Cons: "Inflight entertainment didn't work"
Pros: "Easy flight, no hassle, pleasant staff"
Pros: "Great snack offerings, friendly holiday crew"
Cons: "Felt very good"
Pros: "Crew was very nice and professional."
Cons: "Turbulence. Assigned a seat that doesn’t recline"
Pros: "Seat didn’t stay in reclined position and didn’t recline all the way. No foot rest. Ridiculous for first class. Delayed flight. Almost no food. Bizarre entertainment system. They couldn’t find my frequent flier number to add it to my trip."
Cons: "See above"
Cons: "Would’ve like tv screens and not have to watch on my phone"
Pros: "I missed my flight"
Pros: "I have never been so comfortable"
Pros: "The leg room. Crew was nice"
Cons: "Paid an extra $200 to sit in the front only to have the back be let out first. Charge for entertainment and no WiFi until the last 20 min of the flight. False advertising."
Cons: "Seats are not very comfortable. My fly was over night and I can’t sleep at all."
Pros: "Food was amazing."
Cons: "The flight delay was annoying"
Cons: "Customer needs better control over their seat assignments."
Cons: "COMPUTER SYSTEM WENT DOWN HUGE LINES CHECKING EVERYONE IN MANUALLY AFTER AN HOUR DELAY MY FLIGHT WAS CANCELED NEXT AVAILABLE FLIGHT WAS 6 HOURS LATER BY THE TIME THE FLIGHT REBOOKED"
Pros: "Crew was wonderful. Service was excellent."
Cons: "Very poor entertainment. The Virgin America planes had excellent entertainment as they had TV screens on the seats. You should consider bringing those back."
Pros: "Crew was amazing."
Cons: "Better informed check-in process."
Cons: "9:30 am flight was cancelled and I was given a 1:30 pm flight instead. Coming home the flight was delayed because while the plane and flight crew were there the Captain was not. It sounded like he was flying in from somewhere else."
Pros: "Great premium class seats"
Cons: "Wish there were food options that didn’t include chocolate at every turn!"
Pros: "Seats are comfortable, crews are all approachable and helpful."
Pros: "The service was excellent. The crew was helpful, and attentive. The aircraft seemed new with very comfortable seats and personal screen entertainment."
Cons: "The check in process was very poorly organized. We arrived more than 3 hours early for our flight but there wasn’t anyone at the counter service and only one attendant giving information. We were told they would not start the check in services until an hour more. We still waited another 30 minutes. They need to change their check in process. Another suggestion is making the last row seats able to recline as well. Other than that, It would have made the flight perfect."
Pros: "Modernized flight, no delays, military member service"
Pros: "That there was still a little bit a Virgin America still present! Love entertainment is available an absolute bonus that I wish traditional Alaska planes started installing!!"
Cons: "The entertainment of no headphones available and most headphones are now Bluetooth presents a problem. No snacks offered!!"
Pros: "Return (2nd leg) was excellent even thought the plane was older and smaller. 1 leg of the flight was just okay. The departure was delayed for half an hour to wait for a late stewardist. Pool performance."
Cons: "lack of Cleanliness, one crew member was rude and pushy (not to me but in her tone and to others),"
Pros: "On time. Arrived early to LAX"
Cons: "No entertainment on board"
Cons: "The passenger sitting to my left kept falling asleep and his head kept falling on my shoulder. Not quite what I signed up for. Also the inflight entertainment app was very glitchy and I could not get it to work properly."
Pros: "Plane was a little warm, air didn’t work great, also delayed on the runway for about 45 minutes before takeoff"
Cons: "They delay on the runway"
Pros: "The overall flight was fine bit the change of flight times and delay in LA was unacceptable!"
Cons: "Didn't like the 5 hour delay and the lack of ability to contact Justlfy directly. Will never use them again."
Cons: "Was told by TSA in los angeles that alaska airlines had selected me for an ssss on my boarding passes was checked in loreto on a 5 minute search had no carry ons went quick When in Los Angeles went thru customs and immigration no problem however when i got to security they checked my passport and said i had to have further screening had to stand 25 minutes waiting for tsa officer to take me through the line officer showed up finally they patted me down checked for nitrates took picture of my passport than sent me to gate While it was boarding had alaska agent make smart ellic comment about ssss on my boarding pass made it to Seattle than was going to take wenatchee flight gate agent said he needed all my previous boarding passes for loreto and Lax i said i threw them away he said well i will have to send you back through security here in seattle i told him i dont have enough time to make my flight he said you must have known there was Trouble my wenatchee flight fortunately had no ssss on it made my flight very long story short i will avoid alaska airlines next time."
Pros: "Just want to say how much I truly appreciate the wifi that made it possible for me to message with family during this emergency travel! And then the ability to watch a free movie to pass the time with the in air app was just above and beyond! I was extremely grateful! I ❤️ Alaskan Airlines!!"
