Daily cleaning, installation of cabin HEPA filters on flights from Erie to Europe
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Scores according to KAYAK customer reviews
Pros: "New 787, beautiful inside."
Cons: "Uncomfortable in economy, seats very cramped, difficult to eat the meal."
Cons: "It was not clear that I needed a different 6 letter code to checkin using the AA website. I finally got frustrated and called AA only to find out the code was different. The codes should have been the same or you should have referenced it on the website when I tried to check in"
Cons: "People were so rude"
Pros: "Boarding was efficient and fast"
Cons: "Nothing in particular"
Cons: "Seats were too narrow and distance between sets is too small"
Pros: "Premium economy was excellent service, great food, and nice wide seats with legroom"
Pros: "Great service"
Cons: "See above - I never went from Dallas to London."
Cons: "The breakfast was not very good. I would have liked more fruit and maybe a real regular muffin."
Pros: "Liked the service and food"
Cons: "Seats are tight and foot legroom is tight too"
Pros: "Admirals Club was great, service board excellent and the Dreamliner 787 is really friendly on the body."
Cons: "The check for Business Class was poorly signposted and a tad difficult."
Cons: "Middle seat"
Pros: "Good service friendly made sure I had morning coffee even though I was sleeping during service"
Cons: "The breakfast, no hot meal just sugary food."
Cons: "Cramped seats, AC blasting and constant sting breeze. Food and service awful."
Pros: "Almost empty in economy"
Cons: "I liked everything"
Cons: "The fact that one could not book either an aisle or a window without paying significant sums is ridiculous - an additional $74 for a window seat and some were considerably more than that."
Cons: "Poor breakfast option for lactose intolerants."
Pros: "Food was surprisingly good. Smooth ride could have been just good weather, but it was nice. We got in early!!!"
Cons: "Legroom was ok for me because I'm short. Others may have needed more."
Pros: "Great time. It was one of the best flights I have ever taken."
Pros: "Perfect t"
Pros: "The staff were friendly."
Cons: "Bag drop was unnecessarily slow with long processing lines. The gate area and on-boarding process was a zoo. Business Class seats (opposing design) were spartan and relatively uncomfortable. My upstairs 50B seat viewed directly into the wash room which made sleeping impossible. Food was not good. Overall, this is the weakest Business Class experience of recent memory especially for a newer wide-body aircraft."
Pros: "Friendly staff."
Pros: "+ Last minute aisle seat + Middle seat empty"
Cons: "- Food was passable (chicken and rice for lunch) - Mediocre breakfast"
Pros: "In general everything was good."
Cons: "There was no menu to know ahead what was coming so I could have decided before the meals came"
Cons: "Check in personnel were very unprofessional"
Pros: "Food was decent, service was okay"
Cons: "Seats were too small which made it hard to get comfortable."
Pros: "Nice staff, great accommodations"
Cons: "Uncomfortable, very hard to sleep."
Cons: "Boarding was a little chaotic. Could have been more organized."
Pros: "overall okay"
Cons: "malaysia airlines only allows one check in? didnt give any headphones for tv"
Pros: "fly was on time, good service, food and entertainment."
Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"
Pros: "Dame coments"
Cons: "Same coments"
Pros: "power for charging phone etc. good movies"
Cons: "$12 minimum WiFi cost to check email one time."
Pros: "All good! Nice staff. Easy travel."
Cons: "Food was nasty and they didn't have a non dairy option"
Cons: "Food is horrible."
Pros: "Slick boarding"
Cons: "No movies on way out."
Pros: "I was served breakfast and lunch/dinner"
Cons: "Trying to sleep in an airport is near impossible"
Cons: "No team communication"
Pros: "The movie screen was not working but fortunately no one was sitting next to me so I could move over a seat."
Cons: "I would have liked a second cup of coffee as the coffee was better than most airplane coffee. No one appeared with refills, however."
Pros: "Overall smooth trip and congenial staff."
Cons: "This is coming from a western audience but there could have been more entertainment options."
Pros: "Comfortable seats although it was a bit warm."
Cons: "I booked with Finnair and paid Finnair however my extra luggage fees were charged by another airline who charged 30$ more per bag than what I saw on the Finnair site. Really put me in a sour mood to pay so much extra money."
Pros: "It was on time. The staff was friendly."
Cons: "My seat got changed around after I have chosen my my preferred seat. I was the send all the way to the back last row with my 15 month old she counts sleep because of the bathroom noise. The I was given extra space just to be set back at where I was of some not explain reasons. Safety is the most and people weren’t checked for temperatures people where not making social distances... I believe they have not take mayor precautions for the pandemic they can do better..."
