Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Comfortable seats and updated plane."
Cons: "There was a 40 minute delay texted to us 8 hours prior to the flight, but we were told to arrive at the normal time. Then, on arrival, two of the flight attendants announced they weren't feeling well, and we waited another hour, with few announcements which were audible only at the gate."
Pros: "The seat was ok. The crew was very good."
Cons: "Why should I have to buy food and headphones when I bought a ticket through Icelandair that was Business Class?"
Cons: "Plane to JFK cancelled. Jet Blue blocked ticket next day at 6am for China Southern. Spent additional $120 in transportation so I could leave home at 2am. Then when at JFK had to get a ticket at desk after an hour walking and being in line and after strong protest for they were not going to give me a"
Pros: "JetBlue never disappoints. Professional through and through."
Pros: "Crew was accommodating and friendly-as I would expect."
Cons: "Service above and beyond the expected."
Pros: "I wish I had the flight attendants names. The gate agent and one of the flight attendants were amazing with the way they took time to greet us, address our concerns about the delayed flight and their friendliness."
Cons: "They took my carry on to check even though there was plenty of overhead space when we took off. Slow and late boarding."
Pros: "Efficient, on time, clean and sage"
Cons: "Fees for everything but air, seats jammed way too close, no entertainment options"
Cons: "Too late"
Pros: "Loved the live TV and spacious room between seats."
Cons: "I didn’t like the weather delay but that’s not JetBlue’s fault."
Pros: "Short flight. Free movie was good."
Cons: "Flight attendant Christina (New York crew) did not like that I changed my mind about voluntarily checking my suitcase as there was plenty of room in the overhead compartment when I boarded. She said that the only reason I found room was because, by volunteering to check my bag, I was allowed early boarding. I corrected her by telling her that, no, I boarded early because I paid US$45 for an Extra Space seat. She made a face gesture and rolled her eyes. Very childish and unprofessional. She also seemed to have trouble reading the instructions clearly."
Cons: "Delay flight"
Pros: "The boarding process was fast and easy. Finding the seats was easy. The inflight snacks were acceptable."
Cons: "The flight announcer at the beginning of the flight was super unprofessional. They kept having to stop their script in order to laugh and giggle. Had I not already know how to do the safety procedures, I wouldn't have learned it from him. The seat belt barely fit me. Now, to be fair, I am fat. But, when I had to suck in to belt in, there was no slack on the end. The seat 31C has a busted aux port. I tried to watch a movie, first off the closed captioning didn't work. So I tried to listen. The aux port wiggled in it's casing and there was so much static that there was no point in listening. The off boarding process was very slow and uncoordinated. I understand that they have to off board in a certain order. However, the flight announcer could have kept the rest of the plane updated on the process. Instead we had to sit in claustrophobic silence and fidget while the line of passengers in the aisle did not move."
Cons: "Not acceptable for plane to be 100 minutes for no real reason"
Pros: "The service, seating and attendants were 100% awesome. The flight attendants were at the top of their game and very professional. The seats were super comfortable and all of the equipment worked as it was supposed to. I will be looking for them again!"
Cons: "Nothing... all went well!"
Pros: "Unexpected snacks and a decent variety of drinks."
Cons: "It was super cold throughout the flight."
Cons: "On the morning of the flight, our flight time was changed via e-mail 4 times."
Pros: "非常好的服务 机位也宽 舒服 下次回国还会订南方航空公司的机票"
Cons: "Flight delayed for over two hours and then missed the connecting flight. Arrived at destination 2 days later via Cathay and the airlines lost my luggage. Until now my luggage is missing and no one has a friggin clue where it's at."
Cons: "waiting for my luggage"
Pros: "Jet Blue is an amazing airline. So comfortable and with great service. My flight was delayed for hours due to an equipment problem. I saw this and called them and they instantly moved me to a flight that would leave much earlier at no fee and also gave me Even More Space at no cost! Every time I fly them I remember how great it is. Too bad I don't live by a hub. More EWR flights, please!"
Pros: "JetBlue employees were friendly"
Cons: "Both flights were delayed with no notification to me I volunteered to check my bag at the gate and JetBlue lost it and hasn't refunded me Screaming children"
Cons: "Flight delayed 2 hours"
Pros: "It got me where I wanted to go."
