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Pros: "Finnair uses the American Airlines flight for this destination. Non-stop flight Raleigh to Heathrow (round trip).. Fantastic, on time and comfortable aircraft."
Cons: "It would have been easier to book our seat assignments if Fdfinnair had directed us to contact American Airlines directly to get seat assignments. Could not pre-select through Finnair. If you did not want the meat meal the vegetarian meals on both flights included mushrooms...not into fungi."

Pros: "Exit Row Seating"
Cons: "Delayed Flight 1 hour and 20 minutes"

Pros: "Flt attendent was really nice, friendly, courteous"
Cons: "Flt not on time. A/C did not work properly."

Pros: "nothing was exceptional"
Cons: "Not the airlines fault but we had a long delay because of weather"

Pros: "No complaints at all. Comfortable and on time."

Pros: "More clarification pre purchasing of extra bag fees"
Cons: "$50 bag fee. Attendants not friendly. The seat pocket had chewed gum on magazine. Trays were dirty when I turned on the light- looked like blood. Will not fly American anymore."

Pros: "perfect"

Cons: "I had already landed late from Budapest, and therefore missed my connecting flight to Raleigh, so I was put on a different flight to Raleigh via Philadelphia. Only, my new flight from London was delayed by one hour, causing me to land late in Philadelphia, and miss my new connecting flight to Raleigh. I was put on a different flight, but there was no seat for me, so I ended up being stuck at the airport overnight. All these in one day!"

Pros: "Good flight. Fairly comfortable flight. Attendants Were friendly and helpful."
Cons: "The movie was mediocre. Biscuit cookie was tasteless. Would prefer peanuts or pretzels."

Pros: "The smooth boarding process and the enterainment."
Cons: "The limited food option. In general, there's not much vegetables. The food is either a pasta dish (quite heavy) or a meat dish with potatoes or rice."

Pros: "on time"
Cons: "very cold"

Cons: "When I finally got a seat on the plane, it was fine. The lady at the counter was very helpful!! She helped me get on a flight since LATAM had changed my flight until the next day."

Pros: "We were able to be put in an exit row which was great - especially since my husband and I are very tall and it was a cross-country flight."
Cons: "I find it ridiculous that on a cross-country flight they can't even offer pretzels or peanuts. There was NOTHING!!!! I have been on short hops on other airlines and you get something."

Pros: "Direct Flight from LAX to RDU on a redeye."
Cons: "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"

Pros: "- Departure and arrival ahead of schedule - Great entertainment system and choices"
Cons: "- Rather uncomfortable seats and minimal leg room for a 5'11'' / 180 lbs passenger - Flight attendants were superficial (continuously overlooked / ignored me on the service cycles), I was seated on the window."

Cons: "Plane was delayed by 4 hours due to mechanical issues"

Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."

Pros: "Crew, food and entertainment."
Cons: "Seats are toght. Just an inch more would have made a long flight much better."

Pros: "Great movie selection, including ones currently in theaters."
Cons: "Only received pretzels for snacks, while others received cookies."

Pros: "The flights were smooth and easy."
Cons: "Due to the crew being late, my second flight was delayed and hour and a half."

Pros: "The service was excellent, and we arrived ahead of schedule."

Cons: "AA was slow to act or communicate and was half hearted in their attempt to make up for the cancelled flight"

Pros: "No delays, speedy boarding and off boarding."
Cons: "Nothing..it was great."

Pros: "Flight was on time"
Cons: "Boarding is typical disorderly. Seating us getting smaller."

Pros: "Baggage handling is very slow. Speed it up with baggage manager changes."
Cons: "Baggage handling is very skow."

Cons: "Company blamed weather for flight cancelation and did not pay hotel and meals. Onboarding crew were very rude and not helpful, Food provided in the flight is very bad."

Pros: "Great customer service and attention"
Cons: "No inflight entertainment"

Pros: "nothing"
Cons: "huge delay 7 hours??????????????? I ended up sleeping the rest of the night in the airport"

Pros: "The crew were friendly"
Cons: "Bad seating system you can have a front of plane seat, but be boarded last. That creates personal items from being able to be placed near your seat and forced to put in bins at back of plane. That means waiting for entire plane to unboard before getting personal items"

Pros: "Getting there"
Cons: "Waiting 2.5 hours bc flight attendant didn't show up"

Pros: "Nothing"
Cons: "Missed this flight because of missing the first flight"

Pros: "On time"

Pros: "Was delayed over 3 hours"
Cons: "Delayed over 3 hours"

Pros: "That I made it alive."
Cons: "I lost my keys and not one single person has contacted me about my lost set of keys, even when I left my contact info with them."

