Daily cleaning, installation of cabin HEPA filters on flights from Europe to Yosemite National Park
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Scores according to KAYAK customer reviews
Pros: "Crew was very professional and served snacks and beverages at regular intervals. One of the fellow passengers was over reacting to some minor unintentional neglect by an female crew member and told her to shut up when she was trying to understand the issue. But the crew handled the situation very professionally."
Cons: "Food could’ve been better."
Pros: "Crew AMAZING. Service was impeccable. Food and wine were interesting and varied. Absolutely amazing comfort."
Cons: "Media choices were not interesting to me. Used my own device instead."
Pros: "Always on time"
Cons: "Food bad. Much better taste at the lounge in Doha"
Pros: "Tripulación muy atenta"
Cons: "Internet connection at airport and lounge is not good"
Pros: "Really good"
Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Pros: "The crew is always very professional."
Cons: "The inflight entertainment was down for 2/3 of the people flying. And it was a 14 hour flight... :/"
Pros: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Cons: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."
Pros: "The crew was amazing. Made traveling with infant little less harder."
Cons: "The crew from Doha to Kolkata segment could have been little more helpful, especially when they see someone travelling with small kids"
Pros: "Very comfortable plane and entertainment offered is excellent"
Cons: "Headphones way too big (even when made as small as possible) 2 of 3 checked bags sustained damage to the structure of the bags! Passenger control was poor. Guy behind us was watching videos on his phone throughout flight without headphones-broadcasting to the rest of the seats around him."
Pros: "nice crew, great service"
Cons: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Cons: "better food"
Cons: "Low cost airline so they charge you for everything. I had to pay $159 to check a bag for a 1.5 hour flight. That nearly doubled the cost of the original ticket. By the time they charge you for everything, you don't save any money. And they even weigh every purse, backpack, handbag, etc. at the gate and start charging customers for carry on. Don't fly with these guys. And because their customers are dissatisfied, all the employees I encountered were rude."
Cons: "At Mumbai airport, during check-in I was told that my carry on bag plus personal item together should weigh not more than 7kgs!! I have never had any airline actually weigh my personal item (laptop backpack) before this journey. Eventually I ended up stuffing my check-in bags with everything I was carrying in my carry on bag before I was allowed to check in. The weird thing is, I was never told about this rule on my journey from the US to India."
Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"
Pros: "Arrived early in Budapest. Good leg room."
Cons: "Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane."
Pros: "The business class service is second to none. Very courteous staff, superb on demand menu with ausome selections."
Cons: "Cleanliness of cabin. Aminity kit is outrageous."
Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Pros: "In time me ,food ,clean"
Pros: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Cons: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Cons: "Did not make this flight. How can I confirm that my ticket is still valid for the return trip?"
Pros: "The food"
Cons: "Too many security screenings including the airline’s itself.!!!"
Pros: "There is a reason Qatar was ranked the best airlines last year. From service that was above and beyond, whether on the plane or in the airport and lounges. The nicest and most attentive people. Outstanding menus and comfort on the plane."
Pros: "Seat was comfortable entertainment was nice food was excellent"
Cons: "The website is not easy to navigate."
Cons: "Food was awful and two out of four family members have been sick. One on each flight"
Cons: "More veriaty on music would be good"
Pros: "The crew was friendly and very attentive."
Cons: "The plan was very hot and made the experience less than desirable."
Pros: "Food, seat, overall comfort and timeliness."
Cons: "The entertainment system was not working - on a 12+ hour flight..."
Cons: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Pros: "Service. Kindness"
Pros: "My trip from Beijing to Doha was fine."
Cons: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."
Pros: "Nothing that i like"
Cons: "Delay, bad food, no strict rules about passenger moving seats"
Cons: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Cons: "Not enough check in desks operating - very long wait"
Pros: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Cons: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Cons: "No leg room, very confining. Food so-so. I do not recommend traveling on this airline."
Pros: "Very comfortable, great staff, entertainment options were huge! New aircrafts with comfort in mind."
Cons: "There were no headphones and again with the remote Oryx screen that is just way too complicated and freezes like crazy."
