FRA - BGR
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FRA — BGR
Jan 26 — Feb 21
Round-trip
1 adult
Economy
From?
To?
Wed 1/26
Wed 2/2
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When to book flights from Frankfurt am Main to Bangor
Estimated round-trip price
Average price per month
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- Looking for a cheap flight? 25% of our users found flights on this route for $585 or less one-way.
- High season is considered to be August, September and October. The cheapest month to fly is May.
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Top 3 airlines serving Frankfurt am Main to Bangor
Scores according to KAYAK customer reviews7.9
DeltaOverall score based on 30306 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews
I liked the friendliness of the crew. How they greeted you boarding and leaving the plane. The friendliness of the crew passing out snacks.
I liked the friendliness of the crew. How they greeted you boarding and leaving the plane. The friendliness of the crew passing out snacks.
I wrote a review to Delta already expressing my dislike of the fact that I could not get a seat assigned upon checkin or even at the airport until maybe 1 hr before my flight. The cabo representative (not part of the flight crew based from Los Angeles) was rude and not accommodating, so my wife and I had to sit separately, which was frustrating to say the least, given I had followed the entire online check in protocol, including uploading digital copies of my negative COVID-19 test.
Too many delays and maintenance issues
Pros: "We landed safely"
Cons: "Out of everyone’s control Mother Nature"
Pros: "Safe, uneventful flight. Everything was great!"
Cons: "Nothing"
Cons: "Take off on time"
Pros: "short flight"
Cons: "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("
Pros: "In flight entertainment"
Cons: "Food provided, other than snacks, would be a plus"
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "The crew WAS amazing!"
Cons: "Not a thing! It was perfect"
Pros: "Yes, the crew was helpful and patient. The food and drinks were good."
Cons: "Clarity in the PA system could be better. Too much background noise."
Pros: "Crew, as always, excellent. The people of delta are what keep you coming back."
Cons: "Flight was delayed (for no reason) for more than two hours, with no speak whatsoever about it"
Pros: "They were friendly and prompt, joked with us as they worked. The flight was smooth and on time"
Pros: "Crew was incredibly friendly"
Cons: "Wifi was not working on this flight"
Pros: "Everything was amazing"
Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Pros: "Delta does an overall nice job."
Cons: "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
Pros: "low passengers, OK crew"
Cons: "crew was a bit cold, but OK"
Pros: "Empty seats direct into Indy."
Cons: "Rough landing."
Cons: "Being on time. First it was a problem with the plane but that was fixed quickly. Then it was something about de-icing the plane which took over 40mins which made my son and I miss our connecting flight. The weather didn’t just happen. They should have been prepared."
Cons: "Food was ok...cramped space"
Pros: "Entertainment choices were plentiful."
Cons: "The flight attendants were borderline rude. No eye contact, no smile, not helpful when asking a question (overhead compartments were full in my section; I asked what I should do, response: „ I don’t know either“ and walked off. I went to find a spot further up the aisle..."
Pros: "If offering free WiFi to Amex platinum card holders it needs to work f"
Cons: "Fix it"
Cons: "Seats were a little tight."
Pros: "excellant movies"
Cons: "Missed my flight do to TSA security my wife is diabetic this TSA agents/idiots looked like they newer seen insulin pump or insulin bottle and flight left 15 min early. So I'm in Tampa trying to get flight in morning to Cancun"
Pros: "Super friendly flight crew."
Cons: "Unexplained delays, lack of transfer services (there was no separate connections security screening; passengers were required, after a redeye flight and customs, to switch floors and stand in long lines with general security. Also, no beverages of any kind were offered."
Cons: "Small seater aircraft was cramped"
Pros: "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
Cons: "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
Pros: "Crew"
Cons: "Step stairs, no help getting up or down. You should use a Laeger plane and a jet bridge. It was awful down and up and down stairs, then walking across the tarmac, not sanded,NOT SHOVELED. Have you gone mad?"
Pros: "Quick flight!"
Cons: "Didn't realize the last seat on the plane doesn't mean back."
Cons: "Force me to take a bad seat"
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Pros: "Left on time, no hassles at boarding. We were in premium economy and seating was comfortable for both of us, not-too-tall people. FA were quite friendly."
