Pros: "Business class seat was very comfortable, crew very friendly"
Pros: "I didn’t"
Cons: "I was a business class passenger and the flight might as well have been economy, with the exception of the food. There was no personal entertainment, the seat foot rest did not work — it was an old plane — the seats recline all the back to the lap of the person behind you — so when the guy in front of me was done eating he proceeded to lay back — however I wasn’t done eating — and it knocked over my glass of sparkling water —- typically even if a passenger is still eating there is still room for the person to lay back — I had to push the persons seat quickly before my whole tray was wrecked."
Pros: "Crew quiet experienced and courteous."
Cons: "Legroom would good"
Cons: "The connection time between these two flights that you sell as a package is not enough. It is a 30 Min journey to do in a 45 min transfer, and the gate closes 30 mins before departure. Then if you’re first plane is delayed even by ten minutes (as mine was) you are more unable to catch your flight"
Pros: "Efficient boarding"
Cons: "Headphones provided for the entertainment screen"
Pros: "Nice clean plane"
Cons: "Snacks would have been better than a cheese sandwich"
Pros: "Flight arrived when it should"
Cons: "the seating space is incredibly small, which made the flight uncomfortable"
Pros: "Service with a smile and a more humane approach would be good"
Cons: "Same hygiene and quality standards across flight on all sectors"
Cons: "Lost my checkedin baggage. Missed my connection flight from Muscat due to delay in arrival from Istanbul"
Pros: "Nothing as such"
Cons: "Air condition was very low"
Pros: "in flight entertainment"
Cons: "dozens of infants all screaming and scattered across the whole plane food was strangely not good at all although we had a vegetarian meal pre booked"
Cons: "Poor service Not adhering to time Very bad air conditioning"
Pros: "As above."
Cons: "As above."
Cons: "Immigration at MCT - too many flights at the same time."
Cons: "Problems with our extra legroom being allocated at the check in desk as oman employ a 3rd party called option town to handle this process. Numerous broken tv screens on the aircraft preventing passengers from watching tv. Losing our baggage for over 2 days. Creaking tv screens prevent passengers from sleeping. Leaking emergency exits that cover passengers in condensation."
Pros: "On time, Comfortable seats Good food"
Cons: "Rather cold in the cabin"
Pros: "Once i got to my seat i was seated by a smelly person and the flight attendant did move me to another seat upon my request."
Cons: "Trying to get on the flight was frustrating because there’s no organization! The thing i did not like was that they made us put the cover to the window up like 30 minutes before landing and the sun was directly in my eyes! I tried to put it down half way and the flight attendant made it a problem."
Pros: "Good aircraft from Muscat to Bangkok"
Cons: "The food was really sad"
Cons: "The boarding was cancelled due to 5 hrs before visa arrival time and forcefully called no show."
Pros: "The stopover was short ."
Cons: "The food and the lack of entertainment. The plane was almost full and two children never stopped arguing loudly."
Pros: "Every thing was as per as mentioned g"
Cons: "So far good experience"
Pros: "Service, food, Cabin cleanliness, friendly service"
Pros: "Service was sufficient."
Cons: "We were told our luggage will be on the ramp but we had to wait at the luggage carousel. Our landing was very rough and alarming."
Cons: "Very delayed. Would not put us on a direct flight."
Pros: "Service was outstanding"
Cons: "The headphones didn't work"
Pros: "Cleanliness and Staff treated"
Cons: "space of Place of departure area and the waiting places are very crowded there were people sitting on the ground and also delay in flying."
Cons: "1. Waiting in a closed doors transfer bus w/o AC 15+ min just in front of the plane because it wasn't ready for the passengers. (Unaceptable) 2. Flight attendant unable to pick an organized trashbag politely given to her(unaceptable) ; next time all trash will be left in the seat like all passengers do."