Cons: "Maybe the food"
Pros: "I was promised Wifi on all flights when I called customer service and I was frustrated I only had it on 2 out of the 4 flights ... And the connection was bad. I needed to work and planned on it after I heard the wifi was available for purchase."
Cons: "Did not like there was no wifi when I was told there was. The food was good and the service as well... It was comfortable !"
Pros: "This is the way to fly long haul."
Cons: "Frustration is it is impossible to sleep during the breakfast service, but this is a problem for all airlines and Virgin is better than most."
Pros: "Amazing !"
Cons: "Nothing all good really"
Pros: "The staff were helpful. The entertainment had good variety. Adjustable head rest was useful."
Cons: "The seat was a little lumpy. More leg room would always be appreciated."
Cons: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Cons: "There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline."
Cons: "My tv screen could not show the movies"
Pros: "Comfy, nice crew, attentive."
Cons: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."
Pros: "I had one of the few empty seats next to me."
Cons: "The food is awful. Not enough toilets."
Cons: "My bag was damaged in transit"
Pros: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Cons: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Pros: "Everything except the food"
Cons: "The food is atrocious. Even if I have to pay to upgrade my meal, I would..."
Pros: "Movies. Meals. Wine. Freq"
Cons: "Missed connection to SFO"
Cons: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Cons: "Why do I have to get a new boarding pass in London"
Pros: "We paid extra for exit row seats so we had good leg space"
Cons: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."
Pros: "The cabin crew were excellent!"
Cons: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Pros: "Crew very friendly"
Cons: "Seats and legroom poor if you’re six feet tall"
Pros: "Complimentary newspaper Food service"
Cons: "Overhead reading light"
Pros: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"
Pros: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Cons: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."
Pros: "Cool flight, mainly because it was empty. Good food"
Cons: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"
Cons: "Too much food - not enough time to sleep in comfort!"
Pros: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Cons: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
Cons: "Food was terrible"
Pros: "We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked."
Cons: "We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy."
Cons: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"
Pros: "Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early"
Cons: "Could do with more legroom. Food not the greatest"
Pros: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Cons: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"
Pros: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Cons: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."
Pros: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Cons: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"
Cons: "My headphones and those of my neighbors did not work."
Pros: "1st class, what's not to like?"
Pros: "Food was great, plenty of it also"
Cons: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Pros: "comfort, entertainment, food"
Pros: "There are lots of relatively new movies to choose from."
Cons: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Cons: "this is not an airline, this is a bus company"
Pros: "Audrey agent at the counter at Heathrow was amazing assisted me in getting my bags located and transfer from air malta to vigin"
Pros: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Cons: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Cons: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."
Cons: "cabin was nice but cold"
Pros: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much"
Cons: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)"
Pros: "As expected, great customer service from Virgin. Great Vera system. Friendly and welcoming experience."
Cons: "The seats!!!! Omg I got bed sores. Not really but they have got to be the most uncomfortable things I have ever sat in. For a European flight from Uk they'd be fine. But for 9 hours...not good. The short hop down from ATL to MCO after was a blessed relief. Virgin, you have got to think a little more about your passengers asses. Also, having flown with just about every major transatlantic operator, including previous trips with Virgin, the knee room was not good. If you stretched out under the seat in front you were ok but draw your knees up... I wore short trousers for comfort and have sore points on my knees where they rubbed against the material of the chair in front."
Cons: "Cold draft at all times."
Pros: "Flight was on time .. Friendly crew. Good entertainment system"
Cons: "Seats uncomfortable and leg room very tight . Didn't sleep well."
Pros: "Everything except the seating - far too cramped now"
Cons: "Seating! Seats getting ridiculously tight"
Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Maria in Winnipeg tried to find me decent connections. She did book me into a hotel in Boston as I missed connection 3 times!!!!"
Cons: "Flights that arrive and leave on time. How can one plan a trip if flights are continually cancelled or delayed. Very frustrating and a very unhappy customer."
Cons: "Great flight"
Pros: "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane"
Cons: "Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours"
Cons: "2 seats and neither tv/entertainment centres worked....unacceptable on a 10 hr flight!"
