TV monitors are very old. Touchpad does jot work well.
I had an exchange ticket from Qatar airways, which meant I had the boarding pass for the Alaska airways flight. It took 40 minutes to get me and another passenger onto the flight because it didn’t have us listed as a passenger on the flight.
Cons: "Please review booking 33UZCS made through your app and costing $1493. I was blocked by Qatar airlines from boarding. I need help in getting the issue addressed"
Pros: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Cons: "Some alcoholic drinks"
Pros: "The seating was very uncomfortable and cramped I"
Cons: "I’m really not sure. The seat felt like I was sitting on a rock and I had a lot of trouble moving so as not to disturb the person seated next to me."
Cons: "The airline demaged both of my completely new suitcases. They both had TSA approved locks. One of the suitcses has a missing wheel, another one ripped zipper and missing lock and it was wraped in plastic. A few items were missing from that bag."
Pros: "Too tired after almost 24 hours traveling. No complaints."
Pros: "The same as the flight from L.A to Doha, did not feel the time passing..."
Cons: "I have nothing to complain about..."
Pros: "Exceptional service!"
Cons: "Horrible customer service."
Pros: "Felt like a new plane, with great service!"
Pros: "This was car better than most flights I've been on in the US. Lots of leg room excellent entertainment system good service and customer care."
Cons: "The flight+all Qater air Way services was canceled but I didn't receive any message or update from kayak. So stressful and bad expiarence."
Pros: "Over all it was a good experience"
Cons: "IEvery thing was fine."
Pros: "No flight No refund"
Pros: "Wonderful Experience with Qatar airways, as always."
Cons: "Leg room is tight, as it's with other economy airlines. Aside from that, there is really nothing to complain about."
Pros: "Very friendly online travel booking portal. I like it"
Pros: "Much of your service is excellent!"
Cons: "Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well."
Pros: "It was a long flight from US but was comfortable. Staff was courteous."
Cons: "Transit time was too close with my connection"
Pros: "Always exciting heading into Hamad intl Apt."
Cons: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"
Pros: "food was good"
Cons: "all my flights were delayed"
Pros: "Nothing, no one was helpful at all."
Cons: "I arrived to the airport 2 hours prior to my departure to find out that my booking was cancelled. I never received a notification or nothing. I purchased a multi-trip and failed to used the ticket I purchased because I had to leave Qatar early since the person I was staying with was disorganized and flew out the country. I then purchased a different ticket with another airline because it was cheaper. Since I did that, they cancelled my whole trip. HOW? And I payed for a service I clearly didn't receive. As a result, stranded, I had to pay an additional $1,125 for a one way ticket home - more than my original round trip multi flight purchase."
Pros: "It was a short flight, so no problems"
Pros: "Awesome staff, super delicious food. Missed the flight, but airlines covered stay in Hotel in Doha. So we hot extra vacation day In Qatar with nice food and stay in a country we have never been"
Cons: "We have missed connecting flight from Doha to Oslo because of bad weather and had to stay in Doha, Qatar for 16hours. But airline took care of all passengers, organized 5*hotel in heart of Doha with luxurious food in the hotel restaurant"
Pros: "Wonderful services"
Cons: "Nothing bad to say"
Pros: "Quick, easy boarding and nice crew with professionalism."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food all around."
Pros: "Quick boarding, semi- spacious seats, decent snack food"
Cons: "Not much to dislike, but I still will NEVER fly Qatar again."
Pros: "Everything was good ... we were on time .. no delay so .. perfect !"
Pros: "New airplane. Friendly air hostesses and top notch service.. British Airways can say goodbye to my money"
Pros: "The food was perfect"
Cons: "Chicken sandwich was not good"
Pros: "The crew was friendly and accommodating. The seats were comfortable and there was good leg space. There was a good selection of movies and shows to watch. The food wasn't bad either."
Pros: "The crew was amazing. Food was top notch, and, in business class, served to order anytime. The seats were comfortable and the supplied noise cancelling headphones were great. Pillow, blanket and pajamas supplied were all nice quality. Restrooms kept spotless through a very long flight. Best business class I have experienced on any airline."
Cons: "The one glitch was the entertainment system, which froze several times and needed to be re-booted."
Cons: "Seats very cramped, food was horrible glad I brought my own, passenger lights didn't work on whole row on a 13 hr flight. The tv on both flight cut out during middle of movie"
Pros: "Staff was very courteous overall service excellent"
Cons: "Seating... our seating was changed so we did not sit how we would like"
Cons: "The seats don't recline very far and on the a380 the window is a very long way from the seat making it impossible to lean against. - so difficult to get a reasonable test. The food was not great. Perhaps not qatar's fault(?) but we bought duty free alcohol in Brussels and took as carry on then after a layover in Doha we were advised Australian regulations prohibited us from taking it on board for the final leg - even though it was still sealed in the duty free bag. We were forced to check it protected only by some lightweight clothing and a thin back pack we had been using as cabin luggage. Fortunately it made it undamaged - but it would be better if we had been informed of this at Brussels."