Cons: "Food and rough flight"
Pros: "Got on the plane easily and quickly. Great movie selection"
Cons: "Very cramped seating"
Cons: "The stretched 757 is a crowded cramped uncomfortable airplane."
Pros: "business class seats at the time of the sleep was very uneven and uncomfortable, foods and coffees were cold."
Cons: "Everythings ........"
Cons: "The new plane has no usable pouch to put small items in during takeoff and landing - you have to hold everything now, as the cargo net they use barely opens. As hard as the crew hammers you to put things away, having that pouch is handy. Also, we all know we are crammed in too tight."
Pros: "Crew was great"
Cons: "Airbus seats comfortable but not the same on the Boeing 747"
Cons: "My flight was missed due to being in TSA and the flight leaving 7 minutes early without my knowledge. Had to reschedule to a later flight and totally messed up my plans"
Cons: "No apologies for being delayed. More than 4 hours. No explanation. Nothing. Awful service."
Cons: "Flight left 8 hours late because they couldn’t find a tire."
Pros: "The crew was polite and caring. Always making sure I had what I needed. The organization for boarding was fast and smooth."
Cons: "The airline has to create a policy that control more the misbehavior of children on board. If children are not controlled properly, the environment becomes very disturbing."
Pros: "Friendly service. Great flight and on time."
Pros: "Colorado Springs is one of my favorite airports. It is well run and maintned, friendly and efficient"
Cons: "The seat in the exit row was uncomfortable"
Pros: "Flight crew on the plane were friendly and engaging, and the flight itself went smoothly."
Cons: "Gate agent made a brief and vague statement that the flight would be delayed and offered no updates for about an hour and a half until the very minute boarding was starting. The United app and website never updated to reflect the delay, which made it difficult to coordinate pickup with family in Chicago."
Pros: "Takeoff and landing were so smooth they were nearly imperceptible."
Cons: "No leg room so very crammed uncomfortable seating"
Pros: "The crew was attentive and professional"
Cons: "The seats were very uncomfortable"
Pros: "Both newer, seats were very comfortable.. made the journey great."
Pros: "Was easy trip"
Cons: "Food & very small not clear vedio screen"
Pros: "Nothing at all"
Cons: "The flights were late and annoying"
Pros: "First pilot on 1502 drove smooth and was able to cut 30min of the in flight time"
Cons: "On arrival from 1502 the baggage claim area for United was poorly executed with guest luggage coming off tow conveyer belts and not properly communicated to passengers. Took over 1 1/2 to get one checked piece as large items came out first. On my return flight to the States in 1503 the pilot drove rough in his take off and through turbulence. Lastly, I was disappointed with the i flight paid wifi service where other carriers offer free 1hr service and/or inflight movie on your personal device."
Pros: "Staff in Economy was outstanding!"
Cons: "I wished the flight was longer, so I could enjoy it more"
Pros: "Fell asleep right as the plane took off and was not disturbed by anybody for the duration of the flight. As a result I do not know whether food and drinks were served and their quality."
Cons: "Bag was lost Inefficient check in employee Poorly trained TSA employees Long wait before take off Very uncomfortable and crammed seat"
Pros: "The flight attendants were helpful"
Cons: "Two hour delay for no reason from Houston to SA"
Pros: "Everyone was courteous....boarding was well organized...altough we left late we still arrived in good time ...landing very smooth"
Cons: "Nothing. ..i received great service"
Pros: "Crew very professional; friendly and attentive"
Cons: "Seats uncomfortable; not much room to move"
Pros: "The pilot did a good job. However the cabin crew needs more training. Very rude and unattentive"
Cons: "Rude and incompetent staff on this flight. Plus the overweight/hot/sweaty/snorlax gentleman squeezing me into my window seat for 12hrs was pleasant."
Pros: "I was able to get the next flight on standby"
Cons: "I was told at check in to go to the wrong security point, which caused me to miss boarding my original flight."
Cons: "The short time between connecting flights"
Pros: "I liked when Delta stepped up and had us booked on one of their flights within seconds, after United abandoned us at their own terminal."