Cons: "One bathroom wouldn't flush, which was a problem with limited facilities and a full flight."
Pros: "friendly staff check in was fast food was good"
Cons: "as always not enough room in the seats"
Pros: "Made friends on the way to Maine!"
Pros: "None"
Cons: "Delays"
Pros: "Crew was very professional and friendly."
Cons: "Seats are too close together."
Cons: "*Again, my first choice of main off the menu, in Delta One, had run out. *Not a fan of the Delta One seats."
Pros: "Get a day in NYC"
Cons: "Two daytime flights booked so can't get to Bangor until the 9:00 pm flight tonight. Aitline only coveted one night at the hotel. Had to buy a second night so we don't have to carry our bags around all day."
Cons: "paying extra for leg room and checked bags"
Pros: "Smooth flight and always a plus to see a beautiful smile throughout the trip from our Flight Attendant Stefany!"
Cons: "I had a problem getting a boarding pass that was a carryforward from a problem that I had had on the flights from the USA to Frankfort 2 weeks earlier. On those flights, I was denied boarding on the flight from Amsterdam to Frankfort because of miscommunication between Delta and KLM. Apparently, the staff who dealt with that problem did not note that the issue had occurred, so it looked like there were "out-of-sequence" segments on my initial flight and I was not allowed to check in electronically. It took several calls to KLM and Delta in Frankfurt to try to resolve the problem and finally it was determined that it could only be resolved at the airport. Other than a very nice KLM representative, the other people I talked to seemed unwilling to engage in helping me and sent me along to someone else. Although the problem was ultimately fixed, this was not a great customer service experience."
Pros: "I make this trip every month. And this crew is the best I had in a while."
Cons: "Nothing"
Cons: "Seats had no leg room."
Pros: "Crew remained positive and apologetic for the long delay."
Cons: "Lack of notice that there was no Pilot, maybe let people know so we can be less stressed about leaving as well as arriving on time when others depend on you to."
Pros: "Smooth flight. On time. Satellite TV."
Cons: "One boarding agent for the whole plane and he was slow. Started boarding fairly early but didn't finish until 15 minutes after scheduled departure. Very cramped for 5 hour flight. Older model entertainment center. Paying for usual amenities. Crowded gate set up. Grumpy crew."
Pros: "On time arrival"
Cons: "Crew spent 90% of time on half dozen rows of comfort and virtually ignored the rest Entertainment screen - touch screen was partially non responsive, way to small, and lack choices. Should have option to buy movies, etc. Not just delta, but I don't know why boarding is not done from the back of the plane instead of zone - at least for coach. I think it would be faster."
Pros: "On time departure and arrival."
Cons: "Cramped! Cabin crew not particularly friendly."
Pros: "Nothing"
Cons: "Crew sucked, comfort sucked, british air sucks. Worse than even US airlines which I didn’t think possible"
Cons: "I paid extra for the seat but it was very cramped."
Pros: "Seats were small."
Cons: "The boarding process was inefficient and long. The seats don’t recline and very little leg room."
Pros: "Yes"
Cons: "Nothing except the airport"
Pros: "Friendly crew"
Cons: "Hectic boarding; airplane seemed very old"
Pros: "Nothing"
Cons: "The plane, the arrival time and the service"
Cons: "Not even a free water/soda was offered, need to purchase everything."
Pros: "Crew on British air very nice"
Pros: "Polite and funny crew"
Cons: "Snacks and drinks for money"
Pros: "BA crews are always great. Also excellent that they don’t have those annoying M&S menus on LCY flights. I don’t object to paying, but it just slows everything down."
Pros: "Crew was friendly, courteous and very helpful. On time arrival despite a late departure."
