Daily cleaning, installation of cabin HEPA filters
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All arriving travelers are subject to medical screening and quarantine.
There are currently 1,521 active cases of COVID-19 diagnosed in VI and 23 deaths as of Dec 1 2020
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "My flight got delayed twice. Had to get rebooked."
Pros: "Great crew members. Very friendly and helpful."
Pros: "Crew was great"
Cons: "Lots of screaming children. Not much to be done about that."
Pros: "Comfort, efficiency and entertainment were great."
Cons: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."
Pros: "Crew was awesome"
Pros: "Most comfortable seats of the three flights. Crew friendly and attentive. Acted like they enjoyed their work."
Cons: "Luggage still in Atlanta with Delta."
Cons: "Better choice of snacks"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Pros: "Connecting flight attendant was extremely helpful"
Cons: "Delayed due to weather this missed the first connection then bumped from first class by a rude gate agent in Atlanta"
Cons: "uncomfortable seats, thin seat cushions"
Cons: "Delta is top notch!"
Cons: "We experienced a one hour ground delay at Sea-Tac which was unrelated to our airline. The pilot kept the passengers informed with timely updates, and we finally departed about when the pilot predicted we'd get away."
Pros: "Staff were friendly. Nothing they could do about the maintenance issue that we experienced."
Cons: "Hour delay due to a maintenance issue. This was a hassle in and of itself, but the flight was also on New Year's Eve and ended up getting us to Buffalo about 20 minutes before midnight, which was a bit disappointing when I had made previous plans for the night. Also, I found the cabin to be very cold during the flight, but it was pretty short so I didn't complain."
Pros: "Smooth sailing"
Cons: "Small bathrooms, difficult to access."
Pros: "Everything clicked from the start"
Cons: "This flight always arrived 25-30 minutes early...why cant delta post the correct arrival times?? My first class priority boxes did not come off first but near last and wet!? Bad handling but at least within the 20 minutes!"
Pros: "Boarded fast"
Cons: "Woman next to me with crying baby didn’t care that her baby’s head and arms where pretty much in my seat the whole flight. And the girl in front of me was wildly dancing the whole flight in her seat with headphones on and she get pushing back in her seat hitting my knees And every announcement the flight attendant made during the flight sounded like he was stoned and obviously didn’t care what he was saying"
Cons: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
Pros: "Short flight! Crew nice enough!"
Cons: "Boarding seemed slightly delayed"
Cons: "Small airplane, noissy"
Pros: "I got home on the day I planned."
Cons: "This is the second time we've flown from NYC to SC on Delta and it's the second time they messed around with the departure time. We actually got back to SC pretty much on time but the confusion is aggravating and stressful when you're ready to get where you are going. Both times we got to SC when scheduled and Delta appears to think that makes everything fine. Not quite..."
Pros: "Getting off the flight was the best!"
Cons: "The persons who barfed and delayed take off was a not great. Cramped"
Pros: "Total Experience of Flying on this Airline ."
Cons: "No Comment."
Pros: "The plane was really nice. It was awesome being able to view movies on the flight."
Pros: "On Time, comfortable seats, good coffee and mixed nuts, smooth flight and landing."
Pros: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Cons: "Seats don't recline far enough."
Pros: "Airline was clean and upgraded, flight departed and arrived on time. Crew was courteous and professional."
Pros: "The space"
Cons: "No TVs"
Cons: "very cramped plan with very little leg room. OLD OLD OLD"
Pros: "The crew was great"
Cons: "The flight was 4 hours delayed"
Cons: "Seats are hard to get comfortable in. Headrests are awkward"
Pros: "The crew was organized and made us all laugh, and had a great personality."
Cons: "I upgraded my seat and paid extra for one with more room. And I wasn’t impressed with my upgrade, doesn’t feel like more leg than regular seats. Comfort was below average."
Pros: "Very satisfied. Great service"
Pros: "They hade entertainment"
Cons: "No food"
Pros: "As always, the crew and amenities were first rate."