Pros: "The aircrafts are good and comfortable, food is acceptable and air crew is curtious"
Cons: "The tickets issued to us specified that we were allowed 2 pieces of checked luggage each piece max of 23 Kg. The check in staff refused to accept the baggage allowance as was shown in the ticket . They insisted that the agent issued the ticket wrongly and they will only allow 2 pieces weighing total 30 kg. It was embarrassing as we had brought luggage as per tickets issued. IF THE AGENT APPOINTED BY OMAN AIR HAD ISSUED A WRONG TICKET, IT IS THE PRINCIPAL WHO IS RESPONSIBLE WHICH IN THIS CASE IS OMAN AIR. IT WAS A BAD EXPERIENCE AND OMAN AIR HAS TO COMPENSATE. The entertainment screens did not work for quite some time."
Pros: "Nice Service. On ground is ok. At least people are not rude. In flight is also ok. Nothing special. That's ok for me as long as they are not rude or obnoxious."
Cons: "Entertainment options are limited. This is such a short flight I normally watch series. Their selection is not the best. Boarding in Muscat Airport is always a mess."
Pros: "The crew was good. snack was ok."
Cons: "The cramped seats, no width or legroom and I'm not that tall. I think they're the most uncomfortable seats I've flown in. for a short flight they're ok, but I wouldn'tt book a long haul flight with them."
Cons: "Everything, the plane, service, attitude"
Pros: "The same... good flight"
Pros: "Was the cheapest flight for the dates on offer and now apparent short cuts"
Cons: "Flight did not take off due to technical prOblems with the plane. Looking to get a refund but very bad response rate."
Cons: "Was bumped off my flight without notice, because my flight was delayed 30 minutes. Arrived at the airport before the gate closed to tell me I was on a flight 7 hours later. Oman air employees were incredibly rude and unwilling to help."
Pros: "Other than the smile of the crew i did not like anything. It was late at night and old AC . I really liked the massage in the business lounge."
Cons: "Old AC no entertainment no usb to charge phon. Seat old with manual recline and don't recline fully. Kept us business messengers waiting in the bus more than 15 minutes because of one late passenger."
Pros: "Plane took off an hour late. Confusion among boarding agents at the gate. Old aircraft."
Pros: "-Muscat airport must have aero-bridge -the crew is apologetic to serve alcoholic beverages-sneaked in wine bottle 15 minutes before descent/touchdown; emirates etihad have no qualms openly and freely serving alcohol in international flights. -leg space is cramped. -did not announce baggage belt -did not inform ambient temperature and other weather details"
Cons: "The seat was atrocious"
Pros: "The Food quality was good and the flight schedule was on time with great punctuality"
Cons: "While being served the meals - I asked for white wine, on which i was only been given after the round of meals was over.. so which did not serve my convenience as I was expecting it to be having it with my meals."
Cons: "The food The crew The seats"
Pros: "crew tried to make the best of limited resources."
Cons: "no individual entertainment. restroom facilities limited."
Cons: "Counter lady behavior"
Cons: "After boarding 3 passengers were made to disembark. This happens for different reasons. But the pilot refused to turn any ventilation. Cost savings? We were left to fan ourselves as the cabin overheated in the hot sun. No civilized airline can showe this sort of disregard for passenger comfort. After being tortured for an hour we finally got off the ground. Sorry, Oman Air, lots of room for improvement. I had a wonderful time in Oman and look forward to returning on Emirates."
Pros: "Quick flight, as little time as possible on board!"
Cons: "More than 1 hour delayed flight without annoucing it, plus while on board, earphones were not available nor handed out when I requested them because it was a short flight. Overall poor flight service and airline. They have to improve big time service onboard and on land in Muscat."
Pros: "Cabin crew is friendly"
Cons: "All the ground stewards are useless, customer service terrible! I tried to change my boarding pass to early flights back to bahrain, they cant do any thing but to tell me to relax and sit down! I missed 2 flights going to bahrain and they let me waited for 13hrs at the airport! Flying time from MCT to BAH only takes 1 1/2 hrs! their ground staff are super lazy for them to assist passenger are so so impossible to do!"