Pros: "On time arrival is always appreciated."
Cons: "Overhead compartment jammed with someone else's carry on. We paid for "comfort seating" and I frankly didn't see any difference - if there was more room on those seats, it was small enough I couldn't SEE it."
Pros: "Crew was great. Always attentive to needs of the passengers."
Cons: "Can't really think of anything unless you can shorten the flight!?!"
Pros: "Everything was on time & organized"
Cons: "I had to download that Gogo app to watch a move. That sucked"
Pros: "The crew was so lovely and accommodating, flight was smooth, and I was impressed with the meal service. I travel a lot and this was one of my best experiences. I will definitely favor Delta in the future."
Pros: "Jeff was our flight attendant in first class. He is an excellent flight attendant. He has an amazing attitude and his manner made us feel as if we had been friends with him for years."
Cons: "Passengers who pay retail for first class on domestic flights should get access to the Delta lounges even without the AE card. Other airlines do this, and we have come to expect it."
Pros: "Crew trying their best to keep passengers happy. Arrival on time."
Cons: "Incredibly bad, mostly unhealthy, overprocessed food. Glad I brought my own. Very narrow seats. No opportunity to upgrade to economy plus. One day you will have casualties from minimizing further and further the seating space until even normal- sized people collapse from lack of blood circulation. (On my outbound flight from Atlanta to D' dorf an oversized seat neighbor literally flowed partly into my seat, making matters worse.) A major concern: stewardesses support the general fashion of darkening the cabin in the interest of movie watchers and general quiet. What about my right to daylight, especially during a day flight from D' dorf to Atlanta? It's helpful against jetlag. 11 hours in a darkened pipe followed by arrival at night time are unhealthy. The film program is not intetesting enough to justify this decision."
Pros: "The great job the crew preformed."
Cons: "older plane - seats were not comfortable."
Cons: "Touch screen monitor was unable to register touch, so no entertainment available."
Pros: "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
Pros: "Late as usual"
Pros: "The flight attendant was nice."
Pros: "Crew was very friendly and upbeat. Boarding was quick and easy."
Cons: "I paid for a window seat, and there was no window where I sat. Seats weren’t terribly comfortable."
Pros: "The flight was on time. Airport personnel were courteous & efficient. Airplane was clean. Pilot was friendly. A passenger had a peanut allergy so Delta distributed almonds, instead. Nice. Overall, I like Delta."
Cons: "Leg room was just barely adequate. It was a small plane-nothing could be done about that."
Cons: "It didn’t take off on time"
Pros: "Gal at the gate was most helpful. She corrected my boarding pass to zone 1 and put us in exit row. I have sat there before but it was really roomy although the seat seemed less comfy."
Cons: "Plane was much smaller than what I usually fly to Hawaii but the roomy exit seat made up for that. Downside was the screen was small so hard to see."
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "Everyone very friendly and courteous."
Cons: "Snacks are very small quantity and often stale"
Pros: "Good service. Friendly staff. Jet bridge in NRT."
Cons: "Never got a boarding drink; No jet bridge in Shanghai."
Pros: "i liked very much the cheese and the coffee was also good."
Pros: "In some Delta flights that I had in the past the plane was just ok, not bad, not good. But this plane ATL-MEX was great, very nice and conformable plane, it looks and feels excellent!"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Cons: "That most of the seats do not recline do they could sell more seats."
Pros: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Cons: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"
Cons: "Couldn’t pick my seat"
Cons: "No space in the seats"
Pros: "The gate agents in New Bern were amazing at helping me find a seat that was next to an empty seat. I checked with the gate agent early and asked if she could accommodate my request (I'm a big girl, and any extra space on a plane is greatly appreciated!). Overall, I was very happy that they were very willing to help make my flight as enjoyable as possible."
Cons: "Nothing. Everything was great."
Pros: "Ease of it all!"
Cons: "The jerk behind me who kept kicking my seat and kept coughing obnoxiously like he had never been on a plane"
Cons: "Had a death in the family and no one would help me get back home"
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Pros: "The new delta seats are super uncomfortable and zero legroom. When you put the seat back back the butt part goes forward and your knees are crunched in front of you. The cushion also angles down its horrible. They gave a couple rows extra room and now charge more for them while crunching every other seat together."