Cons: "The flight was 2 hours late, very inconvenient to me and my family"
Pros: "Wonderful pilot"
Cons: "Delayed flight when we where leave BWI"
Pros: "Efficientcy, gracious, helpful dealing with luggage"
Cons: "Nothing much."
Pros: "Early boarding for Extra Space ticket holders. Leg room. Quiet/ under control passengers."
Cons: "food service was a bit slower this time."
Pros: "Ease of Boarding. Free Wi-Fi. Reasonable Seats."
Cons: "No Complaints here."
Pros: "I like the plane, the confirt snd it was a good flight even daparting more than two hours late, was was explained by the crew."
Cons: "As it was a domestic flight I think tha should have a beter service on board."
Pros: "The crew was great and friendly."
Cons: "Delayed flight, not too bad. But the screaming children and too tired parents to do anything was frustrating. The seats where uncomfortable and dirty, the screen to watch movies was hard to see. Wifi barely worked and was super slow."
Pros: "The movie"
Cons: "Boarding prosses and rude flight attendants tot flight are always late"
Pros: "Friendly, responsive crew"
Cons: "DirecTV was broken"
Pros: "Free upgrade to exit row with two empty seats next to me."
Cons: "Delayed 30 minutes"
Pros: "Still not on Boston:0/"
Pros: "They are the best in the business"
Pros: "JetBlue is always my airline of choice. Everyone is professional and friendly. Departure gate was changed 3 times and flight was delayed almost an hour. Staff was right on top of things at all times. Announcements were clear and accurate. Updates were frequent and informative."
Cons: "I usually pay to check my carry on size bag, I'm too short and the bag is too heavy to lift into the overhead bin. Oftentimes I have 3 carry on items so checking the bag is necessary. What I don't like is at the gate the agents ask for volunteers to have their carry on bag checked for FREE due to limited overhead space. If there was no fee to check bags, perhaps there wouldn't be so many people bringing their bags into the cabin, leaving overhead bins free for smaller carry on items and less congestion in the aisles."
Pros: "Fine flight."
Cons: "1:45 delay"
Pros: "The flight crew made me at home especially Nick he was just amazing!!"
Cons: "My checked-in suitcase did not arrive in Tel-Aviv. The flight attendant talking too much on the announcement system, yet the most important thing- announcing correct time at destination (Boston) was erroneous (5 minutes off)."
Pros: "Can't select the item and hence I can't change channel."
Cons: "Screen control was placed atop seat arm which is very easily worn out and accidentally triggered."
Pros: "The departure was on time and loved the space between chairs!!!"
Cons: "Didn't have all the channels that were offered."
Pros: "Flight delayed. It was a worry to know if we would make our connections."
Cons: "seat and leg room adequate"
Pros: "See notes from last entry"
Pros: "Our flight was delayed to Boston but he was able to push us ahead so we didn't miss our connection to Iceland. It all worked out because of him being quick thanks"
Pros: "Excellence in value as I have come to be used to with JetBlue."
Pros: "Lots of leg room. Good snack and drink options. Flight was on time. Everything worked from wifi to TV."
Pros: "Very clean and safe. Practicing social distancing. Provided hand sanitizer wipes and snacks in a bag"
Cons: "When disembarking the plane there should have been more organization for social distancing. There shouldn’t be people standing over your trying to hurry and get off the plane. Everyone should stay seated until it’s time for your row to get off. None of the flight staff made people do this"
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Pros: "Baggage handlers extremely fast"
Pros: "Crew Entertainment"
Cons: "Complement snacks"
Cons: "Nothing. Perfect flight."
Pros: "Crew did the best they could keeping us aware of the extensive delays flying in to LaGuardia. The captain made himself available to answer questions from passengers at the gate early on and I thought that was a great gesture."
Cons: "Nothing could have been better. Any issues with the flight were delays beyond the crew's control."
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Pros: "Flight to Atlanta was good going to watch a movie. Missed our connecting flight in Atlanta due to sitting on the tarmac for 25 minutes"
Cons: "Do not put your connecting flights one terminal miles away from the other terminal"
Cons: "We had problem with the airplane brake but the crew made the transition to the other plane so smooth. Amazing job to this delta crew."
Pros: "Very friendly and professional."