Lack of announcement during delay in deplaning in Delhi
It was a typical indigo flight.
Last minute gate change … from jetway to bus, delayed boarding … too much waiting on the bus to board.
Food purchase options confusing. Out of 4 Indigo flights this week, two offered a choice of food, the third offered only 1 choice, and one offered no food. Very confused what I buy when I buy an Indigo ticket.
No one seemed to bother about the pandemic and moreover no one checked if the passengers are fully vaccinated or not. Not a single pandemic rule is being followed.
Boarding was NOT good enough. Our cabin luggage was pushed back to check-in in the pretext of packed flight. But eventually there were empty seats on the flight. Also, we booked seats on exit rows... But seems something got changed and we got same seats alright, but they were no longer on exit row (& that was empty eventually). Flight claimed to have a travel time of 1 hour 50 minutes, but it took around 2:20 minutes (seems Indigo has a different clock). 😂
Pros: "Not much."
Cons: "We flew to India and back from Turkey. Both flights had 2 stops and both times Indigo said we didn’t have a second flight and wouldn’t give us a second boarding pass meaning we had to go out to the check in both times to get our second boarding pass and both times were very problematic. Also we have a 7+ hour international flight on a very small plane with no free food or drinks. Just not a very good flight experience overall."
Pros: "I liked the fact that it was a direct flight"
Cons: "Little more customer satisfaction"
Cons: "All good"
Pros: "The seat was really bad and the crew didn't make any effort to dim the lights for about 75% of the journey. I would say an international flight on a low-cost carrier like Indigo should be avoided."
Cons: "if the cabin crew had been a little more cooperative, this flight could have been better"
Pros: "Flight delay"
Cons: "Flight delay"
Pros: "Punctuality and cleanliness."
Cons: "No comments."
Pros: "we lost our bags"
Cons: "we lost our bags"
Pros: "Flight attendants were the best and very friendly"
Cons: "Not much, on time flights and friendly flight attendants"
Pros: "The staff at the airport check in counter cause too many delays by asking unnecessary questions regarding visa for concerned country, where as they only need to check for onward ticket. Also, passenger at the back of my seat was causing discomfort by stretching his legs too close to my seat"
Cons: "The staff at the aiport check in counter are not very well trained regarding visa requirements for other countries. The cabin crew needs to better train passengers regarding the amount of space allowed for their seat."
Pros: "Seats very uncomfortable"
Cons: "Separate counters for wheel chair passengers as well as bus transport. There were several unruly travellers and it is not fair that ground staff should have to remind passengers of protocol. Separate transport will help."
Pros: "Cleanliness, quality of service and the attitude of cabin staff."
Cons: "Delays to be avoided, Gate changes to be avoided, Boarding process was not properly streamlined."
Pros: "We arrived"
Cons: "The flight was an hour late on departure pushing the international flight timeline a bit too narrow."
Pros: "6E Prime was value for money. But food promised was not given as a part of it despite asking."
Pros: "Neat clean well organised and systematic"
Cons: "Cabin announcements volume can be lowered. It’s too loud"
Pros: "I liked the total travel time the flight took."
Cons: "The boarding suddenly changed the gate just within minutes of the departure & informed none."
Cons: "Flight 6E 188 to Chennai supposed to leave at 6.20 AM got cancelled by airliner. Lot of discomforts faced. Indigo should pay me penalties to me by three times the charge."
Cons: "Check in swiftness"
Cons: "45 minutes in the checking queue. And long queue at the boarding gates. Please get your act together. All it takes is a little forethought and efficiency — not many people looking busy and doing the same thing."
