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Scores according to KAYAK customer reviews
Pros: "More clarification pre purchasing of extra bag fees"
Cons: "$50 bag fee. Attendants not friendly. The seat pocket had chewed gum on magazine. Trays were dirty when I turned on the light- looked like blood. Will not fly American anymore."
Cons: "I had already landed late from Budapest, and therefore missed my connecting flight to Raleigh, so I was put on a different flight to Raleigh via Philadelphia. Only, my new flight from London was delayed by one hour, causing me to land late in Philadelphia, and miss my new connecting flight to Raleigh. I was put on a different flight, but there was no seat for me, so I ended up being stuck at the airport overnight. All these in one day!"
Pros: "The smooth boarding process and the enterainment."
Cons: "The limited food option. In general, there's not much vegetables. The food is either a pasta dish (quite heavy) or a meat dish with potatoes or rice."
Pros: "LIKED NOTHING. 5.5 hour delay on a redeye?! What's to like?"
Cons: "EVERYTHING was poorly handled by AA for this delay. You're at LAX, no pilot? no 1st officer? Where's the planning? And we boarded the plane on time, deboarded the plane, they gave us warm drinks and pretzels and cookies to tide us over. 5.5 hours later? we take off. Nothing AA did was done right for the customer."
Pros: "We were able to be put in an exit row which was great - especially since my husband and I are very tall and it was a cross-country flight."
Cons: "I find it ridiculous that on a cross-country flight they can't even offer pretzels or peanuts. There was NOTHING!!!! I have been on short hops on other airlines and you get something."
Pros: "Direct Flight from LAX to RDU on a redeye."
Cons: "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"
Pros: "- Departure and arrival ahead of schedule - Great entertainment system and choices"
Cons: "- Rather uncomfortable seats and minimal leg room for a 5'11'' / 180 lbs passenger - Flight attendants were superficial (continuously overlooked / ignored me on the service cycles), I was seated on the window."
Cons: "Plane was delayed by 4 hours due to mechanical issues"
Pros: "Flight was on time and service was good"
Pros: "Pleasant crew, pretty good food and films."
Cons: "Significant departure delay, contradictory information from initial airport check in to gate staff, beverage selection is okay but prices for more than the basics are astronomical."
Pros: "Sat in the exit, very nice and comfortable Crew was very well dressed and polite"
Cons: "Boarding was very disorganized Flight was almost an hour late After getting on the plane, there was at least another 20 minute delay"
Pros: "Crew was the best."
Cons: "Boarding order does not make sense. Go back to the traditional system of boarding; last rows go first."
Pros: "The crew was decent.....better on the London to Raleigh flight, the crew on the Raleigh to London flight were not very nice at ALL."
Cons: "I did not like that the ticket I purchased was a British Airways flight, but it was operated by American Airlines. The plane was SO outdated....it didn't even have personal screens. And the movies they played were old. I mean the Devil Wears Prada...COME ON!!!!! Also, the food on the way to London was extremely disappointing. I had chose the pasta with vegetables, and it was macaroni and cheese with broccoli. And not good macaroni, but more like the kind you make for your kids."
Cons: "Someone had been sick on the plane. They cleaned it up but it still had a pretty decent residual odor to bear in an hour plus long flight."
Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
Cons: "They squeezed me into a new plane after saying there was absolutely no way for me to get home... hmm."
Pros: "Crew, food and entertainment."
Cons: "Seats are toght. Just an inch more would have made a long flight much better."
Pros: "Great movie selection, including ones currently in theaters."
Cons: "Only received pretzels for snacks, while others received cookies."
Pros: "I was able to fall asleep and we didn't have to wait at the dock very long. Arrived on time and no delays."
Cons: "They flight attendant I had who took my drink order seemed distracted and basically threw my pretzels down on my tray table."
Pros: "The service was excellent, and we arrived ahead of schedule."
Cons: "AA was slow to act or communicate and was half hearted in their attempt to make up for the cancelled flight"
Pros: "No delays, speedy boarding and off boarding."
Cons: "Nothing..it was great."
Pros: "Flight was on time"
Cons: "Boarding is typical disorderly. Seating us getting smaller."
Pros: "Baggage handling is very slow. Speed it up with baggage manager changes."
Cons: "Baggage handling is very skow."
Cons: "Company blamed weather for flight cancelation and did not pay hotel and meals. Onboarding crew were very rude and not helpful, Food provided in the flight is very bad."
Pros: "Great customer service and attention"
Cons: "No inflight entertainment"
Cons: "huge delay 7 hours??????????????? I ended up sleeping the rest of the night in the airport"
Pros: "The crew were friendly"
Cons: "Bad seating system you can have a front of plane seat, but be boarded last. That creates personal items from being able to be placed near your seat and forced to put in bins at back of plane. That means waiting for entire plane to unboard before getting personal items"
Pros: "Getting there"
Cons: "Waiting 2.5 hours bc flight attendant didn't show up"
Cons: "Missed this flight because of missing the first flight"
Pros: "On time"
Pros: "Was delayed over 3 hours"
Cons: "Delayed over 3 hours"
Pros: "That I made it alive."
Cons: "I lost my keys and not one single person has contacted me about my lost set of keys, even when I left my contact info with them."
Cons: "Flight delay, awful boarding, had to switch planes, no entertainment, no free wifi"
Cons: "Flight delayed on tarmac for almost an hour. No air during delay. Seats are not very comfortable."
Cons: "My flight that had been scheduled for months was cancelled out of the blue and when I spoke to American it was for scheduled maintenance. So which was scheduled first? I would assume my flight. Lost a whole day of vacation. Thoroughly irate."
Pros: "Staff friensly"
Cons: "Multiple delays and gate changes the last when we were already were to start boarding Aircraft seating had some issues."
Cons: "No way to charge a cell phone during the flight. No chargers at the airport waiting area for the flight. There was a metal box under the seat in front of me so i could not out my bag there, could not even fit my feet there."
Cons: "My 3rd cancelled American flight this summer. No fun. Takes twice as long to get home when they do that. Time to switch airlines."
Pros: "Honestly - nothing!"
Cons: "Old 767 with very tight seating configuration made it impossible to et comfortable. The crew seemed generally pissed, especially outbound from RDU. Food was awful! Pretty much a Greyhound bus ride to London and back."
Pros: "I like it every thing about the flight I always find the suitable timing and cheapest fares. I always get a rental car at the airport. This is the best traveling service ever."
Cons: "Running behind schedule."
Pros: "The crew had excellent customer service"
Cons: "No entertainment"
Pros: "Everything was very smooth-uneventful"
Pros: "Everything was well run, the usual jam to get on the plane but that's a USAir tradition."
Pros: "Short flight"
Cons: "Long lay over, could not get access to finair web site to get upgrade."
Pros: "All the AA staff were great, very helpful as I was traveling alone with my 10 month old son. One of the flight attendants helped me carry our things on, because it's tough to carry my son in his safety seat and our bags through the narrow aisles without beating up everyone in the aisle seats as we go through! She also checked on us multiple times to see if there was anything else she could help us with."
Cons: "The AA check-in at Heathrow is terrible. It took us over an hour to get through the line, then another 20 minutes to get our seats changed because the seats we had been assigned weren't suitable for an infant safety seat! Also, the plane is older than the one I first took on the RDU to london route back in 2001. The seating is cramped and there is no seat back entertainment."
Cons: "The flight was delayed. When we arrived to RDU we had to wait for about 10 minutes for staff to marshal us in and then we had to wait another 10 minutes for them to open the door. This was at 1am!"