Pros: "I miss the flight beacous of the gate agent the don't now what the doing I was coming from Washington to Dubai I just need to transfer my bags to this flight and the say ohh we canot do that it was unprofessional people I'm sorry so I book another flight from Dubai to Baghdad"
Pros: "The food was great and so was the staff. The plane was clean and spacious."
Pros: "Crew polite and efficient."
Cons: "Boarding process non-existent. Huge queue of 80+ people. Seats average comfort. Food bland. No entertainment other than on the overhead displays. Will avoid flying with this type of plane / flight."
Pros: "The business class was okay and food was good."
Cons: "The entertainment choice not as vast as Emirates that I always experienced"
Pros: "Good quantity and variety of shows on in-flight entertainment system which is important on 12+ hour flights."
Cons: "Food quality has gone down. Most flight attendants we encountered had poor attitudes - felt like they were doing us a favor when serving us."
Pros: "The crew and food were excellent! Great pilot also."
Cons: "Seats were too small and not very cushion for your bottom. Also 3 out of my 4 flights with Qatar were delayed 20-45 minutes after everyone was boarded. Person in front of me 2 of 4 flights had their seat reclined which gave me no room what so ever. It made eating and watching tv uncomfortable."
Pros: "business class electric sockets and good leg space, on time"
Cons: "lagguage handling upon arrival was mediocre"
Pros: "The bording was quick and easy. There was enough legroom."
Cons: "There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness. As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip."
Pros: "helpful and friendly crew"
Cons: "more comfortable and spacious seats."
Pros: "My 18 year old son was the one who traveled and it was his first time on this airline - he was very satisfied with the trip."
Cons: "My flight was 5 hours late. They lost my bag with expensive stuff."
Pros: "The crew made it an awesome experience! Flight was on time, even early!!"
Cons: "There is no entertainment except for Business Class. Would be nice to watch a movie to pass the time."
Pros: "This flight had the best crew so far in my experience with Aeroflot."
Cons: "I wish they had enough blankets for all passengers, especially since it gets chilly/breezy during the flight, especially overnight flights when people are sleepy. A pillow would have been very useful too, as the seats are too curved."
Pros: "uneventful flight, good movie selection. Crew was polite and thorough."
Cons: "Very crowded. Sears are so close together. . doctors recommend getting up periodically and walking around to improve circulation. Nearly impossible with such narrow aisles and people with legs and belongings sprawled in the bulkheads. The flight attendant seemed surprised and confused when u told I"
Cons: "Flight was delayed and the airline lost my bag"
Pros: "the food was delicious and the flight was smooth, the crew was friendly"
Cons: "navigation for the tv was extremely difficult. They also took a long time to pick up al the food trays on this flight"
Pros: "The seats was more comfortable large,"
Cons: "The coffee is not good,"
Pros: "My checked carry-on bag is missing."
Cons: "Late,uncomfy seats,crews were not able even to smile"
Pros: "On time departure"
Cons: "Language barrier"
Pros: "Crew was friendly and attentive"
Cons: "Meal ok; no beer or wine"
Pros: "Everything was fantastic"
Cons: "Didnt’t get any of my luggage. When out of the airport with the only purse that I had, no clothes, no pajamas, and it’s the scariest feeling. Never taking Aeroflot again"
Pros: "Everything is good"
Cons: "Never got the chance to fly. My initial flight to this destination was cancelled. Wasted too much of my time."
Cons: "The English of the cabin crew was not desirable Cold sandwich no vegetarian option... Overall 3 stars"
Pros: "That we didn’t crash"
Cons: "We boarded the plane, waitied for an hour and a half needed to leave the plane and board another plane all in a very slow Unprofessional way The staff was not helpful The flight ended up landing five hours late many people lost their connection flight"
Pros: "Speed of boarding and staff"
Cons: "Passengers were left for international transit"
Pros: "Friendly and halpfull stuff"
Cons: "Food is very poor quality and untasty. Last rows of seats do not have chosee because alternative meal is finish..."
Cons: "No entertainment at all, the distance between the seats is very small, the seats themselves are very narrow even for a medium sized person, no food selection remained even in the second row of the economy class, no wine for dinner. The whole experience is rather of a lowcoster."
Pros: "expedite boarding"
Cons: "uncomfortably hot in the cabin"
Pros: "The selection of movies was very good."
Cons: "Not very comfortable seats, very little space between seats. Food can be improved."
Pros: "The option to watch th and movies is excellent even though mine did not work. I appreciated the 2 meals and one complimentary glass of wine."
Cons: "For my long 10 hour flight from Moscow to NYC, my tv did not work and the connection to plug in my cell phone went in and out. The crew was not friendly, though polite. I would have preferred more space."
Pros: "The food was amazing!"
Cons: "The fact that we had to wait i the plane almost 2 hours before our liftoff."