Cons: "Legspace for passengers"
Pros: "The cabin crew behaviour"
Cons: "Boarding experience, boarding gate staff behaviour"
Pros: "Good service"
Pros: "Very good cabin crew"
Pros: "Worst service"
Cons: "Bad. I had paid for seats in row 1 and they allocated seats in row 29 and no explanation given"
Cons: "Luggage lost. No apologies, no compensation"
Cons: "Check in was terrible. They had so much trouble with international credit card!!! Almost made me miss my flight."
Pros: "Air hostess service and flight timings"
Cons: "Very uncomfortable seats. Small and hard"
Cons: "Boarding process can be improved. Clarity of announcements from crew needed as well"
Cons: "Nothing to remark"
Pros: "Staff and crew amazing, very helpful."
Cons: "Seats okay but rather small and not the most comfortable"
Pros: "Other devices as usual ok."
Cons: "No availability of merchandise items."
Pros: "I flew from Kolkata to Bangkok on 14D. The service was on time."
Cons: "LImited selection on their menu, and what they have were very overpriced, even more expensive than on European low-cost carriers"
Cons: "We are foreign students and when we purchased our ticket we were not given the option to buy a student price ticket in Kayak or at the indigo counter at the new delhi airport. We were charged 3000rps each for overweight luggage and the staff at the check in counter in Jaipur were really rude about it. After having paid an extra 3000 rps which was almost like buying another flight ticket to new Delhi for just a 35 min flight, our flight was 1 hour delayed!! Definitely we will NEVER fly with indigo again!!!"
Pros: "Cabin staff very efficient and pleasant. Very punctual flight times. What food I purchased was fresh and reasonably priced."
Cons: "Seats were a bit hard"
Pros: "It started on time and landed before time."
Pros: "Plane boarded quickly and left right on time. Very comfortable and smooth flight. We were surprised that our luggage arrived before we got to baggage claim."
Cons: "Web check in didn't email boarding passes to the correct email."
Pros: "Good crew, comfort & food."
Pros: "Cabin temp was too warm. It should be set at 23/24 to keep people comfortable not 28."
Cons: "I did not like the fact it was delayed. I had to pay for an additional flight to get to coimbatore to fulfil my commitments."
Pros: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "The cabin crew didn’t even ask us for water. We were yelled at by Anoop T working for indigo airlines at Trivandrum airport. He was drunk and unnecessarily charged us for baggage check in when clearly our tickets stated that no extra baggage charges are applicable. The third party through which we booed our flight generated 3 PNRs and Anoop claimed that he will charge us for baggage check in. He was impatient, rude and drunk."
Cons: "Boarding was a mess, aircraft not ready, waited in the bus. Food service was horribly slow. On row 5, took 45 minutes to get a glass of water. Leading aborted close to runway, took of again before touchdown at Chennai, then turned around and landed safely after 15 minutes. No explanation by the crew."
Pros: "The staff tried to be helpful, but they were not."
Cons: "I booked my flight through Kayak, which redirected me to Kiwi.com. They in turn booked my flight and sent me my tickets in an attachment that wouldn't open. When I tried multiple computers, the website said, system down. So I couldn't print my itinerary. Hence, when I got to the airport, they wouldn't let me in. After two hours of people telling me "No no no", someone finally figured out that kiwi had used some unique credit card number under my fellow passenger's name. I had struggled and argued for two hours. Finally someone knew and recognized the issue and helped us. In the nick of time, we were allowed on board."
Cons: "The airline was entirely too stringent on weight restrictions for luggage without consideration for long international hauls."
air conditioning was not upto mark, flight delayed more than an hour
Very unprofessional attitude
Pros: "Yes it's good"
Cons: "Crowd less flight got departure easily"
Cons: "No comment"
Pros: "Excellent crew!"
Cons: "Boarding in a bus is a bummer"
Pros: "The crew on board were very friendly."
Cons: "Flight kept getting delayed for no apparent reason. Also, the life jackets were loose under the seats and kept sliding around during take off and landing. Should be a safety violation! I would no recommend SpiceJet."
