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Scores according to KAYAK customer reviews
Cons: "Not much leg room on economy class. 200 $ extra makes the trip better"
Pros: "Not like other airlines, they allowed passengers to move to better yet empty seats. Great service, so many thing handed out free (where others charge) Entertainment system is superb as well as food and service. i fly with them all the time, NEVER delayed!"
Pros: "Fast boarding"
Cons: "A little bit hot on board"
Pros: "It was all good"
Pros: "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."
Pros: "The food was excellent and the crew was super efficient."
Cons: "Tight bathroom and no leg room."
Pros: "Everything! Thanks"
Cons: "Everything was perfect"
Pros: "Crew was great!"
Cons: "food and boarding"
Pros: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants. Gave us pillows, blankets, headphones, slippers, socks, ear plugs, an eye mask, and toothbrush and toothpaste."
Pros: "N O T H I N G"
Pros: "Unfortunately I was extremely not happy with the flight I had a layover for about 11 hours and every time I spoke with a representative they didn't have any new information"
Cons: "The customer service experience along with the unorganized procedure for a delayed flight."
Pros: "Good service, nice plane, comfortable"
Cons: "Took forever to clear out trays after meal. Istanbul airport was not nice, bathrooms wee disgusting and little to no air conditioning in airport"
Pros: "Happy staff"
Pros: "I know it wasn't Turkish Airlines fault, but I booked through Kayak who went through Web jet for the tickets. Webjet cancelled our tickets and never notified me. They never contacted me back, and I almost had to book another ticket."
Cons: "Sears to close too tight"
Pros: "Old school service and amenities"
Pros: "Your crewsom"
Pros: "The flight was smooth"
Cons: "They had rotten food and didn't even tell us when serving would begin. Also they lost our luggage in spite of having our tag #. How does an airline not put a tag on a bag and give a bagage tag to a customer. ?? And after going on a cruise with one Carry on and everything Lost they don't even give us an allowance or a normal kit for toiletries and no one answers our questions. All the calls go to the call center that has no idea about how to track a bag. There are no managers to help and the customer service stinks"
Cons: "Service was bad. Long and uncomfortable flight!"
Pros: "This was my firsth fly with this company and I was sorprice. This was wonderfull.Very good food, exelent. On line news."
Cons: "My flight was cancelled without any notification and a choice to reschedule."
Pros: "Smooth flight and shorter than planned. Good service overall."
Cons: "I liked everything"
Pros: "Crew was very nice. I got my special meal. I am very thankful for it."
Cons: "Kosher food was ok"
Pros: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Cons: "See above"
Cons: "I made request by the phone, for service animal. They told me to call back after 24h!!! After 5 days of waiting, more than 50 calls to customer "support " that barely speak English, I was forced to go to "Airport " to chek what is the problem with my request. Over there they helped me, and everything was fine after that. But this is RIDICULOUS, that I need to go to f... airport to solv the problem. Never ever turkish!!!!!!"
Pros: "Turkish airlines are the best when it comes to long flights."
Cons: "Flight was delayed by 4.5 hours. We got a few drinks and snacks while waiting. No real information was provided and the flight was delayed by one hour at a time. Kids were tired and hungry. Crew did not help. After a few hours we got some blankets. We had to sleep on the airport's floor. We had to buy food. We did not know what will happen with our connection flights that most of the passengers missed because of the delay. This was a nightmare!"
Pros: "Upgraded to business class no problem. Flight attendants were wonderful and very attentive. Delicious food. Chair laid out comfortably into a bed. Best long flight I've ever taken"
Cons: "Nothing bad to say"
Pros: "Very nice."
Cons: "The Kate arrival at the final destination."
Cons: "They provide excellent service. Me and my wife love it."
Pros: "Love everything... i was actually surprised... The crew was the bes"
Pros: "The service was great non stop and the goodies for the kids was amazing."
Cons: "All was good"
Pros: "Food, entertainment, crew"
Cons: "Once in Turkey (Istanbul ) I had to go to a Turkish Airlines customer service kiosk in order to ask some questions about by following flight. One of the ladies in the counter had to be the rudest customer service person I have seen in years. She talked and dealt with people as if they were an incredible annoyance on her life. She will even dismiss you without answering your questions."