Cons: "They made a huge iverbooking and about50 pax left to wait for the night flight in tel aviv"
Cons: "Entertainment system was not working properly, crew weren't able to fix it. Offered to change seets ( can not do that - was traveling together) They forgot my laggage in Moscow, people in JFK terminal was slow and I was waiting for any help for at least 20 Minutes ..."
Pros: "The crew was courteous"
Cons: "The bus from the gate to the plane did not leave for 25 min after filling up with people, and we were just standing there tired and hot. It is a wonder no one fainted. When we finally made it to the plane, the doors did not open for what felt like an eternity (another 5-7 min), then the drive announced "the plane is not ready and we are going back to the airport." I thought he was joking.. The bus took off again and after 10 min or so ended up pulling up to the plane. Once on board, the pilot was apologetic. But I almost missed my connecting flight."
Cons: "As for the entertainment - there was none"
Pros: "Not much"
Cons: "The 2nd flight was terrible - the plane was not clean, seats too small, no entertainment and the food was disgusting (My salmon had brown spots). You should list what the food is in English as well. You could barely hear the announcements from the stewardess"
Cons: "Im waiting for the flight for 2:30 hours and then they said the airplain flight without us . And then we wait for 12 hours again until 19:00 Then they said the boarding delayed till 20:30 . And after more 30 minuts they said the boarding delayed for more 4 hours!!!!"
Pros: "A quick flight between Yerevan and Moscow."
Cons: "On boarding process is highly disorganized. They don't seat people by sections, everyone just crams together from multiple lines fitting their way into one to get on board."
Pros: "Great flight, comfortable, much better then I thought it would be! Would fly with them again."
Cons: "When I booked was given 2 free suitcases BUT when I got to airport was only allowed one and charged an extra $100."
Pros: "Every attendant was very kind and willing to help with my lack of Russian language skills"
Pros: "We came back only with our carry on's - our luggage is still in Moscow! So can't think of a good thing really say Except very nice flight attendants"
Cons: "It got held in between the connections"
Pros: "The vegetarian meals were better on this flight than on the flight from NY"
Cons: "There were no personal screens for movies. The seats were close together."
Pros: "The crew was very nice and friendly. Their service was excellent. Yerevan airport was quiet and cozy and seats were comfortable."
Pros: "Almost all the flight attendants were exceptionally nice and anxious to please. It reminded me what US airlines used to be like many years ago. The food was a little different, but very good. There was a great selection of movies and the plane was very clean."
Cons: "One flight attendant named Olga was surly and rude. It was a stark contrast to all the others."
Cons: "Plug of headphones didn't work. I couldn't use entertainment cener"
Pros: "The crew was attentive and the airline provided goodies like an eye mask and slippers."
Cons: "the boarding process was very tedious"
Pros: "i didn't catch the flight , the ground team told me to wait at another place so i missed the flight and they made me buy a new ticket to get home"
Pros: "My first time flying with S7 — very pleasantly surprised with the overall experience. I will definitely use S7 for domestic travel in Russia in the future."
Cons: "Seats a little cramped, but par for the course."
Cons: "Delayed by 30 minutes on 1h flight is just way too much"
Pros: "excellent crew, the commander of the ship made a nice soft landing, but for some reason water was dripping from the ceiling ... the flight attendant explained that it was condensation"
Cons: "Baggage check in was delayed 3 hours stupid and unacceptable"
Pros: "The seats were nice."
Cons: "Having to pay for bags. It was not clear that we had to pay for bags when we purchased the tickets."
Pros: "Súper comfortable"
Cons: "Very efficient. They feed you even on a flight that’s less than 3 hours"
Cons: "Better care about passenger's fragile baggage"
Pros: "Yes everything was very well)"
Cons: "All is good"
Cons: "Airline charged for baggage even though I already paid for baggage to be included when making a booking on Kayak."
Cons: "I couldn't change seats on line I did prepay the baggage, printed the receipt, when I started checking in, they won,t honor their own reciept, they could not find my prepayment, the call center was no helpful, I had to pay again. The checking in agent placed myself and my wife far from each other, and the plane was half-empty"
Pros: "Modern, efficient, friendly, and economical (good price)"
Cons: "Very confusing regarding cost of checked bag, traveling with pet. Some airlines give option to select this ala carte on website and this seems most efficient way to make money for airline and make easy for customer. Please try this."
Pros: "Giving aisle seats to the tall people makes sense. Thank you."
Cons: "Cabin crew rude and unprofessional, they charged me for my baggage , the one I already paid for... total waste of time talking to anyone to get help from anybody from staff , and I believe most of the good reviews it’s a lie we all know how it can be done"
Pros: "Food The flight took less time than promised."
Cons: "Boarding was a bit delayed, but otherwise it was ok. I wish there was more legroom, it was not that bad though."
Cons: "Couldn’t even board the flight. Was given 0 notification that I would require a transit visa through Russia."
