I did not get the meal of my choice, also as I tried to check in at home, the system did not give me much choices to respond to, instead the system blocked me entirely from early check in and it wasn't enough time to make calls. I think check in should be made available at least 48-72hrs ahead not just 24hrs. Also walking from terminal to terminal in Frankfurt is way too far, it seems about 2miles + of walk.
The plane was well equipped and clean. Despite handing out initiallly headphones that were not compatible with the system, the entertainment system was a good one (and they found correct headphones.. what a disorganized airline!).
This was a second leg on a trip, but when trying to check in on line I was told that this segment did not exist: I did not have a confirmed flight. (This was through their partner Etihad!) Phone conversation with the Alitalia agent was abusive: I was scolded for trying to seek help from Alitalia. It was not their fault. I am tired of the non-functioning on-line/registration system of Alitalia.
Some crew are not very happy to served clients. They just do their job to earn their livings but they have no service mind. It is absurd that we had to thank them and got no response back. Does Alitalia start hiring robots? Unlike Etihad, Alitalia needs a huge room of improvement for customer service. Very poor service. We will not fly Alitalia again.
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