Pros: "Decent food. Good service. Great media access for international flights."
Cons: "Nothing to knock down"
Pros: "The service was amazing, always offering food, drinks, and other comforts."
Pros: "There was free movies to watch along with a travel bag."
Cons: "The food options were not good for vegetarians or vegans."
Pros: "Everything was great this was the greatest flight I took. I travel a lot. The service was 100 ten % perfect. Thanks to everyone for a great service."
Cons: "I don't think anyone could say they didn't like something about the flight or service."
Pros: "DIRECT FLIGHT TO ISTANBUL FROM MIAMI. UNFORTUNATELY I WAS IN A RUSH TO REACH TURKEY FOR A MEETING. USUALLY I PREFER TO GO THRU ROME WITH A FEW DAYS LAY OVER SO THAT I CAN HAVE BETTER SERVICE, FOOD AND PAMPERED TREATMENT AS BUSINESS CLASS SERVICE SHOULD BE. WHO CHOSE THEM TO BE THE "BEST AIRLINE IN EUROPE"?? AS THY CLAIM TO BE!! BLIND PEOPLE??"
Cons: "DAMAGED MY LUGGAGE EXTENSIVELY, THIS IS THE THIRD TIME BY THE WAY), KEEPS REFERRING ME TO AN INSURANCE CO WITH AN E MAIL ADDRESS THAT DOES NOT RESPOND, NO TELEPHONE NUMBER BY THE WAY IS FURNISHED EVEN THOUGH I HAD ASKED FOR, REPEATEDLY. -HAD TO WAIT TO PAY FOR BUSINESS UPGRADE SINCE THERE WAS ONLY ONE PERSON TRYING TO COLLECT OVERWEIGHT LUGGAGE PAYMENTS AS WELL AS UPGRADE PAYMENTS, WHILE KEEPING ME IN LINE FOR 45 MINUTES FOR A BIZ CLASS UPGRADE. AFTER I PROTESTED, A TURKISH LADY SUPERVISOR SMIRKINGLY SAID THAT I HAD TO WAIT IN LINE SINCE THERE IS ONLY ONE PERSON SERVICING! GO FIGURE!. VERY TURKISH APPROACH I WOULD SAY. PASS THE BUCKET.. -NO CONCERN FOR BUSINESS CLASS SERVICE. PLEASE TELL THEM TO GO AND TRAVEL IN ALITALIA, SWISSAIR, UNITED, DELTA, VIRGIN (THE BEST) ,BUSINESS CLASS AND SEE HOW THEY PAMPER THEIR CUSTOMERS FROM CHECK IN, TO GREAT AND AMPLE GOOD FOOD AND CONTINUOUS SERVICE. -UNLIKE THY STALE, FROZEN FOOD. BAD BREAKFAST, NO AMPLE CHESE SELECTION (ONE SLICE WHITE CHESE ONLY), OVER COOKED BAD BURNED TASTING TEA. -SERVICE: THE MALE STEWARD DROPPED SALAD ON THE NEXT SEAT AND IT STAYED THERE FOR 5 HOURS. PICKED UP BY A FEMALE STEWARDESS AS WE ARE LANDING. IF THEY WISH TO USE MORE MALES ON BOARD THEY SHOULD AT LEAST TRAIN THEM WELL. I HAD TO WAIVE AT 3 DIFFERENT MALE STEWARDS AND THEY ALL PASSED BY NOT ACKNOWLEDGING AND I WAS SITTING ON THE FIRST ROW AISLE! THEY ARE RUDE, UNCARING, SHODDY SERVICE PEOPLE.."
Pros: "I really enjoyed the service and in flight entertainment."
Cons: "I wish there was wifi"
Pros: "plane, flight, food, service, friendly staff, time, landing/departure times, luggage delivery"
Pros: "Very efficient crew but not very nice."
Cons: "The tv screen was on all night, they could've made it darker and quieter for a night flight"
Pros: "I loved the flight attendants, they were super sweet to us, specially our daughter"
Cons: "There is not free wifi!"
Pros: "I did enjoy all aspects crew, food ,"
Cons: "Bathrooms need to be cleaned more regularly."
