This was my first time flying an international flight. The attendant that was speaking over the intercom in Spanish could not be understood. I believe its really important to understand what information is being given. We were flying to DR which is a Spanish speaking country so it would make sense to have a fluent not just learning Spanish speaker attendant. When she passed out the customs paper for us to fill out she only gave me one. I later asked if I needed two and she said no. At the end of the flight the gentlemen sitting next to me informed me that I needed two papers. I had to wait for the whole plane to leave to ask for the paper I was missing. She said she assumed I was from Dr. When I asked her for a pen she said she only had one which was taken. Why did she only have one pen on an international flight?!
When I asked if the paper needed to be filled out before I left the plane she said she didn't know. I do not understand if this is her job how she does not know this information.
It was a frustrating experience.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice.
The service was great, the airplane was really comfortable and the selection of drinks made this a great on-board experience. The flight was on time which is really important when you have a connection.
When we arrived in Pan amazing there was no gate available, it took like 30 minutes to get a bus to pick up us from the ramp to take us to the terminal. The airline seemed a bit disorganized in this case. Knowing that everyone was taking a connection flight the airline should have been prepared.
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