Cons: "They did not let me use the restroom, I called for assistance and they just came and turned off the assistance light and left, I had to wait 40 mins just to use the bathroom because they didn’t want to open it, I understand that the seatbelts light was on but when you have to go you have to go. The ladies in the back were really rude"
Cons: "Our flight was cancelled and nobody told us!!"
Pros: "Clean, courteous and comfortable. Good job!"
Cons: "Start boarding from the back of the plane first to the front of plane. Some carriers do this with excellent result....quick boarding."
Pros: "Genially friendly atmosphere"
Pros: "I liked that the plane boarded quickly and we arrived 40 minutes early. I also like that I can use the Gogo app"
Cons: "Seats are not comfortable"
Pros: "Great service for an affordable price!"
Pros: "Perfect all the way around"
Pros: "Plugs at every seat and they have me the whole can on ginger ale on my return flight."
Cons: "Very tiny but tasty cookies. Exit rows seats don't recline even slightly."
Pros: "The flight was thankfully very short!"
Cons: "Crappy service, slow boarding, lack of control of boarding passengers at gate, plane was not as clean as normally expect for this airline."
Pros: "Buying the ticket while out at sea was one of best features of using Kayak ."
Pros: "Clean plane, smooth ride, great crew"
Cons: "Gave 4 for entertainment - only a 2 hr flight, but no seat screens"
Pros: "Clean plane; organized, quick boarding; overhead space for my carry-on (at no extra charge); I didn't get assulted like other airlines do to people; got me where I needed to be at the right time for the right price; free connectivity for messaging (on one flight, second flight wouldn't work)"
Pros: "There was one crew member, Terrace who was hilarious made any announcement enjoyable to hear, we were lucky we got him on our return flight as well"
Pros: "Very pleasant flight, on time, with outstanding, attentive and friendly crew, specially Jeff!"
Pros: "The whole air experience is so egregious now, I'm committed to first class and only a few airlines. Just can't do it anymore. I'm not a herd animal and I don't want to do it their way. Period. On Air Alaska it's a clean cabin, they leave on time, they maintain the planes. Amen."
Pros: "Flight attendants offered drinks. I wasn't offered beverages on the flight from LAX to STS and was very thirsty."
Cons: "The overhead speaker was WAY too loud. It felt like they were screaming at us the whole time through the intercom."
Pros: "Glorious leg room! Some airlines have crammed their seats so close together that even someone of average height has their knees jammed into the seat-back in front of them. Not so on Alaskan Air. I had a good 4-5 inches of space between my knees and the seat in front of me. Can't say the same for a lot of other airlines."
Pros: "Flight attendants They could have smiled and seem more friendly. I do understand that it was their last flight of the night and they were just as tired as the passengers."
Cons: "Board information, no page for boarding, we just happened to show at the boarding desk and was informed they have loaded earlier. We were boarding earlier then estimated time. After boarding and seated we were in formed we had a additional waiting time due to unprepared passport issues with customs and we had to wait for several other passengers. Our flight was held for additional 50 minutes. I was not impressed! I was very unhappy with the flight attendant stating sorry we don't have other options for food. They were out of food to buy except children option. This airline was chosen because I thought it was rated as a clean, friendly, reliable,relaxing flight . Seats are hard,stiff and uncomfortable. My back was aching before we got in flight. Windows were discussing gross with body fluids on them. I'm very sorry to say I would not recommend this Alaska airlines to anyone. Very unhappy and disappointed. I hope this will be addressed. Passengers should not have to sit in a flight seat sounded by filth. I would have expected my Mexico flight might have been this way but not my return flight in the states."
Pros: "The first united connection plane was junkie dirty needed repair mechanics couldn't fix so they got us off the plane And put us onto a new plane when I arrived in Boston I had missed the last bus or any public transportationI had to wait for four hours until mass transportation resumed in Boston because of the delay of the united planeDelay I didn't want to wake anybody up in the middle of the night"
Cons: "My Alaska flight turned into a United flight on my connection United's plane was old junky dirty"
Cons: "my flight on Alaska was delayed 3 out of 4 times I've flown in December/January! I will start looking into other carriers."
Flight was great even though it was delayed.
TsA was fast and efficient. Boarding was effortless, fast. Having a new and clean plane only amplified the experience
Crew was super helpful storing my bag, seating people, etc And now they’ve started thanking their Delta frequent flyer members !! Two crew came to find me and thanked me by name
Pros: "great everything!"
Pros: "It was all good glad the last leg of the trip was pleasant."
Pros: "Airplane accelerated from stand-by directly to runway without preparation stop. Awesome!"
Pros: "Crew was awesome"
Cons: "Small plane, feels cramped"
Pros: "Crew was friendly"
Cons: "The boarding process was rough and haphazard"
Pros: "The crew did their best to deal with delay."
Cons: "There was an absolutely awful job done by both Delta and Kayak of informing us if additional delays, new gate assignments, when the plane would be reboarded. Also, people were quite angry that the plane had to be cleaned between the time we got off and the time we reboarded. Just get us home."