Cons: "Wine quality was low. I would have paid for better quality wine. Otherwise the staff was very accommodating and friendly."
Pros: "It was amazing in the airline so good, my next fly to my final destination was on the next day so Turkish airline provided free hotel for the night so I won't have to stay in the airport sleeping. Best airline"
Pros: "Beautiful plane, loved the larger bathrooms and entertainment selection."
Cons: "My food was delayed and congealed. Not good at all. My Steward in my section was not observant and aloof personality. Not a problem for me but was never offered bread and when asked for tea during service it seemed like I was putting him out."
Pros: "I was able to log on the my booking and select aisle seats for no additional cost (surprisingly). Made the short flight much more comfortable."
Pros: "Crew was great. Flight was clean."
Cons: "I ordered vegan meals and only one of the meals were vegan. Someone had forgotten to bring the second meal for me on the plane."
Pros: "The crew was fine. The seats in the A330 are the worst only to be made worse by NO legroom. Very uncomfortable airplane. The flight crew also closes the rear bathroom off during most of the flight, I am assuming so they can use...."
Pros: "Crew was good, especially from Beijing to Copenhagen"
Cons: "SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal."
Pros: "Left and arrived on time. Crew very efficient. Smooth flight."
Cons: "Everything was great!"
Pros: "Too many crying babies!"
Cons: "Its simple. Turns out i had to pay 360 dollars for my baggages which was hever specified in the time i was purchasing tickets cause they said im flying without and i can come back with. Who is flying without baggage intercontinental for 1 month? And 3 baggages didnt arrived. Thanks"
Pros: "Crew pleasant, operations efficient."
Cons: "Main course - chicken and potatoes with tomato sauce- was not very interesting, or very Scandinavian."
Pros: "entertainment in the back of the front seat with great choice of movies"
Cons: "I would have liked to have had the chance to purchase a better seat. When I asked about it at check-in the plane was full. So I was squeezed in the middle section which made it quite uncomfortable, especially if you have to get up more frequently as an older person, but your neighbor is asleep. A notification about the possibilities for seat purchases would have been great!"
Pros: "Loved the service. Nice small plane. Very easy boarding. This is a quick inter-city flight. The plane is small and agile. It did some pretty nimble turns and sharp banking that might be a little too exciting for some."
Cons: "Food was pretty atrocious. Before having this flight I tried many times to book a special meal but their website is nearly impossible to use. So on the flight I was given two options of fish or mexican beef. Mexican beef meant slow cooked beef in a salty brown sauce with 2 kidney beans. Yes 2 kidney beans. With potatoes carrots and broccoli. Entertainment was pretty lacking. Not a lot of options. Also it was freezing the entire flight."
Cons: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Pros: "Food good. Crew very nice."
Cons: "Seats very uncomfortable."
Pros: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Pros: "Very helpful staff."
Cons: "I would like more checked baggage allowance."
Pros: "Not full. Kind crew."
Cons: "No complaints."
Pros: "Efficient processing of passengers onto aircraft."
Cons: "And no video either, power point also did not work. Had booked an aidle, but change of aircraft left me in tje middle :("
Pros: "I purchased Plus and found it a good value. My seat on the overseas leg was comfortable -- though it could have reclined better. The food & drink service was conducted as at an elegant restaurant."
Pros: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Pros: "Fast flight, drank some coffee."
Cons: "It was a quick flight, nothing much to say."
Cons: "This flight never happened"
Pros: "I was able to get to my destination safely b"
Cons: "Planes are old. No conveniences at all - none. Charged for one piece of luggage (my only piece) at the gate. Security process extremely slow. 1.5 hours early to airport and I made it on board by 9 mins. There plane sat for 20 mins on runway before departing."
Pros: "This was my first flight in SAS and it was a wonderful experience. The crew was pleasant and the seating was spacious and the plane was clean. Very refreshing atmosphere."
Pros: "One included checked bag"
Cons: "We were being charged for bottled water and soda"
Cons: "In toilets there was no paper"
Pros: "Traveled business class after winning the upgrade bid. Really felt like there was little room for improvement. The physical set up, the service, the entertainment were all delightful. The privacy, the horizontal sleep option on a 9 hour flight were just special."