Pros: "Nothing"
Cons: "Flight delay, awful boarding, had to switch planes, no entertainment, no free wifi"

Cons: "Flight delayed on tarmac for almost an hour. No air during delay. Seats are not very comfortable."

Cons: "My flight that had been scheduled for months was cancelled out of the blue and when I spoke to American it was for scheduled maintenance. So which was scheduled first? I would assume my flight. Lost a whole day of vacation. Thoroughly irate."

Pros: "Staff friensly"
Cons: "Multiple delays and gate changes the last when we were already were to start boarding Aircraft seating had some issues."

Pros: "Errthing"

Cons: "No way to charge a cell phone during the flight. No chargers at the airport waiting area for the flight. There was a metal box under the seat in front of me so i could not out my bag there, could not even fit my feet there."

Cons: "My 3rd cancelled American flight this summer. No fun. Takes twice as long to get home when they do that. Time to switch airlines."

Pros: "Honestly - nothing!"
Cons: "Old 767 with very tight seating configuration made it impossible to et comfortable. The crew seemed generally pissed, especially outbound from RDU. Food was awful! Pretty much a Greyhound bus ride to London and back."

Pros: "I like it every thing about the flight I always find the suitable timing and cheapest fares. I always get a rental car at the airport. This is the best traveling service ever."

Cons: "Running behind schedule."

Pros: "The crew had excellent customer service"
Cons: "No entertainment"

Pros: "Everything was very smooth-uneventful"

Pros: "Everything was well run, the usual jam to get on the plane but that's a USAir tradition."

Pros: "Short flight"
Cons: "Long lay over, could not get access to finair web site to get upgrade."

Pros: "All the AA staff were great, very helpful as I was traveling alone with my 10 month old son. One of the flight attendants helped me carry our things on, because it's tough to carry my son in his safety seat and our bags through the narrow aisles without beating up everyone in the aisle seats as we go through! She also checked on us multiple times to see if there was anything else she could help us with."
Cons: "The AA check-in at Heathrow is terrible. It took us over an hour to get through the line, then another 20 minutes to get our seats changed because the seats we had been assigned weren't suitable for an infant safety seat! Also, the plane is older than the one I first took on the RDU to london route back in 2001. The seating is cramped and there is no seat back entertainment."

Pros: "The roominess of the plane. Awesome."

Cons: "This flight didn't happen. It was cancelled for "weather" hours before we were even to board. Because the cancellation was due to weather, the airline wasn't responsible for picking up the hotel to get on the first flight the next morning. When I finally got home, my bag wasn't even on the flight with me."

Pros: "I was returning from an international flight, and had carried my smallish rollerboard +1 personal bag all through (including outbound) with no problems. Just on the last leg, IAD to RDU, the gate agent forced me to check the bag, even though the flight was not full, and the bag could easily fit in the overhead bin. I was in Group 3."
Cons: "Forced to gate check rollerboard for no reason."

Cons: "Never made it to destination"

Pros: "Nothing"
Cons: "Crew, timing"

Pros: "One of us had the last seat on the plane even though they were reserved almost a month ago. However we had signed up for basic economy so that was not a shock. What was a shock was that water was dripping from the top side track onto his lap and he had to use the provided brochures to redirect the dripping water. The steward said it was condensation and that was it. Also, since it was next to bathroom, the smell wasn't great and the small child screaming while waiting to get into the bathroom wasn't pleasant."

Cons: "Delayed almost 3 hours after a 5 hour layover."