Pros: "We arrived"
Cons: "The boarding process was chaos The plane was old and dirty The crew was helpless There was no gate Will avoid spicejet. It’s my first time in India"
Pros: "Good team on the aircraft"
Cons: "Terrible at communicating of delays. We were left wondering what was going on for 3 hours."
Pros: "Food was good. Service was good."
Cons: "1. Can you please have air fresheners? After a 2-hour flight the air felt very stale and the human smells were uncomfortable. 2. I always prefer a window seat for the view but my window glass pane was terribly deteriorated from the outside. Didn’t inspire much confidence in the aircraft. Not too significant a complaint but I’d have really appreciated if I could’ve had the view also."
Pros: "The Spicejet staff is very uncooperative . They failed to keep their promise to help change the departure date because of death in the family. They said they will help me change the ticket although I was willing to pay the penalty. Kayak should investigate this ad try to help customers PNR LDGLGQ Ref letter for complaint to Spicejet customers care 04972182 Mahfuzur Rahman Tel 901 2384134"
Cons: "Avoid recommending these agencies for the above mentioned problems. And help reimburse my money Mahfuzur Rahman."
Pros: "Crew was friendly."
Cons: "I purchased seat 4D. Boarded and found that there was no 4D, 4e, 4f. After some chaos they found us alternatives but no Apologies, understanding or accommodation for the inconvenience."
Cons: "No Entertainment very noisy plane ..didn’t give a blanket also"
Pros: "Nothing much - just value for money."
Cons: "Seat in front of mine was broken - too leaned backwards to me. Though they notified to prepone the flight time by 15 minutes but in reality it was delayed by 20 minutes!"
Pros: "The flight was short."
Cons: "The legroom was amusing at best. Had an exit row seat that wasn’t as wide as even a normal economy seat. It was a cheap and short flight, but I won’t choose to fly this airline ever again."
Pros: "Flight on time"
Cons: "Flight was delayed by 7 hrs"
Cons: "Flight was canceled and I was given no notice. I was not offered another flight till almost a week later, was forced to buy a more expensive flight and will not be reimbursed the difference."
Pros: "Good crew"
Pros: "Amazing crew"
Cons: "Free orange juice"
Pros: "Cancelled the flight"
Cons: "Airline needs to stick to their time table."
Pros: "Everything was great"
Cons: "I was denied boarding the plane with my voucher/eticket. The gate agent said that I had to produce a MasterCard ending in 6794 to board the flight. I do not own a MasterCard"
Pros: "Only Allows just 15kg check-in bag will not work if traveling internationally as then the charge huge fees if over 15kg. My bag was 24kg and cost me an additional 3000 rupees. I have not given the option to check in online ."
Cons: "We had to pay 14,000 rupees more"
Pros: "Upgraded to Spice max. So front row seats, priority check in, fast track luggage and preboked meals."
Cons: "They only had 2 options for meals on board. And both were bad. With 20 options in their menu, they had kept only 2 options and both were bad. Those too were only snack items."
Pros: ". Cabin crew were excellent."
Cons: "I had priority check-in with my ticket only to be told there is no priority check-in desk available"
Cons: "The gave us hard time :( first they were not issuing us the boarding passes. They when I call kayak i have been told rebook our tickets. It was the worst day for us :("
Cons: "Spicejet didn't except my payment through Kayak and I had to pay twice. Because the travel agency paid with a different card than mine. It was a very unpleasant experience."
Cons: "The flight was delayed. The luggage took too long."
Pros: "Very courteous service and yummy onboard food"
Pros: "The best thing about this airline was getting off it at the destination"
Cons: "Everything! Aircraft seating poor! Cabin crew poor! Slow on board service! Bar service not stocked didn't even have soft drinks"
Pros: "The staff were very pleasant and helpful. Boarding was efficient and the flight departed and arrived on time. It was a smaller aircraft so I did not expect there to be much legroom but it was more comfortable than I expected. reasonably priced ticket. Overall it was a very pleasant and smooth journey. Regarding the review which mentions paying for additional baggage with Kiwi.com - I also tried to book additional baggage with them. I paid for the service but was then sent an email and told I could not book additional baggage through their website and should use the Spicejet website. I contacted Spicejet customer service who were very helpful and efficient and booked the additional baggage with them without any problems. The issue is with Kiwi.com and not Spicejet. Based on this experience I would definitely fly with Spicejet again."
