Pros: "My friend was experiencing knee pain and the flight wasn’t full. Alaska Airlines upgraded our seats at no extra charge to give her more knee/leg space to help alleviate her discomfort."
Pros: "Due to an oversight on our part my wife and I had seats that were apart. The boarding agent took the time to figure a way out to put us together - even when she encountered some initial challenges and we said that it wasn't that important."
Pros: "Great service, easy logistically even with an international connection"
Cons: "No complaints!"
Cons: "Took off an hour late"
Pros: "I was crowded by the person sitting next to me."
Pros: "Easy flight, friendly people"
Cons: "Nothing, service was top notch!"
Pros: "The plane was clean"
Cons: "more leg room"
Cons: "Not a 6 hour layover"
Pros: "The crew member did a good helping me"
Cons: "If Alaska didn’t overbook my flight then bump me off"
Pros: "Good entertainment"
Cons: "My issue was about Kayak... I booked 2 airline tickets and yet I was not seated next to my husband. Who books more than 1 airline ticket and DOESNT want to sit together? Airlines couldn’t do anything about it at the gate. Not sure where the issue took place, but not happy about that."
Pros: "Features was nice crew was great"
Pros: "Alaska is a good airline. Short flight. Complementary wine."
Cons: "Flight delayed an hour due to problems in Seattle. Several minutes of mod-severe turbulence about 10 minute from arrival."
Pros: "Fast and reliable,"
Pros: "Crew was nice, movies were fast"
Cons: "I could barley sit in my seat because the over weight man in the middle seat took a third of my seat with his body spilling over into my seat. I had to lean all the way to the right side so my back hurts really bad after I got off the plane. The angle I had to sit in is unacceptable and he should not be allowed to have a middle seat let alone one seat. He needed an extension just to buckle his belt."
Cons: "Flight was delayed by air traffic control. Missed connection. Had to fly back to Portland and wait for 7 hours and still not there yet. I was told to find a couch in the airport"
Pros: "Military friendly"
Pros: "There is free WiFi that allows you to watch good movies and tv series from your smart phone. Being on. 5 hour flight that really helped last time away."
Pros: "Alaska Airlines is great!"
Cons: "My seat didn’t recline, and the flight was too full for me to move seats. On a red eye this was a real disappointment for me."
Pros: "Enjoyed big leather seats in older planes. More comfortable."
Pros: "At least I found one film that was not junk"
Cons: "Too many stupid films"
Cons: "No communication about a three hour delay"
Pros: "No delays in security, bag checking, boarding. Took off on time, flight was lightly booked. Very pleased."
Cons: "My 4:30 pm flight leg to San Jose was cancelled, rebooked at 5:30 AM the following day through Seattle."
Pros: "The cabin crew was sufficient and delightful."
Cons: "I decided to try Alaska Airlines for my travels up and down the Pacific Coast, and I'm disappointed. Maybe my expects of on time and reliable flights are too much."
Cons: "The person next to me missed their connection due to sitting on the tarmak."
Pros: "On time, good leg room, clean, pleasant crew"
Cons: "Must bring your own entertainment system or pay a screen to use on the flight."
Pros: "The flight crew was very friendly."
Cons: "The plane was limited in space to move around. Overhead baggage compartment was broken. Should provide more movies to economy class! Vegan meal wasn't actually vegan (yogurt is not) and it was poor quality."
Pros: "My favorite airlines, great customer service everyone's always nice. I appreciate the free bags for military and their families thanks so much for your hard work.."
Pros: "Easy to fly out of Eugene and connect in Seattle. Free Beer!"
Cons: "No peanuts or alternative gluten free snack"
Pros: "Loved that I ended up in a seat with no one next to me."
