FLL - CTU
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Top 4 airlines serving Fort Lauderdale to Chengdu
Scores according to KAYAK customer reviews
Pros: "Clean cabin and good service"
Cons: "Not every body is doing extra miles to make customer happy"
Pros: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Pros: "Great seating"
Cons: "Free internet in long flights"
Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Pros: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Cons: "Food was good but was not full compared to emirates."
Pros: "Singapore airlines never disappoints"
Pros: "The crew was terrific. Always smiling and helpful."
Cons: "If you need more space economy is a tight fit. It would be better to upgrade."
Pros: "Cabin crew were great"
Cons: "Depends which plane you get some i found the seats were wider and sitting up the front. Overall a good experience as it was my first time traveling with them."
Pros: "Crew was friendly. Seafood pasta was good."
Cons: "I wish all airlines have a foot rest."
Pros: "Foods. Drinks. Entertainment."
Cons: "Nothing. Everything’s so perfect!"
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Cons: "1 hour delay of departure"
Cons: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
Pros: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Cons: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."
Pros: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Pros: "The crew were excellent"
Cons: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Pros: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Cons: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Pros: "Crews were all nice, respectful and helpful!"
Cons: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Pros: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Cons: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
Pros: "I like the services from Singapore Airlines."
Cons: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Cons: "Seats were bit hard without proper head rest.entertainment kiosk was not working."
Pros: "Crews are truly nice and patient"
Cons: "Crews are very nice, food are not really good"
Pros: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Cons: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Pros: "Loved the crew. Really helpful."
Cons: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Cons: "It is really good experience. All the flight attendants are good"
Pros: "The food is good. The service is excellent, always smiling and attentive."
Cons: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Pros: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Cons: "Sound quality of ear buds was not good. No issues if you travel with your own."
Pros: "We did not die in a hellacious ball of flame Aviation incident!"
Cons: "Bulkhead seating (required for bassinet) Row 41, my seat was practically in the aisle. No where to put my feet without getting trodden on by everyone! Broken entertainment screen, would not stay upright, due to several hundred thousand past passengers bashing into it after having first trodden on the unfortunate passengers feet! Crew unresponsive with drink and food requests, I had to ask for services multiple times on several occasions. Pressing my 'attendant button' my light was lit for 10 minutes before a crew member noticed. My first trip on Singapore, my expectations were not met. Shame"
Pros: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Pros: "Entertainment was awesome. Boarding was fast."
Cons: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Pros: "service, good TV quality and good movie selection"
Cons: "sound quality with headphones was horrible"
Pros: "Made Econ class feel like biz :)"
Pros: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Cons: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Pros: "Good service"
Cons: "spicy chicken too spicy!"
Pros: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Pros: "Attention to detail, good leg room, entertainment options and a brand new plane"
Pros: "again, the crew anticipated our needs"
Pros: "Everything is suport wonderful"
Cons: "Price. it's better"
Pros: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Cons: "Food was ok, not super high quality."
Cons: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Cons: "Earphones were poor and when replaced still did t work well"
Pros: "Crew and staff were great and accommodating."
Pros: "Crew was great. Boarding was efficient and timely."
Cons: "Vegetarian fare was not pleasing and seemed extremely repetitive."
Pros: "The staff response. Fast check-in. Flight comfort. Entertainment system and options."
Cons: "Limited option for vegans, although the special food was not booked in advance."
Cons: "Boarding was hectic and stressful"
Pros: "Staff were very friendly and a pleasure to fly with"
Cons: "Serving sizes were substantial but not to my liking."
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Cons: "Internet connection from Doha wasn't there,"
Pros: "Crew not as nice."
Cons: "More hospitable crew"
Cons: "Seat comfort was not very good.. and food was bad"
Pros: "The crew, the seat and catering"
Pros: "Efficient, and courteous,seats too were comfy, neat amd clean"
Pros: "Many movies (entertainment) I got front seat with leg space (comfort)"
Cons: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Pros: "Qatar is awesome. Amazing service and great new planes."
Cons: "All good"
Pros: "Patricia (cabin crew member) was particularly nice to us, and encouraged us to move to a row of empty seats so we could lie down and sleep for the second leg of our 24-hour flight. Air ventilation on this plane is excellent. Food was good. my low-lactose meal found me even after I had moved seats. overall excellent flight."
Pros: "Great crew and food served was nice for airline food."