Cons: "Seats and legroom horrible"
Pros: "Airline stewards were very friendly and pleasant."
Cons: "We booked with Delta, but were put on Air France. Even though we had our boarding passes in hand we had to wait in long, slow line for baggage tags because they would not print from kiosk. There was minimal Air France staff on duty serving thousands of passengers during busy season (July). While the lines grew larger, the staff was reduced from 4 to 2. Another long, slow line for customs, another long slow line for security=Charles De Gaulle airport was awful. We arrived at the airport 4 hours before our departure time and got to our boarding gate with no time to spare."
Cons: "Like everyone says - could use more leg room. Theres no way to stretch legs which is a problem on ling flights. Why not lift up the seats by a few inches? This would create more leg room underneath without changing the number of seats and doesnt impact the head room much."
Cons: "Takeoff was delayed approx 4 hours which made me miss my connection and prolonged the whole travel day."
Pros: "Clean, pretty roomy (Delta Comfort)"
Cons: "Couldn't get onto internet. Both my wife and I could not access internet. Might be platform thing as we have Apple devices; woman next to us seemed to have nomorobkem with PC."
Cons: "It was late arriving to greensboro"
Pros: "Free movies/TV is a great amenity. Overhead bins were full by the time I boarded, so I gate-checked my bag. The staff was helpful and accommodating, which made that process quick and easy."
Cons: "Boarding is chaos. There's got to be a more efficient way than zones."
Pros: "Crew aware of my children's nut allergy and chose not to serve"
Cons: "Coffee horrible"
Pros: "The flight attendants made the safety briefing extremely lively and personal, a wonderful break from the normal tedious process. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! I hope to fly with this crew again someday."
Pros: "Entertainment good. Service good."
Cons: "Disembark a disaster with broken jetway"
Cons: "No entertainment - just a long boring flight. Should have some sort of entertainment for the longer flights."
Pros: "really close to a SkyClub - it seems like the connections to Panama City usually get stuck at the end of the concourse, so this was a pleasant change"
Cons: "Alaska seems to do a much better job in getting the people to stay out of the boarding area until their zone is boarding. At least they make it a point of emphasis."
Pros: "Delta treats diamond medallion members better than any other airlines treats their elite members"
Cons: "No in seat entertainment"
Pros: "Excellent choices for entertainment in the 737-900ER. 110V AC and USB ports at each seat, lots of choices for movies and games on seatback screen. Free sandwiches handed out on board."
Cons: "Intercom didn't work super well. JFK is a terrible airport for connections."
Pros: "It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture"
Cons: "Luggage was not received. Now being told it will take up to 5 days! Unacceptable performance"
Cons: "crew and knowledge on parent control for video, kids safety jacket not distributed and no knowledge or help on connecting flights and no knowledge on car seat use in flight (i was told it was NOT safe to have the child in the car seat for take off and landing)"
Cons: "Viaje corto"
Pros: "Seat is small"
Cons: "On time boarding"
Pros: "Horrible seating, boarding was a mess, not sure what flight to get on!!"
Cons: "Don't fly United"
Pros: "Flight itself was good. Crew was nice"
Cons: "Flight was late. Airport experience in Frankfurt horrible. It looked like all was intended to increase the delay. They made me miss my train connection"
Cons: "My luggage did not make it with me."
Pros: "The crew was professional and polite"
Pros: "Was nice and pleasurable"
Pros: "Lovely crew"
Cons: "Airport is too hot"
Pros: "Very comfortable flight with plenty of food, drink, entertainment and good service. Flight left on time."
Cons: "The flight departure time was too close to the arrival time so we ended up running thru the Frankfort airport."