Cons: "Flights cancelled or delayed warm water nasty warm old orange juice. Both flights leaving Denver to Seattle and Seattle to Eugene Oregon were delayed rerouted my flight return flight was cancelled and I was put on a flight that would not get me back to Denver in time for my flight back to Boston had to call and rearrange that that made me have to fly out of Portland instead of Eugene very inconvenient then that morning's flights both delayed sitting for half an hour on the runway and then 45 minutes on the runway will not fly Alaska again"
Pros: "They were friendly and professional"
Pros: "Boarding was easy and straightforward. My luggage was handled safely. The flight was early."
Cons: "The seats are quite uncomfortable, but it was a very short flight."
Pros: "First flight (out of 5) they didn't run out of hot meals before they got to me."
Cons: "Delay for more than an hour due to malfunction in the cockpit with no explanation for a very long time. Seats would not recline even an inch and very uncomfortable."
Pros: "This was on a very old plane and it was not very clean from previous guests plus the plane itself was shabby. Otherwise everything was nice"
Cons: "See above"
Pros: "Excellent service, the interior of the plane was in excellent condition."
Pros: "Felt like the attendents were on autopilot."
Pros: "I did receive an email related to my reservation, but it was not openable on my iPhone. I had no useful information regarding my reservation. I thought I'd purchased on Delta but it turned out that my ticket was Utah Alaska. Luckily the Eugene airport is small and friendly and they got it all figured out."
Cons: "See above!"
Pros: "It is competitive with other major airlines in quality at a reasonable price."
Cons: "I blame unprofessional attitudes of check in counter staff as the reason for our lost bag. Entertainment required a download on own device, but was not well communicated and on board option was expensive to rent. Food seemed great quality, but I would y know because I wasn't about to pay the outrageous price."
Pros: "Friendly crew."
Cons: "They announced the beverage service and because the ride was a little rough, discontinued it before they started and never tried again. I was looking forward to the free microbrewery beer and was disappointed. They should have at least given a voucher for a beer on my next flight."
Cons: ""free entertainment" is a joke b/c all the decent stuff has a charge its just 'shorts' or trailers taht are free"
Pros: "When it was over with"
Cons: "Too much to list"
Pros: "Affordable first class upgrade, timely baggage at baggage claim, friendly staff"
Cons: "Flight was 30 minutes late"
Pros: "Because I did get HERE on time."
Cons: "When you book a trip. You never figured in the plane having problems. So after a Two hour delay.on the first flight it was was very tight to make the other flight. But they were nice enough to hold the the other flight from everyone to make it aboard"
Cons: "Flight was downsized from Charlotte to Salisbury. I was fortunate and was able to get a seat on the flight but felt bad for those getting rerouted. It was troubling that so many people had to be rerouted due to the last minute switch of an aircraft and one that was smaller to boot."
No foot service or entertainment. Just a Trip from one place to the other. Not much different that a bus ride except it is faster and more expensive.
It was an excellent flight.
Cons: "Departed 1 hour late."
Cons: "All seats were booked, no covid-19 social distancing"
Cons: "The crew seemed like they didn’t know what they were doing."
Pros: "Inability to move up seat given 6’0 height and several available."
Cons: "Worst turbulence ever."
Cons: "Crew was not attentive. Temperature was cold."
Pros: "The crew were very friendly and personable. Boarding and seating went smoothly. The flights all departed and landed on time. The cookies were tasty."
Cons: "The seats are pretty small, not much leg or elbow room. The coffee could have tasted better."
Pros: "I made it alive"
Cons: "American airlines will leave you out to dry if there are any issues. Never had so many issues with the same airline."
Pros: "The crew was nice"
Cons: "Pilots showing up on time. The flight was delayed 3 hours not due to weather or mechanical issues. Then they boarded us on the plane, let us know it was delayed 1.5 hours, then back onto the plane at that time, then waited another 1.5 hours to leave. Unacceptable. I missed my work meeting from this."
Pros: "Nice crew, more legroom, punctuality"
Pros: "Even in economy, the seats were actually OK (room + comfort)"
Cons: "LATE. Fortunately because BOTH flights were late, no problems with connecting."