Cons: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
Pros: "Seats were comfortable ... enough. Boarding process, once underway allowed me to get overhead bin and stash my other luggage in the seat below me. Flight wasn't overly booked (85-95%) so there appeared to be room for others to stretch out. Now about that crying kid..."
Cons: "Ugh. Weather delays. The flight was scheduled to board about 7P but it arrived late and they had to not only unload the self-loading cargo, but clean up afterwards. Would be nice to get a better estimate as to how long it would take to board so that I could hang out in the lounge. In addition, departure from JFK was delayed as well, either we missed the IFR window or got stuck behind some traffic and I fell asleep on the plane only to wake up what seemed an hour later just getting ready to hit V1. No upgrade."
Pros: "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
Cons: "Spacing with seats"
Pros: "Short flight so no food, drink or entertainment."
Pros: "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
Cons: "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."
Pros: "Kayak tells u the baggage claim and the new gAtes"
Pros: "I was able to get a gluten free snack"
Cons: "Tried to get an upgrade at the gate and they said our ticket wouldn't allow it."
Cons: "There was a kid screaming on both flights and t was not a good time"
Pros: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Cons: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
Pros: "On time and courteous staff"
Pros: "They held the plane for me. Due to customs and TSA, I had to run across the airport, and then a bus to the correct terminal to catch the plane. I arrived at the gate a couple of minutes after it was closed. THANKFULLY the gate agent came back (he was on the plane) and issued my seat ticket (it had been upgraded) and led me to the plane. So, didn't miss my flight, AND had a seat upgrade."
Cons: "Nothing. Despite the slight delay to allow me on board, and the loooong line on the runway, we still made it to our destination ahead of schedule."
Pros: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
Cons: "One crew member was running late. So we could not start boarding until she got there. Which created a chain reaction of events making the flight late. She was not a pilot. So why couldn't we begin boarding while waiting on her?"
Pros: "Liked the plane and the leg room. Had to switch itenary due to weather and the gate agent did a great job."
Pros: "The crew was great"
Cons: "All seats were booked, no covid-19 social distancing"
Cons: "IFE was not streaming movies, WiFi on but not loading"
Cons: "Never heard the announcement for boarding resulting in me missing my flight. If it were just me I’d say all my fault but there were 12 people that did not hear the announcements."
Pros: "The same answers apply as did the flight from Richmond to Miami."
Cons: "Same answers apply as the flight from Richmond to Miami."
Cons: "Use another airline"
Pros: "Not much. I did arrive to my destination with my bags!"
Cons: "My flight was delayed boarding and.leaving the runway! There was very choppy communication as from the airlines as things changed. I arrived and hour late from an already late flight! The attitude of the attendants was not the best either. They seemed to be tired and it showed in their service."
Cons: "Flight was delayed and we almost missed our connecting flight, but the pilot was on our side and we made it just in time!"
Pros: "Someone got sick but the crew helped her right away. An ambulance was already waiting for her. Flight despite this arrived on time."
Pros: "I liked the ability to choose my meal ahead of time."
Cons: "Pre-boarding drinks could have been offered to all business class customers, but again, the flight attendants with American aren’t as customer service oriented as those from Delta."
Cons: "In every segment they failed & just continually nickel & dime you."
Pros: "Like clockwork. New plane."
Cons: "the fact that they rushed everyone only to have you wait in the ramp"
Cons: "Flight got delayed which caused me to miss the last flight for my connecting flight."
Pros: "Variety of snacks and friendly service. Good entertainment selection."
Cons: "Signs for Finnair and AA were hard to find on departure."
Cons: "2 published delays and then another 30 minues waiting to push away from gate. Almost 2 hours late"
Pros: "New plane, more headroom made the cabin feel more spacious! Friendly flight crew! Loads of entertainment options....free! USB ports in every seat!"
Cons: "Traveling in coach is never comfortable. Fan was difficult to direct, and air flow was not especially strong."
Pros: "The precision of bookings thru airlines were right on the spot.."
Cons: "The long lay over.."
Pros: "On time! That pretty much says it all. I think American did a great job at everything they had control of."