Cons: "Better options in economy for food"
Cons: "Too many flight delays and gate changes"
Pros: "The Crew"
Cons: "No AC..."
Pros: "The crew was light spirited. Took the angst out of the long stressful wait"
Cons: "Punctuality. Flight was 2 hours late"
Cons: "Check your planes thoroughly before placing passengers on it. The pressurized cabin almost killed us!!"
Pros: "Lift off and landing was excellent"
Pros: "Crew was good seat comfortable"
Cons: "Better snacks"
Pros: "The crew and the boarding were good"
Cons: "No food. Just unhealthy snacks"
Cons: "Boarding is as usual chaotic"
Pros: "New plane with knight entertainment screens at all seats!"
Cons: "Delayed, bit crew was friendly and efficient!"
Pros: "The plane was really cool. Some more advanced technologies than other Airline companies. Crew was good too."
Cons: "Issue happened with my landing. Didn't make it in time to next gate. Delta did everything they could to blame me, insulted me on The phone and definitely provided the worst customer service"
Pros: "The flight was on time and the crew was extremely friendly"
Cons: "Early morning flights .. the People are not aware and awake"
Cons: "Flight was changed. Missed an important event"
Cons: "Planned my trip for my birthday/10 year anniversary. The first leg of the trip, flying from ft Lauderdale to atlanta was ok except for the pilot having to circle around bc he was too close to the airplane in front to land. This made us supposedly late to our connecting flight which by the way was not supposed to leave before 8:10. My husband and I arrived at the gate about 10 minutes before only to be told that the door was locked. Needless to say, we weren't the only ones. When we got up to the desk, the attendant was extremely rude. I was having a conversation with my husband about a dog that had just passed us . She immediately made her way into the conversation asking me what i was saying. I told her I was talking to my husband about the dog and under her breath said : " I'm sure you were." I then told her that i was more than sure about what I was talking about. We get booked on another flight and my seat was the only one without a working monitor. We asked the suitardess to see o If there was anything that could be done They tried to reset it to no avail. Since we didn't say anything else, it was forgotten about. My husband shared his screen with me so that I wasn't totally bored on the flight. Not the way I wanted to start off my birthday but I'm glad that nightmare is over Delta really needs to retrain their employees on customer service bc it leaves a lot to be desired!"
Pros: "What I USED to like was the no hassle, no problems getting the tickets right through landing on the tarmac."
Cons: "I had a family emergency and because I had used a mileage ticket (as opposed to a paid ticket) I was told that I needed to give them 72 hours notice. I tried to explain that I had no control over the situation. It fell on deaf ears. I was so upset and frustrated that I could barely speak. My miles are now lost as the entire round trip ticket was cancelled and I have no way to regain all those miles that I wasted. It was the first time Delta did not come through for me and I must say, it's left a very bitter taste in my mouth. I couldn't believe that there isn't some provision (there is if I had paid for my ticket) and have lost all those miles that I use to fly Delta. So much for customer service."
Pros: "Super smooth takeoff and landing. Great plane, more legroom than other airlines."
Cons: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"
Pros: "It was smooth sailing all the way"
Cons: "The people sitting next to me thinking my space was his space too"
Pros: "Friendly staff. Very accommodating."
Cons: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Pros: "My aisle seat on the first flight"
Cons: "No entertainment"
Pros: "i was able to use wifi during the flight which made the time pass by fast."
Cons: "i asked one of the ladies if they had blankets since the plane was freezing she told me no but everyone in first class recived a blanket whether they used it or not. i guess the people in zone 2 and zone 3 dont matter. the seats are the worst! they dont even sit at a 90 degree angle your more like sitting forward."
Cons: "Horrible customer service coming and going. Horrible service on the plane and mostly, some of the rudest people I have ever had to deal with. Delta should take lessons from SWA. By the way, this isn't the only bad experience I've had. Flown Delta 4 times over last six months and almost the same."
Cons: "Was required to gate check my luggage through to baggage claim."
Cons: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Cons: "Our flight was delayed by an hour, which didn't really affect me, as Detroit was final stop. However, there were a large amount of people on the flight with connecting flights coming into Detroit. I am POSITIVE that several of those people missed their connecting flights as the flight attendants and crew did not allow for them to leave the plane first. As people seem to be so self-centered anymore, the attendants should have announced that people were not to leave until all passengers with connecting flights had left the plane. Very sad that people can't use common courtesy all by themselves, but as they can't, it should have been enforced by the team on the plane."