Pros: "Nothing good"
Cons: "Couldn’t even get to the airport, wasn’t given any directions on transit visas. So I missed a wedding I was supposed to be present at."
Cons: "I missed the flight and no flight and no flight for 3 days . I need to cancel thdvtighg on Aug. 6 fromStratopol to Moscow"
Pros: "Very nice food and service! Flight attendants pay attention to any requests."
Pros: "Good new and clean airplane. Good meal"
Cons: "Boarding was poor"
Pros: "Plane arrived on time with my luggage."
Cons: "Plane was older. No entertainment but did not care. Seats not ergonomically comfortable. My knees almost touched the seat in front of me. I’m 5’6”. Even worse when seat is reclined. Forget about trying to exit to the aisle when this happens."
Cons: "I had paid for 4 pieces of luggage when I bought the tickets online, but the airline did not have a record of this, because Kiwi.com failed to send them the money. So I had to pay for my luggage twice! Crazy and ridiculous customer service... last time I will use both S7 and Kiwi..."
Cons: "S7 check-in staff were not helpful nor friendly at all, I almost missed my flight because of misleading information I was provided by them."
Pros: "The attendants were Very Gracious"
Cons: "Limited crew who sling another language"
Pros: "Everything was fast."
Cons: "The plane was a bit cramped."
Cons: "S7 didn't send any conformation or information about my flight. I missed one of them in order of that."
Pros: "The flight was smooth, and the flight attendants were hardworking and attentive."
Cons: "The meals smelled so bad when the trolley went past that I actually thought it was a problem with the toilets. A roll, a slice of brown bread, no butter, a packet of ketchup, and a yellow jelly/jello with tiny pieces of canned pineapple suspended. The main course featured rice that somehow managed to be dry and overcooked at the same time, and a flavorless chicken patty. Our flight was nearly four hours late taking off, because the incoming flight required a replacement aircraft. We were promised a complimentary drink that never appeared. No entertainment on a four-hour flight, which is standard."
Pros: "All on time as expected"
Cons: "Could not check in online for utair"
Pros: "decent leg room good food"
Cons: "plane too hot"
Pros: "On time, no issues"
Cons: "No entertainment ,"
Cons: "Company change me for1bag drop off on way back from Voronezh to Mockow 35.7$ USA. Ticket was purchasing with 1bag including. I would like to have my money back"
Pros: "Attendants where helpful and attentive. The Pravin was clean and it was a smooth flight."
Cons: "Nothing to dislike for a 2 hour flight."
Pros: "Food Cabin crew's attention to children (even though it wasnot the case in a whole, see below) Impressing crew size - all very tall :))"
Cons: "Definitely missed some friendliness from the cabin crew, even though they were professional, just some kind words would not hurt"
Cons: "Flight was on time"
Pros: "good crew, food was ok"
Cons: "no customer service, horrible rules, not organized at the gate and at check in. Will never fly s7 again."
Pros: "The crew was very friendly and attentive. They made me feel welcome."
Cons: "They waited on the other 3 people before me in Business class so the beef option was not available when it was my turn to be asked. I chose the fish and it was very very dry. The potatoes were dry too. The cake tasted old. I was disappointed with the food on this flight."
Pros: "Excellent service"
Cons: "Delayed departure."
Pros: "Great-looking, efficient and pleasant stewardesses."
Cons: "Everything went well, thank you!"
Pros: "Late boarding but otherwise good"
Cons: "Cancelled flight and replaced it with a flight 24 hours earlier but would not work due to visa requirements."
Pros: "It got me to where I was going"
Cons: "A 3 hour flight was a 25 hour process, bouncing from one place to the next. Nobody knew what they were doing."
Cons: "The food was so terrible. The craft in the bad condition"
Pros: "The flight was on time, very clean cabin, the crew was pleasant, the luggage delivery was lightning quick."
Pros: "Our bags were lost in the system but an airline representative took the initiative to find them and make sure they arrived on time with us at our final destination."
Pros: "Liked the free sandwich on the flight which was over the lunch hour."
Pros: "For flying economy, I thought the seat space was good - far better than their compatriot, Ural Airlines. The plane was clean, the flight was without incident."
Cons: "Nothing really: but I expect what I got flying economy. Wish they had an economy+. This is kind of a long flight not to have any form of entertainment; and maybe the plane should be larger. 6.5 hours."
Pros: "They offered drinks for free."
Cons: "Could not check bag to final destination. Weird airport setup for tranferring flights, I had to check out of airport completely, and walk to other side of terminal from outside, and check back in. Said it would be 35 minute flight, but there was some mix up with time zone, and it was actually 1 hr 35 minutes."
Pros: "Very modern Airbus airplane. Smooth boarding process that is simple for any non Russian to understand. Flight attendants speak enough English to get by. Great ticket price with as good experience as Airoflot. Like all Russian and Eoropean airlines, they serve food on a domestic or medium haul flight (3 hours)"
Cons: "Robotic, generally unfriendly flight attendants."