Cons: "Having connecting flights that seem like they are miles apart. I’m sure there is a good reason for this but it is annoying to have to change concourses at these huge airports."
Pros: "One nice hostess on the flight. Just one"
Cons: "Cant believe my 600.00 for upgraded seats got ignored!!! I want a refund!@ Ripoff!!"
Cons: "Missed connection due to the crew delay and the runway being shut down to only one."
Pros: "On time with no delays"
Pros: "I've recently had problems with other airlines in the past few years. It seems that flight attendants get more and more rude by the day! I had nothing but a pleasant time on both these flights though. Everyone was cordial and respectful!"
Cons: "Don't have a conplaint."
Pros: "TSA PRE√ went fast and easy."
Cons: "Seats are miserable to try to sleep on an overnighter."
Pros: "Roomy seats"
Cons: "Long wait for clearance"
Pros: "I always trave AA/British Airways and I have never experienced any major problem or delay. They are a really good and trustworthy airline!"
Pros: "On time and what was advertised. Considering that the flight was after Thanksgiving and very full, we still had a good experience."
Pros: "Customer service in general"
Cons: "Boading could be smoother. Some customers had a hard time to put a luggage into the upper compartment and blocked a passage."
Pros: "Great hard working crew. Good food and snacks. On time!!!"
Cons: "Not a fan of baggage fees especially this high for only one checked. Next time Southwest Air, I guess."
Pros: "Always delayed. Always check my carry on. Which equals me being late to where I'm going."
Cons: "See above"
Pros: "Pampered by flight crew !!!"
Cons: "Delay, first told it was weather related, then mechanical. Re booked on a flight by AA that would never make connection. Paid over $1,000 for a flight leg that one way and direct on another airline (Alaska air) was $281.00 and the agent took so long to find redirect flight that they couldn't book. Total mess! While struck on the second leg and speaking with AA customer service about the reschedule I was told that they didn't have the ability to rectify the error because they no longer had control of my ticket and that I had to take into consideration that three was an event in San Antonio that caused delays network wide that added tio the initial issue... HOGWASH! 1) it was another AA issue where an AA aircraft drive of the runway while I was in flight on the first errant leg. 2) if they had just been straight from the outset, I wouldn't have been delayed. I will never fly AA AGAIN!"
Pros: "nothing. seriously I have NOTHING good to say about this trip"
Cons: "We boarded or flight just a few minutes late initially then had to taxi back to the gate to fix AC(?!) electrical issues, which were seemingly fixed just as we started to de-plane. Then after a slew of nonsense announcements about waiting for a new pilot, redirecting the destination, and basically misinformation about reboarding, we are told that the flight MIGHT be canceled; It has been nothing but one excuse after another and honestly after a 4 hour delay with no real answers, I really cannot find any reason to fly this airline ever again. Such poor service."
Pros: "Thanks Daniel for making my trip to San Diego comfortable!"
Cons: "Didn't get to upgrade to 1st Class, but oh well :)--"
Pros: "Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you"
Pros: "The flight attendants were the most rude and upsetting people o have ever felt with"
Pros: "Tvs on last flight"
Cons: "Overnight delay in Dallas."
Pros: "The crew was friendly helpful an our pilot had a sense of humor which is always a plus!"
Pros: "Ability to close the arrival time late departure caused by a "missing" pilot."
Cons: "Cattle car mentality"
Cons: "Internet is kinda hard to get connected to sometimes."
Pros: "Flights were on time and smooth. Some of the planes were fairly new."
Cons: "Paid for each bag, on one regional flight the.plane was falling apart on the inside with no padding on the seat, armrest padding coming off the seats in multiple seats."
Pros: "The crew and all employees were very nice and did their best to ensure that my travels went smoothly. The flight was not so comfortable but I didn't mind much. Over all good flight"
Pros: "Crew was very professional and courteous. Our plane landed early which is a plus"
Cons: "I didn't like the fact some of the seats appeared to be dirty , I sat on a book."