Pros: "The Delta cookies that were offered as a snack"
Cons: "I don't understand why there's always a lack of space when the flight is full. Were the aircrafts not designed to accommodate a full flight's worth of luggage? anf then when I went to go to my seat, the air stewardess told me to progress down the aisle so someone that they knew could pass through, causing a delay in me getting to my seat as well as losing my overhead luggage space as someone else passing utilized it instead. Now I am in my seat with both my carry on and personal item stowed below. So was I comfortable ? No. Was I upset and annoyed, on top of being tired? Yes. They need a better system."
Pros: "The flight itself was fairly quick."
Cons: "We were late by 4hours and they kept changing the times. I wish they would have set it to one time like the other airlines. The seating is uncomfortable and there was no entertainment."
Pros: "Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged."
Pros: "Plenty of give on seat belt, just enough leg room for my 6' frame. No one was seated in the middle seat!"
Cons: "I was on the way to the airport when I was notified of the 1st delay. I am sure Delta knew there were issues already and should have let me know earlier in the day. The delays kept increasing. We were offered snacks at the gate. That is it. No free drinks on the plane, no free premium movies. Very bad customer service. More explanations were needed as to the cause of the delay."
Pros: "Flight was smooth and uneventful, comfort plus seat was comfy and sky priority lines were nice perk."
Cons: "No food / no entertainment at all. Not that I cared. Ran out of overhead compartment space fast."
Cons: "I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good"
Cons: "No in flight entertainment"
Pros: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Cons: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Cons: "Everything was ok"
Pros: "Smooth ride. Friendly flight crew"
Cons: "My tv monitor wasn't working. And they brought out cups of water with cookies like 30 minutes before we landed."
Pros: "on time and organized"
Cons: "food wouldn't be enough even for a two year old"
Pros: "on board crew was excellent. Seats and leg room made the trip exceptionally comfortable"
Cons: "Didn't like that I could not get my boarding ticket on line and instead had to get to the airport earlier in order to print it at the kiosk. The person at the boarding gate was not friendly but did do his job efficiently"
Pros: "All over it was excellent..."
Pros: "Friendly crew,boarding is fast and easy."
Cons: "Coming back was good ,but going was a mess"
Pros: "Great crew."
Cons: "I would like the formal return of beverages and snacks. I understand the lack thereof is due to the virus. I think the airlines are doing a good job of staying within safety recommendations."
Cons: "Serve cofee"
Cons: "The connection in Miami didn’t happen - the flights crew on the ORLANDO yo to Miami flight were rude and unhelpful - the plane sat in the tarmac waiting for a gate so flight arrived 15 minutes before planned departure - we inquired as to whether the plane would be held - response- despite having internet access was “ I don’t know “ you’ll have to check with gate agent - oh and by the way the flight attendant was virtually laying on the front seats - she as grossly obese and was so large as he walked the aisles she would hit passengers every time she turned around - we ran to the gate arriving 8 minutes before departure - gate was shut two gate agents were reading social media posts on their phones - we inquired about the flight - the gate agent said “ you missed the flight “ and then sat down and continued on her phone - the other one at least looked up and told us where to them go for assistance - eventually we were assisted and offferd 1 to wait u til the next day to go or to go through London - we took the London option. 1. I was informed by anAA employee they the connection is frequently missed due to similar problems. 2. Flight attendants and gate agents will bankrupt the airline with their horrible attitude. - they should be fired."
Cons: "The food was pretty terrible, especially the egg breakfast."
Pros: "Easy boarding"
Cons: "Not as friendly as I hoped"
Pros: "The crew was great!"
Cons: "American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly."
Pros: "Seat was good."
Cons: "Paid extra for free booze, but they didn’t serve booze, except to first class of course. Saying the flight was so quick, they weren’t even getting it out."
Pros: "The crew was extremely friendly"
Cons: "Boarding time. It took forever"
Pros: "The aircraft, the entertaining"
Cons: "Food service"
Pros: "Customer service"
Cons: "My prepaid seat was not taken in consideration."
