A bit rush for transit. Food and entertainment are not available
The gate was too far away for the connecting flight
Generally good. The aisles have gotten narrower which can slow down boarding. Flight crew was great! Healthier complimentary snacks would be appreciated. Due to earthquake in San Francisco we had to circle in air space for a bit but then had a smooth landing. I laud the flight crew for their patience ;)
headphone jack didnt work for the first flight and not much variety
The agents was very rude and they charged me $50 for a carry-on bag saying that it was too big and then I saw someone going on a plane with the same size bag as me
For the most part united was a good experience, how ever when they came by with the snacks and water, they completely passed by my wife and I. As we were in separate rows. On a 5 hr flight we were not offered water
Fantastic crew. Flight was delayed at last minute but we were given updates every 20 minutes and the crew was so friendly and considerate. I miss the touch screens on the back of the seats, wish they would bring that back though.
Beijing PEK to SFO. I had an economy seat on this flight. The seat comfort was acceptable. My main complaint is with the FA’s lack of personality and absence from servicing the plane, specifically restroom care (I wish I could share a pic of the restroom that I captured) and care of travelers—drink cart/availability of drinks. I'm amazed at the level of service on other International travel where a passenger is most often appreciated.
Awful. Worst airline I have ever been on. Crew were among the rudest people I have ever dealt with. United staff members were rude and disrespectful. My flight was delayed, causing me to miss a connecting flight. I understand things happen, but when staff start lying about what actually happened, that is when I have an issue. Just be honest, really it isn’t that hard. I’m being very honest with this review and I don’t find this difficult what so ever. In fact, because of United Airlines, my Christmas holiday was off to a really rocky start. As someone who has traveled across the world, it has only been United that I have had a truly awful experience.
Good flight. On time. Boarding and seating was easy. Crew were really friendly, yet professional. Bathroom (by cockpit) was small but serviceable. Some the seats were showing some notable wear & tear, but were comfy. Very happy UA customer. TY! 🤛🏽💗
They cancelled our flight home less than 24 hours before it was supposed to leave. It partially ruined our last day because I was on the phone trying to get 5 people home and the stress that it causes. We still arrived at the airport with no definite flight plans. The actual flight was good but my kids really misses the kids meals I had ordered for them which obviously didn’t make it to the new flight.
Very unfriendly approach to me when you rescheduled my return flight due to your delay. No help to address my health concerns because I am diabetics and had orthopedic problems. No clear explanation where to clear customs. I had poor customer service
Maybe more diverse entertainment. Although the inflight cameras were amazing 10/10
Boarding was chaotic and the flight left late but arrived at a decent time. This may have been because of the sxsw festival that was going on.
I was pleasantly surprised as it was my first time flying with them. The seats were comfortable with more legroom than usual. The service was great too! The entertainment was good but could use a few more new movies.
Missed a connecting flight and SAS was at fault. I was awarded a $20 voucher in exchange for 8 hours of my time? Gfy.
Seat was lumpier than I’ve ever remembered it to be although comfortable when tilted back. I don’t recall being that hungry after being served food from SAS before. Flight attendant on the second flight to Aalborg seemed to be having a bad day.
I experienced trouble with the automatic bag check in. When I scanned the baggage tag I received, things were fine as the conveyor belt moved forward then abruptly stopped! My luggage traveled about 4 feet and I had to reach over a barrier to retrieve it. I went to another scanner position and when I scanned the SAS baggage tag, the screen told me it could not continue!! I went to another scanner position agent who had me put it on the conveyor belt by her & somehow sent it down the belt. I flew from Bergen to Oslo with a two 2️⃣ hour layover before connecting to LHR. My bag was NOT on the flight. I had no clothes for the next day when I flew to Boston. I filed a Lost Bag report and waiting for updates.
Please see my comments for the flight from Chicago to Copenhagen
All flights were on time! The crew was nice and polite Thank you. Food was awful. They give you terrible pasta or rice dish and make you pay for chicken if you’d like meat. When I asked for water with my tea, they told me, I’d have to pay 3 euros for water. Restrooms were filthy half way through the flight.
The plane was very clean. The bathroom was clean as well. The land crew were very polite and informative and helpful. They informed me that there is a long way and challenging to go from international terminal to national terminal and in addition to getting my suitcases and going through customs and dropping them again for my second leg of trip which was San Francisco to Los Angeles . I have left knee issue and had a recent fall with aching muscles all over, the land crew suggested wheelchair help for me, God bless her. If I did not have help, I could not make it to my last terminal. Thank you UNITED AIRLINE!
I like the service and the efficiency. I am lactose intolerant and the lactose intolerant meal in business class was not astounding. Also, the business class fully reclining seats are not that comfortable.
Food was great but they didn't clear my meal tray for 3 hours. You'd think they could check though the cabin now and then.
Upon arriving at IAH, it was informed that the luggage had not arrived. Still waiting to hear back when it will be delivered.
I wasn’t allowed to board with my children. I was charged outrageous costs for basic carry on size luggage. The entertainment screens were outdated and not user friendly.
I was very happy with everything, thank you for the smooth flight ✈️
helpful and friendly. The Lufthanza people I dealt with before my holiday were so unhelpful by comparison.
I enjoyed my flight back with Lufthansa because the food was good, and the flight attendants were nice and helped you when you asked a question. The flight attendants always came around and asked if you needed anything which I liked a lot.
Entertainment system is old. Food can be tastier Need to provide toothbrush and toothpaste at least when asked.
The flight was cancelled due to tech problem with the plane
