Daily cleaning, installation of cabin HEPA filters on flights from the Gambia to New York
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Scores according to KAYAK customer reviews
Cons: "Boarding group announcrments were hard to understand. Aisle were full of people getting settled and nobody could move. Loading back to front makes more sense."
Pros: "Everything went how it should."
Pros: "The seats were large and comfortable"
Cons: "I had to ask to get a drink, and was never offered food. Granted it was a red eye, but I was never even offered a cookie. I expected more after paying for first class. Plus, since it was an older plane, it didn't have the power ports they advertise. The guy sitting next to me didn't want to watch tv, but it didnt work and the screen wouldn't go off. They didn't offer him anything as a apology."
Pros: "Good it was."
Cons: "El vuelo se atraso"
Cons: "Waited too long to land"
Pros: "I liked that you guys had free movies. Good ones at that."
Cons: "I didn't like the snacks."
Cons: "Had to pay if you wanted to watch regular tv."
Cons: "After getting pushed back 3 times it finally got canceled and left me and 4 other strangers to drive back home so I wouldn't miss work. Another not being late to work in the military is not good to go."
Cons: "They switched a lot of seats around. I was supposed to be in row 22 and was pushed to the back of the plane."
Cons: "Weelchair service is bad"
Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."
Cons: "The wi fi did not work"
Cons: "G hj j"
Pros: "Staff courtesy was outstanding. This is my 2nd trip with United Airlines. Much success to your United in the years ahead. Ritza"
Pros: "Professional service and on time departure"
Pros: "Everything was on time"
Cons: "Seat cushion uncomfortable, seat back wouldn't stay forward"
Pros: "Never again with United small seat dirty bathroom only 2 restroom for 300 ppl"
Pros: "Ride was good. Attendants were good. Other passengers were cooperative and compliant."
Cons: "This plane, as most others nowadays, was cramped for space."
Cons: "The area around me was very dirty. Made me a bit uncomfortable"
Pros: "Courteous and friendly employees..helpful"
Pros: "We had a delay and everyone was very helpful!!"
Pros: "Flights were on time..."
Cons: "They should offer free movies and this silly bags of nuts; can someone be more creative?"
Cons: "A caramel waffle is definitely better than salted pretzel sticks but the airline should at least offer chips or cookies."
Pros: "Absolutely Nothing!"
Cons: "The whole nightmare of flying on United worst travel ever. never again"
Pros: "My co flyer"
Cons: "Departing do late, and this is the second time on a row"
Cons: "A lot of turbulence but what can you do."
Pros: "Very efficient and timely"
Pros: "I liked that I slept the whole way."
Cons: "That united barely serves any snacks, need something besides that wafer that won't even make a dent in hunger."
Cons: "The tv and movie did not work"
Cons: "The service was good, and the food tasty, but not very much. Also, the guy next to me couldn't sit still, but that is not the fault of the airline."
Pros: "The complimentary movie, and the incredibly nice service."
Pros: "Employees were very nice Very easy to board/check in"
Pros: "The new planes are great."
Pros: "On time!"
Cons: "No complaints"
Cons: "Checked luggage took close to 45 mins to arrive"
Pros: "I was very disappointed for the price I paid I expected a bit more of everything there"
Cons: "paying for baggage no food service"
Cons: "WIFI was not working"
Pros: "Boarding was quick"
Cons: "No video player"
Cons: "It was a bit delayed"
Cons: "They lost our luggage"
Pros: "The food, air crew respectful and dedicated to duty"
Cons: "Everything was perfectly ok"
Pros: "Nothing noteworthy was done well."
Cons: "The boarding staff is incompetent resulting in a 2+ hour boarding time. No control or concern for boarding zones, multiple unnecessary and inconsistent ticket checks, and unclear process. If you took 300 toddlers, made 50 of them gate agents and said board an airplane, you would get about the same result. Food and crew in flight were mediocre. Entertainment system in the seat back doesn’t work, shuts off in the middle of films, and is for some reason controlled by the wrong arm rest. I was in the aisle seat, my arm rest control panel did not control anything, but every time my neighbor shifted her arm it changed the volume on my system. Ethiopian airlines is what failure looks like."
Pros: "Good service"
Cons: "Serve Warm food"
Cons: "Punctuality. Time is off the essence."
Cons: "1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks during the flight (or water bottles instead of little cups) would have been appreciated. Movie options were not as great as other airlines."
Pros: "The crew were fantastic! The one meal from Athens to Cairo was excellent, the other two meals weren’t too bad but not as good as the first one."
Cons: "The security in Cairo was really a joke."
Pros: "Food and drink was good."
Cons: "Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport."
Pros: "Crew were very good. Comfortable flight."
Cons: "Choice of movies could be much better."
Pros: "The landing was smooth and so was the whole flight! Loved it"
Cons: "Food. I ended up throwing up shortly after eating"
Pros: "The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening."
Cons: "Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation"
Pros: "Seats small uncomfortable"
Cons: "Bigger seats."
Pros: "crammed seats, meh food first experience with ethiopian, wasn't great"
Pros: "It was perfect to me , im in so much pain spiritually and you guys makes me feel home."
Cons: "Everything was good"
Pros: "The staff and flight attendants were pleasant. Good entertainment and comfortable enough seats."
Cons: "I wasn't looking forward to the 11 hour flight, however the 4+ hour delay was a significant inconvenience. We were on the tarmac in Abidjan for almost an hour, before we were informed that there were some technical issues. We were told it was a minor issue, until clearly it was a large enough issue as a lot of time passed by. Air stopped flowing so many passengers including myself became uncomfortably hot and dehydrated. The flight attendants only came down the aisle once with water, which was not considerate enough given that the air stopped flowing. Finally close to two hours later passengers we instructed to disembark without mention of how long the wait would be. We re-boarded the flight after about an hour and only then were informed that there was not enough power to fly the plane. Once we took off the air flow returned and the flight overall was pleasant. While safety of course is a priority, especially for a long overnight flight, communication could have been much better."
Pros: "I liked they’re fury free in flight shopping, very nice affordable pieces of jewelry and perfumes"
Cons: "They weighed my carryon! I haven’t seen any other airline do that before. I flew with them 3 times this year, 13 hour each flight and the entertainment was not the best. They didn’t have enough current movies or tv shows. The food was bland. Coffee cups were plastic and it burnt my finger."
Pros: "Customer care was good"
Cons: "I suspect the problem of luggage started with Alitalia my first leg"
Cons: "The orderliness during boarding needs more work"
Pros: "Same as above."
Cons: "Staff needs to be briefed on what an insulin pump is."
Pros: "Everything was to my satisfaction."
Pros: "Having never even heard of Ethiopian Airline, our expectations weren’t very high. We found the boarding process to work well. The staff was great and the meals were very good. The flights were on time and efficient."
Cons: "On many of the flights we had to use the roll up stairs. The water that they served tasted like tap water. The seats seem closer (less leg room) than other airlines."
Pros: "Cheap fare, no frills."
Cons: "Too hot, crew isn’t friendly (could be cultural difference), jam packed flight with tons of small children so was unlikely to ever be super pleasant."
Cons: "No kosher food eventhogh we asked for it"
Pros: "Crew was amazing"
Cons: "Everything was bad, very upset !"
Pros: "The cabin crew did a good job of managing all sorts of issues, and they had a lot to deal with. People switching seats, refusing to get up from wrong seats, oversized carry on, personal hygiene. The crew did their job professionally and with a smile. Made big impression. I did have a much different and better experience going from ADD to BKK"
Cons: "The food, comfort and entertainment on this plane was below OK. The monitors were unresponsive to touch, antiquated ear phone/ plug system and the seats were nasty, covered in a cloth material and disgusting! On some seats you can see stains that will not come out. Ever. The food was....airline food."
Pros: "Great service Seats slide forward, so comfy! Food and drinks all night On time Lots of luggage"
Cons: "No sleep with my baby!! ;)"
Pros: "צוות אדיב ורגיש לנוסעים ויעיל"
Cons: "האוכל לא היה מגוון לא הכיל פירות או ירקות טריים , היה מבוסס על אורז ופחמימות, לא הוקרן מסךמסלול הטיסה, לא היו אזניות זמינות"
Pros: "הצוות היה נעים, רגיש ואדיב"
Cons: "האוכל לא היה טעים או מגוון, חסרו ירקות טריים או פירות מרעננים , האוכל היה מבוסס על פחמימות לא היו אזניות זמינות, לא הוקרן מסך של מסלול הטיסה , ונתוני הטיסה,"
Cons: "Airport in ADS was very basic. Was hard to find a descent toilet"
Cons: "Delayed without explanation or heads up"
Pros: "Very helpful, attentive and kind cabin staff."
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse). Seat ahead reclines almost too much into personal space in the new 787 aircraft. The LCD displays don't pivot so it's virtually impossible to view the entertainment when the occupant of the seat in front fully reclines ( a somewhat irritating issue on a long flight )"
Pros: "The take was very smooth."
Cons: "The seats did not recline & I had a back problem"
Pros: "The Ethiopian Air flight crew are outstanding at their work."
Cons: "Not enough water. The water is doled out in small cups."
Pros: "Friendly crew very responsive."
Pros: "The Ethiopians have got the transit sorted in Addis. I had a tight turnaround time of about an hour and 15 minutes. From alighting to boarding and takeoff was about 1 hour. Very impressed that my luggage made it as well."
Cons: "Luggage was lost"
Cons: "It was a night flight (~4-5 hours), however, 80% the time the lights were on... people did not want to eat/drink... and get disturbed constantly by the crew. We just wanted to sleep. Without lights"
Pros: "On time."
Cons: "My daughter's entertainment system crashed after 20 minutes. She ended up sleeping so I watched a movie. When she woke up, we were going to switch seats, but I tried to turn it back on and mine wasn't working. (By the end of the flight, only maybe 10-20% were using theirs as many others crashed as well.) The food was very boring. At one point I was looking for a flight attendant and couldn't find a single one anywhere in coach."
Pros: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Cons: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."
Pros: "The best flight ever and the crew is super cool"
Pros: "Flight was delayed over two hours, because of shortage of aviation fule causing delay in fuelling aircraft"
Cons: "food, service"
Pros: "Staff were pleasant"
Cons: "One segment of my flight did not have the gluten free meal I had requested ahead of time. Super crowded."
Pros: "The crew were friendly"
Cons: "crew was the worst part. Id have to ask for something 3 or 4 times before i got it. couldnt really understand why a simple request like tea instead of soda was so difficult to fulfill."
Pros: "Dreamliner is a great plane"
Cons: "My luggage didn't make my connection. Came 2 days later though."
Pros: "The crew were pleasant. Overall servive was good. Boarding well organized,"
Cons: "Wasn't comfortable. Should improve on food. No entertaient during flight,"
Pros: "Clean, new airline. Comfortable"
Cons: "Kosher food was poor. I know there are higher quality options from Israel, Johannesburg, Frankfurt, etc. This meal was from Antwerp and was not nice at all."
Pros: "Punctuality and professionalisms were at the best"
Cons: "All ok"
Cons: "Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive."
Pros: "This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day."
Cons: "Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP."
Cons: "600€ for tiny space in the plane!!"
Pros: "That there were no group calls for boarding"
Cons: "My seat"
Cons: "Flight was delayed. Connecting gate was on the other side of the airport. We were running from one side of the airport to another. They should have provided a shuttle service for all of those passengers."
Pros: "Nice crew and Good seat despote the âge of the aircraft"
Cons: "New screen and New aircrafts"
Pros: "Nice crew"
Cons: "economy seats...Space!"
Pros: "The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean."
Pros: "Flight was cancelled."
Pros: "Food was good. Crew on the flights were polite"
Cons: "Checking in could be made easier by the airline communicating with the staff. They were not aware i had an email that i could check in luggage and they were not helpful or providing good customer services - unprofessional & inexperienced. Lost my luggage both ways."
Cons: "Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer."
Cons: "It was very cold they need to lower the temperature."
Pros: "Very good service! Friendly and happy staff!"
Cons: "The food; I didn't like the sandwich and the snacks"
Pros: "The flight itself was smooth and the crew kept passengers well informed. Beyond that, not much to report it serviced as a mode of transportation but not an experience."
Cons: "The seats were super cramped, hardly any leg room or elbow room which made it quite difficult to get comfortable for any length of time. The food was unpleasant. The flight attendants seemed very green."
Pros: "Brussels Airlines is the the step-child of Lufthansa basically. But on the transatlantic flights they do a very good job."
Pros: "Great wheel chair service"
Cons: "Polite customer service agent"
Cons: "I missed this flight due to my connecting flight being delayed for 3+ hours (not sure)."
Pros: "Food was better than average."
Cons: "Boarding could be done more efficiently."
Pros: "clean plane and nice crew"
Cons: "plane was an hour late, there was no lounge access and no where to sit my pregnant wife in the departure hall"
Pros: "The crew was kind and respectful. The flight was on time and the food was OK."
Cons: "Nothing to complain about on this flight."
Pros: "Excellent service. Friendly staff."
Pros: "The crew were pleasant."
Cons: "Not enough beverage service. Only had the chance for 1 glass of wine with meal. Would have liked a water station set up so that you can help yourself whenever needed. Boring/very limited movie selection."
Pros: "I found that the meal served was of particularly good quality and tasty"
Pros: "The flight was pleasant and the crew was friendly and professional. I pre-ordered a special meal, which came with no problems."
Cons: "The boarding process was so disorganized. They called us for boarding but crammed all of us into a waiting area before the boarding door was open. We were all standing in tight conditions for 50 minutes before we were let through and ended up taking off late. They later made an announcement on the plane that this was due to a problem with the airline's cleaning crew."
Pros: "The crew was calm, professional and polite."
Cons: "There was a delay of almost an hour on my first leg of the trip, which meant that I was really rushing to get to the gate for my connection in Brussels. It would have been nice to have some sort of express option for that, since it was the airline's fault that we were late."
Pros: "Brussels Air ensured my safety. They made sure that the plane was airworthy."
Cons: "I was due to fly from London to Entebbe via Brussels. Sixteen hours after boarding the flight, I am still in Brussels. We try to complete the assignment another day. My criticism was the overoptimism of the captain how quickly things would happen and on arrival in Brussels the total unpreparedness of the ground staff to cope with half a plane load of people with connections having missed those connections."
Cons: "Everything : two hoiurs late, no info, unhelpful crew, terrible food,3 toilets for 200 people... The worst experience in flying"
Cons: "I never boarded Brussels airlines. United Airlines put me on TAP or TP which I did like. But my luggage wasn’t forwarded until the 15th dec. Brussels had many natural disasters. My problems I believe were with either United Airlines or Swissport Luggage department"
Pros: "Ok easy flight. Crew were great, really friendly:)"
Cons: "Seats to small, food humm? Dubious"
Cons: "crew indifferent; entertainment limited; food not so good"
Pros: "No major issues. Crew provided help making a short connection at Brussels."
Cons: "Flight was slightly delayed. Entertainment selection was limited but OK. Seat comfort in coach is low, not much padding; but then, most airlines seem to think comfort is not needed in coach."
Cons: "To small of a choice to choose from. More options and also newer movies would have been better"
Pros: "Not much"
Cons: "Departing out of Brussels International Airport, the security line to LEAVE the country was 3+ hours long. Not sure what the logistical problem was, but it was a poorly handled experience. They also said it was a daily occurrence."
Pros: "Smooth flight Pleasant staff Smooth boarding process"
Cons: "Super late due to poor management of runway construction in Brussels No entertainment in the cabin"
Pros: "The crew was on point, the comfort was great though the plane was a bit cold they had plenty of blankets. The organization of finally getting onto the plane was great."
Cons: "The boarding process was confusing and disorganized. Perhaps it's always this way but they began boarding rows 32-47, but never changed the monitor when boarding of additional rows began. I didn't understand the need for extra security prior to arriving at the gate either. I was already in the terminal, but then needed an additional sticker on my passport. Not enough options in the entertainment section."
Cons: "Brussels Airlines was obviously throwing around the luggage as my hard shell suitcase was cracked irreparably when it arrived at the carousel."
Cons: "1. During check in, they change my seat number that i choose during the reservation process from a front window seat to a rear isle seat 2. Flight was supposed to land in Hamburg. Because of a storm, they went to Hannover. They announced that the time we will stay in Hannover is unknown. Maybe 2 hours... but then no news from the crew during our stop. 3. Several passeNgers asked to get out in Hannover. The crew said they will ask if possible. After one hour waiting in Hannover they did not even ask the airport authorities. Passengers insisted. The crew then said no because they do not want to go through the luggage finding process. 4. Weather was too hot. Waiting time was too long. Passengers Needed drinks and food. Crew only sold these without even offering free snacks, sandwitches, or drinks. 5. Babies and kids were there. No food nor drinks. They survived during 5 extra hours on the plane schedule on biscuits and water. Personnel did not even think of ordering food from hannover airport while waiting there. They only SOLD the snacks they have. 6. We returned to humburg with 5 hours delay over our original schedule. Stayed 2 hours until we got our luggages on the belt 7. Some passengers had to go back to hannover by train. We discover that all trains were stopped die to problems caused by the storm on the railway. They had the choice either to take very expensive taxis or to sleep over in Hamburg!! 8. This could have been avoided if brussel airline had some good will to at least help those passengers get their luggage and leave in Hannover! 9. Overall: very bad experience and crue attitude in Brussel Airlines!"
Pros: "Flight departed on time and arrived early. Crew was accommodating and polite."
Cons: "Food selection and quality are below average compared to other international economy class flights. Disappointed to find no vegetarian options."
Cons: "The flight was similar to a low-cost airline but I was not informed of this when booking. Uncomfortable seats with very little legroom, and food was only available by purchase. Not worth paying the cost of a regular flight for a 5 hour flight!"
Pros: "Love the flight from Brussels to Toronto, quick boarding process, love the entire crew friendly and helpful."
Pros: "Clean, professional and great meal!"
Cons: "Not allowing free seat selection when the ticket is purchased."
Pros: "Same crew was great"
Cons: "Same got all the way to the destination and had no luggage"
Pros: "The cabin was kept at proper temperature and humidity. The food was properly cooked. The staff treated customers properly. Overall a relaxing and easy flight."
Cons: "Never flew it; had to transfer to Lufthansa flights."
Pros: "Thanks to formula b.family we had priority when boarding. The Kids were offered a present on board."
Pros: "Zaventem airport remains too difficult , which really makes the trip less enjoyable."
Pros: "The service was only exceptional l, there weren't too many good movies selections.overall The turbulence made made the trip worse although the whether was very.l clear. There was also a weird background noise. Boarding was terrible had to wait an hour in a long line"
Pros: "I like that I made it home safe:) I was greatful that I got any seat on that flight and landed at my home country:)"
Cons: "I was tucked at the very end of the plane in the very corner without any window. Very little room for legs. No entertainment at all. So I was just napping. Good thing that the flight was short. No snacks were provided and those that were available for purchase were pricy."
Pros: "It's just amazing"
Pros: "Everything was good"
Pros: "Late from Dakar, couldnt provide accommodation at Casablanca, Late again from Casa entertainement system wasnt working on my seat"
Cons: "Pretty much everything"
Pros: "Crew was great! extras were great!"
Cons: "Food was horrible, bathrooms are horrible"
Cons: "3h 45m stuck on a bus without air, then a plane without AC on the tarmac in Tunis in July - is that even legal? And then another 45 min delay on the 2nd leg to JFK for "loading bags.""
Pros: "Amazing cabin crew"
Cons: "Not waiting forever"
Pros: "Food was delicious and crew was serviable."
Cons: "Clean the toilets more regularly."
Pros: "The crew was nice, the entertainment was very good."
Cons: "When boarding passengers it should be a bit more organized. Should offer a vegetarian dinner, it was only chicken or beef option."
Pros: "Yes, seats comfortable"
Cons: "Requested vegetarian meal which was horrible"
Pros: "The crew seemed to get frustrated at times, not really personable, but not mean. Seats were comfortable, entertainment was good. Food was ok"
Pros: "Crews very bad if u asking for something. Nobady care of you"
Cons: "Everything needs to be better"
Pros: "The crew was friendly and polite and the seat was so confortable."
Cons: "The boarding was little bit long if they could make little faster will be appreciated."
Pros: "They were helping an elderly like it was their grandma."
Cons: "Had to buy another ticket. Couldn’t board the first one, no one advised of two visas required. I want my money back for that one ticket."
Pros: "I liked most of things there a specialty the crew they provided more which is good"
Pros: "They give us headphones"
Cons: "The crew need to be more pleasant"
Pros: "Left on time. Friendly crew members and good food"
Cons: "Old plane. Needs a fixer upper"
Cons: "The boarding process was so extensive and repetitive. We were taken to the plane in the middle of the tarmac in sweltering heat and had to stand outside and wait to board the plane. The heat once inside the plane was unbearable and uncomfortable. My seat didn't recline, so I wasn't able to fully relax. Although I can for the crew, English may not be their first language. It needs to be ensured that the English of the crew member making the announcements is understandable. There were so many announcements but the English was rendered unintelligible for the most part. One of the baggage for one of my family members was not there on our arrival but we've since been notified that it has been found and well be sent to us"
Cons: "Error with the name and not permitted to travel and not refundable. So I am really upset to say the least."
Pros: "The attendants were friendly and attentive to the needs of the passengers. It is a hard job because some of the passengers could be very rude. I was happy to be able to watch movies to pass the time and to give me a sense of calm as I have not flown very much."
Cons: "When getting ready to board, they need to have signs designating letters requested for boarding. Some people were cutting into other lines and in front of others. There was too much bread given. For example, at lunch we were provided with a cheese sandwich and a chocolate chip muffin. On the positive side, I liked having yogurt with each meal."
Pros: "Boarding and take off were painless with out any discomfort."
Cons: "No vegetarian meal was available on the way back from Casablanca to NY. The media (videos) available were of a very poor choice."
Cons: "Our luggage did not arrive to JFK. We landed on Saturday, 1/27, and there is still no update.... It had expensive rugs and gifts and spices plus more."
Pros: "food, crew and entertainment"
Cons: "boarding and check in at the airport could be a lot smoother"
Pros: "Friendly crew helpful at check in"
Pros: "Excellent Job! Royal Air Maroc... Good food etc. For me worst airlines are Norwegian and Air Arabia."
Cons: "Transit is too long."
Cons: "The attitude on the crew faces they act like if they don't get pay for doing what they do pose to do"
Cons: "Boarding took forever"
Pros: "Crew was very friendly and nice."
Cons: "Boarding took forever"
Pros: "Plane was clean, crew was pleasant."
Cons: "Food portions Very small. Plane Very hot all through trip....crew did not come with water often enough"
Pros: "I liked that I had an aisle seat."
Cons: "I didn't like that the crew lied to everyone and told them that the bathrooms were closed before takeoff, but they chose who could use the bathroom, and we took off an hour late. Not good. The quality of the sound on the televisions is also very poor. And there was only one option for food."
Cons: "Was not given meal requested"
Cons: "The seats were very small"
Cons: "It was bad enough having to do the extra security check at the gate but then after boarding we sat for an hour during which time the plane completely shut down multiple times. We ended up taking off an hour after our scheduled departure time."
Pros: "Food/ comfort / movies / blanket / eye musk"
Cons: "Unfriendly crew - across the board"
Pros: "Nice fight- inspire if my first aborted landing (turbulence forced the pilot to bring us back up) Professional crew-too class Free hotel for my 10 hour layover"
Cons: "They lost my luggage and it took me 4 days of constant follow ups to track it down"
Pros: "The food was good, although I think there should be a more easily accessed vegetarian option."
Cons: "However, there was several delays. We took off late with sporadic and drawn out boarding, and while the crew was pleasant when serving food and drink, anytime there was turbalance or delays they could be very brusque and unpleasant, even raising their voices to passengers over misunderstandings following delays. When we finally landed, we taxied for close to an hour with no explanation, and this is the largest incidence of when the crew was unpleasant with passengers. Instead of explaining the situation, they yelled and raised their voices to get passenger compliance."
Pros: "Nicer crew, good food with a choice of two different plates. Good assortment of entertainment. Newer plane and cleaner....."
Cons: "The sandwich served, also looked like has a old one."
Cons: "The crew really nice and helpful."
Pros: "Just good."
Pros: "I like the multimedia especially the movies."
Cons: "I dont like some of their meals"
Cons: "We came to the airport as usual(not in advance but on time), then they told us the plane has been full. They oversold ticket for like 20 and over 15 passengers can't assess to the plane. The staffs don't speak good English and their attitude are very passive. What is more? They don't even apologize. I had to stay at the hotel they offered for one more day and delayed my work."
Pros: "It was comfortable and had very good movies."
Cons: "I ordered a vegetarian dish and they didnt have it. I was also traveling with a child and we were hungry because they only had meat optiins. They did have cheese sandwiches that were very cold."
Cons: "I did not like the security process in Casablanca. Very antiquated."
Pros: "Not organized"
Cons: "The aircraft"
Pros: "Yes, I did."
Airlines flying from the Gambia to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the Gambia to New York
Masks required on board, masks provided on flights from the Gambia to New York
Social distancing seating
Middle seats unavailable to book on flights from the Gambia to New York
Testing for antibodies, testing for symptoms for flights from the Gambia to New York
Waiving of change fees. Search flexible flights from the Gambia to New York