The flight was cancelled. Twice.
Everything was good. The only problem we experienced is that my daughter and I were flying Lufthansa to Europe, but back by United and we couldn’t book the seats, even when I was checking in for the flight 24 hours in advance. I got the seats assigned only 1.5 hours before departure. As a result we were seated separately. And in the middle. I always book my seats by the aisle as I have diabetes and I use the restroom often. You should work on that issue to allow passengers to book their seats in advance.
I realize you are charging less, bu charging for EVERYTHING? Blankets? It's things like this that will make people search for ANY alternative.
Flight was overbooked. Crew did a great job but passengers weren’t nice and really not patient. Flying in these times is not the best idea tbh.
The seats seemed much closer together on this plane. I felt much more cramped than other journeys in coach. Other passengers around me who are taller or bigger had even even more trouble.
Pros: "Situation was handled well."
Cons: "Lack of information on the cause of delay."
Pros: "Amazing service and food"
Cons: "They charged me $60 for checking one bag in for this international flight"
Pros: "Great service. Lovely crew."
Cons: "Legroom was pretty tight, and im short."
Cons: "just because my seat mate was german and asked in german language , crew member gave her first class sendwich , and i got some cold and nasty , no internet on the plane stop lying to people"
Pros: "Good crew"
Cons: "Was delayed outgoing but information was good"
Pros: "Comfortable seats, pleasant service"
Pros: "Flight attendants Was nice and friendly, I do like theirs Sevice ."
Cons: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pros: "They were on time at departure and arrival which was great because I had only 45 minutes for my connecting flight and had to go through passport check."
Cons: "nothing at this time"
Pros: "Smooth flight except for tasteless special meal"
Pros: "Great service, smooth, on-time flight."
Pros: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Cons: "I have no flight to connect to."
Pros: "They were great with service"
Cons: "Having to have to close my window shade so I couldn't see outside"
Pros: "Stuttgart to Frankfurt was good.. ."
Pros: "Space between the sits and movies"
Cons: "Food was not good and service even worse"
Pros: "Everything that happened during the flight was fine. The service, the flight itself, and the landing – which was excellent."
Cons: "On the ground, neither the staff nor the signage made it clear exactly where to check in. I was sent to the Lufthansa counter, which didn’t open until 11:30, when I should have gone to the United counter. An hour of my time was wasted, which almost resulted in my missing the one-hour before take-off check-in deadline. The only reason I didn’t miss the deadline was because the flight was late taking off."
Pros: "Monitor in front of me did not work during the whole flight."
Cons: "Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room."
Pros: "Comfortable seats, nice they still give a snack"
Cons: "It was delayed an LH didn't allow enough to allow me to catch my connecting flight"
Cons: "We were 24 hours late for departure without warning. We only found it out at airport. Air attendant didn't take customer's complain seriously. When we asked if there were a choice for food. Answer was YES - to eat or not to eat."
Pros: "Easy boarding"
Cons: "Being sick on the way back home from my Vacation!"
Cons: "No Entertainnment , no space , very small airplan"
Pros: "Was on time all the way, food was OK service was fine"
Cons: "I was so cold in my seat I couldn't get comfortable"
Pros: "It was a good flight with Lufthanza - nice and friendly crew, comfortable plane, good food."
Pros: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."
Pros: "friendliness, food, great flight and landing, clean bathrooms. And a big kudos for allowing again 2 suitcases free of charge"
Pros: "Great service everyone was very accommodation. Enjoy the flight and the met some very interesting people. Althoght my flight to Kiev fro Frankfurt was delayed 20 minutes, and to take a bus to another plane, it wasn't that long of a wait."
Cons: "Everything was great"
Cons: "The on board entertainment sucks you need to upgrade"
Pros: "Crew was friendly. Received very filling meals. Free movies available for watching."
Cons: "We sat on the runway for over an hour with no explanation as to what was happening. At least overall, we only arrived half an hour late."
Pros: "Just a normal trip"
Cons: "My male neighbor was hanging in my seat :( No normal milk for my coffee - only cream and I don't like cream"
Pros: "Clean plane tho old 747. Great crew."
Cons: "Of course really tiny seats. Meals can only ever be mediocre but better than American carriers."
Pros: "My first flight overseas was wonderful. Almost never felt any turbulence and the crew was so friendly and courteous."
Cons: "Cramped seats in economy. Next time we'll definitely upgrade for more leg room."
Pros: "The space and service. It's far beyond what you get on other airlines!"
Pros: "Good job keeping up on food and beverages. Entertainment was great. It was a long flight but was manageable with great service"
Cons: "N/A because we missed the flight."
Cons: "This Air Canada flight was operated by Lufthansa and was cancelled due to the strike. So, this means that I am still in Germany which is not the worst place in the world to be stuck, especially because my parents live here. So a few day longer are not a problem for me, but if it takes a week, it is not good because I am supposed to be at work and I am using up vacation I had planned to spent with my family."
Pros: "Everything was exceptional. The crew provided excellent service, the aircraft was modern. Boarding was painless. Food was the good, all things considered."
Pros: "I liked how organized the crews are. The flight attendants are driven by efficiency. Things were done quickly like serving drinks and water. Appreciated having the hand towel to wipe the hands before serving the meals."
Cons: "I fly economy class with United and Lufthansa when I travel from the US to Asia or Europe. Lufthansa seats feel narrower. I am only 1.62 meters in height. I felt there was not enough room for a 12+ hour flight (delayed by one hour). The small leg room began to take a toll after 6 hours of flight."
Cons: "Seats are very uncomfortable. Body wants to slide forward."
Pros: "This flight was fine. About as comfortable as I expected."
Cons: "I sat next to a man who had a vape pen and a can of chew with him. So the entire nine hours I spent smelling his mouth tobacco and I could do nothing about it. It was disgusting."
Cons: "No any form of inflight entertainment Uncomfortable chairs Food was below average I had to ask 3 times for a glass of water"
Pros: "comfortable seats, i like that the entire seat reclines, not just the seat back, and the TV screens can be adjusted when the person in front moves their seat. i like that water was offered several times during the flight, not just during regular drink times. the food was delicious and filling"