Cons: "We booked our plane reservations through Kayak . My sister booked my reservation along with hers at the same time. Kayak put us on different planes at different times on our return flight back to the USA. I had assumed we were flying together ( sisters with the same last names), so I showed up at the airport to find out that I had missed my first flight. I already had a boarding pass for the next flight, but Kayak had canceled me and booked someone else in my seat. No more seats in economy and I had to pay $1750. Euros for another ticket. Why would 2 passengers flying together and booking together be put on different planes and different times. We will NEVER use Kayak again!7"
Pros: "Overall experience was great. Crew was nice, good food, boarding went smooth, flight was on time."
Cons: "This flight went well, crew was nice, flight was on time ."
Pros: "Pleasant flight all around."
Cons: "Standing outside of the plane in the freezing hail, when my clothing was completely unequipped for it"
Pros: "The premium economy clas was wonderful. All of the amenities, comfort, room made a long trip far more enjoyable. The crew was right there to help me get to the next gate."
Cons: "Frankfurt airport is dreadful. I'm elderly and being forced to climb up and down stairs to the Tarmac with luggage and then crammed into a bus to the terminal was terrible. I would avoid Frankfurt at all costs. Lufthansa needs to take some initiative with this."
Pros: "Staff were amazingly helpful n friendly. Food was yummy."
Cons: "1 person working the service desk. I had a question about our connecting flight from Frankfurt and I was told to call the 1-800 number. When I went to check my bag the woman was very rude and asked me "why do I think I can check two bags?" and questioned my Star Alliance premium silver status, demanding I show her my card (I have no card). My friend was flying with me and she was told that her carry on, mind you had flown to and within europe, was too big for the overhead storage and she had to pay 90 euros to check it and the woman held her boarding pass and wouldn't give it to her. we waited in line at the service desk for over 40 minutes so that she could pay. We arrived to the airport 2.5 hours early to eat and shop for souvenirs. We barely made it in time to get to our gate because of the inefficiencies of Lufthansa. 1 person working a service desk for a large airport is unacceptable, especially when they are 8-10 waiting to scan your baggage and not helping out at all. I had a wonderful flight to Europe on Lufthansa and was absolutely appalled at the attitudes of the airport staff and their lack of customer service."
Pros: "Great service both before boarding the plane and while in flight. The check in line was out of control, but lufthansa staff members ensured that I could still make my flight."
Pros: "priority boarding, entertainment"
Cons: "aisle bulkhead seat: curtai separating business class from economy was hanging over my legs."
Cons: "We were detained at the airport after boarding and then deboarding without information. The entire flight was locked in a room and not allowed to leave with very little explanation as to why. After 5 hours they let us board another plane. There was water and candy supplied as food. It was a joke for anyone with kids or the elderly. Nevermind anyone with health concerns. BAD way to manage a crisis in my opinion. We were treated like cattle. And these were NOT cheap tickets."
Pros: "Air dolomiti - great service, prosecco in a real glass and with small sandwich provided."
Pros: "Afterall I did get rice iso pasta."
Cons: "Cold. My chair was bumped because us was just a little bit broader in the gangway than the other chairs. (54c) There is no possebility fot ordering foid for me: diet is without grains at all and without sugar at all."
Pros: "We were well taken care off for a short flught"
Cons: "Nothing really"
Pros: "Crew was more understanding. Placed us to row 18...emergency exit."
Cons: "Checked online from row 21 to 6. Got a new ticket whilst boarding to 25: last row. Explanation...otherwise the plane was not able to go in the air...absolute bullshit. With my weight and of my fellow members better to let us in the front.. Row 6 was given to a miles & more client..."
Pros: "Everything else."
Cons: "Boarding was chaotic."
Pros: "Food and beverage service was excellent on these Star Allisnce international flights booked by United but operated by Lufthansa."
Cons: "Leg room in economy is inadequate for international flights. Seats had no cushion left in seat bottoms. It was like sitting on cement."
Pros: "Plane not full so we hat an extra Seat"
Pros: "everything from the boarding and check-in process to in flight comfort."
Pros: "Smooth boarding and flight, fun snack (cakes on a plane!), relatively quick and easy."
Cons: "I can't think of anything to complain about for European commuter flights."
Pros: "That was the best airline meal I've ever eaten. It was a lightly curried chicken. Outstanding. Extremely fast boarding. Boarded entire airplane in less than 15 minutes. Nice selection of movies and audio. All of which you could stop, pause, fast forward, and rewind."