Cons: "Food was horribe and no dedicated tv per seat"
Pros: "SEATS IN FIRST CLASS WERE EXCELLENT WITH MANY PERKS."
Cons: "DELAYS IN BOARDING. Almost 2hrs"
Pros: "I received help from the staff at the airport when I wasn't sure what to do."
Cons: "My flight was changed a few times so I was sitting in the airport for seven hours before I was even informed on which flight I would actually be on. Horrible experience."
Cons: "Flight delayed. Seats are not very comfortable."
Pros: "We have no other complaints. It was all good."
Cons: "There was no air conditioner on the airplane . made it very uncomfortable ."
Pros: "Got from Zurich to NY safely, on-time, and in one piece."
Cons: "Outdated aircraft, No wifi or individual Onboard entertainment,flight crew lacked enthusiasm/motivation, Overpriced. Felt more like a Bus ride than an actual flight. 8.5 hours felt very long"
Pros: "The price for flight was great. Layover was perfectly timed and didn’t have to wait long before boarding."
Pros: "It was a mediocre flight. No frills."
Cons: "Seats could be more comfortable."
Cons: "Very little. This was very smooth work."
Pros: "What’s to like about flying commercial economy ? The chicken meal was tasty though."
Cons: "45 min delay boarding because the catering was late. Room in the seats. Plug between seats was not very reliable."
Pros: "The crew was nice"
Cons: "The flight left late and it was a very rough flight"
Pros: "Flight attendant hooked it up with a whole open isle of seating and free drinks!"
Pros: "We arrived safely"
Cons: "The plane was only 3 seats across, one seat, aisle, two seats. Very tiny!"
Pros: "Nothing, to be honest."
Cons: "Terrible boarding process (boarding groups one and two together for the first time, so even though we were group two priority, we did not get on until the middle of three and no overhead bin space left). There was no snack/beverage service. We did get a tiny bag of pretzels and were supposed to get either water or juice, but we never saw a beverage. Also, my seat's entertainment did not work. The worst was the HORRIBLE TINY ECON SEATS!!! Unless you are a child or a small woman/man, I would avoid this flight if at all possible. I have never been so uncomfortable on a flight, and I fly a dozen times a year for the last 25 years."
Pros: "The seatback entertainment system was working today."
Cons: "They decried it as a pre-screening, which implies it is for everyone (perhaps because of an international flight...?), but when we arrived- they simply scanned our boarding passes without any additional questions."
Cons: "It was repeatedly delayed."
Pros: "Quick flight, faster than schedule. Flight attendant was good."
Cons: "Absolutely no leg room or arm space in the seats on US express jets. If the flight were longer than an hour it would make for an absolutely miserable experience."
Cons: "Taggged carry-on bag, claimed A/C had no space, when I boarded saw lots of bin space not used. I am on a transfer to Intl. fight, so in sFO had to claim baggage and go through all of security again"
Pros: "Nothing, The flight didn't happen"
Cons: "Waited for 6.5 hours for the flight to get cancelled and rescheduled for a week later."
Pros: "Curtial personnel"
Cons: "Late departures both ways."
Pros: "Comfortable seating, plenty of leg room"
Pros: "I liked that the crew was nice and caring."
Cons: "I didn't like the take off or landing."
Pros: "Upgraded to forst xlass minute and super glad I did. My flight company was the perfect stranger to talk like with and the flight attendant was quite lovely and accomodating."
Cons: "This is about my 3rd FC experience where the 2nd meal option was not availbale for everyone. other than that drink service was prompt and bountiful!"
Pros: "Staff was friendly. And,Handicap assistance was good."
Cons: "Check in was very complicated & inconvienent! They wouldn't accept my gift bank card. Then we had to pay for a card because they didnt accept cash either,& nowhere,to get,cash. My husband had to leave &get money out,which took a,half hour-no easy way to check in."
Pros: "Good flight"
Cons: "Too tight to sit in seat"
Pros: "Friendly atmosphere"
Pros: "Overall, the flight and crew were great. Thank you."
Pros: "free entertainment system with movies, spacious seats and overhead space, drinks served, arrived early"
Pros: "'Nuff said"
Cons: "Everything else was great!!!"