Cons: "2.5 hour delay on the ground - very poor communication from Crew"
Cons: "Flight was 45 mins late. No drinks or snacks. Small plane. Forced to valet checkin carryon luggage :/"
Pros: "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
Cons: "Pudo haber sido resolver para no perder la conexión a mi destino final."
Pros: "I have never experienced as smooth a landing on both legs of the trip. I’ve never flown American before and in comparison to other air lines I think they must have the most experienced pilots. Everything else was equal in quality to other US airlines I’ve flown, the usual stuff on long distance flights - but I felt the staff were a notch above the others as regards friendliness and helpfulness. I had a very smooth trip, no delays or problems. I will fly with them again."
Cons: "Bathroom on the plane could have used a good cleaning."
Pros: "Left on time. TSA boarding pass."
Cons: "1. Seats uncomfortable- too close together. Causing the person in the middle to lean on me. 2. The seat in front of me reclined into my space leaving me no room to extract my food tray and to cramped to work on my computer. 3. When buying a ticket no assigned seat. Paid 100.00 extra to select my seat and it didn’t allow me to choose anyway. When I went to select my return seat I had two choices- a middle seat or pay an additional 35.00 for a premium seat. 4. Had to pay 140.00 for luggage with no carry on (70.00 each way) 5. Not going to fly American anymore."
Cons: "I am glad I am still alive"
Cons: "We were delayed, while the board continued to show on time. After about half hour of being delayed received an email saying the flight would be delayed half an hour, it then proceeded to be delayed more. Also were standing at the assigned gate at boarding time, only to overehear other passengers saying that the gate was moved. Asked the gate staff at the assigned gate and the"
Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Pros: "Almost everything about the return flight was great. Check-in, legroom, flight crew, entertainment were top notch"
Cons: "I asked for specific meals for everyone on the booking but multiple customer service reps booked only 1 meal - when making bookings/changes ask if changes are for everyone or for specific passengers"
Pros: "Attentive Flight Attenants"
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Cons: "The 2 hour delay due to the ground crew not having it together, this reason coming from the pilot. Flight attendant was complaining more than any of us passages. Even though 85% of us missed our connecting flights. After boarding the plane, the smell of the restroom, we all had to deplane."
Pros: "Your crew was friendly, attentive and efficient. Flight was excellent and the pilot kept us informed."
Cons: "food selection was minimal. Wanted one of the fresh plates, but there was only hummus and crackers."
Pros: "Leg space, entertainment."
Cons: "Staff not willing to assist with my poor circulation problem."
Pros: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Cons: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
Cons: "Flight was 2 hours late due to weather!"
Pros: "Great crew. So friendly and accommodating."
Cons: "Due to technical error my flight delayed and I missed my flight to Hyd from London. I was traveling on personal medical emergency and missed an important surgery of my mother."
Cons: "The fact that the flight was cancelled and I was unable to reschedule from this airport, resulting in an increased price of almost $1,000."
Pros: "Orderly boarding process...On time departure, on time arrival.."
Pros: "It makes such a difference when the attendant is happy and clearly enjoying her work and trying to make a difference. A fantastic boost after a long flight"
Pros: "The food was okay, and the flight attendants were lovely. That's about all the positive things I have to say about that."
Cons: "The entertainment was high my list, only because you're stuck on a flight for many hours. Although I was exhausted because I had a 8 hour layover in Manchester, it would have been nice to have a couple of entertainment options. On my flight on British Airways from New York to Gatwick, we had so many movie and series options. These things are important on a long flight, otherwise the flight becomes torturous because you run out of things to do. On this flight, we had no choices, only what was given to us to watch. This made my flight unbearable."
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Cons: "i bought better seats when i booked the tickets. on the day of the flight AA changed the airplane, and I did not get the preferred ticked i payed for."
Cons: "Lax arrival delayed"
Pros: "Food on time. Good Food. Good Entertainment like watching movies. Top priority for Diabetes or any other patients."