Cons: "No reading lights. No attendant call button I could find. Not much air volume. That pesky lack of leg room. Short seat belts."
Pros: "Crew was beyond standard. Very nice and friendly and always accommodating."
Cons: "They ran out of vegetarian meals."
Cons: "Service, always delay"
Pros: "The food was nice and the stewardess were professional."
Cons: "My ticket didn't specifically say I'm not allowed to have check-in luggage, so I needed to pay extra for that. I also got too little transfer time and barely made it because my flight arrived late. Then, my luggage got lost during the transfer, so I had to wait for 5 hours, which made my plans a mess. Overall not satisfied with my flight"
Pros: "Seats comfortable. Decent legroom. Crew pleasant. Food was very good especially for a very short flight."
Cons: "I did not know I had purchased economy light ticket. With this you can only carry on 18 pounds and must check and PAY to check any other bag. I looked at my reservation from Vaysms and did not see notice of this. Surprised that one hour trip at this price , well over $200, was in this category. Also trying to buy the option for the bag on phone was difficult. Whole page with options would not show and getting English version was difficult probably because page would not fit on screen."
Pros: "Our flight out of Amsterdam was roughly 30 minutes late. Since we were connecting to an International flight to return to the US there was no possibility we would be able to get to the International terminal through security and board our flight in the time available. So, Lufthansa staff met the connecting passengers as we disembarked, shuttled us via bus to the International terminal and ensured we made our connection. Finally, for airline food it was quite good (Vegan)."
Pros: "The price was good."
Cons: "This was NOT a Lufthansa flight. The plane was a United flight. One of the worst I have experienced in 40 years of flying to Europe and Hawaii."
Pros: "Upgrade to business class. Staff was accommodating"
Cons: "Seats were situated next to the bathroom"
Pros: "Safe and efficient transportation."
Cons: "The entertainment system wasn't functioning so there weren't any viewing options presented. The crew failed to mention that the United app provides movies on your phone."
Cons: "It was not a Lufthansa flight, as I had bought, but a United flight because of their partnership. The bathroom made me gag, the food and the entertainment left much to be desired but the service was good. Cannot complain about the flight attendants. Entertainment was also very 2008 with tine screens and not able to select what and when to watch. They only had movies and series on loop. Will avoid having to fly United in the future and will make sure I am indeed getting on a Lufthansa plane."
Cons: "The narrow seats: it is not fun to travel with four elbows in your ribs. Try it some time."
Pros: "I was finally able to sleep."
Cons: "Everything was good."
Pros: "The crew was great, very friendly and attentive. Sitting in Economy plus is acceptable comfort wise. Captain was very communicative when there was a mechanics issue and delay, much appreciated."
Cons: "United check in desk was unnecessarily long wait, other airports/airlines have a better flow. The screens on the seat backs on 767 are ridiculously small and stuttery. The main meal was not very good, pasta sauce was gross, could've done better with prego."
Pros: "We arrived 15 minutes early, which is always great!"
Cons: "They ran out of the chicken for dinner and only had manicotti left, which was horrible! No apologies for running out of 1 of the 2 options. The audio was horrible. In order to watch the movies, I had to hold the cord in 2 places in the exact right manner, or it would cut out and there would only be silence. Not fun trying to maintain that position for 9 hours."
Pros: "Staff attentive. Came by very frequently."
Pros: "We got there"
Cons: "Seat back entertainment? What a joke! It was like watching a movie on a Motorola Razr (or my old Ericsson flip phone). Surly old battle axe sky waitresses. 90s vintage plane interiors. Need I go on?"
Pros: "We cheked in on line At Amsterdam airport at the drop of lugage was a nightmare Line out the door wich made us almost missing the plane"
Cons: "We cheked in on line for our flight Amsterdam Boston Ariiving at 5.05 AM for our first flight to Frankfurt at the lugage drop of desk There was a line out the door wich made us almost mis the plane At the gate they had problems with my carier on The same carier on is traveling with me for more than 15 years and never denied plane acces Result all my creditcards/money and important documents where not longer withs us So we could not buy a drink or food at two airports There was plenty of space in the overhead compartments above our seats That part of our experience was very bad Tnx"
Pros: "the seating was very uncomfortable i barely had any leg room"
Cons: "Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways"
Cons: "The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear."
