As usual, terrible. Delayed flight, missed connection and wasted hours at the airport. The only reason I use this airline is because of limited options.
The flight was delayed to 1:50 am from 12:05am which caused confusion for us on the connecting flight.
Our return trips from Lisbon to Vancouver were the worst flights I have EVER been on. Our seats from Frankfurt to Vancouver were most uncomfortable. The 'table ' was not only dirty but broken. My headrest ' support' too was broken, leaving a spot where a broken attachment poked at your head. My food was the worst food I have ever had on any flight. Staff....they all looked and acted as though they hated their jobs!! The Calgary to Vancouver wasnt much better. We had NO services even though we were told of complimentary beverages etc.. That didnt happen. I asked for window seats, assured by the ticket agent I was given a window seat...NOT. Please dont make me go on. Our trip from Vancouver TO Madrid was great......so we were most discouraged at the events of our return trip.
In both directions, one of the two flights was delayed in departing. due to mechanical issues (not weather). That tells me that inspection and maintenance is not being done often enough to prevent such from occurring. In the outbound direction, the second leg was delayed and we had to change our plans for after landing, thus missing an expected event. In the return direction, the first leg that was delayed; we had a long enough layover that we were not hurried to make our connection, but others were not so lucky. Comment about this survey process: in the multiple choice answers, there is no option for "Not Applicable"; as we had no food on board, we can't properly answer that question.
Well considering they didn't transfer our luggage once we arrived in Frankfurt to our Air Canada SUCKS!
Overall, a good experience. The crew were not as friendly/helpful on my flight from Toronto to Nashville, but they were nice enough. I asked for a coffee about 45 min before landing, the flight attendant acted put out at the request.. apparently, they forgot about it and when I asked again they said it was too late. It was the only thing I asked for on the flight. Needless to say, it bugged me.
Bad, still waiting for my luggage, since I arrive 5 days ago
This leg was run by United. Food was ok and the regular menu was actually not good ( Hindu meal was fine). Crew was fantastic
The air hostesses were pleasant and helpful Food was great
POOR- In Belgrade flight was delayed over 2 h, without explanation , no one to ask nor get any info I lost connecting flight in Frankfurt . Awful experience . I’m confident to avoid Lufthansa in the future