Cons: "No sandwiches for sale just snack boxes"
Pros: "The fight was very professionally carried out."
Cons: "The gate agent hurried ineffectively to board our slightly delayed flight (around 10 min). She left open the Priority Lane and boarded all pax there, having to step 4 steps to the left to scan every boarding pass."
Pros: "It was ok"
Cons: "Seat the family together"
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Cons: "Taxied at ORD for 45 minutes waiting for a gate to vacate."
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pros: "Everything was good except boarding was delayed several times and even after everyone had boarded. We arrived 2 hours behind originally scheduled time as the result."
Cons: "Delta needs to try harder to minimize flight delays."
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "The seats were ok."
Cons: "The flight was delayed over 3 hours so I missed my connection in Chicago to Seattle. I’m now stick in Chicago overnight and have to be on a 6 am flight tomorrow. The Delta staff at LaGuaurdia was extremely rude and not helpful at all. Hate Delta......"
Pros: "Amazing crew and clean cabin."
Cons: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "Staff, service, options"
Cons: "Over an hour delay before boarding due to supposedly bad weather. Because flight was overbooked they were offering $400 gift card to change to standby on another flight. If you didn’t make that flight (evening), you’d be confirmed on a flight the following morning with one stop in Detroit (we booked a nonstop to Chicago). Uh, no thanks. Then to top it off, we’ve landed and been told that it will be at least an hour before we can deplane due to no availability at the gate (it’s 1145 pm right now). All this plus their new policy of not allowing us to select our seats because we bought the cheapest tickets. Really Delta? You go ahead and cater to the rich and I’ll choose to fly with another airline."
Pros: "Flight attendants were pleasant."
Pros: "Friendly service, comfortable seat, on time, no issues."
Pros: "Airline was clean and upgraded, flight departed and arrived on time. Crew was courteous and professional."
Pros: "The crew was great"
Cons: "The flight was 4 hours delayed"
Pros: "I flew on a basic economy fare (I understand the restrictions) and was seated in Economy Comfort +, so that was appreciated."
Cons: "I could see on the Fly Delta app that I had been placed in seat 10B, but neither the app nor my boarding pass gave me a group to board with, so I assumed that I needed to board with group 3, which necessitated gate-checking my rollerboard bag. Only when I approached the gate to board did I notice on the info screen that I had been "upgraded" to Comfort + and granted boarding with the Sky Priority group. I wish this had been clearer so I could have avoided waiting to board and gate-checking my bag. Minor inconvenience but room for improvement on Delta's part."
Pros: "Friendly staff and comfortable seating"
Pros: "This was not my original transfer flight but everyone was much nicer and helpful than serious and being rude. Love Delta, I did not flight United because I wouldn’t have met my United flight once landing in ATL. The Young African American woman who was at the gate was amazing and so reassuring that I would make my flight to Chicago. Would book Delta, just because of how nice she was to me."
Pros: "i liked that staff and crew were very communicative and pleasant."
Cons: "one crew member didn't show up and caused delayed flight."
Pros: "Flight was on time. Boarded quickly with no fuss."
Pros: "Flt on time, very nice and friendly gate agent and flight attendant"
Cons: "Too tight and seats not comfortable."
Pros: "The Delta people were solicitous, efficient and brilliant the whole way through. We had not a bit of trouble. Our first class seats were comfortable, but with the supplied blanket, pillow and poor air conditioning it was a hot flight. The cabin personnel were wonderful as per usual, and my tasty gin and tonic soothed any discontent. I wish I could fly this way all the time!"
Cons: "The private contractor handling wheelchair assistance was terrible. A Delta employee theorized that they do not pay enough to attract and retain personnel. Our pre-arranged chair was not there, multiple calls by our Delta assistant finally got us a ride to the chair holding area, but after about 45 minutes we gave up and shuffled off to the security area on foot. Thank goodness my hubby is mobile enough for that to have been an option. When we abandoned our wait we were still 4th in line for an attendant to push the chair. If Delta has any responsibility in this it would be in the retention and compensation for the private contractor."
Pros: "I was able to get a gluten free snack"
Cons: "Tried to get an upgrade at the gate and they said our ticket wouldn't allow it."
Pros: "Plane arrived early"
Cons: "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
Pros: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Pros: "Airline stewards were very friendly and pleasant."
Cons: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Cons: "Very uncomfortable, seats did not recline and seats way too close together."
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "I was notified about the delay via text before I left for the airport, which was nice. I would not have checked my email."
Cons: "Delayed for over 2 hours. I have never flown Delta before this flight and it wasn't a great representation. The flight attendants were nice but I was in a seat near the engine and it was making really weird noises. I fly almost every two weeks, so I'm used to engine noises but this was one of the loudest/most rickety sounding flights I have ever been on.. and I have flown Spirit a few times. It just didn't feel safe. Landing scared me a little too as I have landed in O'Hare countless times and have never flown so low to the highway upon entry. It felt like we were only a couple hundred feet above the cars."
Pros: "Great short trip with an attentive crew."