Pros: "SATA fly from Horta to Lisbon which is extremely convenient"
Cons: "The plane arrived late apparently because of waiting for low cloud/fog to clear but it was a modern Airbus 320 and the weather was not that bad. We were 45 mins late. Announcements were minimal. They have 2 other local flights leaving at the same time and waited for them to taxi and take off before boarding. The other flights were inter-island with no need for onward connections. The Lisbon flight had many passengers intending to take onward flights so in my mind this one should have had priority. It was poor all round"
Pros: "Today is the third day and my baggage is not received."
Cons: "Vistara Airline ground staff is unable to resolve my baggage claim problem in three days."
Cons: "Seat was very uncomfortable and in-flight entertainment screen did not function properly"
Pros: "Nice crew."
Cons: "Boarding was not efficient. Shuttle took passengers to plane but had to stay on bus for 10 minutes prior to boarding. Boarding both ends of the plane made it difficult for people to get to their seats."
Pros: "The route is better vs. Air Astana. Shorter by flying over Kyrgyzstan."
Cons: "Boarding in Dubai - waited somewhat 15 mins inside the bus upon arriving to the plane."
Cons: "Turtle service, clumsy staff.. Long lines ups for boarding and buses.... Terrible food"
Pros: "The crew was nice."
Cons: "Crew members did not pick up trash in a timely manner. The seat was really uncomfortable. None of the tv monitors on the right side of the plane worked. They only worked on the left side of the plane."
Pros: "Delay times and the connections were worst. Also fly Dubai flight was worst"
Cons: "boarding was not good, all times using buses. people inter plant from back entrance and front entrance and they meet at middle of plane with a lot of delay."
Pros: "Was given a vegan sandwich, told crew member I didn't want it, wasn't offered another type."
Cons: "Cramped, after paying for onboard wifi they didn't start it until in the air, and shut it off before landing.. it took time to taxi, and get off the plane and I couldn't make calls or contact ppl. TV monitor didn't work"
Cons: "This one has multiple problems: 1. First no one clearly tells you where to go for FlyDubai flight and you really have to fight your way to get this information. 2. Then when you know that you have to go to terminal 2 for this flight, it takes them minimum 45 minutes to transport you from emirates terminal to terminal 2. 3. FlyDubai staff in general is less courteous and cooperative than emirates. 3. T2 is minimally maintained terminal with even basic amenities missing in some parts of terminal. 4. It also feels less secure."
Cons: "Many people on board were watching videos on their mobile phones without headphones. It was really annoying and hard to sleep."
Pros: "Not much."
Cons: "The plane was very old with no padding in the seats. You could feel the back of the seat grinding into your back. Everything, including water, had a price tag, unless your flight originated from an international previous flight. During the four hour flight there was no entertainment available, wi fi was expensive, and flight attendants were practically non existent. Water......, a plain bottle of water, cost $2.00! I had to beg for a paltry cup of water that supposedly came with my flight. Fly Dubai is nothing near the service and reputation of Emerites. Other connecting airlines to Nepal are much better."
Cons: "Passengers had to pay for their food and drinks - this is not suppose to happen during an international flight, even in Economy class?"
Pros: "Short stop over, direct flight"
Cons: "Very bad service with fly Dubai. No disclosure at time of booking that had to pay extra for in flight entertainment & meals. Staff did not provide blankets when asked. Very disappointed with Emirates. If you take responsibility for overall booking you should ensure the service is extended. Would not book Emirates again if this is what they offer."
Cons: "I paid for Emirates and not for a low fare airline Fly Dubai. The overall service was poor and fly Dubai is nothing but a rip-off."
Cons: "The flight was held on the tarmac for nearly 40 minutes. It was a full flight with no air ventilation and the heat was overwhelming."
Pros: "Because I booked my flights by emirates then I found my flight on flay Dubai !!"
Cons: "Use the logo for partners in the booking page"
Pros: "Screens weren’t working, rude staff members and huge queues at the airport! Am sticking with Emirates!"
Pros: "Everything was great"
Cons: "No entertainment and no food The departure longe was crowded and for the number of passengers the toilet facilities are completely inadequate"
Cons: "Screen not working. 7F"
Pros: "I didn't find anything to like"
Cons: "Every thing is bad and I'll give you the details : 1- the plane is really small and with a full smelly passengers. 2-the seats are really bad and you can literary remove the cushion. under you. 3-bad crowd management from the crew. 4- a half hour delay. 5-a bad takeoff and a really painful landing. 6-they tried to move me because of a family. 7- the AC does not work fully. 8- the food is extremely bad and hard to eat & chew. 9- the luggage took a long time but to be fair that's not their fault. And the list goes on and on and on. I highly recommend to take a different airline."
Pros: "There on time"
Cons: "Small space seats. Charge for everything even water sat on bus on tramas for half hour before boarding. Not good for 6 hr flight."