Cons: "I was bumped off my flight and re-routed return to NYC. Flight was supposed to depart at 10:25am and flight they put me on left 1:05 Pm and the connection was not even Finnair, but Icelandic air. The Kayak site did not alert about extra charge for confirmed seat before I had paid in full ticket."
Pros: "Departed and arrived on time"
Cons: "Stop the sardine can treatment of passangers"
Cons: "The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange."
Pros: "Flight as such was good and smooth"
Cons: "Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price"
Pros: "Was on time! Not croweded!"
Pros: "All good. Very hospitable cabin crew, great service."
Cons: "Had to wait for substitute crew, and they had a bad attitude. Crew could be heard complaining as they sat in rear."
Pros: "Good selection of movies. Cool flight data display."
Cons: "Seems colder than other flights I've had."
Pros: "Experience at HEL airport was easy and stress-free. Appreciated priority security option so my line was such shorter."
Cons: "I waited over 45 minutes for my luggage at baggage claim."
Cons: "Staff wasn’t helpful and gave false information"
Cons: "The food was poor, uninspired, ungenerous, inadequate. Perfunctory service. Poor movie choices."
Pros: "The shortest flight time between NYC and St. Petersburg Russia. Good connecting time, smooth transition in Helsinki."
Cons: "I have never used this airline before and as it was highly rated, I was glad to give it a try. The seats were crammed together very tightly, even for me, a short person! So, the flight was uncomfortable. Then the food was poor. The selection of films was uninspired. The service was indifferent, disinterested, ungenerous. There was something meager, miserly in the whole experience. They are obviously maximizing profits at the expense of the customer, who seems totally disregarded. I would not choose this airline again!"
Cons: "My meal had rice that was severely undercooked. The audio quality on the entertainment system was very bad and no English subtitles were available for the majority of the movies."
Cons: "Nice flight, nice crew"
Pros: "I loved the colors of the flight.light blue and green. Gave a peaceful ambience. The flight attendants were very courteous and smiling. Especially the women flight attendants. The food was excellent. It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. I liked the boarding as they were very strict about families with children and gave them priority before other passengers."
Cons: "I did not find too many indian films which I would have liked, especially in a flight because Indian movies are 3 hours long and help to pass the time quickly :). I would have liked more variety in the Hollywood movies as well. They mostly had much older films and hardly any of the new releases while Emirates flight had lot many more new releases and oscar winning movies. They served the Indian amul cheese which is not worthy of serving on a flight, and they could have served some better cheese."
Cons: "The food was not good although plentiful The seats were not made for a long-haul flight We received no overnight bag (eye masks, ear plugs, toothbrush, etc.)"
Pros: "See above."
Cons: "See above"
Pros: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Cons: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."
Pros: "The crew was courteous."
Cons: "Another passenger dropped a very heavy suitcase on my head. I have never been afraid for my safety before, but this time I was. I wasn't seriously hurt but what really upsets me is that the other person wasn't even reprimanded. Also, that suitcase was way too heavy and I'm surprised this person was allowed to board the plane with it. Also, boarding was horrible and the flight was late. I will never forget this experience and would avoid flying with Finnair ever again! This was really the worst flight I have ever experienced!"
Pros: "The option of having a direct flight between Helsinki and Miami. The plane was clean and the seats comfortable."
Cons: "The flight was 1 1/2 hrs late!!!! This seems to be a regular pattern from what I understand from others who have travelled the same itinerary. Not good if this becomes your reputation. The crew was not very attentive during good service. It was more of a routine / rush job rather than making sure that everybody was served and got what they needed ( had to ask for my dinner as my row was skipped and was never offered coffee before landing). The crew seemed rather young and inexperienced. The food was below average!!!! Especially the chicken patty before landing - seriously!!!!! Why not include a little bit of Finnish / Scandinavian cuisine to emphasize the Finnair brand!!! Entertainment was also below average. There needs to be more variety - especially for the TV selection, which had only 2 options!!! No music and no games?? Also, it would be nice to have access to a flight map. Too few accessible WCs"
Pros: "This was a very short flight and I don't recall if there was any food service or entertainment."