Cons: "Seats were a bit uncofortable and small compared to previous flights."
Cons: "Unnecessary flight cancellation. I had friends taking the same flight at the same time at the same airport from different airlines and they came through for their customers. I received no consolation it assistance with overnight accommodations."
Cons: "The flight attendant looked like she was mad throughout the whole flight"
Cons: "Delayed without explanation. Otherwise fine"
The plane is old and really small. Crew was great
Pros: "Very accommodating crew as we were traveling with my elderly grandmother."
Cons: "Nothing really"
Pros: "Fast and easy flight"
Cons: "It’s was very good flight"
Pros: "Nice Crew. Very accommodating."
Cons: "The input for the headphones were not working properly at my seat location on the flight. Seat #10c on a A321 Airbus from Miami to L.A."
Pros: "Easy check in and boarding"
Cons: "Flight was delayed 45 minutes while sitting on runway"
Pros: "Left on time and arrived early"
Pros: "That the flight attendant took pity on me when she could see how flustered I was boarding and let me move up to the business class section."
Cons: "The gate agent was awful! She decided that my bag was too big to go onboard even before I put it in the measurement thing. I did have to rearrange some items - but then it fit! Regardless of the fact it completely fit on my first leg of the trip."
Cons: "Changed my flight time bc of Max 8 which ruined my meeting schedule. Then the outlets in my row were not working so I could not do work or watch entertainment."
Pros: "The legroom."
Cons: "There was nothing not to like."
Pros: "I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose."
Pros: "The crew was probably the only positive thing of the flight."
Cons: "Late boarding because of downsizing plane and overbooking, than sitting on a plane for an additional hour after boarding completed while it was very hot inside. Departed and landed with a delay. Very old airplane with no individual fans above the seats, no outlets to charge devices and no entertainment system."
Cons: "There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers."
Pros: "Amazing flight..,......... Great service"
Pros: "Dreamliner plane"
Cons: "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
Pros: "Not much"
Cons: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
Pros: "Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past."
Cons: "Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely."
Cons: "I was expecting this to be a flight by Japan Airlines but it turned out to be an American Airlines flight. I was expecting and wanted to experience a flight from another airline."
Pros: "The entertainment factor of people with huge bags being told they have to check them at the gate!"
Cons: "Middle seats!"
Pros: "Plane was new and entertainment was free. Great service too."
Cons: "American has improved a lot"
Cons: "All. Disappointed to see Etihad airlines declining so rapidly. What used to be my preferred airlines, not anymore and definitely can predict the downfall."
Pros: "i loved everything but there should be more variety of food and snacks"
Pros: "Pilot was very friendly"
Cons: "Seats were very uncomfortable"
Cons: "Staff were so rude"
Pros: "Customer service in general"
Cons: "Boading could be smoother. Some customers had a hard time to put a luggage into the upper compartment and blocked a passage."
Cons: "Not a fan of baggage fees especially this high for only one checked. Next time Southwest Air, I guess."
Cons: "We arrived 30 minutes early but then we waited 30 minutes for a gate."
Pros: "Crew was exceptional (as usual), everything ran smoothly and on time."
Cons: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
Cons: "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
Pros: "Nothing I could not take the flight"
Cons: "They did not let us board because the connection time was not enough for our bags - no one took accountability and they finally rescheduled us on a flight the following day after 3 hours on the phone. Terrible"
Pros: "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
Cons: "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."
Pros: "Old school seat. No foot rest. Small plane to go coast to coast."
Cons: "UI on the entertainment system was horrible."
Pros: "The check in process with the kiosks. It was very easy."
Cons: "They ran out of sandwiches that we had to pay for. We didn't have to do that on the Aer Lingus flight, which was for the same amount of time. In the other flight we had choice in entetainment."
Pros: "QF operated by American Airlines. First time flying AA from LAX to SYD (typically do this trip once a year). Overall a good experience, much better than I was anticipating. They diid not charge for surfboard, which was great. Plane is smaller than Qantas Airbus 380, so boarding and getting off plane was quicker. Would fly again."
Pros: "This airline is evil."
Pros: "It wasn't bad for an American based international flight, but also not wonderful. Crew was great. Snacks were good. The extensive entertainment options were great and enjoyed extensively."
Cons: "The vegetarian options were AWFUL. Like, really really bad. Seats seemed smaller than previous flights."
Pros: "Friendly, efficient service."
Cons: "Very small niggle but it could be very frustrating for people. I watched the Hobbit trilogy on the flight. The films appear in the menu alphabetically. Viewing them this way leads to a 1,3,2 order.... There is no indication (that I saw) for the order they should be viewed."
Pros: "Everything was very pleasant for myself and my four year old grandson. Have never had any problems flying with American Airlines. Thank you"
Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."
Pros: "The seat was a lot better than the first leg. Also the entertainment screen worked."
Cons: "The food was okay but not that good, The male crew steward was very friendly with a couple across from me and gave each of them 8 glasses of wine, even without asking for them, He would just show up with two glasses of wine every 30 mins. All the lady's working were great and friendly."