Cons: "As a new user of the app I expected information to flow more fluidly. Gate changes were not communicated through the app unlike several other airline apps I use. My biggest complaint, if you will, is the requirements to pay for anything one wants on the plane. A soda, water, bag of crisps/chips, all for purchase. For the cost of the airline ticket, even our "no checked bag" ticket, you could at least afford to give passengers a can of soft drink or a water and inexpensive bag of pretzels or crisps. Seat was basically comfortable, not great but comfortable. Departed late but arrived on time"
Pros: "Nothing"
Cons: "Always late always charge for water that’s sad"
Pros: "Crew did their best while sweating with the passengers especially prior to take off"
Pros: "Level of information"
Cons: "Everything was good"
Pros: "It was a pleasant and smooth ride. The crew was friendly and responsible"
Cons: "There was only food and drink for purchase, no complimentary water etc. It was short trip and no problem for me"
Pros: "Fast security and passport control at both ends, Home in 30 mins after landing"
Pros: "Only good thing was that British Air didn’t crash us"
Cons: "British Air overbooked the flight; I checked in on time but there were no seat assignments left. I went to the gate anyway to try; the gate attendant kept me waiting for a seat so long that the gate closed. He was not nice. His colleague booked me on a different flight to LCY airport (instead of Heathrow). But that different flight got diverted to Manchester. So the fast that BA overbooked cost me an extra 6 hours and $140 to buy a train & tube ticket to get back to Heathrow. The fact that there was not a single smile among the staff, and I had to argue to even get on the second flight, is inexcusable."
Pros: "Plane had to be de-iced which delayed departure time and then wait for landing slot."
Cons: "Heathrow need to build more capacity to reduce emissions and delays."
Cons: "Being charged for everything! Even a coke....really! Couldn't reserve a seat until 24 hrs. without paying extra ."
Pros: "The crew, all the way around were very attentive & courteous, food was great!"
Cons: "I was completely satisfied with this airline, would use again!"
Pros: "Crew in board was great"
Cons: "Representative at gate was rude reminding me I was late when we had to wait on bus for others."
Pros: "Ease in getting the boarding passes. The people were very kind and understanding and informative."
Cons: "Nothing I didn’t like. For a person that is not a flyer I don’t have any complaints"
Pros: "We left ahead of time"
Cons: "No gate due to early arrival which meant we had to wait for a coach which negated early arrival."
Pros: "Timely and good crew."
Cons: "No jetways in Frankfurt. Had to board using stairs."
Cons: "The passengers on the plane were rude. No consideration for others when departing the plane."
Cons: "Boarding at Frankfurt difficult"
Pros: "On time"
Cons: "Check in counter make difficult: my cary on luggage is standard, they should know it."
Pros: "Nothing"
Cons: "Flight was cancelled less than 12 hours prior to departure. The airlines switched our flight to one that ended at a different airport (where our car was not located). Called the airlines multiple times but only heard a message that they were "busy". British airlines was again unable to help us at the airport. We had to go to American to have them "hack in" and adjust our British airway flight itenerary. I will never fly British airlines again. They couldn't have been less helpful if they tried"
Pros: "Good, friendly cabin crew."
Cons: "Flight was 60 mins late due to ATC issues at LHR and baggage loading problems at FRA. Also bus boarding at FRA on a hot day."
Pros: "Crew was fine. Didn't really do much."
Cons: "No food or beverage served on this 1.5 hour flight unless you paid extra. Not even water. Had to pay extra to select seats. You could wait until the day of the flight and do it for free. I wish I was informed of this before purchasing the non-refundable ticket. BA "customer service" was absolutely no help on this front and merely reiterated their policy. They are NOT a premium carrier and their practices have relegated them to bargain carrier status. I will not fly BA again."
Pros: "Very limited in flight entertainment"
Cons: "There was no food provided, so no need to rate the quality of the food that was not there"
Cons: "We couldn't enter the gate area until about 30 minutes prior. There wasn't anywhere else to wait so eveyrone nded up standing around the gate. Which blocked the hall to the restrooms and ended with a lot of people standing at a store front."
Pros: "That Pilot has to bring my buggy"
Cons: "Socking wet buggy Head rest in pices Rubbishy in the pockets Staff confused about checked in bag I purchase on different occasion than ticket, took ages to sort it out"
Pros: "Punctual, relaxing."
Cons: "No free refreshment, not even water."
Cons: "Why can't Germany load planes from concourse ramps instead of busing and so many stairs. Frankfurt airport is so poorly designed and how much of my ticket is for buses and bus drivers, etc."
Pros: "I was able to check in on an earlier flight which helped me to arrive an hour earlier."
Cons: "British Airways do not have access to a gate so always have to take a bus to airplane."
