Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Pros: "Baggage handlers extremely fast"
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Cons: "Too many flight delays and gate changes"
Pros: "The crew was light spirited. Took the angst out of the long stressful wait"
Cons: "Punctuality. Flight was 2 hours late"
Pros: "Lift off and landing was excellent"
Pros: "Crew was good seat comfortable"
Cons: "Better snacks"
Pros: "The crew and the boarding were good"
Cons: "No food. Just unhealthy snacks"
Pros: "Crew was friendly, cabin was clean."
Cons: "No Tvs"
Pros: "It was fine. They didn't charge me for the exit row, so that was nice"
Cons: "N/a. It was fine"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Cons: "Slight delay of flight"
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Cons: "Flight was delayed."
Pros: "Loved being in first class"
Cons: "Hated gate change and late plane at the last minute."
Cons: "Boarding is as usual chaotic"
Pros: "Nice and helpful crew, fast service."
Cons: "The food was not good, the breakfast was tiny. Who wants a sweet muffin for breakfast!?! It was a very shaky flight. We sat in the back rows which might have done things worse. Not comfortable at all."
Pros: "Timing of the flight and the luggage step by step notification"
Cons: "Last seat by bathroom smelled of urine"
Cons: "Surrounded by screaming kids, screaming adults and no AC"
Cons: "Never on time"
Pros: "The quickness of boarding n the crew"
Cons: "the landin n small seats"
Pros: "Plane was clean and updated"
Cons: "No negative opinions"
Pros: "Flight was short"
Cons: "Was charged $60 for a bag that was supposed to be free"
Pros: "On time take off."
Cons: "No comments"
Pros: "The Captain greeted each guest both on and off the plane !!"
Pros: "Smooth loading and unloading"
Cons: "Customers don’t listen to the Flight attendant"
Pros: "Food and nice crew"
Cons: "No tvs and bad WiFi"
Pros: "Departure was right on time and we actually arrived 15 minutes early."
Cons: "The inflight monitor worked but none of the data (GPS altitude or speed) was working."
Pros: "The pretzels"
Cons: "Our return flight had no TV screens :-( And no blankets ...was freezing as we got closer to nyc"
Pros: "crew was professional and seats werre comfortable. flight departed late but arrived on time."
Cons: "nothing to say."
Cons: "That's the flight is clean"
Pros: "The plane was really cool. Some more advanced technologies than other Airline companies. Crew was good too."
Cons: "Issue happened with my landing. Didn't make it in time to next gate. Delta did everything they could to blame me, insulted me on The phone and definitely provided the worst customer service"
Cons: "Flight was changed. Missed an important event"
Pros: "What I USED to like was the no hassle, no problems getting the tickets right through landing on the tarmac."
Cons: "I had a family emergency and because I had used a mileage ticket (as opposed to a paid ticket) I was told that I needed to give them 72 hours notice. I tried to explain that I had no control over the situation. It fell on deaf ears. I was so upset and frustrated that I could barely speak. My miles are now lost as the entire round trip ticket was cancelled and I have no way to regain all those miles that I wasted. It was the first time Delta did not come through for me and I must say, it's left a very bitter taste in my mouth. I couldn't believe that there isn't some provision (there is if I had paid for my ticket) and have lost all those miles that I use to fly Delta. So much for customer service."
Cons: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"
Pros: "Friendly staff. Very accommodating."
Cons: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Pros: "i was able to use wifi during the flight which made the time pass by fast."
Cons: "i asked one of the ladies if they had blankets since the plane was freezing she told me no but everyone in first class recived a blanket whether they used it or not. i guess the people in zone 2 and zone 3 dont matter. the seats are the worst! they dont even sit at a 90 degree angle your more like sitting forward."
Cons: "This is possibly the worst airplane food ive ever had. Ever. The chicken didn't look nor taste like chicken and it was in some weird green chickpea sauce?? Very unpleasant."
Cons: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Pros: "Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged."
Pros: "Plenty of give on seat belt, just enough leg room for my 6' frame. No one was seated in the middle seat!"
Pros: "Flight was smooth and uneventful, comfort plus seat was comfy and sky priority lines were nice perk."
Cons: "No food / no entertainment at all. Not that I cared. Ran out of overhead compartment space fast."
Cons: "I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good"
Cons: "No in flight entertainment"
Pros: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Cons: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Cons: "Everything was ok"
Pros: "on time and organized"
Cons: "food wouldn't be enough even for a two year old"
My flight got canceled without any notification!
They didn't board the luggage and cph has poor service. During working hours they refuse calls, outside working hours you can't contact them. Lufthansa doesn't help or support
I paid over $1500 for the ticket. I requested a refund from Lufthansa, but all they could offer me in return was $100.
Pros: "comfortable seats, quick flight"
Cons: "in-seat entertainment and a full salami sandwich instead of half for snack"
Pros: "Helpful crew Good food"
Cons: "Our luggage came back damaged and open !"
Cons: "Food poor going to Munich , legroom poor."
Pros: "I was amazed how comfortable we were in economy. Pillows, Blankets that felt like cotton. I would fly Lufthansa over an american carrier any day. We passed through the business class cabin on the way out and I can only imagine how much they were pampered!"
Cons: "Since flying in the US has become expensive and painful I was not expecting much from this flight. They exceed my expectations by so much that I cannot think of anything I would change. (Ok, my chicken was a bit over cooked but that was such a minor thing.)"
Pros: "Crew was good. Nice meals. Good entertainment..."
Cons: "Budget seats are a little close when the person in front of you leans back, but not the end of the world."
Pros: "Flight attendants were good."
Cons: "Didn’t have another sandwich on this flight because the first one on previous flight was very dry and were the same options."
Cons: "Mediocre sandwich"
Pros: "The crew was ok. The seating was comfortable as we had good leg room as we booked on a premium economy class."
Cons: "We requested for a chicken meal at dinner time but instead my husband and I was served the beef meal. I was very disappointed as firstly the way the beef was cooked tasted horrid. Secondly a mix up at the catering dept like labelling beef meal as chicken should never happen!"
Pros: "all great"
Cons: "my bags arriving!"
Pros: "Nice to have more legroom, crew was egficient and accomodating, they treated a sick passanger in the row in front of me with great empathy and professionalism."
Pros: "It was a short, smooth flight"
Cons: "I had paid extra to pick seats and they were moved without informing me prior to the flight."
Cons: "Frankfurt to Copenhagen was delayed and would have been to be told prior or compensated"
Cons: "Flight from Frankfurt to Copenhagen was over an hour late. Flight from Copenhagen to Frankfurt was also late, causing us to miss our connecting flight home on United."
Pros: "A regular predictable LH flightqq"
Pros: "Food was ok. Beer offered at no charge. Lots of entertainment options"
Cons: "Plane was HOT no air and economy was unbelievably cramped and uncomfortable. 9 1/2 hr flight was torture"
Pros: "Staff was very courteous. Food was pretty ok and drinks were available during whole flight. Lufthansa is a good airline"
Pros: "Crew was excellent and many passengers were as well."
Cons: "No body helped me. My first flight got delayed and missed my connecting flight. People were rude and showed that they didn’t care. I had to wait 4 hours for the next flight. I received little compensation"
Pros: "I'm more used to travelling on Ryanair routs so it was a most welcome suprise to experience lufthansa. I went out and back with ye and even though there was a small delay going out I made concections easily. Well done to all your team . Thanks. I will definitely use lufthansa whenever can."
Pros: "We reached our destination eventually..."
Cons: "First the flight was delayed 45 minutes. After 45 minutes we got boarded and sat on the plane another 45 minutes due to the little cart pushing the plane not being available. After 45 minutes the crew had reached its hours and couldn't complete the flight with no replacement crew in sight. Plane was debarked new flight was rescheduled 4 hours later. Had to go through security a second time after ticket was reissued. This flight was also delayed 45 minutes. Getting to Copenhagen spent an extra 1 and a half in the airport dealing with lost baggage because it seems the 8 hours extra I spent in Frankfurt wasn't enough for them to transfer my bags."
Pros: "I liked the ability to have some air circulation, which was not offered in the first flight, so that was nice. The ride was smooth, quick, and mostly comfortable, although I did wish I could have a little more elbow room. There was no entertainment, but that was also fine because the flight was fairly short. Overall, I don’t have any complaints."
Cons: "Small flight, and just a little bit of elbow room..but no complaints (besides the crying children, but that’s usually a given on a commercial flight)."
Pros: "The food and service was superb."
Pros: "Safely got to Munich at last"
Cons: "Flight was 1.5 hours delayed overall. Gate was changed, arplane had to be replaced. Replacement was so far away that bus transportation to the plane was necessary. Crew wasn't too attentive."
Pros: "They were average in terms of comfort and crew. You can only get so conofortable in economy class and the crew did what they were expected to. I did feel that my empty meal tray was left on my table for quite some time though."
Cons: "We had no individual entertainment on the flight, only very old CRT screens hanging from the ceiling, circa 1995. They did show movies but the sound quality was poor and my headphone jack did not work so I had to share with my husband. They offered no explanation for this, since their website clearly promises individual screens for international flights. When asked, the FA simply said "this isn't our usual plane for these types of flights." However, we had the same issue when flying to Frankfurt with them, so the company seems to just be lying. The food can barely pass as food. Everything was ice cold except the main dinner entree, even the bread. The only vegetable available throughout our 8+ hour flight was shredded carrots absolutely swimming in mayonnaise. The boarding process was exceedingly slow and they would not allow use of cell phones for boarding passes, although their check in provides the attachments. This required probably 1/4 of those boarding to have to step aside to another line for a paper copy. Again, no apologies or explanations from the company. Overall, I wish I had shopped around a bit more and chosen another airline. International flying is supposed to be somewhat enjoyable, even in economy class. Instead, this was the longest 8+ hours of my life."
Pros: "Flight itself ok"
Cons: "Three gate changes. Finally herded us into a holding area to bus us 100 yards to the plane. After carefully having small children and special needs go first into holding it was a free for all to get to the bus."
Cons: "The food was not enough, not taste. For 11 hours only two meals. I wanted to change my meal with another they refused"
Pros: "The airplane did not crash"
Cons: "Eh, it was ok"
Cons: "Many of us were on board half an hour before the scheduled departure. However, they continued to board until at least half an hour past our scheduled departure, family by family. I don't believe such an early morning flight, which should be the origination flight, should be held/delayed so long...it made my connection in Frankfurt very tight and others missed theirs altogether."
Cons: "The fine print on the flight pass-- didn't notice that my request for flight change did not go through. Am stuck in the airport!"
Pros: "good atmosphere at the terminal"
Cons: "Workers at the stores in the airport. The money confusion. best to use credit card not euro... a bit sneaky giving a euro and getting back Polish moneys..."
Pros: "Senator lounge in franfort was very comfortable, showers were good, french champagne, overall good food on the flight and service level very professional"
Cons: "If the flight was longer I would not have minded I enjoy long haul on lufthansa"
Pros: "Flight crew was decent."
Cons: "The flight was late in departing and then rerouted from Frankfurt to Manchester causing many passengers to loose connection. The reasongiven was a crew scheduling issue. Compensation upon arrival at Frankfurt was nil unless you asked and if you did you got an insulting 7 euros which barely even paid for coffee. No apology to people given just a "business as usual, it is your problem attitude". At arrival in Frankfurt there was a pass the buck attitude where any questions of connecting flights, and reroutes was forwarded to a Lufthansa counter that was NOT manned by anyone. Very frustrated."
Pros: "Wine was nice. Great selection of movies. The crew were extremely helpful."
Cons: "Food was a bit bland. And there was no salt or pepper to be found."
Pros: "Nice seats and friendly staff"
Cons: "This was an evening flight and while we landed at Logan on time we had to sit on the tarmack for a full hour before we could get to our gate. After a cross-Atlantic flight this final hour on the tarmack was almost unbearable. On top of that, it was 8pm EST which felt like 2am for passengers from Europe. It was just a very long day of travel."
Cons: "Adjusting the reading lights needs to be more straight forward. It is always hard to find out how to turn the lights off. I like to sleep on planes and every plane seems to be different."
Cons: "As there was a long wait, the gate change did not come quickly for notification."
Cons: "They allow you to pull out your own laptop and access their wifi and entertainment content but provide no outlets to charge your device to do so"
Pros: "Upgraded to business!"
Cons: "Ran out of choice on menue. The shrimp!"
Pros: "Luggage came pretty quickly."
Pros: "Crew was very friendly and helpful. Entertainment had plenty of choices."
Cons: "The seats were very hard. It was very uncomfortable sitting that long I’m those seats"
Pros: "The movie section and food were very good"
Cons: "The temperature of the flight was out of control it was very hot for the full 9 hr there was something wrong with the plane and the crew was not addressing it."
Pros: "On time travel. Check In Staff were kind and engaging."
Cons: "On flight staff were minimally attentive. Food was mediocre."
Cons: "SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled."
Pros: "For a middle seat, it wasn’t bad"
Cons: "The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable. Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me."
Pros: "service was great flight was on time luggage came on time"
Pros: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Cons: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Pros: "The staff were ok"
Cons: "It’s the first time i try these low cost airlines, which sometimes they are not that cheap compared to others, no entertainment whatsoever, i wasn’t allowed for any check in luggage and the prices for ever peace was literally expensive ticket price was not that competitive"
Pros: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Cons: "The flight was more than one hour delayed."
Pros: "Not full. Kind crew."
Cons: "No complaints."
Cons: "Expensive rates on luggage"
Pros: "i ended up missing the flight, due to car accident which involved injuries."
Cons: "Crew not very friendly."
Pros: "Everything. Nothing ever goes wrong when I fly SAS which is why I seldom don't. And if something does go wrong their manners and spirits are high and they make sure everyone is still happy and comfortable. Best service in the airline industry."
Cons: "I like everything."
Cons: "On the flight Copenhagen to WAW only one cup of water per passenger..?????....."
Pros: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."
Pros: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Pros: "We were eventually rebooked in the class we paid for."
Cons: "Our flight was cancelled with no notice. We were rebooked in economy class when we paid over $5,000 for business class tickets, and told we would "probably" receive a refund for the difference. after much prodding, asking and begging, we were finally rebooked in a flight on Lufthansa the same night. That airline was upset, though, because SAS did not call them or notify them that we had been switched to their airline."
Pros: "Easy kiosk check in, baggage drop off, good service."
Cons: "No advance discussion about emergency exit row seating requirements, and we were not allowed to even have a paperback book to read in this row. The flight was full and boarded, so not able to change seats."
Pros: "Good leg room. Tasty meals. A good variety of entertainment options."
Cons: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."
Pros: "I had a window seat with a view of New York City as we flew North."
Cons: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Pros: "Two 20-something young ladies tried to figure out system, individual issues while rest of us stood and watched versus passing through loading area. In addition, delayed due to short handed baggage loading crew. Flight was one hour late departing. Luggage did not make connecting flight to London. No wifi either."
Cons: "Smooth flight."
Cons: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."
Cons: "The flight arrived an hour late."
Cons: "My 1st experience on SAS & everything was late: takeoff over an hour late, and upon arrival in CPH we were delayed again to exit the plane because they couldn't get the skyway door attached to the plane."
Pros: "Friendly staff. Good food. Movie/tv options were excellent."
Cons: "Didn't like that I had to order vegetarian food option in advance. I would forget to do so before the flight. Despite that, I was still able to eat most of the meal since there was salad, bread and dessert which was filling enough."
Cons: "TV's on our whole row did not work for the entire flight. Reading lamp was burned out. It would have been tolerable for a domestic flight but these amenities are needed and appreciated on a six hour flight!"
Pros: "Clean plane, decent food"
Pros: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Cons: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."
Pros: "People were nice"
Cons: "They charged me 60 pounds to check my bag after I checked my bag in online. When I got to the airport, they told me I had a bag on my connecting flight from Copenhagen to Helsinki but not on my flight to Copenhagen from LHR. At the airport I was charged 60 pounds for a small bag. Crazy! Completely unreasonable. Never flying SAS again if I can avoid it."
Pros: "Crew was very helpful and attentive. Seemed to care about the comfort of the passengers. Very inviting and gracious."
Cons: "Seats and pillows could be more comfortable. All airline food is not good so okay indicated above is above expectations."
Cons: "So many delays and lost luggage. The craziest was leaving Manchester. I was supposed to have 30 minutes after leaving security at Manchester and would have done if they hadn't decided to board early. That's ok but then we sat on the plane waiting which resulted in leaving later than the original time of departure and therefore a large run for my connection at Copenhagen. Was badly organized clearly."
Pros: "they were quick and apologetic"
Cons: "I did not like having to pay Euro 70 for my luggage at the AP. I do not recall ever having got the option to pay for my suitcase online when I booked my ticket. You guys need to make this more clear."
Pros: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Cons: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"
Pros: "Flight was fine, service good, and our seat choice excellent."
Cons: "We left an iPad on board in Copenhagen and found that there was no way to inform SAS!"
Cons: "Business class ticket and traveled just like economy. Never advised when booking no business class. Boarding was like a stampede."
Cons: "That I didn't make it to Chicago the day I planned. My first leg had computer issues in Rome which pushed the flight back 4 hours which then made me miss my connecting flight. Had to stay a night in Copenhagen and fly out at 1540 the next day."
Cons: "Crew at check-in at ARN extremely unhelpful. Got conflicting advice on how to check in my back pack. The whole chaos resulted in the fact that my back pack never arrived in CPH. Nobody helped me much at CPH airport as well. I had to personally go to CPH airport to pick up my luggage the next day. No compensation was offered. I was really disturbed."
Pros: "I arrived a little more than an hour ahead of the flight (traffic delay), but security lines were very short and there was still time to get to the gate well ahead of departure if I had been given the opportunity. However, there were no agents at the counter; and a nearby representative said they had left two hours before flight."
Cons: "When I called SAS before the flight departed, I was offered the option to rebook for an extra $1,300. Since I wanted to think about my options, I was told I could decide later that evening and still do that. When I tried to call a few hours later, their offices were closed (8 pm)and by the next day my return flight had also been cancelled. This seems to me like a budget airline these days."
Pros: "Boarding was quick and easy. Water and coffee are free."
Cons: "I do not like that having to pay for snacks and if there is no onboard entertainment, I would prefer there to be wifi."
Pros: "Loved the tea service and the touch screen tv."
Cons: "There was a cranky man flight attendant that took the joy out of the trip. Example: he was asking for our trash and he took my water bottle and smashed it in front of my face not once but twice. All the othe flight attendants were lovely . Also the seats are crammed into the plane. I had the passenger in front of me lean all the way back the entire flight -- just to try and reach something off the floor was impossible because of the tight space."
Pros: "Entertainment system and choice of movies was great."
Cons: "Seats have become to small and crowded together. A new plane but it looks like the last inches were taken to compress the coach seats closer together."
Pros: "Crew was OK"
Cons: "Check in Process in Milan Malpensa was chaotic at best! Did not have a good back up plan in place when the plane coming to Malpensa did not come due to maintenance."
Pros: "It was great! Thank you!"
Pros: "Everything. No issues."
Pros: "Crew were helpful and friendly, but not as good as SAS."
Cons: "Boarding delays and heavy air traffic at Heathrow were a hassle. No free tea and coffee like SAS"
Pros: "Great comfortable aircraft they use and the best is that it leaves from FLL"
Pros: "The crew was attentive and professional"
Pros: "The crew was professional. Plenty of space to store my carry on bag overhead. I also like the safety video at the beginning, featuring actors and comedians."
Cons: "I have no complaints about this flight."
Cons: "The attendants were very young and not completely knowledgeable. The flight was efficient, but a cheapo airline experience."
Pros: "The fact that it got me there"
Pros: "The plane got from a to b safely"
Cons: "The food was dreadful. Both the gluten free and regular meals. Tasteless and unimaginative. Very dodgy landing. The time of arrival given by the airline prior to flying did not take into account the fact that the clocks went back. So our pickup was delayed. Not good at 4 am"
Pros: "Polite, friendly staff."
Pros: "Good food and great crew!"
Cons: "Being 6'2" is the worst when traveling economic."
Pros: "Everything was fine"
Cons: "Layover was too long (6 hours) n the departure board showed the next flight just 1 hour before the next flight"
Pros: "All of it we left and landed ahead of time"
Pros: "The crew was very friendly and kind, and the flight was very easy. The food was good and not too expensive. Security was not crowded at all (afternoon on a Tuesday). My bag got pulled in security and the man who inspected it was incredibly nice and was efficient and helpful."
Cons: "Boarding started a bit late, but I was running late as well so I can't complain much! The flight still landed on time."
Pros: "We sat on the run way for 2 hours. Absolutely horrible experience."
Cons: "Being stranded on the run way for 2 hours, ugh. Painful."
Pros: "The flight was delayed prior to leaving the gate, while lined up to take off and during the flight. All delays were promptly explained by members of the flight deck. The cabin crew were outstanding nothing seemed to be too much of a inconvenience to them."
Cons: "I didn't like the fact that although we had regulation size suitcases for our London to Copenhagen flight, we were forced to check them. It was not a Finnair but a British Airlines flight. Although we were forced to check our bag, there was plenty of room on the flight in the overhead bins. Some were actually empty."
Pros: "Food was better than I thought it was going to be (not that I have enormous expectations for airline food, but it was quite good)."
Cons: "Economy class is cramped, and it was a packed flight. Obviously, this is not a BA-only issue. It may have been me in my dehydrated state, but the cabin was also quite a bit warm."
Pros: "Not much nothing stands out that I liked"
Cons: "The way they gave you snacks almost like throwing them at you."
Pros: "London to Chicago on British Airways was excellent. We were late for the scheduled flight due to a connection issue - but were able to just make boarding. Luggage did not make it. Crew and service was excellent on the Airbus B380."
Pros: "Plane comfortable, crew helpful and competent, food fine."
Cons: "No Club World lounge in Ft Lauderdale despite BA's advice to arrive three hours early for intl flights. Shocking waiting area - crowded, noisy, shabby."
Pros: "Wine fantastic, crew fantastic, comfortable seats in biz on A380. Food selection diabolical"
Cons: "Food was awgul"
Cons: "My husband and I paid a combined $100 to reserve seats on our flight from LAX to London. When we got to check-in at LAX airport we did not get our reserved seats. Everything had been changed around. We did not even have seats next to each other. Upon complaining at arrival in London (there was no time at LAX to deal with this, as usual that airport was one chaotic mess) we were given a British Airways business card with a phone number that did not work/had been disconnected. I would like to get the $100 reservation fee back. Thank you."
Pros: "The crew was very nice. The entertainment wasn't bad there was a pretty good option of movies and shows."
Cons: "The food was gross. The curry chicken I got looked like paste over disgusting rubber rice. The breakfast didn't taste great either. It gave me stomach pain."
Pros: "The plane was very comfortable!"
Cons: "British Airways boarding is very chaotic. Not unorganized at all. They don’t seem to care about economy passengers!"
Cons: "You have to pay to select seats for water and even a basic snack"
Pros: "The crew were nice"
Cons: "I paid for a different seat USD 77, they charged the amount on my credit card but I never get the seat! I am trying to cancel the charge on my credit card."
Cons: "First it's delayed by 1 hour. Few hours before the departure, it's delayed by another hour when I was checking the status from home. Then suddenly it's was back to 1 hour delay, which totally screwed up my travel time to the airport."
Cons: "Seat was very uncomfortable and food was not good! Staff was so so!"
Pros: "There should be free food in the plane. It's a stupid concept. You can increase the prize of the ticket but food and drinks on plane should be free!"
Cons: "The same"
Pros: "The staff was friendly and professional, boarding was orderly which was a welcome relief in this day and age. The only saving grace for this flight was the entire crew."
Cons: "Everything except the crew. The airplane interior was ancient and would be better served with Allegiant aircraft and not something that should be on a so called premium route by a once premium company. I would honestly recommend anyone fly Thomas Cook or TUI or even Norwegian before flying British Airways 777s as they are ancient wrecks with no value proposition. I would recommend going by boat before flying British Airways 772. The only time I would recommend flying any of the 772s from British Airways was if walking was your only other choice and even then a nice pair of trainers would probably be more comfortable."
Pros: "Liked that my wife and I could have a two seat row to ourselves."
Pros: "It was fine , easy and quick"
Pros: "This was a BA codeshare but operated by AerLingus,supposedly a 4* airline."
Cons: "So called 4*"
Cons: "Flight cancelled."
Pros: "departed and arrived on schedule and my luggage came out quickly."
Cons: "The World Traveller Plus seating is very uncomfortable after about 3 hours. Not enough cushioning in the seat and the foot rest does not elevate high enough to make it useable."
Cons: "Friendly staff, clean plane"
Pros: "The seats were smaller than other Business Class and rather inconvenient. No place for the water bottle, foot rest not easily configured, etc."
Cons: "See above"
Pros: "This is a standard european flight. The food is not much of an experience as the flight is short. The service is good"
Cons: "The service is all business and very little attention to comfort. Perfect OK the main mission is to get me to another airport."
Cons: "No drink for economy, short fly"
Pros: "Easy boarding process , flight was on time, airplane looked fine crew was nice"
Cons: "Having to pay for water is not cool, there are basics you know."
Pros: "I liked everything about the service."
Pros: "No issues with the size of my carry-on backpack, and a small backpack as a laptop bag."
Cons: "Only Amex credit cards accepted for in-flight food and beverage purchases."
Cons: "The flight was delayed due to a sick passenger, but while that was going on, the crew was also scrambling to assign a woman a new seat as a religious man did not want to sit in the same row as a woman (the 3 seat row would've put the woman 2 seats away from the man with the complaint). This is an unfair and misogynistic policy."
Pros: "Early departure (relatively small plane) and early arrival. Boarding and departures relatively quick given small plane size. Service was good. Overhead bins were spacious. Plane was relatively new and fairly high-tech. Food was good and selection was great. Cabin crew went out of their way to accommodate our requests."
Cons: "The Dreamliner is quite a noisy and warm plane. Also, cabin crew aren't very specific with meals (e.g. chicken or beef rather than chicken with rice or beef with potatoes). Snack between meals chargeable. Some trouble with the on board entertainment system that was resolved early on. Stroller arrived fairly late."
Pros: "I liked all of the entertainment options and the food was quite good for an airplane. I also liked that I had a free seat next to me for more room."
Cons: "There's never enough legroom and I always wish there was a way to remove the headrest since it sometimes really bothers my neck since there are only so many ways it can bend. For taller people, it sometimes makes your head bend forward when you need to rest it back further."
Pros: "It was short enough not to get too annoyed with the experience"
Cons: "British Airways is no longer a preferred airline for me to fly with"
Pros: "Flight crew professional appearance"
Cons: "unable to upgrade/purchase an economy comfort seat only 2 offers of water through out flight -- and one of those was 1/2 hour before landing"
Pros: "The aircraft was much newer than the cramped old BA plane we took on the way to London. Much more comfortable- a bit more legroom. Screens in seatbacks for TV/movie viewing rather than the old laptops we were given on previous BA flight. Friendly flight attendants and food was great. Made for a very pleasant international trip!"
Our flight was delayed by 7 hours
Pros: "timing and services"
Pros: "Crew was great."
Cons: "Need better snacks on American."
Pros: "Comfortable seat, chargers and device holders at search station, very clean and great leg room."
Pros: "Miami based cabin crew were nice, but they sat in the back of the plane and talked to each other then whole flight. Pretty unprofessional. Chicago based crew from start to finish were fantastic."
Cons: "Miami crew from checkin to boarding were rude, demeaning and unhelpful in this extreme situation. Really rude, particularly the gate boarding pass girl. Haven't you learned your lesson about being rude to passengers yet? I won't be choosing AA again. Your loss, I fly a lot."
Pros: "Boarding, departure and arrival were on time"
Pros: "They seated my husband and I together. The flight was smooth."
Cons: "I’m always in Group 9"
Cons: "Crew was terrible"
Pros: "Customer service"
Cons: "The planes having chargers and the WiFi working"
Pros: "Worst flight of my life"
Cons: "The crew was rude, the entertainment system was broken, there was 0 leg room, and it took hitting the call button 4 times to get water after beverage service (the second time they walked up, turned it off and walked away). I vowed to never fly American again after this flight."
Pros: "Aircraft looks brand new and it had ton of entertainment videos, games, tv etc."
Cons: "Why did you remove T-Mobile!?? It was the best, bring it back"
Pros: "It was actually a little early and that was nice."
Cons: "Not much room."
Pros: "Everything was on-time and the crew was decently nice."
Cons: "There wasn't food, but that's to be expected on a short flight."
Cons: "The airline left my luggage behind at dfw"
Pros: "Boarding is orderly."
Cons: "Why aren’t seniors and parents with little kids allowed extra time to board? You have to pay for WiFi after the first hour? No kosher options for purchase in the food menu, clearly not looking out for all Americans."
Pros: "When the plane finally arrived everything went smoothly"
Cons: "Our flight was delayed at least 5x. We started getting delays around 1pm but our flight wasn’t scheduled to leave until 7pm. We were on a connecting flight so it was no chance of making the second leg of our flight. I used an AA discount to get a room in Charlotte but we didn’t get to the airport until almost 2am so I had called to cancel that hour before making it to Charlotte but was told I may still be charged for the room even tho at this point it was outta my control. It would be great if the airline took care of giving you shelter when you are stuck in limbo with no reason behind while you are stuck. American is a good airline but they seriously dropped the ball this trip."
Pros: "I like everything ."
Pros: "Leg room in coach"
Cons: "No movie selection"
Pros: "Smooth flight"
Cons: "Small plane"
Pros: "Boarding eas good and crew was very good."
Cons: "The three hour delay and the terrible food served."
Pros: "The crew were attentive."
Cons: "There was no entertainment. The boarding should start from back to front."
Cons: "Crowded, upcomfortable seats. Food for sale on plane all contains wheat, except potato chips. Other airline have a much broader selection of food."
Pros: "Nice plane, lost of overhead space Friendly staff"
Cons: "Was a few minutes late"
Pros: "upbeat happy crew. Service of drinks was pleasant and helpful."
Cons: "Cramped seat room."
Pros: "Fort Lauderdale is one of the most unfriendly, dirty, non restaurants, no seats, airport."
Cons: "The airport is the worst. No admirals club. PBI is much better option. But the tickets are overpriced"
Pros: "Friendly crew"
Cons: "Couldn't use WiFi to watch Netflix or YouTube so our 2 year old would be entertained"
Pros: "Flight delayed due to no crew"
Cons: "Got hotel voucher for hotel with no rooms available"
Cons: "Canceled flight. Moved us to another flight IN ANOTHER CITY. Changed our second reschedule flight gate from one end of the airport to the other. NONE of the walkways worked. Total unorganized mess - this airline is run like idiots are running it! Very challenging as I have CHF."
Pros: "Arrived ahead of schedule."
Cons: "Some crew were not very welcoming (smile)."
Pros: "We had our passes available on our iPhone to assist the boarding process. Very enjoyable trip with the crew and we plan to fly AA again in the future."
Cons: "Seats are getting more and more uncomfortable"
Pros: "Despite the boarding process, the on-flight crew was nice. The seats were comfortable. Also, I like the in-plane sockets and entertainment screens."
Cons: "When preparing to board, the two clerks at the gate were very rude. I had a carry-on suitcase, a laptop bag, and a small camera bag. They wouldn't let me board, claiming that my camera bag was a third item that I couldn't have. They then tried to force me to check the suitcase which i explained that I did not want to do, before giving me the chance to place the camera bag in the suitcase (which it fit just fine). They were not understanding or friendly and really made me question my decision of flying with American Airlines."
Pros: "On time, efficient loading and deplaning, attendants were fine."
Cons: "The plane is old and in need of retirement or renovation. Tin foil covered a broken bulkhead in first class. Lots of squeaking, overall very dated. Better than spirit but not to American Airlines standard."
Pros: "The staff was nice and friendly"
Pros: "not much they gave us snacks"
Cons: "how long i had to wait"
Cons: "Flight late, typical for American. Usual American Airlines rude staff."
Pros: "Nice trip...no stress"
Pros: "appreciated having enough room for my knees not to hit the seat in front of me"
Cons: "I believe the flight was delayed due to weather. This resulted In my seat being given away on my connecting flight."
Pros: "plenty of leg room. very little turbulence. fight staff was very professional. staff was very responsive to assist me in finding my passport which I had left on the plane after I had left the plane and gotten to my connecting flight."
Cons: "I wasn't pleased with the snacks. I recommend changing to different snack options; perhaps fruit snacks or nuts."
Pros: "Flight was on time"
Cons: "Service, size of plane, lack of enthusiasm from staff"
Pros: "Flight was on time. Landed early."
Cons: "old plane. first class sat in front of me was broken and kept reclining into me"
Pros: "Just getting off the plane"
Cons: "Almost everything was nightmare minus the ticket counter people*"
Pros: "American Airline flight was on time, actually, early departure and early arrival. Crew was friendly and helpful, and I arrived safely. There was room overhead for my carry-on. And I got a great deal thanks to Kayak."
Cons: "No space in the overhead bin for my section because they were filled with bags that were much bigger than carryon size."
Pros: "On time, good serv in first class."