Pros: "Good experience all around."
Cons: "15 minutes late. No big deal though"
Cons: "Internet is kinda hard to get connected to sometimes."
Pros: "Great flight"
Pros: "The crew and all employees were very nice and did their best to ensure that my travels went smoothly. The flight was not so comfortable but I didn't mind much. Over all good flight"
Pros: "AA has been good to me--- Gold card a big help."
Cons: "The LAX concourse could at least 2 more coffee shops in addition to Starbucks.The wait was 40 minutes at Starbucks to get a cup of coffee!!! Get on the ball LAX!! We need our caffine in the morning."
Cons: "The flight was not smooth, it seemed like the pilot didn't know what he was doing. I arrived an hour early for my flight and my bag got left behind. I'm only here for a day and a half and my bag won't reach me for another 24 hours. Really poor experience with AA."
Pros: "The flight was short."
Cons: "Once again my flight was delayed, this time 50 minutes!! . Last time i had to stop in Vegas I got stuck there overnigh because my flight had been delayed and to mKe things worse they also managed to Miss my flights connection in Miami after they had booked me a new flight.. With a window seat that had no window. I old the flight attendant that I needed help stowing my backpack in the overhead bin, not because it was that heavy or big, but because the previous flight had been 5 hrs long and after being stuck in the middle seat my back was killing me and lifting my bag over my head would have triggered a muscle spasm. I have a back condition and they refused to help me. She would not even hear me out and insisted on me to check my bag, which I refused to because my laptop and tablet were in there without propper padding to protect them. The same flight attendant had already yelled at a passanger and was making a scene that made several other passengers uncomfortable. i understand the flight was full and they were delayed enough, but the airline clients should not have to pay for the airline's mistakes."
Pros: "The flight was very comfortable. The seats were very roomy. Boarding process was seamless. Staff were friendly and helpful"
Cons: "I had asked for a vegetarian meal when I booked the tickets - this request didn't come through on my booking. I asked again at check-in, they informed me I should have called 24 hours before and organised it. Luckily the flight had vegetarian meal options onboard so I did not starve. The movie selection was not the best. The entertainment unit itself was really good however."
Pros: "Crew and plane ride."
Cons: "The seats hurt us."
Cons: "If you dont have TSA precheck....get it...lifesaver"
Cons: "The plane was filthy. It made me sick thinking that im stuck on this plane that they never clean..in the peak of sick season."
Pros: "Crew was nice"
Cons: "Leg room"
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "Crew was nice and efficient."
Cons: "Check in counter needed more help-line very long"
Cons: "They charge $50 for a carry on bag!!!"
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Pros: "Definitely the price. Fairly quick boarding process, just a little congested. Decent priced drinks."
Cons: "Not the most comfortable seats, but there was no one next to me, so it was okay."
Pros: "The crew was amazing"
Pros: "The gate agent was amazing and super helpful."
Cons: "Seats are tight and not very comfortable."
Cons: "Still in Reno. Aircraft broke down"
Pros: "LEFT EARLY ARRIVED EARLY PERFECT"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Pros: "Nothing, honestly. Constantly delayed, cheap airline with forced fees, only one I could take and I can’t believe you exist. You have horrible customer service"
Cons: "I will never fly you again. Sure you don’t care."
Cons: "So many charges at every step. $5 for boarding passes?"
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Cons: "Flight was very late. Have to pay $45 for a carry-on bag. Seats were uncomfortable and have to pay for all snacks and drinks including water."
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Pros: "Quick boarding with no fuss."
Cons: "The planes could be a lot cleaner."
Pros: "Better than on time Smooth sailing through south bend airport!"
Cons: "Just have to remember thrift airline No seat going back"
Cons: "baggage staff was super rude. She told me I am the last passenger on the plane which wasn't true. She made me pay $50 because of little overweight. I could easily redistribute the weight among my bags if she gave me little chance. I was a single mom with two kids (3 months and 3 years old) had to pay a fine which I can't afford. Thanks for giving me the chance to express my feelings."
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "Fare and friendly staff."
Cons: "No wi-fi."
Cons: "Our engine seats at the rear of the plane were of course a little noisy at first. We got these seats on both our flights. Hoped that at least one-way we would have managed seats with a window."
Pros: "Love the ticket price, but charging $44 for a carry-on? C'mon man! Added charges that were worth it? Priority boarding: $15, Exit row seating: $25 Also be advised that all food & drink is for purchase and must be purchased with debit or credit card - absolutely no cash."
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Pros: "I arrived safely Tommy Destination"
Cons: "It was so hot boarding and unloading. There was no air. Staff was curt and not very friendly as of assistance."