Cons: "Little guidelines for new comers especially while changing the flights."
Pros: "Delayed without announce which made us worried since we had expensive international flights followed"
Cons: "More information and announcement for people when delayed ."
Pros: "all the experience"
Pros: "Flight took off on time. Since it was a red-eye I slept most of the way!"
Cons: "Trying to sleep on an airplane!"
Pros: "The flight was on time and comfortable"
Cons: "That I paid for luggage when most people waited until they were told while boarding so they checked the baggage for free even though it was obviously too large. Maybe it should be checked closer when checking in before going through security."
Pros: "Good entertainment option"
Cons: "Very delayed"
Pros: "Food was good and staff was nice."
Cons: "Plane was old, seats uncomfortable like all the cushion in the seat had been worn out, and a bathroom was out of order so we had to wait in line for the other one that would quickly run out of paper towels."
Pros: "Pilot info/smooth flight."
Pros: "Americans new 737s are pretty cool. The interior design is modern almost spacious. Seat back entertainment centers are like something you would find on international flights. There is even an A/C plug to charge your electronics. The seats don't just recline, they tilt the seat as well as the back. That said, the seat depth is akin to sitting on a picnik bench."
Cons: "I did not like the fact that while I selected seats when I made my reservations they were not held when I confirmed my return flight on line. The gate attendant informed me that since I did not book thru AA my selections were " requests" with no obligation to reserve the seats."
Pros: "Flight was good. Crew was friendly."
Pros: "I thought frontier was worst but american is not too far because american flight can not fly on time."
Pros: "The seats were very comfortable"
Cons: "Just wish the bag checked staff would've been more polite"
Pros: "The crew was courteous"
Cons: "Less people on the plan.e. Too full in time of a Covid Virus"
Cons: "There was no entertainment. With a flight over three hours I would have thought there would be seatback mini-screens at least with a few movies to choose from. Also there was only one cart serving drinks which took forever because we had a seat towards the back and because it took so long we only had the one drink. It was so full of ice that really there was hardly any fluid and the ice pieces were too large to even chew them up. I felt very dehydrated during the flight. Since we can't bring our own water I feel like more should be provided."
Pros: "Gate agent recognized that we barely made the connection from an Auckland flight, so she moved us to more-comfortable seats. Flight left on time and arrived early."
Cons: "Luggage did not make the transfer, but it was a tight connection."
Pros: "Efficient boarding and friendly crew"
Pros: "A lot more leg room. Seats more comfortable."
Pros: "Seat c58 was not built to be comfortable!"
Cons: "The temperature on the plane was cool."
Pros: "The pilot and flight crew were outstanding.... I’ve never had a smoother flight ... I told them as I was existing the plane"
Pros: "The crew was amazing and were able to efficiently accommodate me and my kids next to each other on a flight that was completely full... while we were almost late. An amazing experience. Unfortunately stands out of all others with United."
Cons: "The quality of coffee"
Pros: "I got a whole can of ginger ale"
Cons: "Not much room, seats uncomfortable"
Pros: "Plane wasn't delayed. Left on time."
Cons: "Gate attendants could have been friendlier, nicer. Had to stand in boarding line too long."
Cons: "Commuter flight need internet access. Please make it happen."
Pros: "We flew out if Eugene, Or. and we're in Cancun by 2pm. I loved that! We we're seated right behind the bulkhead for first class, so we had plenty of leg room. You can purchase food snacks on this flight and they're ok."
Cons: "The entertainment options are disappointing. The selection of movies, that you pay $5.99 for at your seat, are stale movies."
Cons: "Having to pay $25 for my small bag to check through on a ticket exceeding $400"
Cons: "I had booked seat 16C and checked in with that seat. It wasn’t until I was boarding, when I was informed my seat assignment had changed. I asked for my original seat back but was told by the gate agent that it was taken, for unknown reasons. It turned out, 16C remained empty for the entire flight. Flight crew said they did not know why the seat assignment change. I suspect it was done so that the passenger in seat 16D would have the row to herself. I would be very hesitant to fly United again after this treatment."