Pros: "Crew are nice and friendly"

Pros: "We've arrived just on time!! really liked the service"

Pros: "Fell asleep right as the plane took off and was not disturbed by anybody for the duration of the flight. As a result I do not know whether food and drinks were served and their quality."
Cons: "Bag was lost Inefficient check in employee Poorly trained TSA employees Long wait before take off Very uncomfortable and crammed seat"

Pros: "Captain was very friendly and took ownership of delay for United"
Cons: "Delays at newark due to President in area. Would rather of just been told of delay hours prior so I could have spent the extra time with my family. Apparently the delay was known about"

Pros: "Crew very professional; friendly and attentive"
Cons: "Seats uncomfortable; not much room to move"

Pros: "Overall geeat"
Cons: "Snacks suck I would appreciate one snack instead of a mix of 1 or 2 treats in a bag of nonsense. Peanuts, cookies, pretzels. Choose 1. never got wifi going on either flights. After struggling through downloading the unnecessary apps I was never able to connect, even with assistance from a flight attendant"

Cons: "Checking my bag was lousy...lax attention from limited staff and poor attitude of one ticket agent. DC airport was kind of a mess. TSA was disorganized, technology not working, calls for help from TSA officials went unanswered. It seemed strange to me that the airport of our nation's capitol would be so unprofessional. I felt like I kept encountering very unhappy and not so customer-focused staff. Flight itself was fine."

Pros: "On time, happy and efficient crew."
Cons: "No food, but beverages offered, understandable due to the quick flight."

Pros: "I was impressed with the fact that our crew initiated an alternate route so we could actually get to RDU when things had been pretty dicey. Excellent flying and landing under difficult circumstances."

Pros: "The seating is cramped."
Cons: "The flight was delayed."

Pros: "The personal tv"
Cons: "Having to pay an extra fee just to watch whatever I wanted"

Pros: "Good flight"
Cons: "Very small seats, no leg room."

Cons: "The gentleman beside me had 2 children with him but only purchased 2 seats. He and his children were in my lap and kicking me the entire time. It was a full flight so I couldn't change seats. I paid $330 for a FULL seat to myself, not so I could share the space with the people beside me because United allowed them to purchase 2 seats for 3 people. As a full-paying customer I shouldn't be the one to suffer because of it."

Pros: "Nothing."
Cons: "We were boarded on the aircraft. A 737 800 that was booked full. No ac, no pilots, and the weather was fine. It was the worst flight I've ever been on. If you don't know when the pilots are going to arrive, don't board the flight and make everyone sit in a hot plane without even updating the passengers on the eta or departure."

Pros: "I did not like anything about this experience. Sent young man Spanish speaking only. Wrote a note and called the airline. He missed his flight. No one helped him."
Cons: "Sent young man Spanish speaking only. Wrote a note and called the airline to inform about language barrier. Gate changed. No one helped him.He missed his flight. was missed inform how he could be accommodate."

Pros: "Good and frequent updates on delays and changes."
Cons: "No reasons for delays."

Pros: "boarding was efficient and fast; easy check in"
Cons: "oversold flight with 16+ standbys multiple flight delays with vague or no explanations"

Pros: "Service at the boarding gate."
Cons: "Comfort= no leg room, people pack like sardines Food+ have to purchase you own food. Entertainment= have to purchase Wi-Fi to get entertainment Overall after flight for almost 15 hrs. I was hoping to get some comfort for this flight."

Pros: "Pilot was excellent, didn't even feel the wheels touch down at RDU. It was a turbulent flight with thunderstorms (barely too bumpy for drink service) but Captain made it as smooth as possible and also kept us well informed what to expect. Plane was also on time, though many flights that day were late."

Cons: "The flight was cancelled after a 3 hour delay. The next flight out was from a different airport, 14 hours later and with another connection. I would not have arrived home for another 28 hours. I decided to rent a car and drive the 4.5 hours home instead. Processing the refund has been nearly impossible."

Cons: "The layover/ delay was bad and inconvenient."

Cons: "Once again just like the first United flight the AC was so cold. They did not offer blankets and my son was so cold I had to unpack tshirts to wrap him. Will not fly this airline again. This has happened twice now."

Pros: "The flight overall went fast - boarded, took off, landed within an hour."
Cons: "There was only one snack - a zesty ranch snack mix. I couldn't eat it because it was a little spicy. I was not offered an alternative, I don't know if there was one."