Cons: "Old plane with fixed seats with very limited leg room which were not comfortable- broken window shades, scratched windows, & rattles everywhere made for a long flight. Crew was ok, I would fly again if the price was enough of a savings"
Cons: "Allegiant 468 7/27 4 1/2 hour delay on flight 569 on 7/27 and not a single person on the ground or plane even said sorry. Allegiant also failed to update the revised departure time. Allegiant posted an initial delay of 30 minunutes but then, when there was a further 2 hour delay due to a problem with the plane in Vegas Allegiant didn't update the time. (G4 568 was showing a two hour delay, with a 1010 arrival into STS but Allegiant never updated the departure time for 569 to reflect the additional two hour delay.) It wasn't until I called that it got updated and when I called I had to point out that the airplane hadn't even left Vegas and Allegiant was still showing an 8:50 departure time. It also took the reservation agent over 20 minutes to get any information about what was going on. Lastly each and every time I call I was on hold for a minimum of 20 minutes before being able to speak to a person"
Pros: "Very efficient service... actually a good experience."
Cons: "The airline nickel and dimes for everything."
Pros: "Comfort and speed of the flight. Attentive staff!"
Cons: "Need one craft beer"
Pros: "Their flights are always delayed. They have some pretty old flights and they always get broke before the take off and they have to do some maintenance before take off. Not going to fly again with them."
Cons: "Entire flight experience."
Cons: "Literally had to pay for every little thing that is usually included in other airline tickets."
Cons: "The flight got cancelled - trip had to be completely rearranged."
Pros: "The price of the flight was cheap, but i know why. You ended up paying for your carry on luggage, ypu pay for seat assignment if you want to guarentee sitting with you party, you pay for soda. My flight was 1.5 hours late, due to mechanical problem. Plane was janky and it felt like it STILL needed repairs."
Cons: "Low airfare."
Pros: "The price and the nonstop flight."
Cons: "6+ hour delays Plane looked to be in sad shape, paint peeling, looked bolted together from spare parts. Strange Air Conditioning issues mid-flight that turned the plane into a walk-in freezer. upon landing our entire flights bags were abandoned and there wasn't a single Allegiant representative in the airport to communicate with the airport baggage people. After 1.5 hour wait our bags were finally offloaded onto the baggage claim by an airport employee not normally tasked with the job. Allegiant was paged over and over with no response. I will NEVER fly Allegiant again."
Cons: "Two out of three bathrooms out of order"
Cons: "They overcharge for bags and their weight limit is only 40 pounds. They leave the desk and hour before take off which doesn't help people who are running late. They charge you to print out your boarding pass. They don't even send the boarding pass through email, you have to download the app. Overall horrible customer service. When call for customer service you can't even get a human representative. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to."
Pros: "Airline was great. Told us right away they were only going to do one drink service so we could order two. Left on time and had no issues. Would definitely fly with them again. Even though you have to pay to check a bag, it's still a better deal than any other airline out there. People need to stop complaining about the extra fees, do you want cheap or not."
Cons: "Nothing. Was exactly what I expected for a $35.00 flight."
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."
Pros: "The flight left on time. Friendly crew"
Cons: "I don't like that they charge for carry on bags and they don't have a toll free number"
Cons: "I didn't like the schedule time change. Very inconvenient missed some of my planned festivities that were prepaid."
Pros: "Time of travel"
Cons: "No leg room"
Pros: "Having all the rodeo people going to the rodeo to Las Vegas"
Pros: "Crew on both our flights were very nice and accommodating."
Cons: "Arriving on time to make my connection!!!!!!"
Pros: "Plane wasn’t full, crew was great"
Cons: "They could have better food options for a 7 hours flight."
Pros: "Nice crew, good take off and landing"
Cons: "We were an hr late taking off."
Pros: "Good leg room"
Cons: "Seats are narrow. Not much shoulder space"
Pros: "We arrived safely"
Cons: "The plane was only 3 seats across, one seat, aisle, two seats. Very tiny!"
Pros: "Nothing, worst experience I’ve ever had traveling. Up for nearly 2 days and with no help from the local airport staff."
Cons: "Everything, no customer service whatsoever"
Pros: "Everybody was wonderful. All the staff were friendly and the flight was great."
Cons: "I volunteered to gate check my instruments (which I NEVER do because it’s not my hobby, it’s my livelihood). When I did, I made very clear that I’ll ONLY do it if it’s handed to me at the gate when I arrive. It CANNOT go into baggage claim because it’s 2 $3000, left handed, vintage Paul McCartney basses packed in one bag. The gentleman assured me that I’d have it handed to me upon arrival. It isn’t designed to go through the rough handling of people I’ve never met or trusted. So I got to Denver and waited at the gate until someone told me, “oh no that’s gonna be down in baggage claim” Needless to say, I’m scared to death and I don’t even know where $6000 worth of instruments of mine, is right now. I wish people would communicate when they promise things."
Pros: "Seats were comfortable, we were in first class. United provided a good selection of recent movies."