Pros: "The plane was nice and clean. Boarding went well and staff nice on boarding. Service was smooth though food not great but then it is airplane food. The morning continental food was nicely packaged and good."
Cons: "The plane boarded and left gate a little late but had a maintenance issue with one of its doors so plane had to return to gate. We finally got off the ground almost three hours late but staff tried to be as helpful as possible though they didn’t know much. It was good the passengers seemed fairly patient and accepting. The horror was at the airport in Venice where it took over two hours in very long line just to get through passport check."
Pros: "Fast reliable two thumbs up!!!"
Pros: "The flight was too short for food or drink"
Pros: "Plane on time plane in reasonable condition"
Cons: "American airlines keep increasing their greediness by charging for everything, provide fewer benefits to frequent flyers and have poor customer service They acting like United as if they are a monopoly that can charge what they want and treat customers like they feel like Hoping for small airlines that get a better service and price"
Cons: "There was a 3 hour flight delay in JFK but to be honest there is a lot to do in the airport and Nice bars and shops next to the gate so I was occupied. Annoying for family picking me up in Scotland however."
Pros: "The crew was very kind and we had a safe trip in general"
Cons: "2 hours of delay to take the airplane in Orlando and they changed the flight to Charlotte when it was planned it would go to Philadelphia but it was not a big deal to me."
Pros: "Readiness for take off was well organized and quick"
Pros: "The options for entertainment were great."
Cons: "The space and seats were uncomfortable. I received errors when trying to access gogoinflight on my tablet, even when I had the most updated app. Therefore I was unable to use the app during my flight to Philadelphia. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane. So we waited in the plane for the whole hour and half while a maintenance issue was being resolved. The delay almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport kiosks, service desks, and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive."
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Pros: "The service AA provides is very constant in time and that is good"
Cons: "Chairs could have more comfort"
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Cons: "food was cold and the soda I had had no gas."
Cons: "Plane was very warm upon boarding due to issues with auxiliary cooling but informed it would change as engines turned on . I sat in row 20 and it was very cold during flight. Flight attendant inquired about comfort. It improved for about 10 minutes and returned to cold state . Noticed that one attendant put on some kind of jacket due to coldness . Nearby passengers retrieved blankets from their carry on baggage. Glad I had at least a light jacket to throw over me and that my legs were partially covered. Guess it's better to be too cool than too hot. Otherwise. It was s great flight ."
Pros: "I landed"
Cons: "Flight was changed which left me with five minutes to get off one plane and onto another. I got to my first gate early and attempted to ask the person there about the timing. She walked away without looking at. On her way down the hall says it will be open in an hour. An hour later I go to the gate. A woman is there and finishing up with another customer. When it was my turn, she said she was closed, yet she helped the joy behind me for over an hour. I know this because I got In the generic questions line and stood there for an hour watching the woman who was "closed" help this guy. When I was FINALLY able to talk to someone, the only thing he told me was to walk fast. That was well worth the 2 hour wait. I will never fly with American again."
Pros: "That I finally arrived and got off the plane"
Cons: "The flight was delayed for three hours, we landed and sat in the plane for another hour to wait for a gate to open up. After apparently being hbaged three times. Terrible experience"
Cons: "Then take different fly from Florida to NC then waiting another fly at 5:45 pm to Dallas at 8:45pm. My fly should be 1:30 to Dallas 4:30pm non stop, that day we have appointments 8Pm. End up we back to Dallas 9Pm is bad. If we waiting for fly from 8Pm delay we may be home or be home at midnight time that is very bad."
Pros: "Check in was done on my phone, boarding passes there too. Very convenient. On time, smooth takeoff and landing."
Cons: "Did not use entertainment. Asked for a cup of hot tea and got a cup of of coffee with a tea bag in it. Must have been because it was such an early morning flight! Didn't get biscuiit either! When I gave full cup to attendant collecting them and told her what was in the cup she never said a word or offered fresh cup."
Cons: "There was an hour delay and this was a very noisy flight and way too much movement. People constantly getting up and down to talk with their friend or family members."
Cons: "Flight was nearly an hour late because co-pilot was late. Totally unprofessional."
Cons: "Horrible customer service"
Pros: "The crew was super sweet"
Cons: "There were a crazy amount of delays to deal with."