Cons: "Flight delayed 3 times due to maintenance, total of 5 hours. After final arrival time came and went with no plane or even announcement, I had to go back through security to front desk to find a rep and remind United that they had forgotten about us. They handed us off to the Delta counter with no apology (except the "new girl" apologized)"
Pros: "Flights were on time. Staff friendly and helpful. Cabin was clean"
Pros: "Boarding was OK, but only because we happened to be first in Group 2. Airlines STILL haven't figured out how to board reasonably efficiently. Having to fight your way to the back is NOT reasonably efficient. Alaska boards from the back row towards the front which is much more reasonable."
Cons: "The seats are set too close together. I am not tall, but I had only about 1.5 inches of knee room. The armrests are uncomfortable. The seats lack padding. Many screens didn't work. The controls for the screens are placed exactly where one's elbow rests, so you are guaranteed to change channels inadvertently. The seats, because they are so close to each other, don't recline much. All in all, it was an uncomfortable flight."
Cons: "I've received my bag damaged and asked for help through the service but they didn't help me on doing nothing just said that's normal I paid 25$ for the safety of my bag but found it very damaged"
Pros: "Boarding was quick"
Cons: "gate agents failed to enforce checking-in oversized bags at gate"
Pros: "Great flight. Pilot flew away from hurricane."
Cons: "The stewardess was very hard to understand in English."
Pros: "Pleasant flight crew"
Cons: "Tight connection. Never seems to be assistance from crew to help those with tight connections deplane first. Luckily in same concourse"
Cons: "Entertainment was VERY poor - The overhead TVs were glitchy and hard to watch. I purchased Wifi but it never worked. didnt have anything to do.."
Pros: "Nice crew"
Cons: "They gave us a link to go to but when I tried the link it didn't accept my flight info so nothing and more waste of time"
Pros: "Flight attendants were good. Pilot kept folks updated when there was an initial delay."
Cons: "Seats on United seem to be even smaller than other carriers. I'm 5'5'' and 110 lbs and I was still quite cramped."
Pros: "Wonderful crew. I was treated well"
Cons: "Hours and comfort was horrible"
Pros: "Stewards were great."
Cons: "Sat on runway for 40 minutes before taking off and 45 minutes before we docked and get off the plane...."
Pros: "The pilot and cabin crew"
Cons: "We boarded the plane on time then were delayed by 1 hour and parked on the Tarmac to wait for air traffic control to give us clearance to take off from Las Vegas to Los Angles, knowing that the LAX airspace was busy, it would of been wiser to of kept us waiting in the terminal, rather than in the plane with no facilities, drinks, and limited air conditioning in 90 degree heat."
Cons: "You switched me to an earlier flight without asking is confirming with me. I almost missed the flight, had to check my bag at the gate, and started out my morning scrambling to get to the airport and through security. No one at united could tell me why it was changed. Un believable. This is not the kind of surprise that is welcomed or appreciated."
Pros: "Movable head rests"
Cons: "Dripped water on me from the air conditioning system, no outlets available"
Pros: "Crew and workers were all pleasant and polite"
Cons: "United knows they can't fly into Orange County after curfew. This was handled terrible. After 4 delays. All weather related we were finally boarded. Yay hope. Not even to our destination. Boarded to LAX. Now we are seated. The announcement pilots won't fly. No. It is illegal for them to fly. Why not tell customers. Don't blame pilots. Also you know the rules why board us. Even if we flew we still needed a two hour ride to SNA. It was sheer luck I called and was told another flight leaving in 8 min at gate 14 ten gates away. My running to catch that flight was not good. I made it panting. Arrived in LAX at 2:00 a m Not my destination. If nothing else people should be compensated by United don't you think?"
Pros: "Not too much"
Cons: "Last row smelled like throw up and crew didnt care to resolve . Then someone else came aftr people complain. Still didnt get resolved. And they gave my 8 month pregnant wife a hard time walking in front and said she technically doesnt have a disability. Worse flying experience. Then my bag was ripped half open i carasel."
Pros: "Nice plane for a small one"
Cons: "Bumpy ride."
Pros: "Predictable flight; service was fine, food/bev was standard for a european carrier and better than an American carrier. Seat pitch seemed slightly below average for transcontinental. Boarding was fine. IFE works great. Quick flight. Really liked the little tiny separated economy section in front of the bathrooms. Felt like the economy cabin you find in the upstairs of a 747 or A380."
Airlines flying from Erie to Europe have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Erie to Europe
Masks required on board, masks provided on flights from Erie to Europe
Social distancing seating
Middle seats unavailable to book on flights from Erie to Europe
Testing for antibodies, testing for symptoms for flights from Erie to Europe
Waiving of change fees. Search flexible flights from Erie to Europe