The calmness and assurance from the cockpit was promising
Flight attendants were not pleasant at all. They had know clue what to do during the flight emergency.
The cost for the internet was great
Hmm can’t think of anything at this time
The actual flight was fine. But leading up to it not so much.
Please inform travelers that their passport must not expire within 3-6 months of their trip to France. I was unaware of this and was not allowed on our flight in Philadelphia because my passport would expire in two months. We lost an entire day in France because I had to go to the customs office the next morning and get an emergency passport. I travel frequently, but somehow was not aware of this rule. If I had known I would have fixed the issue months ago. Multiple people viewed my ticket and passport before arriving in Philadelphia and no one caught this error until right as I was boarding the flight to Paris.
The flight was good, as well as the attentive staff
Kayak messed up royally by saying this flight was an Iberian. We went to the Iberian terminal as the email I received said the flight was an Iberian. After waiting on line for twenty minutes we were informed that this changed to an American Airlines/ British airways flight. We had to AirTran to the next terminal and almost missed the flight. Kayak needs to keep their customers better informed.
The movie selection was great, the movie player barely worked.
The movie player/touch screen barely worked. The food is terrible.
I got off the flight at out side,but i forgot to carried my small bag .and then the Crew returned me the bag very soon.they were very kind,thank you very much.
It was on time
It was crowded and cramped.
On time; safe flight
Service from boarding to landing was impersonal. No headphones etc. Etc.
No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok.
The pilot did a nice job of flying in and banking so we could see the view..
Crew was kind, entertainment and food were good
Seats are really tight
Flight actually left Orlando early once all passengers were on board
Not bad entertainment, but too many ads...
Poor customer service, rude staff, entertainment system chock full of ads, drove me mental. Food less than good,
Good boarding.Easy check in.
Food! Not appealing. Did not eat more than a few bites.
Entertainment system has a bunch of varieties to keep you entertained for a 12 hour flight.
The delays were horrible!!! Had 4 flights with them. Seattle to Vancouver, Vancouver to Beijing, Hong Kong to Vancouver, and Vancouver to Seattle. Seattle to Vancouver was delayed so long that we almost missed our connecting flight to Beijing. Because of that delay our baggage missed the Vancouver to Beijing flight and we had nothing for 2 days!!! It was a hassle to get some kind of compensation and just having to wear the same clothes for 2 days. Also the Hong Kong to Vancouver, and Vancouver to Seattle flights were also delayed
The AC agent at the airport got me on a direct flight to Toronto -- even without me asking for it. Now that's what I call service! And the seat was at an emergency exit so I had LOTS of leg room. :-)
It was unfortunate that the wi-fi wasn't working but I had some reading material.
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