Pros: "The staff were courteous and helpful"
Cons: "It felt as if the purchase of the tickets was bait and switch. We purchased our tickets through KAYAK and remade to feel as if we were being punished for buying tickets at a savings. It turned out to be no savings at all as they charged us for luggage which is normally carry-on for both of us going and returning This turned out to be a significant financial punishment. For the more it was clear that we had no options into seat selection. It would've been nice to sit next to each other but we were told that our seats would be assigned, take it or leave it. This turned out to be a significant financial punishment. For the more it was clear that we had no options into seat selection. It would've been nice to sit next to each other but we were told that our seats would be assigned, take it or leave it. We fly to Europe frequently but will never under any circumstance flight on United again."
Cons: "Only non nut snacks. Should offer stevia too as a sweetener."
Pros: "On time"
Cons: "Booked aisle seat. Plane change resulted in seat reassignment to middle seat. Awful. And United declined repeatedly to reassign me without $$$ upgrade. United sucks."
Pros: "They dimmed the cabin lights so we could view a beautiful lightning storm. Polite and helpful crew kept us informed and comfortable."
Cons: "3hrs waiting for the plane"
Pros: "Flights were on time and one even landed early."
Pros: "Making the connectoin in SFO worked out because both flights were delayed. Offering bottled water and chips to waiting passengers was a small courtesy that I heard others appreciated."
Cons: "Couldn't understand the PA announcements in Eugene. Audio clarity problem. Flight delayed. It happens. I prefer media content from United accessed through the cabin wi-fi. That option wasn't working on one flight segment. Just an hour flight though. I'm 6'2". Could future planes have a variety of seat sizes? The leg room in economy is actually sufficient for me. It was difficult to find my delayed flights on the departures screen. United employees didn't complain about helping me though."
Cons: "That i sat at the airport for seven hours cause my flight was delayed. Then i was in traffic for an hour and half which made me have to call in on my night shift job. Not happy what so ever"
Pros: "Staff was great."
Cons: "Had to pay for entertainment."
Cons: "Having to wait 2 hrs for initial flight which made me miss all connecting flights"
Pros: "the layover waiting time was relatively fast! Also, the united airlines staff was very helpful in answering any questions I had."
Cons: "I did not like that my first plane coming out of eugen had about an hour delay and I had to rush to my second flight. If it hadn't been for me being guided and me basically running I might have missed my second flight."
Cons: "I do not like this survey. Where can I answer that I did not experienced the entertainment? I have no idea if it was any good"
Pros: "Unprofessional and completely disorganized the flight was oversold which is not a big deal but the way it was handled was beyond ridiculous. After the plane was boarded at least 4 Crew members boarded the aircraft and started moving people around it was chaos. I'm assuming it was one of the gate agents that insisted a couple of passengers Exit the plane. I've honestly never seen anything like this. At one point I heard a female passengers use profanity when asked by her traveling companion "what is going on? where are u going" the woman replied "I being told I have to get off the plane there are no more F--king seats" My option the crew and or gate agents were irresponsible for boarding passengers that did not have seats! Get it together united!!!"
Cons: "The sits where very uncomfortable. And the snack is awful."
Cons: "San Francisco always has delays. You pull away fro. The gate & sit on the runway for 25-30 minutes. Frustrating."
Pros: "I thought the whole experience was unorganized. The staff attempted to keep their calm but in the end they sounded just as organized as the flight line. (Referring to the trip as a whole)"
Cons: "I received 10 flight delayed notices on this trip. Five of the flight delayed notices were flight 6047. I missed a whole night in Oregon because of the delays and got in at 2 am into Charleston.. which was not ideal. I will not be recommending United Airlines. Also, for some reason the last flight was the coldest flight I've ever been on? I was tired, cold and miserable by the time I got to Charleston."