Pros: "That it reassured me that American is one of the worst airlines"
Cons: "Flight was cancelled due to the fact that it was an old plane that had problems with the engine. All the passengers were on the plane while they were trying to fix the problem. Then all 250+ passengers had to go to the worst ticket agents ever to try to get new flights. Terrible. Awful. The worst."
Pros: "Everything other than the entertainment system was fine. Boarding process was very smooth!"
Cons: "The entertainment system -- touch screen interface through which you can usually listen to music, watch tv shows and movies -- was down for the entire flight. Not fun."
Cons: "I did not get to go on my trip because I was told that I couldn't travel outside of country on a one-way ticket and when I call the airline customer service number they were not helpful either. I lost my money and flight, they wouldn't even let suspend the ticket for later used. Worst experience ever"
Pros: "Ticket price is reasonable when I bought it 6 weeks before my trip."
Cons: "No entertainment. Plane is old and crowded. Boarding was very late. The rest was just ok."
Cons: "The flight was delayed twice which caused me to miss my connection flight to kingston and i was not given hotel accodation because the hotels affiliated with American Airlines were filled"
Cons: "I didn't like the fact that if you're cold on the flight unless you're flying first class, you're subject to freeze the entire ride to your next destination. I was told " we only have blankets for 1st class boarding only". So my economy class is not expensive enough to be comfortable and warm on our trips as we'll. I think its very ridiculous, and immature that because I fly a different class of flight im subject to be very uncomfortable the rest of my flight. Someone should do something about this prejudice rule against flyers."
Cons: "I have to many delays. And luggage missing"
Cons: "The lack of communication, I received an email about my flight changing at 9am but I did not see it because I was at the airport. No one at the gate said anything to us until we started going to the counter. I was switched to a standby flight which the employee thought it was more important to get an employees husband on and offered me a seat for $1,300 in first class if I wanted to get on "that bad" or another flight 3 1/2 hours later that would not qualify me for a lunch ticket. That 1:40 flight was delayed and we stayed sitting in the plane waiting for permission to leave at 2:56pm. I was to be in NY at 3pm to meet my family on other flights but I got there at 6:30pm while they waited for hours!!! Communication is very important, I know that incidents happen, but this was ridiculous! The flight attendants even ran out of free pretzel snacks and offered items for purchase. Will not forget this experience for a while."
Pros: "STAFF WAS VERY WELCOMING"
Pros: "The crew was very nice"
Cons: "Flight delayed, service was bad. Seating tight."
Cons: "Hi - My flight from Orlando to Charlotte was delayed due to mechanical issues. This caused me to miss my connecting flight from Charlotte to Seattle. I was supposed to get home to Seattle by 5:45pm but I actually made it home at 12 midnight. There was no flight entertainment for a cross country flight! The only option was to stream via my personally device. This would have been fine if there were outlets to charge personal devices at each set! The crew at the ticketing counter was VERY rude. The lady who finally helped me was nice. that was after standing in several lines!"
Pros: "Absolutely nothing"
Cons: "The service is horrible overall horrible, will never travel with American Airlines"
Pros: "No issues with the crew, flight."
Cons: "The seating is small and crapped. Very crapped."
Pros: "Average flight nothing exceptional or poor."
Cons: "Orlando airport and security checkin was horrific. The most disorganized I've ever experienced. Horrific!!!"
Cons: "The mechanical delay in my first flight left me very short time to run through the airport to barely make the second flight. I wish there was a way to have the airlines ready to transport people the long distances when they know they're inbound flight is late"
Pros: "Flight left on time. Crew was friendly. Pilot was nice."
Cons: "My bag did not make it to my destination and was sent to another airport."
Cons: "Pecan Chicken was cold!"
Cons: "Just wish they had electricity to charge gadgets on the flight (even Megabus has that these days!)"
Pros: "economy plus legroom."
Cons: "actual reclining seats, edible food, broader movie selection and newer films.,"
Pros: "Food and entertainment"
Cons: "Flight was delayed due to weather"
Pros: "Nice Flight Actual flight was smooth for the most part. We saved time and arrived at Narita 45 minutes early."
Cons: "The food was awfull!! To put it mildly, every meal was simply low standards and tasteless."