Cons: "no screens bad AC bad food"
Pros: "Food and entertainment"
Cons: "I don't get my bag til 7 days after my trip. No one wants to take responsibility on why my bag didn't get to me the day I reached India"
Pros: "Awesome experience from manchester to dubai on emirates,outclass flight/crew/journey"
Cons: "Horrible transit in dubai,they keep taking you around in buses where u hav to stand in a bus to upto 40 minutes at a time,ridiculous,Terminal 2 in dubai is a shame,crowded like a bus station,And fly dubai planes have zero leg room"
Pros: "crew outfits"
Cons: "no entertainment, no food, delays, terrible dubai terminal for 8+ hours- you certainly do not get what you pay for."
Pros: "relatively clean"
Cons: "I was NOT impressed with this airline. I have never been on a transcontinental flight that did not provide on board entertainment or food. I thought the absence of both was ridiculous. Plus I went to try to read the news option- which was actually free and the papers were from 2014!!!! WTH?!There is no room to put everything- no pouch in the seat ahead of you so nowhere to put the food or drink that you have to bring on board or any of your travel things. I have no idea why. The FlyDubai terminal in Dubai is also quite lacking- I felt like I was trapped in crappy restaurant. I'm not certain that I will ever use use this airline again- not impressed."
Pros: "Nothing really"
Cons: "The delays, chaotic checkin counters at Dubai, slow boarding, seating changes when on board, uncomfortable seats, no food or drinks on board and unfriendly staff"
Pros: "though we were delayed and had to change the flight r luggage arrived with us"
Cons: "we were trapped on board without ac while still on airport ground without any announcement what was going on after about 45 min. they announced that the ac was not working and they r trying to fix it; still doors locked afterwords they announced that we will be taking another plane 2 hours which made the total delay around 3 hours"
Cons: "The flight from dubai to Kuwait was on Flydubai NOT Emirates.. in site was Emirates and that make problems to me cuz i hade to to go to terminal 2 for flydubai !!"
Cons: "cheap budget flight very surprised Emeritas would use v this for the second leg of the flight plane was old and tired and for a 5 hour flight no food or drinks supplied very poor quality would avoid in future"
Pros: "We are arived safe"
Cons: "The attitude of the crew it was bad and the comportment very ignorant"
Pros: "I like nothing"
Cons: "Even planket on the air craft for the frozen A.c. for old handicap pepole was paid !!! Not only bad survices no any surviced If ane passenger suffocated i think they will request paid bottle of water"
Pros: "Good for an LCC."
Cons: "Termiinal 2 at Dubai is very overcrowded. As I bought this flight as part of an Emirates ticket, it would have been nice if a meal would have been included."
Pros: "Nothing. Zero."
Cons: "We stood on a bus for 15+ minutes waiting to board. We boarded, crowded plane with small space, and now my luggage is lost. I paid a lot of money for my business class ticket on Emirates only to have a second flight that was terrible in every way. No one seems to care where my bag may be- I am trekking in 2 days and I have NOTHING to use!! I’ve called every number I can find and emailed fly dubai- each person had shown very little care and not one person can even tell me if my bag left Dallas. Unreal."
Pros: "a good service"
Cons: "Must pay for in flight entertainment...screen also did not work even when offered to pay 11 us to watch movies"
Cons: "You should warn people who are purchasing one ticket from two airlines about flydubai being a different terminal. It caused a great amount of stress to have to go through immigration, get my luggage, exchange money in order to pay for a taxi to get to the other terminal. I barely made my connection. I was not a happy customer yesterday."
Pros: "On time, good staff, easy checkin process, great value for money"
Cons: "No food to eat. Atleast bottle of water for a 6 hour flight would be nice. Paid good choice is limited too. Seat are ok and looks a little dirty. Time for a maintenance."
Cons: "It was unacceptable I wasn’t able to catch my flight going there and the clerk had no record of our flight and he was very rude. Also had to buy a more expensive ticket just to get there"
Pros: "The overall was ok"
Cons: "The return flight was expensive with no luggage allowance. We pay lots of many for one 18 KG. I don't know why 3 tickets not get allowance for at least 21 KG! is that will make the flight go down?!"
Cons: "They did not give us food or drink, , They were selling everything even water."
Pros: "Easy boarding process, no issues with crew service."
Cons: "Nothing available without a charge, not even water."
Pros: "see above"
Cons: "see above"
Cons: "I had to rebook my flight from DXB to Jed because some international regional issues that were supposed to be cleared for the customs"
Pros: "I suppose the price."
Cons: "Absolutely nothing was provided. For a 5 hour flight everything cost, including the water ($2). I bought a terrible, nearly inedible, sandwich for $6. No entertainment. No food or drink unless you paid. And the exit row seats went empty the entire flight because, unlike most other airlines, they didn't fill them when no one paid the extra $100 to buy the increased leg room, they wouldn't let anyone move there. Noting pleasant about the experience. And it was esp. galling after flying 12 hours on Emirates, which was fantastic in every way!"