Pros: "Horid contract gate agent in Eugene OR. Broke FAA rules. Contacting United for resolution."
Cons: "Rude, unaware of rules, as a 1M flyer one of the ugliest boarding a I've had in ages"
Cons: "I missed my flight because on the printed ticket, the boarding time was the same as the flight time. It read that the flight was on time, so I arrived a few minutes before the boarding time per the ticket and the flight was already leaving. So I had to cancel the flight and they re-booked the flight for the next morning, pretty late morning, which made me miss a scheduled day of work. There was also a child kicking my seat behind me so I had to move my seat in order to avoid any issues."
Pros: "Efficient and professional crew."
Cons: "Almost nonexistent snacks. I know it is a short flight, but a small packet of pretzels is pretty sad. The flight attendants are great, but come on..."
Cons: "The flight had no flight crew, so I had to fly out the following day, missing important client meetings and losing money. I paid extra to fly out on Sunday so I would be able to make my obligations, but didn't arrive until Tuesday night. No refund or voucher was offered, although I asked. It would be nice if they at least paid the difference between the flight I paid for and the cheaper flight I received."
Pros: "Pilot helped with luggage. I was using a cane and c sm very v short"
Cons: "Flight supposed to leave 5:30 Am plane at gate since 7pm night before.. First flight of the day But NO crew to fly it until after 6:00 Am we were an hour late leaving. Had a 50 min layover in Denver.. Had to RUN 30 gates. This is purely their scheduling error."
Pros: "Not much."
Cons: "The only flight leaving Eugene that would get me to Dallas in time for an urgent meeting left at 5:25 am. The crew identified something in inspection that gave them a little concern, so they called maintenance to come and check it out to ensure we were safe to fly (which I very much appreciate). The issue I have is that over an hour passed (after the flight was supposed to leave), with them giving periodic updates that they had called maintenance and were waiting for them. Finally I asked the people at the counter, who were visibly embarrassed, where maintenance was coming from (this is an airport - shouldn't they have it onsite), and they conceded that maintenance was at the airport, but they had no idea where they were. This delay resulted in me missing my connection in Denver, which caused me to miss the meeting and the whole reason I was flying back to Dallas a day early for. I essentially paid over $400 for an extra ticket (I had to not use my one on Friday - because it was just cheaper to buy a separate one way ticket). I will never fly United again."
Pros: "seats comfortable n Eugene airport easy to navigate"
Cons: "being unboarded on tarmac with white a distance to cover barely made connection"
Cons: "Seats are uncomfortable and very small"
Pros: "The flight attendant was super."
Cons: "Nothing really. I would like it if pilots would be more interactive. Tell passengers landmarks and cities/states they pass over. Seems no one does that."
Pros: "The crew was polite and very professional"
Cons: "The food was disgusting"
Pros: "On time"
Cons: "Crowded. Tight seats and I'm thinp"
Pros: "Very good connecting flight."
Cons: "No Wi-Fi, this was the only issue I could find and it was minor on a short flight"
Pros: "The hostess was entertaining"
Cons: "The plane was dirty and delayed"
Pros: "My first flight was cancelled and it appeared i wouldn't make it to my destination on the day which I intended. A Delta/united employee at the Eugene Airport (Collette) quickly and kindly moved some things around and got me a flight out only an hour later, upgraded me to comfort select seating, and some how managed to get me to my final destination (2 flights ) only an hour after I originally booked for. She did all this with a smile on her face while a worried guest (me) wasn't sure what he was going to do if it weren't for her impeccable service. Thanks Collete and United!"
Cons: "A few hours before flight time I was informed by email - not text - that "my flight" was canceled, which turned out to mean the flight went but I was bumped. I had to reschedule my entire trip for two days later (a trip to see a hospitalized relative). The affair would have upset me less if Kayak/United had simply informed me that they had overbooked the flight and they did not have room for me."