Cons: "You need to bring a snack with you. This is a 16 hour flight and there is a long time between their food services. 2 meals and one snach"
Pros: "We carefully taken care . The Hotess were alright"
Cons: "Their food are ok"
Pros: "Entertainment variety Frequent drinks offered onboard"
Cons: "Insufficient amount of in-flight food portion"
Pros: "While my Qatar airways flight from Houston to Doha (# 714) was almost perfect, flight #1335 from Doha to Nairobi was a huge disappointment."
Cons: "The flight attendants didn't seem to know what they were doing, food ran out before i got any breakfast, the IFE system for my seat didn't work,"
Pros: "The crew was awesome had the most caring crew anything you need thier there to make us happy I’m absolutely happy"
Cons: "I dislike the economic class on a 19 hour journey to Doha to Dallas Texas I felt so tight and annoyed with people next to me when asking to go to the bathroom that’s my mistake next time I surely will go on bussiness class other then that everything was great."
Pros: "good crew"
Cons: "plane hadn't been cleaned (trash/food garbage in the seat pockets), plane was very hot"
Pros: "Excellent entertainment very friendly crew"
Cons: "Food is becoming predictable Qatar Airways"
Pros: "Excellent on board staff"
Pros: "Very good crew"
Cons: "8 hr layover in Doha"
Pros: "I flew from Bali to Doha and then Doha to Dulles after an 8 hour layover. Both flights operated a Boeing 777. The planes were spotlessly clean both flights. The menu choices were amazing and the wine selections were very good. What made the difference was the attentiveness of the cabin crew. I would particularly like to commend the purser and the flight attendants on flight 707 DOH-IAD for their assistance and willingness to go above and beyond the call of duty"
Cons: "Flight 707 was supposed to have the new Qsuites in Business Class, so it was disappointing that without prior notice the airline switched to an aircraft with normal (but quite good) business class seating. Nevertheless, the purser and the flight attendants made the flight memorable in a very positive way."
Pros: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Cons: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Pros: "Helpful and friendly crew"
Cons: "Same as kochi to Doha flight"
Pros: "smooth flight"
Cons: "- the baggage drop off counter guy was rude, so was his supervisor, they forced us to check our carry-on luggage and made it as they're doing us a favor for not checking our backpacks - there was a problem with the flight and got delayed 90 min, we missed our connecting flight and had to stay in DOH airport overnight - the food was really bad compared to other flights by QA, my wife got food poisoning from their food"
Pros: "Comfy, good food, good service"
Cons: "No internet. Limited movie options."
Pros: "Doha to hyd was good. Crew was courteous."
Cons: "Even after online checkin. Just to drop the bags it took 1 hr. The thin old black lady at the baggage drop off counter was very partial in treating people. She allowed a black male take 27.8 kgs but asked us to adjust our bags when we had 23 kgs. Also if the passenger is allowed to carry a laptop bag, according to her training and theory she only knows 1 shape and does not recognize a back pack which has only the laptop. I travelled several times in Qatar, but never had this kind of experience."
Cons: "My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours..."
Pros: "excellent service always a pleasure to fly with QATAR Airways"
Pros: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"
Pros: "Confi and relaxed atmosphere"
Pros: "The plane is very comfortable and the staff are friendly"
Pros: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Cons: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Cons: "Long flight on a 777-200. Crowded aircraft, crew not very attentive to call light, and food mediocre at best. Entertainment service was horrible, old movies and typical Qatar Airline selection of Bollywood films (Expected when flying from Doha, but not New Zealand!) Seat would not recline, but no option to move to another isle seat."
Pros: "I liked the food, the crew, and the team at the airport was nice and professional."
Cons: "We were packed like sardines, it was very uncomfortable. And, by the time they got to me, they were out of the fish I wanted for my meal."
Pros: "Everything is good"
Cons: "Everything fine"
Pros: "Nothing at all"
Cons: "I understand it's the industry standard, but seats are too narrow with shared armrests."
Pros: "The crew was friendly"
Cons: "The security process to board the plane had no order. Stood in line while people after me was able to board the plane. When it was my turn, I was randomly selected for additional security screening."
Pros: "I like Qatar Airways very much. Ground and air personnel are all professional and courteous. I will fly Qatar every time I can."
Pros: "the flight was very comfortable . the movies were very good."
Pros: "Decent leg room. New plane."
Cons: "Only one meal was served in about a 6 hour flight. By the end of the flight I was famished."
Pros: "The guidence between flights I was the only person off my flight to transfer and they sill had a gal waiting to take me to the next gate"
Pros: "The crew was professional and friendly. The flight was on time."
