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We asked for vegetarian food. Crew’s answer was may be it is. Also when we booked there weee no food options and we need to give 72 hours of notice which also was not mentioned in booking.

As a disgruntled customer of what was previously Alitalia – an airliner I'd sworn never to use again after a disgraceful experience dating several years ago – I had little expectation of its successor ITA Airways. The experience was just fine: short flight poorly managed at source – departure time changed twice well ahead of the travel date, boarding was needlessly chaotic and slow – and the flight upgrade option was ludicrously expensive, but overall the flight per se was all right.

Other than the toilets it was great. One was broken and another wasn’t flushing by the end of the flight

Premium economy was very comfortable with excellent service and legroom. On Kayak I was able to find a very affordable discounted fare

Overall seamless flight from SFO to FCO. I chose economy to have more money to spend while in Italy. The seats bottoms are a bit on the thin side but they give you a pillow and blanket so Inl used the blanket to thicken up the seat bottom. You have to have a physical boarding pass (at least for my flight) so that was interesting. Crew was nice, food was good and over pretty down the middle.

1 1/2 hours delayed boarding at JFK caused us to almost miss connecting flight in Rome. Only 30 minutes of time to run from one end of FCO to the other for connecting flight. Not very easy to do for older travelers.

Staff was nice but seat is not what I expected

Flew Premium Economy. The seats were comfortable and tilted back far enough to sleep. Food was okay and service friendly and efficient. We bought tickets through Kayak partner Underpricer and the price was good.

ITA has these new Airbus A330 Neo that hates economy class passengers. The seats have absolutely no cushion to a point where it hits your spine constantly and reminds you to fork out for premium economy or don’t travel next time. The food was absolutely horrible, ETA mentioned 3 meals for 12 hour flight but it was mostly 1 meal and 2 light snacks. I am vegetarian, so my 2’d food was 1 slice of tomato, 1 cucumber on a dry cold bun. The other 2 meals were disgusting. My young one threw up the entire time. Flight attendants were the cherry on top - plain bad. They would skip servicing drinks to some passengers completely and if you call for an attendant, they will come and stop the button on top without even asking you what you need. I would avoid ITA by all means - there are plenty of options including SAS for same routes with better seats and humane treatment.

Nice flight. Uneventful, very good crew, comfortable seats. Pleasant experience.