Cons: "Delayed for nearly 4 hours, no reason given, no staff visible to talk to, nothing offered to us."
Cons: "Not paying for food"
Pros: "The easy procedure of website check in"
Cons: "The tickets price"
Pros: "Flight was on time"
Cons: "Literally everything else could be improved"
Pros: "Absolutely nothing"
Cons: "Oh maybe not scamming their customers"
Pros: "I liked everything except the fact that it was extremely stuffy on the board already, impossible to breath"
Pros: "Boarding was not extremely painful, even though there were three security checkpoints to go through between the first flight and this flight."
Cons: "This was the dirtiest airplane I have ever been on. Halfway through the flight, the bathrooms were unusable. The water was not draining in the sink, there was no toilet paper, and the garbage bin was overflown. The flight attendants were unfriendly. There is not enough space provided for writing."
Pros: "1. My luggage did not arrive and in the best case scenario will make 2 days later. They told me on this connection it was a normal occurance. 2. The plane was extremely old."
Cons: "Get a newer plane, make sure luggage arrives on time."
Pros: "no comments"
Cons: "it is better to mention in the ticket whether it is with or without baggage , it makes a lot of inconvenience when we see the boarding pass and then go to the counter to pay extra baggage . the passenger came with one baggage from Kharkov and on a return it is without baggage on round trip booking ?"
Cons: "See my previous comment"
Cons: "the flight waa overbooked and i had trouble gettong on another flight which was 7 hkurs later."
Cons: "It was no fresh air in salion when we waiting for departure"
Pros: "0 comma by the airline on what to expect and why"
Pros: "The airline was late to Kiev from Venice and my bag did bot make the transfer to Tel Aviv and now my bag is lost"
Pros: "UIA offer a very comfortable seats, their menu looks great and the crew is one of the nicest I’ve ever met. I’m very proud that Ukraine has such an airline."
Cons: "I’m flying at leafs once a week and I always have a negative comment... but not this time! Great job!"
Pros: "On-time flight. Friendly crew."
Cons: "Water was warm- no ice."
Pros: "It's a point A to point B airline. There are no amenities but they do offer accepting 2 checked in bags."
Cons: "Outdated interiors. No space. On a 6hr flight, they offered food and snacks at a price. There was no entertainment. Then, my continuing flight which was 10hrs long, they finally fed us. Offered us food and snacks but still no entertainment. I really didn't like what they had to offer."
Pros: "Nothing. You had to purchase soda for$4usd. The bathroom's were old and broken down. There are no TV's per seat just the old ones every 6 seats or so on the ceiling. Where were 3 movies shown in 10.5 hr flight. Horrible food and experience."
Pros: "Food and service onboard was excellent."
Cons: "Check-in was pathetic. Unable to check-in online or change my seat despite empty seats. No one at the business class check-in in Dnipro and ignored for 10 minutes."
Cons: "It never happened thanks to KLM"
Pros: "Boarding and flight were on time and quick. Very efficient"
Cons: "Seat was uncomfortable and there were no outlets for long distance flight"
Pros: "Business class service, airline lounge was nice, flight included pillow and blanket with some personal items (ear plugs, eye mask, etc). Smooth flight. My best experience with this airline to date."
Cons: "No toilet paper in business class bathroom during flight, only got 2 cups of water during 5 hr flight. Food choices for 4am meal not appropriate. Some passengers ordered hot salmon, this made me nauseous during flight. My meal included a fruit dish, slice of tomato, 2 slices of deli beef roast, bun, butter, jam, and coffee pudding dessert and 10 minutes into meal received hot cheese sweet cake with syrup. The combination of food was not appealing."
Pros: "I like the crew"
Cons: "It's kind costly flight than air India but , not better than air India , the seats were not comfortable , the food , if a Asian person is traveling then, I think you should provide him the Asian food"
Cons: "They sent passengers an e-mail about downloading and printing our tickets. And because I was n`t even able to download, let alone to find a printer and print it. I end up paying 10euros for something that was always their responsibility."
Cons: "We couldn't fly because of serious health problem of my pregnant wife and no one cancelled our booking and even didn't provide partial refund. It is the worst customer service I've ever met."
Cons: "Rude people and attendants, old plane, no organization"
Cons: "I paid money to you for ticket but Ukraine international airlines did not give me a ticket because you voided the transaction. I NEED MY MONEY BACK!!!!!!!!"
Pros: "flight was on time"
Cons: "upon checkin an airline personnel forced to pay extra $40 for the luggage even though 1 free bag was included with an economy class ticket. Also carry-on limit is 7kg in compare with 12kg on international airline. 12kg carry-ons are reserved for business class. Overhead compartments are too small for carry-ons though. But how passengers are supposed to convert 12kg into 7? And checked-in prices are outrageous"
Cons: "Announcements about canceletion of the flight very terrible, they didn't repeat anything, spoke mostly in Ukrainian so an American would have been very confused. Check-in desk manage Mike and other employees said we will be fully refunded, but customer service lady almost yelled at me telling that this was not true. Originally we were told flight was canceled due to technical issues. Than we found out that similar flight had been canceled the night before. Why not tell us these before we came from boston?!"