Pros: "Everything Was good crew courteous"
Cons: "Everything was good"

Pros: "Crew and workers were all pleasant and polite"
Cons: "United knows they can't fly into Orange County after curfew. This was handled terrible. After 4 delays. All weather related we were finally boarded. Yay hope. Not even to our destination. Boarded to LAX. Now we are seated. The announcement pilots won't fly. No. It is illegal for them to fly. Why not tell customers. Don't blame pilots. Also you know the rules why board us. Even if we flew we still needed a two hour ride to SNA. It was sheer luck I called and was told another flight leaving in 8 min at gate 14 ten gates away. My running to catch that flight was not good. I made it panting. Arrived in LAX at 2:00 a m Not my destination. If nothing else people should be compensated by United don't you think?"

Pros: "No delays, was actually 35 minutes early on my return flight, attendants were especially kind to me and helped me out significantly, and I was pleased with the free in-flight entertainment via the free Wifi. Overall, a Good experience with United."

Pros: "Nothing. Both airlines refused to accept responsibility."
Cons: "Security was down to 4 officers after 8 pm, which is normal practice. We where in line for 2 hrs with TSA. Neither airline made any attempt to assist getting us to the gate faster to make our flight on time. We received no assistance from United or Lufthansa airlines and had to sleep in the airport overnight."

Pros: "The crew for this flight was amazing! Very helpful and informative. Friendly is an understatement. Safety was a priority especially when we went through a little turbulence. Thank you for making this a wonderful experience."

Cons: "Besides taking off late, the worst part was the new seats are the smallest ever. I could not sit without my knees jammed into the seat in front of me, and on both legs, Ithe seats were narrow that the people next to me and I were overlapping shoulders - that was a first. Unless its flights in the future are significantly advantageous, United's losing my business. It's not worth saving a few bucks to me to be so uncomfortable."

Cons: "flew delta on way down to liberia and they did not charge for any entertainment."

Pros: "Nice plane for a small one"
Cons: "Bumpy ride."

Pros: "Easy process, no issues. Pilot handled turbulence well, landed pretty smoothly. It was a good trip."
Cons: "No complaint except the trash other passengers left on the plan."

Pros: "Good crew Landed on time"
Cons: "Bumpy ride"

Pros: "The single best thing was that the cabin lights were dimmed on the way to Raleigh so I could sleep since it was so late. The crew was polite and patient. Getting re-booked for a new flight after my original flight had been cancelled wasn't too bad. Text message updates are helpful (but could use more info)."
Cons: "I arrived into Newark to find out that my flight had been cancelled. I'm still not sure why it was cancelled. Then, I was placed on a new flight that was intended to leave at 8:30pm, but didn't leave until 1:00am. I spent 10 hours in the Newark airport where, even though charging stations were in abundance, wifi was non-functioning. I received 7 text messages, each one with new departure times. I appreciated the texts, but would have liked to have more information about why we were delayed. Communication from gate agents can go such a long way. I spent a ton of money on bad airport food and couldn't work due to the lack of wifi. I never understand why nothing is offered to passengers in return for such delays--whatever happened to food vouchers, etc.?"

Pros: "Had the row to myself in Economy Plus. Beautiful afternoon skies. Easy and comfortable."

Pros: "Enjoyed the small size of the Raleigh airport."

Pros: "I liked how friendly the attendants were."
Cons: "I hated how it kept delaying and delaying I didn't know what to do or if to leave and come back time change was ridiculous"

Pros: "The flight was fine and on time. All staff from the check-in to the flight were friendly and helpful."
Cons: "The only complaints have to do with the other customers flying. Not reading up on the carry-on dimension guidelines and delaying everything. No issues with United at all."

Pros: "Our stewardess' were great."
Cons: "The seats were hard, the plane was cold, & the overhead lights were so bright and never turned off."

Pros: "We boarded the plane, made it to the runway when a light came on causing us to have to wait and wait on the plane until they had to bring us back to the gate where we had to exit the plane and go back to WAITING in the terminal. We were so delayed I missed all of my meetings and lost business because they could not give us an ETA at all or updated on our flight."

Pros: "Aisle seat."
Cons: "They made my dad check his bag even though there was space."

Pros: "Lots of room"
Cons: "Flight was delayed. New plane but seats are incredibly uncomfortable."

Pros: "Flight was on time, in fact, arrival was early."
Cons: "The seating was a bit tight."