Cons: "Horrible service I had to have my flights changed completely twice."
Pros: "The staff were friendly and boarding/ getting off were a breeze. I loved how much space the aircraft had inside."
Pros: "Food good and very attentive and friendly Cabin crew Amanda made the flight a pleasure."
Pros: "Flight left on time and arrived 20 minutes early."
Cons: "N/A"
Cons: "Tight seating was fairly uncomfortable."
Pros: "Friendly helpful airline staff. Plane slightly late leaving but kept up-to-date."
Cons: "Nothing"
Pros: "Service"
Pros: "Entertainment system and seats."
Pros: "Staff was friendly. Great snacks!"
Cons: "N/A"
Cons: "Delayed 2 hours and no screen on the plane - a long way to catch up with Singapore airlines"
Pros: "Convenience to return to Heathrow with enough time to navigate customs and security and make my connection. Fare price was good"
Cons: "?"
Cons: "Flight was an hour late and the lines for immigration were more than half an hour. Little legroom."
Cons: "Tight seats, not much for entertainment"
No snacks given while waiting for food after 3 hour delay and traveling all day. We had business class Everything else was good
For an international flight back to the US. I think it went perfect, arrived on time, had a meal after take off and before arrival. Thank you.
Pros: "Same"
Cons: "Hire better competent people"
Pros: "Yes"
Cons: "Food"
Pros: "Small plane ,comfortable seats,"
Cons: "Crew was rude. The premium plus cabin was not worth the extra cost. No real change in service just a little more room."
Cons: "It could have been better if my luggage didn’t go missing"
Pros: "Boarding process."
Cons: "Food is not great. Seats are not every comfortable for a 10 hour flight. Need better cushions."
Pros: "Seats and entertainment"
Cons: "Departure on time"
Cons: "Not delay the flight causing me to not have enough time to connect In Frankfurt."
Pros: "787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about."
Cons: "The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket."
Cons: "Was sick so couldn’t fly airline refused to help and let me change my flights"
Cons: "Entertainment system broken. Ground personnel obviously not informed by crew. I have the impression everybody at UA has stopped caring."
Pros: "I like flying Lufthansa for entire trip then changing to united airlines"
Cons: "Particular everything the airline"
Pros: "The food was remarkably good for a US airline. The wine was good as well. I found enough video material to entertain me throughout the long flight, although I would have liked a decent classical music program."
Cons: "I had to ask for a pillow and when I did not take the blanket becaue it was comfortable I had made a mistake. It was VERY chilly in the last third of the flight and there was no way to locate personnel, or even a call button in the darkened plane to ask for one.Finally I climbed up on my seat (short people cannot reach the overhead bins on this plane) to get my coat out of the overhead bin and passed the last hours bundled up in that. While water was passed out frequently, collecting cups and bottles, not to mention the remnants of the snack or meals was not high on the priority list and eventually we were sitting in a trash pile. Bravo for having luggage available as soon as we got through customs!"
Pros: "The flight itself was fine."
Cons: "On Monday, September 3, I traveled from Frankfurt to Washington Dulles on United 933 (this return trip to the US began in Rome on Lufthansa earlier in the afternoon). The plane left on time and we touched down at Dulles on time (a little before 8pm EDT), after flying 8 hours. It was 2am Central Europe time. Experience with customs / passport control at Dulles was the worst I've ever experienced, in any country. In my life I’ve traveled to 40 countries (lived in 7) and flown many different carriers. I stood in line 2 (TWO) hours before finally seeing passport control and quickly getting cleared through. There were no announcements of any kind as we waited, and the airport acted as if it were routine and expected that all these people, some with small children be put through this ordeal. There were about 4 or 5 men or women manning the passport control booths, though capacity for maybe 20 more. Some people while in line downloaded the Mobile Passport and were able to then bypass the line. I had technical problems with my phone and could not. Again, NO communication was made by airport personnel or United; we were on our own. Because of this unexpected delay, I had to catch a taxi to my home in Arlington for a fee of $55. I had planned to catch less expensive transport but was already late for a planned event."
Pros: "The bathroom sign that shows if it is busy without going there"
Cons: "It is amazing how brusque the United boarding staff at Frankfurt are, even to business class passengers. It takes very little to be nice, and it goes a long way in building customer satisfaction. Crew members should be professional and resolve their personal issues elsewhere, not take them out on passengers!"
Cons: "2 hr layover-got off plane and walked to new terminal-went through carry on bag and person security scans and checks. At the gate 30 mins before flight, boarding started. Directed to go to 1of3 stand up desks located in the open away from the gate and boarding lines. Desks were attended by one United employee each. All 3 of us;wife, husband, child passports, boarding passes were checked, and then we were told to get in line to board the plane. About one minute after getting in line, wife name was called over the boarding desk loud speaker to see the boarding desk attendant. At the boarding desk, the boarding desk attendant instructed wife to go back to one of the open area desks to have documents checked again. The attendant then instructed wife that her and her bag would need to go through a secondary search before wife would be alloyed to board the plane. Wife was then accompanied by open area desk attendant and walked down terminal 8 gates to private type room where personnel quickly checked contents of single carry on bag focusing on phone and computer. Wife then directed to go ahead and go back to gate to board plane. Wife quickly walked to gate and met husband and child to present passports and boarding passes. At this time the wife and child began being verbally rushed by a male united employee to hurry up down the pedway, and told the plane needed to leave so hurry up. Needless so say wife, husband and child were the few last guests to be seated. Well, when trying to get seated, all the overhead space had been taken in the area around the assigned seats. When husband briefly described the secondary search situation and thus the current predicament with no space in the overhead for carry on, the attendant asked husband to follow attendant to front of plane with your bag in order to stow there. After speaking with some other attendants, space was made available in an overhead compartment near wife, husband and child seat. ***Please be aware when flying united.... While waiting in the boarding line after multiple security checks where you and your carryon have been scanned and more than one document check has been done, you may to be asked to take a walk to go through yet another bag check, and then be rushed to board a plane that needs to leave, and then find no room for your carry on, and then be asked to put your carry on in a remote location and deal with getting to it and back to your seat for the next 11 hrs if you want to access the contents of your carry on."
Cons: "I didn't like that I couldn't select our seats ahead of time because this flight was a code share with United. Also, the United gate agents gave me the impression they didn't know what they were doing or what was going on. There was a security check and one agent checked our passports and then sent us to another who said we didn't need to go to her, but to the counter. At the counter, the agent said she didn't need us there. When I asked questions, she didn't answer my questions, but instead answered questions that I hadn't asked. For example, I asked to check our seat assignments to make sure that we were together, and the first response was that the flight was oversold but they were trying to keep families together. Not what I asked, and immediately caused me to worry that our family would not be seated together. I had to persist several times to get the gate agent to verify that we were assigned seats together, which had been the case all along. Why the needless confusion and anxiety? I don't think she did a good job of listening to me."
Pros: "The flight attendants were very friendly and the food was excellent. I was provided with plenty of snacks and drinks and I felt like I never went without!"
Cons: "I could’ve used more direction once we landed on where to go and what to do."
Cons: "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
Pros: "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
Cons: "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
Pros: "The crew were friendly and served well"
Cons: "The plane was old and the seats small. There were many 'plus' seats open but the airline did not open them up to the economy cabin - which was full. It was a shame, they could have made the flight a much better experience moving people up and creating space in the back cabin."
Pros: "We've taken several of these UA flights from FRA to EWR. It is a hit or miss. Sometimes it is good, sometimes bad."
Cons: "This time I was traveling with an elderly person with a wheel chair assist. It took forever for the wheelchair assist to arrive. Every one in the flight, including the entire crew had left and yet there was no wheel chair. We were made to stand for nearly 20 mins on the jet way (cold weather) until the wheel chair arrived."
Cons: "Security check points at Frankfurt, Germany airport was absolutely atrocious. Arrives 2 1/2 hrs prior to scheduled departure. Took 4 hours to get through Security - missed United flight to EWR - insufficient staffing at all Security checkpoints - had a number of cancellations previous day duty weather, however, no adjustments were made"
Cons: "I didn't like having to download an app to watch movies. Download flight attendants waited too long to inform us of the need and the download was too slow, so I only had access to the overhead screen movies. Also I had reserved seats (window and aisle) and they were changed the day before the flight to two center seats. Not happy about that at all."
Pros: "We left an hour late. The pilot made up 45 minutes."
Cons: "UA app didn't work. No entertainment. Left an hour late. Not enough space between seats to read! Really hurts yiur eyes to have book too close."
Pros: "Flight was on time and boarding was smooth."
Cons: "The crew weren’t as welcoming. No leg room at all."
Pros: "Crew were nice and responsive."
Cons: "It was hot in the cabin. I asked for temp to be turned down and it was. It got hot again. So uncomfortably hot. Wi-fi didn't work so no movies or shows on personal electronics. The food and wine on this flight was about the worst I've ever experienced. Lufthansa flight over to Frankfort (operated by Lufthansa) was great. I wish Lufthansa would drop United. United service is totally going down hill in so many ways. Totally disappointed."
Pros: "Landing in Dulles"
Cons: "Poor boarding - had to walk steps with luggage, board a bus and wait for 10 mins in hot weather, then had to walk steps to plane with luggage. Plane - no place for cabin baggage and people had stuffed inefficiently their bags; crew did not seem to care Crew - did not care, pointing fingers at people like they do not know English, no sense of pride or commitment in their job; they might as well thrown food at us Food - bad, lucky we were hungry Entertainment screen - not working well Flight was smooth I do not know why Lufthansa partners with United Airlines."
Pros: "Turbulence after take-off from Frankfurt but captain kept us informed of this and its expected duration which was a nice touch. Flight attendants were good and attentive. We were in economy so by those standards the flight was relatively comfortable. Flight arrived ahead of schedule."
Pros: "We did not get to pick seats on this end of the flight and they had separated my husband and I. Another lady on the flight was separated from her two children. No back of the seat entertainment screens. They had Aisle screens and ran occasional movies which kept stalling and the sound would cut in and out. Boarding was a bit of a nightmare and took awhile which made up leave late however we did make up the time."
Cons: "United flies an old 747. There was no personal entertainment system. My particular flight on 8/2/2017 was delayed for over 20 hours and eventually canceled."
Pros: "On board service was OK."
Cons: "Fiancee and I checked in online and were assigned seats 20 rows apart. Called support, were told they had fixed it and would send email. Didn't receive email and called again, were told that it was fixed in the system. Checked in for first flight and original seats were back, were told we had to fix when boarding. Called support again they told us the same thing. Agent at gate rudely said "no chance at all"."
Pros: "What did I like? Getting off the plane."
Cons: "We were on the tarmac without air conditioning for over an hour and a half with (per usual) very little information about our situation. Pilots told us that we'd be moving in 10 minutes. An hour later it was the same message again. Why do you do this? Keeping your passengers in extreme heat without explanation is not only unacceptable, it's cruel. Flight attendants claimed to also not know what the situation was. They were kind and offered us water but couldn't clarify what was happening or how long we would be suffering. The "wifi" didn't work. There wasn't enough food, drink or snacks for everyone on the plane so those of us in the back got leftovers or fewer choices."
Pros: "Seats were old and comfy"
Cons: "Food was bad, wifi didn't work and entertainment was on the shared screens, instead of in the seat backs"
Cons: "A 12-hour flight without private entertainment working is a huge negative imo. There were shared screens running the same movies for everyone but the united wifi that had private entertainment stuff was not working. On a long flight this makes the flight boring."
Pros: "The guys in business class had it together! Wow! Totally felt like a special guest."
Pros: "I greatly appreciated the efficiency with which the boarding process went."
Cons: "What I did not find good customer service is requiring customers to pay extra for seat selection. The flight was not full and instead of equally distributing the passengers, given the length of the flight, the economy plus seats sat empty while we sat like sardines in the back. The other thing I didn’t appreciate is that we booked our flight with Lufthansa and flew with United. Extremely different quality and service between the two. I would fly Lufthansa any day, not the same sentiment with United."
Pros: "One crew member had a sense of humor."
Cons: "My seat was broken and wouldn't stay in upright position. This really pissed off the passenger behind me. Crew kept telling me to put my seat upright, I kept having to tell them the seat was broken. Old airplane with no in-seat entertainment. they advertise on the seat that you can watch all their entertainment content for free, but then you have to pay for wifi to watch so it's not free then, is it? Every movie or show requires "additional software" so you have to purchase internet to do the download. This is an 11 hour flight, I would have appreciated being able to watch a movie or something without forking out $30. Flight was delayed, so we were low on time to make our connection. I asked a flight attendant twice if we could get help deplaning early or at least get moved up some rows since we were in the very back of a 747 (there were plenty of vacant seats). They said no, and told us that customs would only take a minute and that the other united flight knew we'd be coming and would wait. I don't usually fly united; other airlines typically will actively take steps to help (like moving connecting passengers to the front shortly before landing) if they are the cause of the delay. Customs had only one agent working and we were pretty much last in line so that process took over an hour. Just moving us 10 rows forward before landing would have made all the difference because our connecting flight closed its doors and taxied for takeoff less than 5 minutes before we arrived. They had some united employees guiding and directing a couple of passengers that were going to be late for a connection to LAX, but no help for those of us connecting to portland. Customer service didn't even offer a verbal apology. Last time I flew with united, I also had a terrible experience for different reasons. I did not intend to fly united for this flight, but I purchased tickets through and for Lufthansa, and this flight was regrettably operated by united. Another thing I don't like - the food was horrendous. It was a breakfast sandwich that was advertised as "hot and fresh" on the packaging but was served straight from the refrigerator. I was in the middle seats with one person to my left and two people to my right. Everyone took only one bite and threw away the rest. Just don't bother serving the food if it's going to be that bad, it's very wasteful. I always appreciate a hot towelette after a long overnight flight. United offered no such thing which was a first for me. Regarding boarding: they called us all up to line up in boarding groups and then we had to stand in line for 65 minutes. I have a bad back and had to sit on the carpet to avoid being last in line and not having space for my carry on bag. Would have been nicer if they would have just let us sit in the chairs at the gate in comfort until they were ready to board."
Pros: "The flight was not full, so we had extra space."
Cons: "First, UA flight attendant forgot to serve us (and few more sitting on the same area) lunch. By the time we asked why we are not served, we didn't have a choice, but to take whatever left. Second, we had about only 1 - 1 1/2 hours of in-flight entertainment available in Economy class out of 10 1/2 hour flight. Of course, entertainment was available for first, business and premier class. Why? Satellite problem supposedly. Third, ok. There was a entertainment on a big screen in the front. However, system on the armrest was not working. What's the point? My husband and I have been in long distance flight over 25 year with various airline companies, BUT THIS UNITED FLIGHT WAS ONE OF THE WORST FLIGHT EVER. When I booked this vacation, I chose Lufthansa on purpose as I know their quality of service and professionalism. I didn't notice that the return flight was a code share with UA. Only thing they can say was that they can provide us more mileage as a compensation if we write to UA on their website... We had a great vacation until were on this flight."
Pros: "Flight UA 945 got me home!"
Cons: "Everything. This was a UA plane and LH ticket. We had to check in with LH in a completely different concourse than we departed. The plane was very aged, the carpets and seats were soiled and the bathrooms were in a terrible state of repair and floors filthy. I think this plane is more fitting for the grave yard than the skies. It was completely overcrowded with seats. Although I am only 6 ft tall, my knees touched the seat in front on me. Entertainment was disfunctional to a state of unusable. The small analog screens were streaked and blurry and selection terrible. Audio jacks were worn so bad you could maintain contact one ear but at the time. Food was awful and very sparse and served by very Grouchy crew members. Breakfast and a snack were inedible. No real meal was served. Never again on UA. I recommend LH consider divorcing themselves from UA."
Pros: "Flight crew were extremely courteous, helpful and gracious. I wish the ground crew were half as good as the flight crew."
Cons: "The boarding experience was very. The boarding lady was, in my opinion, racist. First I requested to have seats reassigned if possible, since I was traveling with my brother and we bought the same ticket but were assigned different seats. The lady was extremely rude. The flight was 2/3 full so this shouldn't have been an issue. On they Chicago to Nairobi flight we asked the same question and the lady was extremely helpful and pleasant. Secondly, I bought a bottle of Whisky from Nairobi airport. Frankfurt airport refused to allow me to continue with it. They insisted on having it checked it, which can only happen outside the airport. I gave it my brother to check in, but he was delayed. While people were boarding I told staff that I would wait and see if he could make it aboard. Suddenly the lady said that he is 'high risk' because he left the secure part of the airport and he will not be on the flight and off too because I said I was waiting. The other 2 check - in personnel stepped in and were helpful. The gave me a couple of minutes to decide if I wanted to board the plane because the would have to pull my bags off the plane if I decided not to board. This one racist lady ruined the entire boarding experience. I wish I had taken note of her name. I doubt that I will transit through Frankfurt or use Lufthansa by choice ever again."
Cons: "See above comments. This was the trip back. The starting trip SFO-Frankfurt-Vienna-Yerevan was extremely unfortunate for repeated delays and constant changes of flight which resulted in stress, running, catching a cold and ruining the overall goal of the trip. I wrote a letter with details and mailed to LH Customer Feedback."
Pros: "The crew was very delightful and kept us hydrated."
Cons: "The food, mail meal was icky. Wishing the entertainment was simple, with access right there on board without having to download, have a computer ect..."
Pros: "We had an empty seat between us which made the trip much more comfortable. The dinner service was pretty tasty actually. Flight attendants were friendly."
Cons: "Forcing people to use their own electronic devices rather than having in-seat entertainment is obnoxious. Insert typical complaint about tiny spaces on airplanes. The pre-landing snack sandwich was pretty nasty."
Pros: "Crew was efficient and friendly, food was actually some of the best I remember on a long flight. Almost no turbulence helped comfort level!"
Cons: "The boarding process up and down flights of stairs and then being taken on a hot bus to the plane was unpleasant and not easy for many of the older travelers."
Cons: "I cannot believe United Airlines flies an 11-hour international flight and does not provide each seat with an individual television for entertainment. I fly quite frequently and EVERY other international flight has individual televisions. It made the experience long and horrible. I am a minimalist and travel with as few items as possible. So even though United offered me the ability to use my own device, I don't have one! Also, the instructions to download the app before take off was not clear. During the entire flight, I kept getting the message "no internet connection; unable to connect to satellite." So I couldn't even use my phone. Very annoying and I will never fly United for international flights again."
Pros: "Roomy seat area, lots of entertainment options, crew was pretty good - one flight attendance a little sassy - but not sure if it was supposed to be funny. I thought it was - so I put it as a positive and she got it done and kept offering water."
Cons: "Boarding was the main issue. There was some kind of extra security feature where they wanted to check our boarding passes - which is fine! however, the way the boarding crew handled those operations was embarrassing. Basically no organization of the lines, and when it was time to board, they could not handle the organization of people that had already been checked security wise (and ready to board) - and people that weren't security checked. For instance, I had my boarding pass ready (had already been security checked) and was ready to board. But there was no indication as to which line to get into, so when I asked, I was demeaned - and told to go to "zone 3! You are boarding group 3!" There was no way to know where this was, and just before (when I was getting security checked on my boarding pass) the woman told me to "just stay in the line that I was in - because boarding would take place soon". There was no way to know which lines were zone 1, 2, 3, or still checking boarding passes for security reasons. Once my zone 3 line reached the point to get scanned to board, eventually people had also been in the wrong line and were ready to board, so 4 lines of people who were just as confused as I was, started to merge. This is going slowly of course, people in zone 1 (who thought they were in the zone 1 line but instead were still stuck in the boarding pass security line) were upset because zone 3 was boarding and they weren't - and this is while the staff is getting angry at people NOT boarding - because they are stuck in these other lines. It was quite disorganized and I think the staff could have handled the entire process better. Not sure if I ordered the wrong option but food could have used an upgrade."
COVID-19 information
Safety measures for airlines flying from Frankfurt am Main to Bangor
Airlines flying from Frankfurt am Main to Bangor have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Heightened sanitation
Daily cleaning, installation of cabin HEPA filters on flights from Frankfurt am Main to Bangor
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Masks required on board, masks provided on flights from Frankfurt am Main to Bangor
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Pre-flight testing
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Frankfurt am Main - Bangor Flights
Departure:
Frankfurt am Main (FRA)Germany
Destination:
Bangor (BGR)United States