Pros: "Clean, well-designed, individual screens with numerous good movie choices. They came through on our special meals, friendly flight attendants. Also loved Helsinki airport. Not crowded, nice staff. Good food choices. Even passport control was friendly and there was no line."
Cons: "Connecting through Helsinki added hours to our travel time, but after flying American nonstop JFK to Paris on way over, may be worth it. American flight didn't even have individuals screens and blankets left fuzz all over my clothing."
Pros: "Blueberry juice!"
Cons: "No food."
Cons: "My luggage was lost"
Pros: "Friendly and helpful crew"
Cons: "Boarding process was caotic. We were delayed boarding and arriving. No explanation. Meal selection ran out by row 46 (of 57?) Not choosing finnair to fly with again"
Pros: "Slow boarding no order. Plus delayed flight for no reason"
Pros: "The flight came on time and arrived in Chicago on time. The crew were friendly."
Cons: "The sound was out on my chair, so there was no sound to the movies. The food was really kind of junky and I decided against eating most of it so I wouldn't make myself sick. The meals could really do with more produce and a few more vegan options."
Cons: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"
Cons: "There was no entertainment"
Pros: "The economy seating was relatively comfortable and spacious, compared to some other airlines, and we boarded and departed on time. Boarding was quick, if chaotic."
Cons: "They gave us ipads to watch movies, which were old and didn't work well, but were difficult to hold if you also got a tray or a drink. They didn't give you much water and it was hard to get service. The airplane itself looked pretty old and a little run-down."
Cons: "The movies did not play on my screen. I tried to use the screen on the seat next to me and the movies quit in the middle. It was very annoying."
Pros: "could change to extra legroom on the day without extra charge"
Cons: "no individual entertainment console, and only certain seats had power outlets."
Pros: "crew was friendly and courteous"
Cons: "had to be bussed to different part of airport to board plane no sound on the entertainment console"
Pros: "The crew was very nice and gave us a $10 meal vou"
Cons: "The long delay wasn't great."
Cons: "Crew was very noisy. It was an overnight flight. Waking us up at 1am for dinner not really needed."
Pros: "Two hours late leaving Miami. Just made my CDG connection with 2 minutes to spare thanks to faster delivery of luggage at CDG"
Pros: "Power in every seat. Great headphones. Solid in-flight entertainment."
Pros: "Direct flight"
Cons: "Service onboard was terrible. Very rarely saw the crew, constantly had to go up and and ask for a drink. 11 hour flight only offered drinks with the meal service..."
Cons: "It was delayed uncomfortable and terrible service"
Pros: "For once the seats have enough space. Airlines think we are cattle and that they can pack as much as possible every airplane. For once I was glad to have a confortable experience."
Cons: "No in-flight entertainment and seats didn't recline well"
Pros: "American Airlines executive club checking and boarding is quite good in an always packed airport"
Cons: "Very old plane. Not a nice crew."
Cons: "Very old plane No leg room No tv Grumpy crew Over an hour delayed"
Pros: "Not much."
Cons: "The flight was delayed about 5 hours due to reasons no one really seemed to understand. Food was pretty bad as well."
Pros: "Services, food, smooth landing."
Pros: "Courtesy of attendants, smooth flight, good service"
Cons: "Food and your TV screens are not good. Very hard to operate a touch system which is so insensitive. Movie choice rather poor as well"
Airlines flying from Europe to Yosemite National Park have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Europe to Yosemite National Park
Masks required on board, masks provided on flights from Europe to Yosemite National Park
Social distancing seating
Middle seats unavailable to book on flights from Europe to Yosemite National Park
Testing for antibodies, testing for symptoms for flights from Europe to Yosemite National Park
Waiving of change fees. Search flexible flights from Europe to Yosemite National Park