Find cheap flights from Frankfurt am Main to Massachusetts

Pros: "I like that there are multiple bathrooms onboard."
Cons: "The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn."

Pros: "The crew"
Cons: "The screen"

Pros: "Seats comfortable. Food was good."

Pros: "Craig in first cabin flight crew was amazing. :))))"

Pros: "Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach."

Cons: "We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did."

Pros: "The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out."
Cons: "The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty."

Cons: "They have to uptade the airplanes"

Cons: "My bag was damaged in transit"

Pros: "modern comfortable plane, in flight entertainment was good, service was outstanding."
Cons: "food was meh at best, seats in economy are tight and there is no legroom"

Cons: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"

Pros: "Nothing much"
Cons: "MEL/AKL 7/7 FLIGHT CANCELLED. NO NOTIFICATION SENT. Online system down. .....try later. Had to call Philippines. Eventually got transferred to Air NZ 777.Great flight .... would never use Virgin again. AKL/MEL FLIGHT 13/7 CHANGED FROM 6:30 TO 7:50 TO 8:10. No advice. Online system down. Unable to get updated status. 20mins call to Philippines. No apologies.Ended up on an A330 800 .No USB points. Got a seat, but everything from cushions to Coke had to be paid extra. At be slightly cheaper, but no better than Tiger"

Cons: "luggage never made it to Boston? Don't know who's fault it was.Problem was corrected."

Cons: "Seatback TV is of the worst quality among airlines. They really need to upgrade those. They don’t nearly give enough beverage and water. The gate wasn’t announced till last minute. There was no group priorities when boarding. Process was chaotic. Food was meh. No internet."

Pros: "Nothing"
Cons: "Everything incl customer service at the airport"

Pros: "Everything was as or better than expected. Did not have high expectations, because price was so much less than other airlines. Crew was friendly. Was pleasantly surprised all was good. Was expecting extra fees, (from reading reviews) but had none. Virgin checked bags all the way through, even though tickets were unrelated (and my online checkin said I would have to recheck baggage for second flight)."
Cons: "Seats are small in economy. I was lucky it was not a full flight, so I had two seats. The entertainment system was a. It confusing to manage, but the choices were good. Food was ok; but not worse than would expect."

Pros: "Good Service. Great attitude of flight attendants..early arrival. smooth flight."
Cons: "despite purchasing 'extra legroom' seats, it was still very, very crowded and tight."

Cons: "Flight was an hour and a half late boarding, sat on the tarmac for 45 minutes, and there was no offer of complimentary beverages. Very barebones level of service."

Pros: "Excellent"

Pros: "Nice airline, great crew and service."
Cons: "Leg room and space was great but the seats could use some more cushion."

Cons: "We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it"

Pros: "simple easy boarding. Jumbo 747 is always a nice experience."

Pros: "The crew was excellent. Flight was quite comfortable. Nice attention to service"
Cons: "I would have appreciated another round of hot drinks."

Pros: "No one would update that the flight was delayed. They would not even communicate as to why delayed and would not put us in a different flight. Absolutely no customer service. Disappointed and would not fly jet airways again . I missed my conference lecture today as I was late."
Cons: "No communication, nor will they tell you why it's late . Nor will they move you to another flight even wen requested"

Pros: "I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!"
Cons: "Refund of the whole flight."

Pros: "Virgin atlantic is the best airline with Dreamliner"
Cons: "Nothing"

Pros: "A large selection of movies, shows and music to choose from. Flight crews were attentive and friendly."
Cons: "The narrow space between each rows for passengers to move from their seats."

Pros: "Did not take the flight in the end"
Cons: "My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines"

Cons: "My headphones and those of my neighbors did not work."

Pros: "The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient."
Cons: "Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all."

Pros: "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."

Pros: "The planes are really cool and seats were very comfortable. The part about phone/tablet holder in front of passenger is awesome. Crew was friendly"
Cons: "Vegetarian food selection could be better, need more content in movie selection"

Pros: "Purchased an extra 3" of leg room, which helped tremendously being that my husband & I are both tall. Flight attendants were friendly, helpful & attentative. There were plenty of beverages offered. The food service was adequate. So many options on the media screens on the back of the seats. USB ports were provided on the back of every seat as well."
Cons: "Nothing!"

Pros: "On time, everything normal."
Cons: "Seat space so small that my knees were up against the next seat, even without it tilting back."

Pros: "The people at Check-in were fantastic - found out you have to check-in more than an hour before flight. They close an hour before to taking bags for international flights. Although right at an hour was late, they reopened for us."

Pros: "very incompetent crew carrying out orders for a very cheap airline."
Cons: "There was nothing to like, attendants were rude, seating was horrible, No room, no snacks, counter persons were even worse, tried to contact virgin australia over 12 times for booking confirm and itinerary, no replies ever, none from HQ in Brisbane. Virgin has NO customer service whatsoever, all they want is to take your money online and do nothing for paying customers. "Paying Customer", remember who we are??? The ones that pay for the worst service in the world. Well done Richard Branson!!"

Pros: "The whole flight was great quick boarding, lots of leg room, good entertainment, a USB charge port, good lighting, and the crew was very nice and helpful. I enjoyed the flight and would like to fly Virgin Atlantic more. Finally, you are the 3rd best flight, I have ever take, and the 2nd best airline I've been on. Flew Business Class on Swiss Air once to Geneva (#1) and all the flights I have had with Porter Air are comparable to your airline, but the free cookies and beverages at Porter's terminal in Toronto wonderful."
Cons: "A couple things went wrong on this trip, my checked luggage got misplaced for a day, and a nice women in baggage claim told me what was happening and a nice man handled my claim and my bag has now been returned to me. The bigger thing is my flight bas delayed taking off by 3 hours. Let me start that I would rather have a part replaced on the runway then not, safety is paramount. The fact is my flight took off 3 hours late from London (VS11), and got to my destination (BOS) 2.5 hours late. Kudos to the flight crew for getting me to my destination faster by gaining a little time. Plus, since BOSTON was my final destination it was all fine this time. But if I had had to get home to the elder person I take care of or my teenager it would been a problem. Again, I'm annoyed, but I do understand the reasons and they are valid and preferred. I have heard that airlines to keep their flight rating high, wait for planes to leave the gate on time and then do repairs on the tarmac. If this is still a SOP for airlines you should change the way the statistics are collected and figure out a way of not perpetuating this type of disincentive. This is just hypothesis on my part, and my whole trip had little negatives."

Pros: "The space you have with your legs is sufficient and the chairs are very comfortable. The food was really nice. I enjoyed the trip, although it was a long one."

Pros: "Dont whish to comment unless a human being can contact me and help me get the $200 travel voucher I was promised. It was so stressful its the least that can be done"

Pros: "The food and service was excellent. Love it!"

Pros: "Entertainment was okay, flight crew was nice"
Cons: "After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible."

Pros: "Very good service, plenty of food, food was pretty good, entertainment system was great and the seats in economy with very comfortable."

Pros: "Major issue: No information in advance of problems associated with transfer at Heathrow that required going from Terminal 5 to Terminal 3-- requireing a lot of walking, stress, time and security checks."

Pros: "Virgin always provides the best, friendliest, coolest service!"
Cons: "The food is pretty low quality, but I understand the logistics constraints of feeding many people in a small space without kitchen facilities! Also the wine choices are superior to other airlines and I look forward to that. I normally plan ahead and bring my own meals whenever traveling by air."

Pros: "Great service, comfortable and punctual"

Pros: "More leg room space in the economy space"
Cons: "I'm over 6 feet tall so the seat in the economy class I felt really uncomfortable."

Pros: "Crew were great and friendly."
Cons: "Not enough room in the seats and not enough leg room. Unable to sleep as we could not get comfortable. No where to put rubbish when eating the meals etc."

Pros: "Everything was great though navigating through the inflight entertainment could have been easier..."

Pros: "Seems like they are always bringing you something. Very friendly. Great entertainment to choose from. Plenty of leg room even for a tall person like myself (at least compared to other airlines)."

Pros: "We ran into a passport problem and they sent Wilis Otieno back home to Nairobi instead of helping him resolve it. I made a dozen phone calls to no avail. Very disappointed."

Pros: "Crew rearranged people before takeoff to allow elbow room. Excellent food, salad and vegetable with meat option to help with hydration, wonderful noodle."
Cons: "Slightly too cool but I had an extra blanket and that is preferable to hot."

Pros: "Nice crew"
Cons: "Not enough space to store at feet. Food was terrible - hot pockets - disgusting. Mystery beef stroganoff. Rude passengers pushing seats all the way back."

Pros: "Staff tried hard to serve food"
Cons: "Very stinky person sitting in front of me and because there is no air jets to regulate had to breath 9 hours of stinky armpits Stayed 20 min on the plane or more waiting until gate would open."

Pros: "Overall good, except one of the crew members"
Cons: "Crew very rude, one of them. I fly LH quite often, usually nice but this one was exception. Wanted to memorize the name, but forgot :)"

Pros: "Excellent cabin service."
Cons: "At Frankfurt ground staff did not offer elevator down ti board plane to Boston even though I had wheel chair. Going down on escalator was difficult for me."

Pros: "Crew was excellent and many passengers were as well. Really commend cabin crew for their excellent work on a full flight."
Cons: "A bit cramped and I really didn't like the people in front of me who reclined in coach. The cabin crew got them to put up their seats for the food service, but otherwise there was nothing they could do. Can't we just tell people that coach doesn't have the room to recline. Also, you guys are German, can't we at least board by rows?"

Pros: "Professional, friendly crew. Clean plane. 1/2 hour early arrival"
Cons: "NO legroom. Like, none. Seat in front of me hadn’t mechanicals underneath, so no footroom. Passenger put seat back, and I couldn’t use my tray table. Crew call buttons on the arm, so by merely putting your elbow down, you risked calling the crew ( I did it twice). Then my TV broke. Not a terrific experience overall"

Pros: "All operations are handled consistently and efficiently."
Cons: "Like my outbound flight—the internet (which I purchased a 24 hour package for $19) was slow and, when I was logged off, could not log on again. Not sure if the backbone went down or if they had maxed out the number of users. But-was unable to use it for the bukx of the flight."

Pros: "Flight staff, food, etc"
Cons: "Boarding process- see above."

Pros: "Everything is on tine"
Cons: "Food is very disappointing"

Pros: "Where is my bag"
Cons: "Where is my bag"

Pros: "I enjoyed the sleep."
Cons: "No enough leg room for a slender Man of 5 foot 7 inches."

Pros: "great crew"

Pros: "Friendly staff aND the economy seats aren't too cramped"

Pros: "For a direct flight between the N.E. and Frankfurt, it is one of the best."
Cons: "As with all flights, I wish there was more room. It is tough for a 6 ft 2 inch person. I can't imagine being taller or heavier than I am and what it must be like."

Pros: "Only slight turbulence. Flight was only 10 minutes late."
Cons: "The choice of games and movies. Space too cramped, and I am only 5' tall!!!"

Pros: "Everything was excellent from the curteous flight crew to the accommodations to the meals. I will fly Lufthansa again!"

Pros: "Faster, newer planes."
Cons: "Flights were late and boarding was caios, no one had any clue what to do. Blankets were filthy. Entertainment had limited choice. Considering I took six flights in this month, I will let it slide that they ran out of New movies. Worst part was food. Obviously, there is no quality consideration when they decide menu. Check Emirates or other similar fare bracket airlines to understand the gravity of Lufthansa food problem. If one reason I had to choose to drop Lufthansa from my future consideration then that would be worst food and drinks. I would strongly recommend that they should assign people who need additional time to board at the back of the plane. It will help them to go back of the plane faster and avoid gridlock in the middle. Another advantage is it will help other passengers leave plane faster at the end of the ride. Boarding process will be come significantly faster by filling the plane from back to front by loading passanger with children and who needs time at the first loading area at the back of the plane. Thanks"

Pros: "Crew"
Cons: "TV didn't work"

Cons: "The connecting times between the flights was very tight. Especially as the line for the passport check in Frankfurt was so long. And then the gate was so far away. A mad dash. Stressful."

Pros: "Comfortable flight, good food and service."
Cons: "Check-in is bit tedious and the kiosk didn't work properly. Flight was delayed due to some incidents but they are not airlines' fault.."

Cons: "Delayed taking off due to airport queue."

Pros: "Very family-friendly"

Cons: "i could bring checked baggage from Bos-fra, fra-cdg, cdg-fra but it was taken from me on fra-bos flight as being too big! bag came out very late on baggage claim food was poor, they ran out of food, it was served late in my section and there was no choice left. one option only which i could not eat."

Pros: "I like to fly LH on the BOS to FRA route as they are the only carrier to fly this route nonstop. Usually the service is quite good. The crew is attentive, offers water or juice repeatedly, gives you a warm moist handcloth before the mealservice to clean your hands. Check-in in FRa can be tedious becaiuse of long lines."
Cons: "LH experienced several strikes in the last two years or so. Once I had to stay an extra day, this time I had to cut a family visit a day short. While they handled the rebooking in both cases quite efficiently, not everyone might have the flexibility to change days so easily. It is also disappointing when one has to give up on a planned activity to make it back home on time. Movie selection could be updated and I miss having an actual newspaper or magazine to read on the long flight. Will have to pack my own oin the future."

Cons: "Person in front of my reclined while I was eating"

Pros: "Clean aircraft and fast service."
Cons: "Economy area flight Frankfurt - Boston 26th October. Tall, well dressed, middle aged Italian gentleman beside me on aisle seat talking on his phone from boarding until we started to accelerate for takeoff. I had to ask him to shut his phone off twice. Staff not looking out for phone use. Then he was receiving text as we landed in Boston and never even bothered to put on his seat belt. Again staff did not notice. I travel a lot and normally air crew notice these things. Booked to carry skis via the Lufthansa US call center and was told there was a special offer and they were free for US bound flights. This was great news as I had assumed I had to pay. On bag check-in the associate told me they had booked them as golf clubs not skis. She also did not agree skis were free and spent 15 minutes reading the details of the contract and talking with an associate. She was polite but firm about it and I had to pay Euro100 to get them checked in."

Pros: "Seats were comfortable; departure and arrival were timely."
Cons: "After priority passengers boarded the aircraft, boarding for everyone else was a free for all. It would be more orderly if there were clear lines and groupings of rows beginning at the rear were called. Movie selection was not great. Many choices were old. Few were current."

Pros: "Smooth flight, good service"
Cons: "Leg room."

Pros: "Unfortunately not much, although I have always had good flights with this airline in the past and will use them again for a direct flight to Germany. I guess it was just a bad day for them."
Cons: "Flight was three hours late leav ing due to a mechanical issue. We sat on the plane while it was being repaired and refilled. I was too hot the whole flight..I think it's the design of the ventilation system on this particular plane. The person by the sunny window stifles. Food was about as bad as it can get. Then I was offered coffee and got tea. Crew never smiled. My headphone had a loose wire so the sound went in and out. Not like past Lufthansa flights."

Cons: "Very uncomfortable and narrow seats. Pathetically sized leg rooms. ...And I am not a big person. Lufthansa has been my favorite airline for years but I am sad to see that with every new plane they get, the seats and leg rooms get smaller and smaller, ignoring the fact that 4 people have to sit there for 8 hours, elbows and legs touching with no wiggle room. Will not take Boeing 747-400 again."