Pros: "The entertainment was okay although the controls were having some issues since they weren't working properly"
Cons: "The unfriendliness of some of the crew. We were given ice cream and it came with a wood spoon however I am allergic to wood utensils and asked one of the crew members if they could provide me with a plastic spoon or a plastic fork and he just ignored me and I had to go all the way in the back to ask to another crew member for a plastic utensil."
Cons: "lack of storage space overhead. cramped seating. old plane. no wifi or entertainment."
Pros: "How often can you make a flight reservation from your I-phone, while enroute to CA in a vehicle for a return flight that is in 4 days, and on the 4th day drive up to United Airlines, step out of the truck, print your ticket, and 8 minutes from when you stepped out of the truck you are at the gate----for $82!!!! Three airports experiencing protests. No problems at LAX, SFO, or PDX."
Cons: "My boot zipper broke going through security check!"
Pros: "Our first leg of the flight was great."
Cons: "My husband was upgraded to first class, but they wouldn't upgrade me. The rep at the boarding station was very, very rude as well. We will reconsider when it's time for the next trip. We do have a choice on who we fly with."
Cons: "We were not told about the 20 min delay over the speaker from Newark to Flint Flight attendant basically ignored us for drinks and picking up garbage Newark to Flint"
Pros: "The staff was wonderful, the flight was smooth, and everything was a relaxed atmosphere."
Cons: "5 1/2 hour delay for a 20 minute flight!!!!!!"
Cons: "Grinding and whining while plane in taxi- extremely loud frinding when landing gear engaged and disengaged"
Pros: "Flight was cancelled night before. Rep said impossoble to get him home the same day. Looking online there were flights available, just more expensive and doesnt follow their policy. Very disapointed."
Cons: "Inable to to rebook flight in same day because of "policies""
Pros: "The flight provided snacks and drinks"
Cons: "$25 baggage fee"
Pros: "Flight was on time; both ground and flight crews were pleasant and efficient."
Cons: "They were out of ginger ale, my beverage of choice :-)"
Pros: "Quick bording, organized. Smooth flight."
Cons: "On board entertainment lacked horribly unless you are willing to pay extra. And the on flight snack was a joke."
Pros: "Excellent responsive service start to finish."
Cons: "The flight was delayed three times once after boarding, It was five hours late"
Pros: "Flight was on-time with departure and arrival."
Cons: "The air fare was way over priced."
Pros: "It didn't crash"
Cons: "two hours late without any reason given, and forced to check my bag on the prior flight to the final destination meaning I can't get it at gate side. Numerous flights to Cedar Rapids through United have been canceled or delayed without any explanation - I don't have faith in United anymore and will not book with them again."
Cons: "Barely enough room to hoist your baggage in the overhead bins"
Cons: "Even though I was on business class, I could not use the lounge at United . They said Luftansa do not pay pay for local connections."
Cons: "My flight was booked canceled then changed and rebooked without me knowing for a month later I was supposed to leave June 5th not July 5th I had to pay a extra $409 this trip cost me $781.00 for no reason I will Never use kayak again."
Pros: "The Airbus 380 was nice"
Cons: "Lost our luggage took 4 days to finally get it"
Pros: "Oh everything was great the crew ,the airplane have more space in the seats ..I ll give it a 10.."
Pros: "No issues ELP to HOU"
Cons: "1st plane felt and sounded like it was going to fall apart"
Cons: "The flight was cancelled and we had to spend the night in El Paso at our expense. Then had to get up at 4:30 the next morning to catch our rescheduled flight."
Cons: "standing on the tarmac for a few minutes, waiting to board, was uncomfortably cold / I wasn't dressed for that."
Pros: "The warning, update information."
Cons: "Needs to update quicker, because i did not know some of my gare numbers. That was not provided. The TSA was not nice at all, they were rude. The line was insane long."
Pros: "Friendly, attentive staff. Great seats with plenty of leg room."
Airlines flying from El Paso to Saint Croix have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights