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(Round-trip)
Airports
Origin
San Francisco
$481
only
$481
New York
$436
only
$436
Seattle
$512
only
$512
Los Angeles
$421
only
$421
White Plains
$916
only
$916
San Jose
$413
only
$413
Destination
Chengdu
$413
only
$413
Sat, Mar 17
SJC
CTU
31h 35m
Fri, Mar 23
CTU
SJC
28h 30m
Trip: 7 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3950 reviews
Overall
6.5
Boarding
6.7
Comfort
6.4
Crew
6.9
Entertainment
6.0
Food
6.0
PEK
BKK
Excellent 10.0

Level of Service

LAX
PEK
Okay 4.0

Efficient and friendly staff

Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again

BOM
PEK
Mediocre 2.0

The aircraft crew was nice

The ground staff in Mumbai airport was rude and disrespectful. These people need special training on communication. Very dissapointed, never taking air China again.

PEK
SFO
Excellent 10.0

The flight attendants where excellent.

n/a

PEK
IAD
Excellent 10.0

Level of Service and the food.

Mon, May 7
LAX
CTU
21h 00m
Tue, May 29
CTU
LAX
16h 30m
Trip: 23 days
4.6OkayShow reviews
Overall 4.6 Okay
Based on 1 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
SVO
PVG
Excellent 8.3

Very good seats

Very few movies it the list

CTU
KWL
Excellent 10.0

Airline personnel very helpful. Plane was clean.

Finding China Eastern in very large terminal. Almost no signs in English.

PVG
YVR
Mediocre 2.0

Every time the flight was late

LAX
CTU
Okay 4.6

My check in baggage arrive to chengdu two days later, I thought it was lost.

CTU
PVG
Mediocre 2.0

This ridiculous airline and it's rude, obnoxious staff in Chengdu made a mockery of my friend and I (two 21 year old American girls traveling alone). We had booked round trip tickets back in October 2017 that included a 1 hour layover in Chengdu first, then a 7 hour layover in Shanghai on our way to Bangkok for a trip in Thailand. That was fine with us. Then all of a sudden it changed to a 6 hour layover in Chengdu then an 18 HOUR layover in Shanghai. We decided to deal with it and get a hotel room in Shanghai, no big deal. After a great trip in Thailand and leaving fine from Bangkok to our first layover in Chengdu, that is where the nightmare started. First off, going through Chengdu customs, I don't know if it is because Americans do not travel through there a lot, but the officers pulled us aside and were passing around our American passports around their staff, taking pictures of them with Iphones before handing us "in-transit" paperwork to fill out. As weird as that was, no one really seemed to speak english and we just wanted to get away from them and get through. When we went to the check in counter, they handed me a boarding pass for our flight at 1:50 that afternoon, but then proceeded to tell my friend that she wasn't on a flight until the next morning at 7 am out of Chengdu and our original connecting flight out of Shanghai at 11:50 the next morning was now at 8 pm for her. What could have been simply fixed like it WAS after calling priceline and our travel agent, the staff at the ticket counter and a representative over the phone made our lives living hell. They barely spoke english and the ones that did were very rude to us, saying that they couldn't help us and put us on the phone with China Eastern. FOR AN HOUR AND A HALF we were on the phone with a representative who was talking us in circles, telling us that there were no available seats on the 1:50 and that he could get her on the next 3:45 out of Chengdu, then put us on hold to come back and say he couldn't only change 1 domestic flight in China, but would have to cancel her flight to NY. When offering to pay to just DO IT and get out of china, he said that if he were to cancel it and take our credit card info, it "may or may not go through" and if it didn't she would be stuck with no flights. When asked how that made any sense, he proceeds to say" Because miss, our system sucks," and other rude things like "Why can't you just keep your flight and meet your friend in NY." then him along with a rude ticket counter guy say that he could help us if we took 5,000 yuan out of the bank and paid them cash. TRYING TO SCAM US. After all this drama a simple call to priceline was able to fix the problem no payment involved, and there WERE available seats on all the flights and a domestic flight could be changed. LYING, SCAMMING, RUDE, individuals. Definitely worth a little more money to take any other airline BUT THIS ONE.

Mon, Apr 9
JFK
CTU
43h 40m
Tue, Apr 24
CTU
JFK
14h 40m
Trip: 16 days
9.3ExcellentShow reviews
Overall 9.3 Excellent
Based on 3 reviews
Overall
7.9
Boarding
7.8
Comfort
7.9
Crew
8.3
Entertainment
7.8
Food
7.7
SEA
PEK
Excellent 8.6

Customer service from the crew was outstanding.

Lack of leg room.

PEK
SEA
Excellent 8.0

The flight was smooth, once we began. There were few bumps.

I did NOT like having to wait almost two hours to board, and the constant "We expect to have our computer system up in 'a few minutes' " was really annoying.

SZX
PEK
Excellent 10.0

Everything was clean and well appointed. The air attendants were helpful and friendly. The seat was fine and they provide a nice little back pillow & blanket in economy. The food was tasty and simple which is good for long flights. Not overly salted. I found it to be a satisfying experience in economy.

All was fine

ORD
PEK
Excellent 10.0

Everything felt comfortable and clean on my first flight on Hainan. I sat in economy and overall it was a great experience, especially considering what I paid from Chicago to Shenzhen via Beijing. The food might be slightly better on Cathay Pacific, but I really have no complaints about it. It was tasty and relatively healthy. It wasn’t oversalted and on long flights that makes a huge beneficial difference. You can always go to the galley and grab a simple sandwich if you need something between meals. Overall it was an excellent experience.

CTU
PEK
Good 6.3

The flight boarded on time, and arrived only approx. 30 minutes late for a 15 hour flight. The staff were friendly and seemed well-meaning.

It seemed that the staff for the NY-Chengdu did not include anyone who spoke English beyond a few memorized phrases. Another passenger and I were standing in the back and speaking, and the crew asked her to tell me that we weren't allowed to stand there and had to return to our seats. Their lack of English would be a problem if there were an emergency of any sort. The flight attendant tried to wake me several times to give me my vegetarian meal. When I was finally awake enough to eat he said the food was no longer good, I should wait until the next meal time. Entertainment options for the NY-Chengdu flight were limited - current or recent English options were few. Foreign language (mostly Chinese) options had subtitles, but few looked like there would be an interesting and fun storyline. The entertainment system was broken for the Chengdu-Beijing flight.

Thu, May 17
LAX
CTU
18h 55m
Sat, Jun 2
CTU
LAX
16h 30m
Trip: 17 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Jul 24
LAX
CTU
27h 30m
Tue, Sep 4
CTU
LAX
18h 40m
Trip: 43 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 4292 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
LAX
CAN
Excellent 9.3

Long haul 15 hour flight

CAN
HAK
Excellent 10.0

Fast plane

CAN
DPS
Okay 5.6

Extra leg room in emergency exit row They actually played a movie that was in English. Not the first time I have flown China Southern, but the first time I had air control above. This is something I feel makes flight a bit more comfortable.

Food is terrible. They ran out of wine during first beverage service. Exit row passengers are not permitted to keep items under seat. Flight was delayed at take off and perhaps in route because we were over an hour off of schedule. Aircraft always had a line for the bathroom, two is not enough for amount of people and duration of flight. I do not know if there was bathroom in front, it was sectioned off.

SIN
CAN
Excellent 8.3

Flew Business class from SIN to CAN. Seats were OK, crew was very attentive and eager to please. Food was good.

Seat did not go back as far as I would have liked

CAN
CNS
Excellent 8.3

The 3 employees at the counter got together & solved a glitch in our Australia visa that was priventing them from issueing bording pass for our second leg of travel They were outstanding & also unexpectedly we received a hotel respite for our 8 hour layover in Guangzhou! Smiling flight atendents. This is my first travel with China southern On the other hand during 6 wk prior to our trip we were unable to get anybody on the phone to ask Q or reserve a seat. On line charades where like a closed loops ! The price for long haul: Dubai/Guangzhou/cairns could not be beat!!

Mon, Mar 26
SFO
CTU
14h 05m
Mon, Apr 9
CTU
SFO
13h 20m
Trip: 15 days
5.3OkayShow reviews
Overall 5.3 Okay
Based on 1 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
SAN
SFO
Okay 5.3

The crew was very nice

It was a short flight. Didn’t dislike anything other than paying for TV/movies.

PUJ
ORD
Good 7.6

We left Chicago close to 6 hours late and they didn't bother to put anyones luggage onboard. So we arrive close to 6 hours late and no luggage so we have to wait in line to fill out paperwork to have our luggage located/delivered along with everybody else who had checked baggage. That can not be a cost effective way to run your business

SFO
IAD
Mediocre 3.3

Can’t think of anything nice to say...

On a cross-country flight from San Francisco to DC, you would think United could provide more than one snack option that is void of any nutritional value, and perhaps they could provide alternatives for their patrons with allergies. Is fresh fruit really too much to ask for on a 6-7 hour flight??

COS
DEN
Mediocre 2.3

Nothing.

Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination.

MEM
EWR
Excellent 10.0

On time & courteous. & On board service was excellent

Nothing

Fri, Mar 30
SEA
CTU
30h 30m
Sun, Apr 8
CTU
SEA
37h 50m
Trip: 10 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 322 reviews
Overall
7.1
Boarding
7.2
Comfort
7.2
Crew
7.5
Entertainment
6.8
Food
6.8
SHA
SZX
Okay 5.0

I was very sick and contagious and asked for a single person hotel room for the night before a connecting flight. It was not accommodated. It would have cost extra 100-200 yuan. Then when we asked for the shuttle to the hotel, the security at the departures level meant we could not exit and be picked up. No one could arrange pick up at arrivals. Instead we paid for a taxi ourselves. Poor service and coordination, especially considering I could barely talk and just badly needed a rest.

SZX
SEA
Excellent 9.3

Kept me well hydrated, supplied tissues that helped me bear a long flight while sick. Early arrival appreciated. Fresh fruit was good.

Crew might have cleared away medications by mistake but they tried hard to find it, inquired all attendants and even looked through the trash. I missed the passing of of declaration forms twice while I was in the bathroom and when we landed the customs people directed me wrong so I had to wait a long time in line to get through customs without water which made me sicker and I had to go to the doctor.

XMN
YVR
Excellent 10.0

We left 13 mins late but landed 45 mins earlyearly

LAX
XMN
Okay 4.6

Complimentary wifi and excellent crew service

The econ seat is too low, when front seater tilted the seat backward, the screen is right in front of my face. Entertainment video screen doesn’t adjust; in other words, it cannot be adjust in angle, causing neck pain over time. Meals are average, definitely different from the quality compared to regional or domestic equivalent. Very sad, considering that Xiamen Air has a good reputation inside China. The restroom is also poorly stocked — no toilet roll constantly

XMN
HKG
Excellent 10.0

I liked the price of the trip and free hotel for long transit time.

Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem.

Tue, Jun 5
LAX
CTU
18h 55m
Wed, Jun 27
CTU
LAX
16h 50m
Trip: 23 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Boarding
7.0
Comfort
7.0
Crew
7.7
Entertainment
6.3
Food
6.9
CTU
TSA
Excellent 8.0

Sichuan is a good basic airline. No frills but they get the job done. Our flight was on time and the staff very professional

LAX
TNA
Good 7.3

Most of the crew was not skilled with English (both comprehension and pronunciation) so it was difficult to communicate or to understand instructions. The flight was also delayed for an hour, which could have been avoided if the airline staffed more people for check-in or streamlined the check-in process since that was the only bottleneck preventing passengers from being on time.

LAX
CTU
Excellent 8.0

We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei.

LAX
HGH
Okay 4.6

It was never made clear in my itinerary that there was a stop at Hangzhou. I didn't realize there was a seperate flight until I checked in at the hotel.

LAX
CTU
Excellent 8.0

We had to get off the plane in Jinan to go through customs and get back on rather than going straight to Chengdu. In Chengdu we had to claim our checked bags and check in again before boarding to Taipei.

Wed, Mar 28
JFK
CTU
21h 10m
Wed, Apr 11
CTU
JFK
23h 40m
Trip: 15 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 3058 reviews
Boarding
8.4
Comfort
8.2
Crew
8.7
Entertainment
8.0
Food
8.1
CEB
ICN
Good 6.3

The flight attendants were all helpful and nice, which is rare.

Of course flying economy for a long haul is pretty dismal. One the way back the bathrooms did not have running water. ewww! they let a bottle of water for people to use; no thank you!

GMP
HND
Excellent 9.6

The Food was great! Asiana Airlines Economy Seats have more leg room than most airlines. Service was Excellent.

We had just purchased coffee and the boarding agent told us that their policy was that we were not permitted to take hot coffee onto the aircraft. My guess is it had to do with safety. I've never been told this on any of the hundreds of flight i've been on traveling the world. It must be a South Korea thing.

MNL
ICN
Okay 4.0

Service

Long delay in a small departure area with not enough seats especially for seniors. It took a while before we were allowed to board the plane. Everyone is complaining.

ICN
ORD
Excellent 10.0

Footrests

CEB
ICN
Excellent 9.3

i like how accomodating the crew was

Thu, Apr 26
LAX
CTU
23h 55m
Mon, May 7
CTU
LAX
18h 45m
Trip: 12 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3950 reviews
Overall
6.5
Boarding
6.7
Comfort
6.4
Crew
6.9
Entertainment
6.0
Food
6.0
PEK
FRA
Excellent 10.0

Everything. Air China comfort and service is great. I travel a lot to China and Air China is my first choice.

LAX
PEK
Okay 4.0

Efficient and friendly staff

Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again

BOM
PEK
Mediocre 2.0

The aircraft crew was nice

The ground staff in Mumbai airport was rude and disrespectful. These people need special training on communication. Very dissapointed, never taking air China again.

PEK
SFO
Excellent 10.0

The flight attendants where excellent.

n/a

PEK
BKK
Excellent 10.0

Level of Service

Thu, Feb 22
JFK
CTU
32h 15m
Fri, Mar 2
CTU
JFK
27h 10m
Trip: 9 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 4059 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.4
Entertainment
8.2
Food
7.7
HKG
LAX
Mediocre 2.0

the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers

HKG
KIX
Okay 5.0

Good entertainment choices, but the system itself was awkward and slow to respond.

The 777 was tired. Tray tables weren’t clean and it was fitted with seats that did not recline. Most uncomfortable!

HKG
YVR
Good 7.6

Easy boarding, good entertainment. Great crew.

Long flight to easy to complain about something. But really no problems here

SIN
HKG
Okay 5.0

I enjoyed the good check in service, and the excellent lounges. As always, the overall level of service on Cathay was good.

The utterly appalling seats on Cathay's old B777s are unacceptable for a premium airline. Non-reclining economy seats which are desperately uncomfortable for any flight of more than 1 hour, and completely unsuitable for an overnight flight. These planes desperately need a refit. Best avoided until this has been completed. The flight was overbooked, and the cabin crew seemed stressed and very busy. As a long term frequent flyer with CX, this was a very disappointing experience.

JFK
HKG
Excellent 8.0

Unable to do online check in, have to waste time to line up in the airport. Not all people need visa to enter a country, this is rediculous that I couldn’t proceed to check in online because I do not have visa to enter my own country. Rediculous

Mon, May 14
LAX
CTU
21h 00m
Thu, May 31
CTU
LAX
16h 30m
Trip: 18 days
4.6OkayShow reviews
Overall 4.6 Okay
Based on 1 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
YVR
Mediocre 2.0

Every time the flight was late

CTU
KWL
Excellent 10.0

Airline personnel very helpful. Plane was clean.

Finding China Eastern in very large terminal. Almost no signs in English.

PVG
KMG
Okay 5.6

We stopped in NAO (Nanchong) for about an hour and it was quite a sketch experience.

PVG
DEL
Excellent 8.0

Nice crew

Old plane , a bit beat up

BKK
PVG
Excellent 9.0

The staff are very efficient and professional. The food was much better than I expected. We were given pillows and blankets . Bathrooms were clean .

The only issue with CEA was checking in and boarding. It was brutal coming out of Bangkok. I’m not sure if this is the fault of CEA or Bangkok Airport.

Sat, Apr 14
SJC
CTU
19h 10m
Sat, Apr 21
CTU
SJC
31h 00m
Trip: 8 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 1159 reviews
Overall
7.9
Boarding
7.8
Comfort
7.9
Crew
8.3
Entertainment
7.8
Food
7.7
SYX
PEK
Excellent 8.6

I had about 30 minutes to change planes in Beijing cause of the flight delay (still had to switch terminals, check in and go through the border). I was met by an airline representative near the plane with a special bus and accompanied through all the bureaucracy very quickly. Excellent airline staff.

the flight was delayed for 1.5 hours and no staff in Sanya domestic terminal could speak English

SEA
PEK
Excellent 8.6

Customer service from the crew was outstanding.

Lack of leg room.

PEK
ORD
Excellent 8.3

The most attentive and caring staff, the snacks set up at the back of the plane, clean, comfortable planes, amazing food. Would always choose over US carriers

The in-flight entertainment set up is lacking. On a 13 hour flight on which your cellphone is banned even in flight mode that’s a big deal

CAN
PEK
Excellent 9.0

The crew is very attentive and kind.

Crowded, small space.

CTU
PEK
Good 6.3

The flight boarded on time, and arrived only approx. 30 minutes late for a 15 hour flight. The staff were friendly and seemed well-meaning.

It seemed that the staff for the NY-Chengdu did not include anyone who spoke English beyond a few memorized phrases. Another passenger and I were standing in the back and speaking, and the crew asked her to tell me that we weren't allowed to stand there and had to return to our seats. Their lack of English would be a problem if there were an emergency of any sort. The flight attendant tried to wake me several times to give me my vegetarian meal. When I was finally awake enough to eat he said the food was no longer good, I should wait until the next meal time. Entertainment options for the NY-Chengdu flight were limited - current or recent English options were few. Foreign language (mostly Chinese) options had subtitles, but few looked like there would be an interesting and fun storyline. The entertainment system was broken for the Chengdu-Beijing flight.

Sat, Apr 7
HPN
CTU
27h 05m
Sat, Apr 28
CTU
HPN
21h 21m
Trip: 22 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 16147 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.5
Food
7.4
LAX
IND
Excellent 10.0

The comfort, space, quiet, snacks

CUN
ATL
Good 7.0

Staff was friendly. Flight was smooth.

Media kept freezing. They had to reboot the system several times.

DEN
JFK
Good 6.3

Comfortable seats. Good entertainment

Going to Denver was delayed and now return trip delayed We were give 3 separate reasons. Poor communication. Just telling me a flight will be delayed is not communication. Lack of a free snack was disappointing. May have to rethink flying Delta next time.

FLL
DTW
Excellent 10.0

I like service

ATL
SLC
Excellent 10.0

Quick boarding for a big plane. Lots of room for overhead luggage. Two beverage services. Nice crew!

Mon, Apr 2
SFO
CTU
14h 05m
Wed, May 2
CTU
SFO
13h 20m
Trip: 31 days
5.3OkayShow reviews
Overall 5.3 Okay
Based on 1 reviews
Overall
7.2
Boarding
7.4
Comfort
7.0
Crew
7.7
Entertainment
6.5
Food
6.4
COS
DEN
Mediocre 2.3

Nothing.

Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination.

SFO
PHL
Mediocre 2.3

Crew was nice

I hated my seat. Last row. Seat didn’t recline. Right next to the bathroom. That should not even be a row for passengers!

PUJ
ORD
Good 7.6

We left Chicago close to 6 hours late and they didn't bother to put anyones luggage onboard. So we arrive close to 6 hours late and no luggage so we have to wait in line to fill out paperwork to have our luggage located/delivered along with everybody else who had checked baggage. That can not be a cost effective way to run your business

SAN
SFO
Okay 5.3

The crew was very nice

It was a short flight. Didn’t dislike anything other than paying for TV/movies.

ORD
CVG
Good 6.0

My checked luggage didn’t make it to cincinnati

Tue, Jun 12
JFK
CTU
25h 25m
Tue, Jun 19
CTU
JFK
34h 29m
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1750 reviews
Overall
8.0
Boarding
7.9
Comfort
7.7
Crew
8.4
Entertainment
7.1
Food
7.4
AMS
NCL
Good 7.6

Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good.

The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me.

BCN
AMS
Excellent 9.3

The food was excelent

I have to pay to pay a little more confort

IAD
AMS
Good 7.3

787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach.

IAD
AMS
Mediocre 2.0

They stole my money

LAX
AMS
Mediocre 2.0

My bagage broke

I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it

Wed, May 2
SJC
CTU
29h 10m
Tue, May 8
CTU
SJC
31h 00m
Trip: 7 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 1159 reviews
Overall
7.9
Boarding
7.8
Comfort
7.9
Crew
8.3
Entertainment
7.8
Food
7.7
CAN
PEK
Excellent 9.0

The crew is very attentive and kind.

Crowded, small space.

SEA
PEK
Excellent 9.3

Nice movie selection of movies.

Nothing.

FOC
PEK
Good 6.6

The flight went smoothly, once we began.

SZX
PEK
Excellent 10.0

Everything was clean and well appointed. The air attendants were helpful and friendly. The seat was fine and they provide a nice little back pillow & blanket in economy. The food was tasty and simple which is good for long flights. Not overly salted. I found it to be a satisfying experience in economy.

All was fine

PEK
CAN
Excellent 9.6

Not a crowded flight so had an extra seat. That was really nice.

It was all fine.

Wed, Apr 25
SEA
CTU
22h 00m
Mon, May 7
CTU
SEA
18h 35m
Trip: 13 days
Overall 0.0 Poor
Based on 0 reviews
Mon, Apr 9
JFK
CTU
18h 20m
Wed, Apr 18
CTU
JFK
19h 25m
Trip: 10 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3950 reviews
Overall
6.5
Boarding
6.7
Comfort
6.4
Crew
6.9
Entertainment
6.0
Food
6.0
PEK
FRA
Excellent 10.0

Everything. Air China comfort and service is great. I travel a lot to China and Air China is my first choice.

IAD
PEK
Excellent 10.0

Level of Service

PEK
IAD
Mediocre 2.0

The aircraft crew was polite

The connecting flight left me. Had to stay in China for a day. Mumbai airport didn't communicate with airlines in China

PEK
JFK
Okay 5.6

The style of the pillows and blankets were nice. The pillows were really comfortable and a good size. The taste of the food was okay. I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated.

The sealed blanket had white hair as if from an older person. Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid. My companions noticed that the sometimes when he received his food it was still cold in some parts. On my return flight there were a few times my row was skipped for drinks. On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water. The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight.

PEK
SFO
Excellent 10.0

The flight attendants where excellent.

n/a

Tue, Mar 13
SFO
CTU
42h 10m
Wed, Mar 28
CTU
SFO
36h 20m
Trip: 16 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 4595 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
JFK
Excellent 10.0

Flight attendants very attentive, courteous and professional. Even while children were sleeping during meal distribution. We were offered sandwiches for them to eat later. Phone can now be used in airplane mode. USB charger via screen.

Monitors sometimes turn on. Harder to give rest to eyes when lights turn on all monitors.

PVG
YVR
Mediocre 2.0

Every time the flight was late

PVG
CRK
Okay 5.6

Everything but the seat

The seat didn’t recline. Very uncomfortable especially on a late night flight

CTU
PVG
Mediocre 2.0

This ridiculous airline and it's rude, obnoxious staff in Chengdu made a mockery of my friend and I (two 21 year old American girls traveling alone). We had booked round trip tickets back in October 2017 that included a 1 hour layover in Chengdu first, then a 7 hour layover in Shanghai on our way to Bangkok for a trip in Thailand. That was fine with us. Then all of a sudden it changed to a 6 hour layover in Chengdu then an 18 HOUR layover in Shanghai. We decided to deal with it and get a hotel room in Shanghai, no big deal. After a great trip in Thailand and leaving fine from Bangkok to our first layover in Chengdu, that is where the nightmare started. First off, going through Chengdu customs, I don't know if it is because Americans do not travel through there a lot, but the officers pulled us aside and were passing around our American passports around their staff, taking pictures of them with Iphones before handing us "in-transit" paperwork to fill out. As weird as that was, no one really seemed to speak english and we just wanted to get away from them and get through. When we went to the check in counter, they handed me a boarding pass for our flight at 1:50 that afternoon, but then proceeded to tell my friend that she wasn't on a flight until the next morning at 7 am out of Chengdu and our original connecting flight out of Shanghai at 11:50 the next morning was now at 8 pm for her. What could have been simply fixed like it WAS after calling priceline and our travel agent, the staff at the ticket counter and a representative over the phone made our lives living hell. They barely spoke english and the ones that did were very rude to us, saying that they couldn't help us and put us on the phone with China Eastern. FOR AN HOUR AND A HALF we were on the phone with a representative who was talking us in circles, telling us that there were no available seats on the 1:50 and that he could get her on the next 3:45 out of Chengdu, then put us on hold to come back and say he couldn't only change 1 domestic flight in China, but would have to cancel her flight to NY. When offering to pay to just DO IT and get out of china, he said that if he were to cancel it and take our credit card info, it "may or may not go through" and if it didn't she would be stuck with no flights. When asked how that made any sense, he proceeds to say" Because miss, our system sucks," and other rude things like "Why can't you just keep your flight and meet your friend in NY." then him along with a rude ticket counter guy say that he could help us if we took 5,000 yuan out of the bank and paid them cash. TRYING TO SCAM US. After all this drama a simple call to priceline was able to fix the problem no payment involved, and there WERE available seats on all the flights and a domestic flight could be changed. LYING, SCAMMING, RUDE, individuals. Definitely worth a little more money to take any other airline BUT THIS ONE.

BKK
PVG
Excellent 9.0

The staff are very efficient and professional. The food was much better than I expected. We were given pillows and blankets . Bathrooms were clean .

The only issue with CEA was checking in and boarding. It was brutal coming out of Bangkok. I’m not sure if this is the fault of CEA or Bangkok Airport.

United States to Chengdu Flight Information

Flights Arrive in Chengdu
Flights Depart from United States
Flight Price $413
Airlines Air China, China Eastern, Hainan Airlines, China Southern, United, XiamenAir, Sichuan Airlines, Asiana Airlines, Cathay Pacific, Delta, KLM
*
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