Pros: "Food, movie selection, comfort, speed of flight much better than Air Canada on the way over. Didn't lose any luggage."
Cons: "Had a little trouble getting everything set with the luggage and boarding pass. One lady wasn't very helpful but a male employee came along and straightened everything out."

Pros: "I always try to fly LH, but do so only if there is a deal available. This time I was especially impressed with the ground crew service in Frankfurt who offered assistance that I would have been too self-conscious to solicit, and it made all the difference."

Pros: "same as above"
Cons: "same as above And landing was extremely hard.!"

Pros: "Again, I appreciated the big meal, dinner, about 2 hours into the flight. Nice to have real metal utensils, not plasticware, to eat with. The 'snack' at the end of the flight was more of a throwaway:(pizza or) "Sausage": six one-inch hollow spheres of sausage with a hint of Dijon(?) sauce inside, all served with a mmedium-sized dry chewy roll. Nice to get wine, or maybe beer(?), with dinner at no extra charge, served from regular wine bottles, not individual-serving containers."
Cons: "The huge plane was completely full; no handy empty seat nearby to stretch out into. Took forever to board and exit the plane."

Cons: "I saw fly inside the cabin, disgusting."

Pros: "Clean modern aircraft. Attentive and friendly service. Decent food and drink. I had plenty of space in my row."
Cons: "The things I didn't like are part of a 7 hour flight in coach class, and that's beyond the control of any airline."

Pros: "same as above"
Cons: "same as above"

Pros: "on time departure and arrival"
Cons: "boarding, after preferred members and those needing help, was all one. that's a lot of people. ended up being fine since there was plenty of time, but sometimes, people in the aisles slow the process down. might be better to put the people at the back of the flight on first."

Pros: "I love the service they provide. .the air hostels were great"

Pros: "It was nice to have both a dinner served in a timely manner, the additional option of drink offered and the snack before arrival. Staff working the flight were polite and friendly. Thank you for providing both a blanket and pillow - which its own Lufthansa pillow cover. Sadly the Anticipation of a Lufthansa flight still rests on the laurels of years of recognized quality. Sadly the Anticipation was greater than the rewards."
Cons: "It is always so much easier to come up with the issues - wish I had more to add on the previous section. ENTERTAINMENT. Headphones provided required a two-prong jack option. There was only room for one prong - so only one ear had sound. The sound perhaps due to this limitation was poor and I couldn't hear the track. Consequently I choose one film with subtitles - which was helpful. The cabin comfort overall was on the chilly side and required the use of the blanket for the whole trip. Meals - the dinner meal served was a nice selection. However, the dessert was still cold - affected flavor. I think a nice bar of chocolate would have been equally welcome as dessert option. There was a small Ritter - which was nice. Lunch or pre arrival snack - really a poor excuse for what was served as pizza. Very doughy and little filling. The tomato was ok but the other selection served - was not a good choice. Not sure what it was. Also had anticipated a warm cloth before landing as a refresher. The seating is incredibly narrow. While most planes are forced into less space, this ride was particularly uncomfortable. I know that there are different model planes each with its own space limitations, advantages or disadvantages, but - frankly, I had expected better from Lufthansa. Finally, by chance having flown to Europe by Swiss Air - I reluctantly have to say that their comfort level, meals and refreshing cloth made it a more comfortable flight."

Pros: "Nice seats and friendly staff"
Cons: "This was an evening flight and while we landed at Logan on time we had to sit on the tarmack for a full hour before we could get to our gate. After a cross-Atlantic flight this final hour on the tarmack was almost unbearable. On top of that, it was 8pm EST which felt like 2am for passengers from Europe. It was just a very long day of travel."

Pros: "The cabin crew were well trained, hospitable and efficient. The young lady assigned to our section of the aircraft worked endlessly to address the needs of passengers, and remained extremely pleasant and often humorous, throughout the passage."
Cons: "The boarding process unnecessarily was long and hot. We stood in the jet ramp line for nearly 15 minutes before entering the aircraft. There was no ventilation and the air was tepid. The seats were smaller in Economy Class than on competitor carriers. The lavs were unattended to during the 7 hour flight and, consequently, were filthy during the last hour or two. The food was mediocre, at best, but at least the cocktails were not an upcharge. Enough alcohol can make just about any food palatable."

Pros: "NOTHING!"
Cons: "Lufthansa's customer service is terrible. The service agent who rebooked my flight said flight was FULL when there were several seats open. The lady charged me an exorbitant amount saying that the "flight was overbooked". I am NEVER flying Lufthansa again. In addition, I am spreading the word to family and friends who use Lufthansa to use another air carrier."

Pros: "The Frankfurt-Boston flight seat was comfortable & food was very good as well as the air hostess in charge was excellent & very cordial."
Cons: "Entertaintainmemt movies"

Pros: "Legroom is better than many. love having metal silverware."

Pros: "Very large selection of movies and TV shows"

Pros: "super comfortable seats, good movie selection and smooth interface with the personal video screen/music/tv etc., also surprisingly good food."
Cons: "sound on the entertainment system broke halfway through the flight (just my seat)."

Cons: "Due to delays on flight to Frankfurt, I missed this flight and was stuck in Frankfurt overnight. Waited over an hour for a shuttle to hotel; mediocre food and lousy room."

Pros: "The crew was kind, the flight was on time and alll in all was just as expected."

Pros: "Overall Austrian was fine. Smaller plane and people were professional."
Cons: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"

Pros: "The crew. The punctuality."

Cons: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."

Pros: "The plane was comparatively clean"
Cons: "Staff need to be a little more genuine with their simles or just don’t give obvious fake ones."

Pros: "The crew was so friendly"

Pros: "The flight attendants were quite personable and engaged."

Pros: "Lufthansa crew very professional"
Cons: "More upgrade to be available"

Pros: "The wafer bar. Pilot had a good landing in high winds and snow."
Cons: "Nothing to complain."

Pros: "Clean, safe short flights"
Cons: "The 30 minute layover was close"

Pros: "Generally very pleasant flight"
Cons: "No complaints"

Pros: "This is always a pleasant airline to travel with."
Cons: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."

Pros: "Liked all except the food"
Cons: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"

Pros: "Overall it was a good trip and staff was helpful."

Pros: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."

Cons: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."

Pros: "Great service on board the plane."

Pros: "Friendly staff with great service"

Cons: "Difficulty getting to flight"

Pros: "On future flights to Europe, I always will choose Austrian Air. Very courteous service. Thanks!"

Pros: "Flight on time"
Cons: "nothing I can think of"

Pros: "Staff was friendly, flight was on time"
Cons: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"

Cons: "The business class was not really business class, I guess a 3 hour Business Class flight doesn’t have a seating configuration t Like the new A321. With all said Austrian Air is on the top of its field,"

Cons: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."

Pros: "The flight was comfortable and very timely."
Cons: "Very little leg room."

Cons: "They are always delayed"

Pros: "Crew was courteous"
Cons: "No information on delay given until boarded."

Cons: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."

Pros: "Flight was good and everything worked out perfectly."

Pros: "Ground crew was very kind"
Cons: "My ordered vegetarian meal was missing on the way back :("

Pros: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."

Pros: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Cons: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."

Cons: "My father and I were seated in biz class but were unable to sleep because of a fan noise directly over our seats in Row 9. We complained to the attendant about it but she was unable to determine the cause. Many hours later, a different crew member identified the noise source and stopped it by simply flipping a switch. This disruptive noise could have easily been avoided but the ignorance of the crew member to whom we complained failed to solve it. By the time the second crew member identified the problem there was not enough time to sleep. This experience was extremely disappointing. We paid extra to fly business class so we could sleep, but this ridiculous crew error fouled our plans. We asked the crew to file a report about it and they did. Look into it. We expect a refund of the extra fare we paid, or else we will never fly Austrian Airlines again. I am an affluent person and I travel internationally 6 times per year. You would be smart not to anger me and lose my business."

Cons: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"

Pros: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Cons: "Nothing."

Pros: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"

Pros: "The seats on Austrian airline are very comfortable"
Cons: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"

Cons: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"

Pros: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."

Pros: "Good movie selection on flight"
Cons: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."

Cons: "Oversold the tickets on my flight and put me on standby. Needed to change the flight and all my plans."

Cons: "Delay of 1 hour on a flight of 1 hour during lunch time and neither a snack during the flight."

Cons: "It was almost 2 hours delayed"

Cons: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."

Pros: "It was the best flight I've had and the best Pilot. Thank you, Corina Pauta"

Cons: "Our baggage did not make it to our final destination"

Pros: "Nothing special - nice crew"

Pros: "Excellent service"

Pros: "It went smoothly and my luggage showed upon time"
Cons: "Cramped quarters good thing it was a short hop"

Pros: "Really enjoyed the quick and pleasant service from the crew."
Cons: "This was actually one of the better flights I have been on."

Cons: "- Leave in time - Working onboard entertainment system"

Pros: "at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped."
Cons: "Food a bit bland and uninspired"

Pros: "The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing"

Pros: "everything was good"
Cons: "Needed a bit more food :)"

Pros: "Leg room, friendly crew, good choices for entertainment, nice blankets!"
Cons: "The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding"

Cons: "Arrival to destination with 7 hours delay."

Pros: "Crew were friendly and pilot did a great job"
Cons: "No food and very limited beverage service. No entertainment,"

Pros: "The flight and the crew was very nice, and the food was very good."
Cons: "Some phone people were very nice, some were not."

Cons: "my luggage was misplaced and I didnt have it for 3 days."

Pros: "Nice crew that were helpful."
Cons: "Small plane, cramped seating."

Pros: "The meal that they served was great."
Cons: "The leg room for someone that is 6ft 4in is not the best."

Pros: "Nice flight"

Pros: "It was comfortable and smooth."
Cons: "It was all good."

Pros: "Was great on the way to Helsinki and extremely poor on the return trip."
Cons: "Seat pitch was horrible! Almost as bad as United and American. Very uncomfortable!"

Pros: "Stuff"
Cons: "Lack of snacks"

Pros: "Everyone was polite and helpful and did everything to make flight comfortable"
Cons: "Plane tiny and not very comfortable, but the flight time is pretty short so it is not bad overall"

Pros: "Crew professional."
Cons: "Everything ok."

Cons: "The entertainment kept shutting off, and the crew had to reset it about 5 times. They were very apologetic, and kept trying until finally getting it fixed."

Pros: "The flight was on time, crew worked really well. The food was okey as usual on Finnair."

Cons: "They left my baggage behind!!"

Pros: "Crew was fine. Uncomfortable seats bearable for the short flight."

Cons: "There was no reason given why the flight left Helsinki 35 minutes from schedule. Boarding aircraft seem to take a longer time than usual for a full flight. The flight crew during boarding in economy didn't have the push needed to get everyone seated in an efficient manner. The tv screen does not move out far enough to view when the person in front has their seat all the way back. Selection is limited compared to the non stop flight previous from Miami to Helsinki. There isn't an option to view the flight details in flight which is interesting to some passengers. At least have the option."

Pros: "Great crew, very helpful and kind. Helped me stow my banjo in a closet instead of under the plane wich really was great because of its value to me...great food and entertainment options made the trip fly by...hah....kinda freaked out by the whole black glove thing but maybe it's sexy, not sure."
Cons: "The weird on board shopping thing."

Cons: "Plane too old for such a long flight"

Pros: "Seats larger and more comfortablethan 3xpected."
Cons: "Food and drink overpriced."

Pros: "Professionalism, punctual, friendly service"
Cons: "You pay for your food just like you do on American Domestic airlines. However they offered coffee and their special Finnair grape juice."

Pros: "On time."
Cons: "Seats are uncomfortable."

Pros: "I had an empty seat beside me on both legs of my flight. This always makes flying more enjoyable. They fed us two meals both directions. There were pillows and blankets for everyone on your seat when you arrived."

Pros: "comfortable seats, efficient service both getting on and off the plane,very current movies. Overall a very good experience"

Pros: "We ended up being on a BA flight which was fine. Ok service, check in from London much better than USA. In flight entertainment good."
Cons: "Nonchalant crew on the way back, I asked if they had any snacks half way into the flight as I didn't eat dinner, I went to the galley and the head of customer service heard my request, looked at me and just carried on reading his paper leaving a flight attendant to offer me a small bag of pretzels , which she had to search for. Very poor"

Cons: "I paid for an upgraded seat and after boarding other passengers were being moved to the same area that I had paid for an upgraded seat FOR FREE!"

Pros: "The crew was very nice and gave us a $10 meal vou"
Cons: "The long delay wasn't great."

Pros: "The flight was so-so. Cramped seating with mediocre food."
Cons: "The problem I had was the multiple email updates from Kayak with the wrong departure time. Fortunately, I checked with American directly. Even after the flight departed I was getting emails that I still had four hours left. Doesn't make sense."

Pros: "Empty seat next to me! Excellent crew services! Clean bathrooms!"

Pros: "Wonderful service and care from crew."

Pros: "The fact that this is the only daytime flight from Boston to Europe."
Cons: "Food was very ordinary, and drink choices may have been theoretically available but the crew did not offer the choices."

Pros: "The service was remarkable. Everyone was very attentive and friendly which is exactly what you would want for a long flight. The crew came around frequently to provide beverages and left you alone to sleep."
Cons: "The boarding process was a bit hectic. The flight was full which I completely understand. After everyone was settled in the plane it took another 25 minutes to leave the runway."

Pros: "geting off"
Cons: "To cramped so I will go back to Delta"

Cons: "In-flight entertainment was not working. Made and 11hr flight seem light 20 hrs."

Pros: "It was Iberia airline"
Cons: "Put in call light three times without response. They just shut it off!!"

Pros: "I made it home safe"
Cons: "Little legroom for such a long flight. Too crowded."

Cons: "A lot of turbulence. Only paid food offerings. From gate took 10-15min bus drive to plane No entertainment"

Pros: "Although I booked this as Finnair, it was actually a British Airways flight, as I knew it would be. And it was fine--I don't think Finnair gets much credit, but whatever. I'd actually have liked to travel with someone more exotic!"

Pros: "Services, food, smooth landing."

Pros: "Boarding was smooth and the flight crew and attendants were friendly and helpful."
Cons: "The seats were so close that we felt like cordwood stacked vertically. There wasn't elbow roon to butter my roll without elbowing the person in the next seat. The food was boring. It was very cold, despite my dressing warmly. It was a relief to board our next flight, which was JetBlue."

Pros: "Great flight, crew was very nice. I would rebook with British airways."

Pros: "The crew was friendlier than on the other airlines we took on our trip. The seats were cramped (coming from someone average height) and the middle and window seats have a combined under the seat compartment so you don't feel like you have personal space. I wish the breakfast was more substantial, but other than that it was a wonderful flight and I would definitely take it again!"

Pros: "First time across the Atlantic, and the British/French crew was the most polite crew ever."

Pros: "everything except food"
Cons: "food"

Pros: "Good Entertainment, and I had an empty seat next to me. Crew was attentive."
Cons: "My luggage was lost when I got to Paris and the staff at the ticket booth in Denver were not aware that my final destination was Paris."

Pros: "The crew was nice and helpful"
Cons: "They layover was by far the worst."

Cons: "See above."

Pros: "Great planes. Great air crew. Great ground staff. Seats are large and comfortable. Crew does a great job of making sure you have what you need. Extremely attentive and professional. Gate agents are friendly and knowledgeable. They work hard to solve any problems you have - even if you're not and Iceland Air customer. I can't say enough good things about them. You can't go wrong flying Iceland Air."

Cons: "Our seats were reassigned at the last minute (upon boarding) to seats that couldn't recline at all. The people in front of us could recline their seats fully, giving us no room whatsoever to move. We had no room to even rest our heads on the table or cross our legs. It was very uncomfortable. Had I known the seating was so uncomfortable, I would not have flown this airline. These were not the seats we selected earlier, so we were taken by surprise at being given such terrible seats and offered no options. I will not fly this airline again."

Cons: "The gate changed and I heard no announcement of it. Received incorrect information from uniformed employees when signs were not found about the flight at the wrong gate..There was no waiting area for my flight, only a line. We were bussed to a remote area of the field to board our flight from the tarmac. The flight was late in leaving. Crew was nice once we were on board, good plane. Cold in row 19, boiling hot near forward lavatories. Stressful, horrible experience."

Pros: "The entertainment selection was fine but the same as when we flew two weeks earlier. It was nice of the crew to hand out water right as we boarded."
Cons: "The flight was late. It took a long time to get on board and there were passengers whose seating arrangements had changed, which made many of them very upset. I'm not sure that the crew handled it as well as they could have. We sat on the airplane for about an hour before even taking off. It would have been nice to get some complimentary snacks to make up for all of the delays."

Pros: "Big seats"
Cons: "The boarding process is out of control. Worst ever"

Cons: "The boarding of the plane in Iceland was absolute chaos. It was just a free for all which turned into a mob of people being held in a small Tom and then the flood gates were opened to cram into the plane."

Cons: "Can't believe Icelandair charges for food!!! And entertainment! You should follow the lead of US airlines and offer both free. Boarding the plane was disorganized."

Pros: "I really enjoyed the staff and the pillow, blanket and complementary water."
Cons: "My headphone jack did not work so I could not use any of the entertainment"

Cons: "Chaotic and very long boarding process. Unannounced seating change due to change of aircraft. Tray table malfunction. In-flight info system not functioning"

Pros: "direct service"
Cons: "reservation process by Kayak was the worst....I am moving on to google flights."

Pros: "Same as previous. Price, seat comfort, entertainment system."
Cons: "Same as before. Even more chaotic boarding but this was Icelandair's fault. There were no boarding announcements and everyone just charged on the plane. The food, which we had to pay for, for a 6 hour flight was an insult. Same old entertainment."

Pros: "Staff friendly and the aircraft was clean. Enjoyed a bottle of water upon arrival to passengers."
Cons: "No free food service. Most European flights feed you. Sat just before a toilet facility mid-plane. Seat would not recline. Wasn't aware of that when booking. Plane PA system very poor. Could not hear any of the announcements"

Cons: "No complementary food at all- even jetblue on a 3 hour flight will give you peanuts. They give NOTHING on a 5 hour flight"

Cons: "The flight was leaving late and we were informed that it was fine, that we would make our connection to Jetblue flight to RDU! That was not the case, however! That was the last flight to RDU that day and no hotel rooms were available in Boston area!!! So we had to spend the night on cots in the terminal! That sucks!!!"

Pros: "Price."
Cons: "Really a surprisingly low quality airline."

Cons: "lack of organization and communication in boarding process"

Pros: "Comfort of plane and flight in general. Able to make up lost time from delays."
Cons: "Terrible airport experience! Because of other flight delays, the boarding of our flight was late and very confused. There was a terrible trio playing music at our gate that was so loud that no one heard the boarding announcements. Needless to say, they were quite late in boarding this flight as well as our others."

Pros: "The cleanliness and comfort of the plane as well as digital devices."
Cons: "The plane was 30 minutes late boarding passengers so we lost our place in line for takeoff, resulting in a 60 minute delay meaning nearly missing our connection to Boston. There was no information given either by the captain or the crew and finally, a barely audible apology at the end of the flight."

Pros: "Same....the crew on board are lovely. The food was just ok."
Cons: "We were herded to lower level at Keflavik where the seating is sparse and food choices are bad."

Pros: "Very friendly service, boarding and disembarking was fairly smooth. On time departure. Food for purchase was very good."
Cons: "The entertainment system and footrest on my seat were broken. They did make a few efforts to reset the system, but without success and without apologies. The seat was fairly small (I'm skinny/fit in size), but manageable for a Boston to Iceland flight. Slightly confused boarding/herding system, but it seemed to work ok, just limited communication once the process began."

Pros: "Comfortable seats"
Cons: "Boarding process in Reyjavik was disorganized and slow."

Pros: "Icelandic programs available on the TV, suer friendly and helpful crew."
Cons: "Could not get Wi Fi to work."

Pros: "I love the price!"
Cons: "My chair was broken and wouldn't recline."

Pros: "Staff was friendly and efficient. One checked bag included."
Cons: "As on every flight, the seats were too small and cramped. No snack, earbuds, or beverage had to pay for everything on board AFTER paying for a very expensive ticket."

Cons: "Lost luggage (for the second time on the way back!)"

Pros: "Again, the courtesy and sincere desire of the staff to make the flight a good one was impressive."
Cons: "The boarding process in Iceland is chaos. Passengers for three different flights all gather in sone small hallway outside the gates and are allowed into the gate by seat rows. this makes no difference in how you board, because once you get inside the gate area, it is just a mob waiting to up the stairs/escalator to the gangway with no rhyme or reason to who goes when."

Pros: "Crew and entertainment were top notch."
Cons: "We left late and we missed our bus and had to buy new tickets."

Cons: "Boarding was a bit awkward"

Pros: "I love the beautiful interior lighting, the more spacious seating, and the free in-flight entertainment! Icelandair also has a separate area off Frankfurt international which was much cleaner and nicer."
Cons: "No potable water in the Frankfurt terminal."

Cons: "The flight attendants in the business class were hurried and were not of international business class quality. When they were made to realize that I was a vegetarian, they made no effort to find alternatives knowing they did not have veg food on the flight. The international flights should carry at least one veg option. This flight had none. I almost starved during the flight. Boarding process was not well organized. Announcements were not properly made"

Pros: "Same as above One more note. On the outbound flight of this trip we had a three hour delay in Rekyavik as they repaired the plane. We were disappointed but not angry at this delay because nobody wants to fly an unsafe plane. But communication during that period was poor."

Pros: "Free water bottle at boarding."
Cons: "Charging for snacks and food on a transatlantic flight. The food was great though, I just wasn't aware they would charge for the dinner. I rated the boarding ok because the issue wasn't Iceland Air but the airport. They had four flights to the U.S taking off at about the same time and people were lined up in the hallway confused as to where to go."

Cons: "On time!"

Cons: "I ordered an oatmeal, it was really disgusting! I had to beg for a blanket! Movies were mediocre....."

Pros: "bottled water is a nice touch..."
Cons: "there are no boarding calls in Iceland...you have to be at gate and watch the crowd."

Pros: "Crew was fantastic. Liked the Northern Lights show. Check-in, boarding was super smooth, as was changing planes and getting through passport control in Iceland. My plane came in 20 minute late, and I only had 20 minutes to make my connecting flight, which waited for me - amazing!!! Thank you."
Cons: "I would like to see more vegetarian meal options, other than asking for the salad w/o meat."

Cons: "The screen didnt work."

Pros: "Had plenty of legroom. They provided an Ipad with some movies and games because my TV was broken."
Cons: "My TV was broken"

Cons: "Check-in took over 30 min not counting standing in line, as the person at the counter did not know how to enter the necessary docs for travel to the US properly, i.e., green card information. She did not try to get help from a colleague until 25 minutes into trying to get it figured out herself... On top of everything else, the baggage tag printer at her station failed."

Cons: "Lines to check in with Icelander in Frankfort were very long, it seemed to take a very long time to register/check for some people.."

Pros: "Price"
Cons: "Small Plane, not as conformable as flight with Lufthansa. Will use Lufthansa n the future. The reason I choose Icelander was the Price."

Pros: "Not near enough seating in the boarding area. As a disabled person, this was very unsatisfactory. Once pre-boarding happened, we were offered into a room with seats. Not enough, but seats."

Pros: "The flight was on time. The celebration of the holiday was very nice."
Cons: "The in flight entertainment, i.e. The tv screen, failed, even after the helpful flight attendant reset it twice. The boarding area at Reykjavik airport has three flights leaving a small, congested area within five minutes of each other , making the lines confusing and crowded."

Pros: "I liked everything about the flight except that there was no food offered on the flight."

Pros: "I had a connection from Frankfurt to Seattle with a 45 minute layover in Reykjavik, my Frankfurt leg was delayed and it was later in the day so there was no way for me to make it to Seattle on time. At first they offered to put me up and Frankfurt, which I wasn't too happy about. I then asked them if I could take my delayed flight to Frankfurt and then just stay in Reykjavik for the night and take my original flight home, just the next day. To my surprise they said yes. Their service in Reykjavik was just phenomenal. I was greeted at the gate by an attendant who gave me the choice of staying in Keflavik (the town next to the airport) or in Reykjavik itself which is 30 miles from the airport. They put me up in a fancy 4 star hotel on the harbor in Reykjavik, covered my taxi rides (120 dollars each way) and my meals (costing about 100 dollars total for dinner, breakfast, and lunch. I could not have asked for a better layover experience!"
Cons: "As usual for Iceland Air flights, meals aren't included. I love flying them because their service is great and their flights are affordable...but I still hate having to decide whether to fork over 20 dollars just for a meal. I'd rather have it included in the ticket price. The other annoying part of my flight was with the desk service at Frankfurt Airport. When our flight was delayed, we had to exit past security, go out to the main terminal and wait in a slow-moving line for our flights to be re-booked, hotels to be arranged, and baggage to be arranged etc. While the service team was very friendly and helpful, they were very poorly organized. It seemed like different agents were constantly having to move around and get approvals from other agents while some agents were just sitting around only signing an occasional expense form. I was waiting in line for almost an hour with just ten people in front of me! I feel like the line would have gone twice as fast if they worked a bit to eliminate bottlenecks!"

Pros: "oh the leg room was fantastic! friendly helpful crew! usb plug to charge your phone was great! smooth flight."
Cons: "no free food! limited vegan menu, only one item and it still cost $19.00 without the chicken. was not warned that there was no video screen in the emergency exit row. very cold by the emergency exit door but the crew provided many warm blankets."

Cons: "No food, same old entertainment, plane was not as hot as it was on my flight to REK but seats were very small and uncomfortable."

Cons: "the crew and food..they should inform passenger during booking that they av to buy there food."