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Flight from London was delayed so missed the connecting flight. Taking 2 days to get to destination which should have only taken a few hours.

Too cramped up for the better seats I paid for.

I didn’t like my seat in my return flight from Montreal to Orlando at all; considering I paid extra for better seats. That middle seat was cramped up way too much.

Suitcase didn’t arrive to Stockholm. Chairs y comfy and not even water is offered

Bad baggage and people management at boarding forcing me to dispatch my bad despite being the perfect size and respecting everything perfectly, whereas many did not and many free empty spots on the plane as usual… making me loose time and my planned bus at arrival to go to Geneva. Costing me 100 euros extra! So Brussels airlines needs to refund me

I never board the flight. My visa was delayed and when I tried calling Kayak, no one answer and I still have not heard from anyone.

All great. Very efficient. Good emails that kept us in the know

Original flight was canceled, booked another one and find out when checking I was on the waiting list. Horrible experience

Actually this is my first time using airline I was in every single thing that happened throughout our journey, the appearance of the plane inside furnished about the seating the flight attendants and many many more I was so excited throughout thank you Brussels Airlines for the great service.

On board service was decent. I like the legroom at UA that seems to be more than in other airlines