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Awful as usual the air stewardess loved her own voice and would not stop talking on coms for 2hrs please please please shut up I can’t hear my headphones and don’t want to buy juty free

The lady at the boarding gate was so rude. She was challenging people being in priority and looking them up and down as if they weren’t dressed for first class. This was Ryan air priority. We all sit in the same seats. She loudly called out to embarrass a man who she believed had cheated and got in the priority line. He had a valid priority ticket and even worked for Ryanair. Also challenging visas insisting people download them until they proved on the government website it wasn’t required to print. The Ryanair employee who was challenged said she is always like this. She also pulled people from regular boarding as they were fashionably dressed and upgraded them to priority and changed their seats. That was comical. I think she felt she should be working for Emirates first class, although they would t have stood for her rude behaviour

Their customer service needs an overhaul. I wish we could access them and the could be more helpful. Also, the website has been crashing and I had numerous technical errors. My flight was cancelled and we spent so much time trying to get help because the tech was failing.

The punctuality of f the flight was super: we left on time and arrived about 20 minutes early - and the cabin crew were both friendly and efficient. The only downside was that Ryanair appears to have resumes its old obsession with sizing cabin bags again after a long and welcome absence.

If you buy a cabin luggage, but don’t need it for your kids, so you will end up with mixed priorities. And you will need to use non priority line

Boarding waiting outside in storm and rain is not OK

We had a delay. That made me feel anxious because I arrived out of time

Seats are very small, I’m not a big person, but the person beside me was using his seat and half of mine… and this person was a bit gross but not a lot…

Long delay was made worse by lack of information and long time in queue waiting for the plane to arrive

How terrible! Extremely bad! I can not even wait for 5 minutes, because the Berlin airport does not work in the security facilities and can handle people. No communication, although we were assured by about 50 travelers that the airline is informed and is waiting for us.