Pros: "I got a seat in the exit row, so was fine with leg room. Checking a bag, even though I had not pre-paid to do this, was easy and didn't cost anything."
Cons: "Give out free water - the air inside the plane was stagnate and dry."
Cons: "The catering magazine gives a lot of food choices but in reality I could not get any of the 3 options I asked for. The boarding is very haphazard. The queue of people is not controlled at all."
Cons: "No in flight service. Crammed and small seats. Had to pay recess baggage fees since did not know that the ticket I bought via kayak was without any checked in baggage."
Pros: "boarding was very fast and efficient"
Cons: "Flight was delayed by 30 minutes, then we ended up circling for a long time so landed nearly an hour late."
Cons: "They cancelled our flught from Jaisalmer to Delhi. Spicejet is the only airline that flies Jaisalmer. We were ledt arranged in the city where No hotels were available and Spicejet offered to cancel the flight and refund our money. They cancelled our tickets and am yet to receive the refund . We had to hire a cab from Jaisalmer to Dekhi. A 17 hours drive. No compensation from spicejet. Never bank on Spicejet."
Pros: "Low cost, kept the information up about delays"
Cons: "Delayed in total by 4 hours for a 55 min flight. Missed a whole day of vacation as instead of arriving at 1pm, we got there at 630pm."
Cons: "Aircraft was quite old."
Cons: "I was disappointed to first learn that my flight booking did not include ANY checked bags. It was not shown in any fare comparisons. So I again logged in with KIWI.com and added one checked bags for equivalent of Rupees 400 for the flight. When I was checking in for the flight that, the agent told me that they have no record of my paying the baggage fee, I showed him the receipt that showed the inclusion of check baggage. He was rude, refused to call the manager and I had to pay another 400 rupees in cash. I want KIWI or you to refund my baggage fee paid by my credit card or I will take up the case with my credit card company, I will not recommend any one to do business with both KIWI.com and Spicejet.."
Pros: "Not a lot. . They served drinks but 15 mins before landing when pilot was about to start his landing announcement. The crew did try hard though."
Cons: "Crowding, boarding procedures, no seat belts for infants."
Pros: "Not much. A seat? Free cup of water? The 737? Safety. The drill, and cabin check, was mostly up to international standards. The crew were trying hard."
Cons: "No seat belts for infants. No actual control over size or number of hand baggage. The 15kg weight allowance for stowed baggage (that no one told me about) but I did like the way one could pay for excess at the check in desk. strange that refreshments were served 15 mins before arrival exactly when the pilot started his landing announcement on both legs I travelled. On the longer leg they were also offered earlier it is true, so it seemed especially odd to serve again then."
Cons: "The check in counter staff at the Spicejet counter at Tuticorin airport is the worst I have ever seen. The guy was rude and unwilling to let me take my carry on luggage which was 8.5 kgs even though I have no check in luggage. Terrible attitude and worst customer service ever!"
Pros: "Overall good service"
Pros: "our taxi got caught in traffic and we were late to the airport. But the plane was late in arriving and therefore in leaving as well. The crew working quickly and efficiently to board us all and they were all very nice."
Cons: "Crew responses were very bad"
The air holsters seems unprofessional and the food was not the best
Better entertainment systems needed, some of them don't work and the ones which work are too slow. The content available is very less compared to few years ago.
The entertainment programs choices are poor. Plus the system was not working. The aircraft is old. Really looking forward to this airlines improving and becoming a world class airlines.
