passengers the toilet facilities are completely inadequate"
Cons: "Screen not working. 7F"
Pros: "I didn't find anything to like"
Cons: "Every thing is bad and I'll give you the details : 1- the plane is really small and with a full smelly passengers. 2-the seats are really bad and you can literary remove the cushion. under you. 3-bad crowd management from the crew. 4- a half hour delay. 5-a bad takeoff and a really painful landing. 6-they tried to move me because of a family. 7- the AC does not work fully. 8- the food is extremely bad and hard to eat & chew. 9- the luggage took a long time but to be fair that's not their fault. And the list goes on and on and on. I highly recommend to take a different airline."
Pros: "There on time"
Cons: "Small space seats. Charge for everything even water sat on bus on tramas for half hour before boarding. Not good for 6 hr flight."
Cons: "no screens bad AC bad food"
Pros: "Food and entertainment"
Cons: "I don't get my bag til 7 days after my trip. No one wants to take responsibility on why my bag didn't get to me the day I reached India"
Pros: "Awesome experience from manchester to dubai on emirates,outclass flight/crew/journey"
Cons: "Horrible transit in dubai,they keep taking you around in buses where u hav to stand in a bus to upto 40 minutes at a time,ridiculous,Terminal 2 in dubai is a shame,crowded like a bus station,And fly dubai planes have zero leg room"
Pros: "crew outfits"
Cons: "no entertainment, no food, delays, terrible dubai terminal for 8+ hours- you certainly do not get what you pay for."
Pros: "relatively clean"
Cons: "I was NOT impressed with this airline. I have never been on a transcontinental flight that did not provide on board entertainment or food. I thought the absence of both was ridiculous. Plus I went to try to read the news option- which was actually free and the papers were from 2014!!!! WTH?!There is no room to put everything- no pouch in the seat ahead of you so nowhere to put the food or drink that you have to bring on board or any of your travel things. I have no idea why. The FlyDubai terminal in Dubai is also quite lacking- I felt like I was trapped in crappy restaurant. I'm not certain that I will ever use use this airline again- not impressed."
Pros: "Nothing really"
Cons: "The delays, chaotic checkin counters at Dubai, slow boarding, seating changes when on board, uncomfortable seats, no food or drinks on board and unfriendly staff"
Pros: "though we were delayed and had to change the flight r luggage arrived with us"
Cons: "we were trapped on board without ac while still on airport ground without any announcement what was going on after about 45 min. they announced that the ac was not working and they r trying to fix it; still doors locked afterwords they announced that we will be taking another plane 2 hours which made the total delay around 3 hours"
Cons: "The flight from dubai to Kuwait was on Flydubai NOT Emirates.. in site was Emirates and that make problems to me cuz i hade to to go to terminal 2 for flydubai !!"
Cons: "cheap budget flight very surprised Emeritas would use v this for the second leg of the flight plane was old and tired and for a 5 hour flight no food or drinks supplied very poor quality would avoid in future"
Pros: "We are arived safe"
Cons: "The attitude of the crew it was bad and the comportment very ignorant"
Pros: "I like nothing"
Cons: "Even planket on the air craft for the frozen A.c. for old handicap pepole was paid !!! Not only bad survices no any surviced If ane passenger suffocated i think they will request paid bottle of water"
Pros: "Good for an LCC."
Cons: "Termiinal 2 at Dubai is very overcrowded. As I bought this flight as part of an Emirates ticket, it would have been nice if a meal would have been included."
Pros: "Nothing. Zero."
Cons: "We stood on a bus for 15+ minutes waiting to board. We boarded, crowded plane with small space, and now my luggage is lost. I paid a lot of money for my business class ticket on Emirates only to have a second flight that was terrible in every way. No one seems to care where my bag may be- I am trekking in 2 days and I have NOTHING to use!! I’ve called every number I can find and emailed fly dubai- each person had shown very little care and not one person can even tell me if my bag left Dallas. Unreal."
Pros: "Nice short flight"
Cons: "had to pay for water."
Pros: "a good service"
Cons: "Must pay for in flight entertainment...screen also did not work even when offered to pay 11 us to watch movies"
Cons: "You should warn people who are purchasing one ticket from two airlines about flydubai being a different terminal. It caused a great amount of stress to have to go through immigration, get my luggage, exchange money in order to pay for a taxi to get to the other terminal. I barely made my connection. I was not a happy customer yesterday."
Pros: "On time, good staff, easy checkin process, great value for money"
Cons: "No food to eat. Atleast bottle of water for a 6 hour flight would be nice. Paid good choice is limited too. Seat are ok and looks a little dirty. Time for a maintenance."
Cons: "It was unacceptable I wasn’t able to catch my flight going there and the clerk had no record of our flight and he was very rude. Also had to buy a more expensive ticket just to get there"
Pros: "The overall was ok"
Cons: "The return flight was expensive with no luggage allowance. We pay lots of many for one 18 KG. I don't know why 3 tickets not get allowance for at least 21 KG! is that will make the flight go down?!"
Cons: "They did not give us food or drink, , They were selling everything even water."
Pros: "On Time Arrival although we experienced a late departure"
Cons: "Passive agressive crew Entertainment system did not work and the screens do not turn off which made sleep impossible and the glare was a great discomfort when the lights dimmed."
Pros: "see above"
Cons: "see above"
Cons: "I had to rebook my flight from DXB to Jed because some international regional issues that were supposed to be cleared for the customs"
Pros: "I suppose the price."
Cons: "Absolutely nothing was provided. For a 5 hour flight everything cost, including the water ($2). I bought a terrible, nearly inedible, sandwich for $6. No entertainment. No food or drink unless you paid. And the exit row seats went empty the entire flight because, unlike most other airlines, they didn't fill them when no one paid the extra $100 to buy the increased leg room, they wouldn't let anyone move there. Noting pleasant about the experience. And it was esp. galling after flying 12 hours on Emirates, which was fantastic in every way!"