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Cons: NothingRead more about SWISS
Pros: Wonderful on board service from the crew
Cons: The food is good k
Pros: Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable.
Pros: Liked the time of the flight.
Cons: It left late.
Pros: The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing.
Cons: The whole experience was positive.
Pros: Crew was attentive, video selection was very good
Cons: Seat cushion was very hard for 7 hour fight. Bring a pillow!
Pros: The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments
Cons: Lost our bags
Pros: The crew
Cons: More comfortable seats
Cons: Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)
Pros: Quick, clean, flight.
Cons: Boarding delay due to mechanical problem. Line to board was more like a mass of people trying to squeeze through all at once and surprisingly disorganized. Somehow managed to board quickly, though.
Pros: Nothing about it
Cons: They didn't even take us!
Pros: Staff was attentive and friendly. Food was great. Easy boarding.
Pros: Chocolate is a nice touch. Snacks (sandwich) was actually good.
Cons: Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off.
Pros: Seats a bit tight
Cons: Our flight was canceled and re-booked today. We’re so frustrated and inconvenience us. Very stressful! Swiss Air notification in email was sent short of notice.
Cons: We missed our flight going to Geneva from new York and so automatically lost the return portion of our flight. So had to totally rebook. The people at the Swiss air counter were not very helpful.
Cons: Roughest flight ever, many people got sick, too much turbulence to fly
Pros: Swiss Air the best!!!!
Pros: Comfortable flight. The crew was very nice and amenities were fine.
Cons: My luggage was lost. I had to wait in line forever to file a report. Luckily it was sent to my hotel later that evening.
Cons: Not on time at all. Toooooo late boarding
Pros: Friendly and high quality service
Cons: All was great
Pros: It reminds me of school dinners
Cons: Bland, over cooked No thought into the presentation or flavour
Pros: Good clean service that Swiss is known for.
Cons: There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag.
Pros: We received an upgrade to business class. The entire experience was excellent.
Cons: The flight was delayed in taking off, and our gate wasn't available when we landed so we had to wait again, ultimately adding approximately 1.5 hours to the trip.
Cons: My seat did not recline and my tv did not work
Pros: Short flight..
Cons: They gave me and the 2 other black people who were flying, the seats all the way in the back. I'm never telling the people at check in "just give me any seat" ever again! It was so obvious I almost complained to all the attendants! I just tried to keep my cool... HORRIBLE FIRST EXPERIENCE TO EUROPE!
Pros: Best airline I have ever flown
Cons: Small spaces between seats
Pros: We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good.
Pros: The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!
Cons: I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time.
Cons: They charge you an extra $ 100 DOLLARS FOR THE OPTION TO PICK YOUR SEAT AND WHEN YOU CHECK IN THEY SAY THAT IT WAS JUST TO SIT IN THAT SECTION OF THE PLANE. WE PICKED OUR SEATS BY THE FRONT BULKHEAD AND WHEN WE CHECKED IN THEY REFUSED TO GIVE US THOSE SEATS BECAUSE THEY SAID OTHER PEOPLE PAID MORE THAN US TO HAVE THEM. THEY SHOULD BE INVESTIGATED FOR THIS KIND OF FRAUDULENT ACTIVITY.
Pros: Crew is very friendly Drinks quality is acceptable Comfortable airplane seats
Cons: Both flights from Swiss (from Münich to Zürich and the flight in the opposite direction) were delayed by 30 min and 1h, respectively.
Pros: Flight attendants were polite and very nice.
Cons: Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint.
Cons: They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter
Cons: On my return journey I was told at check in that there were delays that would mean missing my onward journey from Zurich. I was then rerouted through Istanbul with the promise that I would be well compensated for my troubles. I was told that I would receive a certain amount for every hour I was delayed from my original arrival at end destination. Well I arrived 8 or more hours after I had originally expected (and the reason I booked with Swiss Air was because of the timing and the apparent luxury of the flight). Once I got back home and tried to pursue this amazing compensation I received some of the worst customer service ever and received 0 compensation for the experience. Very disappointed and will never fly swiss airlines again.
Pros: Great flight. Boarding, departure and arrival on time. Excellent flight attendants.
Pros: Crew was very helpful with getting me "something" to eat since I did not receive a "Vegan" meal as I had ordered when I bought the flight... The meal I originally was given was included milk and cheese ingredients and after explaining what vegan actually was they did their best to help my situation. My first flight with Swiss to Switzerland included the correct "vegan" meal do I can't understand how this mistake was made by Swiss on the return flight?
Cons: I did not receive a "vegan" meal as ordered originally and though they were very helpful they should all be better educated regarding the differences between "Vegan", Vegetsrian, Lacto-Ovo, etc... Since I was embarrassed as I had to keep rejecting the food they gave me until I educated them on the basics of what Vegan food is... They were very helpful throughout.
Pros: The movie selection was good and I found a new series to watch. The food was good. Liked the cheese and chocolate.
Cons: Wish I had more leg room. The long flights cause fluid build up in my legs which was very uncomfortable for eight hours.
Cons: No inflight entertainment.
Cons: The plane was old and the bathroom was really dirty
Pros: Food, entertainment, attentive staff
Cons: plane was delayed
Pros: Excellent food Attentive and smiling flight attendants
Cons: Cleaning after meal service was too quick. Then the galley was curtained off with no attendants in sight.
Pros: I did not like anything about this flight
Cons: My flight has been cancelled with no ecplonation. They reissue e ticket for me under different name. The crew were very rude . My suitcase was lost and still I have not received it . They promised to deliver .
Pros: Good staff, food, service
Cons: No leg room for us tall people!
Pros: The snacks were very nice on board. Also, the crew was very patient and helpful!
Cons: Boarding was slightly confusing. Calling groups to board was not so organized
Pros: Yes, turned out perfect
Cons: Awesome accomodations, delta really cares about your needs. Thank you!
Pros: Very comfortable
Pros: quick and easy flight
Cons: no entertainment screens at all!
Pros: The crew is always smiling and ready to help you and I really like that.
Pros: Seat was comfortable and the crew was courteous.
Pros: I loved being upgraded to first class and the crew was so attentive.
Cons: Nothing, glad this was a better experience than the trip to Miami.
Pros: I fly a lot, and I am very impressed with the level of consistency that Delta has offered the last couple of months. This flight didn’t disappoint. The crew was particularly friendly
Cons: Nothing I can think of-10/10
Pros: The Airbus was so futuristic. If you can make it more futuristic, even better.
Cons: I didn't like that I had to put my bag under when there was plenty of room overhead.
Cons: Flight was delayed and we missed our connection. Wondering why all the shuttles were parked and unavailable when you knew there were connection s that were tight.
Pros: The cookies and soda was good and staff was exceptional. Instead of cheezits, chips would be better
Cons: Instead of cheezits, please upgrade to chips
Pros: Amazing entertainment display and the boarding process is smooth.
Pros: Movies were good, once in flight it was a smooth ride
Cons: Communicate better during the delay
Pros: Everything and everyone was very nice and helpful My son has a cognitive disability and he flew by his self And they helped him find his seat and treated him with respect.
Cons: While trying to get a gate pass to pick up our son from the gate Delta service makes it very hard to know where to go and get the pass and then they only had one person working at ticket assist. Totally unacceptable. Many managers walking around but no one actually helping.
Pros: Can’t do anything about bad weather-we got through despite a weather delay. Crew was terrific.
Cons: Terrible flight ? Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . Plane had a problem and captain said it was glued and that was suppose to be like that
Pros: Arrived on time and smooth flight though it was completely full
Cons: They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible
Pros: Very comfortable seating!
Cons: The landing was a bit rough. Lol
Pros: Staff are adept at dealing with these issues but it is a systemic problem.
Cons: Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues.
Cons: Food was awful. Didn't get my checked luggage in Manila upon arrival, was traced and left in New York JFK. Don't know who messed up with my luggage if Delta connection or China airlines.
Pros: The take off and landing were very smooth and the crew was nice.
Cons: Crying baby aboard
Pros: Not too bad once we got on the plane
Cons: They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !
Cons: All went well
Cons: By mistake I booked my ticket for the wrong date Called to change it, wait time was over 2hrs went to the delta app and it cost me $200 to do it. Get to airport and ask for an up grade not possible but if I paid $200 when rebooking the flight I could have gotten one. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. It’s ridiculous given the amount of money I spend on m card on the monthly basis. Very disappointing
Pros: Good friendly staff. Delta Studios is neat.
Cons: Small plane , last minute seat change, half hour delay
Pros: short flight not much to say all was smooth crew was efficent
Cons: not a delta thing but passengers drag all these pieces of luggage on making boarding longer clogging up aisles ect. gate agents need to be more strict with people past the allowed limit
Pros: Very professional cabin crew
Pros: I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!
Pros: Thank God I was able to get a refund
Pros: Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time
Pros: It was on time
Cons: This flight was cramped. Not enough stretching room. Hard seats
Cons: Flight was delayed
Pros: Delta graciously rebooked us on a different flight.
Cons: Late delayed notification after we reached airport and kept delaying for several hours
Pros: We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!
Cons: The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant.
Pros: I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice.
Cons: I don't like flying so there really wasn't anything I liked.
Pros: Cabin crew were great. Food selection is good and appreciate the snacks.
Cons: Wish all seats and electrical outlets. Was forced to check my bag at the gate and DID NOT think it was nessesary. There was plenty of room on the plane. They also didn't allow me to take my medicine out before it was checked. Luckily there were no issues with getting it back.
Pros: Efficient boarding and unloading. Friendly staff. Good movies/tv shows.
Cons: There was a storm so we flew in circles for over an hour. I didn't see headphones for the tvs (mine are bluetooth so they didn't work).
Pros: Pretty much nothing
Cons: Delta. They just hate their passengers
Pros: They had good entertainment for free. There were movies, tv shows, and games.
Cons: The plane was delayed for 5 hours and the ride was longer than expected.
Cons: My bag was damaged when I arrived at Orlando.
Cons: No electronic check-in; No seat assignment; will be avoiding flying Delta
Pros: I got home. That's the highlight. We didn't have any incidents.
Cons: Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft.
Pros: Crew was nice
Cons: Always a delay with Delta
Cons: I will avoid the airline at all costs
Cons: No blanket if you're not 1st class lol. I haven't flew in solo long, idk,i thought they were complimentary lol. & cups of water? What happened to the Shasta's lol.
Pros: People were nice.
Cons: I didn't like having my seat assigned at the gate. I booked this flight months ago, but yet somehow I got the very last row of the plan. Which is the noisiest location with the least amount of room. On the flight back they put me in the second to last row, even though there were about 10 seats empty scattered throughout the plan. Made no sense to me.
Cons: Plane was dirty when boarding and older than usual with a broken intercom speaker above us - squawking volume that rang every time the captain or seatbelt light came on. Staff were loud throughout this evening flight where everyone tried to get some shut eye. NOT kid friendly. overhead bins didn't fit the standard carry on correctly requiring everyone to place them sideways with wasted space and therefore not enough luggage room for everyone, crowding an already fully booked flight. A few more reasons why we'll never fly delta again
Pros: The crew were wonderful, efficient, and professional.
Cons: On this Delta flight operated by Virgin Atlantic one of us was unable to check in or change our seats. You think you are getting Delta but everything must be done through VA. VA bag weights are less than Delta and the seat was incredibly cramped. We both had to sit with our legs bowed to the side as the seat ahead was so close. For nine hours we were cramped and could not sleep due to only be able to squeeze into one position. To get into the seat I put on leg in and then sat on the armrest and then brought my other leg up and then lowered my but into the seat. I am not even 6 feet tall and had this issue. So due to the difficult online check-in and seat selection and to the cramped seats we will never fly Virgin Atlantic again.
Pros: Planes were nice and updated, screens, wi-fi, easy to board, on time! FA were nice and friendly. Delta terminal at Mia was easier to navigate than AA. Liked that they didn't charge for middle seat towards the front. I feel claustrophobic in the back but hate paying extra for seats up front. A long time AA Gold Member, looking forward to more Delta flights.
Cons: I booked with Delta who doesnt give you limits of weight for the carryon...why since the flight was operated from Airfrance they gave me limits of weight of 12 kg??? one ticket one law pls again, the hostess in my row was very nice, even the steward who was working with her very snob...it's not his job
Cons: I've been traveling for quite some time but it's the first time that I've got sandwiches inboard from start to end on a 16 hours flight. Turkish airlines what were you thinking about? Feeding people sandwiches and water during an 11 hours flight from Miami to Istanbul, are you guys serious?
Pros: The seats were surprising and comfortable and reclined quite a bit. The food was excellent and the people serving it was so nice
Cons: The boarding to my connection flight failed due to unprofessional behavior of the airport staff. Likewise if many people. They did not allow us to board and closed the flight although we were on time
Pros: Crew were excellent
Cons: Seats are too narrow, uncomfortable .
Pros: Not like other airlines, they allowed passengers to move to better yet empty seats. Great service, so many thing handed out free (where others charge) Entertainment system is superb as well as food and service. i fly with them all the time, NEVER delayed!
Pros: Fast boarding
Cons: A little bit hot on board
Pros: Food, multimedia and the crew
Pros: Check in process was good, and toilette inside airplane has a little more space, The set each passenger received for long trip was nice.
Cons: The seats, the comfort on those seats are terrible, very hard to sit for 12 hours and this is unaceptable, food needs to be more vary since passengers are from different countries
Pros: The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars.
Pros: The food was excellent and the crew was super efficient.
Cons: Tight bathroom and no leg room.
Pros: Everything! Thanks
Cons: Everything was perfect
Pros: There was a terrible weather in Miami, also the traffic was heavier than normal. my wife arrived to the airport 1hour prior departure, she couldnt get checked in! Even though the floght was delayed 3-4 times For a total of 2 hours! We were very upset since we have a wedding celebration scheduled and the airline showed no flexibility even in situations where the floght was delayed! They charged alot of mone to rebook for the next day
Pros: Great service and brand new plane!
Pros: Good entertainment
Cons: No soap in bathroom.
Cons: Turkish air had great service, food, entertainment and nice comfortable planes. Left on time and arrived on time. Two unrelated issues at Miami airport they didn't have a separate line for the people holding global entry and at the Istanbul airport no info desks to direct passenger to their connecting flight
Pros: Very nice journey. Personel super, they help everysecond
Cons: I want to read other newspapers They have use only one boice
Cons: They are simply liars!!! No shame, no responsibility they gave information that flight was canceled I'm MIA, September 8, 2017when I called them three times. But after Hurricane Irma, when I call them and ask for refund money for not having flight! ..They just simply lie !... like passengers don't show up. .just don't pay money! !! In this devastating time, that hepince in Florida! ...It's so shallow, not fair and not professional action, ether NOT RIGHT! !!.....
Pros: Lots of in flight entertainment options. Good meals. Very nice and helpful attendants. Gave us pillows, blankets, headphones, slippers, socks, ear plugs, an eye mask, and toothbrush and toothpaste.
Pros: Unfortunately I was extremely not happy with the flight I had a layover for about 11 hours and every time I spoke with a representative they didn't have any new information
Cons: The customer service experience along with the unorganized procedure for a delayed flight.
Cons: My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!
Cons: Two hours delay and lost baggage
Pros: Good service, nice plane, comfortable
Cons: Took forever to clear out trays after meal. Istanbul airport was not nice, bathrooms wee disgusting and little to no air conditioning in airport
Pros: Happy staff
Cons: Sears to close too tight
Pros: Old school service and amenities
Pros: The flight was smooth
Cons: They had rotten food and didn't even tell us when serving would begin. Also they lost our luggage in spite of having our tag #. How does an airline not put a tag on a bag and give a bagage tag to a customer. ?? And after going on a cruise with one Carry on and everything Lost they don't even give us an allowance or a normal kit for toiletries and no one answers our questions. All the calls go to the call center that has no idea about how to track a bag. There are no managers to help and the customer service stinks
Cons: My flight was cancelled without any notification and a choice to reschedule.
Cons: Yes, everything was really good
Pros: The flight crew on my side was great!
Cons: There was one stewardist not on my row but on another row that I witnessed getting very frustrated and was rude with a few customers. It was uncomfortable to watch her be that way. I'm glad it wasn't me but I feel bad for her and the others.
Pros: The flight attendents were very nice & service was good.
Cons: The seats are cramped in economy, so if you are tall it's uncomfortable flight.
Pros: Great Planes. Good service o the air.
Cons: Their service on ground needs a lot of work. From luggage check in to attitude of the staff is horrible. Specially in Turkey the service is so frightening that you hope you have your luggage and no need to go to find help. If you need help you are on your own. No one will take responsibility and help you.
Cons: I made request by the phone, for service animal. They told me to call back after 24h!!! After 5 days of waiting, more than 50 calls to customer "support " that barely speak English, I was forced to go to "Airport " to chek what is the problem with my request. Over there they helped me, and everything was fine after that. But this is RIDICULOUS, that I need to go to f... airport to solv the problem. Never ever turkish!!!!!!
Cons: Flight was delayed by 4.5 hours. We got a few drinks and snacks while waiting. No real information was provided and the flight was delayed by one hour at a time. Kids were tired and hungry. Crew did not help. After a few hours we got some blankets. We had to sleep on the airport's floor. We had to buy food. We did not know what will happen with our connection flights that most of the passengers missed because of the delay. This was a nightmare!
Pros: Very nice.
Cons: The Kate arrival at the final destination.
Pros: Well, let's see, I missed my flight with THY because of a connecting flight with American Airlines, and instead of helping me, they wanted to charge me $3,000 to catch the next flight out. They said it didn't matter who's fault it was. So my entire trip got cancelled. So I can't rate the flight, but unless you can guarantee you won't miss the flight, I would not recommend taking the risk of losing all your money and ruining your trip.
Cons: They provide excellent service. Me and my wife love it.
Cons: Flight crew from Miami to Istanbul not very helpful. Very hot in plane
Pros: Love everything... i was actually surprised... The crew was the bes
Pros: Decent food. Good service. Great media access for international flights.
Cons: Nothing to knock down
Pros: I enjoyed the entertainment in flight movies, food service was good and the seats were fairly comfortable. I wasn't sure what to expect from the airline, I'd never heard anyone who flew with them before but it was a pretty good experience especially being my first trip to Europe
Cons: Took a while to board the plane a lot of standing around it seemed for no reason
Pros: The food and service was outstanding. The pillows and blanket provided were excellent in Economy.
Cons: Second trip to/from Europe on Turkish Airlines. Overall the flight was quite good and the food, service, and entertainment was excellent. However, the comfort level was the worst. This was mainly because the cabin crew kept the temperature of the plane almost like a sauna. Sweating, opened shirt, rolled up the sleeves, impossible to get comfortable or get any sleep!! The plane just seemed to get hotter and hotter! This was on all four segments across and back! The local flights seemed to be a bit better, and while not as cool as I personally like, they were acceptable. For clarification I am a premier flyer with star alliance, primarily United, and fly close to 100,000 miles per year. To date I have received NO mileage credit for any Turkish Airline flight!
Pros: Everything was great this was the greatest flight I took. I travel a lot. The service was 100 ten % perfect. Thanks to everyone for a great service.
Cons: I don't think anyone could say they didn't like something about the flight or service.
Pros: DIRECT FLIGHT TO ISTANBUL FROM MIAMI. UNFORTUNATELY I WAS IN A RUSH TO REACH TURKEY FOR A MEETING. USUALLY I PREFER TO GO THRU ROME WITH A FEW DAYS LAY OVER SO THAT I CAN HAVE BETTER SERVICE, FOOD AND PAMPERED TREATMENT AS BUSINESS CLASS SERVICE SHOULD BE. WHO CHOSE THEM TO BE THE "BEST AIRLINE IN EUROPE"?? AS THY CLAIM TO BE!! BLIND PEOPLE??
Cons: DAMAGED MY LUGGAGE EXTENSIVELY, THIS IS THE THIRD TIME BY THE WAY), KEEPS REFERRING ME TO AN INSURANCE CO WITH AN E MAIL ADDRESS THAT DOES NOT RESPOND, NO TELEPHONE NUMBER BY THE WAY IS FURNISHED EVEN THOUGH I HAD ASKED FOR, REPEATEDLY. -HAD TO WAIT TO PAY FOR BUSINESS UPGRADE SINCE THERE WAS ONLY ONE PERSON TRYING TO COLLECT OVERWEIGHT LUGGAGE PAYMENTS AS WELL AS UPGRADE PAYMENTS, WHILE KEEPING ME IN LINE FOR 45 MINUTES FOR A BIZ CLASS UPGRADE. AFTER I PROTESTED, A TURKISH LADY SUPERVISOR SMIRKINGLY SAID THAT I HAD TO WAIT IN LINE SINCE THERE IS ONLY ONE PERSON SERVICING! GO FIGURE!. VERY TURKISH APPROACH I WOULD SAY. PASS THE BUCKET.. -NO CONCERN FOR BUSINESS CLASS SERVICE. PLEASE TELL THEM TO GO AND TRAVEL IN ALITALIA, SWISSAIR, UNITED, DELTA, VIRGIN (THE BEST) ,BUSINESS CLASS AND SEE HOW THEY PAMPER THEIR CUSTOMERS FROM CHECK IN, TO GREAT AND AMPLE GOOD FOOD AND CONTINUOUS SERVICE. -UNLIKE THY STALE, FROZEN FOOD. BAD BREAKFAST, NO AMPLE CHESE SELECTION (ONE SLICE WHITE CHESE ONLY), OVER COOKED BAD BURNED TASTING TEA. -SERVICE: THE MALE STEWARD DROPPED SALAD ON THE NEXT SEAT AND IT STAYED THERE FOR 5 HOURS. PICKED UP BY A FEMALE STEWARDESS AS WE ARE LANDING. IF THEY WISH TO USE MORE MALES ON BOARD THEY SHOULD AT LEAST TRAIN THEM WELL. I HAD TO WAIVE AT 3 DIFFERENT MALE STEWARDS AND THEY ALL PASSED BY NOT ACKNOWLEDGING AND I WAS SITTING ON THE FIRST ROW AISLE! THEY ARE RUDE, UNCARING, SHODDY SERVICE PEOPLE..
Pros: The food is the best.
Pros: plane, flight, food, service, friendly staff, time, landing/departure times, luggage delivery
Pros: I loved the flight attendants, they were super sweet to us, specially our daughter
Cons: There is not free wifi!
Pros: It was amazing in the airline so good, my next fly to my final destination was on the next day so Turkish airline provided free hotel for the night so I won't have to stay in the airport sleeping. Best airline
Pros: yes great
Cons: Flight delayed so missed the connection. Had to pay $120 for hotel because the next flight was next day. Had to pick up luggage from connecting city and re check them the next day. Seat tray was crooked in the plane.
Pros: Fantastic crew!
Cons: Both outbound and inbound flights had defective/nonfunctional entertainment screens at our seats.
Pros: The seat was good, and the crew was great.
Cons: Boarding at the gate, and not having to take the bus.
Pros: Crew did their best to make us happy.
Cons: I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate.
Pros: Great reminder. Perfect communication about dalays etc. I will book through Kayak again
Cons: Seats felt like Adirondack chairs..hard and no lower back support.
Pros: On board crew was friendly and helpful
Cons: Muslim meal does not mean all Muslims eat curry. It’s rediculous that we cant have a decent English breakfast instead you get curry or some form of curry for breakfast, lunch and supper. Your so called Muslim meals are not suitable for kids!! There is no such thing as a Muslim meal either. It’s simply called Halal otherwise then everyone else’s meals should be called Christian or Jewish meals etc. Also I requested help with transfer to my last flight which was horrendous because I’m one adult with 4 kids ages 1 to 11 and my eldest has sever learning disability. I nearly missed my flight because our flight landed late and I was struggling to keep my kids safe and together while running for the next flight. Somone should have been there to help with transfer.
Cons: never got to goddamn frankfurt
Pros: Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight.
Cons: No entertainment. Plane was cold.
Cons: Totally Re routed. Bleh.
Cons: Boarding was ridiculously unorganized and stressful.
Pros: Sandwiches seeved
Cons: Plane was 1/2 hr late due to computer issues
Cons: Plane was old and had no in flight entertainment
Pros: Everything except that cookie!
Cons: I liked everything except the cookie. It reminded me of the low quality supermarket American cookies, way too sweet and flavorless. They used to give little sandwiches, excellent in quality!!! A cookie is good too, but a better one would do a great difference! It was early morning, who would eat a sugary chocolate chip cookie for breakfast? But otherwise, I would fly with Lufthansa again in a heartbeat!!! Thank you!!!!!!
Cons: Delay in the arrival/departure of the flight, presumably due to the strike the day before.
Pros: I managed to get a seat in economy class upstairs on the Airbus A380-800, next to the window. Each window seat has a locker to stow all your in-flight stuff in and there is lots of legroom. I was impressed - that's saying a lot for a Boeing-lover. Crew was very attentive and always available.
Cons: Boarding could have been better organized.
Pros: Luthansa flight was very good. On time, and best quality
Cons: Flight was cancelled, so I was rebooked on a later flight. Had to sit in a middle seat (which I did not prefer). Low rating on food and entertainment because there was none due to it being a quick flight (there was no N/A rating choice).
Cons: No room for my knees.
Cons: Missed transfer, despite assurance before takeoff.
Cons: Our flight from Tel Aviv on Lufthansa was 20 minutes late. We only had 40 minutes for our connection in Frankfort but made it to the gate 5 minutes early. The gate was closed 10 minutes early and they would not let us on. There were 17 of us, 10 of which were children. They would not let us on BUT we’re able to spend 30 extra minutes at the gate, not on the tarmac, to remove all of our luggge off the plane. It would of taken them less than 10 minutes to let us in the flight. I don’t even know what to say about the complete lack of any competence.
Pros: The staff is on point classy folks the stewardess, are very nice and and prompt.
Cons: The food is terrible extremely bland and no flavor. Needs to maybe be revamped
Pros: Crew was extremely warm and friendly.
Cons: Movie/TV selection could be wider/better
Pros: Every thing
Pros: The movie selection
Cons: They ran out of food- I didn’t have dinner on that flight. We were almost 2 hours late to Dubai. I was irritated to say the least.
Pros: Boarding was done very quickly. Unlike the norm nowadays, people weren't cramming every single inch of space in the overhead. In addition, the flight wasn't full so my travel companion got to enjoy a full row to himself while I enjoyed an empty seat next to me to stretch out. The food was very good. The staff came by quite a few times to offer orange juice or water. The entertainment syren was excellent. I watched four full movies on the trip and have in mind at least a couple more for the return leg.
Cons: Not a thing.
Cons: Movie screen is outdated and touch screen didn't worked for me to select movie. Screen for flight status was showing flight from Mexico to Germany. We did fly from Germany to Chicago.
Pros: It got me to my destination safely.
Cons: Frankly I don't even remember since it was so early in the morning. Uneventful which I guess is good.
Pros: Staff is especially nice and efficient. Food and drinks very good
Pros: Crew worked very hard to accommodate us.
Cons: Was seated in a section with many noisy infants. I could not sleep or even hear the entertainment system sometimes. Not the airline's fault. People should know better than to travel with infants. I felt sorry for the crew.
Pros: Friendly helpful staff.
Pros: Darned site more comfortable than the first leg of the journey.
Cons: Tell your passengers they need hiking boots to get from main concourse to B terminal!
Pros: We checked in online into row 12 without any error messages about the fact that kids cannot sit there. When we arrived at the airport we were given different e.seats and we could not sit together with our kids.
Cons: No food, mixed up seating, no entertainment
Pros: Nice flight.
Cons: Delayed flight.
Pros: Service was friendly and attentive
Cons: To italy united by Lufthansa had great Netflix shows, movies and better interface. This flight to Chicago was Germany based, so I understand the international choices, but there was very little to watch in the movie, tv and show categories. Otherwise all great!
Pros: I love lufthansa
Cons: We waited 1 hour inside the plane for a tore change. That should have been done before take off time.
Pros: all are O.k
Pros: The crew was very welcoming and attentive.
Cons: That the price of the ticket dropped from when I originally purchased it by $500 and when I called for a refund of the difference I was told it could not be done. I also didn't like that we had to pay an additional cost for a seat selection. Selecting seats should be included.
Pros: Seats were really good despite the fact that it is economy class. Food was very good، and entertainment was a blast، watched 4 movies during the flight. The crew members were really polite and helpful. Lufthansa will be a choice for me for any further travels.
Cons: My trip from Washington to Amsterdam wasn't pleasant at all، because it was operated by United Airlines، which I do not recommend or even try again.
Pros: comfortable seats pleasant flight attendants
Pros: Thank you for the great experience!
Pros: The staff were excellent. Very friendly and accommodating. I for got her name but the attendant who greeted us at our seats (57h & k) was so sweet. She made my wife and feel vey comfortable. Very attentive. We also trust Lufthansa to be on top of things
Cons: Sitting in a plane on a long flight but the staff made it easier and the entertainment options were very good.
Pros: Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!
Pros: The entertainment options
Cons: Paying for wifi
Cons: Missed this flight
Cons: Ground crew in Warsaw made me feel unwelcome. The harassment and discrimination I have experienced was unacceptable.
Cons: Free wifi
Pros: I liked how generous they were with food and drinks
Cons: Free WiFi could have made the flight a lot better
Pros: Services is good .
Cons: Food can be better
Cons: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!
Pros: Confort and kindness
Cons: It was too cold
Pros: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.
Pros: Staff were professional and polite.
Cons: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.
Pros: Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!
Cons: A queuing system would be better-it was a bit disorganised at Amsterdam!
Pros: Very professional
Cons: Lost luggage
Cons: Staff rude and short
Pros: General flight journey
Pros: the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can
Cons: the headrest is hard. Apart from that- all was fine
Pros: Entertainment was amazing
Cons: Seats a bit hard
Pros: The flight crew was so friendly and the food was really good.
Pros: Everything was smooth and effortless.
Cons: Can’t think of anything.
Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.
Pros: One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline
Cons: If I knew how to recline my seat earlier. I did try several times
Pros: Seat space a bit tight . I should have upgraded to more leg room . Next time!
Cons: Need more leg room!!! Larger meals needed.
Cons: Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you.
Cons: I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable.
Pros: We got to Amsterdam on time
Cons: 1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty
Pros: Everything OK
Pros: Boarding agent extra effort to improve my seating!
Cons: Food amount less than expected.
Pros: Good flight, very attentive crew.
Pros: Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment.
Cons: Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice.
Pros: I slept pretty much the whole time
Pros: Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split.
Cons: That it didn’t happen.
Pros: The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious.
Pros: Wifi on Board
Pros: Overall everything was ok.
Cons: Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir.
Pros: The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble
Pros: The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM
Pros: Just great crew.
Cons: Not comfortable at all and will not book KLM again.
Pros: Service impeccable!
Cons: They have one line of executive class after the kitchen and toilet, is very noisy.
Cons: KLM crews look unhappy with their work. Everything they do is a favor not duty.
Pros: Good efficient flight crew friendly and helpful
Pros: Good multi media access and content
Pros: The included snacks and the seats.
Pros: Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system
Cons: Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward
Pros: Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible.
Pros: On time.
Cons: No negative
Pros: Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane.
Cons: What is there not to like about KLM? I cannot find anything.
Pros: Speed, crew, and reliability.
Cons: Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though.
Pros: staff hospitality, cleanness of the cabin and toilet and punctuality of the flight
Cons: lack of meal options
Pros: Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago.
Cons: The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish
Pros: Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!
Pros: In general, it was ok
Cons: Flight was delayed and because of this I missed my connection flight to Amsterdam
Cons: Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware.
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