On the way there, my flight was delayed. I was scheduled to leave the airport on the 7th, but it got postponed and I had to stay at the airport an extra 4 days. Obviously this was quite inconvenient, but what's more is the same thing happened on the way back. My flight was scheduled to leave for the U.S. on Tuesday but it again got canceled. During my stay at the airport, the staff was also particularly rude. They told me it "was my problem not there's" and other things of the like. Though I understand why the flight was delayed, with the shortages and lack of workers, but at the very least I believe the staff could have been at least kinder. Other than this, the flight was relatively smooth and I enjoyed my flight.
The crew was not helpful at all The TV wasn’t working The table was broken The seat was wobbly
Cons: "old aircraft. entertainment system was old. Couldn't charge my phone. flight attendants weren't responsive to my call."
Cons: "My suggestion that at the time of boarding your staff behavior not good. As well you should supply hot napkin for freshness"
Cons: "There was no flight information working. Food was way too less in terms of both quantity and frequency (number of meals)."
Pros: "Seat was very spacious"
Cons: "The plane showed its age. In flight entertainment screens werent working for most seats"
Pros: "Food is good. Crew is very polite."
Cons: "Everything - Boarding, Quality of Aircraft, Cleanliness, Entertainment. Everything looks so outdated (and broken). Pieces of the seat were dangling."
Cons: "Never ever travel by this airline. The flight was delayed by three hours and no one at the at airport was available from Air India to at least tell us when it going to fly.Despite having a business class ticket we were made to stand for three hours and no reason was given for the delay. No question"
Pros: "Helpful and good listening capability."
Cons: "Flight was preponed they should have called instead of sending email which went to junk. They had mobile number."
Pros: "On time Baggage handling is quick"
Cons: "Inside cabin cleanliness is bad"
Pros: "Flight timing, booking and boarding staff very helpful, decent service by inflight staff."
Cons: "Broken entertainment system"
Pros: "Airport in Delhi was nice. Terminal was the furthest away though so that was bad."
Cons: "Super late- didn’t board until after the flight was meant to depart causing me to miss my pickup. Food is terrible. There is no entertainment whatsoever, no charging ports to tv or movies. Quite possibly the worst take off and landing of my 35+ flights this year. The staff is friendly but the airline is terrible. Seats were dirty with stains on the headrest, no legroom and no availability for upgrades."
Pros: "Overall experience"
Pros: "Overall service"
Cons: "Nothing much"
Pros: "A clean airport at Delhi"
Cons: "Service, no communication about delays, poor food quality Unfriendly personnel"
Pros: "The landing was good"
Cons: "Dirty plane, dirty blankets, entertainment system didn't work on most seats.... The crew couldn't be bothered..."
Pros: "The flight was much better looking then the enroute to AMD. The seats were not broken thank god!"
Pros: "Flight was on time"
Cons: "One of the male crew behavior was bad. Equipment on the flight was old and not working."
Pros: "Very good intertatement"
Cons: "Food for without spicy India air all food have spicy and chilly"
Pros: "I liked the bassinet for the baby. The food was good too and crew members were considerate and helpful."
Cons: "Be careful of the passengers. Even if you think the next person who is sitting next to you is an elderly, don’t think them not to be a thief. Someone stole my camera bag while i went to the bathroom to change the baby diaper."
Pros: "Leg space was really comfortable ."
Cons: "Headsets were very poor . Many sets did not work . Response of entertainment system very slow."
Pros: "Excellent courteous service, frequently serving food, nice decor"
Pros: "Food was good and everything was on time."
Cons: "Food was good and the service is mediocre. Flight crew did not bother to check with us for anything. They did not bother to answer any questions. Their interactions were borderline rude. Three of us Travelled together and in flight entertainment was broke for all three monitors. One of the food trays was broken and it was circus trying to eat all the stuff in our lap. Flight crew didn't bother to help and neither did they give us any extra time to finish our meals."
Cons: "The flight was cancelled and I had to take a bus for 6 hours instead of a 1 hour flight."