Cons: "Two hours delay, no plugs for charging no"
Pros: "The crew was great very caring & polight."
Cons: "Entertainment bad quality machines"
Cons: "Confiscated my duty free alcohol. Refused to let me take my shoes on board because they had zips on them. I then had to call my lift to come back for my shoes. Plane squashy. Just an awful airline. Never again."
Cons: "The UAI crew in Kharkov didn't know how to check me in. They didn't understand the inputs they needed in their Computer for my KLM/ Ukrainian Airline itinerary. It was horrible. After more than 1,5 hours they were able to give me one boarding pass to Kiev. And in Kiev the nightmare was even worse. I spent each minute of my layover time to run around begging for help. Nobody had a clue and was interested to help me. I needed to get mad and curse in order to be sent to the desk #1 with their technical expert. After another excruciating 20 minutes with absolutely unacceptable customer interaction I was handed the two boarding passes to Amsterdam and Detroit. 0 points in customer service. At times I thought I'll have an heart attack. Lousy as hell. Obviously the so called partnership of KLM and UAI is not a good idea, because this piss-poor experience is falling directly back on KLM (and in my case Delta Airlines, of which I am still a fan). KLM should either dump them of educate them and make them follow their standards."
Pros: "Overall I'm satisfied with Ukrainian International Airlines. The only reason I put good instead of excellent is the the time the plane was waiting to take off."
Pros: "Check in horrible, very long, approx. 45 mn waiting in line. all passengers had pb with their luggages. We thought we paid for an extra luggage, but at the check in they said we hadn't. Boarding time my wife got a seat, then someone comes with the same number, then a third person came with the same number. The plane left 45 mn late. Food and beverages are on sale, which I found scandalous. As everyone wants to pay his lunch - Its diner hour - the crew takes ages to go to the end of the plane. I think the service lasted an hour. They were progressively blocking the access to toilets that were at the end of the plane. Also we realized that our return flight leaves at 5 am from Paris, how on earth would we want to come back at 5am ??? We would never ordered that, that means waking up at 2am... So this + our luggages that weren't taken in charge at the airport = there s a problem for reservations whether on kayak or Ukraine airlines. And It's possible that I made a mistake but honestly we fly 5 to 10 times a year since years, and never would I book a flight that is leaving Paris at 5 am. But c'est la vie.... I would appreciate if you could call us to help us fix this return flight. Thank you anyway. Merry Christmas to whoever read this :)"
Pros: "At least we had space since this flight was not full. The seats are tiny and cramped so the extra space of an empty seat was needed."
Cons: "Small, uncomfortable seats and poor customer service with this Airline overall."
Pros: "good was only one - we landed safety."
Cons: "poor airconditioning. it almost did not work tea and coffee onboard for 2euros they did not load my luggage!!! and it was my second time with Ukraine Intl Airlines when the forget to load my luggage. pity, i did not have a chance to choose another airlines. all the time they have very special surprises for their customers."
Cons: "The costumer services of VAYAMA was so rude, they didn't give me any solution to my problem. So I have complaint to VAYAMA, I lost two tickets and almost $800, for two tickets (Geneva-Dnipropetrovsk and Dnipropetrovsk-New York). I have problem with VISA when went to fly and didn't get the solution to the second ticket that was 6 days before to fly. I paid cancelation insurance, but for what."
Pros: "The price is good."
Cons: "It was too uncomfortable. A small plane to be 9 hours. And the service was also to serious with no friendlyness."
Pros: "Stewardess were polite and kind"
Cons: "Cabin far too hot. Plane was old and showing its age."
Pros: "The crew was excellent"
Cons: "The plane is old and the coach seats are extremely small and uncomfortable. The movies that they played were old and food was not good. =("
Cons: "The flight was interminably long with so many crying children who would shriek at 3 minute intervals. The person sitting next to me was so large that I could not put the armrest down in the middle and he had the entirety of his leg pressed against mine for the duration of the flight. The food was horrible and gave me stomach problems. The airplane was old and seemed rickety. The in-flight service were 3 movies put on sequentially over a tiny central monitor which were subbed in Chinese."
Cons: "Very slow and limited staff"
Pros: "on time"
Cons: "The states were made for 3 people but they put 4 iseats nstead."
Cons: "We had no clue that our international airfare which we bought on kayak.com didn't include one checked-in bag per passenger (it was not indicated anywhere) and had to go through a lot of hassle to pay for bags in the airport. Boarding was very chaotic."
Pros: "Inept service end to end"
Cons: "From the long and mismanaged checkin line through chaotic boarding to untrained on board personnel, nothing worked"