Cons: "United stewardesses have little to no interest in their duties. Questions were clearly an annoyance to them. The leg of flight from Denver to Des Moines was very uncomfortable, seats much to tigh, no leg room. Gate staff in Denver were exceptional. United needs to revisit their time for loading. We preloaded, I had a broken leg, I was traveling with a special needs woman. We just reached our seats when other passengers were prodding us to sit so they could board no time to settle. Not impressed"
Cons: "Lost bags and every time I called to find out where they were I would get a different story. I was told it would be on the next flight for the next 5 flights."
Pros: "The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver."
Cons: "The plane was delayed over an hour for cleaning. It was frustrating to say the least."
Pros: "The flight was on time"
Cons: "This was a smaller plane (4 seats across). Knowing this, they didn't bring enough luggage carts, so they only brought some of the luggage to the baggage claim and didn't tell us this. 5-6 of us waited and waited and finally asked someone who told us that they had to go back to the plane to get the rest of the luggage. Those of us still waiting got to wait another half hour for our luggage. Talk all they want, United just can't seem to get it right. PS: those of us who had to wait were the ones who got to the San Antonio airport the earliest and thus our luggage was on the plane first."
Pros: "Curtial personnel"
Cons: "Late departures both ways."
Cons: "Seats to small. But I am 6'3"" and my son traveling with me is 6'5"."
Pros: "The leg from Denver to vegas was awesome"
Cons: "The first leg didn't have any snacks and a cold continental breakfast. American and Delta's breakfast is much nicer. But worth the price for that portion of the leg."
Cons: "The plane was freezing. I needed to put on socks--really wished I had packed wool ones. The seats were cramped and mine did not recline."
Pros: "free movies on the flight with the united app"
Cons: "The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this"
Pros: "I was sat in an exit seat."
Cons: "The lady in the seat next to me was so overweight that I couldn't sit comfortably for the entire flight - I had to lean out and it hurt my back!"
Pros: "Nothing I won't be flying united again!"
Cons: "The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!"
Cons: "The default on the browser defaulted to April 9 when I was actually booking the ticket for April 2. So I had to forfeit the $317 ticket. I use kayak a lot - can anything be down ?"
Pros: "Food was edible, nothing special"
Cons: "Boarding was very slow, as was cabin staff. Not very attentive. Made a big deal about letting passengers with connections off first, although we arrived. We waited, as requested. Finally got up,after realizing everyone in the 20'rows behind us was gone."
Pros: "The staff was wonderful, the flight was smooth, and everything was a relaxed atmosphere."
Cons: "Grinding and whining while plane in taxi- extremely loud frinding when landing gear engaged and disengaged"
Pros: "Flight was cancelled night before. Rep said impossoble to get him home the same day. Looking online there were flights available, just more expensive and doesnt follow their policy. Very disapointed."
Cons: "Inable to to rebook flight in same day because of "policies""
Cons: "Flight was delayed to 4 hours now I'm rushing all over to get to my connecting flights"
Pros: "Small airport, comfortable seating, polite crew"
Cons: "Snack wasn't my style"
Pros: "Flight was on time; both ground and flight crews were pleasant and efficient."
Cons: "They were out of ginger ale, my beverage of choice :-)"
Cons: "Unable to pre-check online. Unable to check at the check in machines--had to go up and check in at the counter, long wait because there was only one clerk. We were then given a ticket just to get through security and had to check in a second time when we get to the gate for seat assignment, which is ridiculous. Why couldn't that be done at the 1st check-in? The clerk told me she will call me when she has the seat assignment/ boarding ticket but she never did and I had to go back up to ask for them when it was getting close to boarding time. At the last moment minutes, volunteers could check in their carry on for free....It would have been nice (and less hassle) to have that option at the 1st check-in."
Pros: "Excellent responsive service start to finish."
Pros: "Quick and easy boarding, friendly staff, On time/early to arrival"
Cons: "Not a lot of space for passengers- even someone small like me at 5'2 and 120 lbs. Flight was also a bit turbulent"
Cons: "I'm usually a patient person, but my flight was supposed to leave at 525am and didn't leave until 730. This was the first flight in the morning. We boarded, waiting 30 minutes on the plane, they told us to get off because there were computer issues. Why wasn't that checked before everybody was boarded? Once we got on the plane we had to wait another 30 minutes for the crew to get someone's luggage from under the plane. Why wasn't that done while the computer was getting fixed? I didn't get to Denver until 1040am missed my flight and didn't get to get on my connection until 500pm. In the meantime I called to get on a different flight at 1, but the guy on the phone didn't actually book me a seat. The gate people weren't very nice."
Pros: "Boarding was very fast and efficient. Seats were as expected on an airplane. The flight was only 45 minutes so there was no entertainment or food to really be able to rate them on it."
Cons: "The one flight attendant spoke super fast so it was a little hard to hear her clearly."
Cons: "A la ahora de irnos hubo muchos contratiempo por el tiempo pero por el vuelo después que nos fuimos fue excelente"
Pros: "Very friendly and helpful staff."
Cons: "The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are."