Cons: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
Pros: "Flight was on time. Crew was friendly and attentive to passengers (I give them 4.5 stars). The seats are comfortable. The plane was clean."
Cons: "My 18 year old daughter (turned 18 on December 20, 2016) was singled out, searched extensively bodily and her bag, for no reason what-so-ever. It was a traumatizing experience for her... needless to say, nothing was found and no explanation was given. The seats recline too far back so that the person behind cannot enjoy what they are watching. The crew has to keep asking the passengers in front to pull their chairs up slightly."
Cons: "Ran out of meal options in both flights"
Cons: "Flight attendants raising shades so that light was in your face. Blocking aisles near bathrooms"
Cons: "Time of flight"
Cons: "The delay was awful Al marjan business class lounge in doha don't have good quiet room bed for sleeping"
Pros: "crew were great."
Pros: "Booked business and was good for a 2 hr flight"
Pros: "2h short flight!"
Cons: "Bloody narrow seats and aisle, no comfort at all - horrible!!!"
Pros: "Not much besides the boarding was quick"
Cons: "The crew was overly loud and disturbing. We were told we couldn't bring along a carry on bag with the type of tickets we had purchased yet there was plenty of room for us to once we boarded."
Cons: "Everything ABOUT THIS AIRLINE SUCKS.. the staff was the worst... no one knew the correct information and I suffered from that... my flight was delayed and a crew member decided that she wanted me to miss my flight... I had the worst experience with this airline... it was my first time traveling with u guys and it was so terrible that I would never travel again with u guys.... I flew first class going to my destination but coming back was the WORST"
Cons: "Flight delayed for almost 2 hours"
Pros: "Our seats weren't changed on us, as it was going to Florida"
Pros: "The crew was great but the flight was delayed for two hours"
Cons: "The flight being delayed and comfort"
Pros: "i am glad they had entertainment"
Pros: "Good flight, good service."
Pros: "Everything was good."
Cons: "I loved everything."
Pros: "I was able to get on an earlier flight"
Cons: "The middle seat, but I was glad to have a seat"
Pros: "The organization and ease"
Pros: "On time flights ."
Pros: "On time flight"
Pros: "Movable head rests"
Cons: "Dripped water on me from the air conditioning system, no outlets available"
Cons: "It was frustrating dissapointing pointless they CANCELLED the ridiculous flight. After waiting and waiting they just went and cancelled it"
Pros: "It was easy to check in"
Cons: "The crying baby in the back"
Cons: "Horrible I never Ever flight here again"
Pros: "Made it safely."
Cons: "I faxed in my companion animal information for approval 2 weeks prior. When I checked in I was told it was never approved. I had to stay on the phone for15 minutes. Then ther screeners delayed me 25 minutes going through my carryon looking at some food items. Because of these delays I missed my flight. Horrible service..."
Pros: "It's was fine no issues"
Cons: "Too close of a connection flight."
Pros: "The lady in fort Lauderdale airport desk was too rude. No more united airlane for us ..anymore.(black. And chubby girl) im not racist.but i asked for her name ..she was smart. Doesnt want to give the name..name tag covered."
Cons: "Lack of care, accurate information and professionalism. No options offered and no concerned for our time and no ownership of the issue. Quick to blame the weather and guarantee fare collection. Another airline on my list of "never again" like Spirit."
Cons: "Not having outlets on plane and no TV screens"
Pros: "The flight was on time, both of them"
Cons: "There was a delayed flight due to the crew not being at the airport when it was time to take off. The delayed flight from FLL to IAH caused me to miss my connection and then lost a day of travel because the following flights going out to LAX that evening were overbooked. I was very disappointed with United. They should know ahead of time if the crew is not going to make the flight and cause a huge delay for everyone traveling."
Pros: "no issues with luggage, no delays, flight was good, flight attendants were good"
Cons: "Its a 4hrs flight and they charge for food...barbaric. Also they charge for movies! ridic...they should at least give you 3 options of free movies and then charge for new releases or smth like that..."
Pros: "Didn't get sick lol and felt very comfortable. ☺"
Pros: "The flight arrived early."
Cons: "There was no free entertainment as there is on other airlines. The stewardess spilled soda on me. The kid next to me vomited. There seemed to be less leg room than there is on other airlines."
Cons: "I felt like i was on a Spirit airlines flight. Not sure if it was a new plane but couldnt believe how cramped the seats were.. no leg room and i could nt even turn the page on my magazine without hitting the seat in front of me"
Pros: "Friendly staff and in time flight."
Cons: "No complimentary snacks, only drinks and the seats were too small for leg room."
Pros: "Honestly the delay worked for us. Not sure about the rest of the passengers. Smooth flight and excellent service from the crew."
Cons: "The delay was probably far more impacting to others, so I'm putting that here as a negative."
Pros: "High charge for tv. Little leg room."
Pros: "Very friendly and flt was on time and smooth"
Cons: "N/A all was well"
Pros: "An agent called the night before because they had oversold the flight. I agreed to go later with a $350 flight certificate"
Cons: "Never got an email stating my travel certificate"
Pros: "Thank you Kayak for such great prices. This was my first time traveling on United aND I was very impressed by the great service abs friendly atmosphere. Thanks to the affordable price I was able to visit my family for the holidays. After all the bad service I always experience from Spirit Arlines this was quite a change. I always travel withe spirit because I can afford the high prices from the other airlines and they stole my belonging s from my checked in bag on one occasion and the customer service is the worse ever. Thanks to Kayak I am able to afford traveling with other airlines."
Pros: "On time, clean, great service"
Pros: "The flight attendants were beyond amazing! Honestly best service and respect I've ever had flying!"
Pros: "That I made it there safely."
Cons: "I felt like I was on a ride at an amusement park."
Cons: "Gate agents would now allow carry on bags, saying all the overheads were "full". Upon boarding, however, it was obvious from seeing several empty overhead bins open that storage was far from "full"."
Pros: "Fast, courteous, on time."
Cons: "To cramped, not comfortable."
Cons: "three and a half hours late"
Pros: "Check in time it was horrible . The actual flight was ok"
Cons: "The crew that was at the fFLL airport was rude . I asked the lady to help me to check in . I clearly said , I don't want to do it in the computer because I had my son crying and my daughter too . The lady still have me in a computer . She was walking around and I told her can you please stop walking around and help me ? At this point the to people that supposed to be helping were so lazy looking at each other . The lado had actitud me , very rude then on top of that they didn't give me my boarding ticket they forgot because they were too busy talking to each other about what I told the lady to stay to help me . I will never fly with this airline. Plus the crew that helps to load and unload the bag they just stand there , I'm with my baby in my hands and bags and they don't even ask can I help you"
Cons: "Cannot believe that the airline is so cheap that all a passenger gets is a half cup of soda. Otherwise you will have to pay for a bag of chips......what's next?"
Cons: "Disorganized, every leg of flight was delayed. Flight was delayed, because the plane was over weight with luggage, should have been foreseen."
Pros: "The gentlemen on our return flight fromTampa was very helpful. He assisted us with our return flight as we needed to request to be " standby" He was very polite and helpful. ( a man gentlemen)"
Cons: "The horrible seating, and awful smell. The flight attendant(male) ran the cart over my foot several times without any regards."
Cons: "Delayed over hour- no space- bad and indifferent service"
Cons: "Chilli for dinner was horrible."
Cons: "Gate change notice"
Pros: "The crew was good. The food was OK."
Cons: "The battery for my electric wheelchair was seized in China for being over regulation (despite the fact that it was not). No accommodation was provided. AirChina put me on the plane after inspecting the battery. I would discourage any disabled passengers from traveling through China)"
Pros: "Great crew, comfortable space,"
Cons: "Well done"
Pros: "bad middle seat - no advance seat selection available even 4 days in advance from kayak app and just fly website said link is broken. airchina website cannot find ticket. empty exit row seats not allocated upon request - airlines wanted $100 more for it. allocated randomly to others mid flight."
Cons: "advance seat allocation at the time of booking."
Pros: "Crew was friendly and spoke English. Boarding was timely."
Cons: "The food was the same on the flight to and from. Also was warm, not hot."
Cons: "For this plane, the seat is very cramp - leg room has shrunk. Entertainment selection is poor, no new movies at all - like watching reruns."
Pros: "The plane made no unscheduled landings."
Cons: "The extreme delay that caused me to nearly miss my connection with Air China, the incredibly low level of English spoken on a flight originated in the US, and the complete dismissal of three cabin crew members when I asked about arrangements to be expedited to our connecting flight to Bangkok. Avoid this airline completely, and if at all possible, transiting through Beijing Capital Airport."
Pros: "Flight attendant was very nice and cared for passengers"
Cons: "Flight delayed and we waited for a very long time for unboarding due to tenical issue."
Pros: "The crew was very nice and the aircraft was decent. The pilots very good . All landings and takeoffs were very very smooth"
Cons: "Beijing airport and the Chinese customs system but of course that is not the fault of air China"
Pros: "Number of crew and attentiveness; meal service on a short flight and efficiency in delivery"
Cons: "Mass boarding rather than by section"
Pros: "Good to have a footrest."
Cons: "Small toilets. Hindu meal was inedible."
Pros: "crew was competent the flight left and arrived on time"
Cons: "boarding was awkward. We had to take a bus to the plane and walk up the stairs The food was mediocre The seat was not very comfortable"
Cons: "No guarantee for flight due to inclimiment weather"
Pros: "Flight attendants were very courteous and responsive to requests. Overall, service was superb."
Pros: "The crew is courteous and very nice looking."
Pros: "Efficient and friendly staff"
Cons: "Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again"
Pros: "Good flight, clean, good service and great price"
Cons: "Food for vegetarians is not that great. Carry your own food. English is definitely a problem for the crew but everything is manageable."
Cons: "no wifi entire flight! stuff force you to turn off device after take off, even phone in airplane mode and self entertaining and playing cards not allowed. very bad english makes comunication hard and almost impossible order food or drink... they just bring watever and arguing about results in ( sorry no engliss). film selection horrible, old movies and 90% chinese. flight attendand skipped warm food after salad. only after reminding food was given! 0 requests after take off or during food if want any drink. you need literally flag down attendant to get your drink. if ordered tea, attendant asking you milk and sugar, you respond yes, you get then only tea no sugar or milk. after that nobody comes! accent were made to chinise pasdengers, more food or snaks were given or more comfort provided."
Pros: "Great service"
Cons: "Luggage did not arrive for 2 days from Beijing"
Pros: "Blankets and a pillow were provided"
Cons: "No entertainment."
Cons: "Flight Crew member was very rude and un professional When we ask for his name he refuses so we can mankecformal complain And we ask other members for his name they said its in chineese and difficult for us to understand"
Pros: "Meals were decent, Staff was VERY attentive, courteous and polite. Ride was very smooth. Didn't hear much from the pilots, which is ok!"
Cons: "The no-phone, no-internet rule is absurd. I could have really used some internet-for-purchase on a 13 hour flight. Some movies were only in Chinese with no subtitles and the games seemed to require a separate controller with X/Y buttons. Overall blah score entertainment. Announcements were too frequent an intrusive, especially when they're repeating the same thing 2 minutes apart. Also, the weird rules--shades must be up during takeoff, but must be down while we were in the air. Seat must be up during meal time. Learn to chill a little China Air."
Pros: "Doesn't matter if your economy or first class. First one to the gate gets in. Good for me because I always fly economy."
Cons: "Typical Chinese service, poor. Will never fly Air China ever again. Only reason why I book the ticket because it was cheap, now I know why."
Pros: "Everything, meals were good."
Pros: "No problems, no hassles, a smooth flight and an early arrival for a quick transfer to LA. The staff, the food, and the IFE was above average for this leg."
Cons: "No complaints."
Cons: "very inconvinient"
Pros: "The price was low and that was the only silver lining"
Cons: "-> Food is horrible -> Staff behavior is not pleasant"
Pros: "There was a lot of food"
Cons: "There were no vegetarian options"
Pros: "Flight crew was attentive and food was good"
Cons: "If there were empty seats, potentially relocating people so you could have a little bit of elbow room?"
Cons: "After long, chaotic lines to transfer planes in Beijing to head to Shenzhen I was showing my passport to the security guard, and suddenly he calls for someone, and another guard walks away with my passport. I had no idea what was going on. I wasn't told to follow him, but he had my passport, so I followed the guard to get my passport back, and the guard hands me my passport, laughs, and points upward. I walk upstairs and see a mess of lines. A bunch of flights were canceled due to a small storm. The machines to rebook a flight were broken, so I had to wait in a line for 2+ hours in order to rebook a flight for the following day. We were told that there would be a complimentary hotel, but I waited in a line for an hour to inquire about a hotel room, only to be told where my luggage was. They could have held up a sign saying where everyone's luggage was, instead of misleading us, saying it was a line for a hotel room. My suitcase was in a pile of suitcases from all the flights that were canceled, and was difficult to find. After spending 6 hours at the airport sorting out new travel plans, I ended up with no place to sleep, but fortunately found a friend of a friend to stay with. The next day, I arrived at the airport for my new flight, with no seat assignment. I waited in a long line to get a seat, then went to board the plane, and the flight was delayed 3 hours. Overall, it took 34 hours to arrive in Shenzhen after leaving San Francisco. If I had automatic updates sent to my email, or, if there was signage at the airport giving people information, that would have been helpful for the crowds of confused people. I also might have had a chance to reroute my flight Hong Kong to get in earlier, but I had no idea what was going on. There was terrible communication that was not due to a language barrier."
Cons: "All flight was delayed over 4 leg. Horrible experience and flight got cancel and rerouted to a further airport. No compensation from airline and had to lyft 50 miles home"
Pros: "Nothing I liked it as there were no vegetarian option and crew was not able to speak in english"
Cons: "Not speaking in English the crew"
Cons: "The flight delayed almost five hours.during the time, no broadcast no food no drink. Air china is so bad."
Pros: "We were finally able to get home but..."
Cons: "we are still trying to contact someone in Beijing to help us get our security check items back and no one from China Air staff is helping to ship our items back to us."
Pros: "Very nice and attentive staff"
Cons: "Delays without any information"
Pros: "Attendants were friendly and helpful."
Cons: "Flight was delayed, but no sign was posted at the gate. Eventually we heard an audio message. No movies in flight."
Pros: "Seats in front of plane"
Cons: "1 hour delayed due late plane arrival"
Pros: "- flight attendants were very nice - offering of tea and biscuits during red eye at any hour"
Cons: "Customer service agents at front desk in LAX and Beijing - TV touch screens were broken 50% of the time - poor quality beverages and food"
Pros: "The plane was more spacious than many flights I was on during my vacation."
Cons: "The flight was delayed because the plane was late to the airport and I nearly missed a connection."
Pros: "Flight and Crew were good but entertainment wan't as they had old selections in Entertainment."
Cons: "I had booked "Hindu-vegetarian" meal (it's completely different than Chinese Veg or other Veg) and they often had Chinese Veg in the flight. If they can't offer "Hindu-Vegetarian" then they should remove this option from their list of meal."
Pros: "Comfortable seats, nice polite crew, decent food - pleasant surprise that the plane wasn't full so I could stretch out"
Cons: "Was surprised to find - first time - that I couldn't take my vitamin c water on the plane since they made another check right before entering the plane - so far once you went through security check I was always able to take the full waterbottle with me - again mediocre choice of movies, difficulty with touch screen"
Pros: "The flight was generally fine and on time. Good as good as to be expected on midrange flight."
Cons: "Transfering in Chengdu takes forever. First we didn't get a gate and had to take a bus to terminal the long way round the runway - 10 mins. Then we had to collect our suitcases and re-check in and the queue was very long. Some people were very stressed about missing their connecting flights. Then when transferring to connecting terminal you first have to walk far within the terminal, then have to go outside security, find yourself the shuttle bus to the other terminal yourself, then go through security again - many more queues. Lots of time spent and lots of stress, and I'm not alone as everyone was complaining."
Pros: "Beijing (PEK) Terminal 3"
Cons: "Beijing (PEK) Terminal 3"
Cons: "The very worst thing is that I flew into Beijing 90 minutes before my next flight -- had to go through terminal transfer and a VERY LONG immigration line. In fact, I MISSED MY FLIGHT TO CHENGDU, and Air China had to book me on a later flight. The Beijing airport is cranky and difficult to smoothly get from one place to another, but missing this flight was COMPLETELY AVOIDABLE if there were ANY Air China staff around to assist and there weren't."
Pros: "I was worried after reading some of the reviews. However, I was extremely happy with my experience. Clean and comfortable. Everything was on time and no delays. Cabin crew was attentive and very helpful. A great all-round flight and trip."
Cons: "No real complaints. Airline food is airline food. The services for drinks was amazing though."
Pros: "I liked the room on the airbus jet more than the room on the Boeing jet going over to Begging we were in a 737 that was squeezed sideways.. I liked the spac3e tha5t one less seat across provided."
Pros: "Very nice staff!!"
Pros: "Food and service was really nice! The entertainment system was outdated"
Cons: "Same as before. Plus I was not allowed to play games on my phone. All the other people sitting around me was allowed to play on their laptops and IPad but i wasn't allowed to play on my phone"
Pros: "Food and beverage service was good"
Cons: "Personal entertainment system was very slow"