Cons: "Felt the food choices needed an upgrade. Fresh is not the only important ingredient."
Pros: "Being on time"
Cons: "Jetlag from the previous flight, please do something about it, just kidding..."
Pros: "The flight wasn't late and didn't crash."
Cons: "I paid for a business class ticket and was jammed in like a sardine no different than economy, then told "you get a lunch for free". Hundreds of dollars more for a $5.00 lunch is NOT why I booked business class!"
Pros: "The food was quite good on the international trip. Thought the pilots were excellent on all flights. Take offs and landings were very smooth."
Cons: "On the domestic flight you only got a drink."
Pros: "The crew was very kind!"
Cons: "Tiny seats and no free drinks on an international flight....whats up with that?"
Pros: "Was told to collect our luggage and buy a new ticket!!!!"
Cons: "Wasn't allowed to board connecting flight"
Cons: "A very fat man seated next to me and occupied half my seat, very uncomfortable!!!"
Cons: "Not much talk from captain about local weather and time."
Pros: "Everything. The service was great, plane was comfortable and the ride was easy. I will try to only fly SAS from now on"
Cons: "We were to fly from Bergen to Oslo, and then from Oslo to Stockholm. However, the flight from Bergen to Oslo kept getting delayed, so we were eventually put on a direct flight to Stockholm from Bergen. But for the 5 hour delay, we were given a food 'dinner' coupon that could have only bought a slice a pizza which we felt was extremely poor. Expected a better compensation for the long delay."
Cons: "They were 4 hours late because of their plane problems and made me miss my connection. And because it wasn't part of a "package" they didn't care I missed it and I had to pay for a whole new flight. Horrible customer service and they don't care or take care of their customers when it was their fault. I'll never fly or recommend this airline again."
Pros: "Easy embarkation, helpful staff."
Cons: "Shock to discover that suitcases were not included in price of tickets purchased online. We had to pay the equivalent of $100 (australian) per case. My seat was extremely u comfortable as the cusihion was misshapen. The male passengers seated behind us were drinking alcohol and became loud and garrulous, making the trip most uncomfortable and unpleasant."
Cons: "My luggage was lost"
Pros: "Uneventful flight. Adequate legroom. On time flight schedule"
Cons: "No complaints"
Pros: "Flight is on time. Adequate amount of time to transfer. Boarding was smooth. On line check in site was simple and user friendly."
Cons: "Few selections of movies, and some have no subtitles. In order to select sests, I had to call."
Pros: "All of it."
Cons: "None of it."
Pros: "The flight was on time; boarding was straightforward."
Pros: "They had a kiosk, which was nice. In the US (Dulles) on my way out, I had no way to print a picket without waiting in line. I don't have a printer at home and the mobile ticket system was not working, so I had to wait in a very long line despite the fact that I had no luggage just to get my ticket. Every other airline had a Kiosk. In Gdansk, I was glad to see that they had a kiosk."
Cons: "Although I could print my the ticket for the first leg at the kiosk, I could not print the second. I asked the woman at the desk, and she could not print either. I had to fly to the connecting airport with no connecting ticket in hand."
Pros: "Offers nothing over the worst airline in US. Small space, uncomfortable seats. No head rest. No entertainment , no seat charger. One bathroom for entire full flight. I wrote these here to leave room on other section to write what I really did not like. Having seen European airline, I am going to embrace our own airlines in good old USA with warmth"
Cons: "They wanted to charge us for two small carry one weighing 12.5 kilos each since we had not maked on purchase time that we had luggage to check in. Some $ 75 each. I do not remember online purchase page having any section to make down the luggage at the time of purchase. On the flight we were in hot plane for 1/2 hour with no air conditioning dehydrated only to find out that our dring water allowance was 2/3 of a small plastics cup. Yes, believe it. It is the truth. They will refil hot tea once or twice but no cold water. One much purchase if they like which was not so cheap. Attendant said they have limited cold drinking water allowance on board for reason. I am thinking , I guess , it would have made the plane weighed too much. Stingy airline like the others in Europe such as AirBerlin. I get the feeling that Americans are at this disadvantage and not swedes since we saw many other passengers carying carryon the same size as us."