Cons: "No inflight entertainment"
Pros: "Surprisingly DEL to COK flight and its crew were too good compared to SFO to DEL flight."
Pros: "Food was ok"
Cons: "Crew service was very poor"
Pros: "On time, comfortable, good leg room in economy class and decent service you can expect. This was a Dreamliner service from Dubai to Kochi. Can't comment about onboard service as I was comfortably sleeping during both trips and chose to skip it. On my previous trip from Kochi to Dubai last month, the flight reached Dubai 40 mins ahead of the schedule. I would highly recommend this service over Emirates flight to Kochi."
Cons: "Pretty much nothing"
Cons: "Bag was wrongy tagged, received it after 4 days with $500 dollars worth of stuff missing. Seats are all broken, do not recline. TV systems do not work and are all stuck! Horrible never travel air india again"
Cons: "My travel was really uncomfortable as I was sat next to a crying kid who did not stop crying even for a second. When I asked a crew member to switch my seats I was told to stick with my own seat:("
Pros: "Service good"
Cons: "All good"
Pros: "Service was very good"
Cons: "Trays are broken"
Pros: "Cleanliness of plane"
Cons: "Late boarding with no announcements. Very poor customer service. Had my headphones on so did not hear the cabin crew member ask me to put my seat upright prior to landing. She just pushed my seat from behind rather than catch my eye. Food was abysmal. No entertainment"
Cons: "Entertainment system does not work"
Pros: "I can't think of anything I really liked about my flight. Crew tried to arrange kid's meal at least - so okay!"
Cons: "Boarding issues already mentioned above. If you are not looking for flight status on the screens available at the airport, there are chances you may miss your flight. They don't bother to make announcements about boarding. Entertainment - Useless... it never works! The flight attendant had to restart a couple of times, even then it didn't work properly. Poor...Poor...Poor!!"
Pros: "Timing was kept up."
Cons: "Entertainment was at its worst!!!"
Pros: "Am a loyal air india flier from last so many years.But from last 2-3 years disappointed with the services."
Cons: "The person at the chek-in counter was so slow n rude.Even for 1kg of extra weight I was asked to remove.I flew with the same bag from delhi to mumbai n it showed as 23.3.The scale at mumbai showed 1kg more.Very few movie choices.Remotes never seem to work.Food quality goin down."
Pros: "Legroom Direct flight"
Cons: "Very basic level of service Old airplane with some things not working Slow boarding process Cloth seats Limited food options"
Pros: "Food is always the best but everything else is a big question mark."
Pros: "Clean, decent seats and good food"
Cons: "Terrible attitude from the older air hostess, flight was an hour late"
Pros: "Plane was right on time and the crew was very nice. They took really good care of us on both ways. I was bit spectic first but the over all leg room and the seats were comfortable. For the money and the direct flight option, I would recommend Air India. Keep up the good job. I also like the fact, they take security very seriously."
Cons: "The entertainment system is bit outdated and could use a nice upgrade."
Pros: "Crew was helpful and professional. Food Was good."
Cons: "Flight carrier is very old. The equipment, There is no TV Music for entertainment. The toilets are just 2. The exhaust system is not effective enough for foul smell to be sucked out of the toilet. The Aircraft is very old and needs to be upgraded. The toilets were at the end of the aircraft so every service was interrupted by people wanting to use the washroom. If the service will tale 1 hour out of 2 and half hour flight you cant expect people not to go to the washroom. An elderly gentleman was asked to sit on the crew seat near emergency exit. It was difficult for him to eat. A group of 7 people and were separated in seats and they were not handled properly as they created a chaos in the flight. They were a big disturbance to all."
Pros: "basic airfare...basic service...basic flight. Point A to Point B"
Cons: "basic airfare...basic service...basic flight. Point A to Point B"
Cons: "No drinks were served at all. No juice or soda was offered. Bathrooms unusable the last 4 hrs. Very hard for all."