Pros: "The staff was very helpful"
Cons: "Turbulence was horrid. Had to re route the landing causing me to miss my connecting flight. united had no other options for 23 hours. Therefore I chose to return to my starting destination. I still had to spend the night at the airport, and missed a 10 hour day of work due to no other flight options. All I received was a verbal apology. Glad I paid for a flight to a one night stay at Denver airport and back."
Pros: "Oh everything was great the crew ,the airplane have more space in the seats ..I ll give it a 10.."
Cons: "One strange thing happened on my United airlines flight. The crew announced before we boarded that there wasn't enough overhead space for rolling bags and encouraged us to check them in. Upon boarding they announced that all overhead space in the back was full. I sat in the back and noticed that the crew closed the overhead compartments even though they were mostly empty. Another passenger opened an empty one and the crew came over and closed it right away, though many people were still boarding. What's going on?"
Cons: "The flight was cancelled and we had to spend the night in El Paso at our expense. Then had to get up at 4:30 the next morning to catch our rescheduled flight."
Cons: "The airplane was freezing, and I'm 23 years old and very used to flying."
Pros: "The warning, update information."
Cons: "Needs to update quicker, because i did not know some of my gare numbers. That was not provided. The TSA was not nice at all, they were rude. The line was insane long."
Cons: "Additional fees for extra space were 1/3 the cost of my flight"
Cons: "My flight was scheduled to leave at 4:51 pm. I arrived at the airport 2 and a half hours before my flight was to leave and I read the departure board to see that the flight was delayed due to maintenance. Then I saw that it was delayed again because we were waiting for a flight coming in from the Bahamas. Well my flight didn't take off until about 7:30 pm. I arrived in Denver around 10:00 pm which made me miss my shuttle to the Springs. I am a diabetic and was in need of my medication so I needed to get home. I spent extra money to take a bus to downtown Denver and a grayhound bus to the springs and a cab to my home. So my trip cost my an extra $55.00 dollars I didn't have. I have always taken United but after this experience, I will never again take United."
Pros: "The crew is AMAZING!!! Personal, professionals, they go above and beyond my personal standard of customer service. Very comfortable atmosphere. Not to be mistaken with the uncomfortable seats. I like to think United doesn't overlook the work ethic their employees represent the company with on a day to day basis."
Cons: "I travel for work from Grand Junction, Colorado to Dickinson, North Dakota every 4 to 6 weeks. I always fly United. On one occasion I met family in Colorado Springs, so I bought a round trip ticket from Dickinson to Colorado Springs. I missed the second half of my round trip flight from Colorado Springs to Dickinson. I had to pay my own cab fare from Colorado Springs to Denver to catch my flight, because your plane, that i paid for a flight on, had mechanical issues and didn't make it to Colorado Springs. Second, my flight in Denver was cancelled 3 times and almost a fourth. I all but got down on my knees and begged to catch the fourth flight they tried to cancel. Third, I didn't even get to fly into Dickinson. So instead of somebody coming and picking me up in Dickinson which is a 30-minute drive from where I work, somebody had to drive 3 hours to Williston where you guys ended up getting me. Which cost me 3 hours of gas money to get picked up, instead of 30 min of gas money. I didn't get either of the flights back to North Dakota that I paid for. I've asked for the reasonable request that I be refunded 50% of the cost of the airfare and the $235 it cost for cab fare. When I contacted United about this I got the runaround from everybody. At this point I've pretty much accepted the loss, and the financial hit. I'll continue to fly United only because it's pretty much my only option. Just make sure you keep the crew around. They're great. I'd hate for the experience to go from unsatisfying, to miserable."
Pros: "they gave us the whole can to drink on the flight for drinks"
Cons: "the stupid old white man at baggage check in in New YOrk who was EXTREMELY rude and made me HATE flying with UNited"
Pros: "My flight started off with getting to the airport only to find my flight had been canceled in the morning and rescheduled at an earlier time while I was at work. I don't check my phone or email while at work. Fortunately, your staff was quickly able to put me on a flight that left an hour and a half after my original flight, but would put me on a connecting flight with American Airlines in Chicago. The AA flight had engine trouble so it turned around and we borded another plane after we landed. The original flight would have had me to my destination by 9:30 pm. Instead I arrived at 1:08 am the next day. I am frustrated that my flight was canceled so close to my departure. It was a great inconvenience to those picking me up at the airport. It added to my stress. It made it much less likely that I will fly United again. Maybe you had good reason to cancel my flight at such short notice, but it severely tainted my experience and opinion of United and American Airlines which had been fairly positive until now."
Cons: "The inconsideration for my schedule. The last minute change."
Cons: "Didn't receive my carry-on when arrived in ELP. Finally got it the next day."
Pros: "Punctual flight, lack of major issues. Friendly staff helps on a long flight. Handled minor issues in the cabin well."
Cons: "Boarding the 747 was a bit disorganized, using doors on both sides of the gate desk led to confusion."
Pros: "Not only do I get the best price. The fact that you told me what carousel to get my bag from was new to me. I alway check kyak first but now I love u guys. I know my travel site and its kayak"