Pros: "Vagi food stinks HeadPhone plug good for 1 ear Seats are too crowded"
Cons: "I had ear ache probably caused by the pressure"
Pros: "The soda"
Cons: "Crazy lady sat next to me complaining about noise"
Pros: "delay after delay, then NO crew to guide us into the terminal?!?! we're getting married tomorrow so this is quite upsetting..."
Cons: "disrespectful of my time"
Pros: "On time"
Pros: "Mechanical, then radio, then pilot issues, then crew, then rescheduling and canceling flights."
Cons: "Pretty much nothing great about this airlines besides the fact that it makes other airlines look good in comparison to itself. I now fully appreciate Asian and middle eastern airlines which not only provide good service but actually do the one thing you pay for, get you to your arrival spot. I'd rather eat a box of tacks than fly with United again."
Pros: "Everything about the flight and process was very efficient and very comfortable. The flight attendants and crew are always so friendly on United flights! My favorite airline!"
Cons: "It nwas a very good trip excelent Paula Montero"
Pros: "The crew was too nice and it was really comfortable trip"
Cons: "Poor leg room and elbow room. No drink service just water, unless you were in First Class. I thought I was flying United? Unfortunately the voice of the flight attendant blared through the speakers and she said that there was nothing she could do."
Pros: "The plane was on time, the boarding process was fast, and the flight crew was friendly. Since the boarding took place at 5:30am the security line was short, there was a lot of space to wait, and people usually miss the early flights so we had empty seats and a lot of room on the plane."
Cons: "The flight was very cold to the point where several people were asking for a blanket but the crew did not, or could not, provide one and I was even willing to pay. Also since it was a 6am flight they only offered water cups and I would have appreciated maybe juice or coffee since it was almost 2.5hours flying and early."
Pros: "I liked that the crew were very helpful, they assisted me to my seat and showed me where to put my bags, It was my first time flying in such a big plane."
Cons: "I didnt like the lack of leg room, I am a fairly tall person at 6 feet 4 inches tall. I didnt think there would have been a difference between economy and economy plus, but economy has barely any leg room and the seats in front of you still recline their seats while you struggle to get seated comfortable."
Pros: "I liked that everything was on time and there was no hold ups"
Cons: "Food ...... Did not purchase so can't say anything about it but no one minded if we brought our own. No problems"
Pros: "The crew very pleasant in the plane! Besides the personal before boarding the plane!"
Cons: "I didn't like the Snack (food), the entertainment...I was traveling with my 5 year old son & I ask the personal before boarding if I board after group 1&2 since I was group 4 he said no, he should've let me since I was with a toddler & I didn't mentioned my seats was on roll 11 not the middle or the back of the plane!Like seriously!!!!!"
Pros: "Fast flight"
Cons: "The rain slowed the flight for 30. Minutes no way to contact spouse"
Pros: "Very clean and friendly"
Cons: "Seats are too narrow in economy. Check in staff were very slow and at the gate same process repeated. Very relaxed staff :-)"
Pros: "Short flight, polite crew members."
Cons: "Uncomfortable seats, little leg room"
Pros: "No complains everything els was good would fly again"
Cons: "The seat part is my only concern had a Lil neck pain after I woke up from trying to hold my head in the seat and catch a Lil nap over all good flight"
Cons: "Forced to check carry on when they had plenty of overhead space on board"
Cons: "Weelchair service is bad"
Pros: "The flight attendant gave me the whole can of bloody mary mix tomato juice. The captain got a wheelchair to come for me. Flight price was good! Skycaps were great!!"
Cons: "I am disabled so its hard enough dealing with small bathrooms, but to then find FILTHY TOILETS! Both toilets/bathrooms in economy were disgusting! There was pee or poop or menstrual blood on one of the toilet seats and just pee all over the other seat. I went into one toilet and came back out to go to the other one. I told the flight attendant and he just shrugged his shoulders and went back to eating his bagel. I had to clean off the seat! Peanut mix is not enough each passenger should get 2 packages. The flight attendants were not careful when steering that drink server thing and hit several people with it moving down the aisle. My wheelchair was not there when we landed and i had to wait for it. The seats in the back of the plane seem like the cushion is high in the back so you feel like you're almost standing! Not enough room between video screen and my face. Shouldnt have to pay for entertainment."
Pros: "I liked the selection of food and drink items"
Cons: "I had seat 22f I think the next time I fly, since I haven't for awhile I will upgrade to something with more leg room because I am 6' tall and had a large person sitting next to me so I was a little bit cramped for space"
Cons: "Getting home late after an already long travel day."
Pros: "I liked Salt like city, Provi, Sundance, Park city"
Cons: "but the united service is terrible, they cancelled my first flight an nobody offer a solution, i only can get ther because I called to the United call center on time... They move me to Delta, so much better"
Pros: "Customer service was amazing, I really enjoyed my journey traveling with United."
Pros: "The price"
Cons: "I was unable to board because I didn't see the boarding time. This should be available even if it is just an estimated time. This way if I am running late I know what time I have to be there."
Pros: "It was a nice plane, comfortable,the crew was friendly"
Cons: "Crew was late die to traffic which delayed or trip by almost an hour. They should leave 2 hours early like we passengers do."
Pros: "The safety videoing ."
Cons: "I'm handicapped and use a wheelchair as my main mode of travel then a walking stick for short runs. I didn't see even a basic attempt with assistance from ground crew helping my wife break down or assemble my chair. After door shuts plenty of empty seats in the economy plus and some in first, when I asked the attendant they were real quick to whip out the iPad charges to upgrade. Those seats went empty I stayed cramped. Kayak didn't show a box to check if you are disabled and need special seating or cart transport at airport."
Pros: "Very kind employees, was able to get last minute tickets at a reasonable price, entertainment on the first flight"
Pros: "The crew was pleasant and they came by a lot to give you water for the most part"
Cons: "The seat didn't recline in my row so was uncomfortable... Besides that no real complaints. Just average."
Pros: "Smooth, fast, nice crew."
Pros: "The wifi, TV, timeliness of flights, staff."
Cons: "Seat size. Snacks both ways! I need like s snack option "peanuts or granola""
Pros: "Flight crew was good"
Pros: "New plane. Flight attendants were super friendly."
Cons: "No complaints"
Cons: "For starters...um ranch pretzel snacks? Weirdest snack ever and so tiny it was ridiculous. It took about an hour after take off to get the snack, and almost another full hour to get the drink. Too slow!! The seats are very cramped compared to jet blue. I paid a lot of money for direct TV thinking I could start a movie from the start. You can't, and there wasn't a thing on TV that I wanted to watch. On other flights for the same amount of money you can buy a premium current movie. Or you can fly JetBlue and get the TV free. One of the flight attendants, bless him, was mentally challenged, and I mean literally. He was sweet and it's nice he has a job, but he didn't know what I was talking about when I asked him if I was on a flight that had an onboard library of movies once you connected to the airplane wifi. It was frustrating trying to talk to him. I had onboard a purse to stow under my seat, and another purse, that was brand new that I needed to stow overhead. I asked another flight attendant to help me stow it overhead where it wouldn't get crushed. She showed me a spot where it was pretty much getting crushed. Since it was new, it would have been really nice if she put it in the nice closet that is usually up front on planes. I've been flying my whole life and once or twice I've been accommodated with the nice closet. That's all folks!"
Pros: "Visiting the country for a two hour flight you could have offered free wifi"
Pros: "Getting back on board and continue will my flight."
Cons: "Waiting hours to reboard."
Pros: "Friendly service from flight crew."
Cons: "Didn't like being seated away from my cousin, or the excessive delays during my layover. I definitely didn't like the cleanliness of the planes or the airport facilities. Alot of things were lacking in comparison to my to Miami."
Pros: "The new inflight entertainment worked great. Lots of great options"
Cons: "Paid extra for exit row seats. The plane was late so i miised the flight. Didnt gwt an exit row or a redund"
Pros: "Delay after delay. Had four separate ones in two legs, caused missed flights with no compensation. And none were weather related, all united scheduling and mechanical problems."
Pros: "Preposterous. Gate changes. Delays. Lies"
Pros: "Space for knees seemed to be more than usual. Attendants were friendly and responsive."
Cons: "Crying kids. Free entertainment was limited."
Cons: "My entire trip was great thank you for your service"
Pros: "It was best crew very nice fly."
Airlines flying from Florida to Anguilla have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights