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— Caribbean
Nov 3 — Nov 101
Round-trip
1 adult
Economy
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Thu 11/3
Thu 11/10
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Top 5 airlines serving from Florida to Caribbean
Scores according to KAYAK customer reviews8.1
JetBlueOverall score based on 20465 reviews
8.2Boarding
8.2Comfort
8.5Crew
7.9Entertainment
7.7Food
Pros: "Extra leg room"
Cons: "A business class"
Pros: "Fine flight, nice Attendants (albeit a bit unresponsive)"
Cons: "My internet and television did not work. It’s really the main reason I fly with JetBlue for the internet in television s my screen was even fuzzy, and the movies didn’t work at all. My previous flight had the same issue and we were promised a voucher. I’d like the same for this flight please."
Pros: "The crew was great and professional."
Cons: "No complaints. Everything was perfect from the boarding process to disembarking."
Pros: "The crew was very nice on all four flights: ATL-FLL-CUN and CUN-FLL-ATL"
Cons: "I did not like the boarding in CUN returning to FLL The boarding was delayed because of the security pat-down at the gate. The video got cut-off mid-flight and was never properly restored."
Pros: "Efficient"
Cons: "Nothing"
Pros: "Tv control broken with wires coming out of the arm rest in all seats of the same row."
Cons: "Not taking over 5 hours to get to my destination."
Pros: "yes is beautiful"
Cons: "excellent"
Pros: "Free Wifi is great, the plane hugged the coast so it worked for most of the flight. The snacks are decent albeit limited."
Cons: "The baggage check-in system was completely down for over an hour. They didn't communicate to the throngs of people and by luck the system slowly came back up with just enough time to clear security and board."
Pros: "Comfortable plane. Great staff!!"
Pros: "nothing"
Cons: "3 hours late 2 returns to terminal and change of plane and gate"
Pros: "the carry-on luggages were checked-in free at boarding to avoid chaos of the over-head bins space shortage"
Pros: "Seats were comfortable and roomy"
Cons: "Tv could have worked better"
Pros: "Leaving on time, the flight attendants were nice and the seats on the plane were spacious."
Pros: "Great flight and experience!"
Pros: "Crew was nice, very comfortable flight."
Pros: "Loved the movie and tv show selections available"
Cons: "Direct TV did not work for me. Really wanted to watch the AFC championship football game but I couldnt because direct tv wasnt working."
Cons: "Great flight"
Pros: "Service and mannerism of the crew"
Cons: "There is not much"
Pros: "The quality of the JetBlue team was the best I have experienced in years on ANY airline, domestic or international!"
Cons: "Nothing, it could not have gone better."
Pros: "I boarded fast"
Cons: "flight attendant was moddy"
Pros: "I love the Jet Blue Flight Attendants. Their so kind and helpful. They always have a smile on their face."
Cons: "Nothing - Too Short - Wanted to stay longer"
Pros: "JetBlue is just more comfortable. More room for every passenger."
Pros: "The courtesy of the staff members from jet blue"
Pros: "Efficient polite crew"
Pros: "Boarding was smooth, on time and efficient. The crew was friendly and they moved quickly in the cabin so not to disturb people sleeping on such an early flight."
Pros: "The flight was great on time and pleasant staff"
Cons: "Nothing great"
Pros: "We left on time."
Cons: "The entreteiment is poor."
Pros: "Short inexpensive flight, and the TVs worked this time so that was a good pass time"
Pros: "Friendly crew & pilot!"
Pros: "Same as above"
Cons: "The second half of the flight the TVs didn’t work till halfway through the flight."
Pros: "delay, delay,..... never got the on time"
Cons: "I got a kind late notice about flight delayed when already was on my way to airport in a cab So we wait 4 hours at airport very disappointed"
Pros: "Thoroughly enjoyed access to television. Comfortable seating."
Pros: "Smooth flight, friendly staff"
Pros: "Joseph, the agent at the desk at FLL"
Cons: "I missed my original flight despite being at the airport. The agent I spoke to at my original airport (PBI) was awful."
Pros: "On time take off, nice flight attendants, on time arrival."
Cons: "The entertainment system stopped working about 10 minutes before take off and never came back up."
Cons: "My flight was cancelled."
Cons: "they didn't have rear plane deboarding, overhead bins are always full with people bringing on 3 and 4 bags."
Pros: "Everything good"
Cons: "Excelente"
Pros: "The service"
Cons: "N/A"
Pros: "TV and plenty of space"
Cons: "Charge for baggage"
Pros: "The crew was really awesome"
Cons: "Nothing"
Pros: "Crew was nice."
Cons: "Plane was very old and gross. It really was making horrible noises when taking off and during times of the flight. It felt like it was going to rattle apart. *not jet blues fault but lady behind me kept pulling on my seat and I wanted to yell at her but she was old.."
Cons: "My flight got cancelled due to a hurricane, ok... that's fair. But my flight was rebooked for 9 days later (I couldn't afford to be away from home for 9 more days), no hotel accommodations were given and no refund was given. I had to book another way home with a different airline that could get my home on a reasonable date."
Pros: "The crew was fantastic as usual. I love having my own screen to watch."
Cons: "Flight was delayed a little bit but having a ton of places to plug in iPad was great."
Pros: "Was ok. Always on time. The air hostesses going to FLL gave good service"
Cons: "On the flight back 875 the three air hostesses had little customer service. The manner the spoke to people were distasteful."
Pros: "Flight attendants were great! There was sufficient room in the compartment above me to place my carry on."
Cons: "I didn't like that the flight was delayed 2 hours and there were several gate changes."
Pros: "The flight was smooth"
Cons: "Flight delayed for 1 and 30 minutes,rookie tow truck driver took him 20 min to dispatch aircraft,Pilots started the engines at the gate to make sure they start making money do to flight plan delayed and mechanical trouble shooting"
Pros: "Comfortable seats, easy boarding."
Cons: "Food service seemed to take a while to get started"
Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Pros: "Timeliness"
Cons: "Seating"
Pros: "The crew was not overly friendly"
Cons: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
Pros: "Yes"
Cons: "Snacks"
Pros: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Cons: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"
Pros: "Delta service is always great!"
Cons: "Seats did not match seat map"
Pros: "Great service"
Pros: "The flight timings and the arrival time"
Pros: "Accurate arrival time"
Pros: "Zero turbulence"
Cons: "Nothing"
Pros: "none"
Cons: "ground staff was rude when I asked for clarification because the descripency between app in formation and unclear voice announcements."
Pros: "On time"
Cons: "Nothing"
Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Pros: "Left on time and arrived early!"
Cons: "I was unable to upgrade my seat selection. Snack selections were limited regarding choices and variety."
Pros: "Flight itself was fine. Captain was very communicative about rough air. 757-300's are amazingling noisy; recommend headphones for a relaxing flight."
Cons: "Could not login to Delta app at MCO to show boarding pass. Had to return to a kiosk to print paper passes. Very aggravating but lesson learned to always have a paper backup. Boarding was disorganized and not by priority. Gate agents allowed passengers bull rush the gate and allowed line cuts. They lost control."
Pros: "Cincinnati airport was clean and efficient"
Cons: "MCO airport gate was a mess and did not have easy access to charge phones."
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Pros: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Cons: "It was very hot and did not cool down"
Pros: "Getting off the plane"
Cons: "Boarding was a mess Seats had no leg room Flight attended was a jerk"
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Pros: "that we got to our destination"
Cons: "the bathrooms were gross"
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Pros: "flight was on time..arrived early..friendly staff.."
Cons: "Late"
Pros: "Safely made it from Florida to LAX on time with no incidents"
Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"
Pros: "The airline itself did a good job."
Cons: "The Orlando terminal in Florida is the worst I have experienced. It's chaotic, the employees are extremely rude, there are no good restaurants, or stores, TSA is the worst at this airport. Avoid Orlando at all cost."
Pros: "Flight was good."
Cons: "we had a l long wait getting to the gate. Once we are the gate the delta staff had a hard time getting a wheelchair victim on the plane."
Pros: "Friendly crew with the usual high quality Delta product..."
Cons: "Premium passenger's should be boarded before families with children! Especially in Orlando where half the plane is children!"
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "Love the hospitality and the staffs kindness"
Pros: "Service was quick"
Cons: "Flight attendants acted as though we were imposing. The service was quick though. If they had smiled at the passengers any, I would have given them 5 stars"
Cons: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
Pros: "Entertainment is very good"
Cons: "Send my carry on bag, outside."
Cons: "The flight was an older crew , seem a bit rude sometimes especially during the beverage and meal services. Not all of the flight crew was like that, but the over all feeling existed."
Pros: "boarding process was good food was okay not great not bad entertainment was good flight attendants and service excellent"
Cons: "food could have been better but arriving to destination safely is most important"
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Cons: "Small plane"
Pros: "Sitting in middle isle, just get elbowed a lot."
Cons: "Nothing"
Pros: "Arriving in 2 hrs from Orlando to laguardia!"
Cons: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Cons: "My status as elite plus was no considered to get a good seat or the chance to upgrade. The frequent flyer number from Aeromexico was not passed correctly to Delta aystem and it caused all these issues"
Pros: "Nothing"
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "stewardess was exceptionally pleasant."
Pros: "nothing"
Cons: "it took 7hours due to storms"
Pros: "Love the sofa and cookies."
Cons: "The leg room was reduced to the least I've ever seen on this flight. My knees hit and I'm 5'9'."
Cons: "They tend to be very sensationalist with the people sitting on the exit road. It would be nice to have some food for the people that are vegetarian, something; just don’t ignore them and continue walking. This happened in both flights. Not even chips. Nothing."
Pros: "Everything"
Pros: "crew was excellent as ell as the counter personal"
Cons: "No space between my seat and the front when the person was reclined. Food (Vegetarian meal) was bland"
Cons: "The entertainment was quite good, but then it started repeating the same episodes that had already been played. The shows played were very good, but it would have been nice if there were more new episodes."
Pros: "The crew was attentive and friendly."
Cons: "I was quashed beside a large stranger. The seats were not wide enough."
Pros: "I had more space."
Cons: "Landing was rough"
Pros: "On time, the service"
Pros: "Very un-experienced Air hostess..They seriously need training. Also they need language training in English"
Cons: "Air hostesses can not understand English, and ATTITUDE is bad . Need massive amount of proper training"
Pros: "The crew was OK. Seat comfortable."
Cons: "Copa in general is good."
Cons: "The food is not goof"
Pros: "Time correctly"
Cons: "No comments"
Pros: "Boarding was organized, the crew and food/refreshment services were great. I prefer Copa over others because of this. Last time I traveled to South America was 6 years ago and the quality is still great."
Pros: "Excellent service, on time!!!"
Pros: "I liked 2 free checked bags. I liked that the flight was uneventful and on time."
Cons: "The staff while professional seems very busy and preoccupied. This airline has a small presense in Ft. Lauderdale and didn’t open for check in for several hours after I arrived. The kioks were not operational. My husband was flying in from Tucson on American Airlines and his flight was delayed. He was to join us on our international flight home. I tried to alert the staff well in advance that he would be arriving late but would be there in time to actually get on the flight. The staff was not helpful with this matter at all. They did nothing to accomodate these special circumstances that were beyond our control. Even finding a staff member that was available for me to talk to was a challenge. My husband’s flight arrived at the airport an hour before takeoff but nothing was done to try to get him on our flight home even though I had explained the problem 2 hours before that. As a result, he was not able to travel home with us on Copa and had to buy a ticket home on JetBlue. We will not choose Copa again."
Pros: "Different price choice"
Cons: "Was good all"
Pros: "They go the extra mile with the customers. Great staff at the mco counter."
Pros: "On time."
Cons: "Crowded in coach"
Pros: "Servicio al cliente excelente. Servicio d primera."
Pros: "La puntualidad para abordar y la llegada a mi destino, buen avión."
Cons: "No nos facilitaron audífonos, la comida no fue muy buena y no encontré espacio para mi equipaje de mano, la política de la aerolínea debería ser que el pasajero pueda subir con un equipaje de mano o una mochila, ya que suben con ambas, mas fundas de compras y ocupan todos los espacios para el equipaje de mano."
Pros: "I flew business class and the cabin crew were great. The cabin was clean, tray table and entertainment system worked as expected. Cabin crew were friendly and checked after my needs. Meal choice was broad and tasted very good. Beer selection was very limited on all my Copa flights from the US to South America and back. I love their new 737-800 aircraft."
Cons: "There wasn't much not to like but I would have to say the in-flight entertainment movies could have been better. i.e. wider selection. The entertainment screen sometimes performs a little slow."
Cons: "air condition is too strong. Caught cold because of short of blanket"
Pros: "Flight was very short(58 mins). Efficient, pleasant crew. Despite the short flight, passengers were given a snack consisting of cut fresh vegitables(carrots, cucumbers,), cheese slices, ham slices, and small bread. It was the best "snack" that I have ever received on a plane. I will fly COPA in the future without hesitation."
Pros: "Crew lovely. Thank you."
Cons: "Most uncomfortable cabin seat I’ve ever sat in. My back is now killing me."
Pros: "On time as usual, good service"
Cons: "The temperature, too cold"
Pros: "The staff was extremely helpful and pleasant. It seems like everyone spoke English and Spanish. Free drinks. A fine flight."
Cons: "Not a thing."
Pros: "excelente!!!..gracias mejor no hay!!."
Cons: "Horrible wheater"
Cons: "The connecting flight rush."
Pros: "For the most part a punctual, comfortable flight, the crew did their job well. No entertainment, small snack etc."
Cons: "They broke off one of the 4 wheels of my checked-in bag rendering it useless. I approached the luggage complaint section of Copa Airlines and they said they only fix or replace bags when they make an actual hole in the fabric, which would basically require using a sharp knife or a chainsaw. Broken wheels (mine was completely gone), handles etc don't count, in other words, they can throw around your bags like they mean nothing to them because their policy protects them, not you. I'm pretty sure Copa isn't the only airline doing this but it needs to be said regardless, it's really not fair the way they treat / abuse customers' belongings without making themselves responsible for hardly any of it."
Cons: "The airplane was very old"
Pros: "Servicio del copa club es excelente"
Cons: "Poco espacio en maletero."
Pros: "Duration of flight."
Cons: "Food"
Pros: "It was nice to be able to watch movies - but the selection of good movies was limited."
Cons: "Seats were too cramped. There were no Spanish-language movies."
Cons: "Tried to call 20 times about lost. Luggage. No one answered phone"
Pros: "Most of the Ticket/gate staff were kind"
Cons: "Flight cancelled and did not staff reticketing personnel adequately- people waited more than six hours on line m, being helped by only two agents Stupid and ridiculous"
Pros: "All"
Pros: "Viajo todas las semanas. En todo este tiempo nunca había topado con personal tan amable, simpático, alegre como el de COPA en Nueva Orleans tanto en el mostrador como en el abordaje. Les felicito!! Ojalá todas las estaciones siguieran este ejemplo."
Pros: "I really liked very single thing. i´m really very satisfied with the attention. thanks a lot"
Pros: "service and very friendly"
Cons: "in one of my Flights they change the seat That I choose without any reason."
Cons: "No wheelchair service on arrival ( asked before the flight)"
Pros: "Airline with high service quality standards and well trained crew."
Pros: "I flew executive class. The staff was very friendly and professional on the ground and on the air. seats are comfortable and there's a lot of storage space. The plane left on time and entertainment option aboard is great. What I did not like is that being seated in row 3, for four flights, I never got to eat the meal I wanted. It's seems the option always dies in row 2, just after less than half of the passengers flying executive class have ordered they meal. The rest was great and I would fly copa again!"
Pros: "I had taken a COPA flight 2 years ago and the leg room was unacceptably cramped. On this flight the coach seats were given a bit more crucial space. The plane boarding and baggage handling was as fast and pleasant as possible."
Pros: "The great service on bord at all time"
Cons: "The line we had to make at the checkin... but after that ok"
Pros: "nice new appearing lane"
Cons: "Food was fair, but at least there was a meal."
Cons: "Flight was cramped no space on airplane shoulder to shoulder with the person next to you"
Cons: "They dindt let my whole family of 4 board the plane, because we were supposed late to check in 2 hours prior to the plane leaving, the ordeal with the stuff and discussions back and forth git us exausted and we left the airport ."
Cons: "Old airplane. No entertainment options. Decaying seats"
Pros: "La atención de la tripulación"
Cons: "Lo mismo del abordaje, y no hay entretenimiento aunque solo es hora y media podrían poner una película corta"
Pros: "super easy and comfortable and quick flight!"
Pros: "The flight was on time."
Cons: "Adequate space on the shuttle to transport persons to the aircraft"
Pros: "safe and courteous"
Cons: "leaving on time"
Pros: "The food, the crew."
Cons: "The leg room is almost non existent. I'm 5'2 and was super uncomfortable."
Cons: "It was very cold, blankets would be most welcome."
Pros: "Check in process was very simple and smooth. Plus they got us on an earlier flight so we weren’t waiting around. Also nice that the waiting area was air conditioned, unlike the waiting room in POS for Tobago flight"
Cons: "Boarding process seems like a free for all, but planes load quickly so I guess it doesn’t really matter"
Pros: "The flight attendant were attentive and professional in every case. I really enjoyed the service of the crew keep it going u made an impression that will keep going."
Cons: "No complaints my way i had a great time onboard is probably because of my fellow passengers. It’s always fun regardless."
Pros: "Free ‘Caribbean Plus’ upgrade."
Pros: "Everything very smooth, employees very pleasant, very efficient arrived early the seats were comfortable, enough room to stretch, food was decent, not all airlines operate this way anymore."
Cons: "Need air freshener in the washrooms"
Pros: "I love flying Caribbean Airlines to Trinidad and Tobago"
Cons: "I like the crew service"
Pros: "Good flight on time overall good"
Cons: "Passage ways narrow causing u to be constantly bumped into if aisle seat"
Pros: "Service was excellent and made me want to fly first class! A more updated plane with TV and interactive media would be nice in comparison to American Airlines"
Cons: "No real choice of in flight entertainment"
Pros: "I love the Friendly staff at Caribbean Airlines. I always enjoy the smooth flights, take-off and on time arrivals."
Cons: "I did not like the fact that boarding from the back of the aircraft towards the front of the aircraft was meant for speedy boarding process, yet it still took FOREVER! for me to board the aircraft. That boarding process just did not work. Other than that, I LOVE CARIBBEAN AIRLINES!."
Pros: "The check in agents wére just simply amazing"
Cons: "Didnt like the sťale coffee that was seŕved in flight"
Pros: "Everything was up to the par, from service to staff."
Cons: "NA"
Pros: "I liked the ease of checking in at the airport after doing Web check in. I like that a meal is served. I like their mostly on time departure and landing at destination."
Cons: "If I have a seat in the front of the plane, I don't really like the boarding from the back practise , mainly because it makes me nervous that by the time I get on, space in the overhead compartment above or near my seat will already be taken by persons sitting in the back."
Pros: "Everything"
Cons: "Nothing"
Pros: "Great service and food Friendly staff"
Cons: "Everything"
Pros: "It was spacious and we got hot meals on both legs of our round-trip flight."
Cons: "Had to fly to a different island first. Hate this island hopping."
Pros: "quick and easy"
Cons: "nothing"
Pros: "Caribbean Airlines' inflight service is so outstanding. The flight crew is pleasant and accommodating, and the meals and service are superb. The fact that both cabins (first class and economy) get a full, hot meal makes this airline simply a cut above the rest. I've been a loyalty customer for 12 years and will continue to be!"
Pros: "Meals, easy check-in, smooth flight, pleasant staff."
Cons: "The first few pages of the website."
Pros: "NOTHING"
Cons: "How is it the plain at the gate all night n we still leave late and nobody give us any updates to why ...stwwww"
Pros: "Boarding was quick on this flight"
Pros: "Flight was on time"
Pros: "Pleasant service as usual"
Cons: "Flight was delayed"
Pros: "The local reflection was there in team. They were friendly and professional . They are knowledgeable"
Cons: "The seating can BE more international"
Pros: "the food"
Cons: "everything"
Cons: "The food/breakfast was poor. Two unaccompanied minors in front of me was loud and always fighting. Seats didnt go back no foot rest and the ear buds didnt fit ear."
Pros: "it was very short. and since that was the case it didn't matter much else thank you"
Pros: "Food was OK and price was reasonable"
Cons: "Personnel are check in was so abrupt and unprofessional and spent most of his time chatting with other staff. They were so unhelpful and unpleasant. I was not even greeted upon arriving at the counter first word out of his mouth was passport that's it. We had a long delay and crew didn't even offer us drinks in first class until we were almost ready to take off."
Cons: "The connections are poorly coordinated. I was scammed out of a bottle of the duty free liquor purchased for my use at the trinidad terminal. I will not be using this airline again."
Pros: "+ Quick boarding, no delays"
Cons: "+ Was put in middle seat even though there were entire rows unoccupied."
Pros: "Very comfortable and staff was very friendly"
Cons: "Nothing"
Pros: "The food was good and the cabin crew were wonderful."
Cons: "The delay at JFK was unexpected. The gate change was not announced. The flight itself was a disaster and the captain said nothing during the prolonged experience of turbulence."
Pros: "I like everything, no complaints, am home safe, that's all that matters."
Pros: "The crew was professional and courteous"
Cons: "Seats were cramped and uncomfortable,"
Pros: "Thank you keep up the h old work."
Pros: "Quick check in. Flight left and arrived on time. Quick luggage collection."
Cons: "Online check in was unavailable. The female Seawell check in staff member was unfriendly. The flight attendant was annoyed when I asked for an immigration form. The plane, including the seating and the passage way, is too small. Extended low flying into Piarco airport made for an unpleasant experience."
Pros: "The staff was very professional and served service with a smile."
Cons: "The food could have been alot better. My seat was very uncomfortable the entire flight."
Pros: "food"
Pros: "Overall I found this to be a good experience. The flight departed and arrived on time, which is always important to me. The flight was too short for food and entertainment."
Pros: "They were very pleasant and quite responsive."
Pros: "The smooth ride , easy accessibility and courteousy of staff"
Cons: "Had no real issue I, except this time I had to get wheel chair assistance, i had to wait in the passage unattended for a while at point of disembarkment"
Pros: "The food was excellent and the people were extremely friendly"
Pros: "I like that there was food for lunch, also the crew was checking on all passengers to see that they are comfortable with blankets, headphones and etc."
Cons: "I had to wait little too long for my luggages, this is going to Trinidad and comming back to Fort Lauderdale."
Pros: "Flight was on time and crew were very polite which means a lot to me,"
Cons: "There was not anything significant I did not like."
Pros: "We were delayed at least half an hour and there were many screaming children"
Pros: "Didn't think we would be offered a meal for a 4 hour flight but we did. Soft drinks and alcohol was free which was a big bonus. Condition of the plane and seats were good. The staff were super friendly. Overall a great service."
Pros: "The crew was very friendly, and the food was the best I've had on a plane trip."
Cons: "Latam could be better if permit that customer can change the sit at check in."
Pros: "The crew was very professional and we the customers were very happy to have this team"
Cons: "None it was a great flight"
Pros: "Crew had christmas ware on."
Cons: "Food did not taste good. Better wine."
Pros: "Foot rest in coach"
Cons: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Pros: "Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals"
Pros: "Nothing"
Cons: "Not to overbook the flight"
Pros: "The flight itself was fine. The flight attendants were friendly and solicitous. The food was good on the long haul leg of my trip. The trip itself was nice."
Cons: "It seems LATAM changed the way they charge fees in July. The ticket for my return trip included no allowance for checked bags, and that detail wasn't obvious on my reservation information. Imagine my surprise when I check-in for an international flight and I'm told I can't check any luggage because it isn't included on my ticket. I ended up paying $210 to check two bags. Also expect to pay a bit more for decent seat assignments. My default seat assignment was at the very back of the plane, right against the rear bulkhead where seats often can't recline. So, another $60 to move elsewhere."
Pros: "N/a"
Cons: "N/a"
Cons: "No food just a cookie"
Pros: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Cons: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"
Pros: "On time"
Cons: "Food"
Pros: "Very smooth flight. Good service and food though the items on the food tray were just the meal and a dessert snack. Other airlines have food trays with salad, fruit, the entree and a snack dessert. But as long as we get there safe and sound I am ok."
Cons: "Boarding process in Miami was chaotic. Started late as the crew reported late to the flight. Nobody knew what's going on until the gate agents made an announcement that the crew was reporting late. We departed almost an hour late."
Pros: "Entertainment and extra seats everywhere"
Pros: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Cons: "The pilot arrived 1.5 hours late and my bag was out on another flight, further delaying me. Terrible."
Pros: "The food was really good. You can tell they have made an effort improving this subject. The plane is a beauty, silent, smooth, but when you flight in tight seat, with a minimal reclination, it all goes to the trash. Good entertainment service, modern, but the missed a few movies they should have."
Cons: "The uncomfortable seat. It doesn't recline much, very small space between them."
Cons: "I had to pay for everything. only the water was for free. No, of course I had to pay for that on the ticket plane."
Pros: "Lam take care very well my mother . She is handicap and the wheelchair was able to used at the counter. My mother will be happy to come back ,awhile she does not to walk to much by herself."
Cons: "nothing the trip was great."
Cons: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."
Pros: "it was a very nice and pleasant trip!"
Pros: "entertainment and flight attendant"
Cons: "food"
Pros: "The crew welcomed us on board the night of December 31st. They celebrated New Year with us and created a comfortable and celebrative atmosphere. Amazing service!"
Pros: "the flight crew was so nice, and so collaborative. Im vegan and the ooption they had was vegetarian, but they figure out and got salad and fruit for me."
Cons: "my luggage arrived broken. they break the zip in order to open the luggage, (for general checking Iguess) but the zip should never have been broken"
Pros: "Comfortable seats. Good entertainment. Way better than any US airline."
Cons: "Cabin lights on for first 2 hours of an overnight (red eye) flight. No meal served as indicated on ticket, just M&Ms. Very cold cabin."
Pros: "I slept most of the flight."
Pros: "Food is good. Customer service is great."
Cons: "They didnt put movies."
Pros: "It was a new plane, the pilot waited for our bags to be put into the plane. Because we made it to the plane after they had loaded everyone. This was due to our late arrival From our Delayed connection from Washington."
Cons: "At our arrival a couple had taken our seats. The flight attendant told us to get on any other seat available. We had our family (the three of us ) spread out in the plane. I had to ask another attendant to please ask for our seats back. Finally after a while we got them back but it wasn't a Pleasant experience. They didn't have enough headphones to give everyone. My son and I had to share one headphone. The food was really bad for an international flight, Not even the wine was given without paying for it"
Pros: "Had pillows and blankets"
Cons: "TV monitor did not work They asked if I would like something to drink I asked for a Coke and they said they didn't have any on the bevrage truck twenty minutes later I received the coke"
Pros: "Entretenimiento"
Cons: "Comida, al llegar a mi ya no habían opciones."
Cons: "My flight was delayed more than 9 hours, and I do understand the fact that this happens. What I can't understand is LATAM waiting until I arrived to the airport to tell me that it was delayed (instead of calling or sending an email) and told me that it is MY FAULT for not reviewing the website. In addition, at the counter they told us that we didn't need to do a line again for dropping bags in the morning. However, when we arrived the next morning we had to do a 40 minute line. The pain was compounded by a member of the staff yelling at me for asking him to be moved to a quicker line because I could miss my flight. I've always flown on Lan (now Latam) and I've never had this bad experience before. I'm really disappointed!!"
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Cons: "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."
Pros: "I like the fact that LATAM is part of the One World alliance"
Cons: "The check-in process was chaotic and they have lost my luggage even though it was a direct flight."
Cons: "I was a little confused with the checking, due to the use of the new machines. I am not confortable using computers."
Pros: "The fact I never have to fly this airline again after today"
Cons: "Without a doubt worst flight experience I've ever had. I'm still in Miami airport after the flight was delayed 14hrs. This is the riot cene from the gate last night https://twitter.com/scrollinondubs/status/851640677595271168 airline never apologized nor explained situation. Sent cops to the gate instead to control the angry mob. Awful awful experience. Will never fly again"
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Cons: "They auto rescheduled my flight to Washington since we arrived in Miami late. They failed to emphasis that the flight that left 90 minutes later was going to a different Washington airport."
Pros: "Captain always give us information during the flight because weather condtions were rude"
Pros: "muy amables"
Cons: "tuve problemas para hacer el check in on line por problemas con el sistema y tuve que hacerlo por teléfono. No conseguí los asientos que hubiera querido. Los que están en tránsito deberían permitirles bajar del avión antes para poder llegar en hora al otro vuelo. Sugiero que la tripulación informe a los pasajeros en tránsito sobre dónde dirigirse según el vuelo siguiente"
Pros: "Everything"
Pros: "Entertainment, service, food"
Cons: "Waiting in long lines in Miami to check in, over an hour. And then they let other passengers who came late for their flight go in front of me. At that point I thought that would be the first and last time I travel Latam."
Cons: "1 hour delay....., without explanations-"
Pros: "The flight was fine, as far as being on time, more or less comfortable, etc."
Cons: "You have to pay for food. Being expensive, you go hungry. They gave free soda."
Pros: "There is nothing that I liked"
Cons: "Having flown with LAN multiple times the only time you receive good service is when you fly in Business Class. Recently I have been flying economy and from the moment checking in to leaving the plane is a terrible experience. I have had on numerous occasions when checking in at the airport that I was lied to regarding the seat I was in. Or there was more than one person with the same seat. Food and the wine is awful. I would not even eat it if I was starving. When flying the overnight/ morning flight they leave the cabin lights on pretty much the entire way, their excuse is that they need to serve dinner, but who serves dinner at 0500 in the morning anyways. My last flight I asked if I could borrow a pen, and they told me they do not give out pens to customers. I will never fly LAN again except for business class. On American Airlines they are a lot more friendlier. Also a shame that they do not have a way of recognising the people that fly with them frequently, I have flown with LAN 10 times in the last 12 months. They have a bad attitude."
Cons: "Lost baggage. !!!!"
Cons: "I have a very bad experience. The first flight was delayed, so many people including me missed the connecting flight. They kept us till 2AM at the airport and made us take out all our luggage before taking us to a hotel. Then, there was a Flight leaving the same day at noon, but instead of acommodating us there, they made us wait till 11:59 PM for the next flight. They told us that it was a direct flight as it was initially scheduled from Lima to La Paz, but that was not true as we had to stop in Santa Cruz first. To sum up, there was a 28-hour delay in total. I was supposed to get to La Paz on Jan. 28 and ended up arriving on the 29. No explanations were given, but it is clear that they oversold as all flights were full. Avoid this airline if you can."
Pros: "Having a vegetarian option"
Cons: "No salad?! Fruit or vegetable! Something was missing."
Pros: "Flight was on time and the crew was polite"
Cons: "I didnt understand the reason of serving food at 3am when the departure time is 1:05 am. And passengers already had dinner. The lights in the cabin were not turned off until after the meal was completed, around 4:30am. It would make a lot more sense to serve breakfast instead of dinner. By the time we landed at 6:10 am, nobody had time to sleep but one hour."
Cons: "There was a huge delay for mopre than two hours"
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