Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Lisa Inzerillo is amazing, I don’t know how she kept everyone happy and safe. What an amazing employee she is, please thank her supervisor for such great training and service!"
Cons: "If Lisa was our flight attendant on previous flights!"
Cons: "Bumped from first class to coach."
Pros: "Everything went smooth and comfortably. So that’s a good thing"
Cons: "Crying babies, but ya know, there’s not a whole lot ya can do about that"
Cons: "The flight sat on the ground well over an hour after landing. No gate was available. Many missed their connections. Miserable."
Pros: "Is ok"
Cons: "More space between seat and free food"
Cons: "Why do I continue to subject myself to American Airlines and their horrid equipment, late, delayed or cancelled flights? The ABSOLUTE worst carrier in the country. Without question."
Pros: "There was a lot of entertainment choices"
Cons: "Seats are so crammed. Plane was late."
Cons: "We made thru customs and rescreening and still 18 minutes early. The gate agent literally closed the gate right I front of us. Argued that they closed the flight. AA closed the gate 8 minutes above the minimum 10 minute gate close requirement. We missed our flight and there was no announcement."
Cons: "Onboard entertainment was not reliable on one of our TVs, and the earphones ports barely worked, had to hold the plugs to hear. MinimL food choices, and you had to go to the rear of the plane to get it. Staff on plane was not super friendly."
Pros: "Made it to my destination"
Cons: "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."
Pros: "The crew were lovely and the entertainment was wonderful."
Cons: "Small space once passenger in front of you lowers their seat back. Difficult to get in and out of my seat like that"
Pros: "Chicken wrap"
Cons: "No individual screens on back of seat rests. Old tube televisions in the ceiling, in the aisle walkway that don’t retract. No WiFi. Which means not even movies on your own device. And no power - neither usb nor 3 prong"
Cons: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Pros: "Why do I get asked 3x times if I am ready able to assist with a verbal yes. I get asked at baggage check in, again when I board by gate agent, and then again by flight crew. Is this FAA regulations to ask 3 Times?"
Cons: "Ask me 1 time"
Pros: "Crew was very nice. Plane was clean."
Cons: "Tight squeeze into seats. TV selection wasn’t mainstream programs - nothing of interest to an older person."
Cons: "Not sure why it was a Finn-Air flight when it was an AA plane and crew?"
Pros: "Our flight was delayed for almost 3 hours. They accomodated us with free snacks and sandwiches. The flight crew were very professional and were nice to us, because a lot of us were worried about making our flight. They kept us updated with all the changes. They had good entertainment selections. The pilot got us to our destination about 5 minutes early."
Cons: "Our flight was delayed about 7 times, we changed gates twice, and the I got to my second layover with 20 minutes to spare instead of the usual 2 1/2 hours. When I tried asked the stewardess if I could deplane with business because I was running late for my connecting flight, she said they no longer do that because passengers don't listen to them. Instead of trying, she juat said no. I felt like an inconvience to her, like it was my fault I didn't have enough time between my flights."
Cons: "They forgot to board my laggauge"
Pros: "Old plane - needs scrapping or a refit"
Pros: "Do you really think there is anything to like about flying these days. We are sardines pack on a your planes."
Cons: "Purchased business class seats, boarded in group 5. Had no where to put my 1 backpack. All the storage up front was gone. Why should I pay extra for a seat if I have to wait for everyone to get off the plane so I can go back 10 seat rows to get my bag. Dirty tray tables."
Cons: "51/2 hour delay!! Should have brought in another plane."
Cons: "I was stranded at the airport for hours until getting a last minute flight to Palm Springs which was 2 hours further from where I was originally headed and had to have my ride drive all the way down there to pick me up, not happy!"
Pros: "On time, even with de-icing. Very empty flight, so lots of room to spread out."
Cons: "The older md80’s that AA is still flying are really showing their age. It will be nice when they update their fleet."
Pros: "Very upset this was an American Airlines Plane and not Quantas. There was very little room so it was an extremely uncomfortable 13+ hour redeye flight."
Cons: "Bait and switch tactics, size of seats."
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Cons: "The crew waited until we where onboard about to leave to defrost the wings, making us 50 min late. Half of the plane missed their connecting flights"
Pros: "Comfortable and wide seats in coach - as wide as or wider than my usual airline. Flight attendants were friendly and helpful. I had bad experiences with American in the past, but this one was surprisingly pleasant."
Cons: "No free entertainment or meals."
Cons: "lost time and monies...and opportunities."
Pros: "Plenty space due to flight not completely booked ."
Cons: "No personal choice in entertainment."
Pros: "one more bag"
Cons: "The check in process at JFK was a disaster. The kiosk check in machines were constantly malfunctioning, where to line up was unclear, and staff acted frustrated. After several failed attempts with the kiosks you have to wait in line to check in at the counter anyways. It would have saved almost an hour of my time to just go straight to the counter-- had I been allowed to. I wanted to check a bag which contained some fragile items. Several bottles of wine which I wrapped in bubble wrap and cushioned with my packed clothes. I requested a "Fragile" sticker to be put on my bag. I was told "We don't do that here". So I asked if they handle ALL bags with extreme care and I was laughed at and told to go on my way. When I got my bag at my destination-- the outside of my leather suitcase was sliced to the lining. There were scuff marks and torn leather. My wine had been completely shattered. Not just a crack in the bottle, but flattened completely. My clothes were stained, my bag ruined. I don't know if putting a fragile sticker on would have prevented this, but I don't understand why they just "don't do that". We are trusting our property to the airline when we check bags. I will never trust American Airlines ever again. They don't want to know if I have anything fragile, and they don't care when I tell them."
Pros: "Entertainment comfort crew food fligjt"
Cons: "Not 1 thing"
Pros: "NOT much!"
Cons: "My window seat was right against the right engine. I could feel the vibrations and noise. It seemed like an old plane. I was definitely miserable on this flight. Very!"
Pros: "Fast boarding."
Cons: "Slow on return of gate checked bags. A little late in getting off the ground."
Pros: "Friendly crew (not specting it from AA, confortable seat and excelent entertaiment."
Cons: "Ticket was sold like BA and nwver told is operated by AA and vueling, not friendly staff at check in, They didnt wabt to check my luggage all the way to AMS because of the short conection (why you sell a ticket like ke this if is bot possible) didnt get the second boarding pass."
Cons: "No wifi nor power outlets. The entertainment was okay at best."
Pros: "Clean, smooth flight, on time. Enjoyed the blankets and the inflight movie options were good."
Cons: "Cramped, and we didn't get seats together... Hate the system where you have to pay $30-$95 additionally to choose your seats before check in, just doesn't seem fair when the tickets are already crazy expemsive and you're paying for your luggage as well... if you don't pay extra, you (we) end up sitting across from the restroom for six hours of in and out excitement."
Pros: "The flight attendants were great and very friendly!"
Cons: "The wifi wasn't very good so I couldn't access the in flight entertainment I also had my own snacks so I didn't buy any food"
Pros: "Crew was very upbeat and attentive to passengers. We sat in Main Cabin plus and there was a lot of legroom."
Cons: "1. Limited menu of food for purchase 2. wifi did not work over the Pacific--their wifi is ground based rather than satellite based."
Pros: "Comfort was about equal to any other flight I've taken. Most of the crew members were friendly. Free wine."
Cons: "The in-flight entertainment choices were lame. I suppose most people sleep on long flights. The food was not great. Mostly edible if you're really hungry. There was not enough room for everyone to put a carry on in an overhead bin. Luckily, I'm short and I keep mine under the seat."
Pros: "Nothing special"
Cons: "The plane for the flight Miami to Paris was very old plane, hugly and video system in the plane didn't work properly. About the food ? it was simply non acceptable About the return flight AA63 it was scheduled for a departure at 10:50 AM and we leave at 2:40 PM ?"
Pros: "Flight crew was awesome! Very accommodating"
Cons: "All was good, flight attendants were exceptional"
Pros: "Nice staff"
Cons: "I have no complaints"
Pros: "boarding was in time, and comfort."
Cons: "comfort was very good"
Pros: "Poor information in Guayaquill regarding when the flight really was to leave, in the end 15 hours late leaving. At arrival again 1 hour wait on tarnac to get gate , then at gate no gate agent so wait again. Many people frustrated as we all miss rebooked flights. Paid ourselves for hotel to get early flight next day. I had speeches at US convention but needed to cancel them. Home trip was overal very terrible.Kind regards Kenneth Hayer Sr. Director swisslog Inc."
Cons: "Poor information about departure, inefficient fats coordination at arrival in Miami"
Cons: "Late flight and my suitcase still in Orlando (I'm in Lima)."
Cons: "Checking a bag on American at LAX is a nightmare. We were lucky to eventually find a worker who actually wanted to help us when the kiosk malfunctioned."
Airlines flying from Evansville to Kaua'i have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights